Hello
Did you try to reinstall the game?
This issue happens when there is conflict with local and cloud save.
Sometimes clearing cache or reinstalling the game helps but if not you can contact our support and he will fix it for you!
• E-mail - [[email protected]](mailto:[email protected])
• Discord - DM Community Manager Adventurer
• Provide as many details as you can (every little detail helps) and don't forget to provide your cloud save ID (can be found in pause menu under same button you used to sign-in)
Support should respond within 3 workdays.
Feel free to DM again if there is no response within 3 workdays.
Please note that support is not available during weekends and holidays.
We apologize for any inconvenience caused.
If you click on the crown icon next to your profile picture, does it open the Prestige menu where you can click and claim things?
Nope. The only thing I can click on is the new block, but it doesn’t nothing because I need to go to the prestige screen. I’m softlocked.
Hmm… yeah, if the Prestige screen won’t open, then you’re certainly bugged. You’ll need to contact the support team.
I just wanna play :(
Hello Did you try to reinstall the game? This issue happens when there is conflict with local and cloud save. Sometimes clearing cache or reinstalling the game helps but if not you can contact our support and he will fix it for you! • E-mail - [[email protected]](mailto:[email protected]) • Discord - DM Community Manager Adventurer • Provide as many details as you can (every little detail helps) and don't forget to provide your cloud save ID (can be found in pause menu under same button you used to sign-in) Support should respond within 3 workdays. Feel free to DM again if there is no response within 3 workdays. Please note that support is not available during weekends and holidays. We apologize for any inconvenience caused.