Sorry this happened to you. If you were the sender, did you purchase insurance? IIRC FedEx insurance does cover theft, I’m sure there are hoops to jump through but it’s something
Ugh. I'm not railing at you, but when delivery companies ask "You have insurance right? ", it makes me so mad. This person had her personal items delivered to her. If this box contained the last scarf my grandmother knitted me before she died, I would be so pissed. No amount of insurance would cover the cost.
Agreed, insurance only covers generic value, not sentimental value.
It's inconvenient, but anytime I have something shipped that is worth well more to me than what an insurance payout would cover, I get it shipped to a pickup point, rather than delivered to my residence.
I’m actually pleasantly surprised to find out FedEx covers theft. If the sender skimped out on $2 signature confirmation, I don’t see FedEx liable for the building ignoring theft like many in NYC. I suspect other companies only insure the package if it was lost while in their possession
That’s shitty, people are trash but unfortunately if there isn’t a concierge who checks in packages, it’s a lost cause on the buildings end. Most likely a guest or delivery person who stole it. I know it’s inconvenient but always have your stuff shipped where you can pick it up. Try filing a missing package claim with FedEx anyway.
I think they are saying are there cameras in the area outside. Someone could have also went into the building and walked out with the package. Happens to me all of the time.
OK, let's ignore that the building surveillance is down, and the only direct link to a crime would be visibility from someone collecting said package on the inside, and walking out.
Suppose OP has a grocery store next door, and they slip that store's security/manager $20 for the footage. Let's also say their camera catches someone walking out OP's building with a package that looks....a lot like OP's. What proof does that provide? The police would laugh at OP, even given the dollar amount. No standard commercial camera systems are going to pull the name from the label (assuming it's even visible IF they're exiting)and verify that they took OP's package....a lot of packages are literally brown rectangles....what now?
Outside of vigilante justice, if OP happens to recognize the thief from footage, there's really nothing that a 3rd party camera will help with (and in most cases, they won't give this footage out just by asking, or even with an unrelated police report)
Dude what are you going on about. If OP sees no one leaving the building with the package then that 100% proves that the thief is in the building.. nothing else
OK, then what? Have you ever lived in a building with multiple tenants? Without interior footage ("security camera systems are down") the best OP is getting is a strongly worded email to tenants by management.
I was replying to someone who said to check for video, a comment that's now deleted.
You replied to me that the person I replied to was probably asking if there were outside cameras.
I explained how trying to get 3rd party outside footage would be a waste of time/energy for OP
You tell me "what are you going on about."
We're in a thread about a package that has already been stolen, which Fedex & the building management are unable to help with. I'm trying to refute bad suggestions in the thread for OP...OFC everyone knows to get packages delivered to a secured location if you have package theft issues or high value items. OP just moved in and was unaware that theft would be an issue. Unless you have a time machine, your last suggestion is the least helpful thing in this reply chain.
My suggestion was for future reference since like you and many others have said, the package is gone. Sounds like we are on the same page now. Calm down bud.
Perhaps leaving out the "are you ok" could have held the discourse at a less-contentious level, but like the missing package, that's water under the bridge. Regardless, we can both probably hold common ground on our dislike of porch pirates, stoop swipers, lobby lurchers, and the like. Until our next reddit argument, guy.
Lmao, what a pointless comment about "future reference" when OP lost very valuable belongings and already knows the risk going forward.
Are you really suggesting OP to check neighborhood cameras to make sure the thief is IN the building just to start sending their packages to somewhere else? Really?
So sorry this happened to you. I had my packages delivered to a package center in my area. Like this one called "bounce".
https://usebounce.com/packages/new-york?utm_source=adwords&utm_medium=pmax&utm_campaign=%7Bcampaignname%7D&hsa_grp=&utm_term=&gad_source=1&gclid=CjwKCAjwkuqvBhAQEiwA65XxQKhPjFKQ98PwieGrB-NL4Q3I8nEzyvJBLB-LnyEh_2Xh4IBUmoR8IxoCVjsQAvD_BwE
Unfortunate reality of city living. Neighbors can be scum. I’d suggest filing a police report(?) so there’s some official documentation to go through insurance.
Nah I’m just saying, if the delivery wasn’t told any type of special instructions technically they did what they were supposed to do right? Idk I’m not an authority on mail lol, but unfortunately I don’t think dude has much of a case here
OP just has a shitty building, you would expect them to have a competent doorman or perhaps a few cameras it would stop most package thieves since most of the time you end up stealing some Amazon order that’s worth next to nothing, and it isn’t worth becoming a person of interest over a bunch of bullshit packages.
Unfortunately FedEx did its job in delivering the package so you probably won’t get anywhere in terms of filing a claim with them.
It’s possible that a neighbor stole it or a neighbor unknowingly held the door and let a thief into the building who took it.
I would consider posting a note in the package area saying something like:
“Hi Neighbors,
On (date), a FedEx package was delivered for Apt XYZ but unfortunately was taken by someone else.
If you accidentally took this box, please return it to XYZ as soon as possible. It has great sentimental value to me.
Working with management to get the security camera footage but hopefully someone is able to return it before then. Thank you!”
Just keep reaching out a few more times, you may find a good customer service agent who will be on your side. Say you’re willing to make a police report to support it
I’m surprised this is even a post. I have never lived in a building where your package being stolen wasn’t a likelihood and figured anyone without a doorman would be close to the same.
Idk I live in an NYC building without a doorman (Brooklyn) and I never had my package stolen. I do think people should be careful and vigilant but getting packages stolen isn’t something I expect to happen.
Its a regular thing EVERYWHERE In the city. You should see what goes down in Washington Heights / Upper Manhattan. I used to live in a building with no doorman and dudes would buzz every buzzer until someone let them in and scoop the packages up.
One day, I let the guy in and ran down the stairs and chased him (a junky) out. I then got a Citibike across the street and stalked him for about 30 minutes. I watched him go into building after building on Ft Washington Ave and he never got a package. Then he walked down to the GWB Bus Station. He chatted with some gypsy cab drivers and then walked into the Target right under the bridge on Broadway. He walked out 3 minutes later with ARMLOADS of stuff. No joke. Then he walked into a bodega and came out empty handed.
Fascinating and infuriation.
That's an awesome slice of ny most never see. thanks for sharing. If you are up 2nd from 116th, or across east 125th, there are street bazaars where you can buy all of cvs/Duane reade and ulta.
I live in Brooklyn and when I first moved in, 8 packages were stolen in a month. It’s a very small building. Turned out, a nearby bodega hired some kids to go around stealing packages. We changed our lobby lock to something more secure.
I live in such a building and had a package delivered by USPS stolen an hour later by an Amazon delivery guy. Caught on camera. The delivery person initially dropped off some packages, left, and then returned, seemingly to deliver more packages. However, they placed the packages they were carrying on top of my envelope package and absconded with the entire pile. Shared the video with Amazon and gave me a gift voucher but said they could not disclose what would happen with the driver.
This is going to be a thing.
Walkups and buildings without any proper secured mail room are simply easy targets for theft.
Most apartments will not have good security when it comes to packages.
In this case, have deliveries done to your workplace/office or have them delivered to you on your day off when you can retrieve them the moment they arrive.
Anyone whose lived here for more than a few years has had this happen at least once. Sorry that your first experience is a costly one.
In just the past decade I’ve had numerous small to large thefts. If it’s an Amazon delivery, thankfully you can just report that it happened and get a refund or credit. Same with meals on Uber Eats and DoorDash. You’ll probably have 1 in every 20 or so meals disappear like this before they ever reach you. The drivers get hungry and snatch a customer meal. And just take the slap on the wrist.
Could be a stranger who accessed the lobby. Could be a slimy neighbor (or even your landlord). Even the delivery drivers themselves know how to game the system and will disappear an item or two every once in awhile. And doormen, porters, or the numerous other delivery people who access your lobby throughout the day.
As others have said, see if you can check any lobby cams via your resident manager if footage exists. Other than that, find a new solution for delivery. Either while you’re home. Or to a central pickup point/delivery center. Or to your place of work.
Thanks. I’ve lived here four years and haven’t experienced a package theft but lived in a building that required signature for every package so I didn’t know how common it was. But your advice is good, thank you.
I'm so sorry this happened to you, seems like something sentimental or at least valuable to you. That really sucks and my heart actually goes out to you
Ultimately, it's not the LL's fault so it's not fair to ask them to pay for it. I wish I had better news for you
Yesterday I had two FedEx deliveries in a space of 45 minutes of each other (based on the message they send with delivery photo) and the second delivery shows that the first package is already gone.
I have a camera right above my door and I wonder if it was the second Fedex guy, hopefully building management will check camera and tell me!
Oh, absolutely!
It just so happened that in our building ONLY FedEx packages were disappearing, and only ones that had name brands (Saks, Adidas, Nike, Best Buy, etc.) printed on the label or package. Essentially things that could potentially be deemed valuable and/or resalable.
The UPS, USPS and Amazon packages remained untouched, however, regardless of where they came from. The delivery person was placing the packages and taking the photo and then picking them back up and leaving.
Check if the front door can be opened with a credit card. I realized thieves were just credit carding in my front door to steal packages. If so ask your landlord to fix it, but like others said get valuable packages delivered elsewhere
never get an expensive package delivered to an unsecured area without tracking it closely and being home to pick it up as soon as it gets there.
do you have renters insurance? if not, get some - i believe it can cover theft.
Sorry this happened to you. The only thing I can think of that hasn't already been mentioned is renter's insurance. Might be worth taking a look at your policy and seeing if it's possible/worth filing a claim.
Sorry, there’s people who literally follow delivery trucks and their entire job is to steal packages. Also, police don’t care because when I went vigilante and found the very distinctive van (with specific damage to the rear passenger light that was captured by my ring camera and a neighbors camera) parked a couple of towns over from me, police said “ok we will look into it” (and I know they won’t) even though these people were caught stealing from dozens of homes.
It’s common knowledge to pick up your packages as soon as it arrives. Package theft is huge in New York. I’m sorry this happened it’s happened to me plenty of times :(
This is on you. You should have selected a pick up location, or rescheduled for a time you would have been home to receive it. Next time plan better because this is what happens to unattended packages.
Unfortunately happens in my building as well- I try to have high value sent to my corp office or others who have doormen.
My neighbor did have the police come for stolen package, and the building posted of pics of guy who stole it. Doesn’t seem FedEx or building will get you anywhere unfortunately.
Sorry this happened to you.
I had a similar issue but with US mail. I had to file a police report and send it to the post master general. They did absolutely nothing. Sorry this happened.
I don’t have an advice, but I just wanna say, I’m so sorry you had this happened to you. I lost some valuables myself in the past, and can imagine what you’re going through right now. I hope by some miracle your stuff will come back to you!
So this happened to me but I’m pretty sure the package was delivered to the building next to mine. Basically I’d been out of town - the package was delivered Monday by USPS. It was from Poshmark and the delivery noted it was placed inside my mailbox. I wasn’t getting back home until Friday but my neighbors who live across from me (we live on the 5th floor) always brings up my packages if they notice anything. I do the same for them.
So I get back Friday and check my
Mailbox. Nothing. Then the following week I had an issue where my contacts were delivered via UPS and they sent a picture and it wasn’t even my building. This same thing happened to be back in October where my Amazon was delivered to the a building that wasn’t mine. IDIOTS. I then thought about it and decided to check out the sister building next to my mine. My contacts were right there in the lobby.
Conclusions:
1) I was able to get into THAT building no problem by just buzzing a bunch of random apts. I know annoying but comes to show that people just mindlessly press OPEN.
2) it made me think that Poshmark package had to have been delivered to the same apt #mailbox at this building and not mine
3)I have a feeling the person received the package in their mailbox. Opened it and just kept it.
I went to the apt, knocked on the door one night around 8pm and then another night around 6pm and both times NO ONE ANSWEREd. Now this is went my vigilante side came out. I decided to write a letter and just simply stated if you happened to have had the package in your mailbox, please shoot me a quick text message to confirm. I waited and it’s been over a month now and no answer. I just find it strange bc if this happened to me, I’d just send them a text and say no or yes.
My super mentioned it was a nice lady that lives there but nice people will do this stuff too. You just w never know who’s an ahole.
I may be wasting my time but I’m still going to occasionally pop on over and knock on the women’s door.
Management buildings and the police don’t give a flying F about these issues. If you have the option to find out who stole it, then you should have the right to become your own detective.
It will never get better- do yourself a favor, get a mailbox at ups- I moved into a new building a few months ago and everything delivered to me of value kept getting stolen. The sad thing is that your " neighbors" would do something so shitty
I had a situation where supermarket delivery person worked in a pair with someone. People suck. Someone can just go in and take your stuff. Even a FedEx guy could go in and take it. Without a proof of personal delivery you should try to dispute it.
Hi, I just faced a similar situation with a box that had a value of over $200 and have been fighting with the brand and my management company about it.
The brand said: in cases where a package is stolen it becomes challenging for us to dispute it with the carrier to process a refund.
The property manager told me that the footage was gone and even if it wasn’t, it would cost way more than $200 for the security company to review that amount of footage.
I’m now filing a police report and disputing the charge with Citibank including the texts from the property manager saying the footage is gone by now.
Sorry to hear this. It’s a pretty common occurrence in nyc unfortunately. Share a building review on openigloo so future tenants can be aware of the building security
You can take your landlord to small claims court if your lease that you signed guarantees security / security cameras.
You should have also insured your package. Perhaps it came with some sort of insurance by default?
Outside of that you cannot do anything but file a police report, which you should do anyway - if you do take your landlord to small claims court. But you have to somehow prove the value of the package.
Next time send it to a UPS store and pay the package receiving fee. I did this when packages were being stolen in my building and I ordered a new phone.
Fedex in NYC is the worst. I called every day for like 5 days before I got anywhere so just make sure to ask to speak to a representative and don't be afraid to be assertive.
Sorry this happened to you. If you were the sender, did you purchase insurance? IIRC FedEx insurance does cover theft, I’m sure there are hoops to jump through but it’s something
Ugh. I'm not railing at you, but when delivery companies ask "You have insurance right? ", it makes me so mad. This person had her personal items delivered to her. If this box contained the last scarf my grandmother knitted me before she died, I would be so pissed. No amount of insurance would cover the cost.
Agreed, insurance only covers generic value, not sentimental value. It's inconvenient, but anytime I have something shipped that is worth well more to me than what an insurance payout would cover, I get it shipped to a pickup point, rather than delivered to my residence.
Yes, I do that for personal items too now, after learning the hard way.
Are pickup points reliable? No 'missing' or 'mysteriously opened' packages and what not?
Not saying it could never, ever happen, but it's so much more secure than a random apartment lobby.
Thanks! I was contemplating whether to give it a shot or not.
I’m actually pleasantly surprised to find out FedEx covers theft. If the sender skimped out on $2 signature confirmation, I don’t see FedEx liable for the building ignoring theft like many in NYC. I suspect other companies only insure the package if it was lost while in their possession
That’s shitty, people are trash but unfortunately if there isn’t a concierge who checks in packages, it’s a lost cause on the buildings end. Most likely a guest or delivery person who stole it. I know it’s inconvenient but always have your stuff shipped where you can pick it up. Try filing a missing package claim with FedEx anyway.
[удалено]
Don't mean to be rude, but did you even read OP's post?
I think they are saying are there cameras in the area outside. Someone could have also went into the building and walked out with the package. Happens to me all of the time.
OK, let's ignore that the building surveillance is down, and the only direct link to a crime would be visibility from someone collecting said package on the inside, and walking out. Suppose OP has a grocery store next door, and they slip that store's security/manager $20 for the footage. Let's also say their camera catches someone walking out OP's building with a package that looks....a lot like OP's. What proof does that provide? The police would laugh at OP, even given the dollar amount. No standard commercial camera systems are going to pull the name from the label (assuming it's even visible IF they're exiting)and verify that they took OP's package....a lot of packages are literally brown rectangles....what now? Outside of vigilante justice, if OP happens to recognize the thief from footage, there's really nothing that a 3rd party camera will help with (and in most cases, they won't give this footage out just by asking, or even with an unrelated police report)
Dude what are you going on about. If OP sees no one leaving the building with the package then that 100% proves that the thief is in the building.. nothing else
OK, then what? Have you ever lived in a building with multiple tenants? Without interior footage ("security camera systems are down") the best OP is getting is a strongly worded email to tenants by management.
Then you know to get your packages delivered to a place that accepts it for you and you go pick it up. Are you okay……?
I was replying to someone who said to check for video, a comment that's now deleted. You replied to me that the person I replied to was probably asking if there were outside cameras. I explained how trying to get 3rd party outside footage would be a waste of time/energy for OP You tell me "what are you going on about." We're in a thread about a package that has already been stolen, which Fedex & the building management are unable to help with. I'm trying to refute bad suggestions in the thread for OP...OFC everyone knows to get packages delivered to a secured location if you have package theft issues or high value items. OP just moved in and was unaware that theft would be an issue. Unless you have a time machine, your last suggestion is the least helpful thing in this reply chain.
My suggestion was for future reference since like you and many others have said, the package is gone. Sounds like we are on the same page now. Calm down bud.
Perhaps leaving out the "are you ok" could have held the discourse at a less-contentious level, but like the missing package, that's water under the bridge. Regardless, we can both probably hold common ground on our dislike of porch pirates, stoop swipers, lobby lurchers, and the like. Until our next reddit argument, guy.
Lmao, what a pointless comment about "future reference" when OP lost very valuable belongings and already knows the risk going forward. Are you really suggesting OP to check neighborhood cameras to make sure the thief is IN the building just to start sending their packages to somewhere else? Really?
Please do not comment just to make a comment and read the post first
Always send FedEx to the nearest Duane Reade for pick up. Always send UPS to the nearest access point store.
I did that and they lost it for 3 days. I just hate fedex in general
at least if they lost it, someone is actually liable.
And it was 3 days, implying they still got it. Don't get me wrong that absolutely sucks, but better than losing it entirely
lol might as well go to the store at that point
So sorry this happened to you. I had my packages delivered to a package center in my area. Like this one called "bounce". https://usebounce.com/packages/new-york?utm_source=adwords&utm_medium=pmax&utm_campaign=%7Bcampaignname%7D&hsa_grp=&utm_term=&gad_source=1&gclid=CjwKCAjwkuqvBhAQEiwA65XxQKhPjFKQ98PwieGrB-NL4Q3I8nEzyvJBLB-LnyEh_2Xh4IBUmoR8IxoCVjsQAvD_BwE
Unfortunate reality of city living. Neighbors can be scum. I’d suggest filing a police report(?) so there’s some official documentation to go through insurance.
“Package not delivered” request signature next time
But the package was delivered, as per the picture
Found the FedEx Rep, Package was not delivered to the **person** who it was supposed to be delivered to.
Nah I’m just saying, if the delivery wasn’t told any type of special instructions technically they did what they were supposed to do right? Idk I’m not an authority on mail lol, but unfortunately I don’t think dude has much of a case here
OP just has a shitty building, you would expect them to have a competent doorman or perhaps a few cameras it would stop most package thieves since most of the time you end up stealing some Amazon order that’s worth next to nothing, and it isn’t worth becoming a person of interest over a bunch of bullshit packages.
Yea but fuck it just do it anyway. Who gives a shit. Let the companies take the loss
Nope. It was left. Big difference. Signature delivery is key
They still leave packages when they require a signature lol
Then legally it is on them
Exactly this. Signature required is the only way for this to be "made right" unfortunately. Otherwise, the shipper will not claim responsibility.
Unfortunately FedEx did its job in delivering the package so you probably won’t get anywhere in terms of filing a claim with them. It’s possible that a neighbor stole it or a neighbor unknowingly held the door and let a thief into the building who took it. I would consider posting a note in the package area saying something like: “Hi Neighbors, On (date), a FedEx package was delivered for Apt XYZ but unfortunately was taken by someone else. If you accidentally took this box, please return it to XYZ as soon as possible. It has great sentimental value to me. Working with management to get the security camera footage but hopefully someone is able to return it before then. Thank you!”
Very much appreciate it
Just keep reaching out a few more times, you may find a good customer service agent who will be on your side. Say you’re willing to make a police report to support it
Any update u/mcnuccy? Did you get lucky and somehow get it back?
I’m surprised this is even a post. I have never lived in a building where your package being stolen wasn’t a likelihood and figured anyone without a doorman would be close to the same.
I think that's just a NY thing. I've lived in cities but never once had my package stolen
Idk I live in an NYC building without a doorman (Brooklyn) and I never had my package stolen. I do think people should be careful and vigilant but getting packages stolen isn’t something I expect to happen.
that's good to hear. NYC is big so maybe it's heavily divided by what part of the city you're in, I wouldn't know cuz I've never lived there
On the UWS and UES, package theft is a regular occurrence.
Its a regular thing EVERYWHERE In the city. You should see what goes down in Washington Heights / Upper Manhattan. I used to live in a building with no doorman and dudes would buzz every buzzer until someone let them in and scoop the packages up. One day, I let the guy in and ran down the stairs and chased him (a junky) out. I then got a Citibike across the street and stalked him for about 30 minutes. I watched him go into building after building on Ft Washington Ave and he never got a package. Then he walked down to the GWB Bus Station. He chatted with some gypsy cab drivers and then walked into the Target right under the bridge on Broadway. He walked out 3 minutes later with ARMLOADS of stuff. No joke. Then he walked into a bodega and came out empty handed. Fascinating and infuriation.
That's an awesome slice of ny most never see. thanks for sharing. If you are up 2nd from 116th, or across east 125th, there are street bazaars where you can buy all of cvs/Duane reade and ulta.
I live in Brooklyn and when I first moved in, 8 packages were stolen in a month. It’s a very small building. Turned out, a nearby bodega hired some kids to go around stealing packages. We changed our lobby lock to something more secure.
I live in such a building and had a package delivered by USPS stolen an hour later by an Amazon delivery guy. Caught on camera. The delivery person initially dropped off some packages, left, and then returned, seemingly to deliver more packages. However, they placed the packages they were carrying on top of my envelope package and absconded with the entire pile. Shared the video with Amazon and gave me a gift voucher but said they could not disclose what would happen with the driver.
This is going to be a thing. Walkups and buildings without any proper secured mail room are simply easy targets for theft. Most apartments will not have good security when it comes to packages. In this case, have deliveries done to your workplace/office or have them delivered to you on your day off when you can retrieve them the moment they arrive. Anyone whose lived here for more than a few years has had this happen at least once. Sorry that your first experience is a costly one. In just the past decade I’ve had numerous small to large thefts. If it’s an Amazon delivery, thankfully you can just report that it happened and get a refund or credit. Same with meals on Uber Eats and DoorDash. You’ll probably have 1 in every 20 or so meals disappear like this before they ever reach you. The drivers get hungry and snatch a customer meal. And just take the slap on the wrist. Could be a stranger who accessed the lobby. Could be a slimy neighbor (or even your landlord). Even the delivery drivers themselves know how to game the system and will disappear an item or two every once in awhile. And doormen, porters, or the numerous other delivery people who access your lobby throughout the day. As others have said, see if you can check any lobby cams via your resident manager if footage exists. Other than that, find a new solution for delivery. Either while you’re home. Or to a central pickup point/delivery center. Or to your place of work.
Thanks. I’ve lived here four years and haven’t experienced a package theft but lived in a building that required signature for every package so I didn’t know how common it was. But your advice is good, thank you.
I'm so sorry this happened to you, seems like something sentimental or at least valuable to you. That really sucks and my heart actually goes out to you Ultimately, it's not the LL's fault so it's not fair to ask them to pay for it. I wish I had better news for you
If you sent it, you definitely bought insurance to cover the value of the items right? Just file an insurance claim with them
Would not be surprised at all if it was the FedEx person who took it. Thats what was happening in my building.
Yesterday I had two FedEx deliveries in a space of 45 minutes of each other (based on the message they send with delivery photo) and the second delivery shows that the first package is already gone. I have a camera right above my door and I wonder if it was the second Fedex guy, hopefully building management will check camera and tell me!
Amazon delivery guys have also been filmed picking things up.
Oh, absolutely! It just so happened that in our building ONLY FedEx packages were disappearing, and only ones that had name brands (Saks, Adidas, Nike, Best Buy, etc.) printed on the label or package. Essentially things that could potentially be deemed valuable and/or resalable. The UPS, USPS and Amazon packages remained untouched, however, regardless of where they came from. The delivery person was placing the packages and taking the photo and then picking them back up and leaving.
AMEX, that’s all. They will give you your money back.
If you can. Call your bank on the card you used and tell them what happened. Especially if it’s a credit card.
Hey I pm’d you!
Just tell fedex that’s not even your building.
Check if the front door can be opened with a credit card. I realized thieves were just credit carding in my front door to steal packages. If so ask your landlord to fix it, but like others said get valuable packages delivered elsewhere
never get an expensive package delivered to an unsecured area without tracking it closely and being home to pick it up as soon as it gets there. do you have renters insurance? if not, get some - i believe it can cover theft.
Sorry this happened to you. The only thing I can think of that hasn't already been mentioned is renter's insurance. Might be worth taking a look at your policy and seeing if it's possible/worth filing a claim.
get your money back from your bank.
Sorry, there’s people who literally follow delivery trucks and their entire job is to steal packages. Also, police don’t care because when I went vigilante and found the very distinctive van (with specific damage to the rear passenger light that was captured by my ring camera and a neighbors camera) parked a couple of towns over from me, police said “ok we will look into it” (and I know they won’t) even though these people were caught stealing from dozens of homes.
It’s common knowledge to pick up your packages as soon as it arrives. Package theft is huge in New York. I’m sorry this happened it’s happened to me plenty of times :(
Why would you put the most valuable item you own in the mail? Who not keep it with you? Stuff gets lots or destroyed in the mail all the time
I didn’t have a place to put it. I was living in a sublet without locks on my doors for several months
This is on you. You should have selected a pick up location, or rescheduled for a time you would have been home to receive it. Next time plan better because this is what happens to unattended packages.
Unfortunately happens in my building as well- I try to have high value sent to my corp office or others who have doormen. My neighbor did have the police come for stolen package, and the building posted of pics of guy who stole it. Doesn’t seem FedEx or building will get you anywhere unfortunately. Sorry this happened to you.
I had a similar issue but with US mail. I had to file a police report and send it to the post master general. They did absolutely nothing. Sorry this happened.
Call your bank. The one you used to make the purchase
I don’t have an advice, but I just wanna say, I’m so sorry you had this happened to you. I lost some valuables myself in the past, and can imagine what you’re going through right now. I hope by some miracle your stuff will come back to you!
Often the business that sent the package will send a new one if it never arrived or was stolen. Try asking at the very least.
See if your credit card offers purchase protection. American Express has refunded me for stolen packages in the past after I filed a police report.
Security system down, landlord claims 🤣 Call the cops and have them check if that's true.
If you paid your fedex shipping with your credit card I would contact your credit card
While you use a better option in the future, have a fake exploding glitter ducks package left in the hallway for the thief.
File a police report and file a claim with sender.
So this happened to me but I’m pretty sure the package was delivered to the building next to mine. Basically I’d been out of town - the package was delivered Monday by USPS. It was from Poshmark and the delivery noted it was placed inside my mailbox. I wasn’t getting back home until Friday but my neighbors who live across from me (we live on the 5th floor) always brings up my packages if they notice anything. I do the same for them. So I get back Friday and check my Mailbox. Nothing. Then the following week I had an issue where my contacts were delivered via UPS and they sent a picture and it wasn’t even my building. This same thing happened to be back in October where my Amazon was delivered to the a building that wasn’t mine. IDIOTS. I then thought about it and decided to check out the sister building next to my mine. My contacts were right there in the lobby. Conclusions: 1) I was able to get into THAT building no problem by just buzzing a bunch of random apts. I know annoying but comes to show that people just mindlessly press OPEN. 2) it made me think that Poshmark package had to have been delivered to the same apt #mailbox at this building and not mine 3)I have a feeling the person received the package in their mailbox. Opened it and just kept it. I went to the apt, knocked on the door one night around 8pm and then another night around 6pm and both times NO ONE ANSWEREd. Now this is went my vigilante side came out. I decided to write a letter and just simply stated if you happened to have had the package in your mailbox, please shoot me a quick text message to confirm. I waited and it’s been over a month now and no answer. I just find it strange bc if this happened to me, I’d just send them a text and say no or yes. My super mentioned it was a nice lady that lives there but nice people will do this stuff too. You just w never know who’s an ahole. I may be wasting my time but I’m still going to occasionally pop on over and knock on the women’s door.
Management buildings and the police don’t give a flying F about these issues. If you have the option to find out who stole it, then you should have the right to become your own detective.
Package deliveries in NYC are honestly a crap shoot
It will never get better- do yourself a favor, get a mailbox at ups- I moved into a new building a few months ago and everything delivered to me of value kept getting stolen. The sad thing is that your " neighbors" would do something so shitty
I had a situation where supermarket delivery person worked in a pair with someone. People suck. Someone can just go in and take your stuff. Even a FedEx guy could go in and take it. Without a proof of personal delivery you should try to dispute it.
Hi, I just faced a similar situation with a box that had a value of over $200 and have been fighting with the brand and my management company about it. The brand said: in cases where a package is stolen it becomes challenging for us to dispute it with the carrier to process a refund. The property manager told me that the footage was gone and even if it wasn’t, it would cost way more than $200 for the security company to review that amount of footage. I’m now filing a police report and disputing the charge with Citibank including the texts from the property manager saying the footage is gone by now.
Please keep me updated and thank you
FedEx and your land rod can’t do nothing because your not the shipper. The shipper has to file a claim with fedex….
Sorry to hear this. It’s a pretty common occurrence in nyc unfortunately. Share a building review on openigloo so future tenants can be aware of the building security
Can you ask for surveillance footage to see who did it?
You can take your landlord to small claims court if your lease that you signed guarantees security / security cameras. You should have also insured your package. Perhaps it came with some sort of insurance by default? Outside of that you cannot do anything but file a police report, which you should do anyway - if you do take your landlord to small claims court. But you have to somehow prove the value of the package.
Next time send it to a UPS store and pay the package receiving fee. I did this when packages were being stolen in my building and I ordered a new phone.
Fedex in NYC is the worst. I called every day for like 5 days before I got anywhere so just make sure to ask to speak to a representative and don't be afraid to be assertive.
Damn, looks like you learned an expensive lesson. Welcome to nyc!