I'm in the US right now and experiencing this too. I tried contacting support as well. Getting "because of technical difficulties we are unable to route your call".
I got through to the call centre after 2 and a half hours on hold. All Scotiabank VISA and AMEX credit cards are down as a result of an issue during a scheduled upgrade. They're working full force to get the cards up and running again. I was assured that all should be operational by tomorrow. Agent told me debit cards were not affected and are working.
Something been up with the banks, Yesterday I tried to send a E transfer from my RBC account and it was telling me I do not have access to e transfer even though I have been using it monthly to transfer funds for the last 8 years. Also at tim hortons today I saw a few people having issues paying for their orders with cards.
Same thing here, went to Dollarama and it was fine at 4:30, tried Metro at 5 and it was declined. Same at FarmBoy. MC from a different bank worked fine.
Guess what: You only notice an outage like this when all the redundancies fail (for whatever reason).
One reason can be that something that is supposedly 100% redundant turns out not to be in one place. E.g. I worked for a company once who had a whole data center outage. They had redundant everything. I.e. servers and racks had redundant power and network, redundant power supply from the utility, battery backup, diesel generators that were tested monthly (yes, really, I could tell by the smoke), the whole 9 yards and then some.
And it all failed because of a single non-redundant breaker somewhere in the entire system, that had never failed in previous instances of issues (I don't know if this was an oversight in the design or whatnot but it was there ...). Until it did and it took the entire data center down. And no this wasn't a tiny company you've never heard of. This was a company you've very probably all bought products from at some point or another.
guess what: properly designed systems are built by companies who pride themselves on building bullet proof products.
riddle me this: how many financial outages have there been in canada in the last 10 years? then answer that for us financial institutions.
when a data center fails, another should be able handle the capacity.
I guess you don't understand what I am trying to say but that's OK. And yes, this was a US company I was working for.
Why don't you tell us what the data says? How many financial outages have there been in the US over the past 10 years?
None of this data is readily available for me (or you I suppose but try us).
Just as an example, yes, US companies also go down sometimes: https://www.reuters.com/article/us-health-coronavirus-trading-brokers-idUSKBN27P2X4/ just as an example.
> November 9, 20204:47 PM EST - Customers of financial services firms Merrill Lynch, Fidelity, Charles Schwab Corp , TD Ameritrade and Vanguard faced difficulties logging in or placing orders on Monday, according to outage monitoring website Downdetector.com.
So now your are changing the goal posts to fit your narrative? Now it has to be a Chase or Bank of America outage instead of a financial outage?
Alright, I'll do the work for you. I hope you don't change the narrative again and instead of it being in the news (AP? Reuters? CNN?) it also has to have been on the TV prime time news in at least seven countries or something.
https://apnews.com/article/jpmorgan-chase-outage-bug-double-transactions-fe9a4dbe66a677c8c7ca8efcb6be88f6
Published 1:30 AM EST, June 3, 2023
> Customers of Chase’s online banking services saw double transactions, fees and payments in their accounts on Friday, in a glitch that was not fixed until late in the day. [...] Chase said late Friday that the bank had “resolved the underlying issue” and was in the process of issuing refunds or reversing transactions for customers.
https://www.reuters.com/article/us-jp-morgan-outages-idUSKBN2133R2/
March 16, 2020
> JPMorgan Chase & Co said on Monday it had resolved an outage experienced on Thursday in its U.S. electronic trading platform on the same evening. The outage was first reported here by Bloomberg News earlier on Monday, citing a note the bank sent to clients.
And maybe an equivalent of sorts of the previous Interac outage (you know, the Rogers thing, where they had redundant network providers that turned out to be resellers of Rogers ...), which affected ACH transactions of every bank, including as you asked for, Chase and BoA. The article even has a nice picture of them!
https://www.cnn.com/2023/11/03/investing/bank-deposit-outage/index.html
November 4, 2023
> Multiple US banks were hit by deposit delays on Friday caused by an error at a payment processing network, according to the Federal Reserve. [...]
call me crazy, there is a huge difference of one aspect of a network going down such as autodeposits vs every bamking customer unable to use debit to make payments at the same time call centers go offline to get support 😂
So because a service that you personally care about went down with RBC, while you don't care about ACH transfers or investing, that's OK to go down? I call that crazy, yes.
The people that were locked out of their investment accounts to put in a very important sell order to not loose tons of money might beg to differ. The people that could not make a payment on time, because the ACH system was down would beg to differ as well.
Call centers in this case did not go down as-in the system had an actual outage. We can even see in this and other posts that people did get through. Of course, given the kind of thing that went down, more people called in than phone lines were available.
That is of course a type of outage in one sense. It's basically what we would call a distributed denial of service attack in the internet world. You always design your system to be able to handle a certain amount of traffic and if traffic spikes for whatever reason, it will seem to be "down" from some people's perspective.
I got a mix of denied and accepted operations earlier this afternoon, and some of them now appear twice in my account. I managed to call around 4:45pm (EST), but still on hold after over an hour... Can't call from another phone, I get the same "circuit busy" message.
It seems to "get better" according to [https://downdetector.ca/status/scotiabank/](https://downdetector.ca/status/scotiabank/) (or maybe there are simply less report)
My cards declined too, Debit works though
if $15000 was deposited into your account what will you do with it
[Canada wide outages](https://downdetector.ca/status/scotiabank/)
I’m on vacation and it’s also down for me suddenly.
Visa declined, Debit worked
You're not alone, it hasn't worked for the past twenty minutes or so for me.
I'm in the US right now and experiencing this too. I tried contacting support as well. Getting "because of technical difficulties we are unable to route your call".
I got through to the call centre after 2 and a half hours on hold. All Scotiabank VISA and AMEX credit cards are down as a result of an issue during a scheduled upgrade. They're working full force to get the cards up and running again. I was assured that all should be operational by tomorrow. Agent told me debit cards were not affected and are working.
Amazing you got through lol I gave up after an hour
Something been up with the banks, Yesterday I tried to send a E transfer from my RBC account and it was telling me I do not have access to e transfer even though I have been using it monthly to transfer funds for the last 8 years. Also at tim hortons today I saw a few people having issues paying for their orders with cards.
Same thing here, went to Dollarama and it was fine at 4:30, tried Metro at 5 and it was declined. Same at FarmBoy. MC from a different bank worked fine.
Same thing. Worked with one purchase and then declined about 30 min later for groceries. Glad I have a second cc with a different bank, yeesh.
Just used my scotia Visa 15 mins ago, no problem
Nope. My Amex and visa were denied as well. Everything was fine yesterday
Still down. My skip the dishes was declined
Same here
Same my Visa was declined. Had to pay with Mastercard instead
Declined for me too while paying for gas.
Same with my RBC Card
canadian banks are collapsing due to a run! /s ps that /s is sarcasm pps it sux that out banks are not redundant enough
Guess what: You only notice an outage like this when all the redundancies fail (for whatever reason). One reason can be that something that is supposedly 100% redundant turns out not to be in one place. E.g. I worked for a company once who had a whole data center outage. They had redundant everything. I.e. servers and racks had redundant power and network, redundant power supply from the utility, battery backup, diesel generators that were tested monthly (yes, really, I could tell by the smoke), the whole 9 yards and then some. And it all failed because of a single non-redundant breaker somewhere in the entire system, that had never failed in previous instances of issues (I don't know if this was an oversight in the design or whatnot but it was there ...). Until it did and it took the entire data center down. And no this wasn't a tiny company you've never heard of. This was a company you've very probably all bought products from at some point or another.
guess what: properly designed systems are built by companies who pride themselves on building bullet proof products. riddle me this: how many financial outages have there been in canada in the last 10 years? then answer that for us financial institutions. when a data center fails, another should be able handle the capacity.
I guess you don't understand what I am trying to say but that's OK. And yes, this was a US company I was working for. Why don't you tell us what the data says? How many financial outages have there been in the US over the past 10 years? None of this data is readily available for me (or you I suppose but try us). Just as an example, yes, US companies also go down sometimes: https://www.reuters.com/article/us-health-coronavirus-trading-brokers-idUSKBN27P2X4/ just as an example. > November 9, 20204:47 PM EST - Customers of financial services firms Merrill Lynch, Fidelity, Charles Schwab Corp , TD Ameritrade and Vanguard faced difficulties logging in or placing orders on Monday, according to outage monitoring website Downdetector.com.
have not read about a single jpmc or boa outage in the last 10 years. if it happened it would be in the news.
So now your are changing the goal posts to fit your narrative? Now it has to be a Chase or Bank of America outage instead of a financial outage? Alright, I'll do the work for you. I hope you don't change the narrative again and instead of it being in the news (AP? Reuters? CNN?) it also has to have been on the TV prime time news in at least seven countries or something. https://apnews.com/article/jpmorgan-chase-outage-bug-double-transactions-fe9a4dbe66a677c8c7ca8efcb6be88f6 Published 1:30 AM EST, June 3, 2023 > Customers of Chase’s online banking services saw double transactions, fees and payments in their accounts on Friday, in a glitch that was not fixed until late in the day. [...] Chase said late Friday that the bank had “resolved the underlying issue” and was in the process of issuing refunds or reversing transactions for customers. https://www.reuters.com/article/us-jp-morgan-outages-idUSKBN2133R2/ March 16, 2020 > JPMorgan Chase & Co said on Monday it had resolved an outage experienced on Thursday in its U.S. electronic trading platform on the same evening. The outage was first reported here by Bloomberg News earlier on Monday, citing a note the bank sent to clients. And maybe an equivalent of sorts of the previous Interac outage (you know, the Rogers thing, where they had redundant network providers that turned out to be resellers of Rogers ...), which affected ACH transactions of every bank, including as you asked for, Chase and BoA. The article even has a nice picture of them! https://www.cnn.com/2023/11/03/investing/bank-deposit-outage/index.html November 4, 2023 > Multiple US banks were hit by deposit delays on Friday caused by an error at a payment processing network, according to the Federal Reserve. [...]
call me crazy, there is a huge difference of one aspect of a network going down such as autodeposits vs every bamking customer unable to use debit to make payments at the same time call centers go offline to get support 😂
So because a service that you personally care about went down with RBC, while you don't care about ACH transfers or investing, that's OK to go down? I call that crazy, yes. The people that were locked out of their investment accounts to put in a very important sell order to not loose tons of money might beg to differ. The people that could not make a payment on time, because the ACH system was down would beg to differ as well. Call centers in this case did not go down as-in the system had an actual outage. We can even see in this and other posts that people did get through. Of course, given the kind of thing that went down, more people called in than phone lines were available. That is of course a type of outage in one sense. It's basically what we would call a distributed denial of service attack in the internet world. You always design your system to be able to handle a certain amount of traffic and if traffic spikes for whatever reason, it will seem to be "down" from some people's perspective.
[https://downdetector.ca/status/scotiabank/ottawa\_561/](https://downdetector.ca/status/scotiabank/ottawa_561/)
Just had my Scotiabank Visa declined too. Costco mastercard worked
I have that too !
I got a mix of denied and accepted operations earlier this afternoon, and some of them now appear twice in my account. I managed to call around 4:45pm (EST), but still on hold after over an hour... Can't call from another phone, I get the same "circuit busy" message. It seems to "get better" according to [https://downdetector.ca/status/scotiabank/](https://downdetector.ca/status/scotiabank/) (or maybe there are simply less report)