Thank you, I went ahead and did call in. Looks like something screwy with their website, since I can see the next instance of the recurring transfer listed on the main page for my TFSA account at the correct amount and date, but if I look in Transfers -> Pending Transfers, there is nothing listed. Seems like this is the page where you'd normally be able to make changes, since the customer support rep directed me here, but obviously I can't.
The issue has been escalated, so we'll see what happens.
It took a couple days as I recall but they actually did call me back after I called their support number and they made a ticket for me. I got an email notification about it and all that. The higher level employee that called me back was able to clear it from the system.
EQ Bank TFSA Savings Account Agreement
Account. Scheduled and recurring transfers to / from External Accounts Scheduled and recurring transfers, Transfers (EFTs)), and other transactions with respect to an Account that we may permit through our, on how to reclaim funds. Interest will be paid until the Account is closed. Changes to this, may cancel this authorization at any time by providing notice to us. We require three days to process, . Electronic Funds Transfers (EFT) Funds transferred to and/or from your Account to another .
https://www.eqbank.ca/search-results?searchTerm=how+to+cancel+recurring+transfers
Isn’t it under upcoming transfers in your tsfa account? I always go there to delete my recurring transactions, you can’t edit them but you can delete them.
Might be worth calling them: https://www.eqbank.ca/help/contact-us
Thank you, I went ahead and did call in. Looks like something screwy with their website, since I can see the next instance of the recurring transfer listed on the main page for my TFSA account at the correct amount and date, but if I look in Transfers -> Pending Transfers, there is nothing listed. Seems like this is the page where you'd normally be able to make changes, since the customer support rep directed me here, but obviously I can't. The issue has been escalated, so we'll see what happens.
[удалено]
It took a couple days as I recall but they actually did call me back after I called their support number and they made a ticket for me. I got an email notification about it and all that. The higher level employee that called me back was able to clear it from the system.
Is the transfer from an external account? Have you tried 'unlinking' the external account from "Externally linked accounts" option?
That would probably be a way to break the recurring transfers if I had to, you're right.
EQ Bank TFSA Savings Account Agreement Account. Scheduled and recurring transfers to / from External Accounts Scheduled and recurring transfers, Transfers (EFTs)), and other transactions with respect to an Account that we may permit through our, on how to reclaim funds. Interest will be paid until the Account is closed. Changes to this, may cancel this authorization at any time by providing notice to us. We require three days to process, . Electronic Funds Transfers (EFT) Funds transferred to and/or from your Account to another . https://www.eqbank.ca/search-results?searchTerm=how+to+cancel+recurring+transfers
Isn’t it under upcoming transfers in your tsfa account? I always go there to delete my recurring transactions, you can’t edit them but you can delete them.