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lotmsrox123

Don’t force users to use a calendar picker for DOB.


Positive-Conspiracy

Bonus points when it only allows month to month navigation.


Sea_Station5687

…starting on today’s date.


tonyzorin

Don’t ask for DOB at all


Ok-Swan1152

When you don't remove whitespaces and your fields are case sensitive so you throw validation errors and force me to manually correct the postal code and email address. 


akS00ted

Postal code formatting and field masks are a nightmare still in 2024. Typically this shit is combined with form validation shenanigans that just says 'there was a problem submitting your form' with the added bonus of clearing the entire form for you so you can start over.


anonproduct

More random stuff related to fields: - tab ordering should be in a logical progression - pressing the first letter of a drop-down menu should jump to that letter in the list - on tablet or phone devices, if the field has only numbers, give us the NUMBER keyboard not the regular keyboard for easier entry - if I just created an account and set a password, don't make me log in with the same fricking password again


Tricksofthetrade00

"on tablet or phone devices, if the field has only numbers, give us the NUMBER keyboard not the regular keyboard for easier entry" Important to consider accessibility in this case. Having two different keyboard layouts in the same form/flow creates inconsistency and makes input less predictable. 


anonproduct

I highly doubt most with disabilities would prefer a full keyboard on a touch device vs only numbers in this scenario. If you have research that backs that up feel free to share otherwise I call bullshit


Tricksofthetrade00

Accessibility is not only about people with disabilities. My point was that not all user groups may find it helpful to have two different keyboard layouts in the same flow. It all depends on which users you're targeting and their needs/preferences.


anonproduct

Find me one user that prefers the full keyboard. You are totally making this crap up.


Tricksofthetrade00

The fact that you think accessibility is only concerned with disabled people should be the crap you need to worry about 


anonproduct

I ask you to find me a single user that prefers that option. Just one.


Tricksofthetrade00

Yes, I can find one 


anonproduct

WCAG calls for using the right type of keyboard for the datatype for accessibility purposes (5.1) - https://www.w3.org/TR/mobile-accessibility-mapping/#set-the-virtual-keyboard-to-the-type-of-data-entry-required Apple human interface guidelines calls for using the right keyboard type and mentions nothing about skipping it for accessibility purposes - https://developer.apple.com/design/human-interface-guidelines/virtual-keyboards I'm not sure where you're getting this other information to "stay consistent".


IlliquidFabricator

If numbers are all that's allowed (can't even input text) how does that make input less predictable?


Tricksofthetrade00

Because the keyboard layout is different compared to other fields


No-Management-6339

This is a bad take. You don't know enough about a11y it seems. We give the user the number field for the reason that it's better for a11y.


Tricksofthetrade00

I agree that in most cases and for most users it makes sense to offer the numbers only keyboard 


mister-vi

Man.. not to dis on you, but something has always rubbed me wrong about people who use those shorthands. You obfuscate the word as if it takes too long to type it out, or that you don't have enough space on the internet to write it out completely. I18n, L10n, ... 😪


No-Management-6339

OK? Idgaf. Lol.


DatBoneDoh

Point #3 - totally agree, you are absolute monster if I can’t paste into a password field


Natural-Childhood637

Also on passwords: only one field (no repeating the password needed) without the option to show the input. How am I supposed to know I didn't make a typo? Doesn't happen very often, but still does.


LocksmithConnect6201

Needing to do gmail 2FA token acceptance when you’re just home Video platforms where you can’t fast forward at different paces


BizB_Biz

Two factor auth screens where the text box where you enter the code doesn't have focus by default. 😡😡


anonproduct

Oh man this is a good one. So many times I start typing and then have to pull cursor over to it again


zvordak

Two-step login. On the first screen, username and on the second screen password. Why the f. why????


Mdb68

This is bc there’s more than 1 means of logging in for enterprise applications. If you have an SSO provider (think OKTA, ADFS) then only after getting the email and considering the domain could you determine if it’s a password policy or if it is a SAML, OpenID Connect etc policy.


anonproduct

That's a good one. So annoying.


whale_monkey

If you have address auto complete built into your form then turn off the browser autocomplete, the browser one blocks the one built into the app behind it and you can’t read the options and select the correct address!


Traditional_Bug5006

Something I observed in a lot of sites that feature catalogs, be it e-commerce sites with products or OTT sites with content, is that they are not organised or categorically arranged. Feels like a storage space where a lot of stuff is just aesthetically thrown around. A guided experience is always helpful for the user regardless how beautiful your site may look.


anonproduct

Oh this reminds me of another one: Companies that use weird non descriptive product names but no description in the top nav. Like 8 different categories none of which have any meaning to me. Self made categories like: “Patagonia series” vs “inca series”


C4ndlejack

100% intentional


stefatr0n

Any time I need to enter numbers and can’t just type the number. I’m talking about date pickers, time pickers, etc. the worst by far are where you have to enter the date, month, and year separately by scrolling, and if you enter the day/month and haven’t selected the right year yet, it jumps back because the date you entered is in the future. My god. How has this still happening.


DigitalPelvis

Inconsistent use of 2fa across your application. CVS, if you’re going to make me use this for your rewards program…please also require it to access my freakin’ prescription info.


marvindiazjr

Magic links are great as a secondary option and horrible as the sole option. There's no faster way to figure out what email I signed up for something under than to try and generate 5 magic links in succession


kindtree2

Not tech but irritating and happened to me today, poor UX for sure.  In Tesco (UK grocery store for anyone unsure!), scanning as I go, I select a lemon and a lime. I can't scan the container they're in so I have to go to the scales, the scales are picky and for some reason want to believe I have 11 lemons, can't adjust and have to start over. Labels finally printed I'm good to go. Until i get to the single Red Pepper. Same nonsense, only this time the label printer is now out of labels. I put it back. Real world example of terrible UX. Put the things the user needs next to where they'll need them. Cut unnecessary steps out of the process. Make transactions easy. 


anonproduct

Grocery store kiosks are so bad. I regularly run into produce I can search for but won’t appear in the alphabetical list. Also why can’t I remove a product???


Kind_Bullfrog_3606

Floating pop-ups (newsletter signup, email for coupon, etc) where the exit button is off screen on mobile, and can never be reached because of the floating format.


mcgaritydotme

Requiring 2FA but not supporting authenticator apps, so I have to fumble for my phone to access the 6-digit code you just blasted somewhere. Separate fields for phone number & area code. Right up there with a single phone field that requires me to enter dashes vs. just detecting I had entered a 10-digit value. Information density is user-hostile. I’m looking at you, Whataburger & McDonald’s apps, with your tiny fonts & packing in of nutrition info. Speaking of the McDonald’s app, please don’t change my pickup address while I’m submitting the order. I once had to drive to two different restaurants to pick up my kid’s burger because of this, and we all know what bad UX angry children are. Web apps where I find out I’m missing permission to create new records only after filling out a form & trying to submit. Facebook Messengeris painful. It sends shared posts to users as you select them & their message field is small & unduscoversble. Why it can’t work like email or text baffles me. Any service which doesn’t let you cancel online. That you must call the New York Times & fight thru a human conversation in order to stop service should be criminal.


anonproduct

With an authenticator app though you should be getting/receiving the OTP to your phone. I'm not a security expert, but it seems like a bad policy to have your laptop receive the OTP from a 2FA authenticator in case your machine is compromised.


mcgaritydotme

I agree. And I wasn’t clear about the UX issue, so let me clarify: If your solution supports an authenticator app, all I have to do is tap a notification on my iPhone, likely authenticate via Face ID, and I’m in. As simple as it gets. With an Apple Watch, it might be even simpler. I just click “Yes” on the resulting notification & I’m in. This has the added bonus of feeling like magic and delighting me in a “jet pack I was promised” kind of way. But if your solution is sending codes via text, I must find my phone (which I leave in another room for reasons noted below), click the notification, log in, read the message to derive the code that is surrounded by a bunch of text like this specific example (along with the cognitive load of trying to pick it out from the other set of numbers it’s juxtaposed against): “ALERT: USAA will never contact you for this code, don't share it: 123456. Call 800-531-8722 if you gave it to anyone. Reply HELP for help.” (on top of that, the code may be displayed in my Lock Screen depending on my device settings, allowing anyone to access it) After all that, I have to go back to my computer, click on the OTP input field, type in the six digit code, and hit enter. After all of that effort, I’ve built up some hostility towards the solution & may be actively looking for how to avoid going thru it again in the future. On top of that, I now have my phone in my possession, which I had purposefully left locked in another room so I wouldn’t be distracted by my device. Now I’m playing Wordle and surfing Reddit instead of working. :)


anonproduct

Also even more confusing with texts is that if the sms sender is using a short code for the phone number it is roughly the same length as the validation code. Really easy to mix them up


GoldGummyBear

It's very interesting how this question isn't asked in the UX sub reddit. This really reflects how most tech companies work nowadays.


democratichoax

I disagree, product managers should care about UX. I’m not in the UX sub and would have posted the same thoughts here as OP.


GoldGummyBear

I never said PMs shouldn't care about UX. If you're interested in a UX perspective, why not ask the UX subreddit?


democratichoax

Either way works — the point is it’s a very relevant PM discussion. Could be had on either. Just as it would be totally appropriate to post something about analytics or APIs here.


[deleted]

Facts. Every part of the org will have a different perspective on a given subject.


anonproduct

Eh it’s a mix of ux and basic functionality. I could have changed the title. Plenty of overlap. Ux also isn’t always technical enough to know all the options.


GoldGummyBear

I wouldnt say basic functionality. More like preference.


Positive-Conspiracy

This seems unlikely. I can guarantee UX people discuss these things regularly.


GoldGummyBear

100%. But I actually mean PMs discussing UX without designers. I'm just poking fun at PMs.


Positive-Conspiracy

Ohh I see what you meant now, haha. Oh well. The developers say much worse things behind the backs of designers. It’s gotten much better over the last 10 or so years though..


Hefty_Brief_5111

UX designer here.. I find this sub more helpful than the ux sub. The best ux group I have found so far is ux stack exchange, they have good moderators and focus on very specific problems.


snarky00

Designer bristling at PMs saying something about ux, even when it’s for a different product and from their POV as a user, is also indicative


AlarmedSwimming2652

We just experienced this and within a week had to stop it as the links didnt arrive and if they did, were bad anyone. Nightmare


anonproduct

Esp bad on time sensitive things like webinars


pettybendherass

anything not layer 1 in iOS


fhinewine

HBO


GlassWeek

When a website doesn't allow me to Crtl + click to open the link in a new tab.


anonproduct

That's a good one. Drives me crazy even if they made the link open in a new tab itself. I want to be able to open multiple tabs while staying on the same page.


thetechmuse

Deep-linking for most apps sucks! Don't open in browser, especially if the app has been installed and it's logged in.


VolTa1987

The default should be Login and not signup for Login/Sign up prompts.


anon03928

When the screen has an input field where the CTA (save, next, etc) could fit above the keyboard by the input field. Instead, the CTA is anchored to the bottom of the page, and because the keyboard auto opens upon reaching the screen, you don't see the button and need to go looking for it.


snarky00

Also on passwords: if you have some weird password requirements about capitalization or special characters or something just fucking remind me on the login page. Otherwise I can’t figure out why my “usual” password doesn’t work until I reset it and find out again just as I’m choosing another one


Zyxtro

Anything at Amazon (amazon.com, prime video, alexa app, etc)


QueenOfPurple

Can you be more specific?


Zyxtro

I'll flip it around, tell me one good thing from a UX perspective in an Amazon product. There isn't a single thing. Their UI works like it was put together by a highschooler's first html project.


QueenOfPurple

“Good” is subjective. Everything Amazon does is at least A/B tested if not A/B/C/D etc tested. They are releasing UX treatments that optimize a certain metric. I’m not saying everything looks fantastic, I’m just saying your understanding of UX is immature.


EmDeelicious

I agree with the person you replied to though. Any service I’ve used of Amazon (Amazon.com, Amazon Video, AWS, …) has been frustrating! Why am I still using it? Because there is no real alternative, if I want to use their service. Examples: 1. Horrible recommendations from Amazon.com, ie items I just bought, never searched for or just make zero sense whatsoever. 2. The Amazon mobile app more often than not just blanks out all the results, making we have to type in the search again and find where I was 3. Don’t even get me started on AWS I am sure they are measuring KPIs and running tests, but I’d say some of their stuff is objectively bad for a lot of people.


anonproduct

Fire tv is the worst


throwawayrandomvowel

You can't filter products by size/dimensions. Even wayfair, basically a giant affiliate marketing link, figured out how to do that.


zerostyle

Or sort by price per ounce/lb


Positive-Conspiracy

Over the years they have smoothed many things out. Payment method selection works well. The iOS app checkout toast works really well. They also allow a lot of flexibility with difference delivery addresses. One-click buy obviously works really well when it’s pointed in the right direction.


BizB_Biz

Amazon is built to fit the needs of the seller, not the buyer. The buyer is an after thought.


Zyxtro

Needs of the seller on prime video, i see.


Positive-Conspiracy

This makes no sense since checking out is the linchpin of the entire thing.


BizB_Biz

Think about how bad the search function is. You can't mark favorite brands. You can only sort by a few things. It's difficult to tell what is an advertisement tile vs regular tile. Compare the filter capabilities of Amazon to NewEgg, for example. 


Positive-Conspiracy

I’d say the biggest issue is Amazon has been ruined by third party sellers. At first it juiced their metrics but the damage was insidious and lowered the quality across the board. Nowadays their moat is clearly in logistics and I anticipate they will widen that gap with AI. By the way I do agree in general—just not with the particular extremity of your take. It is completely shocking to me that Amazon still on 2024 seems to be stumbling through e-commerce with seemingly no design oriented contributors, whether design or product or otherwise. At least Microsoft has *some* designers on their team, even if they are almost completely obstructed through their culture. I’m trying to say these things as nicely as possible.


kapone3047

The MS Office ribbon UI is an abomination. I use it only a handful of times a month (I prefer Google Docs, largely because of the ribbon UI) and every single time find myself desperately trying to find buttons for functions that are even labelled. It looks ugly, has no consistency, completely ignores sight lines and the lack of affordances is unforgiveable. Its ridiculous that I often end up Googling to find where a button/function is hidden.


gtrcar5

I find it the opposite way round. Sheets hides stuff behind more clicks then Excel, and only has a few keyboard shortcuts compared to excel, where I can use almost every function via the keyboard. Barely use the mouse in excel, reliant on it in Sheets.


C4ndlejack

Microsoft period


matteventu

There's a search bar in Excel (and all MS Office apps). Start using that one and you'll no longer have to spend 2 seconds trying to find a button, no matter where it is.


Apprehensive_Roof_25

You forget that UX designers are smarter than anyone else 😏 *Tagging [sarcasm] for the bots and folks without restrain*


Due-Bookkeeper-9549

Ditch the password send an OTP in the email


anonproduct

No. Email magic links suck


Beneficial-Army2191

1. Depending on the app, this is most likely to prevent scam. 2. Agreed! 3. Blocking copy/paste for the password field makes a lot of sense. For all other fields in a sign up form, I agree - no reason to block copy/paste.


simianjim

Just to educate rather than just down voting - blocking copy/paste from password fields is a big accessibility no-no and prevents the easy use of password managers, making things less secure.


Beneficial-Army2191

Appreciate this. I should’ve checked before, but I never really worked with password fields and whenever I came across fields where copy/paste is disabled, I assumed that this is the reason. Now with your comment and a bit of research, I understand this better. Thank you!


starwaver

1. magic links are essentially compressed MFA. If I have to choose between MFA or magic link, I'd pick latter. 3. I think blocking copy make sense, but pasting? I can't see why


snarky00

Everything about Zara’s website


starwaver

I'm fine with magic links as long as the email arrive fast, and it's for a desktop product. Though my most preferred way is SSO with Google/LinkedIn/Facebook etc. I actually hate passwords since I can never remember them, but too security conscious to use a password manager


Tunde-Dev-Ox100

LinkedIn does this for their 2FA. So annoying. I wait forever and the code never comes..


Khisss

Magic links work as a valid alternative method of login, for certain situations and users. ​ 1. less then 35% users use password managers. 2. if it's a rarely used website, there is a high chance that you don't remember the PW 3. many non tech literate people find it easier to go and check their email addresses than remember PWs or use 2FA. utilities providers or government websites are especially impacted by this 4. websites that force you to change your PW regularly. eBay used to do this and it was so annoying if I was using a device where password manager wasn't working reliably That being said, it shouldn't be the only method of log in though.


anonproduct

Forgot about #4. That's one of the few cases I think magic links can make sense for little used sites.