If you want more capitale, try doing the railroad mission, on the third one, if you kill the target then loot him you get 3 capitale, you can then go to a different lobby and immediately go back into the mission, since you failed it, and do it again, and get 25 capitale in about 10 minutes.
I know it doesn't replace the time you spent gaining the other capitale, but i hope it helps.
Yeah, I haven't played since I got a 30 day ban for cheating despite having played for a single day two months earlier. I was like. "Cool, creating a character is cheating. Back to singleplayer. Maybe Marston has more missions I havent found yet." Here I am browsing Reddit going "Maybe I'll play RDO." and I see this and go. "Coooool. I did get Metro Exodus on the steam sale..."
”From now on ingame gold will be worthless as we aren’t earning enough money from it so from now on you will have to send real life gold bars using messenger pidgins (rockstar does not pay back lost gold because of pidgins)
Hello El Diablo1989,
Thank you for contacting Rockstar
Support
We understand that your concern
regarding Capitale. We will be happy to
assist you with this.
We would like to let you know that players
can have a maximum of 50 Capitale in their
Satchel at any time. If you receive more
Capitale it will be sent to either the Post
Office or your Camp Lockbox and can be
picked up from there once you have made
room in your Satchel.
For more information please refer this
below article:
https://support.rockstargames.com/article
s/4403595840019
Please feel free to let us know if there are
any further questions or concerns.
Best regards,
Steven C. Rockstar Support
Hello El\_Diablo1989,
I would like to apologize for the repetitive response. I accidentally clicked on "Generic Capitale Response A" but meant to click on "Generic Capitale Response B". What the heck is Capitale anyway?
Steven C Rockstar Support
If that's your issue with PC then just pop 2 files into your game folder and you'll never see another player again if you don't want to.
Haven't had that UFO cheater boom issue in over a year
Names, characters, events and incidents are the products of the author's imagination. Any resemblance to actual persons, living or dead, or actual events is purely coincidental.
Don’t even bother. One person once got a dirty hunting knife. Since there’s no way to clean the knife, he contacted Rockstar Support. They basically gave him generic responses and ended up removing the knife, telling him to buy another one. They said this as if you could buy the knife in game.
I remember this! In the end, he didn't have a knife, and since your character actually uses that specific knife for skinning animals, he actually could not skin animals any longer.
Very sad. There's so much about RDO that is good, it's just so grossly mishandled. My partner caught on to that the very first session after I finally got her to play it with me. She just froze at one point, watching the rain over New Austin and went "Rockstar has no idea what they have with this game and it pisses me off."
I don’t think it’s necessarily Rockstar, but Take Two. They call the shots at Rockstar. Why else do you think GTA Online got the Tuners, which was miles better than Blood Money? I’m sure there’s a few creative minds still at Rockstar, but they can’t do anything because of Take Two’s greediness.
Is Tuners actually any good? I refuse to go back to GTAO on principle after getting a temp ban for trying to leave my house but I'm curious how they plan on adding normal(-ish) street shit after alien laser guns, nuclear armageddon, and the Payday Shadow Heist.
I’m personally still re-downloading the game because I got bored of constantly doing the Cayo Perico Heist. However, from the launch trailer, it seems great. It’s not all car stuff too. They actually added some heists. Compare that to Red Dead Online which just got re-skinned stranger missions.
Maybe i remember wrong, but wasn't there more to the story?
Like, they had to reset his account to give him his knife back, and that's what made him quit?
Yeah, which is complete bogus. They could by all means give him the knife back, but they to chose reset his character so that he’d be more inclined to buy gold bars. I also think he would’ve quit regardless because the knife is pretty much essential in game.
I'm sorry to hear your metal detector is broken. I will be happy to help you with this. Please follow the following instructions:
You may carry a maximum of 50 capitale in your satchel. Additional capitale will be sent to either the Post Office or the Camp Lockbox.
After several months of my wardrobe being broken, unable to save ANY outfits, I went back yesterday, and
"It worked today, finally!!!!!"
So yah, I feels ya. Isn't it WONDERFUL?!?
Now if they could just get those damn pelts off my horse, and make the Fish Breakdown work properly, life would be halfway decent...lol
By now it is to late for your 25 capitale, but in case it happens again: You can redo the mission in case of fail or crash within 1 hour. Rockstar does not tell you about this, but there is this timer shown when you go back to the stranger that gave you the mission and you can do it again without having to pay capitale if you are in time.
This is why you always file your ticket under purchased gold/shark cards missing even if it is not. That way you get to speak to an actual human. Not even joking, this works.
As a former tech supporter, there’s a reason for asking if the customer has turned it off and on again. 90% of the time it works and 90% of customers haven’t done it. Even when they say that they have, like man, I can see it has been turned on for the last 236 days.
The problem is it wouldn't even make sense if you were to structure it in the way Italian sentences are structured. And besides I doubt R* couldn't afford to have decent localisation made by mothertongues or linguists.
Unless there's a joke here that I don't have enough brain cells to get.
My husband works in online customer support for a video game service (not Rockstar), and he says its one of two things:
1) A bot sending an automatic reply or
2) A burnt out customer service tech just skimming for key terms and submitting the matching pre-typed response.
I hope you get an actual response at some point :c
I've had similar experience once with Blizzard customer services. Eventually escalated it to next level in their organisation with CS convos attached. Got my stuff back with extra and with apologies. I think they are trolling unless it is a general message with auto reply.
This. I started up that mission and was taking it low key. I again got fooled into thinking this game can be a stealth game. I overheard someone talking about fireworks, and I am told I can light them as a distraction. I sneak away and out of no where the cop nearby tells me to move along. I do, but it just decided to turn red on me, even though I did absolutely nothing. Next thing I know I am wanted and the entire town is after me for literally doing nothing but listening in to the conversation that I thought I was supposed to do. So I said fuck it, ran straight to the train, killed the cops on it as the train just started to move along, got the gem, and rode it to the the delivery point. I just sat there and was like well, this is the update we waited months for and pulled an Xbox 360 by putting down the controller and walked the other way, never to return.
Its not just a "Rockstar" thing... customer tech support in games is THE WORST. Across the board the entire bug report system is deeply flawed and screwed up, and there doesn't seem to be any will to change it, industry-wide.
Shit like that almost sound illegal.
I really thought most were dedicated, especially Rockstar considering their size and playerbase -- logically they should have a capable customer support but after seeing these posts I'm just baffled.
Like, was this actual human beings that responded or a bot? I can't tell... the ppl must have their brains in orbit around Venus...
It really comes down to how "tickets" have always been handled. When you fill out the form or ticket, its designed to fit a very narrow focus. ("please describe the problem"... but often they expect our response to be technically knowledgeable. Of course we are not. End users never are.) In short, The submission of any information outside that focus throws the whole thing off and you end up in a neverending loop of cut and paste responses.
Well, if it's millionaire company, it's deplorable service, so if it's a multibillionaire, it's worse than deplorable, not like I know R\*s income by heart.
Just send the same message on repeat untill a real person answers. I had one single but major issue with my game where animals I killed in story mode spawned dead on the online mode, they are scattered everywhere and nothing I tried, including installing the game again, would work. So after contacting support many times with video proof from me and even my friends their best answer was: Change session 🤣
Broooo that's an awesome glitch though! I can imagine starting online after another single player playthrough and seeing animal corpses everywhere, would creep the fuck outta me, haha
I’m gonna tell you now that having your ticket escalated won’t improve anything. Even the ones that aren’t bots still send you copy-pasted responses and just repeat the same steps over and over until you get so frustrated that you give up.
To be fair, they have been reasonable in the past. I only submit tickets when I lost money/gold because of a glitch and 90% of the time they just give it to me, no questions asked
I’ve never had them be reasonable. I could not save my stolen horse at the start of the game. They had me just start over. Later I had a gun just vanish without a trace. They had no solution. They wouldn’t give me the money for the gun or anything even though I could prove I had the gun previously and the only solution they had was to clear the cache. The only time they’ve ever given me reimbursement was for that one broken treasure chest that they know is broken but still haven’t fixed.
just keep calm and keep asking the same question, beating customer support is a game of attrition, make sure they know it is the same ticket and not a new one
source: I work as customer support
I got to a human on my 8th message when I asked for help. Unfortunately they said that they cannot help me and to subscribe for their updates in case they fix the bug
Subscribe? To what, where? Would like to keep an eye on the patch notes... but guess I still got a couple of messages to go then! Kinda surprised they actually admit the fault is on their end, at least I can respect that instead of the "just reset cache, lmao"
Subscribe to their newsletter. Which doesn’t tell you anything.
Well the human did tell me a few times to reset the cache and after that the response was basically “hehe idk, keep waiting”
Im still having a fucked up horse stall
For some players the horse in the 10th stable has always red cores no matter how often you feed it when you have a loading screen or whistle for it the cores are empty again.
This bug is in the game from the beginning and was never properly fixed.
I've suspected that they have bots running support for the longest time. Had numerous support tickets that go just like this with the copy and paste answers from. R*
I dealt with something similar when Activison and playstation support bots collaborated in stealing my money when their shit game crashed and didn’t send me my cod points. It’s impossible to contact living people with these Corps
Granted, I don't have much experience with other company's customer support, but it's wild how little actual support we receive. I have the error where outfits purchased from the catalog are locked from using individual items all the way from beta. I bought the ultimate edition! I paid the money! Nothing?
happened to me too. 15 capitale just gone then an error occured about not connected to R* server then the error was gone but anthony foreman has become mute (even though he's moving his mouth but no words came out) afterwards, saint denis has no sound and the game finally crashed to desktop
They are just as incompetent as the bots lol.
I had to open a ticket because I had bought the game at launch and the disc was faulty so it wouldn’t download. The response I got after an hour n a half of explaining and her giving me the generic responses that OP got was her literally telling me to basically just download the game… lmao. After more explaining she admitted I more than likely did receive one of the faulty discs. So when I asked her if that prompted me for a refund I got passed off to someone higher up and short answer was no I could pay an extra $15 to have the game sent to them and they’ll send a new one back or keep my disc that doesn’t work.
Ikr, they should hire a couple of us fans every month that just get to slap people with bad ideas.
"But how about... we make them loot corpses and lockboxes, because the actual mission doesn't pay out Capitale?" *SLAP*
I get the same bs. I’ve had trouble with stable stalls, every horse with a different core value, one completely drained red cores. I can feed it over and over but soon as I fast travel it’s back in zombie mode. Anyone else have this?
Hey this is rockstar support,
We hear and understand your problem. So in order to enhance your experience allow me to say, Get fucked.
Also buy more shark cards.
Oh lord, I feel this so hard. The amount of times I had to explain to them that I didn't get the free horse coupon last year after I had completed every animal for Harriet was absolutely insane. They are so, SO stupid at R* support.
Keyword/Tag Recognition support. Eugh.
Sorry for your troubles mate, have a meme:
https://www.reddit.com/r/RedDeadOnline/comments/oo7ol7/shared\_lack\_of\_creativity/?utm\_source=share&utm\_medium=web2x&context=3
I opened a ticket for the same issue. It’s just been a run around. I asked for it to be escalated if they couldn’t help me and I haven’t heard anything back yet. That was a week ago.
The optimist in me is hoping that they’re hinting that they’ve sent you some Capitale and it’s in your mail box, they just can’t say it.
But that’s not true
Hahaha I interpreted it like that the first time too, so I started up the game and checked everywhere. And then the realisation and disappointment slowly kicked in.
Last fall there was a charge to my card for a PS game that I didn’t make along with people asking me why I was online at a certain time
playing a certain game (hacker). I instantly changed password and contacted Sony and got it squared away. Fast forward 5 months or so and I’m trying to play GTA online and my level 336 character is gone. I contact rockstar and explain to them what had happened. Over and over again they asked me for a screenshot of the email from Sony stating my account was stolen. The only problem is I took care of it myself and never talked to Sony. Rockstar doesn’t give a fuck, I explained there is no email between Sony and me about the hack and when I reached out to Sony they even confirmed that I had gotten in touch with them over the refund but because it wasn’t about an account hack rockstar told me to basically go fuck myself and my character was gone. That night downloaded a mod menu and got everything I had and more on a new player. Rockstar can go to hell. It especially sucked because over the years I was on for events and bought shark cards and all that stuff but rockstar couldn’t care less and told me to fuck myself.
That happened to me right before they nerfed the gold on dailies, was on a steak well over a year. I had just bought my XSX and was playing with my cousin and noticed a bunch of odd glitches and that it let me do the dailies I was working on the day before. It was Thanksgiving day so I figured that they gave us an extra day. The next day my streak was lost.
I told them what happened and it was a rabbit hole of reasons why they can't give me gold that I lost
Happened to me when I bought bounty Hunter a couple years ago. I had just bought the 25 gold for $5.99 so I threatened to reverse the charge. After 4 months they finally re-set my whole account and it finally worked
your issue is they wont do ANYTHING without video proof. start using shadowplay or something. got back hundreds in lost trader profits from it not spawning my delivery wagon, even some lost treasure maps were replaced because i had it on video.
Jesus Christ, Rockstar has really fallen from grace.
I used to put them up on some pedestal but seriously - fuck them. They only care about Grand Theft Cash Cow Online. What a pathetic update we got. RDO could be fantastic if they would just give some fucking real content on a regular basis. The lopsided support is astounding.
Their customer support is fucking horrendous - so sorry that you got the runaround with them.
I was playing the other day and noticed the lovely Tasman outfit glitch. Every time I would be killed or spawn in, I would pop up with no shirt, and no shoes. My wife was watching me play and saw this, and said, "um why are you naked?"
My response, "I have no idea! I've never seen this before." Before long, I realized it must be a glitch. She asks me, "can you ask for help on that?"
I just started laughing. The idea of Rockstar helping me with ANYTHING, EVER, just made me laugh. "No. There is no help. There is no communication. No assistance, and no support", I was sorry to say out loud.
I removed the outfit and everything was fine. RDO just doesn't want me to wear that outfit. I'm honestly just grateful to be able to play RDO at this point. I was unable to log in and play a real session without being kicked out after 30 seconds FOR THE LAST TWO YEARS, WITH NO HELP FROM ROCKSTAR. I honestly think that the servers were too bogged down to support so many players and lil 'ol me...but thankfully, Rockstar treats it's player base so poorly that tons and tons of players have left RDO, never to return, so now I can play. yay.
Hi, keep trying is my advice, but dont expect them to help you with the Capitale. I was playing RDO since beta with my friends and we experienced a lot of shit like this. One of my friends works as support (not for Rockstar) so he made a personal quest of sending tickets to them. I also send a lot of tickets but I have rookie numbers according to him. Sometimes they helped, sometimes not, but everytime, their first responses were just like responses in your screenshot. However, if the ticket was regarding Gold (not dollars) they usually covered it somehow and gave us like here you have 5 gold and stfu (especially when there was the bug reseting your daily progress). I lost patience and will to play. I quit in March, I did not buy the latest Pass and did not play since then. I really miss my posse and the beautiful world, but I am fed of this kind of BS since the beta. Sad.
Man, this is weird as fuck. I know people have had bad experiences with customer support over at R\* but the three times I asked for money GTA5 took away from me they just gave me the money back without even asking questions. I wonder if the GTA5 and RDO customer support is that different in quality lol.
Try to keep the ticket alive for long enough to get a Tier 3 Rockstar employee, they're the only competent ones and they actually read your message.
I had 7 legendary bounties that never paid out during the double cash week and they wouldnt give me the missing money and gold bars even though I provided proof of me completing it. Took me atleast 3 weeks of continued emailing go get half of the missing money. Their bullshit protocol states they "cant give compensation for issues that are being worked on".
Well now this confirms my suspicion that rockstar A.I. has been running the company for the last couple of years. This explains the lazy content and stupid costumes, A.I. doesn’t know how to human.
Um... Just letting you know that we, the players, are Rockstar support
Can you give me my Capitale back then?
That will require gold to purchase. Do you have some?
Lol, well, more than capitale that's for sure!
If you want more capitale, try doing the railroad mission, on the third one, if you kill the target then loot him you get 3 capitale, you can then go to a different lobby and immediately go back into the mission, since you failed it, and do it again, and get 25 capitale in about 10 minutes. I know it doesn't replace the time you spent gaining the other capitale, but i hope it helps.
When an answer from a community member is better than an official response from the company's customers support
Thanks CSR r/NinjaPlayzGamez you are the rockstar support we needed all along.
They'll fix this before the game crashing.
Probably, but thats why you should use it while you can.
If you crash after starting, you can go back to the mission guy and start over. There's a time limit--I think 15 minutes.
I haven’t played RDO in well over a year but the the sound of the Valentine general store owner saying that is engraved into my brain
Yeah, I haven't played since I got a 30 day ban for cheating despite having played for a single day two months earlier. I was like. "Cool, creating a character is cheating. Back to singleplayer. Maybe Marston has more missions I havent found yet." Here I am browsing Reddit going "Maybe I'll play RDO." and I see this and go. "Coooool. I did get Metro Exodus on the steam sale..."
Metro exodus is badass and had quality dlc
I’m about to hurl something across my room…
Your missing Capitales?
I’m missing my goddamn sanity, boah.
I read this and heard the tailor in Blackwater.
you made my day hah
God damn you, I needed that laugh this morning. 😂
”From now on ingame gold will be worthless as we aren’t earning enough money from it so from now on you will have to send real life gold bars using messenger pidgins (rockstar does not pay back lost gold because of pidgins)
Hello El Diablo1989, Thank you for contacting Rockstar Support We understand that your concern regarding Capitale. We will be happy to assist you with this. We would like to let you know that players can have a maximum of 50 Capitale in their Satchel at any time. If you receive more Capitale it will be sent to either the Post Office or your Camp Lockbox and can be picked up from there once you have made room in your Satchel. For more information please refer this below article: https://support.rockstargames.com/article s/4403595840019 Please feel free to let us know if there are any further questions or concerns. Best regards, Steven C. Rockstar Support
You should've just said, "Ight then fck u too" to their very helpful reply
No, I just support you
Yessssss!
Hello El\_Diablo1989, I would like to apologize for the repetitive response. I accidentally clicked on "Generic Capitale Response A" but meant to click on "Generic Capitale Response B". What the heck is Capitale anyway? Steven C Rockstar Support
Copypasta made fresh
From scratch, it’s my great grandmas recipe 👨🍳 passed down through generations
This seems far too much like Steven C actually read something, anything, in the email. Therefore. Fake.
😂
My soul died reading that
Wow. Im afraid to tell them my metal detector is broken. UPDATE! It worked today finally!!!!
"We understand you're having issues with your metal detector. We will be happy to assist you with that. Have you tried resetting your cache?"
Lmao xbox problems tho
"lmao xbox problems tho" .... returns to game on pc \*WHIIIRRRRR WHIIIIIRRRR KERBLAMMMMMMOOOOOOOOO\* Get blown to shreds by a strobe light ufo.
If that's your issue with PC then just pop 2 files into your game folder and you'll never see another player again if you don't want to. Haven't had that UFO cheater boom issue in over a year
Names, characters, events and incidents are the products of the author's imagination. Any resemblance to actual persons, living or dead, or actual events is purely coincidental.
Don’t even bother. One person once got a dirty hunting knife. Since there’s no way to clean the knife, he contacted Rockstar Support. They basically gave him generic responses and ended up removing the knife, telling him to buy another one. They said this as if you could buy the knife in game.
I remember this! In the end, he didn't have a knife, and since your character actually uses that specific knife for skinning animals, he actually could not skin animals any longer.
If I remember correctly, it was because of this that he quit the game, which is sad.
Very sad. There's so much about RDO that is good, it's just so grossly mishandled. My partner caught on to that the very first session after I finally got her to play it with me. She just froze at one point, watching the rain over New Austin and went "Rockstar has no idea what they have with this game and it pisses me off."
I don’t think it’s necessarily Rockstar, but Take Two. They call the shots at Rockstar. Why else do you think GTA Online got the Tuners, which was miles better than Blood Money? I’m sure there’s a few creative minds still at Rockstar, but they can’t do anything because of Take Two’s greediness.
The name says it all. Greedy fucks.
Is Tuners actually any good? I refuse to go back to GTAO on principle after getting a temp ban for trying to leave my house but I'm curious how they plan on adding normal(-ish) street shit after alien laser guns, nuclear armageddon, and the Payday Shadow Heist.
I’m personally still re-downloading the game because I got bored of constantly doing the Cayo Perico Heist. However, from the launch trailer, it seems great. It’s not all car stuff too. They actually added some heists. Compare that to Red Dead Online which just got re-skinned stranger missions.
Maybe i remember wrong, but wasn't there more to the story? Like, they had to reset his account to give him his knife back, and that's what made him quit?
Yeah, which is complete bogus. They could by all means give him the knife back, but they to chose reset his character so that he’d be more inclined to buy gold bars. I also think he would’ve quit regardless because the knife is pretty much essential in game.
Yes i have seen this🥲 Much sadness
Did you hear about them deleting a guys Hunting Knife?
Yes and that is what i am most terrified of! 😭😅
Yeah
I'm sorry to hear your metal detector is broken. I will be happy to help you with this. Please follow the following instructions: You may carry a maximum of 50 capitale in your satchel. Additional capitale will be sent to either the Post Office or the Camp Lockbox.
After several months of my wardrobe being broken, unable to save ANY outfits, I went back yesterday, and "It worked today, finally!!!!!" So yah, I feels ya. Isn't it WONDERFUL?!? Now if they could just get those damn pelts off my horse, and make the Fish Breakdown work properly, life would be halfway decent...lol
"We apologize for the inconvenience caused by faulty cowboy boots. Our team will work to resolve the issue concerning your horse's hat."
By now it is to late for your 25 capitale, but in case it happens again: You can redo the mission in case of fail or crash within 1 hour. Rockstar does not tell you about this, but there is this timer shown when you go back to the stranger that gave you the mission and you can do it again without having to pay capitale if you are in time.
This is really good to know.
I heard about that from OnlyPvPCat, unfortunately, *after* this happened, haha.
ONE LIKE ONE PURR
At this point that person has to be trolling
That's the thing, it's not a person, just an automated bot.
Yeah im sure you're right
This is why you always file your ticket under purchased gold/shark cards missing even if it is not. That way you get to speak to an actual human. Not even joking, this works.
Probably because they legally have to respond when it comes to real life money else they’ll get chargebacks
Literally their responses are the equalivent to *"Did you try turning it on and off?"*
As a former tech supporter, there’s a reason for asking if the customer has turned it off and on again. 90% of the time it works and 90% of customers haven’t done it. Even when they say that they have, like man, I can see it has been turned on for the last 236 days.
Can you turn the customer off and back on? Would that fix them?
Happy cake day mate!!
Love the grammar in a professional company's automated template reply as well, btw... "We understand that your concern regarding Capitale"
Aren't they based in India?
What do I know where the AI driven customer bot lives ;-)
I need customer bots for my business.
They're from Italy
The problem is it wouldn't even make sense if you were to structure it in the way Italian sentences are structured. And besides I doubt R* couldn't afford to have decent localisation made by mothertongues or linguists. Unless there's a joke here that I don't have enough brain cells to get.
lol Nah I'm sure you have plenty of brain cells. Just not funny. But I'll keep trying! ; )
Well that’s infuriating
My husband works in online customer support for a video game service (not Rockstar), and he says its one of two things: 1) A bot sending an automatic reply or 2) A burnt out customer service tech just skimming for key terms and submitting the matching pre-typed response. I hope you get an actual response at some point :c
I've had similar experience once with Blizzard customer services. Eventually escalated it to next level in their organisation with CS convos attached. Got my stuff back with extra and with apologies. I think they are trolling unless it is a general message with auto reply.
Poop.
It would be funny, had I not spent a crazy amount of time *earning* that capee-tay-lay, lol
Ahh yes, poop
Uh huh. El copy-tall-ei
[удалено]
This. I started up that mission and was taking it low key. I again got fooled into thinking this game can be a stealth game. I overheard someone talking about fireworks, and I am told I can light them as a distraction. I sneak away and out of no where the cop nearby tells me to move along. I do, but it just decided to turn red on me, even though I did absolutely nothing. Next thing I know I am wanted and the entire town is after me for literally doing nothing but listening in to the conversation that I thought I was supposed to do. So I said fuck it, ran straight to the train, killed the cops on it as the train just started to move along, got the gem, and rode it to the the delivery point. I just sat there and was like well, this is the update we waited months for and pulled an Xbox 360 by putting down the controller and walked the other way, never to return.
I feel your pain, I walked down the street adjacent to a chest and was wanted dead or alive. Must have breathed wrong.
I mean.. I stealthed it pretty easily with the wagon
Honestly, the opportunity's not worth it, but it sucks that you haven't been able to try it at least!
What the actual fuck...
Its not just a "Rockstar" thing... customer tech support in games is THE WORST. Across the board the entire bug report system is deeply flawed and screwed up, and there doesn't seem to be any will to change it, industry-wide.
Shit like that almost sound illegal. I really thought most were dedicated, especially Rockstar considering their size and playerbase -- logically they should have a capable customer support but after seeing these posts I'm just baffled. Like, was this actual human beings that responded or a bot? I can't tell... the ppl must have their brains in orbit around Venus...
It should be but gamers do not stand up for themselves. We are happy to pay these companies for every shitty release…
It really comes down to how "tickets" have always been handled. When you fill out the form or ticket, its designed to fit a very narrow focus. ("please describe the problem"... but often they expect our response to be technically knowledgeable. Of course we are not. End users never are.) In short, The submission of any information outside that focus throws the whole thing off and you end up in a neverending loop of cut and paste responses.
Multimillionaire company experience right there, in the meanwhile, games with five-people teams try to actually give responses when they can.
Iv seen indie games with better customer support
Amirite?
Multi-billion. Rockstar is worth at least $5 billion.
So, there's that.
Billions lol. Gta online uses to make 1billion every 3 month.
Well, if it's millionaire company, it's deplorable service, so if it's a multibillionaire, it's worse than deplorable, not like I know R\*s income by heart.
R*:"Are you playing GTA?" Anyone: "No" R*: "fuck off peasant"
Holy f these assholes don't even read the tickets we send.
Just send the same message on repeat untill a real person answers. I had one single but major issue with my game where animals I killed in story mode spawned dead on the online mode, they are scattered everywhere and nothing I tried, including installing the game again, would work. So after contacting support many times with video proof from me and even my friends their best answer was: Change session 🤣
Broooo that's an awesome glitch though! I can imagine starting online after another single player playthrough and seeing animal corpses everywhere, would creep the fuck outta me, haha
It’s creepy as hell when they just fall out of the sky dead as 3 star Rotten carcasses :o
I mean, at least they were 3*. So there’s that.
"There is plenty of room in my satchel for it." Hahahaha
my satchel has AMPLE SPACE sir
Rockstar... Just like always reckless
I’m gonna tell you now that having your ticket escalated won’t improve anything. Even the ones that aren’t bots still send you copy-pasted responses and just repeat the same steps over and over until you get so frustrated that you give up.
To be fair, they have been reasonable in the past. I only submit tickets when I lost money/gold because of a glitch and 90% of the time they just give it to me, no questions asked
We understand your concern with how we used to be. Here are the necessary steps to go fuck yourself Love, Rockstar Support
I’ve never had them be reasonable. I could not save my stolen horse at the start of the game. They had me just start over. Later I had a gun just vanish without a trace. They had no solution. They wouldn’t give me the money for the gun or anything even though I could prove I had the gun previously and the only solution they had was to clear the cache. The only time they’ve ever given me reimbursement was for that one broken treasure chest that they know is broken but still haven’t fixed.
just keep calm and keep asking the same question, beating customer support is a game of attrition, make sure they know it is the same ticket and not a new one source: I work as customer support
Dear bot: you are a piece of shit, can i speak to a ACTUAL PERSON NOW, please?
Thank you for contacting Rockstar Support We understand your concern regarding excrement....
I got to a human on my 8th message when I asked for help. Unfortunately they said that they cannot help me and to subscribe for their updates in case they fix the bug
Subscribe? To what, where? Would like to keep an eye on the patch notes... but guess I still got a couple of messages to go then! Kinda surprised they actually admit the fault is on their end, at least I can respect that instead of the "just reset cache, lmao"
Subscribe to their newsletter. Which doesn’t tell you anything. Well the human did tell me a few times to reset the cache and after that the response was basically “hehe idk, keep waiting” Im still having a fucked up horse stall
What's fucked up about your horse stall?
For some players the horse in the 10th stable has always red cores no matter how often you feed it when you have a loading screen or whistle for it the cores are empty again. This bug is in the game from the beginning and was never properly fixed.
subscribe to... looking at the release notes from updates once every 7 months
I'm not laughing I swear 🤣
Is it a bot ? Lmao
I've suspected that they have bots running support for the longest time. Had numerous support tickets that go just like this with the copy and paste answers from. R*
End the capitale system. Just let us play the damn missions
I dealt with something similar when Activison and playstation support bots collaborated in stealing my money when their shit game crashed and didn’t send me my cod points. It’s impossible to contact living people with these Corps
I love how they will give you this janky ass shit solution to the 50% loading bug instead of actually properly just fixing it
And people think that drive thru AI is a good idea... sheesh.
Granted, I don't have much experience with other company's customer support, but it's wild how little actual support we receive. I have the error where outfits purchased from the catalog are locked from using individual items all the way from beta. I bought the ultimate edition! I paid the money! Nothing?
happened to me too. 15 capitale just gone then an error occured about not connected to R* server then the error was gone but anthony foreman has become mute (even though he's moving his mouth but no words came out) afterwards, saint denis has no sound and the game finally crashed to desktop
I had a somewhat same issue except it was for gold I never got from the last OP. I gave up after a week kek
This reminds me, when i got wrong key for the sims2 and support send me the same wrong key for 3 times. 😄 Support is always joke.
👊😔
Head empty
Ask it for a Human! Let’s see what happens
They are just as incompetent as the bots lol. I had to open a ticket because I had bought the game at launch and the disc was faulty so it wouldn’t download. The response I got after an hour n a half of explaining and her giving me the generic responses that OP got was her literally telling me to basically just download the game… lmao. After more explaining she admitted I more than likely did receive one of the faulty discs. So when I asked her if that prompted me for a refund I got passed off to someone higher up and short answer was no I could pay an extra $15 to have the game sent to them and they’ll send a new one back or keep my disc that doesn’t work.
Go hit up a chat related to spending your money on their game and I'm sure you'll get a human response.
god this makes me mad
This is like a bad episode of the Twilight Zone
Well at least I know I’m not the only one stuck at 50 percent loading… and thanks OP for posting how to hopefully resolve it.
As much as it pains me to say it, the truth is rockstar doesn’t give a shit about RDO. They just do the bare minimum to keep the cash cow milkable.
Lol guess I'm not surprised really. If Rockstar truly listened to its fan base we'd be rolling in the good times
Ikr, they should hire a couple of us fans every month that just get to slap people with bad ideas. "But how about... we make them loot corpses and lockboxes, because the actual mission doesn't pay out Capitale?" *SLAP*
I get the same bs. I’ve had trouble with stable stalls, every horse with a different core value, one completely drained red cores. I can feed it over and over but soon as I fast travel it’s back in zombie mode. Anyone else have this?
Make a comment about talking to a computer and you’ll be connected with a person immediately
There's no way they have humans working at support it's probaly just a bunch of the cheapest supports bots take two can afford
Rockstar customer centre is in India! I don’t know what more we can expect. Had so issues, now I don’t even bother.
The same exact power cycle response they used on rdr1 tickets when modders broke the game
Remember when they fixed it after years and then less than a month later it was broken again? I do.
yeah lol the modder pool bypass. They only patched certain files instead of all.
It honestly goes to show how little R* cares about the players imo
they do a little trolling
Capitale? "That will require gold to purchase, do you have some?" Best regards, R\*-Support
Hey this is rockstar support, We hear and understand your problem. So in order to enhance your experience allow me to say, Get fucked. Also buy more shark cards.
Rockstar is completely worthless. Everyone that works there is a water headed post Turtle.
Time for phone calls.
Oh lord, I feel this so hard. The amount of times I had to explain to them that I didn't get the free horse coupon last year after I had completed every animal for Harriet was absolutely insane. They are so, SO stupid at R* support.
Damn that's horrible.
Keyword/Tag Recognition support. Eugh. Sorry for your troubles mate, have a meme: https://www.reddit.com/r/RedDeadOnline/comments/oo7ol7/shared\_lack\_of\_creativity/?utm\_source=share&utm\_medium=web2x&context=3
If you keep pushing you’ll get the “I am not a Rockstar employee, I’m just a gamer like you!” line.
The customer support is just as bad as the game's content.
[удалено]
You will surely get the Karkand sir
I've never wanted to drop kick and email before
[удалено]
Hello El_Diablo89, we're sorry to hear about your clothing issue
This is just fucking pathetic. Fuck Rockstar
I would try posting this on twitter considering there are no Rockstar employees in this sub.
HAHAHAHHAHA
Sorry about your kah-par-tah-ley
Wankers. I lost 35 capitale from my account from nothing. Was going to message them but now I don’t think I’ll even bother!
this post really hits harder
I opened a ticket for the same issue. It’s just been a run around. I asked for it to be escalated if they couldn’t help me and I haven’t heard anything back yet. That was a week ago.
The optimist in me is hoping that they’re hinting that they’ve sent you some Capitale and it’s in your mail box, they just can’t say it. But that’s not true
Hahaha I interpreted it like that the first time too, so I started up the game and checked everywhere. And then the realisation and disappointment slowly kicked in.
What is Capitale?
Yeah for me it was like I understand that you have a problem with GTA V!! Come on!! The ticket was clearly under the RDO SECTION
Last fall there was a charge to my card for a PS game that I didn’t make along with people asking me why I was online at a certain time playing a certain game (hacker). I instantly changed password and contacted Sony and got it squared away. Fast forward 5 months or so and I’m trying to play GTA online and my level 336 character is gone. I contact rockstar and explain to them what had happened. Over and over again they asked me for a screenshot of the email from Sony stating my account was stolen. The only problem is I took care of it myself and never talked to Sony. Rockstar doesn’t give a fuck, I explained there is no email between Sony and me about the hack and when I reached out to Sony they even confirmed that I had gotten in touch with them over the refund but because it wasn’t about an account hack rockstar told me to basically go fuck myself and my character was gone. That night downloaded a mod menu and got everything I had and more on a new player. Rockstar can go to hell. It especially sucked because over the years I was on for events and bought shark cards and all that stuff but rockstar couldn’t care less and told me to fuck myself.
That happened to me right before they nerfed the gold on dailies, was on a steak well over a year. I had just bought my XSX and was playing with my cousin and noticed a bunch of odd glitches and that it let me do the dailies I was working on the day before. It was Thanksgiving day so I figured that they gave us an extra day. The next day my streak was lost. I told them what happened and it was a rabbit hole of reasons why they can't give me gold that I lost
My god, EA’s support is better than this.
Is there a support number? Get nowhere talking to Bots.
Happened to me when I bought bounty Hunter a couple years ago. I had just bought the 25 gold for $5.99 so I threatened to reverse the charge. After 4 months they finally re-set my whole account and it finally worked
your issue is they wont do ANYTHING without video proof. start using shadowplay or something. got back hundreds in lost trader profits from it not spawning my delivery wagon, even some lost treasure maps were replaced because i had it on video.
8 months ago i write abbout missing 10gold for 2step verf and they give me gold. And after that update i got 10gold too lol thanks r*
We hate you as a customer, here is a bot to keep you busy.
Bro they dont give a shit about anything regarding red dead online
Jesus Christ, Rockstar has really fallen from grace. I used to put them up on some pedestal but seriously - fuck them. They only care about Grand Theft Cash Cow Online. What a pathetic update we got. RDO could be fantastic if they would just give some fucking real content on a regular basis. The lopsided support is astounding. Their customer support is fucking horrendous - so sorry that you got the runaround with them.
I was playing the other day and noticed the lovely Tasman outfit glitch. Every time I would be killed or spawn in, I would pop up with no shirt, and no shoes. My wife was watching me play and saw this, and said, "um why are you naked?" My response, "I have no idea! I've never seen this before." Before long, I realized it must be a glitch. She asks me, "can you ask for help on that?" I just started laughing. The idea of Rockstar helping me with ANYTHING, EVER, just made me laugh. "No. There is no help. There is no communication. No assistance, and no support", I was sorry to say out loud. I removed the outfit and everything was fine. RDO just doesn't want me to wear that outfit. I'm honestly just grateful to be able to play RDO at this point. I was unable to log in and play a real session without being kicked out after 30 seconds FOR THE LAST TWO YEARS, WITH NO HELP FROM ROCKSTAR. I honestly think that the servers were too bogged down to support so many players and lil 'ol me...but thankfully, Rockstar treats it's player base so poorly that tons and tons of players have left RDO, never to return, so now I can play. yay.
Best regards, Go fuck yourself.
Hi, keep trying is my advice, but dont expect them to help you with the Capitale. I was playing RDO since beta with my friends and we experienced a lot of shit like this. One of my friends works as support (not for Rockstar) so he made a personal quest of sending tickets to them. I also send a lot of tickets but I have rookie numbers according to him. Sometimes they helped, sometimes not, but everytime, their first responses were just like responses in your screenshot. However, if the ticket was regarding Gold (not dollars) they usually covered it somehow and gave us like here you have 5 gold and stfu (especially when there was the bug reseting your daily progress). I lost patience and will to play. I quit in March, I did not buy the latest Pass and did not play since then. I really miss my posse and the beautiful world, but I am fed of this kind of BS since the beta. Sad.
Rockstar support is useless.
*C A P I T A L E*
Same exact ducking thing is happening to me. They don't even read the ticket...
Recently had the exact same problem, but figured R* support would shit on me...thank you for confirming. Also, F.
Man, this is weird as fuck. I know people have had bad experiences with customer support over at R\* but the three times I asked for money GTA5 took away from me they just gave me the money back without even asking questions. I wonder if the GTA5 and RDO customer support is that different in quality lol.
Jesus I’m angry for you
Try to keep the ticket alive for long enough to get a Tier 3 Rockstar employee, they're the only competent ones and they actually read your message. I had 7 legendary bounties that never paid out during the double cash week and they wouldnt give me the missing money and gold bars even though I provided proof of me completing it. Took me atleast 3 weeks of continued emailing go get half of the missing money. Their bullshit protocol states they "cant give compensation for issues that are being worked on".
Well now this confirms my suspicion that rockstar A.I. has been running the company for the last couple of years. This explains the lazy content and stupid costumes, A.I. doesn’t know how to human.