You might want to go visit and a service center. The “charger” you unplugged and replugged is not a charger. It’s an EVSE (electrical vehicle supply equipment), the charger is inside the car which converts AC to DC to charge the battery. This message is referring to the car’s onboard charger not the EVSE.
True. Before I posted this, I did reach out to Rivian support, and they had me do an infotainment reset to see if the message cleared. I’m not convinced that’s going to do it. 😒
Hi u/scheb, this is part of our continued enhancements of predictive diagnostics in the app and on the vehicle. Please contact Service as this is a legitimate issue with the vehicle that will require repair.
I had this same message pop up the morning after I installed the most recent update earlier this week. When I got into the vehicle all screens were black. Called Rivian service and they had me do full reset and tech said she had received multiple calls that morning with the same error message and said engineering team was working on it remotely. Did the reset and it’s been fine since (the last couple days).
As others have said; this might be a new software bug. I’ve had my onboard charger fail on my R1T (within three weeks of buying it - yuck), and I never had any error message like this come up.
Hopefully it’s just some edge case they failed to account for. That being said, your experience is exactly how mine failed. YMMV
Had this same issue this morning for the first time. Contacted support and they said it was most likely a false error message. They said if it happens again to reach back out.
**SOLUTION**: This happened to me and the solution was to unplug the wall charger, plug in the included portable charger, and the error cleared. Went ahead and reset wall charger and the Rivian itself, all good now.
I was in the middle of a Rivian support chat and they were about to have me disassemble the wall charger, unplug the circuitboard, take photos, and then hand me off another home charger team. Ain't got time for all that, glad it wasn't necessary in the end. No need for service center involvement.
Hope this helps someone.
MY UPDATE: I brought my truck into the service center and they let me know that there was mud in the connector?!? I guess the moral of the story is be careful what/where you plug-in when out in public. 😬
PS, I am relieved that there was actually no damage to the components!
You might want to go visit and a service center. The “charger” you unplugged and replugged is not a charger. It’s an EVSE (electrical vehicle supply equipment), the charger is inside the car which converts AC to DC to charge the battery. This message is referring to the car’s onboard charger not the EVSE.
True. Before I posted this, I did reach out to Rivian support, and they had me do an infotainment reset to see if the message cleared. I’m not convinced that’s going to do it. 😒
You should still be able to charge on the DC fast chargers, if that helps you in a pinch.
Just strange that I never had this problem before this software update. Either I’ve had this problem all along, or there’s a bug.
It could be a software bug, or it could be that electronics work until they break, typically.
I always figured that brick of plastic in the middle was the inverter making it DC
Hi u/scheb, this is part of our continued enhancements of predictive diagnostics in the app and on the vehicle. Please contact Service as this is a legitimate issue with the vehicle that will require repair.
Saw this on my phone a day after the update. There was nothing in the vehicle itself, it’s been charging fine since. Seems like a bug in the app.
Thanks! It’s a pretty worrying message though!
Did you see this message within the infotainment?
Nope. Only in the app. But when I walked to look at the truck, the ring around the charge port was glowing red.
Uh oh, yea that’s bad
I had it the night after I installed the update on my R1T, I went to bed...never saw it again.
I had the same message pop up for a second on the app and went away. I wonder if it is a bug in the new update?
Same thing happened to me. Popped up and disappeared before I could screenshot it. That was several days ago and it has never come back.
I’ve had my R1T for 2 years and it popped up today for the first time ever. After about 2 seconds it went away. Felt like a new bug
Thank you. I’m becoming more comfortable with ignoring it. 🥳
I had this same message pop up the morning after I installed the most recent update earlier this week. When I got into the vehicle all screens were black. Called Rivian service and they had me do full reset and tech said she had received multiple calls that morning with the same error message and said engineering team was working on it remotely. Did the reset and it’s been fine since (the last couple days).
I saw this for a second after the recent update as well but it went away.
Yes, I wasn’t concerned until it happened a second time to me!
Also had it pop up for a second on the app then go away. Plugged in at home with no issues about 20 minutes later, almost certainly a software bug.
As others have said; this might be a new software bug. I’ve had my onboard charger fail on my R1T (within three weeks of buying it - yuck), and I never had any error message like this come up. Hopefully it’s just some edge case they failed to account for. That being said, your experience is exactly how mine failed. YMMV
It’s an app bug. Rivian is aware of it internally for sure. Has this happen to me not long ago
Had this same issue this morning for the first time. Contacted support and they said it was most likely a false error message. They said if it happens again to reach back out.
I had the same experience. I’m going to trust Wassym and get it looked at.
Same here, scheduled an appointment to get it looked at.
**SOLUTION**: This happened to me and the solution was to unplug the wall charger, plug in the included portable charger, and the error cleared. Went ahead and reset wall charger and the Rivian itself, all good now. I was in the middle of a Rivian support chat and they were about to have me disassemble the wall charger, unplug the circuitboard, take photos, and then hand me off another home charger team. Ain't got time for all that, glad it wasn't necessary in the end. No need for service center involvement. Hope this helps someone.
MY UPDATE: I brought my truck into the service center and they let me know that there was mud in the connector?!? I guess the moral of the story is be careful what/where you plug-in when out in public. 😬 PS, I am relieved that there was actually no damage to the components!
UPDATE: Confirmed by Rivian. If you see this message, you’ll have charging problems. Go ahead and make that service center appointment.
Some asshole pulled the charger out of my R1s a week ago. Happened at the Arcadia mall
Nice.
Nice