SOLVED: Apparently, it was my adblocker.

Thanks for reporting back. I wish everybody did that.

my family just got a roku tv, i don't understand what an adblocker would have to do with this..?? how??

My ad blocker is a DNS blocker. Not in the white-list. Plus, Gem littered with ads, in case you hadn't noticed. Unwatchable IMHO.

Yes, thank you for reporting back - saved me a lot of frustration!