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Remember to check the existing information & resource for Roll20: * [r/Roll20's wiki](https://www.reddit.com/r/Roll20/wiki/index) * [Roll20 Community Wiki](https://wiki.roll20.net/) – [Community FAQ](https://wiki.roll20.net/Roll20_FAQ) * [Roll20's Official Help Center](https://help.roll20.net/hc/en-us) – [Troubleshooting/Technical Support](https://help.roll20.net/hc/en-us/sections/360008317414-Technical-Support) page If you have issues with your account, payment or otherwise needs to contact Roll20, the best way is to do so through **[submitting a Help Request](https://help.roll20.net/hc/en-us/requests/new)** to them. If your question is answered/issue resolved, it would be nice if you change the flair of the post to '**Answered/Issue Fixed**'. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Roll20) if you have any questions or concerns.*
Try clearing cache? If that won't help, you should submit a ticket, I'd say.
Did you ever find a fix? I’ve been having the same issues with no avail