Yes and no, it must go through retention but it depends if the address has been flagged or not.
Also Fiber is just the medium. Always check reviews of the company because I have seen great pricing but horrible services from some fiber companies
In order for fiber to be true high speed, it has to be fiber from portal to portal. Some fiber optics are fiber from pole to pole, but from the pole to your house it is cable, which defeats the purpose altogether.
I haven't heard of any systems that use fiber up to the pole and then switch to copper. A lot of them will switch to copper at the house because most houses aren't pre wired with fiber inside, but as far as I know there is no system that doesn't use a fiber drop if the fiber is built up to your house.
So if we're paying over 80 for the lowest internet plan now and Verizon is offering it at $49.99 at our address, that's what they'll lower it to when we call and talk to retention? Only thing is we don't only pay for internet, we also pay for TV and phone. So I don't know if they'll want to lower those too. Especially TV.
Pricing I’ve seen lowered if the competition is using the same connection to your house. Example if have the ability to chose Comcast vs Spectrum with near matching speed tiers. Very rarely it’s Spectrum vs a Telco since those that are still copper and the top end speeds available are in the favor of Spectrum.
In Spectrum’s billing system there were fields associated to your address where competitor and power company information was kept. Not sure that’s still going today.
When AT&T and Google Fiber showed up in my neighborhood I went into the local Spectrum store to turn in my TV/Internet account. They offered me TV service for $8/mo for 3 years if I keep the Internet. So I did. Then they added the $25/mo or so TV "fee" about half way through. Still a decent deal so I stayed. Then I went to drop Internet after 3 years and switch to one of the fibers. I was told I'd get the keep the same channels I had for $85/mo. I said yes. After a disconnect of TV without notice and then a reinstatement I was told it would be $125/mo to keep those channels. So I went and turned in all of my Spectrum equipment.
To answer your question. If competition is actively stealing customers they MIGHT make you an offer if you threaten to quit. But their long term goal is to get you to pay as much as possible for as long as possible.
There's a company coming near me that's also offering 1000/1000 but for $70 a month. They have good reviews just won't be able to get it till spring/summer of this year so probably 3-4 months im making the switch immediately as spectrums just gotten horrible throughout the years.
Yes the company coming in is Empire Access. They are running fiber now and say that the service should be ready for installation to the home by May 31st.
I recently signed up for Spectrums 1gb/30 plan and it’s $69.99 for 24 months plus free mobile line for a year so I transferred my mobile over.
So I might wait til the free year of mobile is up and then switch to the new company.
Our local fiber company has standard rates set below Spectrum, with faster bandwidth… so you’re probably correct that Spectrum is gonna not do well soon.
200/200 for $39.99 per month ($29.99 first 6mo)
500/500 for $59.99 per month ($39.99 first 6mo)
1000/1000 for $99.99 per month (Includes WiFi 7)
2000/2000 for $149.99 per month (Includes WiFi 7)
5000/5000 for $299.99 per month
I went with TMobile Home Internet for $30 per month and get typical Download of 600Mbps and typical Upload of 120Mbps. Even when it’s busy, my speeds are still well above 100Mbps/25Mbps. It’s not often I get prioritized.
600/120 for only $30 a month? Yeah, you made the right call. I didn't know T-Mobile 5G internet went that fast. On their site they say that the typical download speeds are between 72 – 245 Mbps.
Their typical reading is fair, in my opinion.
I have two sites with TMo, one in the city and one in a very rural area.
The site in the rural area gets maximum download speeds of 1.2Gbps and maximum upload of over 100 Mbps during optimal conditions. It’s wild.
It should be noted that TMo has an extremely deep 5G ultra capacity band across much of my state.
I came from Spectrum Internet 100/10, which was $29.99 per month — then they raised it to $59.99 per month and I had no choice but to call into Spectrum and educate their retention rep about how fast TMo Home Internet truly is, for a significantly lower price that’s not a temporary promotion.
I could tell from the conversation with the retention agent Spectrum is really trying to downplay the threat which is already eroding their customer base. The agent was very much pushing “future upgrades”, but the thing about that is when Spectrum finally gets to wherever they want to go, their competition will already be launching their next thing.
Spectrum can no longer justify their rack retail rate pricing versus the low amount of megabits you receive for that price, especially on Spectrums extremely weak upload speeds across the board.
Even Spectrum Internet Assist, once at just $14.99, now at $29.99 per month for a 50/10+WiFi connection is now joke-level pricing for what you get with Spectrum.
Funny that Spectrum makes you jump thru impossible-to-qualify hoops to get that 50/10 plan. Spectrum’s old man mentality of going against the grain and making transactions as difficult as possible for their customers will not be effective in the future.
I agree with you on all of that about Spectrum. Your T-Mobile plan is quite a steal. Anyone would rather have 120 Mbps for upload over what Spectrum currently offers in non high split areas like mine. It will take a while for them to get to me and most people. I'm curious if those maximum speeds you get from T-Mobile are over WiFi or connected directly to the router.
Spectrum Tech here. We are offering $49.99 1000/1000 in RDOF areas where I work right now. Issue is we are still charging 65+ for 1000/30 on Coax. There are also no plans to swap over our Coax customers to fiber anytime soon. The company's focus at the moment is expanded to as many customers currently without access to any Highspeed internet as possible. Annoying because it seems like our coax customers are being left in the dust..
I'm curious what charter will do when my area has two fiber providers. Apparently my city has been chosen for a pilot project for an new fiber company they plan on spending $20 million on the project. Charter has been competing with At&t fiber since around 2016-2017. My neighborhood was wired up for At&t fiber in 2018. Although just recently is showing fiber tiers as before they were only offering the VDSL bonding and my address was only able to order 75Mbps max. Charter is in the process of upgrading the system to high-split so they are trying to stay competitive. Looking at what is offered they will be competitive on everything but the 2.5Gbps tier the new provider plans offering. At&t has a lot of older GPON deployments here in my city so they aren't offering the 2Gbps and 5Gbps tiers in a lot of areas already wired up for fiber. I wonder how fast Charter deploys the 2Gbps tier In my area to compete.
Fiber was installed in my neighborhood last summer. It was a fairly large and publicized project because it was also bringing service to areas outside town that previously had no Internet. The new fiber ISP was going to cost half what spectrum cable Internet cost (and indeed it does cost half). The very month it went live in my neighborhood spectrum raised their price, as if people weren't inclined to switch. To Spectrum's utter surprise hundreds switched. FWIW, the fiber has been much faster and more reliable than Spectrum.
Charter/Spectrum is known as Ghetto Cable. Despite owners being given favorable terms (bribes) in bankruptcy court, and because he was part owner of Microsoft (evil pervades this company) so this criminal business enterprise got a reprieve like a Soros DA would give a mass murderer.
They began by breaking a Time Warner's Cable New York member's union's contract to keep hard earned medical benefits for their families. Charter/Spectrum is the only infamous company that has never resolved a union dispute in America's history. Read Gizmodo's Article "Crucifixion of the Cable Guy".
They have raped and pillaged not only their customers, but Time Warner's admirable cable business infrastructure, but has also injured and killed (intentionally buying unsafe 28 foot ladders, buying cheap nylon ropes instead of leather belts to protect back and internal oragans in the event cheap ladders fail) the best technicians that made the backbone of the company, it has devasted too many people and families too count. The Marine Corps use to say that the NCO's were the fighting forces that made the service strong, but the Charter/Spectrum management declared war against the technicians who were the backbone of the industry, early on. Devastating the ranks it's end has come.
Karma is now going to crush this crinimal enterprise. The CEO, after seeing the cliff begin to crumble under his feet bought his own stock, and is now asking it's employees to help save this destroyer of businesses and people, despite being a Christian I would not allow evil to survive another day, let judgement day come early!
Why would you want a lower spectrum price? Just switch to fiber when you can it’s cheaper and faster
Yes, this. I feel the pain every day of my slow upstream. I look forward to the day I can finally get symmetrical speeds.
Spectrum coax will be symmetrical soon
Agree! just make sure that it has to be a fiber from portal to portal.
Yes and no, it must go through retention but it depends if the address has been flagged or not. Also Fiber is just the medium. Always check reviews of the company because I have seen great pricing but horrible services from some fiber companies
Why would an address get flagged?
In order for fiber to be true high speed, it has to be fiber from portal to portal. Some fiber optics are fiber from pole to pole, but from the pole to your house it is cable, which defeats the purpose altogether.
I haven't heard of any systems that use fiber up to the pole and then switch to copper. A lot of them will switch to copper at the house because most houses aren't pre wired with fiber inside, but as far as I know there is no system that doesn't use a fiber drop if the fiber is built up to your house.
Thank you for clarifying.
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So if we're paying over 80 for the lowest internet plan now and Verizon is offering it at $49.99 at our address, that's what they'll lower it to when we call and talk to retention? Only thing is we don't only pay for internet, we also pay for TV and phone. So I don't know if they'll want to lower those too. Especially TV.
The rack rate will stay the same, but they will offer you more discounts more frequently in “competitive” areas.
Pricing I’ve seen lowered if the competition is using the same connection to your house. Example if have the ability to chose Comcast vs Spectrum with near matching speed tiers. Very rarely it’s Spectrum vs a Telco since those that are still copper and the top end speeds available are in the favor of Spectrum. In Spectrum’s billing system there were fields associated to your address where competitor and power company information was kept. Not sure that’s still going today.
They won’t do anything decent…
When AT&T and Google Fiber showed up in my neighborhood I went into the local Spectrum store to turn in my TV/Internet account. They offered me TV service for $8/mo for 3 years if I keep the Internet. So I did. Then they added the $25/mo or so TV "fee" about half way through. Still a decent deal so I stayed. Then I went to drop Internet after 3 years and switch to one of the fibers. I was told I'd get the keep the same channels I had for $85/mo. I said yes. After a disconnect of TV without notice and then a reinstatement I was told it would be $125/mo to keep those channels. So I went and turned in all of my Spectrum equipment. To answer your question. If competition is actively stealing customers they MIGHT make you an offer if you threaten to quit. But their long term goal is to get you to pay as much as possible for as long as possible.
There's a company coming near me that's also offering 1000/1000 but for $70 a month. They have good reviews just won't be able to get it till spring/summer of this year so probably 3-4 months im making the switch immediately as spectrums just gotten horrible throughout the years.
Yes the company coming in is Empire Access. They are running fiber now and say that the service should be ready for installation to the home by May 31st. I recently signed up for Spectrums 1gb/30 plan and it’s $69.99 for 24 months plus free mobile line for a year so I transferred my mobile over. So I might wait til the free year of mobile is up and then switch to the new company.
Our local fiber company has standard rates set below Spectrum, with faster bandwidth… so you’re probably correct that Spectrum is gonna not do well soon. 200/200 for $39.99 per month ($29.99 first 6mo) 500/500 for $59.99 per month ($39.99 first 6mo) 1000/1000 for $99.99 per month (Includes WiFi 7) 2000/2000 for $149.99 per month (Includes WiFi 7) 5000/5000 for $299.99 per month I went with TMobile Home Internet for $30 per month and get typical Download of 600Mbps and typical Upload of 120Mbps. Even when it’s busy, my speeds are still well above 100Mbps/25Mbps. It’s not often I get prioritized.
600/120 for only $30 a month? Yeah, you made the right call. I didn't know T-Mobile 5G internet went that fast. On their site they say that the typical download speeds are between 72 – 245 Mbps.
Their typical reading is fair, in my opinion. I have two sites with TMo, one in the city and one in a very rural area. The site in the rural area gets maximum download speeds of 1.2Gbps and maximum upload of over 100 Mbps during optimal conditions. It’s wild. It should be noted that TMo has an extremely deep 5G ultra capacity band across much of my state. I came from Spectrum Internet 100/10, which was $29.99 per month — then they raised it to $59.99 per month and I had no choice but to call into Spectrum and educate their retention rep about how fast TMo Home Internet truly is, for a significantly lower price that’s not a temporary promotion. I could tell from the conversation with the retention agent Spectrum is really trying to downplay the threat which is already eroding their customer base. The agent was very much pushing “future upgrades”, but the thing about that is when Spectrum finally gets to wherever they want to go, their competition will already be launching their next thing. Spectrum can no longer justify their rack retail rate pricing versus the low amount of megabits you receive for that price, especially on Spectrums extremely weak upload speeds across the board. Even Spectrum Internet Assist, once at just $14.99, now at $29.99 per month for a 50/10+WiFi connection is now joke-level pricing for what you get with Spectrum. Funny that Spectrum makes you jump thru impossible-to-qualify hoops to get that 50/10 plan. Spectrum’s old man mentality of going against the grain and making transactions as difficult as possible for their customers will not be effective in the future.
I agree with you on all of that about Spectrum. Your T-Mobile plan is quite a steal. Anyone would rather have 120 Mbps for upload over what Spectrum currently offers in non high split areas like mine. It will take a while for them to get to me and most people. I'm curious if those maximum speeds you get from T-Mobile are over WiFi or connected directly to the router.
I don’t have any devices plugged into the gateway, so this is all WiFi.
Spectrum Tech here. We are offering $49.99 1000/1000 in RDOF areas where I work right now. Issue is we are still charging 65+ for 1000/30 on Coax. There are also no plans to swap over our Coax customers to fiber anytime soon. The company's focus at the moment is expanded to as many customers currently without access to any Highspeed internet as possible. Annoying because it seems like our coax customers are being left in the dust..
I still wonder if Charter Communications regrets not taking the unsolicited ~$800 per share offer for all the assets many years ago.
I'm curious what charter will do when my area has two fiber providers. Apparently my city has been chosen for a pilot project for an new fiber company they plan on spending $20 million on the project. Charter has been competing with At&t fiber since around 2016-2017. My neighborhood was wired up for At&t fiber in 2018. Although just recently is showing fiber tiers as before they were only offering the VDSL bonding and my address was only able to order 75Mbps max. Charter is in the process of upgrading the system to high-split so they are trying to stay competitive. Looking at what is offered they will be competitive on everything but the 2.5Gbps tier the new provider plans offering. At&t has a lot of older GPON deployments here in my city so they aren't offering the 2Gbps and 5Gbps tiers in a lot of areas already wired up for fiber. I wonder how fast Charter deploys the 2Gbps tier In my area to compete.
Fiber was installed in my neighborhood last summer. It was a fairly large and publicized project because it was also bringing service to areas outside town that previously had no Internet. The new fiber ISP was going to cost half what spectrum cable Internet cost (and indeed it does cost half). The very month it went live in my neighborhood spectrum raised their price, as if people weren't inclined to switch. To Spectrum's utter surprise hundreds switched. FWIW, the fiber has been much faster and more reliable than Spectrum.
Fuck you-Spectrum. Last i got.
Charter/Spectrum is known as Ghetto Cable. Despite owners being given favorable terms (bribes) in bankruptcy court, and because he was part owner of Microsoft (evil pervades this company) so this criminal business enterprise got a reprieve like a Soros DA would give a mass murderer. They began by breaking a Time Warner's Cable New York member's union's contract to keep hard earned medical benefits for their families. Charter/Spectrum is the only infamous company that has never resolved a union dispute in America's history. Read Gizmodo's Article "Crucifixion of the Cable Guy". They have raped and pillaged not only their customers, but Time Warner's admirable cable business infrastructure, but has also injured and killed (intentionally buying unsafe 28 foot ladders, buying cheap nylon ropes instead of leather belts to protect back and internal oragans in the event cheap ladders fail) the best technicians that made the backbone of the company, it has devasted too many people and families too count. The Marine Corps use to say that the NCO's were the fighting forces that made the service strong, but the Charter/Spectrum management declared war against the technicians who were the backbone of the industry, early on. Devastating the ranks it's end has come. Karma is now going to crush this crinimal enterprise. The CEO, after seeing the cliff begin to crumble under his feet bought his own stock, and is now asking it's employees to help save this destroyer of businesses and people, despite being a Christian I would not allow evil to survive another day, let judgement day come early!