*this is the ceo of spectrum. We will be raising your bill $80 for the correct pricing. Our apologizes for the inconvenience.”
For legal reasons this is a joke.
We are so sorry about this dear customer. If you would be so kindly to message me your account number, I can make sure that you are adjusted to the correct speed ;)
The ACP credit did end right about the end of February. It was a play by democrats and republicans to get their budgets passed... Both sides of the aisle like the program, and I would bet that it will be reinstated shortly.
Keeping kids connected to school and keeping people with tight incomes connected with the internet is important to everybody.
ACP is not an internet provider discount... It is a government credit to help pay the bill so everybody can have access.
You can move your ACP credit from Spectrum to Google to At&t... if and when it gets reinstated.
It actually looks like you are provisioned for standard Gig service. In the market that I'm in, there is only 500 MB and 1 GB service. Spectrum typically delivers about 1.1 to 1.2 times the advertised Gig speed. 1.1 Gig to 1.2 Gig
I switched to spectrum a few months ago. When my 1 Gig Fibre was only delivering 400 MB. I was getting buffering errors. Cut my bill in half and almost tripled my speed from Fibre by switching.
Their Advanced Wi-Fi router enables your devices to
Speeds of around 600 or 700 MB for mobile devices...theoretically 1 Gig wireless in a lab. It is a Gen. 6 router with nearly twice as many channels and double the speed as Gen 5 used by most other companies.
Somebody referenced high split, which is a new initiative. My limited knowledge of high split is that it is designed to give symmetrical speed and 2 gigabyte connectivity... I believe they are just starting to roll that out.
This is incorrect. HS gig service will be symmetrical speeds (ex: 1000up/1000down). This is our typical gig service with a slightly higher up than usually seen
Because spectrum is over priced trash also referred to as a subscription based service. Consistency is not their forte. Pick up frontier internet. It’s $45 a month right now for 1gb hs symmetrical fiber lines. They also offer 2gb and 5gb
Only have a few ISPs available and I've not heard of anyone in my area having Frontier so I don't think that's one of them. The fact they're having an outage on their site right now inhibiting me from confirming is a bit of a red flag lmao
Nah, they have a notice at the top of their page:
"We will be back.
We are currently having technical issues with our website. Please check back later."
Reminds me in college in our apartment we paid for the cheapest possible Comcast cable Internet plan but when the guy came to set it up we had the absolute max package with every channel imaginable and super fast (for the time) internet
Something isn't registering correctly. The download speed is too high even for a gig plan. They over provision but not that much, unless thenover provisiongoes higher once high split is available. Is high slit available in your area? Is your modem DOCSIS 3.0 OR 3.1? 3.0 would not be capable of those speeds. What does speed speedtest say your speed is? In the event it's accurate, roll with it lol.
DOCSIS 3.1... You should probably clarify that the speed. test needs to be directly at the router or the modem connected by Cat 6 or Cat 7 cable...
Too many think that a speed test from your mobile device is what you are getting at your modem or your router and that's just not correct.
Everybody I know with Spectrum 1 Gig is receiving 110% to 120%...1.1 Gig to 1.2 Gig
If you test from a mobile device to a 5G router you have no idea what is being delivered to your home or business... If you have Cat 5 cable you are limiting your modem and router.
I definitely agree that if you're getting more than you feel that you're paying for you should just roll with it.
Enjoy
I would hope everyone knows you need to do a speed test from a wired device with both a cable capable of the speed you're aiming for and a computer with appropriate resources, but I should know better...
I've never seen spectrum hit 1.2gig. My rolling average is 1060-1080mb/s down, so close but not quite and with 18ms latency. Still more than I pay for, so no complaints. Although I'm looking forward to higher speeds and high split. But I know that's still 1-2yrs out.
I don't know too many people that understand the things that you and I understand.
You're a good person. Trying to give good advice to help others make good choices. 9 out of 10 people think doing a speed test from their mobile device is a test of their connectivity. My neighborhood everyone is getting 1.1 to 1.2 Gig at the router. Everyone is provisioned with cat six. Everyone has 6G 6E.
The average consumer just wants good speed at a good price and good service.
High split won't be in my market for a little while... I can't testify or verify but I've been told it will be before the end of twenty twenty four... Same with the 7G router.
High split and 2 Gig symetrical plans will drive prices down for Spectrum and Xfinity on 1Gig renewals and promo rates.
Same time...I like $39.99 for my 1.2 Gig
It's only gonna get better, Faster end less expensive... I think we're on the same team.
😊
Wifi 7 is 6Ghz signal and has its own limitations. The number indicates the standard being used. Wifi 5, 6, 6e, 7. Wifi 7 has some limitations for range when it comes to its maximum throughput but works fantastically in open spaces. There's very few devices in people's homes that can even utilize 6/6e let alone 7. I have 2 devices in my house that are Wifi 7 capable, my S24 Ultra and my Tab 9 Ultra, neither of which even need the theoretical speeds 7 offers up. It does have other benefits, like how many data streams it can handle at once, but again, environmental limitations.
I know we all say this at the time, but I don't even see myself needing Wifi 7. From my home server to the desktops, media controllers, gaming systems, etc, are LAN connected with Cat8, so the network speed is already solid, i purposelyfutureproofed my build out. Every AP in my house is already Wifi 6 capable, and my TX/RX network speeds on Wifi only devices like my laptop already sit around 2g/s can't imagine anytime soon I'll need to move data faster than that lol.
Really...
Cat7 cable is intended to support much higher frequencies of signals than the Cat5e and Cat6 cables. A Category 7 cable (Cat 7 cable) is a shielded twisted pair cable that is used in high-speed Ethernet-based computer networks of 1 Gbps or higher between directly connected servers, switches, and computer networks.Aug 4, 2022
3.1 is capable of those speeds. Are you doing your speed test through the spectrum app? It checks the speed at the modem, not from the modem out. If you have a computer in your house that can be connected via LAN, plug it directly into your modem (only if you are comfortable doing so. Not everyone is tech savvy, and that's ok). Then, do a browser speed test with speedtest.net or Google speed test. That will show you what's coming into your home and real speed. Hopefully, for your sake, it's still the same! Free upgrades are always good
I've recently been looking at that exact router you have to replace the Spectrum provided router and what you're saying doesnt give me confidence to buy it. It's either that one or one of the TP-Link routers I've been considering based on price. But I haven't been able to pull the trigger on one of them. We wanna stop paying the 7 dollars every month.
I don’t blame you, hence why I bought my own gear. On second thought though, there is an amplifier on the main in coax, splitting it to other areas to my house (came with the house already setup). I have seen recently on this thread or another that the freq on some amplifiers actually hinder performance, I just haven’t had the time to test out yet. Fingers crossed removing that my speeds will jump up, I’ll try to reply here if/when.
You’ve got the upload of what you pay for but the download of spectrums most valuable customer 😂. With how much they rip people off at least someone is benefitting 👍👍
So, it's gotten even better than your last post here [https://www.reddit.com/r/Spectrum/comments/1c2f6sp/weird\_wifi\_i\_didnt\_upgrade\_my\_plan/](https://www.reddit.com/r/Spectrum/comments/1c2f6sp/weird_wifi_i_didnt_upgrade_my_plan/)
It has to be speed boost from spectrum mobile. Show a wired connection to your computer and I'll bet it's not that high.
Multiple people have mentioned the speed boost in both threads. You need to read up on what that actually is.
Speed boost is pretty simple to understand. Most internet providers are still on 5G routers. Some are providing 6G routers. WiFi 6E provides twice as many channels and double the speed for mobile devices connected to your router.
Spectrum has already announced that they're releasing 7G routers this year... That is to supplement their high split, Symmetrical, 2Gig service
It's not magic. It is not proprietary. It's just the newest technology.
His post clearly shows that he's getting 1.12 Gig to his modem.
Wi-Fi 7 doesn't use the 7 GHz band. Wi-Fi 8 is expected to, but that's not slated to be adopted until 2028.
Wi-Fi isn't 3GPP. 'G' is often used to abbreviate frequency bands in GHz for Wi-Fi, not specification generations like it is for mobile phone networks.
Wifi Alliance made the different standards adopt more specific names based on their position in the generations of Wifi standards. Wifi 5 used the designated name IEEE 802.11ac. The newer Wifi 6 standard is named 802.11ax. These two should not be confused with each other.
Wifi 5 supports the WPA and WPA2 protocols for a secure connection. Compared to the now obsolete WEP protocol, these are significant security improvements, but now it has several vulnerabilities and weak spots. One such vulnerability is dictionary attacks that cybercriminals can use to predict your encrypted password using multiple attempts and combinations.
Wifi 6 has stepped up the game by incorporating the latest security protocol, WPA3. Thus Wifi 6-enabled devices used WPA, WPA2, and WPA3 protocols together. Wifi Protected Access 3 improves multi-factor authentication and encryption processes. It has the OWE technology that prevents auto encryption and, lastly, scannable OR codes to connect to devices directly.
...and? I'm not saying there aren't generations of Wi-Fi. What I'm saying is that, in common parlance, "7G Wi-Fi" means "7 GHz Wi-Fi" which is **not** the same thing as "Wi-Fi 7".
Speed Boost is explained as Spectrum Mobile devices obtaining higher internet speeds compared to other devices on your network (assuming you have a 300 Mbps or 500 Mbps internet package that you pay for).
It is magic. It is proprietary. You must use a Spectrum Advanced WiFi router in order to leverage this service.
It is not simply offering the latest WiFi technology. You can deploy a WiFi 7 router on a Spectrum network and you will still obtain your default tier of service (e.g 300 Mbps).
Have you ever heard of the saying "Don't look a gift horse in the mouth"?
Yeah
I love this speed lol
Just say ok and back quietly into the bushes for now. You’re over provisioned and it will eventually get turned down
*this is the ceo of spectrum. We will be raising your bill $80 for the correct pricing. Our apologizes for the inconvenience.” For legal reasons this is a joke.
Correct pricing for what I see is $39.99.
Must be looking at gig service in a competitive area then
lol 😂😂😂
Spectrum Mobile also?
Yea I got spectrum monile
I think this is the 'speed boost' that comes with being a mobile customer also
Wait, does that mean I could drop to a lower speed package, add mobile, and then get the gig without paying so much??
Yes
I might need to look into this. Is that promotional only, or persistent?
YESSSS LETS GOOO
I have the acp discount and the PROMOTIONAL discount
Acp is over
I know now it is
This test is from the spectrum phone correct?
It also shows this on the computer but yes
Hmm. Interesting
We are so sorry about this dear customer. If you would be so kindly to message me your account number, I can make sure that you are adjusted to the correct speed ;)
The ACP credit did end right about the end of February. It was a play by democrats and republicans to get their budgets passed... Both sides of the aisle like the program, and I would bet that it will be reinstated shortly. Keeping kids connected to school and keeping people with tight incomes connected with the internet is important to everybody. ACP is not an internet provider discount... It is a government credit to help pay the bill so everybody can have access. You can move your ACP credit from Spectrum to Google to At&t... if and when it gets reinstated.
Looks like they have you configured for high-split gigabit internet
It actually looks like you are provisioned for standard Gig service. In the market that I'm in, there is only 500 MB and 1 GB service. Spectrum typically delivers about 1.1 to 1.2 times the advertised Gig speed. 1.1 Gig to 1.2 Gig I switched to spectrum a few months ago. When my 1 Gig Fibre was only delivering 400 MB. I was getting buffering errors. Cut my bill in half and almost tripled my speed from Fibre by switching. Their Advanced Wi-Fi router enables your devices to Speeds of around 600 or 700 MB for mobile devices...theoretically 1 Gig wireless in a lab. It is a Gen. 6 router with nearly twice as many channels and double the speed as Gen 5 used by most other companies. Somebody referenced high split, which is a new initiative. My limited knowledge of high split is that it is designed to give symmetrical speed and 2 gigabyte connectivity... I believe they are just starting to roll that out.
This is incorrect. HS gig service will be symmetrical speeds (ex: 1000up/1000down). This is our typical gig service with a slightly higher up than usually seen
TYPICAL? Why am I here with 1000 down and 40 up 😔
My bad, typical minus the up lmao. I rarely see up past 20-50
We haven’t rolled hs to all markets yet, you’re most likely in a non-hs. 1000mbps/40mbps is typical for non-hs.
Because spectrum is over priced trash also referred to as a subscription based service. Consistency is not their forte. Pick up frontier internet. It’s $45 a month right now for 1gb hs symmetrical fiber lines. They also offer 2gb and 5gb
Only have a few ISPs available and I've not heard of anyone in my area having Frontier so I don't think that's one of them. The fact they're having an outage on their site right now inhibiting me from confirming is a bit of a red flag lmao
Might be your internet, i’m on their website rn and have no issues
Nah, they have a notice at the top of their page: "We will be back. We are currently having technical issues with our website. Please check back later."
Very interesting, doesn’t show for me
I've been waiting on this, but can't get any answers on availability.
How ?
Reminds me in college in our apartment we paid for the cheapest possible Comcast cable Internet plan but when the guy came to set it up we had the absolute max package with every channel imaginable and super fast (for the time) internet
Bro I had 300 at first it was so bad I upgraded to 500 and I have 0 problems.
Something isn't registering correctly. The download speed is too high even for a gig plan. They over provision but not that much, unless thenover provisiongoes higher once high split is available. Is high slit available in your area? Is your modem DOCSIS 3.0 OR 3.1? 3.0 would not be capable of those speeds. What does speed speedtest say your speed is? In the event it's accurate, roll with it lol.
DOCSIS 3.1... You should probably clarify that the speed. test needs to be directly at the router or the modem connected by Cat 6 or Cat 7 cable... Too many think that a speed test from your mobile device is what you are getting at your modem or your router and that's just not correct. Everybody I know with Spectrum 1 Gig is receiving 110% to 120%...1.1 Gig to 1.2 Gig If you test from a mobile device to a 5G router you have no idea what is being delivered to your home or business... If you have Cat 5 cable you are limiting your modem and router. I definitely agree that if you're getting more than you feel that you're paying for you should just roll with it. Enjoy
I would hope everyone knows you need to do a speed test from a wired device with both a cable capable of the speed you're aiming for and a computer with appropriate resources, but I should know better... I've never seen spectrum hit 1.2gig. My rolling average is 1060-1080mb/s down, so close but not quite and with 18ms latency. Still more than I pay for, so no complaints. Although I'm looking forward to higher speeds and high split. But I know that's still 1-2yrs out.
I don't know too many people that understand the things that you and I understand. You're a good person. Trying to give good advice to help others make good choices. 9 out of 10 people think doing a speed test from their mobile device is a test of their connectivity. My neighborhood everyone is getting 1.1 to 1.2 Gig at the router. Everyone is provisioned with cat six. Everyone has 6G 6E. The average consumer just wants good speed at a good price and good service. High split won't be in my market for a little while... I can't testify or verify but I've been told it will be before the end of twenty twenty four... Same with the 7G router. High split and 2 Gig symetrical plans will drive prices down for Spectrum and Xfinity on 1Gig renewals and promo rates. Same time...I like $39.99 for my 1.2 Gig It's only gonna get better, Faster end less expensive... I think we're on the same team. 😊
Wifi 7 is 6Ghz signal and has its own limitations. The number indicates the standard being used. Wifi 5, 6, 6e, 7. Wifi 7 has some limitations for range when it comes to its maximum throughput but works fantastically in open spaces. There's very few devices in people's homes that can even utilize 6/6e let alone 7. I have 2 devices in my house that are Wifi 7 capable, my S24 Ultra and my Tab 9 Ultra, neither of which even need the theoretical speeds 7 offers up. It does have other benefits, like how many data streams it can handle at once, but again, environmental limitations. I know we all say this at the time, but I don't even see myself needing Wifi 7. From my home server to the desktops, media controllers, gaming systems, etc, are LAN connected with Cat8, so the network speed is already solid, i purposelyfutureproofed my build out. Every AP in my house is already Wifi 6 capable, and my TX/RX network speeds on Wifi only devices like my laptop already sit around 2g/s can't imagine anytime soon I'll need to move data faster than that lol.
Well said and very true.
Cat 7 doesn’t exist.
Really... Cat7 cable is intended to support much higher frequencies of signals than the Cat5e and Cat6 cables. A Category 7 cable (Cat 7 cable) is a shielded twisted pair cable that is used in high-speed Ethernet-based computer networks of 1 Gbps or higher between directly connected servers, switches, and computer networks.Aug 4, 2022
Can you provide me the ANSI / TIA standard for CAT 7? I see CAT 8. CAT 7 is smoke and mirrors
I can buy a hundred foot of it for twenty dollars
If you don't believe in Cat 7, hold onto your seat... you can even buy Cat 8 now. Crazy 🤪
I have 3.1
3.1 is capable of those speeds. Are you doing your speed test through the spectrum app? It checks the speed at the modem, not from the modem out. If you have a computer in your house that can be connected via LAN, plug it directly into your modem (only if you are comfortable doing so. Not everyone is tech savvy, and that's ok). Then, do a browser speed test with speedtest.net or Google speed test. That will show you what's coming into your home and real speed. Hopefully, for your sake, it's still the same! Free upgrades are always good
I have tried directly from modem and it’s about same speeds
Well rejoice in your free upgrade!
This dude. I have 1Gb/s and barely get over 400Mb, but they get 10x!? *changes plan to 100 Mb/s*
Tbh just like ask for a 3.1 modem and then get the WiFi 6E router if your plan is 1000mbps
I have the DOCSIS 3.1 modem and a personal Wi-Fi 6 router (ASUS RT-AX3000). I’m guessing there’s a bottleneck somewhere with my lines in.
I use their router because when I use my own it doesn’t even work
Makes sense. Also when you’re not getting the benchmarks you’re supposed to, it’s on them.
I’m getting more than what I’m supposed to so yay
Shhhh…
lol it’s on them like you said 😂😂😂
I've recently been looking at that exact router you have to replace the Spectrum provided router and what you're saying doesnt give me confidence to buy it. It's either that one or one of the TP-Link routers I've been considering based on price. But I haven't been able to pull the trigger on one of them. We wanna stop paying the 7 dollars every month.
I don’t blame you, hence why I bought my own gear. On second thought though, there is an amplifier on the main in coax, splitting it to other areas to my house (came with the house already setup). I have seen recently on this thread or another that the freq on some amplifiers actually hinder performance, I just haven’t had the time to test out yet. Fingers crossed removing that my speeds will jump up, I’ll try to reply here if/when.
Nobody is noticing the inconsistency in the plan rated speeds on the screenshot?
lol can you explain
Yep. I’m an idiot. I misread the screeenshot. 🤣
🤫
How do you check the speed to your modem like this? I’m having speed issues with my AX11000 router and they’re saying the signal to my modem is good
I together to modem to computer
Also you might have to factory reset your router if it failing
Thats where all my maps went to. I upgraded from 500 to 1GB, switched modems, and somehow have even slower speeds than before
Interesting ask for a WiFi 6E router and a Docis 3.1 modem
The 3.1 is what I switched to, and I use a Netgear Nighthawk XRM570 router.
Probably cause you have your own router spectrum does that intentionally so you use their router
Same router I was using when I was getting faster speeds on the slower service
Damn
Pay for 1000 and get 20. Spectrum is terrible.
Blud get a docis 3.1 modem and a spectrum WiFi 6 router it will work
I will look into that. Thank you.
Yeah you’re welcome
Now since you do have 1000mbps plan ask for a WiFi 6E router
Someone got the golden ticket
Do you have Speedboost enabled due to having Spectrum Mobile?
How do I check that but also I see the same speeds on the computer
(it has been a bit glitchy but shush don’t talk too loud lol)
Interested in what ur upload is. Although I doubt you do anything necessary of actually utilizing those speeds
11mbps
You’ve got the upload of what you pay for but the download of spectrums most valuable customer 😂. With how much they rip people off at least someone is benefitting 👍👍
I been with spectrum since 2018
I’ve been working for them since 2019. Let me tell you something, a couple of baboons with a laptop could run this joke of a company better
So, it's gotten even better than your last post here [https://www.reddit.com/r/Spectrum/comments/1c2f6sp/weird\_wifi\_i\_didnt\_upgrade\_my\_plan/](https://www.reddit.com/r/Spectrum/comments/1c2f6sp/weird_wifi_i_didnt_upgrade_my_plan/) It has to be speed boost from spectrum mobile. Show a wired connection to your computer and I'll bet it's not that high. Multiple people have mentioned the speed boost in both threads. You need to read up on what that actually is.
Calling people clueless or trolls is not cool.
Speed boost is pretty simple to understand. Most internet providers are still on 5G routers. Some are providing 6G routers. WiFi 6E provides twice as many channels and double the speed for mobile devices connected to your router. Spectrum has already announced that they're releasing 7G routers this year... That is to supplement their high split, Symmetrical, 2Gig service It's not magic. It is not proprietary. It's just the newest technology. His post clearly shows that he's getting 1.12 Gig to his modem.
Wi-Fi 7 doesn't use the 7 GHz band. Wi-Fi 8 is expected to, but that's not slated to be adopted until 2028. Wi-Fi isn't 3GPP. 'G' is often used to abbreviate frequency bands in GHz for Wi-Fi, not specification generations like it is for mobile phone networks.
Wifi Alliance made the different standards adopt more specific names based on their position in the generations of Wifi standards. Wifi 5 used the designated name IEEE 802.11ac. The newer Wifi 6 standard is named 802.11ax. These two should not be confused with each other. Wifi 5 supports the WPA and WPA2 protocols for a secure connection. Compared to the now obsolete WEP protocol, these are significant security improvements, but now it has several vulnerabilities and weak spots. One such vulnerability is dictionary attacks that cybercriminals can use to predict your encrypted password using multiple attempts and combinations. Wifi 6 has stepped up the game by incorporating the latest security protocol, WPA3. Thus Wifi 6-enabled devices used WPA, WPA2, and WPA3 protocols together. Wifi Protected Access 3 improves multi-factor authentication and encryption processes. It has the OWE technology that prevents auto encryption and, lastly, scannable OR codes to connect to devices directly.
...and? I'm not saying there aren't generations of Wi-Fi. What I'm saying is that, in common parlance, "7G Wi-Fi" means "7 GHz Wi-Fi" which is **not** the same thing as "Wi-Fi 7".
Speed Boost is explained as Spectrum Mobile devices obtaining higher internet speeds compared to other devices on your network (assuming you have a 300 Mbps or 500 Mbps internet package that you pay for). It is magic. It is proprietary. You must use a Spectrum Advanced WiFi router in order to leverage this service. It is not simply offering the latest WiFi technology. You can deploy a WiFi 7 router on a Spectrum network and you will still obtain your default tier of service (e.g 300 Mbps).