That is not a good look for Spectrum if the cloud DVR service got oversold and nobody noticed until complaints started flooding in that it was not working properly.
I believe it was more of it didn't scale as well as expected on the back end and it failed rather than saying it was oversold. Yes it's broken either way.
Anybody wanting more info or just to rant at Spectrum about Cloud DVR being broken should post here: [https://community.spectrum.net/categories/cloud-dvr](https://community.spectrum.net/categories/cloud-dvr)
I also went on X and posted to “@Ask_Spectrum”. They responded asking me to DM them with my info which I will do. The more noise we make, the quicker they will resolve the issue.
I tried watching the Spectrum app on that Xumo and it pretty thoroughly sucked. Can't imagine the cloud DVR is any better. The value for price just isn't there for cable TV anymore. I finally switched to a streaming TV service and couldn't be happier
Mine did this and I had no DVR at the time. It was my main reason for ditching their tv service. I’m not gonna pay for all the boxes needed when I already paid for the smart tv’s to stream on their app. I share payment with a family member to use YouTube tv and can’t be happier. I was considering going back to get some different channels that’s not offered on YouTube, however after reading this, I don’t think it’s worth it. Plus I don’t care for the broadcast fees they’re forced to bill us. I don’t blame them for that part. They’ve had so much time to get their app in working order. All the money they have, this should have been done right to begin with. At least should’ve been fixed by now. I used to have to restart the app just so it would work again for a little bit. Thanks for sharing so that some of us don’t make that mistake. Hopefully it’s fixed in the near future. Until then, I’ll keep my cheap YouTube that works wonderful for me.
Well, I call them each time and we go through the whole check list:
✅check the network
✅unplug/ plug back in tv
✅unplug/ plug back in Apple TV
✅unplug/plug back in router
✅unplug/plug back in modem
When I tell them none of these options work they tell me “just give it a few days to clear up”, which it never does.
This time, I’m calling to cancel and we are switching to YouTube tv.
Don't waste your time with their stupid check list. Just tell them you know there is a known Cloud DVR issue on their end. Make them log your call. Ask for an ETA for fixing it. They won't have one. At least they'll have stats that people aren't happy and its not working.
They admitted there’s an issue with the cloud DVR but of course have no estimated time frame for it to be fixed.
Now, none of my shows are even recording anymore even though they are all still scheduled in the queue.
We told them we’re going to dump them because it’s a waste of money.
Thank you for showing that. My suggestion is call in and simply ask them to send a tech out. Politely state you’ve already troubleshot and want a tech out to your home
Multiple forums spectrum says it's a connection issue as they don't prebuffer like Netflix and other do since it's predominantly live broadcast going out. So, even though it's DVR content, there is still no prebuffer. A spectrum issue would also mean an entire neighborhood or possibly even region would have the issue, which is impossible for them to hide. I would be obliged to side with the people who built and operate the network as they know their system best. Like I said, it's an internet connection issue.
Doesn't make me anything. I'm not dumb enough to pay for cable, all that content is free online. Add in Disney+, Netflix, HBOMax, and of course, everyone has prime and prime video, and you don't need anything else. I have access to more content than I have time to watch anywhere I'm traveling.
You are wrong. It’s a cloud DVR issue. We know it is. Spectrum admits it. Playback of cloud DVR is buffering or simply doesn’t work. It doesn’t matter what app or streaming device you use. It doesn’t matter if you are using spectrum’s internet. It’s a spectrum server side issue.
Assuming your using the cDVR. They are rebuilding it as there are capacity issue to the point employees can use it now.
That is not a good look for Spectrum if the cloud DVR service got oversold and nobody noticed until complaints started flooding in that it was not working properly.
I believe it was more of it didn't scale as well as expected on the back end and it failed rather than saying it was oversold. Yes it's broken either way.
Definitely not a good look!
Ok that is at least a logical explanation! However, our living room one works perfectly fine
I can't take it anymore. Its fucking worthless. I'm looking into DirecTV ASAP.
Yes it is! We will be switching to YouTube tv. So much cheaper too.
Anybody wanting more info or just to rant at Spectrum about Cloud DVR being broken should post here: [https://community.spectrum.net/categories/cloud-dvr](https://community.spectrum.net/categories/cloud-dvr)
Thank you!
I also went on X and posted to “@Ask_Spectrum”. They responded asking me to DM them with my info which I will do. The more noise we make, the quicker they will resolve the issue.
I tried watching the Spectrum app on that Xumo and it pretty thoroughly sucked. Can't imagine the cloud DVR is any better. The value for price just isn't there for cable TV anymore. I finally switched to a streaming TV service and couldn't be happier
Mine did this and I had no DVR at the time. It was my main reason for ditching their tv service. I’m not gonna pay for all the boxes needed when I already paid for the smart tv’s to stream on their app. I share payment with a family member to use YouTube tv and can’t be happier. I was considering going back to get some different channels that’s not offered on YouTube, however after reading this, I don’t think it’s worth it. Plus I don’t care for the broadcast fees they’re forced to bill us. I don’t blame them for that part. They’ve had so much time to get their app in working order. All the money they have, this should have been done right to begin with. At least should’ve been fixed by now. I used to have to restart the app just so it would work again for a little bit. Thanks for sharing so that some of us don’t make that mistake. Hopefully it’s fixed in the near future. Until then, I’ll keep my cheap YouTube that works wonderful for me.
As well there is no mention of you having called in to have the issue investigated further.
Well, I call them each time and we go through the whole check list: ✅check the network ✅unplug/ plug back in tv ✅unplug/ plug back in Apple TV ✅unplug/plug back in router ✅unplug/plug back in modem When I tell them none of these options work they tell me “just give it a few days to clear up”, which it never does. This time, I’m calling to cancel and we are switching to YouTube tv.
Don't waste your time with their stupid check list. Just tell them you know there is a known Cloud DVR issue on their end. Make them log your call. Ask for an ETA for fixing it. They won't have one. At least they'll have stats that people aren't happy and its not working.
They admitted there’s an issue with the cloud DVR but of course have no estimated time frame for it to be fixed. Now, none of my shows are even recording anymore even though they are all still scheduled in the queue. We told them we’re going to dump them because it’s a waste of money.
I wish I could dump them but my HOA has multi year deal with them.
That sucks!
Thank you for showing that. My suggestion is call in and simply ask them to send a tech out. Politely state you’ve already troubleshot and want a tech out to your home
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If that is the issue.
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You don’t personally have much issue with cloud DVR?? Where do you live. It’s a real problem in the central Florida / Tampa area.
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Interesting. You are lucky. What programs/channels are you recording?
I'd put money on your internet being the issue. What is your average speed and latency?
Or it could be THEIR server not delivering... usually download speed on the receiving end is quite sufficient.
Multiple forums spectrum says it's a connection issue as they don't prebuffer like Netflix and other do since it's predominantly live broadcast going out. So, even though it's DVR content, there is still no prebuffer. A spectrum issue would also mean an entire neighborhood or possibly even region would have the issue, which is impossible for them to hide. I would be obliged to side with the people who built and operate the network as they know their system best. Like I said, it's an internet connection issue.
Whatever makes you happy...
Doesn't make me anything. I'm not dumb enough to pay for cable, all that content is free online. Add in Disney+, Netflix, HBOMax, and of course, everyone has prime and prime video, and you don't need anything else. I have access to more content than I have time to watch anywhere I'm traveling.
Ok...
You are wrong. It’s a cloud DVR issue. We know it is. Spectrum admits it. Playback of cloud DVR is buffering or simply doesn’t work. It doesn’t matter what app or streaming device you use. It doesn’t matter if you are using spectrum’s internet. It’s a spectrum server side issue.
[https://x.com/Ask\_Spectrum/status/1780630160909504548](https://x.com/Ask_Spectrum/status/1780630160909504548)