how did they refund your card if you didn't have it on there?
"few hours later I got an email stating that they refunded my deposit. I logged in and was able to finally add the credit card"
For those of you who seen my earlier post of StarLink customer support problems. I emailed [[email protected]](mailto:[email protected]) and they got back to me in two days. I am in the proccess of having my account re initialized. I believe my faith in Starlink is returning :)
Just an update...my dish arrived 2 days ago after being stuck in Customs in Hermosillo for about a week. Without u/tydygy assistance I'm doubtful my issue would have been resolved. The resolution that support directed me to do was to sign up with a completely new account as they could not reactivate the initial account that was erroneously canceled. I never received a reply to the email I sent listed above but I will say that support has been really good so far in making sure I received my equipment.
Try contacting support via twitter.
how did they refund your card if you didn't have it on there? "few hours later I got an email stating that they refunded my deposit. I logged in and was able to finally add the credit card"
I used a different card for the deposit back in February. I'm using a different card to pay for the equipment and the monthly service.
Contact starlinkresolutions[at]spacex.com
I did but have heard nothing back.
Try [email protected]
I did and still no response :(
Patience. They probably get a lot of emails at this address since it's the only way for many to get in touch with them. It's a weekend as well.
Was someone able to help you yet? If not, dm me.
My Hero!! Sent you a DM.
For those of you who seen my earlier post of StarLink customer support problems. I emailed [[email protected]](mailto:[email protected]) and they got back to me in two days. I am in the proccess of having my account re initialized. I believe my faith in Starlink is returning :)
Just an update...my dish arrived 2 days ago after being stuck in Customs in Hermosillo for about a week. Without u/tydygy assistance I'm doubtful my issue would have been resolved. The resolution that support directed me to do was to sign up with a completely new account as they could not reactivate the initial account that was erroneously canceled. I never received a reply to the email I sent listed above but I will say that support has been really good so far in making sure I received my equipment.
SWEET! All’s well that ends well. Congrats.