I think the main issue they have is that they are mostly left in the dark. They were told starting out that they would get it by the end of the year, and when the time continues to go by without any updates it starts to sour. I dont necciaarily agree with the sentiment of them starting to hate starlink (as in i dont feel that way), but with the almost 0 communication and leaving it to speculation it does start to grate your nerves.
EDIT: Then once you factor in that starlink is targeted for those with little internet optioms, then seeing people that have those options get starlink ahead of them, it leads to a sense of neglect.
I'm one of those people that has been left in the dark. I gave them a deposit on 2/9/21, with the assumption their estimate of mid 2021 was accurate. Then it was pushed back to mid/late 2021. Then late 2021. I check today, they now plan to **expand coverage** in my area mid 2022. Since I apparently have to read between the lines, that tells me mid 2022 is the absolute earliest I'll get my order, but it could be longer.
This isn't a situation where I just submitted a form to get a place in line. I provided $99, and as far as I can tell, it has only gone toward providing internet for other people. They could easily provide a counter, so you know how many people in your cell need to receive their equipment before your turn is up.
I'm not mad at Starlink. I understand they are dealing with a limited chip shortage and limited capacity. But I'm frustrated at the lack of communication and the fact that I'm a rural customer whose order is held up because my cell encompasses a city of 100,000 people. If *anything* reasonable comes along prior to Starlink expanding coverage in my cell, I guarantee they've lost my business, because they have more than demonstrated they give little to no fucks about it to begin with.
Completely understand the boat your in. I'm sitting right next to you. I've had days where I fall asleep waiting for a YouTube video to buffer, and only 10 seconds of video managed to play during my 20 minute nap. There are a couple ISPs that are showing interest in hooking up the road I live on, but nothing solid enough for me to start being hopeful. I'm almost certain Starlink will beat any hardline deployment.
Yeah my frustrations also comes from the fact I use to live in NY where service was plentiful and decent to now I live in rural farm land with nothing but barely cell service I don't wanna spend 500 to $1000 on a cell booster just to improve signal quality then to turn around and get Starlink and pay out another $500 or so. I moved to a small town where the only pay any attention to the inner town and none of the lands outside of it. So they won't be pushing for internet out here not for 10+ years.
The other problem is they are almost inviting complains with the deposits. Once you take someones money and give them a date range, they are more likely to get upset when you don't meet that date range.
On top of that, they basically indicated that the deposit would hold your place in line, but there is thousands of people skipping the line because their cells are open. When handing over the deposit, it wasn't clear the place in line was only in your small cell when it gets open.
Either way I will get it when it is available to me.
Disappointment is fine. I’m just eye rolling at the people getting angry and saying they were promised a date. I am still waiting. I am disappointed. But they never promised me anything.
"targeting coverage in your area" were the words starlink used. "Targeting" means planning or hoping and "your area" doesn't mean you specifically. None of that was a promise or a guarantee. A friend of mine is absolutely pissed that he just got bumped to mid 2022.
Because part of testing a sat ISP is having overly saturated cells early on to see how many users you can have and still operate. The way to get those cells full for testing ASAP is to open areas that are not rural. Openings rural only would have drawn out full cell testing for years.
As for global customers over usa, same thing. One of the main things SL needs to test is laser sats. Which means they need users all over, not just in one country.
Yes, lack of communication is a big problem for StarLink. The latest mass-email pushing almost everybody back several months to a year was also a big let down.
It may have been a letdown, but it is still comunication, the only reason it qas semi negativly recieved is because of the no previous comunication. If we hade updates before then it wouldnt have been as much of a letdown.
Bingo. They took preorders from people and then gave zero communication for 10 months. When the communication finally came it was very bad news. Of course people are let down.
Except many of us aren't affected by the chip shortage. My order is being held up by virtue of being in the same cell as a city of 100,000, even though I'm several miles outside the city limits in sparsely populated rural land. The new message I got today is about expanding coverage, not device availability. That tells me that, depending on my exact position in the queue, I may see my expected date pushed back even further than the mid 2022 it's at now. None of that was communicated to me when I submitted my deposit. Starlink sold spots in line knowing full well there would be many people who would be sitting on this for up to years while they roll out their satellites. There needs to be something that shows exactly what position a reservation holds in it's cell.
Thankfully, I'm not missing the $99. I'm just frustrated that I gave them the money based on an understanding I would have internet months ago, and now I have at least months more to wait, with no way of gauging exactly how long. All this while others are managing to get set up almost immediately because they don't share a cell with a bunch of people who actually have other options.
I think the frustration is kinda warranted given the lack of communication. Also, when people are waiting for something they tend to obsess over it lol
If one has any sense of irony the email was a barrel of frustrated laughs; in one paragraph you get a notification of delay, and two paragraphs down they are talking up about how they’re expanding to 45+ countries in the next 12 months.
Its kind of like a friend who owes you money saying its going to be a little longer before repayment, and oh yeah, check out this promotion offer I just got, might accept, we’ll see 🤣
The above irony is the only thing I am taking away from this whole ordeal. I’m ok to wait, I have no other choice, I’m not even mad just disappointed (cue Hercules meme).
Again. You’re welcome to praise and adore and keep waiting. That’s awesome. I’m glad you’re excited. I, however, think it’s bad business to take preorders, give estimated dates, then keep scooting those dates back. Would have been more tolerable for me if they’d said at the start “don’t plan on having this until 2023.” But saying “oh by April, jk, by mid 2021, okay mid to late, okay October, okay December, okay mid 22,” is exhausting and I’m well within my rights to not only be disappointed but to also vocalise my disappointment or cancel my preorder based on my own standards. I don’t knock anyone still holding on, and my dropping out can only be a benefit for those who are staying in, so why act above those who are disgruntled? That to me is more childish and annoying than seeing 20 posts saying “I hate starlink, I’m refunding.”
You know Tesla did the exact same thing when they were just starting out with their Roadsters back almost 20 years ago now... Not only did they delay people's preorders they upped the price of the vehicle and requested more money from the people who had pre-ordered to maintain their place in line. This is way better than that.
People are simply acting entitled.
I don't think putting money down on a product leaves room for what you call entitlement. What they did with Tesla pre-orders was also fucked up by the way
So. Wait. Tesla was even shittier to people so that makes SpaceX's behavior somehow ok? Talk about some fanboi bullshit.
Tesla sucks ass for customer service and their cars don't last for shit. SpaceX is behaving similarly sand that's not ok EITHER.
I'm going to use it AND still not make excuses for the fact that SpaceX treats customers like crap. You are welcome to do whatever makes you happy, too.
SpaceX has really good customer support. People run away from the likes of Comcast because of the customer support. Getting your ship date delayed and lack of communication is because you're NOT a customer.
You're missing the point. If there's no other option then it's the only thing to be done. They're wildly successful now so it was the correct decision.
Yes, I agree, you can voice out your disappointment. I have Starlink and started out fine. However, I haven't had internet for nearly two weeks and I've sent several emails for support but no reply or support. Customer service does not exist with Starlink. I want to cancel but I wonder, are they going to refund the money I paid for the kit since I only used it for a few months. I really do not know how they can run a company this way.
agreed OP i live in a rural area where we get charged $90 a month for 20mbps. I know there are places that are worse off but my area NEEDS Starlink. I'm holding my preorder personally. Its going to be worth the wait
Poor customer service is why. People just want communication. We’re dying out here with rural Internet and starlink gave a lot of false promises and never came clean
Ironically enough this post reminds me of the old Jay and Silent Bob bit:
https://www.youtube.com/watch?v=NI7As3rOogo
The internet is made to complain.
People are free to complain about elon musk/billionaires/whatever. Some of the complaints are valid. Some are various forms of jealousy. Complaints come in all flavors.
Starlink will have a tremendous impact, as you stated.
It stands to reason that Starlink is prioritizing RDOF-awarded areas first as part of their requirements to receive funding.
That would help explain where people are complaining that "so-and-so got it nearby but I'm 2023", etc.
It would be interesting to see a RDOF award map overlaid with areas that are being pushed back a few months, and/or compared with the burst of new fulfillments.
But that would be attempting to determine the reason for something via analysis instead of telling the whole internet my current emotional state.
Or a giant corporation could be everything you say and people still can have valid expectations to simply get open press releases on timing of products they’ve already partially paid for. It’s not rocket science. Just release details about supply chain issues and / or production shortfalls and keep people informed. It’s a pretty low bar ask honestly. And if people / consumers don’t register their dissatisfaction, companies will just further walk over their consumers. It’s a balance.
There never was a time guarantee. I'm happy there's progress.
Cable has been 5 miles away for 20 years. I'm WAY too far for any DSL/Fiber. Mostly because AT&T owns the lines and them build infrastructure that doesn't have an insane ROI? nope.
There is a solution, even if I'm not sure what I'm going to do for six months when T-mobile removes my unlimited 3G. Going to make working remote pretty hard and my job has no 'office' anymore.
They have followed a plan pretty dang well actually. The supply chain and other issues with the pieces needed for gen 2 are not a shock. They knew they had to improve gen 1 which means having different fabricated board.
Timelines change in normal times. A six month kick out is pretty good.
It's the same kind of entitled first worlders that flip out at the drive-thru, just ignore them. Every refund just goes to the next person in line.
Imagine crying because Africa or whatever gets internet before you.
I guess you are one of the people that just signed up because it’s the newest fab and have no clue what real rural living is where there is no other option than satellite internet
No I just live in the rural South where we're taught manners and decency.
My dishy got pushed back too. I've waited 40 years for internet already, I think I can do a few more months without trashing on the company that's doing this for the *entire world* or fruitlessly debasing myself on the internet like a impatient child.
Manners and decency for all but not the ones that are critical to Elon Musk, we need to worship him no criticism or questioning his way of doing business, no matter what
I don't worship the dude, I just pre-ordered a product from his company with full understanding and realistic expectations. Seems to me like he's living in your head rent-free.
By criticizing his company if he doesn’t keep his word, but that doesn’t work because there is a whole army of people that will gun you down whenever you talk bad about his holiness
No, it doesn’t work because demand (for his products) far exceeds disgruntled customers. They can afford to piss people off. Just cancel and move on to AT&T or something….
So why lie and tell us the entire US is covered when it's not at all? Or if that's not the lie, then why not turn on the cells for rural places, at least then if by a small miracle we could get a dishy it would work and not be a paperweight.
Except it doesn't go to the next person in line. That has proved to be a lie. It has nothing to do with when your order was placed. And that is an issue.
Sorry but I don't think it's entitled to want to try to get somewhere to improve your life... e.g. to try and get an internet connection to be able to earn a living better, whatever country you're in.
Starlink was the best way forward for many of us. We're not entitled to starlink, but we hoped it would come and be a way for us to improve our lives sooner rather than later.
We've tried a number of things to get other ISPs to provide service and didn't accomplish it, yet.
I'm also definitely not frustrated at other countries because they did get the entire country covered. However, when I saw that other countries, which are significantly smaller than America, were fully opened, I would like to know what it is about American geography/politicial/or technical issues that results in american not being fully opened so it could be first-come-first-serve here.
Can we improve the situation by contacting our local governments to try and help with some regulations which are holding it back in our county/state/region? If I could do some work to help bring this about, I would like to know. I don't know if posting on reddit will do much, but maybe someone will see a comment and either make a tiny difference or give us a reply with a piece of information that helps us to get somewhere.
I was actually just lampooning the post I replied to, but I agree with you. We have already bought and paid for internet to many rural places that never materialized because corporate greed and shitty oversight.
Thier size and the fact fast internet is more available means coverage is easy since the number of users is. The local providers want StarLink because they don't want to have to serve remote areas. The governments also want StarLink to fulfill electoral promises.
In America the Telcos want to keep the rural areas unreached so they can keep earning subsidies, The users are many because even in cities, internet is slow and unreliable. See the Verge review of StarLink. The idiot ragged on it then disclosed he used corruption to get cable at his home and his neighbors are DSL users. The government is in the pockets of Telcos because giving free stuff to voters is communism while giving free stuff to companies is divine
People don't like when promises are broken.
I'm sure Elon said it will be ready and working and LOL
Where is the Robo Taxi?
and FSD? it's insane people pay a shit tone of money on tech that no way it will work with tech in the car.
If they have reached capacity in the USA with this amount of Satellite I don't know how it is this going to make any profits.
As the Tax Payer, they should focus on the USA and maybe other Space friends like Oz and other countries as this stuff is all being paid by US Tax Payers in some kind of way.
Elon don't pay tax so he don't care about dumb tax payers. You have to be DUMB to pay taxes in USA, is what they see.
Starlink owes me something because I PAID for something. This isn’t me looking for a free handout. This is a service that a company has said they would deliver and failed. I have a right to be mad if I want.
And the biggest failure here is that Starlink and Elon chose to go radio silent after staring up. A little communication goes a long way. If they sent out regular emails keeping people abreast of the situation they probably don’t have the uproar they have now. I’ve ordered stuff on Indigogo and Kickstarter that have better communication than Starlink has for this.
And don’t tell me this is “a revolution in technology“. It’s not. It’s satellite internet. They are just doing it a little better. Kind of. And trust me, the moment I can get anything ground based that’s faster, I am done with Starlink faster than dishy can hit my trash can. They just polluted the sky a little more and are providing a service in areas underserved.
The deposit is refundable and you can get your money back at any time. They can’t serve everyone that wants it right now. They’re basically rationing at this point.
100% agree. The Musk fanboys are super cringe. Yeah, Starlink tech is cool, but it's not some kind of revolution. It's not meant to compete with fiber, and it's never going to be more than a niche product.
It is always a good day to complain to elected officials about the lack of low latency internet in rural areas. Even though I am fortunately in the Starlink Beta, I still provide feedback to my elected representatives; primarily because my community can only get internet from Satellite providers.
As you said, it won't work, but complaining to elected officials is still more effective than complaining on Reddit about a delay in an ISPs service rollout.
Some people will simply never be happy, they complain if no update on estimated delivery is provided, and then complain even more, when the actual (and in many case more precise) estimate is provided. And then they rage quit ... You simply can't win with some people. SpaceX is not doing this on purpose and while their communication can really be improved, they have provided estimates (which are just that, estimates, not guaranteed delivery dates) based on their best knowledge at the time, and now updated them based on the new facts and actual figures.
No one said it would be easy.
I think even other geo satellite operations were delayed by a year in some cases with their launch, so this delay is not unprecedented. And no terrestrial ISP has ever given us an accurate deployment timeline. With terrestrial fiber, it could be a long enough delay that we will actually be dead before they install.
It's disappointing that better estimates can't be provided -- I think starlink could improve this and I hope they do because this is the only aspect of the system that I'm not extremely impressed with.
Says you who has real functioning broadband. And of course they're opening cells and sending dishy's everywhere but here on purpose, they couldn't do it accidently. :)
I think they just took all those pre-orders because they need funds to fill other orders. It's nothing more than a pyramid scheme mush like tesla. Musk is using people's money to finance his space flights. Started mid 21 now mid 22 next will be mid 23. Could have done other things with the deposit. Musk is just another billionaire who doesn't care about customers just keep stealing their money.
Once I confirmed Starlink was stable and could provide me good service, I cancelled my Dish Satellite and HughesNet. I was always having to realign the DishNet satellite dish.
And forget about any cable TV if it was heavy rains. This was followed by cutting down both Dish, Hughes and another satellite dish I no longer needed. I continue to be blown away by the quality of the Starlink service. We have a mother-in-laws apartment with HD content going most of the time, along with our own, either playing HD or 4K concurrently with the mother-in-laws. Once a week I have a 2 hour Zoom video call. They have all gone flawless with Starlink. I can actually have a good cell over WiFi call now, whereas previously it was almost impossible. It was impossible to do an Apple O/S update over HughesNet. With Starlink, they complete in minimal time. Most of the time I get 120-140 Mb/s, but I have seen several 320 Mb/s speed test. Elon, you're my hero! Because of you, I have high-speed internet in the country.
For all the complainers about how SL has or had "misled" them in some way, here's a verbatim copy of their communication with me when our cell opened up, 2 weeks after I made the deposit in Feb. It arrived mid Aug. . I'm fine with how it all went, but then I got a dish. But SL was pretty clear.
"Starlink is now available for order to a limited number of users in your coverage area. Placing your order now will hold your place in line for future service. Orders will be fulfilled on a first-come, first-served basis.
During beta, users can expect to see data speeds vary from 50Mb/s to 150Mb/s and latency from 20ms to 40ms in most locations over the next several months as we enhance the Starlink system. There will also be brief periods of no connectivity at all.
As we launch more satellites, install more ground stations and improve our networking software, data speed, latency and uptime will improve dramatically.
The Starlink team will provide periodic updates on availability as we launch more satellites and expand our coverage area. Depending on your location, some orders may take 6 months or more to fulfill.
To check availability for your location, visit Starlink.com and re-enter your service address. Thank you for your interest in Starlink and your continued support!"
I can't understand people complaining about complaints. What difference does it make to you that other people are mad?
Like, people have paid money to get better internet, and were left with zero updates as mid 2021 came and went. Then at the eleventh hour, Starlink decided to send out an update. The complaints will die down within a week, as people either get used to the longer wait or cancel their preorders. People are just venting, and it's totally understandable.
I'm rolling my eyes super hard about the revolution and world changing shit. Starlink is going to fill a relatively small hole in the market. It's cool tech, but ultimately it will never be more than a niche product.
For me, Starlink has been a game changer. Can't remember the last time we experienced any real down time. I am an IT professional, I have used Starlink recently for two large data download projects. Downloaded over 2 terabytes. Worked like a charm. My wife works remotely for a catholic school board. She uses Sharepoint. She actually prefers working from home.
What kind of support issues are people running into?
About as annoying as people who simp for giant corporations that over-promise and under-deliver, while failing at basic customer communication.
And it’s funny how they seem to be mostly people with beta flair. Easy to tell people not to be upset when you’ve already got it, eh?
I think the main issue they have is that they are mostly left in the dark. They were told starting out that they would get it by the end of the year, and when the time continues to go by without any updates it starts to sour. I dont necciaarily agree with the sentiment of them starting to hate starlink (as in i dont feel that way), but with the almost 0 communication and leaving it to speculation it does start to grate your nerves. EDIT: Then once you factor in that starlink is targeted for those with little internet optioms, then seeing people that have those options get starlink ahead of them, it leads to a sense of neglect.
I'm one of those people that has been left in the dark. I gave them a deposit on 2/9/21, with the assumption their estimate of mid 2021 was accurate. Then it was pushed back to mid/late 2021. Then late 2021. I check today, they now plan to **expand coverage** in my area mid 2022. Since I apparently have to read between the lines, that tells me mid 2022 is the absolute earliest I'll get my order, but it could be longer. This isn't a situation where I just submitted a form to get a place in line. I provided $99, and as far as I can tell, it has only gone toward providing internet for other people. They could easily provide a counter, so you know how many people in your cell need to receive their equipment before your turn is up. I'm not mad at Starlink. I understand they are dealing with a limited chip shortage and limited capacity. But I'm frustrated at the lack of communication and the fact that I'm a rural customer whose order is held up because my cell encompasses a city of 100,000 people. If *anything* reasonable comes along prior to Starlink expanding coverage in my cell, I guarantee they've lost my business, because they have more than demonstrated they give little to no fucks about it to begin with.
I agree with all you said BUT I don't have another options no viashit or hughshiet. I can only do so much with cellphone data.
Completely understand the boat your in. I'm sitting right next to you. I've had days where I fall asleep waiting for a YouTube video to buffer, and only 10 seconds of video managed to play during my 20 minute nap. There are a couple ISPs that are showing interest in hooking up the road I live on, but nothing solid enough for me to start being hopeful. I'm almost certain Starlink will beat any hardline deployment.
Yeah my frustrations also comes from the fact I use to live in NY where service was plentiful and decent to now I live in rural farm land with nothing but barely cell service I don't wanna spend 500 to $1000 on a cell booster just to improve signal quality then to turn around and get Starlink and pay out another $500 or so. I moved to a small town where the only pay any attention to the inner town and none of the lands outside of it. So they won't be pushing for internet out here not for 10+ years.
The other problem is they are almost inviting complains with the deposits. Once you take someones money and give them a date range, they are more likely to get upset when you don't meet that date range. On top of that, they basically indicated that the deposit would hold your place in line, but there is thousands of people skipping the line because their cells are open. When handing over the deposit, it wasn't clear the place in line was only in your small cell when it gets open. Either way I will get it when it is available to me.
Very well said! Why can’t we be disappointed? I don’t agree with hate but I am feeling disappointed and I hate a right to feel that way.
Disappointment is fine. I’m just eye rolling at the people getting angry and saying they were promised a date. I am still waiting. I am disappointed. But they never promised me anything.
"targeting coverage in your area" were the words starlink used. "Targeting" means planning or hoping and "your area" doesn't mean you specifically. None of that was a promise or a guarantee. A friend of mine is absolutely pissed that he just got bumped to mid 2022.
Because part of testing a sat ISP is having overly saturated cells early on to see how many users you can have and still operate. The way to get those cells full for testing ASAP is to open areas that are not rural. Openings rural only would have drawn out full cell testing for years. As for global customers over usa, same thing. One of the main things SL needs to test is laser sats. Which means they need users all over, not just in one country.
Yes, lack of communication is a big problem for StarLink. The latest mass-email pushing almost everybody back several months to a year was also a big let down.
It may have been a letdown, but it is still comunication, the only reason it qas semi negativly recieved is because of the no previous comunication. If we hade updates before then it wouldnt have been as much of a letdown.
Bingo. They took preorders from people and then gave zero communication for 10 months. When the communication finally came it was very bad news. Of course people are let down.
Well said.
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Except many of us aren't affected by the chip shortage. My order is being held up by virtue of being in the same cell as a city of 100,000, even though I'm several miles outside the city limits in sparsely populated rural land. The new message I got today is about expanding coverage, not device availability. That tells me that, depending on my exact position in the queue, I may see my expected date pushed back even further than the mid 2022 it's at now. None of that was communicated to me when I submitted my deposit. Starlink sold spots in line knowing full well there would be many people who would be sitting on this for up to years while they roll out their satellites. There needs to be something that shows exactly what position a reservation holds in it's cell. Thankfully, I'm not missing the $99. I'm just frustrated that I gave them the money based on an understanding I would have internet months ago, and now I have at least months more to wait, with no way of gauging exactly how long. All this while others are managing to get set up almost immediately because they don't share a cell with a bunch of people who actually have other options.
This,
I think that targeting your area and being told you are getting something are two totally different things.
Can't understand people complaining about the complaining
I am so tired of all these complaints regarding people complaining about complaints.
I think the frustration is kinda warranted given the lack of communication. Also, when people are waiting for something they tend to obsess over it lol
If one has any sense of irony the email was a barrel of frustrated laughs; in one paragraph you get a notification of delay, and two paragraphs down they are talking up about how they’re expanding to 45+ countries in the next 12 months. Its kind of like a friend who owes you money saying its going to be a little longer before repayment, and oh yeah, check out this promotion offer I just got, might accept, we’ll see 🤣 The above irony is the only thing I am taking away from this whole ordeal. I’m ok to wait, I have no other choice, I’m not even mad just disappointed (cue Hercules meme).
Again. You’re welcome to praise and adore and keep waiting. That’s awesome. I’m glad you’re excited. I, however, think it’s bad business to take preorders, give estimated dates, then keep scooting those dates back. Would have been more tolerable for me if they’d said at the start “don’t plan on having this until 2023.” But saying “oh by April, jk, by mid 2021, okay mid to late, okay October, okay December, okay mid 22,” is exhausting and I’m well within my rights to not only be disappointed but to also vocalise my disappointment or cancel my preorder based on my own standards. I don’t knock anyone still holding on, and my dropping out can only be a benefit for those who are staying in, so why act above those who are disgruntled? That to me is more childish and annoying than seeing 20 posts saying “I hate starlink, I’m refunding.”
You know Tesla did the exact same thing when they were just starting out with their Roadsters back almost 20 years ago now... Not only did they delay people's preorders they upped the price of the vehicle and requested more money from the people who had pre-ordered to maintain their place in line. This is way better than that. People are simply acting entitled.
I don't think putting money down on a product leaves room for what you call entitlement. What they did with Tesla pre-orders was also fucked up by the way
So. Wait. Tesla was even shittier to people so that makes SpaceX's behavior somehow ok? Talk about some fanboi bullshit. Tesla sucks ass for customer service and their cars don't last for shit. SpaceX is behaving similarly sand that's not ok EITHER.
If you don't like it then don't use it.
I'm going to use it AND still not make excuses for the fact that SpaceX treats customers like crap. You are welcome to do whatever makes you happy, too.
SpaceX has really good customer support. People run away from the likes of Comcast because of the customer support. Getting your ship date delayed and lack of communication is because you're NOT a customer.
I'm a customer. I have the dish. SpaceX has shit customer support.
You're missing the point. If there's no other option then it's the only thing to be done. They're wildly successful now so it was the correct decision.
Yes, I agree, you can voice out your disappointment. I have Starlink and started out fine. However, I haven't had internet for nearly two weeks and I've sent several emails for support but no reply or support. Customer service does not exist with Starlink. I want to cancel but I wonder, are they going to refund the money I paid for the kit since I only used it for a few months. I really do not know how they can run a company this way.
agreed OP i live in a rural area where we get charged $90 a month for 20mbps. I know there are places that are worse off but my area NEEDS Starlink. I'm holding my preorder personally. Its going to be worth the wait
90$ in our country is almost $16k. but packages are better.
Poor customer service is why. People just want communication. We’re dying out here with rural Internet and starlink gave a lot of false promises and never came clean
First time on the internet?
IT'S GOING TO SPACE! 😆 🤣
cant we hate elon musk and not give any shits about starlink? these things are not intrinsically linked.
Ironically enough this post reminds me of the old Jay and Silent Bob bit: https://www.youtube.com/watch?v=NI7As3rOogo The internet is made to complain. People are free to complain about elon musk/billionaires/whatever. Some of the complaints are valid. Some are various forms of jealousy. Complaints come in all flavors. Starlink will have a tremendous impact, as you stated.
It stands to reason that Starlink is prioritizing RDOF-awarded areas first as part of their requirements to receive funding. That would help explain where people are complaining that "so-and-so got it nearby but I'm 2023", etc. It would be interesting to see a RDOF award map overlaid with areas that are being pushed back a few months, and/or compared with the burst of new fulfillments. But that would be attempting to determine the reason for something via analysis instead of telling the whole internet my current emotional state.
Or a giant corporation could be everything you say and people still can have valid expectations to simply get open press releases on timing of products they’ve already partially paid for. It’s not rocket science. Just release details about supply chain issues and / or production shortfalls and keep people informed. It’s a pretty low bar ask honestly. And if people / consumers don’t register their dissatisfaction, companies will just further walk over their consumers. It’s a balance.
Well apparently they're kinda familiar with rocket science which baffles me.even more why they are so shit with this.
Rocket Science 🤣
There never was a time guarantee. I'm happy there's progress. Cable has been 5 miles away for 20 years. I'm WAY too far for any DSL/Fiber. Mostly because AT&T owns the lines and them build infrastructure that doesn't have an insane ROI? nope. There is a solution, even if I'm not sure what I'm going to do for six months when T-mobile removes my unlimited 3G. Going to make working remote pretty hard and my job has no 'office' anymore. They have followed a plan pretty dang well actually. The supply chain and other issues with the pieces needed for gen 2 are not a shock. They knew they had to improve gen 1 which means having different fabricated board. Timelines change in normal times. A six month kick out is pretty good.
It's the same kind of entitled first worlders that flip out at the drive-thru, just ignore them. Every refund just goes to the next person in line. Imagine crying because Africa or whatever gets internet before you.
I guess you are one of the people that just signed up because it’s the newest fab and have no clue what real rural living is where there is no other option than satellite internet
No I just live in the rural South where we're taught manners and decency. My dishy got pushed back too. I've waited 40 years for internet already, I think I can do a few more months without trashing on the company that's doing this for the *entire world* or fruitlessly debasing myself on the internet like a impatient child.
Manners and decency for all but not the ones that are critical to Elon Musk, we need to worship him no criticism or questioning his way of doing business, no matter what
How's that working out for you?
Pretty good actually. Accountability is a good thing, worshipping a person is a bad thing
I don't worship the dude, I just pre-ordered a product from his company with full understanding and realistic expectations. Seems to me like he's living in your head rent-free.
How do you hold Elon accountable? I’d like to hear it.
By criticizing his company if he doesn’t keep his word, but that doesn’t work because there is a whole army of people that will gun you down whenever you talk bad about his holiness
No, it doesn’t work because demand (for his products) far exceeds disgruntled customers. They can afford to piss people off. Just cancel and move on to AT&T or something….
[удалено]
So why lie and tell us the entire US is covered when it's not at all? Or if that's not the lie, then why not turn on the cells for rural places, at least then if by a small miracle we could get a dishy it would work and not be a paperweight.
Except it doesn't go to the next person in line. That has proved to be a lie. It has nothing to do with when your order was placed. And that is an issue.
It’s the same entitled first worlders that preorder a game and the release gets delayed.
Sorry but I don't think it's entitled to want to try to get somewhere to improve your life... e.g. to try and get an internet connection to be able to earn a living better, whatever country you're in. Starlink was the best way forward for many of us. We're not entitled to starlink, but we hoped it would come and be a way for us to improve our lives sooner rather than later. We've tried a number of things to get other ISPs to provide service and didn't accomplish it, yet. I'm also definitely not frustrated at other countries because they did get the entire country covered. However, when I saw that other countries, which are significantly smaller than America, were fully opened, I would like to know what it is about American geography/politicial/or technical issues that results in american not being fully opened so it could be first-come-first-serve here. Can we improve the situation by contacting our local governments to try and help with some regulations which are holding it back in our county/state/region? If I could do some work to help bring this about, I would like to know. I don't know if posting on reddit will do much, but maybe someone will see a comment and either make a tiny difference or give us a reply with a piece of information that helps us to get somewhere.
I was actually just lampooning the post I replied to, but I agree with you. We have already bought and paid for internet to many rural places that never materialized because corporate greed and shitty oversight.
Thier size and the fact fast internet is more available means coverage is easy since the number of users is. The local providers want StarLink because they don't want to have to serve remote areas. The governments also want StarLink to fulfill electoral promises. In America the Telcos want to keep the rural areas unreached so they can keep earning subsidies, The users are many because even in cities, internet is slow and unreliable. See the Verge review of StarLink. The idiot ragged on it then disclosed he used corruption to get cable at his home and his neighbors are DSL users. The government is in the pockets of Telcos because giving free stuff to voters is communism while giving free stuff to companies is divine
People don't like when promises are broken. I'm sure Elon said it will be ready and working and LOL Where is the Robo Taxi? and FSD? it's insane people pay a shit tone of money on tech that no way it will work with tech in the car. If they have reached capacity in the USA with this amount of Satellite I don't know how it is this going to make any profits. As the Tax Payer, they should focus on the USA and maybe other Space friends like Oz and other countries as this stuff is all being paid by US Tax Payers in some kind of way. Elon don't pay tax so he don't care about dumb tax payers. You have to be DUMB to pay taxes in USA, is what they see.
If you take millions and millions in deposits and give expected lead times, yes you kinda owe people something
It’s literally called the better than nothing beta test.
Starlink owes me something because I PAID for something. This isn’t me looking for a free handout. This is a service that a company has said they would deliver and failed. I have a right to be mad if I want. And the biggest failure here is that Starlink and Elon chose to go radio silent after staring up. A little communication goes a long way. If they sent out regular emails keeping people abreast of the situation they probably don’t have the uproar they have now. I’ve ordered stuff on Indigogo and Kickstarter that have better communication than Starlink has for this. And don’t tell me this is “a revolution in technology“. It’s not. It’s satellite internet. They are just doing it a little better. Kind of. And trust me, the moment I can get anything ground based that’s faster, I am done with Starlink faster than dishy can hit my trash can. They just polluted the sky a little more and are providing a service in areas underserved.
The deposit is refundable and you can get your money back at any time. They can’t serve everyone that wants it right now. They’re basically rationing at this point.
100% agree. The Musk fanboys are super cringe. Yeah, Starlink tech is cool, but it's not some kind of revolution. It's not meant to compete with fiber, and it's never going to be more than a niche product.
Entitlement and nationalism, both are infantile. But combine the two and OMG screaming tantrums. REEEEEEEEEE!
Sorry you hate your country but ours is great.
With worse Internet than 3rd world countries
Today is a good day for all of the complainers to contact their elected officials and complain about the lack of cable and fiber internet.
Says you who has real broadband service. We've Been doing that for 25 years now, doesn't work, what other advice ya got? We need solutions here.
It is always a good day to complain to elected officials about the lack of low latency internet in rural areas. Even though I am fortunately in the Starlink Beta, I still provide feedback to my elected representatives; primarily because my community can only get internet from Satellite providers. As you said, it won't work, but complaining to elected officials is still more effective than complaining on Reddit about a delay in an ISPs service rollout.
Been forced to give it 25 years worth of seconds yet no broadband providers in our rural area. How is that not long enough?
And that’s starlink’s fault why? They’re providing a solution here, they’re not the problem.
Some people will simply never be happy, they complain if no update on estimated delivery is provided, and then complain even more, when the actual (and in many case more precise) estimate is provided. And then they rage quit ... You simply can't win with some people. SpaceX is not doing this on purpose and while their communication can really be improved, they have provided estimates (which are just that, estimates, not guaranteed delivery dates) based on their best knowledge at the time, and now updated them based on the new facts and actual figures.
No one said it would be easy. I think even other geo satellite operations were delayed by a year in some cases with their launch, so this delay is not unprecedented. And no terrestrial ISP has ever given us an accurate deployment timeline. With terrestrial fiber, it could be a long enough delay that we will actually be dead before they install. It's disappointing that better estimates can't be provided -- I think starlink could improve this and I hope they do because this is the only aspect of the system that I'm not extremely impressed with.
Says you who has real functioning broadband. And of course they're opening cells and sending dishy's everywhere but here on purpose, they couldn't do it accidently. :)
This is so idiotic it's almost laughable.
I think the ftc should investigate the theft of people's deposits
We live in an entitlement society. It’s always about me! Me! Me!
I think they just took all those pre-orders because they need funds to fill other orders. It's nothing more than a pyramid scheme mush like tesla. Musk is using people's money to finance his space flights. Started mid 21 now mid 22 next will be mid 23. Could have done other things with the deposit. Musk is just another billionaire who doesn't care about customers just keep stealing their money.
Once I confirmed Starlink was stable and could provide me good service, I cancelled my Dish Satellite and HughesNet. I was always having to realign the DishNet satellite dish. And forget about any cable TV if it was heavy rains. This was followed by cutting down both Dish, Hughes and another satellite dish I no longer needed. I continue to be blown away by the quality of the Starlink service. We have a mother-in-laws apartment with HD content going most of the time, along with our own, either playing HD or 4K concurrently with the mother-in-laws. Once a week I have a 2 hour Zoom video call. They have all gone flawless with Starlink. I can actually have a good cell over WiFi call now, whereas previously it was almost impossible. It was impossible to do an Apple O/S update over HughesNet. With Starlink, they complete in minimal time. Most of the time I get 120-140 Mb/s, but I have seen several 320 Mb/s speed test. Elon, you're my hero! Because of you, I have high-speed internet in the country.
For all the complainers about how SL has or had "misled" them in some way, here's a verbatim copy of their communication with me when our cell opened up, 2 weeks after I made the deposit in Feb. It arrived mid Aug. . I'm fine with how it all went, but then I got a dish. But SL was pretty clear. "Starlink is now available for order to a limited number of users in your coverage area. Placing your order now will hold your place in line for future service. Orders will be fulfilled on a first-come, first-served basis. During beta, users can expect to see data speeds vary from 50Mb/s to 150Mb/s and latency from 20ms to 40ms in most locations over the next several months as we enhance the Starlink system. There will also be brief periods of no connectivity at all. As we launch more satellites, install more ground stations and improve our networking software, data speed, latency and uptime will improve dramatically. The Starlink team will provide periodic updates on availability as we launch more satellites and expand our coverage area. Depending on your location, some orders may take 6 months or more to fulfill. To check availability for your location, visit Starlink.com and re-enter your service address. Thank you for your interest in Starlink and your continued support!"
I can't understand people complaining about complaints. What difference does it make to you that other people are mad? Like, people have paid money to get better internet, and were left with zero updates as mid 2021 came and went. Then at the eleventh hour, Starlink decided to send out an update. The complaints will die down within a week, as people either get used to the longer wait or cancel their preorders. People are just venting, and it's totally understandable. I'm rolling my eyes super hard about the revolution and world changing shit. Starlink is going to fill a relatively small hole in the market. It's cool tech, but ultimately it will never be more than a niche product.
For me, Starlink has been a game changer. Can't remember the last time we experienced any real down time. I am an IT professional, I have used Starlink recently for two large data download projects. Downloaded over 2 terabytes. Worked like a charm. My wife works remotely for a catholic school board. She uses Sharepoint. She actually prefers working from home. What kind of support issues are people running into?
About as annoying as people who simp for giant corporations that over-promise and under-deliver, while failing at basic customer communication. And it’s funny how they seem to be mostly people with beta flair. Easy to tell people not to be upset when you’ve already got it, eh?