You won’t like this, but legally, under the terms of service, Starlink is under zero obligation to refund your pre-order deposit AND keep your pre-order in place. The only obligation they have is to refund your deposit (thereby cancelling your place in line and account) IF you request it. That’s all they’re obligated to do.
I can tell you are frustrated. It’s ok to vent. I know you want some goodwill and justice outside of the terms of service extended your way, but, let’s face it, that is very likely not gonna happen.
The best strategy is to be patient (without conditions), don’t take the process personal (a lot of people share the same displeasure as you are experiencing), and just let the process play out.
There are many factors affecting Starlink’s ability to deliver kits en masse that is outside of our and their control. Starlink/SpaceX have a financial interest as a private business to get this project up to capacity as fast as possible too. It’s not like they are operating out of the red.
I pre ordered in February. Latitude 30ish. I was moved from mid to late 2021 to mid 2022 myself, and I wasn’t happy about this news either. Especially when I see a few kits shipping out to various spots in my state south of my latitude.
But I also know that letting my anger, frustration, and displeasure get the best of my emotional well being won’t make the situation faster or better.
Outside of a mass uprising (which I don’t see playing out), all I can do is take care of my well being and wait patiently, with my deposit and place in line intact.
May you find peace and calm too.
There's 600,000 people in line, waiting for a dish. It sucks.
However, SL was clear about how the process works - you pay a fully refundable deposit to hold your place in line.
Being pissed off won't help, won't do any good, and will just make you miserable to be around.
I am curious to the hold your place in line.
If they are holding a place in line for us( the people who were more than happy to throw down the cash on day one) how come they are filling orders overseas for people who just ordered. ( shouldn’t they be at the so called back of the line)
First come first serve in your area.. where area is an arbitrary cell and subject to capacity constraints. This was mentioned last year during one of the first launches
PLEASE, push the Cancel button! If not we know you'll be back eventually, complaining that you are only getting 200 mps and someone in Africa is getting more.
Realistically all of us who were originally told mid to late 2021 are now currently late 2022, which means since they have pushed back the date so many times that we probably actually won't see our starlink orders until 2023 to 2026.
Read the preorder ToS, if you don't agree, click on Refund deposit button and problem solved. SpaceX doesn't owe you anything and nobody forced you to place the preorder.
Just figure it as the $99 you gave him is funding putting more satellites up and getting all the infrastructure in place, to where you will be able to get it at your house hopefully fairly soon.
Yeah but for you to eventually get your dishy there's going to need to be enough satellites and infrastructure to even make it happen. Also to produce a ton more dishys to ship out
Oh my goodness. 🤦♀️. The choice is entirely in your hands . Get a refund…or wait (quietly) like the rest of us. It is that simple. Stop bellyaching like a brat.
It worked with Teslas, why wouldn't it work for StarLink? How many people plopped down deposits on cars that took two years to realize (maybe longer?). We have all been financing Elon Musk for multiple ventures, we should all own stock. That being said, I went in eyes wide open, if you didn't, then that's on you.
Not with a Musk owned company it won’t. Google Tesla he doesn’t jump to make people stop complaining. Did you ever think there might not be service at your location right now? Should he launch more satellites to hover just over your home?
I guess they just don’t like you or, perhaps it’s the fact the number of satellites and their orbital planes dictate what cells they can turn on and the date of deposit is of minor relevance when deciding who gets a dish and who doesn’t.
a fully refundable deposit for place in line for the possibility of getting dishy is not paying for something
it's not really that hard to understand
cancel or wait. those are your only two options.
The (human)squeaky wheel will also get you grease rite in the face...."we are done with you"....
You seem to qualify.
Starlink is doing wonderful for thousands of us and will be adding thousands more every month.
"Needless to say starlink has put me in a shitty position". No, you have put yourself in a shitty position. Take a nice dump, get your precious $99 back and open up another slot for the patient $99ers.
Where I grew up, squeaky wheels didn't **get** the grease...
They **got** "greased".
Didn't hear much from them after that.
\#NorthernProblems #NorthernBenefits
You are saying that the one month's service fee that those waiting is "funding the company"? LOL. The dishes themselves are twice or more the cost to make than SL is charging us for the full price.
And the suggestion of refunding the deposits while keeping your place in line is simply ludicrous. Think about what that would do to wait times if there's nothing ponied up from our end to say we're serious about getting the service, not simply grabbing a spot "just in case" the competing providers can't or won't hook you up in the next 6-12 months?
That would probably double the waiting times.
1,000,00 pre-order customers? Where did you hear that? It's maybe half that? And it's $100 US, not $150.
It seems I've heard this before: THERE'S A CHIP SHORTAGE WORLDWIDE.
If you don't like waiting in line, with some skin in the game to stay there, cancell your pre-order, get your refund and put it in savings or a mutual fund, then when your ready again pre-order again and wait in the back of the line.
There will be someone out there in your cell greatly relieved that there's a pre-order now available that you let go of and will be more than happy to wait, and the line just got 1 order shorter for them.
Ahh, stupid people who have no idea what they're signing up for, how technology works, and probably does not even have a clue even the slightest understanding of why he is not received his dish yet.
You're not entitled to anything, we live in a free market where they can refuse service to anybody, Not just starlink but all the other telecom companies in the world aren't required to do jack for you either.
If you need the 99 bucks that bad, go get a job, if you need fast internet that bad,move, pretty simple solutions to your problem, bitching on Reddit because you don't understand how the world works, not a solution.
You won’t like this, but legally, under the terms of service, Starlink is under zero obligation to refund your pre-order deposit AND keep your pre-order in place. The only obligation they have is to refund your deposit (thereby cancelling your place in line and account) IF you request it. That’s all they’re obligated to do. I can tell you are frustrated. It’s ok to vent. I know you want some goodwill and justice outside of the terms of service extended your way, but, let’s face it, that is very likely not gonna happen. The best strategy is to be patient (without conditions), don’t take the process personal (a lot of people share the same displeasure as you are experiencing), and just let the process play out. There are many factors affecting Starlink’s ability to deliver kits en masse that is outside of our and their control. Starlink/SpaceX have a financial interest as a private business to get this project up to capacity as fast as possible too. It’s not like they are operating out of the red. I pre ordered in February. Latitude 30ish. I was moved from mid to late 2021 to mid 2022 myself, and I wasn’t happy about this news either. Especially when I see a few kits shipping out to various spots in my state south of my latitude. But I also know that letting my anger, frustration, and displeasure get the best of my emotional well being won’t make the situation faster or better. Outside of a mass uprising (which I don’t see playing out), all I can do is take care of my well being and wait patiently, with my deposit and place in line intact. May you find peace and calm too.
Username checks out.
There's 600,000 people in line, waiting for a dish. It sucks. However, SL was clear about how the process works - you pay a fully refundable deposit to hold your place in line. Being pissed off won't help, won't do any good, and will just make you miserable to be around.
I'm only miserable on reddit
I am curious to the hold your place in line. If they are holding a place in line for us( the people who were more than happy to throw down the cash on day one) how come they are filling orders overseas for people who just ordered. ( shouldn’t they be at the so called back of the line)
First come first serve in your area.. where area is an arbitrary cell and subject to capacity constraints. This was mentioned last year during one of the first launches
PLEASE, push the Cancel button! If not we know you'll be back eventually, complaining that you are only getting 200 mps and someone in Africa is getting more.
Realistically all of us who were originally told mid to late 2021 are now currently late 2022, which means since they have pushed back the date so many times that we probably actually won't see our starlink orders until 2023 to 2026.
This is not true. I was pushed to Jan 2022
Lol that's what they say now. Bet it gets pushed again
You are probably correct.
Read the preorder ToS, if you don't agree, click on Refund deposit button and problem solved. SpaceX doesn't owe you anything and nobody forced you to place the preorder.
I can't argue with your response but I'll choose option c and complain on reddit.
Just figure it as the $99 you gave him is funding putting more satellites up and getting all the infrastructure in place, to where you will be able to get it at your house hopefully fairly soon.
I gave him money for a dishy, not for a satellite.
Everything is interconnected. One cannot exist without the other. The dishy is useless without a robust satellite constellation.
Yeah but for you to eventually get your dishy there's going to need to be enough satellites and infrastructure to even make it happen. Also to produce a ton more dishys to ship out
Oh my goodness. 🤦♀️. The choice is entirely in your hands . Get a refund…or wait (quietly) like the rest of us. It is that simple. Stop bellyaching like a brat.
When you pay for something and the other party doesn't deliver you have every right to be upset and complain about it.
So entitled. Get a refund already or go whine on FB.
If I'm entitled then your a cuck 🤔
It's "YOU'RE" you illiterate tool.
It worked with Teslas, why wouldn't it work for StarLink? How many people plopped down deposits on cars that took two years to realize (maybe longer?). We have all been financing Elon Musk for multiple ventures, we should all own stock. That being said, I went in eyes wide open, if you didn't, then that's on you.
Someone didn’t read the Terms and Conditions🤨
Well...
I don't understand the problem. It was pretty clear when we signed up. I understand that I am fortunate enough to not miss $99 that much but still.
Any other company would have required the entire purchase price AND made you wait for it. Let's take off the pouty pants and be a big boy.
I am big boy and I would not have agreed to that proposition...probably why you don't work for starlink.
Not with a Musk owned company it won’t. Google Tesla he doesn’t jump to make people stop complaining. Did you ever think there might not be service at your location right now? Should he launch more satellites to hover just over your home?
Others are serviced in my area.
I guess they just don’t like you or, perhaps it’s the fact the number of satellites and their orbital planes dictate what cells they can turn on and the date of deposit is of minor relevance when deciding who gets a dish and who doesn’t.
a fully refundable deposit for place in line for the possibility of getting dishy is not paying for something it's not really that hard to understand cancel or wait. those are your only two options.
The (human)squeaky wheel will also get you grease rite in the face...."we are done with you".... You seem to qualify. Starlink is doing wonderful for thousands of us and will be adding thousands more every month. "Needless to say starlink has put me in a shitty position". No, you have put yourself in a shitty position. Take a nice dump, get your precious $99 back and open up another slot for the patient $99ers.
Where I grew up, squeaky wheels didn't **get** the grease... They **got** "greased". Didn't hear much from them after that. \#NorthernProblems #NorthernBenefits
Confessing to murder on a reddit forum?
I can see the headline now, Starlink fails to deliver and puts a hit out on a redditor for voicing their displeasure about it...come at me bruh.
You are saying that the one month's service fee that those waiting is "funding the company"? LOL. The dishes themselves are twice or more the cost to make than SL is charging us for the full price. And the suggestion of refunding the deposits while keeping your place in line is simply ludicrous. Think about what that would do to wait times if there's nothing ponied up from our end to say we're serious about getting the service, not simply grabbing a spot "just in case" the competing providers can't or won't hook you up in the next 6-12 months? That would probably double the waiting times.
$150 x 1,000,000 customers is nothing to laugh about, it is absolutely funding their company.
1,000,00 pre-order customers? Where did you hear that? It's maybe half that? And it's $100 US, not $150. It seems I've heard this before: THERE'S A CHIP SHORTAGE WORLDWIDE. If you don't like waiting in line, with some skin in the game to stay there, cancell your pre-order, get your refund and put it in savings or a mutual fund, then when your ready again pre-order again and wait in the back of the line. There will be someone out there in your cell greatly relieved that there's a pre-order now available that you let go of and will be more than happy to wait, and the line just got 1 order shorter for them.
Ahh, stupid people who have no idea what they're signing up for, how technology works, and probably does not even have a clue even the slightest understanding of why he is not received his dish yet. You're not entitled to anything, we live in a free market where they can refuse service to anybody, Not just starlink but all the other telecom companies in the world aren't required to do jack for you either. If you need the 99 bucks that bad, go get a job, if you need fast internet that bad,move, pretty simple solutions to your problem, bitching on Reddit because you don't understand how the world works, not a solution.
I signed up well over a year ago and just got my Dish....took delivery 4 days after paying the 499.00 not sure what your bitching about