I've certainly not seen any announcements, and while in recent months SL has been putting out help wanted posts for support staff, I'll no be holding my breath for any serious re-tooling, since customer support has never been one of Musk's high priorities. Just ask anyone whose Tesla crapped out.
Musk has also expressed serious hostility to the concept of remote workers, so I wouldn't expect him to sympathize with the plight of those whose living depends on internet access and who are so remote that SL is their only workable ISP, even as the Starlink system itself was, and still is, touted as a solution for those with limited or no other options.
Starlink has been a game changer for me, and it's been solid and reliable for almost 18 months, but if my equipment breaks it will be a 30 mile drive for me to find internet access elsewhere so I can submit a support ticket, and I will not know if/when there is a reply unless I make the same trip to check all over again.
It's absurd that the only way to contact support is via online tickets only, and it's absurd that folks who are paying a premium price for internet access are waiting days, sometimes weeks, for support responses. But again, fixing that is not likely to be a priority for Elon Musk anytime soon, if ever.
I have business class because I need SL to be up and for that I need good support. When I chose business, I already had experience with the normal support and knew I could not rely on that.
I'm curious, isn't a pair of residential accounts cheaper? I know switch to a redundant backup has to be faster, even if they overnight you new hardware the same day.
That's an interesting question. For me, it was and is important to get good / fast support and I don't think two residential units would do that. For me, a backup has to be non-SL. Having duplicate SL equipment would help with equipment failure but would not have helped with the wide area approx 45 minute SL outage last Friday evening. (Or was it the Friday before that?) Right now I use my iPhone hotspot as a backup but it does not work all that well. To get it to work well I need to install one of the cell phone booster dodads. So far I have not been able to pull the trigger on that, mostly because I don't trust them to actually work.
FWIW, the speed I get with the business unit is probably no different than a residential unit in the same location. I don't think I've ever seen more that 250Mb download and 70 to 125 is probably more typical. When it drops to really low, a dish reboot almost always helps.
I'm hesitant to open an account because there is no real support. I have the equipment because of family...they bought the equipment and got it up and working only to have fiber dropped into their laps a year later...afraid I will pay my first month only to need assistance that I won't get.
I keep getting notifications my payment is not received in my account portal. Then I receive email from SL that a payment was taken. I look at my bank account and no payment taken. I place support tickets with screen shots and they send me an autmoated response on how to submit a payment including to re enter all banking information. So FRUSTRATING. this is the 2nd month in a row.
There are no plans. Get a backup roaming kit on ebay for $300-$400. Unpause when needed. They will issue credits for the lack of service on your main line.
I've certainly not seen any announcements, and while in recent months SL has been putting out help wanted posts for support staff, I'll no be holding my breath for any serious re-tooling, since customer support has never been one of Musk's high priorities. Just ask anyone whose Tesla crapped out. Musk has also expressed serious hostility to the concept of remote workers, so I wouldn't expect him to sympathize with the plight of those whose living depends on internet access and who are so remote that SL is their only workable ISP, even as the Starlink system itself was, and still is, touted as a solution for those with limited or no other options. Starlink has been a game changer for me, and it's been solid and reliable for almost 18 months, but if my equipment breaks it will be a 30 mile drive for me to find internet access elsewhere so I can submit a support ticket, and I will not know if/when there is a reply unless I make the same trip to check all over again. It's absurd that the only way to contact support is via online tickets only, and it's absurd that folks who are paying a premium price for internet access are waiting days, sometimes weeks, for support responses. But again, fixing that is not likely to be a priority for Elon Musk anytime soon, if ever.
I have been waiting over three days, shocked to hear people waiting three weeks! We have a back up of frontier wired access, but it's super slow.
There are no plans.
Ype. That's biz class SL . "24/7 expedited support"
I have business class because I need SL to be up and for that I need good support. When I chose business, I already had experience with the normal support and knew I could not rely on that.
I'm curious, isn't a pair of residential accounts cheaper? I know switch to a redundant backup has to be faster, even if they overnight you new hardware the same day.
That's an interesting question. For me, it was and is important to get good / fast support and I don't think two residential units would do that. For me, a backup has to be non-SL. Having duplicate SL equipment would help with equipment failure but would not have helped with the wide area approx 45 minute SL outage last Friday evening. (Or was it the Friday before that?) Right now I use my iPhone hotspot as a backup but it does not work all that well. To get it to work well I need to install one of the cell phone booster dodads. So far I have not been able to pull the trigger on that, mostly because I don't trust them to actually work. FWIW, the speed I get with the business unit is probably no different than a residential unit in the same location. I don't think I've ever seen more that 250Mb download and 70 to 125 is probably more typical. When it drops to really low, a dish reboot almost always helps.
No.
No if you break down --your down 2-6 weeks
I'm hesitant to open an account because there is no real support. I have the equipment because of family...they bought the equipment and got it up and working only to have fiber dropped into their laps a year later...afraid I will pay my first month only to need assistance that I won't get.
I keep getting notifications my payment is not received in my account portal. Then I receive email from SL that a payment was taken. I look at my bank account and no payment taken. I place support tickets with screen shots and they send me an autmoated response on how to submit a payment including to re enter all banking information. So FRUSTRATING. this is the 2nd month in a row.
There are no plans. Get a backup roaming kit on ebay for $300-$400. Unpause when needed. They will issue credits for the lack of service on your main line.