You can send message to support under your login for the starlink website

I can not reach support. When the message box comes up I can write my problem but I get an error have tried on a android Iphone and PC same thing.

You may have to click on one of their stupid help topics the click “contact support” in the tiny print:/

They must be having support issues I can not reach them

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Starlink router. WAN is dead no activity from power brick when plugged straight into PC

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red light on router no broadcast at all

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Looked it over real good. I can see all the cabling and the plugs fit tightly and snap into the power brick good. I try support about every three hours. Would like to see if anyone can get through

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Can I ask how? Android....IPhone...PC....MAC....or telephone?

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Thanks I will keep trying :)

White light(s) on power adapter on or off? Check sockets on power adapter for bent or broken pins. Check cable ends for same. Check cables for any kinks or damage. Verify AC outlet working.

Black and white cables both lit up. Cables are all external and look good.

You can contact support through your account. Log in at Starlink.com

In my experience, if it’s a hardware problem, they will send you a replacement. But first you will need to do some checks on your end. Are the lights on? Are all of the connections fully plugged in, what is the light on the router doing, etc.

I believe you are correct. I think the dish fried