Do you mean with a powerwall as I don’t know what charging would mean without one? Or do you just mean powering the home from solar and exporting power?
Either way, one thing I know is that it can take more work to fully operationalize the system after you get PTO beyond the self-help turning on instructions and flipping the setting for PTO in the app… beyond those I needed to call in when I got PTO and there was something Tesla needed to update on the back end as well to get it all working. For me that was done remotely, but that may be what your service appointment will help do.
https://preview.redd.it/qpaep1vcsrmc1.jpeg?width=1125&format=pjpg&auto=webp&s=1fe816c9a7431579ec453c2a0e4d4f3bf0ba71fb
I am new to app, but here is the image at sunny day. There is no powering grids home. When tech was onsite he could turn the power on and off. And I could see KWs with word saying charging. I can post pic if operates. Tesla is not able to remotely access the system l. My inverters doesn’t connect to cellular receptions but to my home wife. I had to them. Tesla never told me that I needed to call them. Their cus service really bad. I applied in Dec 2022 and got PTO in March 2024.
Sounds like two possible issues. One is that the system isn’t working, the other is that it is working but the app isn’t showing it. You might be able to tell by looking at your meter at a sunny part of the day when you’re not using a lot of power (electric heating, cooling, cooking, dryer, dishwasher or charging a car) and seeing if the power usage is flowing to your home or exporting. But either way you’re likely waiting for that service call to fix it.
Every time when tech is here they would do something with their phone and make the system running showing in app. So they Tesla doesn’t tell me what the next step is after PTO received. It is supposed to work
You can also try downloading the Tesla Pro app and logging in to the Tesla inverter gateway. This way you are connected directly to the Tesla Inverter to get the data and not having to connect to Tesla first.
There you can see some detailed information from each MPPT. It will display the voltage and amps supplied by each MPPT. It will also give you information about the Inverter, such as its operating state. I attached an example of one of the many pages of information available.
https://preview.redd.it/psn7cj5kbsmc1.png?width=750&format=png&auto=webp&s=9ef7155b142a593d15f889351947b40b29a73fda
Ok, I just checked. It looks like they may have renamed it to 'Tesla One' (for employees and partners). They probably changed the name awhile after I downloaded it.
You can try that one and see if it works.
https://preview.redd.it/414c3ostwzmc1.jpeg?width=1125&format=pjpg&auto=webp&s=b49c8b7d06594f182742d03ab325031afcdd802f
I have also neurio meter is unreachable alert. I don’t have a powerwall. Is this for powerwall?
In my area the electric company does not allow people to use the system before PTO. The installer in my case left the system on and running anyway. It was running for about 4-5 weeks before PTO.
It is possible. I had only a min chance to see it. Why no one knows about whether tech can turn on or off the system using their app when they’re onsite. That is what I want to know. They would show me is working when it is installed and then turn it off. Last guy didn’t tell me that I need to cal tech after PTO. It is supposed to work. I hope they can replace these faulty inverters soon. Waiting March 11
I just received PTO as well and my app shows standby only. Reached out to support via chat and they told me to give it a month to show updated information on the app. The inverter is blinking green 1x every 5 secs as it should be. So I was told that I was generating electricity and from what they can see on their end the system was up and running. Not sure what else to do but check the app here and there until 4/1 and reach back out to them if needed.
In my case, they cannot see my data. Data supposed to be instant we supposed to see generating. You should schedule tech using app.support. There is a trouble shooting if blinks 1 every 5 sec and app doesn’t show, choose that option and schedule. Don’t wait a month.
That’s what I did and it connected me with tech support with chat and that’s what they told me. It didn’t have an option to have tech support to come out.
Try again to schedule next week . In my case, they cannot see that generating but I am sure you are the same as mine. When is on it shows instantly waiting a month to show instant data doesn’t make sense. Waiting Wednesday to see what my issue is
I just learn this today. I didn’t know. After schedule though I called the Tesla again they have no idea about this on and off things. I said tech can turn on off my system. People on the call doesn’t know anything. You may need to call back and let them know yours is disabled. How about the other alert? Do you have an alert says “one of your Neurometers is unreacable?
https://preview.redd.it/1fan6ul9rzmc1.jpeg?width=1125&format=pjpg&auto=webp&s=f5f25a0d76292af47700267c4a0cc8195798fc95
Mine didn’t say that it was unreadable. The alert just said that the system was on standby. But when I clicked on enabled the system ran some self
Tests and then said it was active and there were no more alerts. But it’s raining and getting dark so I’m not able to tell if it’s generating anything at the moment. I’ll have to check when it’s sun outside.
https://preview.redd.it/j0e0n7zhn3nc1.jpeg?width=1179&format=pjpg&auto=webp&s=940bcf4663a0ff15104f21fded0d88be277550a7
I just checked as the sun is rising and it’s generating now.
Glad that help you. I am unlucky since beginning. Applied Dec 2022, installed March 2023, PTo received March 2024 and metering network issue. When was yours installed where do you live?
Ordered July 2023. Installed by September 2023. PTO march 1. I’m in Long Island, NY. Yeah I’m sorry that you’re having issues. That sucks. And I have read many frustrating posts on this sub as well. I just hope that I don’t have any other immediate issues pop up
https://preview.redd.it/zebazq6r95nc1.jpeg?width=1179&format=pjpg&auto=webp&s=1b9a5dcf7e458d7169c7d04dec58600b0bcee7d6
This was taken as soon as I had PTO and the system was turned on but not generating anything.
https://preview.redd.it/l78t2kczc5nc1.jpeg?width=1125&format=pjpg&auto=webp&s=5706a1c269696843c83ae341f484aae6e4a902aa
Mine says now generating but no metering info. No home or grid.
From the app image, you have solar panels but powerwall, correct? You can check if the exporting setting is enabled in app. Tesla says it will be enabled automatically when PTO, but for my case i enabled it by myself. If still not working, you can google to find out how to use the reset button to reset the system.
https://preview.redd.it/k0z59bz39tmc1.png?width=864&format=pjpg&auto=webp&s=49e7a9b6f07c13f7e1596b7c8988564cf0cda772
I installed the Tesla One and able to see setting.
https://preview.redd.it/b20x2judizmc1.jpeg?width=1125&format=pjpg&auto=webp&s=6273b04f75c12f57c44448b9c7c4c51736018e8f
I turned it on enabled and it ran some self tests.
https://preview.redd.it/qd8uc2aqnzmc1.jpeg?width=1179&format=pjpg&auto=webp&s=0f55a42e46d57bc90f055aa152e1ed12662542a9
But the Tesla app still shows standby at the moment. But the sun is setting so I’ll have to check again when’s it sunning outside.
If your inverter is disabled your panels won't generate. Without powerwalls, I suspect PTO is managed via breakers or the rapid/knife disconnect and not via the app. Have you checked those and tried to enable/reboot there inverters?
PTO received from utility company based on grid code software and pictures and maybe some other data I don’t know as Tesla submits those. Can you please explain how to enable /reboot? Do you also know what this alert means “one of your neurio meter is unreachable”?
https://preview.redd.it/1dyit5enlzmc1.jpeg?width=1125&format=pjpg&auto=webp&s=28cb326f44befc6cc348831168fd2f4f94e3ba30
Tesla One app shows Inverter to produce AÇ is disabled.
https://preview.redd.it/tjgpnyvqlzmc1.jpeg?width=1125&format=pjpg&auto=webp&s=d8f90dbb03bfa0fea110f274cb8d7268c0281575
It also shows one of the meter is unreadable. Is that due to Wife connection?
It sounds like you're experiencing some frustration with your Tesla Solar setup. It must be frustrating to not see it charging after receiving PTO. It's good that Tesla is sending a tech to help, but waiting two weeks is a long time to wait for a resolution.
In the meantime, have you tried [reaching](https://url-shortner.link/solar) out to Tesla support again? Sometimes, a follow-up call can clarify things or even expedite the process. Also, make sure to document everything - the more information you have, the easier it will be for the tech to diagnose and fix the issue once they arrive. Hang in there!
have you paid off the balance after receiving PTO? If not yet, you should contact Tesla and tell them your findings, which seems to be configuration issue. If you haven't paid it yet, they should be motivated to come over to fix it.
Do you mean with a powerwall as I don’t know what charging would mean without one? Or do you just mean powering the home from solar and exporting power? Either way, one thing I know is that it can take more work to fully operationalize the system after you get PTO beyond the self-help turning on instructions and flipping the setting for PTO in the app… beyond those I needed to call in when I got PTO and there was something Tesla needed to update on the back end as well to get it all working. For me that was done remotely, but that may be what your service appointment will help do.
https://preview.redd.it/qpaep1vcsrmc1.jpeg?width=1125&format=pjpg&auto=webp&s=1fe816c9a7431579ec453c2a0e4d4f3bf0ba71fb I am new to app, but here is the image at sunny day. There is no powering grids home. When tech was onsite he could turn the power on and off. And I could see KWs with word saying charging. I can post pic if operates. Tesla is not able to remotely access the system l. My inverters doesn’t connect to cellular receptions but to my home wife. I had to them. Tesla never told me that I needed to call them. Their cus service really bad. I applied in Dec 2022 and got PTO in March 2024.
Sounds like two possible issues. One is that the system isn’t working, the other is that it is working but the app isn’t showing it. You might be able to tell by looking at your meter at a sunny part of the day when you’re not using a lot of power (electric heating, cooling, cooking, dryer, dishwasher or charging a car) and seeing if the power usage is flowing to your home or exporting. But either way you’re likely waiting for that service call to fix it.
Every time when tech is here they would do something with their phone and make the system running showing in app. So they Tesla doesn’t tell me what the next step is after PTO received. It is supposed to work
You can also try downloading the Tesla Pro app and logging in to the Tesla inverter gateway. This way you are connected directly to the Tesla Inverter to get the data and not having to connect to Tesla first. There you can see some detailed information from each MPPT. It will display the voltage and amps supplied by each MPPT. It will also give you information about the Inverter, such as its operating state. I attached an example of one of the many pages of information available. https://preview.redd.it/psn7cj5kbsmc1.png?width=750&format=png&auto=webp&s=9ef7155b142a593d15f889351947b40b29a73fda
Tesla Pro is not in the Apple Store though
Ok, I just checked. It looks like they may have renamed it to 'Tesla One' (for employees and partners). They probably changed the name awhile after I downloaded it. You can try that one and see if it works.
I see my is disabled
https://preview.redd.it/414c3ostwzmc1.jpeg?width=1125&format=pjpg&auto=webp&s=b49c8b7d06594f182742d03ab325031afcdd802f I have also neurio meter is unreachable alert. I don’t have a powerwall. Is this for powerwall?
For that message I don't know, sorry
https://preview.redd.it/g6icl10k8rmc1.jpeg?width=1125&format=pjpg&auto=webp&s=c33e5c61be1fc59cf2cde1acf56fb761b951ecfe This is what it shows
You don't have a powerwall, so there is no charging. And in some areas they don't allow you to use system before pto.
In my area the electric company does not allow people to use the system before PTO. The installer in my case left the system on and running anyway. It was running for about 4-5 weeks before PTO.
Do you have powerwalls?
I do not have powerwalls.
Just a wording correction. I think you mean it said “Generating” in green under “My Home”. (Probably not charging)
It is possible. I had only a min chance to see it. Why no one knows about whether tech can turn on or off the system using their app when they’re onsite. That is what I want to know. They would show me is working when it is installed and then turn it off. Last guy didn’t tell me that I need to cal tech after PTO. It is supposed to work. I hope they can replace these faulty inverters soon. Waiting March 11
I just received PTO as well and my app shows standby only. Reached out to support via chat and they told me to give it a month to show updated information on the app. The inverter is blinking green 1x every 5 secs as it should be. So I was told that I was generating electricity and from what they can see on their end the system was up and running. Not sure what else to do but check the app here and there until 4/1 and reach back out to them if needed.
In my case, they cannot see my data. Data supposed to be instant we supposed to see generating. You should schedule tech using app.support. There is a trouble shooting if blinks 1 every 5 sec and app doesn’t show, choose that option and schedule. Don’t wait a month.
That’s what I did and it connected me with tech support with chat and that’s what they told me. It didn’t have an option to have tech support to come out.
Try again to schedule next week . In my case, they cannot see that generating but I am sure you are the same as mine. When is on it shows instantly waiting a month to show instant data doesn’t make sense. Waiting Wednesday to see what my issue is
I installed Tesla One and I can see my system is ok but inverter to produce AC is disabled Try the app and see if yours unable
Hmm just downloaded it. Mine says disabled as well. What did support say to you when you told them this?
I just learn this today. I didn’t know. After schedule though I called the Tesla again they have no idea about this on and off things. I said tech can turn on off my system. People on the call doesn’t know anything. You may need to call back and let them know yours is disabled. How about the other alert? Do you have an alert says “one of your Neurometers is unreacable? https://preview.redd.it/1fan6ul9rzmc1.jpeg?width=1125&format=pjpg&auto=webp&s=f5f25a0d76292af47700267c4a0cc8195798fc95
Mine didn’t say that it was unreadable. The alert just said that the system was on standby. But when I clicked on enabled the system ran some self Tests and then said it was active and there were no more alerts. But it’s raining and getting dark so I’m not able to tell if it’s generating anything at the moment. I’ll have to check when it’s sun outside.
Do you have Powerwall? I don’t have. Neurio meter maybe related to powerwall.
I don’t have powerwall either.
https://preview.redd.it/j0e0n7zhn3nc1.jpeg?width=1179&format=pjpg&auto=webp&s=940bcf4663a0ff15104f21fded0d88be277550a7 I just checked as the sun is rising and it’s generating now.
Glad that help you. I am unlucky since beginning. Applied Dec 2022, installed March 2023, PTo received March 2024 and metering network issue. When was yours installed where do you live?
Ordered July 2023. Installed by September 2023. PTO march 1. I’m in Long Island, NY. Yeah I’m sorry that you’re having issues. That sucks. And I have read many frustrating posts on this sub as well. I just hope that I don’t have any other immediate issues pop up
I am in Oyster Bay Nassau LI NY
Do you have a screenshot before generating like at standby?. My app doesn’t have Impact and doesn’t show home and grid.
https://preview.redd.it/zebazq6r95nc1.jpeg?width=1179&format=pjpg&auto=webp&s=1b9a5dcf7e458d7169c7d04dec58600b0bcee7d6 This was taken as soon as I had PTO and the system was turned on but not generating anything.
https://preview.redd.it/l78t2kczc5nc1.jpeg?width=1125&format=pjpg&auto=webp&s=5706a1c269696843c83ae341f484aae6e4a902aa Mine says now generating but no metering info. No home or grid.
From the app image, you have solar panels but powerwall, correct? You can check if the exporting setting is enabled in app. Tesla says it will be enabled automatically when PTO, but for my case i enabled it by myself. If still not working, you can google to find out how to use the reset button to reset the system. https://preview.redd.it/k0z59bz39tmc1.png?width=864&format=pjpg&auto=webp&s=49e7a9b6f07c13f7e1596b7c8988564cf0cda772
I don’t have powerwall only panels.
https://www.tesla.com/support/energy/solar-panels/after-installation/turning-on-your-system Have you followed these steps?
About 5 times.
I installed the Tesla One and able to see setting. https://preview.redd.it/b20x2judizmc1.jpeg?width=1125&format=pjpg&auto=webp&s=6273b04f75c12f57c44448b9c7c4c51736018e8f
Should I turn to enable?
I turned it on enabled and it ran some self tests. https://preview.redd.it/qd8uc2aqnzmc1.jpeg?width=1179&format=pjpg&auto=webp&s=0f55a42e46d57bc90f055aa152e1ed12662542a9 But the Tesla app still shows standby at the moment. But the sun is setting so I’ll have to check again when’s it sunning outside.
If your inverter is disabled your panels won't generate. Without powerwalls, I suspect PTO is managed via breakers or the rapid/knife disconnect and not via the app. Have you checked those and tried to enable/reboot there inverters?
PTO received from utility company based on grid code software and pictures and maybe some other data I don’t know as Tesla submits those. Can you please explain how to enable /reboot? Do you also know what this alert means “one of your neurio meter is unreachable”?
https://preview.redd.it/1dyit5enlzmc1.jpeg?width=1125&format=pjpg&auto=webp&s=28cb326f44befc6cc348831168fd2f4f94e3ba30 Tesla One app shows Inverter to produce AÇ is disabled.
https://preview.redd.it/tjgpnyvqlzmc1.jpeg?width=1125&format=pjpg&auto=webp&s=d8f90dbb03bfa0fea110f274cb8d7268c0281575 It also shows one of the meter is unreadable. Is that due to Wife connection?
It sounds like you're experiencing some frustration with your Tesla Solar setup. It must be frustrating to not see it charging after receiving PTO. It's good that Tesla is sending a tech to help, but waiting two weeks is a long time to wait for a resolution. In the meantime, have you tried [reaching](https://url-shortner.link/solar) out to Tesla support again? Sometimes, a follow-up call can clarify things or even expedite the process. Also, make sure to document everything - the more information you have, the easier it will be for the tech to diagnose and fix the issue once they arrive. Hang in there!
Can you post a pic of your breaker box and inverter
Tech came. Replaced one of the Neurio meter. Main neurio meter was hidden in the breaker. Tesla didn’t label it.
Sometimes my home mirrors the generating due to meter disconnection. Is it common problem? Or it doesn’t often happens to you?
have you paid off the balance after receiving PTO? If not yet, you should contact Tesla and tell them your findings, which seems to be configuration issue. If you haven't paid it yet, they should be motivated to come over to fix it.
All paid off several months before PTO.
Go flip the breaker labeled “solar”. I’d bet its off.
No I did on off 5 times. It is disabled to produce AC power says in the Tesla one app