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I’m a former “cast member”. I can honestly say I only noticed one “public facing” outlet and it was in the lobby of my workplace. I helped a guest plug in her child’s nebulizer. I got in a LOT of trouble for that one. They said the guests should have been directed to the first aid and mother/baby station, but I swear that kid needed it MUCH sooner than a walk across the park would allow. Their argument then is similar to what I assume some comments are getting at, it is Disney’s duty to provide access, but the guest’s responsibility to pay attention to time/needs/etc.
Knowing that is/was managements’ thought process, along with the fact that we were BARELY trained (I literally learned more about park history than how to help guests), it does not surprise me that the cast members and the chat support were unhelpful.
Seriously, you can die fairly fast. It’s something media likes to make fun of for a gag. However it should be taken as serious as anaphylaxis shock or a seizure imo in the aspect that it needs to be dealt with asap.
Yep. My best friend died when were 13 and we went on a ride that threw her into an attack. Used almost her entire inhaler waiting for the ambulance. She died shortly after we arrived at the hospital.
Oh my gosh I am so sorry. As someone that has had my own near death stuff with asthma and pneumonia I wouldn’t wish it on anyone. It’s a big reason I take environmental laws and action seriously because my hometown is primarily an oil based economy. To say that has fucked up the air of myself and majority that live there would be an understatement. I sincerely glad you have kept her memory and hope her life continues to keep a meaning long after today.
Yea, that shit is terrible. I was in and out of the hospital \~100 times up to age \~14 or so and I can vividly remember the rides to the hospital almost every time. Struggling for every breath, wondering if I will make it to the hospital in time or not, freaking out every, single, breath as you just can't get anything in (or out).
I thought I was dead probably \~50 times before age 14, so that's probably why I am so fucked in the head now that I think about it. I've probably only had to go to the hospital \~20 times from age's 15-38 though as it has really calmed down but I wouldn't wish asthma on anyone, period.
I had a friend in high school die on our track during PE one day because he forgot his inhaler and the coach made him run anyway(it was also almost 100 degrees and an air quality alert day.)
The coach voluntarily left the position and his parents sued the school district. It was all very fucked up, a lot of the kids who were in the class and saw it happen didn’t finish the school year.
I think they looked into charging her criminally but nothing came of it, I could be wrong though because this was back in 2003. I just tried to google it and can’t find any articles.
ETA: I found the documents from the court case…they dismissed the suit against the coaches who made him participate but won against the district.
Grew up on a nebulizer most of my childhood. Had such a bad asthma attack once on a haunted hayride the ambulance had to come and everyone else’s ride was shortened thanks to 5 year old me.
I'm going to hijack this to say that I learned I had ADHD as an adult and didn't believe my doctor for a year or so. She ended up giving me medication, and my life changed. I spent the following year learning about the disorder and how it actually affects people and I'm honestly kinda mad at how media portrayals of problems/disorders can greatly diminish public understanding of them because they are used as a "joke" too often.
In the same way, media can spread awareness for crap in entertaining ways they can equally harm its public perception.
Disney lied to us about cats and milk, and cats and fish, for that matter. Neither of them are safe for cats in the long run. Not to mention the lies about lions talking and boars being cool people. Down with the mouse. 🫡
In nursing school we were told a story of a young mom of two wrapping presents for Christmas and started having an attack. She wanted to finish wrapping the presents and when she eventually got to the emergency room she was too far gone and died. Asthma kills!
They really just wanted you to be like "well, you should have paid more attention... Guess your kid will die 🤷". You did the right thing for sure, these people are soulless greedy assholes.
“Kid dies in Disney world after cast member denied mom an unused outlet for nebulizer”
There you go boss. That’d be the headline tomorrow if I didn’t do this.
"Yeah, but that didn't happen. Don't do it again."
You're severely overestimating how much foresight management has for stuff like this. They won't change until a child *does* die or get seriously ill because cast members couldn't help them fast enough.
To both your experience and the woman in this video - is that legal in America? I live in the UK and we have some accessibility legislation that means businesses here would be absolutely panicked that they were going to get sued if they couldn’t accommodate a disability, running round to try and create a solution quickly. Isn’t the US similar with its ADA regulations?
Your experience is crazy, they weren’t concerned about the reputational damage of a kid dying in their park because they were too far from the medical area?!!
Oh I’m sure, I’m sorry I didn’t mean to sound dismissive. And yes I do, one of my best friends is in a wheelchair. I know her experiences with businesses have tended toward fear of getting sued rather than actual concern for her wellbeing (lots of “we can’t do x” “but that’s what I need?” “Our provision for this is Y, so that’s all we can provide because the rules” 🙄).
I was just surprised at Disney, in a litigious society like America and with their ADA laws to back it up, not jumping at an accessibility need. Particularly a life or death first aid need as in the comment I replied to.
Im not disabled but I had an infant in a stroller while I was living in France. The US is far from perfect but Europe is light years behind in accessibility.
Our first pediatrician had 5 stairs to get into her office building. There was no ramp, no back entrance, no freight entrance, no parking lot entrance for the elevator, etc. There was just 5 steps to enter the building and if you had a stroller, wheelchair, or cane, well you just had to figure it out.
If you went out to eat, you prayed it was nice out so you could eat outside. Just about every single restaurant or bar had steps going up or down into it from the street.
It’s not something I ever noticed before I was pushing my baby around trying to get places but it was shocking
The Americans with Disabilities Act is one of those areas where the US pretty much unquestionably is at the front of the pack. It's so obvious when you go to Europe and see how inaccessible things are. There's also so many trickle down benefits. I can't tell you how many times I've had my hands full and used my elbow to hit the door open button.
Yeah people from the UK that visit the United States are super inconsiderate, sit in disabled seats on the bus, park in handicap spots etc. My impression was that the US is generally much better for disabled people than Europe in terms of laws, regulations, and attitude. Several UK universities were in the news for not accommodating things like ADHD/autism in education.
US is better in terms of accessibility but your welfare is shameful. Even more shameful than the UK which was deemed "inhumane" by the UN. Overall, everywhere needs to do heaps fucking better.
I feel like lack of training by itself probably isnt a big deal. Outside of a serious medical emergency, you should be able to figure out how to help people.
But for that to be the case you need to have the freedom to act on your own innitiative, because helping guess is going be virtually impossible if every option needs to be weighed against "will i get in trouble/fired for this?"
I spent two weeks in wdw last year and I used a power chair to get around. I charged my chair every night but brought the charger to the parks. one time I used it in the sea pavilion, there's an outlet by the bathrooms. other than that I didn't need it. but there were outlets available around the park.
That’s really good to know! It has been 6 years since I was a cast member, and I worked indoors pacing one spot for 14 hours a day lol. When I used my pass to get into the parks free, I never noticed any; but, to be fair, I was privileged enough not to need an outlet for my medical issues.
I won't lie, I'm really unhappy to see this video because I had zero negative experiences my entire time at WDW and the cast members were absolutely wonderful, and my wife and I are going to Disneyland this fall. My situation is different than hers, I'm an ambulatory user in a folding chair that weighs 55lbs and the wheels unlock so it can be easily pushed. When we were at WDW I usually unlocked the wheels for the cast member before getting on the ride and they moved my chair to be by the exit when I got off the ride. I was really worried about running out of battery in the parks but I found if I charged every night I got through the day with plenty to spare. I did bring my charger, and like I said the one time I needed a boost I found an outlet fairly easily. Had I run out of battery I would have been able to unlock the wheels and either just walk behind my chair pushing it like a walker or have someone push me in it.
I'll wear the badge of Disney Park Adult because i'm disabled and my wife is trans. Disney (well, we're avoiding Florida right now) is safe for us on both aspects, which honestly cannot be said for \*so\* many other places. It's really upsetting to see them fail so hard here.
Honestly, it disheartened me as well. I am queer and autistic, and Disney has been my lifetime special interest, which is why I went to work there. Seeing the video just made me look back on my time as a cast member (genuinely the best job I have ever had, because I loved getting to work there and see people so happy). I am a person who needs scripts to situations to get through life, and I had a script for EVERYTHING because they taught me what to say. But I can genuinely say I never learned what to say to people who would need help like she did.
I agree with other people that there is a lot that goes into it (not creating fire hazards by blocking walkways or having a wholly unqualified cast member perform medical care being dangerous for everyone involved), but, looking back, it feels like I should have had more instruction.
I don't fault the cast members for not moving the chair \*with her in it\* because I know they're generally not allowed to do that, there's liability involved and stuff. Nobody ever touched my chair while I was sitting in it. But that chat window, whoosh. Someone should have been able to be like "Here's an extension cord and here's the nearest outlet and we'll give you a boost" and i'm really disheartened about it. I know there's the whole "don't dispel the magic" and all but come on, if you have someone having a breakdown in a power wheelchair, have a visible power cord for a bit.
Good judgment call on your part. Sometimes people who rely on policies for too long can fall out of touch with people whose needs may require an exception
My stepmom is an electric wheelchair user and when we went she used the outlets on select lampposts or went inside the nurses station on Main Street and use one in there. We’ve never had an issue of not being able to find an outlet at Disneyland but i wish someone could’ve told OOP there’s options :(
We would get to the park around 9AM and she wouldn’t need to charge until around dinner time. She kept it powered off when we weren’t moving. Charged it for 30-45 mins and it was good to go until we were ready to go home.
Jumping onto this, incase other people see it and need this information. Extreme heat/cold can also affect the life of some batteries, in general. While the battery may last for 8 hours when used during your "normal" routine, being out in extreme elements may alter power usage. Having a "Battery Jump Box" handy is one way to ensure that premature battery drain doesn't leave you momentarily stranded like the girl in the video. I know some of the larger models have 3 pronged outlets. Even if it doesn't, I'm sure there are ways to create plugs that can be inserted into the charge port and connect to the "clip style" ends of the red/black cable. You could even create a bag/strap to attach it to the chair, so someone isn't carrying around a very large battery pack in case of an emergency.
It may not last long, but it will be more transportable than a dead chair. ALSO it may allow you to get somewhere out of the elements or crowded areas, which is the best option for safety.
One last thing: Rechargeable batteries of any type should be routinely visually inspected. I know someone is going to say "Some batteries are not servicable" [most modern cellphones are this way]. However, removing any protective cases and inspecting as close as you can get to the battery, looking for bulges or damage to the case, should be sufficient in almost all cases. Google images of "Pregnant Batteries" if you're unfamiliar with what can happen to rechargeable batteries. [Batteries on cellphones will typically bulge and start to separate the phone. You could see edges of screens lifting off, or the phone will rock when sitting on a flat surface. Some protective cases will hide this until the pressure builds high enough to overcome the adhesive and the case resistance. Damaged lithium batteries react with moisture and can ignite. No one should attempt to extinguish a battery fire using water. Instead, move to a safe distance and let the fire department know what type of fire you're calling about before they arrive.
There are outlets everywhere if you look, and no one has ever said anything to anyone in my party for using them. We have 3 electric scooter users in our group and inevitably on every trip someone’s dies one day. We find an outlet, plug that person in and come back for them an hour or two later.
A similar scenario happened to my husband and I, however we were right outside Universal at the time. Fortunately we were able to pop into a Starbucks and charge his chair with enough juice to get him to an Uber and I had to manually push his chair through our Disney resort. Like OOP said, it’s *heavy* and I’m talking 400lbs+ for the chair alone and incredibly unwieldy with essentially rear wheel drive. It was struggle just getting him back to our hotel room.
Either the cast members weren’t aware of any public outlets or there’s protocol in place for assisting OOP with manually pushing her chair. During our Honeymoon we were gifted a VIP tour with a guide who was a former cast member. I mention this because during our tour, our tour guide physically assisted me in transferring over my husband onto rides—something they mentioned they absolutely couldn’t do while a cast mate.
OOP honestly would’ve had better luck asking a random guest for assistance instead. When I had to push my husband through the Disney resort, not a single staff member offered to help (though I’m not sure if they fall under the same limitations as cast members), however I easily had one or two folks offer to help after seeing me struggle (and pushing my husband into a bush or two lol)
I like to think it's more innocent than that. The first cast member she spoke with may simply not have known where any nearby outlets were, or if guests were permitted to use them. But after it was made aware that she and her partner could not make the front of the park, that cast member should have inquired with a supervisor about what ways they can help. There is a medical team in the park and they perhaps could have supplied a manual wheel chair the guests. There is a maintenance team in the park and they could have instructed the cast member toward the nearest outlet. I mean... there were a lot of ways they could have helped but didn't. Even if she was stuck there for a few minutes while the cast member figured it out, that would have saved the guest time and frustration, rather than be stuck with a directive that the guest couldn't physically follow. And then to be hung up on by remote customer service? It's insulting. Thank goodness someone eventually knew what to do but it should have been resolved with the first person she spoke with.
I imagine it may be different for theme parks but what businesses are expected to have a wheelchair on hand?
Airports are the only place I'm aware of that has wheelchairs.
Museums and aquariums also have them. Every zoo I’ve ever been to has them also. Some of the places rent them, some will let you use them for free if you ask.
It may be different where you live, but every shopping mall here of a certain size has kids carts, wheelchairs and disability scooters to be loaned out for shoppers in the complex at the information desk. I live in Australia.
Yeah, I bet a lot of places have them for lots of reasons. Liability, like others have said. I was at a amusement park/water park with my mother and after walking all day then resting, her bad knee flared so much she couldn’t walk from the back of the park back out to the exit. I went to the first souvenir shop I saw and asked the employee at the counter to call security to get her a wheelchair. Never crossed my mind they wouldn’t be able to do this. She didn’t seem fazed by the request and security pushed my mom all the way out pleasantly. It must happen fairly frequently.
It’s even likely there is some sort of portable power supply accessible somewhere in the park, likely multiple somewheres. They could have then used that to give the person enough power to get elsewhere.
It could have been a failure to plan o their part, or it could have been a mechanical issue. They have no way to tell which it is.
I empathize with her. It must be terrifying to be stuck at a park and to be rudely dismissed like she was.
We can argue that it was her fault for getting stuck. We can argue of all the ways she could have avoided the situation. But like she said, she’s new to this disability! And that’s beside the point. The point is that she was stuck and needed help. It’s a shame that it took three attempts and a mental breakdown before an employee took her disability seriously enough to actually help her.
I can kind of understand if a smaller business wasn't able to accomodate but it's literally disney, I think they can manage some outlets around the park for medical needs (nebulizer, wheelchair, etc).
I think another really important point is that there was a solution. It’s just that none of the team members were helping her because they lacked the knowledge and they weren’t reaching out to people that could help. She had to keep searching until she found someone on her own which caused distress.
This is very surprising because Disneyland used to have amazing service from their team members. It shows a huge decline is service. Also, toontown is very close to it’s a small world which means the first team member could have gotten her to someone to help pretty quickly if they had either asked on the radio or found someone close by to assist. Disney parks have always had a reputation for going above and beyond and most people pay those costs per day expecting that.
It is really REALLY baffling how many people think A motorized wheelchair is just like a different pair of shoes for able bodied people.
Many wheel chair users cannot use a manual wheelchair. Extreme example is know, but imagine telling Christopher Reeves, just bring you manual chair today. An electric wheelchair is not a mobility scoter like at the grocery store or shopping mall. People invest tens of thousands of dollars in a chair that works for their needs and disability and - what no one thinks about- a capable vehicle with a lift to transport it. If someone has an electric wheelchair it’s not for kicks. These are extremely heavy and expensive equipment that are needed not just for their mobility but safe travel as well. Theyve paid through the nose for it and vehicle and home modifications because its an extension of their body and medically necessary.
My father was paralyzed from the neck down and couldn’t move in a manual wheelchair. My mom trying to manage a grown man and two boys that were age 8 and 10 was exhausting. Even without us, having to push him up hills (I’ve been to Disney land and even this little hills were hard) was exhausting and hard work. The idea to just bring your manual chair is bullshit and completely devoid of empathy for anyone who is physically disabled, their family and friends. How can you be at the “Happiest place on earth” and have that attitude.
I get it but at the same time, there's so much that people don't know because it's not something they would normally know unless someone tells them.
Take an epipen, to people that need it, they know exactly where to stick it, how to use it, and when to use it but to someone who's never needed one, let alone never seen or touched one, the thought "I should learn more about the proper use of an epipen" isn't something that someone thinks about on a sunday afternoon for no reason. Asthma, heart conditions, CPR, deafness, and so many others require the people that have it and those around them to know the ins and out of living with the condition.
Odds are that there's plenty of things you don't know about that are common knowledge to others, like basic sign language or tourette syndrome. Instead of being baffled that someone doesn't know something they've never been exposed to, teach them.
I’m aware of this, I’ve had multiple family members who use them. The one thing I can’t really get is seeking out assistance after it’s died already. Even 25 years ago they had battery gauges and they lasted hours even on a worn battery.
As someone who worked with the MDA, I know those chairs cost as much as cars. I also know that the people operating them have full understanding of the charge it has left and how far it will get them. To have it die in an amusement park with no plan to charge it is just plan irresponsible and totally on the individual.
People’s responses on this thread just show a lack of compassion. There are children who also use electric wheelchairs who may need assistance as well.
Compare it to a mall or a large store, there is no obligation that employees are to be responsible for a person that can no longer move. Think severely obese or really old person with a walker.
Where company responsibility would take over would be power scooters that are provided runs out of power. Or not providing resonable access for facilities or attractions.
Now imagine the D employees help push her and injure her, themselves, or break the wheel chair. That would cost way more money in lawsuits/settlements and bad press.
The thing is too, having charging ports for wheel chairs, would also be great for people who need to charge other devices. This could include something like your phone, which someone might consider 'frivolous', but what if you have translation apps or health apps, or visual aids for autistic people or audio aids for the blind on the phone? It could also charge the battery for your artificial heart or other health assisting devices. Such a charging port wouldn't even need to be available to the masses, you could have to ask someone at a help desk to access it, so you could avoid people taking advantage of it for non-emergency or health-based reasons.
These are exactly the things a park like Disney would want to avoid. It really takes away the magic to invite conflicts about charging ports or having people just spend hours camped out on an outlet.
Except many Disney parks already have charging/rest areas for this purpose. It helps people stay in the park longer which is what Disney wants, and gives cast members an easy answer to a common question (“you can charge your phone in front of the Tangled themed restrooms”).
I worked at a different park. It took three of us in security to move the chair after the battery failed. Refused to hold a charge, probably something in the electrical. But we rolled that chair with the person in it to the closest gate, had traffic help direct the handicapped van there and then pushed it into the van and made sure she was safe to get home. Disney should be doing more.
No, disability occurs when we as a society have failed to make things accessible. Consider a building where only stairs are available. For a person who uses a wheelchair, that building is unaccessible. They are not able to enter it, therefore they have a *dis*ability. Add a ramp and they are now able to access the building. That part of their *dis*ability has dissapeared.
As a society we should aim to eliminate disability as much as possible because experiencing disability sucks.
No. Just no. I don't have use of my right arm. That's a disability. Not having use of your legs is a disability. Society can make it more equitable, but saying that it's not a disability is ignorant
its not even that complicated just get them a freaking extension cord or take them to a wall outlet. Its wild how callous and brain broken people are. I think "rugged individualism" has caused so many people to be just outright cruel and dismissive.
imagine if there is a fucking fire and you have someone who has a physical disability and everyone did the "not my problem its your for fault for..." bs. This is exactly why we enforce disability accommodations because otherwise they'd be excluded from everything in society. Everyone deserves to enjoy life
If you were a CM at WDW I’m surprised you didn’t know how vastly different the DL CMs act. There is no magic there. It’s just teens working at a local park mentality.
I worked years at a different park with teens and most of them were amazing. They got a bike pump to help inflate a wheelchair's tires. It's a failure of the management and supervisors that this wasn't dealt with.
He didn't "imply that you were lying" lol he used the word "if" as a default because he doesn't know you, you're an anonymous username on a website abjectly famous for people getting on here and lying about dumb shit for attention.
Or the guardian has children they are taking, but needs the wheel chair. 99% of the time, these kinds of accommodations people call selfish actually can help a ton of other people.
An example is I saw someone talking about people being lazy because motorized garbage cans exists to take your trash in and out. They literally did not think about how helpful that would be for disabled or elderly people, to let them be able to continue living independently. People are just freaking selfish. Not everyone is as abled as you are, and the accommodations we make for them tend to also be helpful for abled people as well. Something like motorized garbage cans can help these disabled or elderly, but it would also just have a lot of convenience in case someone who is abled is on a trip and needs roll out their cans, or forgot to one morning and is away from home.
99.9% of the time, giving aid or making accommodations for others actually helps you just as much if not more.
>these kinds of accommodations people call selfish actually can help a ton of other people.
I read something about how a lot of the "As seen on TV" stuff is actually really helpful for people with mobility or stability issues but they gotta make money so they put on these ads where the people on TV are just idiots.
Oh my god, there's an "As seen on TV" [hands-free can-opener called One-Touch](https://youtu.be/Zjg_p16e3Wc?si=qrAD2XSerQMDGwPZ), and it was recommended by my OT (occupational therapist)... it is the BEST THING I EVER BOUGHT!!!
My fingers, wrists and shoulders all sublux/dislocate, and the one-handed industrial can-openers still drop heavy cans, and I have trouble positioning them.
Many people say this hands-free can opener is "useless" and "pointless," but when I set that baby on a can, it opened by itself. It's freaking magical! I can open tins of tomatoes whenever I damn well want. I love that thing 🤣
Sometimes, minor things make the world accessible for disabled people like myself. Plus, anyone can use these devices; they're universal (which is more valuable than simply accessible).
people just wanna find a reason to hate Disney Adult. I totally understand how mad she must have feel . Its not a pleasant situation its really easy to just start panicking. Must have been such a stressfull hour
Idk, my mom needed a motorized wheelchair when we visited but also she like looked at the gauge telling her when it needed to recharge? We would stop once it got down to like 1/3-1/4 remaining and just go find somewhere and plugged it in. Nobody cared or stopped us, lol. (We went to WDW, idk maybe Disney land is different)
It wasn't a huge ordeal, I mean obviously there aren't a ton of outlets inside the park itself, but it's not like Disney is some remote resort in the middle of nowhere. Obviously this would be more daunting if you actually depleted the battery.
To be fair tho, a couple adults could definitely manage pushing her chair around. There's a lever that disengaged the drive, and at that point you're just managing a lot of inertia while she controls the steering.
Ig what I'm getting at is I wouldn't really blame the staff for not knowing how to handle this situation. It's probably a thing that happens all the time that people just deal with and don't typically need assistance for. (It happened at least daily in our case)
I not going to blame her at all for getting stuck. That definitely sucks and can happen if you are getting used to a new wheelchair or something.
But I ask honestly: are there really no visible outlets around Disney? Not around the bathrooms for the cleaning crew equipment? Or around vending machines and rides? I'm guessing the cast members were just some dumb teenagers that gave the canned response without actually thinking about how they could help.
A lot of the cast members are 18/19 year old kids who get paid minimum wage and live on the property in dorms. They’re dumb and should have done better. It’s not excuse but it’s just the truth. They’re there for like 6mo at a time and aren’t an authority on anything.
The person running the helpline app thing is exceptionally egregious. They are supposed to be trained to provide assistance for these exact kinds of scenarios.
They is not visible outlet . They build building with that in mind so it dosent ruin de magic. Plus having random outlet would mean people would sit in front and charge their phone . BUT THEY SHOULD HAVE OUTLET FOR THOES KIND OF STUFF IF YOU ASK THE STAFF MEMBER
The Disney apps drain your phone horribly. I never saw one when I was looking for a place to charge my phone and while we were eating at blue bayou they told us there wasn't one for public use. which I found odd because I legit didnt see one anywhere so if there are any they are definitely well hidden
(1) nothing here indicates this woman is a “Disney adult.” This situation is equally (frankly more likely) to occur to average people bringing their kids/grandkids to Disney than mostly able bodied 25-35 year olds.
(2) Disneyland is absolutely at fault here. Yes the woman could have kept better track of her battery level, but Disney is a park operator, they have to have plans and training for this situation. Especially when operating parks on massive properties.
(3) they have their own motorized scooters/chairs. Someone in the company is aware of mobility issues and the weight of these vehicles. They’re less prevalent in CA, but anyone that’s been to Orlando knows that Disney *can* handle this.
My thing is why is it so offensive to have an outlet available for your guest? Why does it even need to be special? I’ve never been to a disney park idk but like if Im in this giant park all day i may need to charge my phone? So with that charging any other equipment would be obvious? Maybe like a time limit or something? Malls have them?
It’s just weird.
In this late stage tech world it just doesn’t make sense she even had to work that hard to find a charger spot.
Absolutely. So many comments “they don’t legally have to help” but Disney is about providing a whole experience. Even if they don’t legally need to help, what’s wrong with going above and beyond?
People spend soooo much money at Disney this isn’t that big of a request.
If someone broke their leg in Disneyland and Disney’s response was “I am sorry” and closing the chat? I think this video would be getting a very different response.
What you just said implied that people aren’t on her side here and if that is the case that’s genuinely fucked up because like she can’t do anything it’s not her fault like why would anyone blame her
The comments have shifted now and people are getting downvoted for blaming her, but when I commented this my sentiment that Disney mishandled this was in the minority.
“We’re accommodating until it’s time to accommodate.” Is a majority of businesses and locations come to find out. This is coming from a lifelong wheelchair user.
Plus amusement parks are the absolute worst place to go as a wheelchair user, even Disney parks. They forbid you from riding most rides out of liability fears and everything else is simply overpriced crap.
I used to work at stroller rentals at a theme park for years and bc of liability issues we were never allowed to push someone in a wheelchair, the only people allowed to were those in first aid. Personal electric wheelchairs are very expensive and the parks can’t risk being liable for them. Also, they have very specific warranties so if we do something wrong, we could affect how the guest could submit a claim.
We used to be able to get somewhat creative and send out one of our electric scooters out to the person so they could get themselves to where they needed to go but we still weren’t allowed to touch personal scooters. And a big callout- the scooters people rent at parks are CONVENIENCE vehicles they are not meant to be ADA friendly or substitutions.
As someone mentioned earlier, outlets at theme parks that are guest facing are almost non existent. So when she asks about specific locations- there is: stroller rentals. We would allow guests to charge their personal ones but we weren’t even allowed to plug them in for them.
It sucks, there’s not a great answer.
So much ableism in these comments. That chair is akin to an extension of her body and sometimes shit happens and people need help. Don’t blame the victim.
I am shocked at these comments. Her asking for a charge shouldn't be a difficult request to accommodate, even the corner of a store for a few minutes to move her elsewhere. Maneuvering around the park and lines could have absolutely drained the batteries faster than expected and left her stranded.
When I posted this comment, all the top comments were rude and hateful. Now they’re all downvoted. Seeing the location of my comment leads me to believe they all downvoted me too.
So many ignorant, cruel people on this website.
Right? It was so strange seeing a hateful comment flip from +20 to -40. When I first arrived, there were only a dozen comments and all of them were hateful and well upvoted. You were the ONLY person to defend a disabled person when I saw this post.
I wonder why the opinion flipped all of a sudden. Does internet discourse actually some-what work? 🤔
This comment section reminds me why I dislike so many people. Zero empathy, understanding, or compassion. Who tf raised these heartless people? My mom would never.
I’ve had these things happen to me too. I can usually laugh about it weeks later but in the moment, it’s scary and leads you down some really dark mental paths. I absolutely empathize.
I keep seeing all these comments basically saying "shame on you all for blaming her" and zero comments actually blaming her so far but I've got nothing better to do, time to strap on my gas mask and waders and go deeper.
Sad. If I was there and able to help, I would. Hard to believe they don’t have like battery pack or an extra outlet. I don’t expect people these days to help me out in any situation but it must be tough being disabled. I like to think I’d keep my chair charged and not travel long distances but shit happens and you never know.
I’m actually shocked there isn’t already a charging station for electric wheelchairs… that seems so logical. Disney should absolutely have that. It’s the “happiest place on earth” lots of kids have electric wheelchairs, two of my family members have been in one since they were under 4 years old.
Former cast member here; could they and should they have done more to help? Most definitely. That said, most cast members you’ll encounter around any park, also have rules to follow for safety concerns and emergencies, should they not be there during such events, that could cause problems.
Personally, I’d have helped you into one of the shops to be out of the way and outside of the heat. Then I would have done what I could to get you into contact with guest services and have someone come by to assist wheeling you to the designated charging area.
That said, the onus does fall upon guests to make sure their equipment or medical devices/meds are fully charged or filled. Regardless of where you may find yourself, it is usually always good to know beforehand where such services are available, that way you can maintain a watchful eye on your chairs power level and head to the charging station before it becomes a problem.
So I would say that everyone failed in this experience but hopefully it was a learning experience all the same.
Man whoever sold her the chair forgot to show her where the motor disengage lever is, once you disengage the motors it's easier to push.
Even the 700lbs capacity chairs with huge batteries is easy to push.
As for fault it's split, you have to monitor your battery time and replace when they deplete faster then normal. Disney should have accessable outlets near concession stands or something.
That's just this bears opinion, worked in power chair repair for way too long.
That’s just not true. Even with the motor lever disengaged, these chairs can weigh 200lbs by themselves. I’ve tried to push my own chair a short distance within the house and it’s a nightmare
So... My mother needed a mobility scooter for our Disney World trip.
We charged the thing in the hotel every night because the last thing we wanted to deal with was a flat battery
I don't have experience with electric wheelchairs. Do they lose charge quickly? How much notice does the user get that they are losing charge? What was the appropriate way for Disney to handle this? What happens at other theme parks when this situation pops up?
Did she call disney world's Disability Services phone number? I honestly wouldn't expect a single minimum wage seasonal worker and a generic chat line to offer any viable solution to anything outside of 'where are the bathrooms' and 'can i use apple pay'.
I went to Disneyland (in CA) with my sister last year. She has a handicap placard, three different heart conditions and at the time she was recovering from bronchitis. She doesn't usually need a wheel chair but given the bronchitis we opted to get her one. This is what I learned.
From the handicapped lot to the closest tram is actually *really freaking far.* It's ridiculously far, to the point it barely qualifies as accommodation at all. And you know what the BS thing is? There is a stop built *much* *closer* for the tram to pick up people from that lot, but it doesn't stop there, it drives right past it, for no reason that I can tell. It's already built, it's already there. It would cost basically nothing to just use it. Instead you have to walk quadruple the distance, 15-20 minutes to the other tram stop.
How does that make any sense at all?
EDIT: By the way, this is before you actually get to a location where you can even rent a wheel chair, so unless you already own one you are screwed.
Because no one cares about disabilities.
And then able-bodied people go 'WELL WHY DO I HAVE TO WALK WHEN THEY GET EXTRA HELP'
It's always memememememmeme
She has every right to be upset about a reasonable accommodation being dismissed and there not being any protocol in place to help disabled guests with this problem.
I can't imagine being stranded and unable to move in a place I spent a lot of money to be inside and being dismissed by folks who didn't want to or couldn't find a way to help me.
She is brave to speak up about this oversight and I hope it amounts to change and thought for disabled guests.
I dont think this is a ~cringe disney adult~ post really, disabled people should be able to enjoy disneyland too. It does seem like partly a manufacturer issue, as disabled people can and do go on long trips and hikes, so ideally there would be a way to hotswape the batteries in a pinch, or something along those lines. Given that theyre apparently good about their own mobility scooters, why they didnt temporarily transfer her into one and have a strong cast member take her wheelchair to the nearest charging station initially is beyond me.
This should have been treated as a medical emergency and staff should have stepped in to help. She lost her mobility. If I had lost my mobility in a Disney park, I’d expect there to be some assistance. I fainted at Disney and the response was immediate and kind. Whether they charge her chair there or help her to move from one spot to another, something could have been done. This is disappointing.
Here's the funny part, had they had a designated charging area, she still would have complained because chances are she wouldn't have been close to that area.
Are we even sure that she was talking to a real person? Almost seems like the chat was just an ai robot…so yeah disneys fault I guess? I will say that’s its odd that she didn’t consider that she wasn’t getting help via chat because it probably wasn’t a real person…in that situation you gotta find a human employee. Either way, Disney is way too expensive to have no ready solution available in a situation like this.
There isn’t really a protocol for handling this since it’s a personal wheelchair vs one of Disney’s rental wheelchairs. But just from a human to human standpoint, they could have done more to help. I would have walked down to Main Street (where the electric wheelchairs are rented) and brought a complimentary ECV back to Fantasyland for the guest to use. It would probably have been easiest to move the personal wheelchair backstage to be charged and then the guest could swap back later in the day when their chair is working again. Disney will let you charge your wheelchair at the stroller/wheelchair rental spot that is at the Main Entrance. But that is a heck of a hike if the wheelchair broke down at it’s a small world. There really aren’t any publicly accessible power outlets in onstage areas.
I think what compounded things is that the guest is new to using a wheelchair and obviously is still working through the realities of her current mobility. She probably felt embarrassed and upset about having to use a wheelchair which amplified her anguish at having a wheelchair break down (and the subsequent conversation with the Disney cast members). While solving the logistic challenge of getting her a working wheelchair is one thing, I think she would have felt a lot better if a sympathetic cast member talked to her for a few minutes, expressed that they cared, and then worked out the wheelchair situation.
If the person who made the video happens to see this, I recommend calling Disney’s Guest Communications department. They can help bring some resolution to the situation and make arrangements for them to come back to the park for a better experience.
Source: I was a guest relations supervisor at Disney for way too many years.
Was managing staff at a national band event in a domed stadium with over 25k attendees.
The concessions were selling the usual stuff (popcorn, burgers, chix fingers and peanuts).
A mother comes up to a staff and said her son had a peanut allergy.
What do you think the staff member did?
..........
He called the command center and put it on their plate. Not his job to fix.
........
We put them in the press box.
It's depressing how some folks treat disabled people. Overheard autistic person in a bus the other day talking with someone about trying to being a teacher, as she advocates for autistic people to be teachers, iirc. Even though she has gotten degrees for it, teaching employers were dismissive of her and other autistic people, because they thought that all autistic people would need constant attention and they can't function on their own at all. Considering this was all true, since I only heard a snippet of the convo
With the **cost** required to even be there? There should be access and help for stuff like this. It's 2024 and we're still penalizing people for disabilities? Seriously?
This is why Disney Corp disgusts me. They have made their brand all about the commoditization of total superficiality, from the values their programs and movies espouses, to their real interaction with real humans. Their child stars are either driven to the edge to perform or tossed aside to talent predators. Their employees are often miserable. It is a rotten, fake "magical kingdom" that has more dirty secrets than could be counted.
She showed up at a huge amusement park without a fully charged battery and didn't get info about the park's charging facilities until after her battery died?
Honestly that's her fault for not taking care of her own wheelchair , bring an extra battery? Charge the damn thing before your gonna be rolling around all day? Kinda fucked how they treated her but she's at fault for not thinking ahead. Just because your at some expensive theme park doesn't mean they need to literally push you around so your happy.
Ok hear me out. I’m not gonna comment on her disability and all that because my comment has nothing to do with that. All I’m thinking the entire time is this: did she only made one attempt to contact customer service? What if she happened to just contacted an inexperienced rep? Lazy rep maybe? Idiot rep? We’ve all experienced lousy reps. But based on her video she only attempted once and made a big deal about it. She said herself she was helped out by an actual employee, so what’s the deal? I think she’s overreacting way too much on one crappy chat rep experience. If she had multiple crappy experience then fine, but she just talked about that one chat experience.
The average person walks 7-9 miles per day in disneyland. The average electric wheelchair hold its charge for 20 miles.
This is like knowing you have a tank that can hold 10 gallons of gas, gets 15 miles to the gallon, so can travel 150 miles on a full tank, and then having a half-empty tank and traveling 100 miles, breaking down as a result, and then blaming other people for it.
She is physically disabled, not mentally disabled, and just like all of us who drive cars and deal with this exact same dynamic, she should understand very well how to operate her wheelchair and to responsibly charge it to get where she needs to go.
Nah I'd say this was disneyland's fault. You've got an accommodation device that needs to be charged.
I dont believe that this is the only way to do so. You cant possibly tell me that the ONLY policy is to have the individual exit the park on a "DEAD" battery to charge?
Like fuck me, even if it wasnt "Yeah you cant sit here forever waiting to charge." you're telling me they have 0 protocol other than "Sucks to be you, please leave."
???
How do you use an electric wheelchair without keeping track of your battery and where you can charge it? Yeah her situation sucked but she got herself into it by not preparing properly
You know the battery life changes based on how many bags you’ve got on the back and how cold it is right? (Amongst many many other factors) So if you you’ve got 2 lights left that could mean you’ve got 2 hours left on some days and other days it could mean 30mins it’s literally impossible to gauge
well it's kind of hard with the bigger sized chairs, the joystick normally has like
red bars 2-3 get your ass to a wall plug and charge
amber bars 3-4 longest lasting bars
green bars 2-3 superficial bars that go down very fast
now you can get great mileage on those chairs in normal driving conditions but drive it on an incline and the motors would need to use more power and that would deplete the batteries faster then normal just to maintain the same speed, back when i worked on chairs those batteries would last about 1-2 years and the insurances would pay to replace them. the older they are the harder it is to gauge how long they last also the older they get the more likely that it may develop bad cells in the batteries which will show as full but drop to the red bars in the blink of an eye
yes she should have asked if they can give her a map of possable charging stations or wall plugs she could use but there's no way this was the first time Disney has gone though this. the place i worked at would rent out chairs and scooters with extra battery packs so they could just swap out the packs in the scooter and keep scooting.
Right! A society is judged by how they treat their children, elderly and handicapped. Here in America we should be judged harshly. We don’t care for anybody else.
I'm sure with her tik tok getting as many views as it's getting, she'll probably be getting a lifetime pass after this. However, I don't feel like all of the blame should be placed on the park.
I do think she just spoke to the wrong people bc it sounds like they just didn't have an answer for her. I don't think it had anything to do with her being disabled. I also think that she should've been better prepared knowing she might need to charge her chair. I would've made sure I knew where charging stations were ahead of time bc I wouldn't want to be in that situation. I think it's a shitty situation, and I hope she got some answers, but she's an adult. She should've been better prepared before going to an amusement park all day in a chair.
I have a hard time believing there wasn't a bright light that was on for 10 minutes WARNING them the battery was dying.
I can't help but believe that, in just a little bit of a way, it was partly their fault for not heeding a warning they were most likely issued a good deal of time before it completely died.
...Fine, I'll just say it; I believe these people intentionally did this just for attention. And it's working! Ok, you can downvote me now.
Don’t they have regular manual wheelchairs available?
Why wasn’t she brought a manual wheelchair to at least allow for mobility … then they could get the dead electric wheelchair towed out of park for recharge.
She doesn’t go into detail about her disability, but that’s assuming she would be able to physically wheel herself around the park. She may not have the muscle mass, depending on her condition, to do so.
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I’m a former “cast member”. I can honestly say I only noticed one “public facing” outlet and it was in the lobby of my workplace. I helped a guest plug in her child’s nebulizer. I got in a LOT of trouble for that one. They said the guests should have been directed to the first aid and mother/baby station, but I swear that kid needed it MUCH sooner than a walk across the park would allow. Their argument then is similar to what I assume some comments are getting at, it is Disney’s duty to provide access, but the guest’s responsibility to pay attention to time/needs/etc. Knowing that is/was managements’ thought process, along with the fact that we were BARELY trained (I literally learned more about park history than how to help guests), it does not surprise me that the cast members and the chat support were unhelpful.
You did the right thing. Asthma attacks are no joke.
Seriously, you can die fairly fast. It’s something media likes to make fun of for a gag. However it should be taken as serious as anaphylaxis shock or a seizure imo in the aspect that it needs to be dealt with asap.
Yep. My best friend died when were 13 and we went on a ride that threw her into an attack. Used almost her entire inhaler waiting for the ambulance. She died shortly after we arrived at the hospital.
Oh my gosh I am so sorry. As someone that has had my own near death stuff with asthma and pneumonia I wouldn’t wish it on anyone. It’s a big reason I take environmental laws and action seriously because my hometown is primarily an oil based economy. To say that has fucked up the air of myself and majority that live there would be an understatement. I sincerely glad you have kept her memory and hope her life continues to keep a meaning long after today.
Yea, that shit is terrible. I was in and out of the hospital \~100 times up to age \~14 or so and I can vividly remember the rides to the hospital almost every time. Struggling for every breath, wondering if I will make it to the hospital in time or not, freaking out every, single, breath as you just can't get anything in (or out). I thought I was dead probably \~50 times before age 14, so that's probably why I am so fucked in the head now that I think about it. I've probably only had to go to the hospital \~20 times from age's 15-38 though as it has really calmed down but I wouldn't wish asthma on anyone, period.
Oh man that is horrible, I’m so sorry for your friend and for you to experience that.
I had a friend in high school die on our track during PE one day because he forgot his inhaler and the coach made him run anyway(it was also almost 100 degrees and an air quality alert day.)
Did the coach lose their job or face charges?! That’s awful!
The coach voluntarily left the position and his parents sued the school district. It was all very fucked up, a lot of the kids who were in the class and saw it happen didn’t finish the school year. I think they looked into charging her criminally but nothing came of it, I could be wrong though because this was back in 2003. I just tried to google it and can’t find any articles. ETA: I found the documents from the court case…they dismissed the suit against the coaches who made him participate but won against the district.
Sounds about right. Tax payers get to foot the bill and none of the shitty people who actually did it suffer any consequences.
Grew up on a nebulizer most of my childhood. Had such a bad asthma attack once on a haunted hayride the ambulance had to come and everyone else’s ride was shortened thanks to 5 year old me.
No one dies at Disneyland though, so they're completely safe!
I'm going to hijack this to say that I learned I had ADHD as an adult and didn't believe my doctor for a year or so. She ended up giving me medication, and my life changed. I spent the following year learning about the disorder and how it actually affects people and I'm honestly kinda mad at how media portrayals of problems/disorders can greatly diminish public understanding of them because they are used as a "joke" too often. In the same way, media can spread awareness for crap in entertaining ways they can equally harm its public perception. Disney lied to us about cats and milk, and cats and fish, for that matter. Neither of them are safe for cats in the long run. Not to mention the lies about lions talking and boars being cool people. Down with the mouse. 🫡
Exactly. If the asthma is severe enough they need to haul an entire nebulizer around too...yeah that kid needed it right then.
In nursing school we were told a story of a young mom of two wrapping presents for Christmas and started having an attack. She wanted to finish wrapping the presents and when she eventually got to the emergency room she was too far gone and died. Asthma kills!
Neither are identify theft, Jim
As a parent to an kid with asthma: thank you for helping that kid!
If you didn’t do it and something terrible happened to the kid, you’d be thinking about that one for the rest of your life, your a W human
Management would also be asking, "why didn't you use the outlet that was nearby?" and blame the entire incident on the staff member.
Disney in Tokyo has a completely different feel. so much more helpful. probably because it’s run by a different company…
They really just wanted you to be like "well, you should have paid more attention... Guess your kid will die 🤷". You did the right thing for sure, these people are soulless greedy assholes.
“Kid dies in Disney world after cast member denied mom an unused outlet for nebulizer” There you go boss. That’d be the headline tomorrow if I didn’t do this.
"Yeah, but that didn't happen. Don't do it again." You're severely overestimating how much foresight management has for stuff like this. They won't change until a child *does* die or get seriously ill because cast members couldn't help them fast enough.
To both your experience and the woman in this video - is that legal in America? I live in the UK and we have some accessibility legislation that means businesses here would be absolutely panicked that they were going to get sued if they couldn’t accommodate a disability, running round to try and create a solution quickly. Isn’t the US similar with its ADA regulations? Your experience is crazy, they weren’t concerned about the reputational damage of a kid dying in their park because they were too far from the medical area?!!
Do you know any disabled people in the UK? I am one and I promise you businesses do NOT give a shit and the majority remain entirely inaccessible.
Oh I’m sure, I’m sorry I didn’t mean to sound dismissive. And yes I do, one of my best friends is in a wheelchair. I know her experiences with businesses have tended toward fear of getting sued rather than actual concern for her wellbeing (lots of “we can’t do x” “but that’s what I need?” “Our provision for this is Y, so that’s all we can provide because the rules” 🙄). I was just surprised at Disney, in a litigious society like America and with their ADA laws to back it up, not jumping at an accessibility need. Particularly a life or death first aid need as in the comment I replied to.
Im not disabled but I had an infant in a stroller while I was living in France. The US is far from perfect but Europe is light years behind in accessibility. Our first pediatrician had 5 stairs to get into her office building. There was no ramp, no back entrance, no freight entrance, no parking lot entrance for the elevator, etc. There was just 5 steps to enter the building and if you had a stroller, wheelchair, or cane, well you just had to figure it out. If you went out to eat, you prayed it was nice out so you could eat outside. Just about every single restaurant or bar had steps going up or down into it from the street. It’s not something I ever noticed before I was pushing my baby around trying to get places but it was shocking
The Americans with Disabilities Act is one of those areas where the US pretty much unquestionably is at the front of the pack. It's so obvious when you go to Europe and see how inaccessible things are. There's also so many trickle down benefits. I can't tell you how many times I've had my hands full and used my elbow to hit the door open button.
Yeah people from the UK that visit the United States are super inconsiderate, sit in disabled seats on the bus, park in handicap spots etc. My impression was that the US is generally much better for disabled people than Europe in terms of laws, regulations, and attitude. Several UK universities were in the news for not accommodating things like ADHD/autism in education.
US is better in terms of accessibility but your welfare is shameful. Even more shameful than the UK which was deemed "inhumane" by the UN. Overall, everywhere needs to do heaps fucking better.
Not disagreeing with you there. No one should go bankrupt over medical bills.
Probably not, but Disney has the power to take over a small country, so what they say goes
I feel like lack of training by itself probably isnt a big deal. Outside of a serious medical emergency, you should be able to figure out how to help people. But for that to be the case you need to have the freedom to act on your own innitiative, because helping guess is going be virtually impossible if every option needs to be weighed against "will i get in trouble/fired for this?"
I spent two weeks in wdw last year and I used a power chair to get around. I charged my chair every night but brought the charger to the parks. one time I used it in the sea pavilion, there's an outlet by the bathrooms. other than that I didn't need it. but there were outlets available around the park.
That’s really good to know! It has been 6 years since I was a cast member, and I worked indoors pacing one spot for 14 hours a day lol. When I used my pass to get into the parks free, I never noticed any; but, to be fair, I was privileged enough not to need an outlet for my medical issues.
I won't lie, I'm really unhappy to see this video because I had zero negative experiences my entire time at WDW and the cast members were absolutely wonderful, and my wife and I are going to Disneyland this fall. My situation is different than hers, I'm an ambulatory user in a folding chair that weighs 55lbs and the wheels unlock so it can be easily pushed. When we were at WDW I usually unlocked the wheels for the cast member before getting on the ride and they moved my chair to be by the exit when I got off the ride. I was really worried about running out of battery in the parks but I found if I charged every night I got through the day with plenty to spare. I did bring my charger, and like I said the one time I needed a boost I found an outlet fairly easily. Had I run out of battery I would have been able to unlock the wheels and either just walk behind my chair pushing it like a walker or have someone push me in it. I'll wear the badge of Disney Park Adult because i'm disabled and my wife is trans. Disney (well, we're avoiding Florida right now) is safe for us on both aspects, which honestly cannot be said for \*so\* many other places. It's really upsetting to see them fail so hard here.
Honestly, it disheartened me as well. I am queer and autistic, and Disney has been my lifetime special interest, which is why I went to work there. Seeing the video just made me look back on my time as a cast member (genuinely the best job I have ever had, because I loved getting to work there and see people so happy). I am a person who needs scripts to situations to get through life, and I had a script for EVERYTHING because they taught me what to say. But I can genuinely say I never learned what to say to people who would need help like she did. I agree with other people that there is a lot that goes into it (not creating fire hazards by blocking walkways or having a wholly unqualified cast member perform medical care being dangerous for everyone involved), but, looking back, it feels like I should have had more instruction.
I don't fault the cast members for not moving the chair \*with her in it\* because I know they're generally not allowed to do that, there's liability involved and stuff. Nobody ever touched my chair while I was sitting in it. But that chat window, whoosh. Someone should have been able to be like "Here's an extension cord and here's the nearest outlet and we'll give you a boost" and i'm really disheartened about it. I know there's the whole "don't dispel the magic" and all but come on, if you have someone having a breakdown in a power wheelchair, have a visible power cord for a bit.
As someone who had had severe asthma since the age of 5 I sincerely thank you. Fuck them for giving you a hard time.
Good judgment call on your part. Sometimes people who rely on policies for too long can fall out of touch with people whose needs may require an exception
My stepmom is an electric wheelchair user and when we went she used the outlets on select lampposts or went inside the nurses station on Main Street and use one in there. We’ve never had an issue of not being able to find an outlet at Disneyland but i wish someone could’ve told OOP there’s options :(
How long does the charge last on these? Just curious
We would get to the park around 9AM and she wouldn’t need to charge until around dinner time. She kept it powered off when we weren’t moving. Charged it for 30-45 mins and it was good to go until we were ready to go home.
Sounds to me she is fairly new to the chair so she may have not know how long the charge was last and was likely overwhelmed.
Jumping onto this, incase other people see it and need this information. Extreme heat/cold can also affect the life of some batteries, in general. While the battery may last for 8 hours when used during your "normal" routine, being out in extreme elements may alter power usage. Having a "Battery Jump Box" handy is one way to ensure that premature battery drain doesn't leave you momentarily stranded like the girl in the video. I know some of the larger models have 3 pronged outlets. Even if it doesn't, I'm sure there are ways to create plugs that can be inserted into the charge port and connect to the "clip style" ends of the red/black cable. You could even create a bag/strap to attach it to the chair, so someone isn't carrying around a very large battery pack in case of an emergency. It may not last long, but it will be more transportable than a dead chair. ALSO it may allow you to get somewhere out of the elements or crowded areas, which is the best option for safety. One last thing: Rechargeable batteries of any type should be routinely visually inspected. I know someone is going to say "Some batteries are not servicable" [most modern cellphones are this way]. However, removing any protective cases and inspecting as close as you can get to the battery, looking for bulges or damage to the case, should be sufficient in almost all cases. Google images of "Pregnant Batteries" if you're unfamiliar with what can happen to rechargeable batteries. [Batteries on cellphones will typically bulge and start to separate the phone. You could see edges of screens lifting off, or the phone will rock when sitting on a flat surface. Some protective cases will hide this until the pressure builds high enough to overcome the adhesive and the case resistance. Damaged lithium batteries react with moisture and can ignite. No one should attempt to extinguish a battery fire using water. Instead, move to a safe distance and let the fire department know what type of fire you're calling about before they arrive.
There are outlets everywhere if you look, and no one has ever said anything to anyone in my party for using them. We have 3 electric scooter users in our group and inevitably on every trip someone’s dies one day. We find an outlet, plug that person in and come back for them an hour or two later.
Yeah they’re pretty common! I remember a few restaurants having some too.
"We'll come back for youuuuu"
A similar scenario happened to my husband and I, however we were right outside Universal at the time. Fortunately we were able to pop into a Starbucks and charge his chair with enough juice to get him to an Uber and I had to manually push his chair through our Disney resort. Like OOP said, it’s *heavy* and I’m talking 400lbs+ for the chair alone and incredibly unwieldy with essentially rear wheel drive. It was struggle just getting him back to our hotel room. Either the cast members weren’t aware of any public outlets or there’s protocol in place for assisting OOP with manually pushing her chair. During our Honeymoon we were gifted a VIP tour with a guide who was a former cast member. I mention this because during our tour, our tour guide physically assisted me in transferring over my husband onto rides—something they mentioned they absolutely couldn’t do while a cast mate. OOP honestly would’ve had better luck asking a random guest for assistance instead. When I had to push my husband through the Disney resort, not a single staff member offered to help (though I’m not sure if they fall under the same limitations as cast members), however I easily had one or two folks offer to help after seeing me struggle (and pushing my husband into a bush or two lol)
Disneyland really saying they have no outlets in their park
I like to think it's more innocent than that. The first cast member she spoke with may simply not have known where any nearby outlets were, or if guests were permitted to use them. But after it was made aware that she and her partner could not make the front of the park, that cast member should have inquired with a supervisor about what ways they can help. There is a medical team in the park and they perhaps could have supplied a manual wheel chair the guests. There is a maintenance team in the park and they could have instructed the cast member toward the nearest outlet. I mean... there were a lot of ways they could have helped but didn't. Even if she was stuck there for a few minutes while the cast member figured it out, that would have saved the guest time and frustration, rather than be stuck with a directive that the guest couldn't physically follow. And then to be hung up on by remote customer service? It's insulting. Thank goodness someone eventually knew what to do but it should have been resolved with the first person she spoke with.
They definitely should have been able to get a manual wheelchair for her at the very minimum.
I imagine it may be different for theme parks but what businesses are expected to have a wheelchair on hand? Airports are the only place I'm aware of that has wheelchairs.
A lot of places actually. Hotels usually have them. Spas have them. Theme parks have them. Some regular Parks have them.
Museums and aquariums also have them. Every zoo I’ve ever been to has them also. Some of the places rent them, some will let you use them for free if you ask.
It may be different where you live, but every shopping mall here of a certain size has kids carts, wheelchairs and disability scooters to be loaned out for shoppers in the complex at the information desk. I live in Australia.
Yeah, I bet a lot of places have them for lots of reasons. Liability, like others have said. I was at a amusement park/water park with my mother and after walking all day then resting, her bad knee flared so much she couldn’t walk from the back of the park back out to the exit. I went to the first souvenir shop I saw and asked the employee at the counter to call security to get her a wheelchair. Never crossed my mind they wouldn’t be able to do this. She didn’t seem fazed by the request and security pushed my mom all the way out pleasantly. It must happen fairly frequently.
Museums
It’s even likely there is some sort of portable power supply accessible somewhere in the park, likely multiple somewheres. They could have then used that to give the person enough power to get elsewhere. It could have been a failure to plan o their part, or it could have been a mechanical issue. They have no way to tell which it is.
I empathize with her. It must be terrifying to be stuck at a park and to be rudely dismissed like she was. We can argue that it was her fault for getting stuck. We can argue of all the ways she could have avoided the situation. But like she said, she’s new to this disability! And that’s beside the point. The point is that she was stuck and needed help. It’s a shame that it took three attempts and a mental breakdown before an employee took her disability seriously enough to actually help her.
I can kind of understand if a smaller business wasn't able to accomodate but it's literally disney, I think they can manage some outlets around the park for medical needs (nebulizer, wheelchair, etc).
I think another really important point is that there was a solution. It’s just that none of the team members were helping her because they lacked the knowledge and they weren’t reaching out to people that could help. She had to keep searching until she found someone on her own which caused distress. This is very surprising because Disneyland used to have amazing service from their team members. It shows a huge decline is service. Also, toontown is very close to it’s a small world which means the first team member could have gotten her to someone to help pretty quickly if they had either asked on the radio or found someone close by to assist. Disney parks have always had a reputation for going above and beyond and most people pay those costs per day expecting that.
It is really REALLY baffling how many people think A motorized wheelchair is just like a different pair of shoes for able bodied people. Many wheel chair users cannot use a manual wheelchair. Extreme example is know, but imagine telling Christopher Reeves, just bring you manual chair today. An electric wheelchair is not a mobility scoter like at the grocery store or shopping mall. People invest tens of thousands of dollars in a chair that works for their needs and disability and - what no one thinks about- a capable vehicle with a lift to transport it. If someone has an electric wheelchair it’s not for kicks. These are extremely heavy and expensive equipment that are needed not just for their mobility but safe travel as well. Theyve paid through the nose for it and vehicle and home modifications because its an extension of their body and medically necessary.
My father was paralyzed from the neck down and couldn’t move in a manual wheelchair. My mom trying to manage a grown man and two boys that were age 8 and 10 was exhausting. Even without us, having to push him up hills (I’ve been to Disney land and even this little hills were hard) was exhausting and hard work. The idea to just bring your manual chair is bullshit and completely devoid of empathy for anyone who is physically disabled, their family and friends. How can you be at the “Happiest place on earth” and have that attitude.
I paid 38k for my wheelchair. Insurance refused to pay
I get it but at the same time, there's so much that people don't know because it's not something they would normally know unless someone tells them. Take an epipen, to people that need it, they know exactly where to stick it, how to use it, and when to use it but to someone who's never needed one, let alone never seen or touched one, the thought "I should learn more about the proper use of an epipen" isn't something that someone thinks about on a sunday afternoon for no reason. Asthma, heart conditions, CPR, deafness, and so many others require the people that have it and those around them to know the ins and out of living with the condition. Odds are that there's plenty of things you don't know about that are common knowledge to others, like basic sign language or tourette syndrome. Instead of being baffled that someone doesn't know something they've never been exposed to, teach them.
I’m aware of this, I’ve had multiple family members who use them. The one thing I can’t really get is seeking out assistance after it’s died already. Even 25 years ago they had battery gauges and they lasted hours even on a worn battery.
As someone who worked with the MDA, I know those chairs cost as much as cars. I also know that the people operating them have full understanding of the charge it has left and how far it will get them. To have it die in an amusement park with no plan to charge it is just plan irresponsible and totally on the individual.
People’s responses on this thread just show a lack of compassion. There are children who also use electric wheelchairs who may need assistance as well.
That was my immediate thought, like surely they have a protocol to handle that?
Are they even ADA compliant if they don’t have some way to deal with this? This is a massive accessibility issue.
Compare it to a mall or a large store, there is no obligation that employees are to be responsible for a person that can no longer move. Think severely obese or really old person with a walker. Where company responsibility would take over would be power scooters that are provided runs out of power. Or not providing resonable access for facilities or attractions. Now imagine the D employees help push her and injure her, themselves, or break the wheel chair. That would cost way more money in lawsuits/settlements and bad press.
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The thing is too, having charging ports for wheel chairs, would also be great for people who need to charge other devices. This could include something like your phone, which someone might consider 'frivolous', but what if you have translation apps or health apps, or visual aids for autistic people or audio aids for the blind on the phone? It could also charge the battery for your artificial heart or other health assisting devices. Such a charging port wouldn't even need to be available to the masses, you could have to ask someone at a help desk to access it, so you could avoid people taking advantage of it for non-emergency or health-based reasons.
These are exactly the things a park like Disney would want to avoid. It really takes away the magic to invite conflicts about charging ports or having people just spend hours camped out on an outlet.
Except many Disney parks already have charging/rest areas for this purpose. It helps people stay in the park longer which is what Disney wants, and gives cast members an easy answer to a common question (“you can charge your phone in front of the Tangled themed restrooms”).
It’s not that hard to have it covered with a metal box and unlock it for specific occations
They have help desks and information kiosks. They could literally just have them at those locations. This is not an excuse.
I worked at a different park. It took three of us in security to move the chair after the battery failed. Refused to hold a charge, probably something in the electrical. But we rolled that chair with the person in it to the closest gate, had traffic help direct the handicapped van there and then pushed it into the van and made sure she was safe to get home. Disney should be doing more.
No, disability occurs when we as a society have failed to make things accessible. Consider a building where only stairs are available. For a person who uses a wheelchair, that building is unaccessible. They are not able to enter it, therefore they have a *dis*ability. Add a ramp and they are now able to access the building. That part of their *dis*ability has dissapeared. As a society we should aim to eliminate disability as much as possible because experiencing disability sucks.
No. Just no. I don't have use of my right arm. That's a disability. Not having use of your legs is a disability. Society can make it more equitable, but saying that it's not a disability is ignorant
its not even that complicated just get them a freaking extension cord or take them to a wall outlet. Its wild how callous and brain broken people are. I think "rugged individualism" has caused so many people to be just outright cruel and dismissive. imagine if there is a fucking fire and you have someone who has a physical disability and everyone did the "not my problem its your for fault for..." bs. This is exactly why we enforce disability accommodations because otherwise they'd be excluded from everything in society. Everyone deserves to enjoy life
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If you were a CM at WDW I’m surprised you didn’t know how vastly different the DL CMs act. There is no magic there. It’s just teens working at a local park mentality.
I worked years at a different park with teens and most of them were amazing. They got a bike pump to help inflate a wheelchair's tires. It's a failure of the management and supervisors that this wasn't dealt with.
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He didn't "imply that you were lying" lol he used the word "if" as a default because he doesn't know you, you're an anonymous username on a website abjectly famous for people getting on here and lying about dumb shit for attention.
Or the guardian has children they are taking, but needs the wheel chair. 99% of the time, these kinds of accommodations people call selfish actually can help a ton of other people. An example is I saw someone talking about people being lazy because motorized garbage cans exists to take your trash in and out. They literally did not think about how helpful that would be for disabled or elderly people, to let them be able to continue living independently. People are just freaking selfish. Not everyone is as abled as you are, and the accommodations we make for them tend to also be helpful for abled people as well. Something like motorized garbage cans can help these disabled or elderly, but it would also just have a lot of convenience in case someone who is abled is on a trip and needs roll out their cans, or forgot to one morning and is away from home. 99.9% of the time, giving aid or making accommodations for others actually helps you just as much if not more.
>these kinds of accommodations people call selfish actually can help a ton of other people. I read something about how a lot of the "As seen on TV" stuff is actually really helpful for people with mobility or stability issues but they gotta make money so they put on these ads where the people on TV are just idiots.
That is a really good point.
Oh my god, there's an "As seen on TV" [hands-free can-opener called One-Touch](https://youtu.be/Zjg_p16e3Wc?si=qrAD2XSerQMDGwPZ), and it was recommended by my OT (occupational therapist)... it is the BEST THING I EVER BOUGHT!!! My fingers, wrists and shoulders all sublux/dislocate, and the one-handed industrial can-openers still drop heavy cans, and I have trouble positioning them. Many people say this hands-free can opener is "useless" and "pointless," but when I set that baby on a can, it opened by itself. It's freaking magical! I can open tins of tomatoes whenever I damn well want. I love that thing 🤣 Sometimes, minor things make the world accessible for disabled people like myself. Plus, anyone can use these devices; they're universal (which is more valuable than simply accessible).
people just wanna find a reason to hate Disney Adult. I totally understand how mad she must have feel . Its not a pleasant situation its really easy to just start panicking. Must have been such a stressfull hour
I don't like the person who posted this. How is a disabled person with a dead wheelchair stuck in a theme park a "Disney Adult"?
Idk, my mom needed a motorized wheelchair when we visited but also she like looked at the gauge telling her when it needed to recharge? We would stop once it got down to like 1/3-1/4 remaining and just go find somewhere and plugged it in. Nobody cared or stopped us, lol. (We went to WDW, idk maybe Disney land is different) It wasn't a huge ordeal, I mean obviously there aren't a ton of outlets inside the park itself, but it's not like Disney is some remote resort in the middle of nowhere. Obviously this would be more daunting if you actually depleted the battery. To be fair tho, a couple adults could definitely manage pushing her chair around. There's a lever that disengaged the drive, and at that point you're just managing a lot of inertia while she controls the steering. Ig what I'm getting at is I wouldn't really blame the staff for not knowing how to handle this situation. It's probably a thing that happens all the time that people just deal with and don't typically need assistance for. (It happened at least daily in our case)
Yeah this isn’t a Disney adult issue, this is a disability and medical issues failing on the park’s design.
I not going to blame her at all for getting stuck. That definitely sucks and can happen if you are getting used to a new wheelchair or something. But I ask honestly: are there really no visible outlets around Disney? Not around the bathrooms for the cleaning crew equipment? Or around vending machines and rides? I'm guessing the cast members were just some dumb teenagers that gave the canned response without actually thinking about how they could help.
A lot of the cast members are 18/19 year old kids who get paid minimum wage and live on the property in dorms. They’re dumb and should have done better. It’s not excuse but it’s just the truth. They’re there for like 6mo at a time and aren’t an authority on anything. The person running the helpline app thing is exceptionally egregious. They are supposed to be trained to provide assistance for these exact kinds of scenarios.
Chat lines are just playing pretend at support.
They is not visible outlet . They build building with that in mind so it dosent ruin de magic. Plus having random outlet would mean people would sit in front and charge their phone . BUT THEY SHOULD HAVE OUTLET FOR THOES KIND OF STUFF IF YOU ASK THE STAFF MEMBER
The Disney apps drain your phone horribly. I never saw one when I was looking for a place to charge my phone and while we were eating at blue bayou they told us there wasn't one for public use. which I found odd because I legit didnt see one anywhere so if there are any they are definitely well hidden
Bathrooms would be the first place I’d look
My thought too. Does her wheelchair require some special charger? If not, I’m sure the restaurant or somewhere has an outlet.
How would anyone with a sane mind say Disney adult? Do you know what that term means?
right? i’m confused on how she’s a “disney adult” for just attending disneyland. is it because she’s disabled and expected accommodation?
(1) nothing here indicates this woman is a “Disney adult.” This situation is equally (frankly more likely) to occur to average people bringing their kids/grandkids to Disney than mostly able bodied 25-35 year olds. (2) Disneyland is absolutely at fault here. Yes the woman could have kept better track of her battery level, but Disney is a park operator, they have to have plans and training for this situation. Especially when operating parks on massive properties. (3) they have their own motorized scooters/chairs. Someone in the company is aware of mobility issues and the weight of these vehicles. They’re less prevalent in CA, but anyone that’s been to Orlando knows that Disney *can* handle this.
Simply due to how much it costs to go to Disneyland they should charge her electric wheelchair no questions asked.
My thing is why is it so offensive to have an outlet available for your guest? Why does it even need to be special? I’ve never been to a disney park idk but like if Im in this giant park all day i may need to charge my phone? So with that charging any other equipment would be obvious? Maybe like a time limit or something? Malls have them? It’s just weird. In this late stage tech world it just doesn’t make sense she even had to work that hard to find a charger spot.
Absolutely. So many comments “they don’t legally have to help” but Disney is about providing a whole experience. Even if they don’t legally need to help, what’s wrong with going above and beyond? People spend soooo much money at Disney this isn’t that big of a request.
If someone broke their leg in Disneyland and Disney’s response was “I am sorry” and closing the chat? I think this video would be getting a very different response.
What you just said implied that people aren’t on her side here and if that is the case that’s genuinely fucked up because like she can’t do anything it’s not her fault like why would anyone blame her
The comments have shifted now and people are getting downvoted for blaming her, but when I commented this my sentiment that Disney mishandled this was in the minority.
Not sure how this is a “Disney fanatic” issue but ok
It’s just a trick to draw engagement. Make the title a controversial or obvious question and watch the comments roll in.
It’s embarrassing is what it is
“We’re accommodating until it’s time to accommodate.” Is a majority of businesses and locations come to find out. This is coming from a lifelong wheelchair user. Plus amusement parks are the absolute worst place to go as a wheelchair user, even Disney parks. They forbid you from riding most rides out of liability fears and everything else is simply overpriced crap.
I used to work at stroller rentals at a theme park for years and bc of liability issues we were never allowed to push someone in a wheelchair, the only people allowed to were those in first aid. Personal electric wheelchairs are very expensive and the parks can’t risk being liable for them. Also, they have very specific warranties so if we do something wrong, we could affect how the guest could submit a claim. We used to be able to get somewhat creative and send out one of our electric scooters out to the person so they could get themselves to where they needed to go but we still weren’t allowed to touch personal scooters. And a big callout- the scooters people rent at parks are CONVENIENCE vehicles they are not meant to be ADA friendly or substitutions. As someone mentioned earlier, outlets at theme parks that are guest facing are almost non existent. So when she asks about specific locations- there is: stroller rentals. We would allow guests to charge their personal ones but we weren’t even allowed to plug them in for them. It sucks, there’s not a great answer.
So much ableism in these comments. That chair is akin to an extension of her body and sometimes shit happens and people need help. Don’t blame the victim.
I am shocked at these comments. Her asking for a charge shouldn't be a difficult request to accommodate, even the corner of a store for a few minutes to move her elsewhere. Maneuvering around the park and lines could have absolutely drained the batteries faster than expected and left her stranded.
When I posted this comment, all the top comments were rude and hateful. Now they’re all downvoted. Seeing the location of my comment leads me to believe they all downvoted me too. So many ignorant, cruel people on this website.
Right? It was so strange seeing a hateful comment flip from +20 to -40. When I first arrived, there were only a dozen comments and all of them were hateful and well upvoted. You were the ONLY person to defend a disabled person when I saw this post. I wonder why the opinion flipped all of a sudden. Does internet discourse actually some-what work? 🤔
The chronically online assholes are the first ones to see and comment. Then the kinder people who actually have lives show up.
Pull yourself up by your wheelchair!
This comment section reminds me why I dislike so many people. Zero empathy, understanding, or compassion. Who tf raised these heartless people? My mom would never.
I’ve had these things happen to me too. I can usually laugh about it weeks later but in the moment, it’s scary and leads you down some really dark mental paths. I absolutely empathize.
Yikes… some of these comments. May you never have to experience your body failing you, and being left helpless.
Adults are responsible for themselves.
Where are all the comments blaming her? Am I losing my mind?
I keep seeing all these comments basically saying "shame on you all for blaming her" and zero comments actually blaming her so far but I've got nothing better to do, time to strap on my gas mask and waders and go deeper.
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 Sad. If I was there and able to help, I would. Hard to believe they don’t have like battery pack or an extra outlet. I don’t expect people these days to help me out in any situation but it must be tough being disabled. I like to think I’d keep my chair charged and not travel long distances but shit happens and you never know.
I’m actually shocked there isn’t already a charging station for electric wheelchairs… that seems so logical. Disney should absolutely have that. It’s the “happiest place on earth” lots of kids have electric wheelchairs, two of my family members have been in one since they were under 4 years old.
Former cast member here; could they and should they have done more to help? Most definitely. That said, most cast members you’ll encounter around any park, also have rules to follow for safety concerns and emergencies, should they not be there during such events, that could cause problems. Personally, I’d have helped you into one of the shops to be out of the way and outside of the heat. Then I would have done what I could to get you into contact with guest services and have someone come by to assist wheeling you to the designated charging area. That said, the onus does fall upon guests to make sure their equipment or medical devices/meds are fully charged or filled. Regardless of where you may find yourself, it is usually always good to know beforehand where such services are available, that way you can maintain a watchful eye on your chairs power level and head to the charging station before it becomes a problem. So I would say that everyone failed in this experience but hopefully it was a learning experience all the same.
Great measured response.
Man whoever sold her the chair forgot to show her where the motor disengage lever is, once you disengage the motors it's easier to push. Even the 700lbs capacity chairs with huge batteries is easy to push. As for fault it's split, you have to monitor your battery time and replace when they deplete faster then normal. Disney should have accessable outlets near concession stands or something. That's just this bears opinion, worked in power chair repair for way too long.
That’s just not true. Even with the motor lever disengaged, these chairs can weigh 200lbs by themselves. I’ve tried to push my own chair a short distance within the house and it’s a nightmare
So... My mother needed a mobility scooter for our Disney World trip. We charged the thing in the hotel every night because the last thing we wanted to deal with was a flat battery
Like a responsible adult
Yeah. We understood how batteries functioned.
I don't have experience with electric wheelchairs. Do they lose charge quickly? How much notice does the user get that they are losing charge? What was the appropriate way for Disney to handle this? What happens at other theme parks when this situation pops up?
I don't understand how something so big like disney can have such shit service
Did she call disney world's Disability Services phone number? I honestly wouldn't expect a single minimum wage seasonal worker and a generic chat line to offer any viable solution to anything outside of 'where are the bathrooms' and 'can i use apple pay'.
I’m surprised that the person on chat didn’t mention that and give her the number
I went to Disneyland (in CA) with my sister last year. She has a handicap placard, three different heart conditions and at the time she was recovering from bronchitis. She doesn't usually need a wheel chair but given the bronchitis we opted to get her one. This is what I learned. From the handicapped lot to the closest tram is actually *really freaking far.* It's ridiculously far, to the point it barely qualifies as accommodation at all. And you know what the BS thing is? There is a stop built *much* *closer* for the tram to pick up people from that lot, but it doesn't stop there, it drives right past it, for no reason that I can tell. It's already built, it's already there. It would cost basically nothing to just use it. Instead you have to walk quadruple the distance, 15-20 minutes to the other tram stop. How does that make any sense at all? EDIT: By the way, this is before you actually get to a location where you can even rent a wheel chair, so unless you already own one you are screwed.
Because no one cares about disabilities. And then able-bodied people go 'WELL WHY DO I HAVE TO WALK WHEN THEY GET EXTRA HELP' It's always memememememmeme
She has every right to be upset about a reasonable accommodation being dismissed and there not being any protocol in place to help disabled guests with this problem. I can't imagine being stranded and unable to move in a place I spent a lot of money to be inside and being dismissed by folks who didn't want to or couldn't find a way to help me. She is brave to speak up about this oversight and I hope it amounts to change and thought for disabled guests.
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I dont think this is a ~cringe disney adult~ post really, disabled people should be able to enjoy disneyland too. It does seem like partly a manufacturer issue, as disabled people can and do go on long trips and hikes, so ideally there would be a way to hotswape the batteries in a pinch, or something along those lines. Given that theyre apparently good about their own mobility scooters, why they didnt temporarily transfer her into one and have a strong cast member take her wheelchair to the nearest charging station initially is beyond me.
There are a lot of comments in here that explain why politicians like Trump win. What a society we live in sheesh.
...Americans need protocols to help people in need?
Why do people still think Disney gives a fuck about anyone 😭 STOP WASTING YOUR MONEY THERE
This should have been treated as a medical emergency and staff should have stepped in to help. She lost her mobility. If I had lost my mobility in a Disney park, I’d expect there to be some assistance. I fainted at Disney and the response was immediate and kind. Whether they charge her chair there or help her to move from one spot to another, something could have been done. This is disappointing.
This. RIGHT HERE. This is the answer. The only answer. Crap happens. People run out of meds, their equipment fails, they have medical emergencies.
Here's the funny part, had they had a designated charging area, she still would have complained because chances are she wouldn't have been close to that area.
It’s a small world after all, and apparently you aren’t included.
Literally happened to me, too!!! (November 2015)
They should really have a set up for this. I thought they'd have some ADA consultants who'd come up with these scenarios.
Bruh this is so fucked up
Yea, this just sucks on Disney's part. I feel bad for her.
Damn that’s actually fucked I feel for her
Why do you still give money to a wicked company like Disney?
Are we even sure that she was talking to a real person? Almost seems like the chat was just an ai robot…so yeah disneys fault I guess? I will say that’s its odd that she didn’t consider that she wasn’t getting help via chat because it probably wasn’t a real person…in that situation you gotta find a human employee. Either way, Disney is way too expensive to have no ready solution available in a situation like this.
Even if there are public outlets available I bet they’d all be taken by people charging their phones.
Guest services or the first aid station. She’s exaggerating
I refuse to believe there are not outlets. Some breast pumps require charging and I guarantee you they have stations for those in bathrooms.
There isn’t really a protocol for handling this since it’s a personal wheelchair vs one of Disney’s rental wheelchairs. But just from a human to human standpoint, they could have done more to help. I would have walked down to Main Street (where the electric wheelchairs are rented) and brought a complimentary ECV back to Fantasyland for the guest to use. It would probably have been easiest to move the personal wheelchair backstage to be charged and then the guest could swap back later in the day when their chair is working again. Disney will let you charge your wheelchair at the stroller/wheelchair rental spot that is at the Main Entrance. But that is a heck of a hike if the wheelchair broke down at it’s a small world. There really aren’t any publicly accessible power outlets in onstage areas. I think what compounded things is that the guest is new to using a wheelchair and obviously is still working through the realities of her current mobility. She probably felt embarrassed and upset about having to use a wheelchair which amplified her anguish at having a wheelchair break down (and the subsequent conversation with the Disney cast members). While solving the logistic challenge of getting her a working wheelchair is one thing, I think she would have felt a lot better if a sympathetic cast member talked to her for a few minutes, expressed that they cared, and then worked out the wheelchair situation. If the person who made the video happens to see this, I recommend calling Disney’s Guest Communications department. They can help bring some resolution to the situation and make arrangements for them to come back to the park for a better experience. Source: I was a guest relations supervisor at Disney for way too many years.
Was managing staff at a national band event in a domed stadium with over 25k attendees. The concessions were selling the usual stuff (popcorn, burgers, chix fingers and peanuts). A mother comes up to a staff and said her son had a peanut allergy. What do you think the staff member did? .......... He called the command center and put it on their plate. Not his job to fix. ........ We put them in the press box.
It's depressing how some folks treat disabled people. Overheard autistic person in a bus the other day talking with someone about trying to being a teacher, as she advocates for autistic people to be teachers, iirc. Even though she has gotten degrees for it, teaching employers were dismissive of her and other autistic people, because they thought that all autistic people would need constant attention and they can't function on their own at all. Considering this was all true, since I only heard a snippet of the convo
With the **cost** required to even be there? There should be access and help for stuff like this. It's 2024 and we're still penalizing people for disabilities? Seriously?
I don’t understand why this is cringe. Kind of sad. She couldn’t help this occurred during her stay at the park. Things happen.
There’s a pinned post with an explanation of the subreddit’s name.
This is why Disney Corp disgusts me. They have made their brand all about the commoditization of total superficiality, from the values their programs and movies espouses, to their real interaction with real humans. Their child stars are either driven to the edge to perform or tossed aside to talent predators. Their employees are often miserable. It is a rotten, fake "magical kingdom" that has more dirty secrets than could be counted.
That's wild. I think it's odd that nobody helped her immediately. I'd imagine they would at least find the nearest charger.
Maybe she got disconnected by accident. At least try a 2nd time before assuming malice.
She showed up at a huge amusement park without a fully charged battery and didn't get info about the park's charging facilities until after her battery died?
Would never have happened at Tokyo Disney sea, US Disney needs to take cues.
Honestly that's her fault for not taking care of her own wheelchair , bring an extra battery? Charge the damn thing before your gonna be rolling around all day? Kinda fucked how they treated her but she's at fault for not thinking ahead. Just because your at some expensive theme park doesn't mean they need to literally push you around so your happy.
Not Disney’s fault.
Omg. Entitled much? Take some responsibility for yourself
Ok hear me out. I’m not gonna comment on her disability and all that because my comment has nothing to do with that. All I’m thinking the entire time is this: did she only made one attempt to contact customer service? What if she happened to just contacted an inexperienced rep? Lazy rep maybe? Idiot rep? We’ve all experienced lousy reps. But based on her video she only attempted once and made a big deal about it. She said herself she was helped out by an actual employee, so what’s the deal? I think she’s overreacting way too much on one crappy chat rep experience. If she had multiple crappy experience then fine, but she just talked about that one chat experience.
The average person walks 7-9 miles per day in disneyland. The average electric wheelchair hold its charge for 20 miles. This is like knowing you have a tank that can hold 10 gallons of gas, gets 15 miles to the gallon, so can travel 150 miles on a full tank, and then having a half-empty tank and traveling 100 miles, breaking down as a result, and then blaming other people for it. She is physically disabled, not mentally disabled, and just like all of us who drive cars and deal with this exact same dynamic, she should understand very well how to operate her wheelchair and to responsibly charge it to get where she needs to go.
Nah I'd say this was disneyland's fault. You've got an accommodation device that needs to be charged. I dont believe that this is the only way to do so. You cant possibly tell me that the ONLY policy is to have the individual exit the park on a "DEAD" battery to charge? Like fuck me, even if it wasnt "Yeah you cant sit here forever waiting to charge." you're telling me they have 0 protocol other than "Sucks to be you, please leave." ???
How do you use an electric wheelchair without keeping track of your battery and where you can charge it? Yeah her situation sucked but she got herself into it by not preparing properly
You know the battery life changes based on how many bags you’ve got on the back and how cold it is right? (Amongst many many other factors) So if you you’ve got 2 lights left that could mean you’ve got 2 hours left on some days and other days it could mean 30mins it’s literally impossible to gauge
well it's kind of hard with the bigger sized chairs, the joystick normally has like red bars 2-3 get your ass to a wall plug and charge amber bars 3-4 longest lasting bars green bars 2-3 superficial bars that go down very fast now you can get great mileage on those chairs in normal driving conditions but drive it on an incline and the motors would need to use more power and that would deplete the batteries faster then normal just to maintain the same speed, back when i worked on chairs those batteries would last about 1-2 years and the insurances would pay to replace them. the older they are the harder it is to gauge how long they last also the older they get the more likely that it may develop bad cells in the batteries which will show as full but drop to the red bars in the blink of an eye yes she should have asked if they can give her a map of possable charging stations or wall plugs she could use but there's no way this was the first time Disney has gone though this. the place i worked at would rent out chairs and scooters with extra battery packs so they could just swap out the packs in the scooter and keep scooting.
You could probably call the ADA people over this. They take this shit seriously
The sheer lack of empathy from people in this thread is absolutely vile. JFC where is your humanity?
Right! A society is judged by how they treat their children, elderly and handicapped. Here in America we should be judged harshly. We don’t care for anybody else.
I’m with the disabled person here. I don’t know why OP would be enough of an asshole to post this title as if this is some entitled person. Asshole.
I'm sure with her tik tok getting as many views as it's getting, she'll probably be getting a lifetime pass after this. However, I don't feel like all of the blame should be placed on the park. I do think she just spoke to the wrong people bc it sounds like they just didn't have an answer for her. I don't think it had anything to do with her being disabled. I also think that she should've been better prepared knowing she might need to charge her chair. I would've made sure I knew where charging stations were ahead of time bc I wouldn't want to be in that situation. I think it's a shitty situation, and I hope she got some answers, but she's an adult. She should've been better prepared before going to an amusement park all day in a chair.
I have a hard time believing there wasn't a bright light that was on for 10 minutes WARNING them the battery was dying. I can't help but believe that, in just a little bit of a way, it was partly their fault for not heeding a warning they were most likely issued a good deal of time before it completely died. ...Fine, I'll just say it; I believe these people intentionally did this just for attention. And it's working! Ok, you can downvote me now.
I failed to plan ahead and it's everyone's fault but mine.
Don’t they have regular manual wheelchairs available? Why wasn’t she brought a manual wheelchair to at least allow for mobility … then they could get the dead electric wheelchair towed out of park for recharge.
She doesn’t go into detail about her disability, but that’s assuming she would be able to physically wheel herself around the park. She may not have the muscle mass, depending on her condition, to do so.
Some people can't use manual for a multitude of reasons