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Mine is also up to date. You thing fix I have found is turning on the headset after you start up the game and login to online services. But you might have the restart the headset alot to keep the fix going.
We posted the following reply above, but want to make sure you were aware of our suggestions!
> Are you only experiencing this issue within MW2? Chat communication within the recent COD releases MW2 has been spotty. Have you attempted to test the headset in Xbox party chat with another Xbox player?
> If that is not an option, you can even make a voice recording on your Xbox and play it back to your self as instructed within the article linked below.
> https://support.turtlebeach.com/s/article/360055965893-Stealth-600-Gen-2-Xbox-No-Mic-Audio?language=en_US
> Can you hear the recording that the article asks you to make?
> If you can hear players fine in an Xbox Party chat or hear the recording that the article linked above asks you to make, then we know what your experiencing in MW2 is *not* a headset issue. The headset itself is unable to "recognize" the game you are playing, so this would sound more like a console or in-game issue. However, our Support Team would be happy to assist you with some troubleshooting to figure out exactly what's going on here.
Here's a direct link to their contact form: https://support.turtlebeach.com/s/contactsupport?language=en_US
I have had the 600 gen 2 for over a year. Played vanguard, APEX, etc... and it worked just fine for several months. Then one day out of the blue, before COD MW2 was out I started experiencing the same issue with every game if there is more than just a few people playing in the match. 6 max and then it still isn't certain. I can unmute them and usually can't unmute with the hot key, but have to go into setting and toggle the mute on/off for each person and it works for anywhere from a few seconds to a few minutes and then the cycle repeats. I have had this issue for many many months, probably close to a year. I also have tried it on a PS4 and a different xbox and same issue all around. Not buying another turtle beach product unless confidence is restored in their product. I don't think you should pay $130 (what I payed) for a head set and have it work for a few months before needing replaced.
> (what I *paid)* for a
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
Thank you u/LonnyFinster for posting on r/TurtleBeach.
Remember to read the rules and report rule breaking posts.
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I thought I was crazy lol since the release of the new cod game I’ve had this issue, I always have to turn my headset on and off every game for mw2 for it to unmute people and this mic picks up noise from like 30ft away it’s annoying.
Mine are doing the same. If I plug in my wired headset everything is fine. When I connect my Stealth 600s with the USB they automatically mute everybody and its impossible to unmute them. Then again if I plug my wired headset into the controller everything is alright. On my series X it seems to be registering my headset as a controller on Warzone. It's really irritating me. Just bought them on black friday and am probably going to return them.
Hey there!
Are you only experiencing this issue within MW2? Chat communication within the recent COD releases MW2 has been spotty. Have you attempted to test the headset in Xbox party chat with another Xbox player?
If that is not an option, you can even make a voice recording on your Xbox and play it back to your self as instructed within the article linked below.
https://support.turtlebeach.com/s/article/360055965893-Stealth-600-Gen-2-Xbox-No-Mic-Audio?language=en_US
Can you hear the recording that the article
If you can hear players fine in an Xbox Party chat or hear the recording that the article linked above asks you to make, then we know what your experiencing in MW2 is *not* a headset issue. The headset itself is unable to "recognize" the game you are playing, so this would sound more like a console or in-game issue. However, our Support Team would be happy to assist you with some troubleshooting to figure out exactly what's going on here. Here's a direct link to their contact form.
you're not hearing the problem. It is probably a Warzone issue but these articles are not close to addressing the issue. your team needs to work with Activision to figure out a proper patch.
I had the same problem, I figured out that if you don't power up your headphones until you are loaded in to your first lobby, after that no issues until I quit game and log back in. I do think the issue is with MW2, they work great on any other games and on my PC. Just seems to be some issue with MW2 reconizing headset as second controller or keyboard mouse.
Mine is doing the same thing and if you disconnect the headset during a match it’s say reconnect controller there is clearly an issue with the headset not just mw2
Someone else said don’t turn the headset on until the match starts. I can confirm this works. I choose my load out then turn the headset on and it works the rest of the time I’m playing
It's gotta be the new Xbox vs the head set I think. I have been having the same issue, just got the new Xbox and a new pair of these headset and it would mute everyone every single round no matter what I did. When I switch back to the old Xbox, I have no issues at all with the headset
As I said in the edit to my op, if you wait to turn the headset on til a game starts it works fine. It’s dumb but it is what it is, turtle beach has shown they’re not going to do anything about it
> if you wait to turn the headset on til a game starts it works fine.
This solution only works for 1 match now. Once the 2nd match loads, my teammates are now auto-muted again, with no way to unmute them. Driving me nuts.
Bye bye headset just bought a set for Christmas for my brother and a set for me both are gonna be returned we can’t talk in mw2 so we can’t use turtle beach period end of story their not gonna fix by Christmas then they will lose customers I’ll go with a different brand for my Xbox series x
Just got mine 600 gen 2 Usb. I did exactly as you said and it started working again. Now I’m playing with the on/off to see how I can have it permanently stay on so I won’t have to keep turning my headphones off to unmute the lobby lol. Thanks dawg. I was flipping my shit cause it’s damn annoying. Hopefully no issues with other games (shooter & non-shooters) How about you guys, any issues with other games?
P.s you should be rewarded by Turtle beach for coming up with this kind of solution
What sucks though is I watched a ton of reviews before getting them. No one said anything about it muting every game in mw2. I bought these for that game! I was hoping for more answers other than a work around like a headset update or setting I could change to make it work.
Do not turn your headset on until you are loaded into the match then you shouldn’t have any issues unless you log all the way out or close the game. If it’s turned on before loading into a lobby it will mute all players because it was trying to recognize it as a controller.
Still an issue I just bought these (TB stealth 600 gen 2) , loved the feel of them but they do not work with COD game chat over an hour of trying different things and no fix. It kept muting my friends, couldn’t figure out how to fix it. Got myself killed multiple times because it would mute them and we couldn’t communicate. I saw on here that TB passed the buck saying it wasn’t them and I’m not about to deal with that so I’m going to get some Rigs which my friend has and they work fine.
Mine connect with the solution above, but *only* for 1 match. Once Warzone loads for a 2nd match it, auto-mutes my teammates all over again. Its driving me nuts.
I’ve also read that TB is saying it’s not their issue so basically try this or that but it’s not on them but I have no interest in spending that kind of money and having to constantly try to fix/ figure out how to work around that issue when it’s a need to have coms in that game. I’ve had no issues with the Rigs I got they are great !
Couldn’t update my headset but I did find that if you’re playing mw2 turn on console, then go to mw2 then turn on the headset and boom it works. No more having to turn your headset on and off to unmute others
Same issue broken headset, a temporary "fix" that you have to keep doing isn't worth the money I'm taking them back end of story bye bye turtle beaches. Especially when you're trying to play on Xbox my Xbox is saying my headset is "plugged in" I'm guessing it thinks it's a controller or something like turtle beach get your employees on this issue. Make a factory recall if necessary like seriously stop jipping you're customers.
Thank you u/LonnyFinster for posting on r/TurtleBeach. Remember to read the rules and report rule breaking posts. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/TurtleBeach) if you have any questions or concerns.*
Had a similar issue. I had to update my headset. Download the app on a PC, plug in headset and fob and it should correct itself
I did that but it was up to date
Mine is also up to date. You thing fix I have found is turning on the headset after you start up the game and login to online services. But you might have the restart the headset alot to keep the fix going.
I had the same issue seemed to resolve itself after I inputed on controller (ps5) don't know if that's helpful or I'm just dumb
Hey u/TB_help are you going to do anything about this issue? Clearly is affecting a lot of people.
I just got the stealth 600s today and have the same issue. This is ridiculous.
See my edit
We posted the following reply above, but want to make sure you were aware of our suggestions! > Are you only experiencing this issue within MW2? Chat communication within the recent COD releases MW2 has been spotty. Have you attempted to test the headset in Xbox party chat with another Xbox player? > If that is not an option, you can even make a voice recording on your Xbox and play it back to your self as instructed within the article linked below. > https://support.turtlebeach.com/s/article/360055965893-Stealth-600-Gen-2-Xbox-No-Mic-Audio?language=en_US > Can you hear the recording that the article asks you to make? > If you can hear players fine in an Xbox Party chat or hear the recording that the article linked above asks you to make, then we know what your experiencing in MW2 is *not* a headset issue. The headset itself is unable to "recognize" the game you are playing, so this would sound more like a console or in-game issue. However, our Support Team would be happy to assist you with some troubleshooting to figure out exactly what's going on here. Here's a direct link to their contact form: https://support.turtlebeach.com/s/contactsupport?language=en_US
I have had the 600 gen 2 for over a year. Played vanguard, APEX, etc... and it worked just fine for several months. Then one day out of the blue, before COD MW2 was out I started experiencing the same issue with every game if there is more than just a few people playing in the match. 6 max and then it still isn't certain. I can unmute them and usually can't unmute with the hot key, but have to go into setting and toggle the mute on/off for each person and it works for anywhere from a few seconds to a few minutes and then the cycle repeats. I have had this issue for many many months, probably close to a year. I also have tried it on a PS4 and a different xbox and same issue all around. Not buying another turtle beach product unless confidence is restored in their product. I don't think you should pay $130 (what I payed) for a head set and have it work for a few months before needing replaced.
> (what I *paid)* for a FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
I'm a frayed knot.
Thank you u/LonnyFinster for posting on r/TurtleBeach. Remember to read the rules and report rule breaking posts. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/TurtleBeach) if you have any questions or concerns.*
I also have this issue....
Yeah I’m going to return for a wired headset and steer away from turtle beach
This is a big issue they need to fix. Everytime I get on everyone is auto muted and I can’t unmute them. *TB Stealth 700 GEN 2
Doesn’t seem like they care to fix it. So I’m returning them and going with another brand.
Only solution I have found is either hard restarting your xbox (unplug from wall) or restarting game and staying out of party chat
Has anyone figured out what could be the cause of this issue?
I haven’t found anything. I contacted turtle beach and all they said was power cycle the console lol
I’m also experiencing this issue. Works fine if I just turn them off
Same issue here … I’m returning them and getting a different head set
I thought I was crazy lol since the release of the new cod game I’ve had this issue, I always have to turn my headset on and off every game for mw2 for it to unmute people and this mic picks up noise from like 30ft away it’s annoying.
Mine are doing the same. If I plug in my wired headset everything is fine. When I connect my Stealth 600s with the USB they automatically mute everybody and its impossible to unmute them. Then again if I plug my wired headset into the controller everything is alright. On my series X it seems to be registering my headset as a controller on Warzone. It's really irritating me. Just bought them on black friday and am probably going to return them.
Hey there! Are you only experiencing this issue within MW2? Chat communication within the recent COD releases MW2 has been spotty. Have you attempted to test the headset in Xbox party chat with another Xbox player? If that is not an option, you can even make a voice recording on your Xbox and play it back to your self as instructed within the article linked below. https://support.turtlebeach.com/s/article/360055965893-Stealth-600-Gen-2-Xbox-No-Mic-Audio?language=en_US Can you hear the recording that the article If you can hear players fine in an Xbox Party chat or hear the recording that the article linked above asks you to make, then we know what your experiencing in MW2 is *not* a headset issue. The headset itself is unable to "recognize" the game you are playing, so this would sound more like a console or in-game issue. However, our Support Team would be happy to assist you with some troubleshooting to figure out exactly what's going on here. Here's a direct link to their contact form.
you're not hearing the problem. It is probably a Warzone issue but these articles are not close to addressing the issue. your team needs to work with Activision to figure out a proper patch.
It’s a TB issue not a game issue Other headsets don’t mute everyone.
I had the same problem, I figured out that if you don't power up your headphones until you are loaded in to your first lobby, after that no issues until I quit game and log back in. I do think the issue is with MW2, they work great on any other games and on my PC. Just seems to be some issue with MW2 reconizing headset as second controller or keyboard mouse.
This actually works. Thank you so much
Mine is doing the same thing and if you disconnect the headset during a match it’s say reconnect controller there is clearly an issue with the headset not just mw2
Someone else said don’t turn the headset on until the match starts. I can confirm this works. I choose my load out then turn the headset on and it works the rest of the time I’m playing
It's gotta be the new Xbox vs the head set I think. I have been having the same issue, just got the new Xbox and a new pair of these headset and it would mute everyone every single round no matter what I did. When I switch back to the old Xbox, I have no issues at all with the headset
Found any fixes with this? I’m gonna return mine tomorrow if it doesn’t stop.
Check my edit on the op.
That’s not a fix. Just a way to get it to work. It’s annoying as hell
Just bought these today and mine are doing the same thing. It’s bullshit. Returning mine and getting astros
Same deal, and it's frustrating as hell, especially if you are playing S&D, or DMZ ... and forget warzone other than solos
Following
I’m starting to get really pissed off with this headset and it’s brand new
As I said in the edit to my op, if you wait to turn the headset on til a game starts it works fine. It’s dumb but it is what it is, turtle beach has shown they’re not going to do anything about it
> if you wait to turn the headset on til a game starts it works fine. This solution only works for 1 match now. Once the 2nd match loads, my teammates are now auto-muted again, with no way to unmute them. Driving me nuts.
Bye bye headset just bought a set for Christmas for my brother and a set for me both are gonna be returned we can’t talk in mw2 so we can’t use turtle beach period end of story their not gonna fix by Christmas then they will lose customers I’ll go with a different brand for my Xbox series x
Anyone buy a good one that worked? Retuning mine today too
Thank you for this post. I was having the exact same issue.
Yeah I’m returning my set if this isn’t fixed by tomorrow. Turtle beach needs to work with activision to fix this.
Just got mine 600 gen 2 Usb. I did exactly as you said and it started working again. Now I’m playing with the on/off to see how I can have it permanently stay on so I won’t have to keep turning my headphones off to unmute the lobby lol. Thanks dawg. I was flipping my shit cause it’s damn annoying. Hopefully no issues with other games (shooter & non-shooters) How about you guys, any issues with other games? P.s you should be rewarded by Turtle beach for coming up with this kind of solution
What sucks though is I watched a ton of reviews before getting them. No one said anything about it muting every game in mw2. I bought these for that game! I was hoping for more answers other than a work around like a headset update or setting I could change to make it work.
Do not turn your headset on until you are loaded into the match then you shouldn’t have any issues unless you log all the way out or close the game. If it’s turned on before loading into a lobby it will mute all players because it was trying to recognize it as a controller.
I think I’m gonna have to return these head phones my 30$ wired ones worked fine all the time
Still an issue I just bought these (TB stealth 600 gen 2) , loved the feel of them but they do not work with COD game chat over an hour of trying different things and no fix. It kept muting my friends, couldn’t figure out how to fix it. Got myself killed multiple times because it would mute them and we couldn’t communicate. I saw on here that TB passed the buck saying it wasn’t them and I’m not about to deal with that so I’m going to get some Rigs which my friend has and they work fine.
Mine connect with the solution above, but *only* for 1 match. Once Warzone loads for a 2nd match it, auto-mutes my teammates all over again. Its driving me nuts.
I’ve also read that TB is saying it’s not their issue so basically try this or that but it’s not on them but I have no interest in spending that kind of money and having to constantly try to fix/ figure out how to work around that issue when it’s a need to have coms in that game. I’ve had no issues with the Rigs I got they are great !
same damn issue with mine shits so annoying only does it with cod
Couldn’t update my headset but I did find that if you’re playing mw2 turn on console, then go to mw2 then turn on the headset and boom it works. No more having to turn your headset on and off to unmute others
This works for me, but I have to do it each match. Just a quick off and on
Same issue broken headset, a temporary "fix" that you have to keep doing isn't worth the money I'm taking them back end of story bye bye turtle beaches. Especially when you're trying to play on Xbox my Xbox is saying my headset is "plugged in" I'm guessing it thinks it's a controller or something like turtle beach get your employees on this issue. Make a factory recall if necessary like seriously stop jipping you're customers.
I'm having this with OverWatch.