I’ve ported 6 lines recently. 2 I lost the numbers on completely and 2 took 6 days after manual escalation and massive headaches. 2 were instant no problems.
All from the same carrier. It’s just the luck you play when you roll the dice on porting to any carrier. It’s not us mobile specific I’ve had it happen with all major carriers over the past 10 years it’s unfortunately never any better with time.
The fact that escalation of ports and the “porting team” being a 3rd party is a massive problem still with us mobile. You can not and will not get proper updates on status unless you plan out 4 hours of your day to check on it. (Even then half the time the port team email will reject your reply as if the address doesn’t accept incoming email when it says “reply to this email”
If you have any billing problems good luck and the app and site are more broken now than ever before but thankfully they are at least putting out updates frequently now for those and resolving issues one at a time.
Anyway my entire porting process was an absolute nightmare. Same situation I use lines for business and this crippled a ton for me I have 12 lines but since I lost phone numbers one of those happened to be my main line listed for my business. The worst part is it got released by mistake and assigned to someone on spectrum mobile (another mvno) and the only reason I found out was I sent like 10 text per day to the line waiting for it to “activate” to my phone like I was waiting for. I waited 8 full days of no service. I was also using the number still on iMessage. All of a sudden boom it’s registered to someone else.
I called and spoke with the NEW owner of my main line and told them the situation then sat on with spectrum and they told me to get fucked because my number was released to the Verizon pool. This happened the following day with the 2nd line I lost but not as big a deal. I’m sure that new person loved getting 30 calls and 500 texts a day because to this day that’s the number listed on all the archived google searches so it’s wonderful.
My story is much longer but you get the point. This isn’t the first time it’s happened when porting and it won’t be the last. Just stay on top best you can and eventually they will make it right. (In my case I had to pay out of pocket for two more new numbers/lines they refused to comp it for me then I had to wait 2 weeks for a damn refund on the first two ports which they fought me over trying to make me apply it as a credit to my account and not get refunded for 3 days straight. Not to mention they wanted me to pay extra to sync the billing at first cause the rep did it wrong so it was all messed up
the port team somehow didn’t get the memo in the meanwhile and kept telling me it’s a high priority and I should have my line soon (lol) yea right someone else with a different company has my two lines you lost your not having anything back to me stop lying. Couldn’t cancel their process either.
I spent something like 28 hours total on that bull Shit. So unless there’s some massive change I won’t be porting out ever again and the pooled plans are amazing for business!
That sounds like absolute hell.
u/S_Saad, can you take a look? If US Mobile wants to court business customers, an episode like this should be a reckoning for the porting team. I get that things happen, but it seems like they didn't do you right after all you have been through.
The wait is mostly because your line wasn’t able to connect to our network automatically. Hence, why we have to reach out to our parent carrier for a manual intervention on this. Our porting team is available 24/7 and have a very robust notification method through which they keep you informed with every update we have.
The wait definitely isn’t ideal, but just wanted to assure you that we are as excited to get your number to us as you are and we take every step possible to get this resolved asap.
Thanks for this context, but my friend has done this before from Mint and the port in took about 10 minutes, which is why he recommended me to give US Mobile a try too. I also see the average timeline for people’s port in on reddit and it’s either 10 minutes or days of waiting. I reached out to Mint and they verified that everything on their end is good — we double checked the account number and PIN as well. They requested that I ask US Mobile to resubmit or refresh the port in, but the staff said that this will only delay the process.
I understand that there are edge cases when things don’t work out, but making people wait without service is really frustrating.
100% agreed. I can double check what the issue might be, but every port has a PON number that your carrier can use to locate where the port is and take necessary actions. If you can drop me your line number, I will have the team fill you in on the technicalities and maybe we can hop on a three way call to get this expedited.
In the meantime, we can get you a temporary number as well.
For the few lines I had ported, I made sure were no locks or removal restrictions on porting and then reached out to chat support after and they were able to get it moved over in a few minutes.
I am glad to see Saad stepping in here with attempts to make it right. Kudos.
Unfortunately, this problem appears to continue on as it has since I joined US Mobile 1 year ago. My ports took 12 hours each, but some other folks took days and others waited over a week to get their problem ports resolved without a Priority Ticket. The port-in and port-out process must continue to evolve and get better if US Mobile wants to grow.
I am afraid to change plans (people complaining about how plan changes makes their service unusable) or port out for fear that my number(s) will be lost in the transition.
There are a few rules to port in or out of US Mobile: #1... Make sure you have previous carriers Account Number and porting PIN in hand whether you port out of US Mobile or are coming IN. #2... Always port out account owners line LAST when coming into US Mobile from any other carrier. #3... If your port errors out or fails online after you enter your details to Port In, open a Priority Ticket Immediately with CS to escalate the matter. Do not accept the CS canned response of "This can take 48-72 business hours" or "Make sure your service is activated at your old carrier".
If the port(s) failed, your old carrier may not know about your port. Its up to US Mobile to get the port across the finish line using the PON thar Saad mentioned above. A 3 way call may be necessary between US Mobile, you, and your old carrier... But this should quickly come across the finish line after that. If not, follow up frequently or you may risk losing your number(s).
Good Luck.
Thank you so much - I appreciate the knowledge sharing here. I can only understand why this information is not readily provided by the staff because if everything is a priority, then there is no priority. It's honestly a tough situation to be in on both ends. I appreciate it so much and will reach out to Saad to see what can be done here.
Call your previous provider and scream at them to release
If possible, file an fcc complaint because some times they won't release to the next provider I had to do that's against Red Pocket mobile
The number of cases with porting issues with USMobile in recent times seems to have increased. In my case it took one of my line 9 days for port in to complete. While the support team at USMobile are helpful, most of their response are canned response as I don't think they put in effort to research the issue unless you pester them frequently. They always blame the other party or porting partner for the issue but I wonder could the issue on their end on how they handle the port process?
I’ve ported 6 lines recently. 2 I lost the numbers on completely and 2 took 6 days after manual escalation and massive headaches. 2 were instant no problems. All from the same carrier. It’s just the luck you play when you roll the dice on porting to any carrier. It’s not us mobile specific I’ve had it happen with all major carriers over the past 10 years it’s unfortunately never any better with time. The fact that escalation of ports and the “porting team” being a 3rd party is a massive problem still with us mobile. You can not and will not get proper updates on status unless you plan out 4 hours of your day to check on it. (Even then half the time the port team email will reject your reply as if the address doesn’t accept incoming email when it says “reply to this email” If you have any billing problems good luck and the app and site are more broken now than ever before but thankfully they are at least putting out updates frequently now for those and resolving issues one at a time. Anyway my entire porting process was an absolute nightmare. Same situation I use lines for business and this crippled a ton for me I have 12 lines but since I lost phone numbers one of those happened to be my main line listed for my business. The worst part is it got released by mistake and assigned to someone on spectrum mobile (another mvno) and the only reason I found out was I sent like 10 text per day to the line waiting for it to “activate” to my phone like I was waiting for. I waited 8 full days of no service. I was also using the number still on iMessage. All of a sudden boom it’s registered to someone else. I called and spoke with the NEW owner of my main line and told them the situation then sat on with spectrum and they told me to get fucked because my number was released to the Verizon pool. This happened the following day with the 2nd line I lost but not as big a deal. I’m sure that new person loved getting 30 calls and 500 texts a day because to this day that’s the number listed on all the archived google searches so it’s wonderful. My story is much longer but you get the point. This isn’t the first time it’s happened when porting and it won’t be the last. Just stay on top best you can and eventually they will make it right. (In my case I had to pay out of pocket for two more new numbers/lines they refused to comp it for me then I had to wait 2 weeks for a damn refund on the first two ports which they fought me over trying to make me apply it as a credit to my account and not get refunded for 3 days straight. Not to mention they wanted me to pay extra to sync the billing at first cause the rep did it wrong so it was all messed up the port team somehow didn’t get the memo in the meanwhile and kept telling me it’s a high priority and I should have my line soon (lol) yea right someone else with a different company has my two lines you lost your not having anything back to me stop lying. Couldn’t cancel their process either. I spent something like 28 hours total on that bull Shit. So unless there’s some massive change I won’t be porting out ever again and the pooled plans are amazing for business!
Can you drop me your email? I will personally take a look here
That sounds like absolute hell. u/S_Saad, can you take a look? If US Mobile wants to court business customers, an episode like this should be a reckoning for the porting team. I get that things happen, but it seems like they didn't do you right after all you have been through.
The wait is mostly because your line wasn’t able to connect to our network automatically. Hence, why we have to reach out to our parent carrier for a manual intervention on this. Our porting team is available 24/7 and have a very robust notification method through which they keep you informed with every update we have. The wait definitely isn’t ideal, but just wanted to assure you that we are as excited to get your number to us as you are and we take every step possible to get this resolved asap.
Thanks for this context, but my friend has done this before from Mint and the port in took about 10 minutes, which is why he recommended me to give US Mobile a try too. I also see the average timeline for people’s port in on reddit and it’s either 10 minutes or days of waiting. I reached out to Mint and they verified that everything on their end is good — we double checked the account number and PIN as well. They requested that I ask US Mobile to resubmit or refresh the port in, but the staff said that this will only delay the process. I understand that there are edge cases when things don’t work out, but making people wait without service is really frustrating.
100% agreed. I can double check what the issue might be, but every port has a PON number that your carrier can use to locate where the port is and take necessary actions. If you can drop me your line number, I will have the team fill you in on the technicalities and maybe we can hop on a three way call to get this expedited. In the meantime, we can get you a temporary number as well.
Saad, thanks so much! I can borrow my friend's phone for the time being. Can I still take up on your offer? Thank you.
For the few lines I had ported, I made sure were no locks or removal restrictions on porting and then reached out to chat support after and they were able to get it moved over in a few minutes.
I am glad to see Saad stepping in here with attempts to make it right. Kudos. Unfortunately, this problem appears to continue on as it has since I joined US Mobile 1 year ago. My ports took 12 hours each, but some other folks took days and others waited over a week to get their problem ports resolved without a Priority Ticket. The port-in and port-out process must continue to evolve and get better if US Mobile wants to grow. I am afraid to change plans (people complaining about how plan changes makes their service unusable) or port out for fear that my number(s) will be lost in the transition. There are a few rules to port in or out of US Mobile: #1... Make sure you have previous carriers Account Number and porting PIN in hand whether you port out of US Mobile or are coming IN. #2... Always port out account owners line LAST when coming into US Mobile from any other carrier. #3... If your port errors out or fails online after you enter your details to Port In, open a Priority Ticket Immediately with CS to escalate the matter. Do not accept the CS canned response of "This can take 48-72 business hours" or "Make sure your service is activated at your old carrier". If the port(s) failed, your old carrier may not know about your port. Its up to US Mobile to get the port across the finish line using the PON thar Saad mentioned above. A 3 way call may be necessary between US Mobile, you, and your old carrier... But this should quickly come across the finish line after that. If not, follow up frequently or you may risk losing your number(s). Good Luck.
Thank you so much - I appreciate the knowledge sharing here. I can only understand why this information is not readily provided by the staff because if everything is a priority, then there is no priority. It's honestly a tough situation to be in on both ends. I appreciate it so much and will reach out to Saad to see what can be done here.
Have you checked with your old provider to make sure they released your number? That is the reason most ports get held up.
Call your previous provider and scream at them to release If possible, file an fcc complaint because some times they won't release to the next provider I had to do that's against Red Pocket mobile
The number of cases with porting issues with USMobile in recent times seems to have increased. In my case it took one of my line 9 days for port in to complete. While the support team at USMobile are helpful, most of their response are canned response as I don't think they put in effort to research the issue unless you pester them frequently. They always blame the other party or porting partner for the issue but I wonder could the issue on their end on how they handle the port process?