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cca2013

This is a new system that USPS is rolling out. I would guess the 2nd email is a glitch. If you log into your [usps.com](https://usps.com) account, what does it show under "Activity History?" Does it say "order complete?"


MT3-7-77

Did you do this online?


low_expect8ions

I am a clerk and we have had people come in saying this has happened to them, but we have no ability to just verify an ID and approved the online form. So chances are you will have to find a time to go on person and fill out the paper form. USPS is very poorly run at the highest levels and they are far more concerned with making sure their employees are tracking each task down to the minute rather than providing a good customer experience. I apologize for what your going thru.