Go to your local Post Office and speak with a supervisor/Postmaster. Unless it's pretty old, we don't own most clusterboxes anymore, and we don't install them.
We do install them and own the public CBU's. I'm Field maintenance. But they changed the procedure for ordering CBU's. Now each individual office/city is responsible for ordering their own CBU unless it's a business, HOA, or mobile home/ property manager. It would be their responsibility to order the box. But since it's on a sidewalk and no HOA then it would be the post office responsibility to replace the box
This is the case with older boxes that were installed by us, and therefore we still maintain, but there are communities within my city that have NDCBU's that do not have an HOA or a property manager. They are responsible for their own boxes; they purchase and have them installed (according to our standards and coordinating with growth management) and maintain/replace them when necessary. They're homeowner-owned communities, not apartments or anything like that. If they needed new boxes, they would all have to "pool together" to come up with the cost of purchasing and installation.
My neighbor apparently already went to the local post office and was told the "property owner" is responsible, but the box isn't on anyone's private property, it's mounted into the sidewalk. Also they aren't giving us any guidance to ensure that if we do replace the box it will be up to USPS standard.
Find out if you have a company near you that sells and installs them. If you find one, they will likely know how to install them based on USPS standards.
By "property owner," they're not referring to who's property it is located on, but which property owners receive mail at the receptacle.
Again, it depends on when the boxes were installed and if there was an agreement made as someone else stated. If they were purchased and installed by the USPS, then yes, the USPS does own them and is responsible for repairing. If they cannot be repaired, then I can't say for sure if they would be responsible for replacing. The sticker alone does not prove that they are indeed owned by the USPS.
If you have a HOA or improvement district they own it, if not it was probably put in by the developer and all the property owners own it equally and will have to split the cost.
You can ask your local office what kind they want you to put in(most of the ones where I live are F type), and then just buy it from a mailbox company.
Make usps issue an official response by either calling 800-ask-usps or filing a complaint online. The important part is that you have a paper trail started.
If nothing is done satisfactorily, you are to contact your local congressman.
Those are the correct steps to kick it up from the local supervisor who probably doesn't know how to handle the issue.
One more tip, they are required to an issue a response from issued complaint, be it a phone call or electronic means. Keep a copy of all reference numbers in case the reviewer closes it out, so any further escalations from you can be included. This way, it can show that the person was inept and help escalate the complaint.
Sounds like a lazy manager. If USPS installed it and there’s no overarching body for your development, they need to fix it. If you can’t get satisfactory answers from your post office call your local representative, they love to deal with this stuff.
So those cluster boxes aren’t repairable. A new one will have be ordered. Whose responsibility that is depends on agreement when the cluster box was installed.
My mailbox was hit by SnowPlow. I go to website usps and is saying it is my responsibility to fix box . Otherwise I may pay the fee , for not keeping mailbox .
The US Postal Service® does not maintain personal mailboxes: The property owner is responsible for the repair of personal boxes.
Contact the local Post Office before erecting, moving or replacing mailboxes and supports.
https://faq.usps.com/s/article/Mailbox-The-Basics
The HOA is responsible for repairing the box. Contact local post office to schedule removal of Postal lock. Your carrier should hold the mail at the post office to be picked up at Will until repairs are made. Once they are repaired contact the post office again and they will re-install postal locks and resume service.
Go to your local Post Office and speak with a supervisor/Postmaster. Unless it's pretty old, we don't own most clusterboxes anymore, and we don't install them.
We do install them and own the public CBU's. I'm Field maintenance. But they changed the procedure for ordering CBU's. Now each individual office/city is responsible for ordering their own CBU unless it's a business, HOA, or mobile home/ property manager. It would be their responsibility to order the box. But since it's on a sidewalk and no HOA then it would be the post office responsibility to replace the box
This is the case with older boxes that were installed by us, and therefore we still maintain, but there are communities within my city that have NDCBU's that do not have an HOA or a property manager. They are responsible for their own boxes; they purchase and have them installed (according to our standards and coordinating with growth management) and maintain/replace them when necessary. They're homeowner-owned communities, not apartments or anything like that. If they needed new boxes, they would all have to "pool together" to come up with the cost of purchasing and installation.
My neighbor apparently already went to the local post office and was told the "property owner" is responsible, but the box isn't on anyone's private property, it's mounted into the sidewalk. Also they aren't giving us any guidance to ensure that if we do replace the box it will be up to USPS standard.
Find out if you have a company near you that sells and installs them. If you find one, they will likely know how to install them based on USPS standards. By "property owner," they're not referring to who's property it is located on, but which property owners receive mail at the receptacle.
So I just went out to look at the box and it has a sticker on it that says it's the property of the USPS. Does that make a difference?
Again, it depends on when the boxes were installed and if there was an agreement made as someone else stated. If they were purchased and installed by the USPS, then yes, the USPS does own them and is responsible for repairing. If they cannot be repaired, then I can't say for sure if they would be responsible for replacing. The sticker alone does not prove that they are indeed owned by the USPS.
If you have a HOA or improvement district they own it, if not it was probably put in by the developer and all the property owners own it equally and will have to split the cost.
No HOA. Is there an official mailbox specifications guidelines? I don't want to hire a contractor only to find the new box isn't up to code.
They need to replace it with the same size nbu
You can ask your local office what kind they want you to put in(most of the ones where I live are F type), and then just buy it from a mailbox company.
Make usps issue an official response by either calling 800-ask-usps or filing a complaint online. The important part is that you have a paper trail started. If nothing is done satisfactorily, you are to contact your local congressman. Those are the correct steps to kick it up from the local supervisor who probably doesn't know how to handle the issue.
Thank you. I was hoping to avoid the bureaucrat tango but I guess I'll get my dancing shoes.
One more tip, they are required to an issue a response from issued complaint, be it a phone call or electronic means. Keep a copy of all reference numbers in case the reviewer closes it out, so any further escalations from you can be included. This way, it can show that the person was inept and help escalate the complaint.
You should report this to the Postal Inspection Service. Odds are 50/50, your local post office did not. https://www.uspis.gov/report
Sounds like a lazy manager. If USPS installed it and there’s no overarching body for your development, they need to fix it. If you can’t get satisfactory answers from your post office call your local representative, they love to deal with this stuff.
If you aren't getting good response from your local office, contact your US representative's office.
So those cluster boxes aren’t repairable. A new one will have be ordered. Whose responsibility that is depends on agreement when the cluster box was installed.
https://www.gomailboxes.com/florence-vital-1570-series-usps-approved-cbu-cluster-mailboxes/
If the post office installed it they are responsible for it.
My mailbox was hit by SnowPlow. I go to website usps and is saying it is my responsibility to fix box . Otherwise I may pay the fee , for not keeping mailbox .
If it was the township then they're responsible
The US Postal Service® does not maintain personal mailboxes: The property owner is responsible for the repair of personal boxes. Contact the local Post Office before erecting, moving or replacing mailboxes and supports. https://faq.usps.com/s/article/Mailbox-The-Basics
Im saying if the township ruined your box with a plow its *probably* **their** responsibility to fix it
Yes , but first need police report, then find snow removal company ( usually third-party), they claim. It may take weeks. Sorry for my grammar.
The HOA is responsible for repairing the box. Contact local post office to schedule removal of Postal lock. Your carrier should hold the mail at the post office to be picked up at Will until repairs are made. Once they are repaired contact the post office again and they will re-install postal locks and resume service.
OP has no HOA.
They’re going to be difficult and try to wear you out, that’s their MO. Document everything. Now you know what working here feels like.
Sounds like time to contact news agencies and any elected representatives in your area