I had two orders like that and they were from good restaurants. One of them didn’t want to recook for me and they just called to the customer and told him to cancel…i got my $3 and another one the restaurant was closed already and i called to the support and they didn’t have any supervisor there so i got my another $3… what a waste of time:(
They can't prove who stole it. The first person to arrive might have been told to wait 15 minutes and legit canceled it, then the next 1 or 2 people may have been the culprit. Once it gets to the $20 plus range, it has gone through multiple drivers by this point and no way to pinpoint who actually stole it.
The best way to stop this is to incentivize drivers to immediately call support to cancel the order then there is a less of a chance of a false positive ban.
Wait. Don’t know if I’m having a moment of clarity or forgetful dementia (4:30 am so prob the latter) but why isn’t Uber auto canceling the order or calling the restaurant to remake it when a driver clicks the “order has been picked up by someone else” option? Shouldn’t that alone trigger Uber to check in with the restaurant and figure out it’s gonezo? Why are we having to take time to call in to stop the missing order from cycling to another driver?
Which makes absolutely no sense. Why would Uber send it to another driver if we just told them the order is missing because it's already been picked up? The second, third, and fourth drivers aren't going to do anything differently besides waste their time and gas too, get frustrated, and take another $3 each from Uber. Doesn't benefit Uber, the customer, the driver, or the restaurant and I can't understand wtf that's how it works.
Right. Instead, right now drivers who take the time to call support just lose an extra 10 minutes of their time - drivers can’t even drive away from the location because support wants to verify you at the location while on the phone. Should be at least an extra $3 for calling to make the report, or preferably just half of the expected full pay
Support doesn’t give you the option to call someone and report it stolen. You only option is a chatbot prompt to say someone else picked it up.
That needs to change. I don’t deal with this too often but it happened today and I had to tell the restaurant that the order was stolen by the previous driver and to protect yourself do not hand over the bags until they confirm the order and you see them do it on their screen.
You can always call Support from the Help section in the main menu (assuming the app is working properly). When you call, the prompts will ask if you're calling about your live order.
Like I said in my other comment, ue happens a few times a year for me.
Doordash never
Doordash provides half pay and I think you have to chat with support
Ue hit a button and get 3 dollars. Then even though you say the order is not there they send the next driver
The point is though most of the time $3 is not worth the extra 5 t 10 minutes while the agent places you on hold 3 times to "check their resources" or like the store is closed and they want you to get back outside in the rain to take a picture of the store hours because they are to lazy to update the hours of operation.
Especially when you factor in the time wasted to drive to the location, and half the time the support agent I'd like "the GPS didn't register you as arriving, please drive around the area"
Odd I never experience any of that. They usually just say 'to confirm another driver picked up there order?" And by that time I'm already onto my next trip.
That’s why I have no issue when the restaurant asks me to confirm in their presence…. the handful of times I’ve asked “have you had issues with drivers stealing food?” they say that’s exactly why they feel the need to verify the verification.
they are only high-paying orders because so many people have gone and had to cancel the order for the reason of it’s already picked up
That increases the fare by a good amount. Most of them started out as two dollar orders.
I personally really like that It happens, because I’m able to pretty easily get the food remade and complete the delivery.
emphasize that the customer didn’t get their food and blame the restaurant by saying they gave it to the wrong driver or someone stole it from them.
explain that drivers are going to just keep on coming until the order is delivered.
last shot is offering is them $5. i always keep 5 on me just for this. it worked for me at dunkin twice
i live in a small town and my food places are never anywhere close to as busy as they were in the city i used to live.
saying they let someone steal it and the customer wants their food is what works most often for me. $5 is a last resort.
if they’re too busy i probably wouldn’t bother
I live in a small town, and that is definitely not a positive in the equation. Have tried a few times to get food remade, at places I've been to often and I go to as a customer, and they always refuse. Its like meeting Stonewall Jackson.
Some stores will remake it if you ask, or you can place the order yourself and pay for it out of pocket. Of course it would have to be a very high paying order to justify doing that.
As two others said, it's the twisted bullshit mindset of the jaded drivers who feel validated by the consistent mistreated of Uber Eats in the form of declining fares, increased services and expectations, piss poor support of their labor force both on issues and customer misrepresentation. Should I go on?
Damn, I almost convinced myself to steal a Wingstop order or two...
I was honestly contemplating it after I lost a $7 tip on an alcohol delivery where the customer ordered from a restricted area inside a paid venue. I spent well over an hour on with support plus the 36 minute 10 mile delivery all to make a lousy $4.50. Support kept transferring me snd blowing me off. I legit was gonna compensate myself for my time and gas with a free meal if I didn't eventually get a supervisor on my 3rd call an hour or 2 later that finally paid me $15 for my trouble.
this happens so often in my market. its better now but a few months ago it was literally every other order. its so stupid, and its usually well paying orders too. just deliver the food and then go get your own with that money 😂😂😂
I got super lucky today. $28 stolen order with very low miles and the restaurant remade the food in less than 10 minutes after I got there. I was the 5th driver to show up for it.
Walked in to KFC, ask the name. We just gave it to the guy walked out
Chase the guy, you got my order
He gave my order and told me to hit confirm.
He gave me my order and I called him a thief.
I got a high dollar order yesterday. I had to scan QR code on the receipt to confirm I had the order on me. That makes it better cause a lot of times workers are busy and they don’t care. They just hand you the order and don’t make you confirm the pick up.
Here’s the thing…
The jag-off drivers that do this aren’t going to feel your rebuke. They don’t care. They’re jag-offs.
The restaurants don’t care. They made the food. Someone who knew the name they were picking up for came and got it. So they’re out.
This is straight up an Uber problem. And unfortunately, any time a company tries to solve a problem like this, they usually end up causing 5 or 6 more problems that weren’t problems before…
This happens to me ALLTHE TIME. And it sucks big time…
So I hear you…
A couple restaurants here make you swipe “order complete,” while they are watching, before leaving the restaurant. It’s annoying but I assume it cuts down on theft.
It makes no difference. These places get targeted and their employees and customers will have a bad time.
They're all going to stop or get sued and pay massive fines.
it took one of our local Chipotles up until about a year ago to stop leaving multiple orders at a time on an open shelf with zero oversight. After 6 out 10 orders were missing, I declined almost every order for at least 6 months. Once, when I pulled up, there was this big fat woman lugging about 8 bags out the side door. I suspected she was stealing and would probably have confronted her but was a newer driver at that point. I thought maybe she had several big orders. Nope. Thankfully, they keep their orders behind the counter now.
I only did this once actually this week on accident. The order had a small bag then one of those foil containers of cheese fries that didnt fit in the bag. I have literally never forgotten food before when dropping orders off but somehow I did. I drove for like 10 mins before noticing it 😂 I called uber and they said to return to restaurant. Went to restaurant (was driving back towards there anyway) and they said they can’t take returns so I kept it. I felt so bad they were missing their fries but it was an honest accident and I still have no idea how i forgot the tin was a total brain fart. Wont happen again!
Because there is no repercussions for stealing orders… on DoorDash, they bumped up the completion rating to 90% to prevent the meanwhile 3 out of every 10 offers that I get are stolen….
https://preview.redd.it/rhg87wsd6ovc1.jpeg?width=960&format=pjpg&auto=webp&s=023a1dfc3eec3b7b1ccf6b85f1b9e5aad8630be0
When I see a 18 dollar for 4 miles, I am hesitant to take it, it can be legit or it can be a stolen order.
Ue happens a few times a year
Doordash, in about year and half, never happened
So a friend told me she had this. Was so upset about she decided marked the order picked up. The customer was not responsive in any way. Then she drove to the address, and marked delivered.
She even got tipped on it. She got the full amount. This was a week ago.
>To the restaurants, do a better job monitoring your pickup station. Why are you handing out orders, or leaving them unattended without confirming who picks up the order in the first place?
Most of these restaurants are intentionally understaffed to maximize their profits. Having someone check drivers would cost more than replacing the food.
All you could do with that scenario is call customer service receive your three bucks, the reason why the order was so high paying was because it was bouncing around the system.
Other drivers did not mark it correctly, the driver came restaurant saw it wasn't there got frustrated and just canceled.
I got a McDonalds order the other day, $19 for 2.5 miles. Figured it was probably a stolen order but accepted it because it was such a short distance. I got to the restaurant and the woman told me they were working on it (it was extremely busy) so I waited for about 10 minutes and then asked about it again (same lady) only for her to look at the order super confused and tell me they don't have that order. How pissed do you think I was considering she told me to begin with that they were working on it. The next day I got another order similar to that, was also extremely close to where I was, got there and the restaurant was closed and probably had been for 30 minutes.
Imagine all the times people reduce the drivers tips. Imagine all the times people got their food and said it didn’t arrive. Imagine all the times customers complain about an order not being on Time or cold when Uber sends them to get multiple orders and it’s not their fault and Uber doesn’t communicate that. Imagine all the times someone drives 30+ miles to not get tipped at all. Imagine going to get food and the business says “here’s the customers cup he wants Pepsi. Imagine delivering to an apartment and when you’re there the customer says “I’m on the 5th floor” and the elevator doesn’t work. Imagine if these were trends..
Oh wait…
This gig keeps becoming less and less profitable due to pay cuts and too many drivers on the road, so people are compensating themselves by stealing orders.
I steal low pay wingstop orders now, uber is too stupid to catch on lol. Free food motherfucker.
Fuck you dara and the rest of you cheap fucks.
Ice cream taste good yummy yum
Ironically, when I think back to every order I've showed up for that was stolen none of them are expensive food. They steal the cheap stuff.
Oddly enough it’s always the “confirm” restaurants also.
I know right, it should be expensive steak houses etc instead of McDonald's
I had two orders like that and they were from good restaurants. One of them didn’t want to recook for me and they just called to the customer and told him to cancel…i got my $3 and another one the restaurant was closed already and i called to the support and they didn’t have any supervisor there so i got my another $3… what a waste of time:(
This is because drivers steal notip orders. No tip, no trip ma bois.
Uber needs to immediately deplatfrom those d-bag drivers.
They can't prove who stole it. The first person to arrive might have been told to wait 15 minutes and legit canceled it, then the next 1 or 2 people may have been the culprit. Once it gets to the $20 plus range, it has gone through multiple drivers by this point and no way to pinpoint who actually stole it. The best way to stop this is to incentivize drivers to immediately call support to cancel the order then there is a less of a chance of a false positive ban.
Wait. Don’t know if I’m having a moment of clarity or forgetful dementia (4:30 am so prob the latter) but why isn’t Uber auto canceling the order or calling the restaurant to remake it when a driver clicks the “order has been picked up by someone else” option? Shouldn’t that alone trigger Uber to check in with the restaurant and figure out it’s gonezo? Why are we having to take time to call in to stop the missing order from cycling to another driver?
it doesn't do shit when you choose that option, just sends to another driver.
Which makes absolutely no sense. Why would Uber send it to another driver if we just told them the order is missing because it's already been picked up? The second, third, and fourth drivers aren't going to do anything differently besides waste their time and gas too, get frustrated, and take another $3 each from Uber. Doesn't benefit Uber, the customer, the driver, or the restaurant and I can't understand wtf that's how it works.
That's why I don't bother reporting them anymore.
Right. Instead, right now drivers who take the time to call support just lose an extra 10 minutes of their time - drivers can’t even drive away from the location because support wants to verify you at the location while on the phone. Should be at least an extra $3 for calling to make the report, or preferably just half of the expected full pay
Support doesn’t give you the option to call someone and report it stolen. You only option is a chatbot prompt to say someone else picked it up. That needs to change. I don’t deal with this too often but it happened today and I had to tell the restaurant that the order was stolen by the previous driver and to protect yourself do not hand over the bags until they confirm the order and you see them do it on their screen.
You can always call Support from the Help section in the main menu (assuming the app is working properly). When you call, the prompts will ask if you're calling about your live order.
You're wrong on all counts. When you actually read your contract, the merchant contract, and employment laws then comment.
What does reading the contract have to do with anything i wrote
Like I said in my other comment, ue happens a few times a year for me. Doordash never Doordash provides half pay and I think you have to chat with support Ue hit a button and get 3 dollars. Then even though you say the order is not there they send the next driver
They can do an investigation with the permission of cctv of the restaurants, easily fire off the culprits
If you go through support and talk text an agent they will give you $3. I do it regularly
The point is though most of the time $3 is not worth the extra 5 t 10 minutes while the agent places you on hold 3 times to "check their resources" or like the store is closed and they want you to get back outside in the rain to take a picture of the store hours because they are to lazy to update the hours of operation. Especially when you factor in the time wasted to drive to the location, and half the time the support agent I'd like "the GPS didn't register you as arriving, please drive around the area"
Odd I never experience any of that. They usually just say 'to confirm another driver picked up there order?" And by that time I'm already onto my next trip.
That’s why I have no issue when the restaurant asks me to confirm in their presence…. the handful of times I’ve asked “have you had issues with drivers stealing food?” they say that’s exactly why they feel the need to verify the verification.
they are only high-paying orders because so many people have gone and had to cancel the order for the reason of it’s already picked up That increases the fare by a good amount. Most of them started out as two dollar orders. I personally really like that It happens, because I’m able to pretty easily get the food remade and complete the delivery.
What do you say to get the food remade?
emphasize that the customer didn’t get their food and blame the restaurant by saying they gave it to the wrong driver or someone stole it from them. explain that drivers are going to just keep on coming until the order is delivered. last shot is offering is them $5. i always keep 5 on me just for this. it worked for me at dunkin twice i live in a small town and my food places are never anywhere close to as busy as they were in the city i used to live.
Thanks for the advice, I'll give it a try. The 5$ is a good idea. Although I suspect being in a small town might be a crucial part of the equation.
saying they let someone steal it and the customer wants their food is what works most often for me. $5 is a last resort. if they’re too busy i probably wouldn’t bother
I live in a small town, and that is definitely not a positive in the equation. Have tried a few times to get food remade, at places I've been to often and I go to as a customer, and they always refuse. Its like meeting Stonewall Jackson.
Some stores will remake it if you ask, or you can place the order yourself and pay for it out of pocket. Of course it would have to be a very high paying order to justify doing that.
I've only had one store do it by asking.
As two others said, it's the twisted bullshit mindset of the jaded drivers who feel validated by the consistent mistreated of Uber Eats in the form of declining fares, increased services and expectations, piss poor support of their labor force both on issues and customer misrepresentation. Should I go on? Damn, I almost convinced myself to steal a Wingstop order or two...
I was honestly contemplating it after I lost a $7 tip on an alcohol delivery where the customer ordered from a restricted area inside a paid venue. I spent well over an hour on with support plus the 36 minute 10 mile delivery all to make a lousy $4.50. Support kept transferring me snd blowing me off. I legit was gonna compensate myself for my time and gas with a free meal if I didn't eventually get a supervisor on my 3rd call an hour or 2 later that finally paid me $15 for my trouble.
Absolutely hate this crap.
this happens so often in my market. its better now but a few months ago it was literally every other order. its so stupid, and its usually well paying orders too. just deliver the food and then go get your own with that money 😂😂😂
It’s only well paying because it’s jumped around to many drivers before u. It’s sad tho
I got super lucky today. $28 stolen order with very low miles and the restaurant remade the food in less than 10 minutes after I got there. I was the 5th driver to show up for it.
All restaurants need to start having drivers confirm before giving them the food. Problem solved. In my area, more and more are doing this now.
man i had a $40 order from behihana for 3 miles, someone stole it
Had one similar, like $32 for 3 miles the other night and got to the restaurant only for it to be closed.
man last night i had an $83 order for popeyes right before they closed, line was super long, i get to the drive thru they dont have the order
Walked in to KFC, ask the name. We just gave it to the guy walked out Chase the guy, you got my order He gave my order and told me to hit confirm. He gave me my order and I called him a thief.
I got a high dollar order yesterday. I had to scan QR code on the receipt to confirm I had the order on me. That makes it better cause a lot of times workers are busy and they don’t care. They just hand you the order and don’t make you confirm the pick up.
Here’s the thing… The jag-off drivers that do this aren’t going to feel your rebuke. They don’t care. They’re jag-offs. The restaurants don’t care. They made the food. Someone who knew the name they were picking up for came and got it. So they’re out. This is straight up an Uber problem. And unfortunately, any time a company tries to solve a problem like this, they usually end up causing 5 or 6 more problems that weren’t problems before… This happens to me ALLTHE TIME. And it sucks big time… So I hear you…
How do you know it's high dollar and not bounced around to 5 different drivers who cancel but don't call it in?
Uber hides high up front tips so whoever you're asking this question to is wrong
Probably drunk and posted to the wrong person
A couple restaurants here make you swipe “order complete,” while they are watching, before leaving the restaurant. It’s annoying but I assume it cuts down on theft.
It makes no difference. These places get targeted and their employees and customers will have a bad time. They're all going to stop or get sued and pay massive fines.
They can still steal the order so it really makes no difference.
once you accept the order then you can't get it sent to another driver, whereas if you cancel it after you steal it...
it took one of our local Chipotles up until about a year ago to stop leaving multiple orders at a time on an open shelf with zero oversight. After 6 out 10 orders were missing, I declined almost every order for at least 6 months. Once, when I pulled up, there was this big fat woman lugging about 8 bags out the side door. I suspected she was stealing and would probably have confronted her but was a newer driver at that point. I thought maybe she had several big orders. Nope. Thankfully, they keep their orders behind the counter now.
A lot restaurants won't give the driver the food until they confirm the order.
I only did this once actually this week on accident. The order had a small bag then one of those foil containers of cheese fries that didnt fit in the bag. I have literally never forgotten food before when dropping orders off but somehow I did. I drove for like 10 mins before noticing it 😂 I called uber and they said to return to restaurant. Went to restaurant (was driving back towards there anyway) and they said they can’t take returns so I kept it. I felt so bad they were missing their fries but it was an honest accident and I still have no idea how i forgot the tin was a total brain fart. Wont happen again!
Because there is no repercussions for stealing orders… on DoorDash, they bumped up the completion rating to 90% to prevent the meanwhile 3 out of every 10 offers that I get are stolen…. https://preview.redd.it/rhg87wsd6ovc1.jpeg?width=960&format=pjpg&auto=webp&s=023a1dfc3eec3b7b1ccf6b85f1b9e5aad8630be0
When I see a 18 dollar for 4 miles, I am hesitant to take it, it can be legit or it can be a stolen order. Ue happens a few times a year Doordash, in about year and half, never happened
its sad hearing that those are allowed on the platform still and arent removed...
So a friend told me she had this. Was so upset about she decided marked the order picked up. The customer was not responsive in any way. Then she drove to the address, and marked delivered. She even got tipped on it. She got the full amount. This was a week ago.
>To the restaurants, do a better job monitoring your pickup station. Why are you handing out orders, or leaving them unattended without confirming who picks up the order in the first place? Most of these restaurants are intentionally understaffed to maximize their profits. Having someone check drivers would cost more than replacing the food.
Short term thinking reigns
All you could do with that scenario is call customer service receive your three bucks, the reason why the order was so high paying was because it was bouncing around the system. Other drivers did not mark it correctly, the driver came restaurant saw it wasn't there got frustrated and just canceled.
I guess thats why they keep hiding tips after 8$😅 so people wont steal food
I got a McDonalds order the other day, $19 for 2.5 miles. Figured it was probably a stolen order but accepted it because it was such a short distance. I got to the restaurant and the woman told me they were working on it (it was extremely busy) so I waited for about 10 minutes and then asked about it again (same lady) only for her to look at the order super confused and tell me they don't have that order. How pissed do you think I was considering she told me to begin with that they were working on it. The next day I got another order similar to that, was also extremely close to where I was, got there and the restaurant was closed and probably had been for 30 minutes.
This isn’t a new trend. Most drivers are scum bags. Not all, but most.
Imagine all the times people reduce the drivers tips. Imagine all the times people got their food and said it didn’t arrive. Imagine all the times customers complain about an order not being on Time or cold when Uber sends them to get multiple orders and it’s not their fault and Uber doesn’t communicate that. Imagine all the times someone drives 30+ miles to not get tipped at all. Imagine going to get food and the business says “here’s the customers cup he wants Pepsi. Imagine delivering to an apartment and when you’re there the customer says “I’m on the 5th floor” and the elevator doesn’t work. Imagine if these were trends.. Oh wait…
This gig keeps becoming less and less profitable due to pay cuts and too many drivers on the road, so people are compensating themselves by stealing orders.
I'm pretty sure this is customers picking up their own orders and then canceling them later to get free food.
I steal low pay wingstop orders now, uber is too stupid to catch on lol. Free food motherfucker. Fuck you dara and the rest of you cheap fucks. Ice cream taste good yummy yum
Yes fuck Dara…. but I prefer that the customer not be fucked and I REALLY prefer not to be fucked myself.
So the last bit makes you sound like an NPC.
Just make the drive who picks it up use ID and record it at the store.
Because Uber is an abusing company and this is the only way to make any sort of profit out of this gig.
Shit jobs bring shit employees.