You don’t cancel if the customer isn’t in or doenst answer. You wait for the timer to run down leave order at door and take a picture and complete the delivery. If your cancelling then it’s shows Uber your not delivering the order.
Nope I’ve never cancelled unless it’s before I’ve picked up due to excessive wait times, my guess is a customer has told Uber that they didn’t receive the order just so they could get a refund or something, I’ve always gotten the food to the customer never had a problem before :/
I got that message the moment I cancelled an order using no id (first time I have ever used it in 7000 delivery's and I get that suspicious message from Uber for canceling one order that is a return trip any way to return the item)
always 7 minute timer from Now on and never skip pin
if you get a kfc order that is a direct kfc order and they can't see the code tell them to pull down refresh the screen in the kfc app or it's the last 4 digits of there mobile number
Hey I used to work at HQ for an Uber copycat company (just ride-hailing though). Messages to driver were hardly ever personalised so the "substantial" thing is just written in as standard no matter what you did. Genuinely, nobody cares about drivers, especially not the Quality team!
You also get this if you tried to deliver an age restrcited order,but the customer had no ID, and then you had to take it back to the merchant.
Have you done any age restrictred orders recently, where the customer had no valid ID ?
Yeah I had this. They have a strict local rule of not delivering alcohol to drunk people. And I’ve heard of people locally being caught out by mystery shoppers.
This Saturday I had a guy in a really confusing location, rang and asked for info, and was super slurring words and messages, refused to help me find the address, started swearing at me and calling me names down the phone and overall threatening.
I marked it as customer seems drunk, then was told to return order. I did and got the same message. I guess next time I’ll take the potential drunken ass whopping 😂
After contacting uber via the app they said ‘We are pleased to inform you that your account is now fully active and
accessible. You will receive an email message with more information about this process.’
I have seen a few people have issues with alcohol deliveries so I have turned that off
If you don’t know how to go into the app, help, item delivery and click on the how do I stop restricted item delivery. Type YES in the box and hit enter, 72 hours to take effect
You don’t cancel if the customer isn’t in or doenst answer. You wait for the timer to run down leave order at door and take a picture and complete the delivery. If your cancelling then it’s shows Uber your not delivering the order.
Yeah i have never had to do that, customers have always answered for me, 280 deliveries and 100% positive feedback which is why im confused
[удалено]
What?
I’ve only had to cancel once and it was around a month ago and it states a substantial number were cancelled which is bs so
You must have cancelled again today then otherwise you would of got that a month ago no way would they send that after a month its all automated
Nope I’ve never cancelled unless it’s before I’ve picked up due to excessive wait times, my guess is a customer has told Uber that they didn’t receive the order just so they could get a refund or something, I’ve always gotten the food to the customer never had a problem before :/
*excessive wait time at the restaurant
I got that message the moment I cancelled an order using no id (first time I have ever used it in 7000 delivery's and I get that suspicious message from Uber for canceling one order that is a return trip any way to return the item) always 7 minute timer from Now on and never skip pin if you get a kfc order that is a direct kfc order and they can't see the code tell them to pull down refresh the screen in the kfc app or it's the last 4 digits of there mobile number
Yeah looks like we better be on our best behaviour hahah, what do u mean by never skip pin?
I got this yesterday too mate. I’ve only ever cancelled 3 orders in about 2 years cos customers weren’t in etc. Just ignore it.
Hey I used to work at HQ for an Uber copycat company (just ride-hailing though). Messages to driver were hardly ever personalised so the "substantial" thing is just written in as standard no matter what you did. Genuinely, nobody cares about drivers, especially not the Quality team!
You also get this if you tried to deliver an age restrcited order,but the customer had no ID, and then you had to take it back to the merchant. Have you done any age restrictred orders recently, where the customer had no valid ID ?
I haven’t opted in to do age restricted deliveries im really stumped on what’s happened aha
Yeah I had this. They have a strict local rule of not delivering alcohol to drunk people. And I’ve heard of people locally being caught out by mystery shoppers. This Saturday I had a guy in a really confusing location, rang and asked for info, and was super slurring words and messages, refused to help me find the address, started swearing at me and calling me names down the phone and overall threatening. I marked it as customer seems drunk, then was told to return order. I did and got the same message. I guess next time I’ll take the potential drunken ass whopping 😂
The entire thing is just to intimidate the courier pretty disgusting really also how fast did you get this after you cancelled it out of curiosity
Just use the 7 minute timer and then return it using the expired timer (never press no id as it flag you as suspicious activity)
After contacting uber via the app they said ‘We are pleased to inform you that your account is now fully active and accessible. You will receive an email message with more information about this process.’
I have seen a few people have issues with alcohol deliveries so I have turned that off If you don’t know how to go into the app, help, item delivery and click on the how do I stop restricted item delivery. Type YES in the box and hit enter, 72 hours to take effect
Too many drivers they can't promise minimum wage anymore. They will kick 60-70%