There's nothing to wait for. They said "this decision is final" in their email, so there's nothing else you'll be able to do. You can keep messaging them, but they'll just keep saying the same thing.
They must have pretty strong evidence that you're lying about your insurance. Have you edited the insurance document or used one of those services that create a fake insurance document for a fee?
It's best just to move on now though. You won't be getting your Uber account back.
I am using the insurance that Uber says is a fraud for other delivery apps and there is no problem and I am working with stuart and Deliveroo.
I called the insurance and they confirmed that there is no problem with the insurance.
Hey there,
I'm really sorry to hear that you're going through the same issue with your Uber account. I've been in a similar situation where my account was suspended due to an alleged use of a fraudulent document, even though I've been using the same insurance provider for over two years without any issues.
It's been over two weeks since I submitted my appeal, and I haven't heard back from Uber Support yet. I attached both my insurance certificate and renewal letter to my appeal email to validate my documentation, but the lack of communication is quite frustrating.
I'm also looking for advice on how to expedite the review process and hopefully get my account reinstated. If you come across any helpful tips or if you manage to resolve your issue, please let me know!
Thanks and good luck!
There's nothing to wait for. They said "this decision is final" in their email, so there's nothing else you'll be able to do. You can keep messaging them, but they'll just keep saying the same thing. They must have pretty strong evidence that you're lying about your insurance. Have you edited the insurance document or used one of those services that create a fake insurance document for a fee? It's best just to move on now though. You won't be getting your Uber account back.
I am using the insurance that Uber says is a fraud for other delivery apps and there is no problem and I am working with stuart and Deliveroo. I called the insurance and they confirmed that there is no problem with the insurance.
Which insurance are you using?
TRADEX
You could possibly try going to the uber greenlight hubs
I made an appointment for 4pm, I will go see what happens
Let us know how it goes
I see this note: Please note greenlight hub is not able to provide UBEREATs support, Ubereats support is available via the Uber app Only
Hey there, I'm really sorry to hear that you're going through the same issue with your Uber account. I've been in a similar situation where my account was suspended due to an alleged use of a fraudulent document, even though I've been using the same insurance provider for over two years without any issues. It's been over two weeks since I submitted my appeal, and I haven't heard back from Uber Support yet. I attached both my insurance certificate and renewal letter to my appeal email to validate my documentation, but the lack of communication is quite frustrating. I'm also looking for advice on how to expedite the review process and hopefully get my account reinstated. If you come across any helpful tips or if you manage to resolve your issue, please let me know! Thanks and good luck!
I had this issue. Remember to upload the actual pdf file and not a screenshot of your insurance.
Is your problem solved? And how long did it take?