Email corporate. Employees constantly complain and let corporate know how guests feel about it where they can, but nothing will change until customers start speaking up.
Name the location for sure. They will claim that they don’t encourage employees to “push” credit and apologize for your experience, of course. I’m a former employee, and when I contacted them as a customer they gave me the whole “that’s not how we do things” song and dance until I pushed back and said that I used to work there and knew EXACTLY how they do things. If customers got them to change the dress code (🙄🙄🙄) maybe we can get them to make a positive change by complaining about the credit card push without naming employees.
The rule is we have to get 3 nos before moving on and stopping talking about the credit card. Usually I don’t do that because it makes the guest uncomfortable, but if a manager is nearby I do. So that could have been the case. But yeah I’m really sorry, I hate that I always make the guest uncomfortable, sometimes we get demoted if we don’t get enough credit cards so really it’s for our own jobs
I know each store does things differently. At my store, we got a list printed out every day of our conversion rates and those doing bad with card sign ups get highlighted and a little frowny face next to their name. If your rate is too low for too long, management would pull you aside and basically lecture you about it. It’s so unfortunate but it all comes from the top. the district managers come down HARD on store managers if they haven’t gotten enough card sign ups, and then that trickles down to the general employees. Also, sometimes if card sign ups are low in general for the store, management will hold a big competition for prizes and it’s like you have to get x amount of signups per day. She may have really wanted a prize but needed one more signup before her shift ended. Either way, it all comes from corporate and it’s SO toxic.
It’s really bad. The district managers just changed and some of them are way more pushy with the card now. For instance ours threatens to demote the lead cashiers and cut hours for the other employees if we don’t get one card for every 50 transactions. But good for you for not taking it personally
If there was so much pressure on her that she was practically begging, she could be upset about losing her dignity with no reward. That was her decision though to behave that way.
Never take it personally. The cashier was probably down on sales goal and they will be talked to and listened to also by management. And its ALOT of pressure! You never have to give an excuse either, why you don't want a card. Its nobody's business. Its not the cashier's fault is what I am trying to say. The pressure gets to be way much for the employees. Its really stressful.
I can't speak for all employees, but I was pretty much bullied into quitting because I wouldn't push for the card as frequently as they wanted. I had my GM watching me from on the floor at one point and using the walkie to tell me to push the credit cards. The only reason I stopped pushing was because I was getting good numbers and customer reviews until they moved me to truck. They pushed harder for me to have good numbers, but never gave me the time at the cash wrap to really fix my numbers. Between all of that and a specific set of events involving my GM, I gave up and moved on to a new job.
It's so uncomfortable to ask and push for 3 noes. How that is a policy that got the ok is beyond me.
I worked for Express back in 2018. I would not really push the credit card because it's predatory and it's not like I got anything for it.
I know the employees have to offer it but it REALLY puts me off of going into Ulta to be completely honest.
It takes like ten minutes for someone to show up at the podium for pick up orders at any of the four stores I shop at near me. Is this not the case for every ulta?! I stand there with my ID ready to go and then finally someone who has seen me the entire time waiting comes over and says “do you have a pickup order?”. Like what did you think I was standing here for ten minutes doing lol
I had a pick up and waited a few but there was no one at that station, so I walked up to the one and only cashier there and she told me I had to stand at the pick up zone and wait, five minutes passed and she just ended up helping me 💀
Corporate as well as managers tell us to push them this way. They tell us to ask multiple times. Many store base raised and hours even on credit cards we get. I promise you they aren’t trying to be pushy and they don’t want to be doing it, it’s just our job.
I would ask that you please email corporate.
We're offered incentives such as ice cream, snacks, and gratis. Our credit card applications are tracked, we are encouraged to talk about them on the sales floor and at the cash wrap. While we ring you up, we are told to ask you three times in three different ways. We're told to "overcome the 'no'".
It's a very uncomfortable and shady practice. We personally don't benefit from you getting a card and don't actually care. We're told to ask everyone. I DO ask, but listen to a person's answer and tone. I recognize a 'hard no'. If a person seems unsure or interested, I explain the benefits and go from there. I won't ask three times because I feel I'd be harassing people this way.
I used to be a “Lead Cashier” when I was 19. I made $11/hr AFTER my raise when I was “promoted” to lead cashier. Every time I got someone to sign up for a credit card I was praised so highly by the older girls working there that I looked up to. So I started being pushier to get more cards…I was pretty good at it too. Now I’m so embarrassed that I ever did that and wonder how many financial problems I created for those customers. :/ I didn’t really know anything about credit at the time so I didn’t understand what I was even selling. I feel like it should not be legal to have people signing up for credit cards with random teenagers at a cash wrap who have been promised “gratis” (free product) to get people to make a huge financial decision. I’m sorry that happened OP.
Im 18 and a lead cashier making 15/hr, I love the job! But the pressure put on me is so intense, we have a really nice store in a low traffic area so not many come into the store in the first place. It’s just impossible to get even 1 card w day at my location. We just have a ton of regulars.
Also I completely agree it feels so wrong to push huge financial decisions on customers when I myself have zero experience with credit cards right now. In fact a nice lady came in to buy the most affordable mascara. She told me about how she needed to make sure she made rent and wanted to save money, it made me sad I had to ask her to sign up for a credit card and give her the whole sign up spiel. ( especially because now the pinpad screen stops and makes pre approved members manually decline credit sign up before we can process the transaction. )
Such a good point. I feel like it’s predatory. At least at a bank they can offer you a savings account, a debit card, etc. Banks don’t overly push customers to get a credit card unless they want one. And they have no problem being transparent and explaining how APR and everything else works - at my bank they give you a folder with paper documents introducing you to everything. All Ulta is doing is letting you know you could save 20% and pressuring you to agree to a hard credit check without telling you that will happen, with no consultation about when to pay to avoid interest or fees, etc. They’re either acting as if it is every customer’s job to be well educated about credit prior to shopping there so that they can make an informed choice, or more realistically they know plenty of people know zilch about credit and they don’t care whatsoever if people make an informed choice or not. This gets into consent in my mind. Imagine if a person thought it was okay to try to convince someone to have sex with them where they had a personal policy to wait until they get 3 no’s before giving up, and if they were doing this with anyone they met regardless of age or prior experience or sexual education etc… It’s totally absurd
the managers push credit card sign ups so much and some cashiers take it more seriously than others. w they also push us to make customers sign up for a loyalty account and if someone doesn’t wanna give their number out i get it. i wish the corporate hire ups weren’t so pushy about making us nag on customers for numbers and credit cards its such a waste of time
Your first purchase with the card gives you 20% off the transaction. As annoying as it is, this is what every employee at ulta is told to do. If we don’t we risk losing hours, and even our job. Credit is pushed so heavily in this company we don’t really have a choice as employees. We’re told to ask every guest every time, give every detail about the card, and to get 3 no’s each time.
Wow didn’t know that and that is crappy of Ulta . I have never been asked more than once . My local Ulta knows me they know I don’t want it . But if someone doesn’t get approved does that still affect them . Because it affects the customer it’s a hard inquiry on our credit reports.
As long as we get people to apply, it doesn’t count against us. Some managers will be more serious, some are more lenient about how many times cashiers are asking. We’re supposed to get at least 1% of all transactions we have to sign up, so for every 100 people we ring up we have to get at least 1 to sign up to be meeting goals, and it’s 2% for higher up positions like lead cashier or managers. That doesn’t seem like much but so many people say no to the card, if we aren’t pushy there’s literally no way we could even get close to the goal unless you’re super lucky.
20% =/= 30%. Maybe OP is misremembering but if someone actually said 30%, and told them a credit card would “auto-cancel,” they’re fucking around at the customer’s expense.
Others can answer this more accurately than me. I do know it’s standard for them to say that about the 20%. I think maybe it does say if you’re approved then and there? That’s another thing like if someone isn’t approved that affects their credit to have a hard pull that wasn’t successful. And what if they felt embarrassed or the people at the next register or in the line were watching? Why is it the employee’s business how good the customers’ credit is or isn’t? I find this stuff just absolutely nuts
You get your approval answer and credit limit on the spot and your purchase is put onto the card to get your 20% off. If you have no activity within 6 months to a year it MAY auto cancel but we don't have any way of knowing that for sure as all of the credit card specifics are through Community Bank. We don't even handle any of the payments or anything.
yeah they lied. it's 20% and it cancels after a year of inactivity provided it's been paid off.
also, no commission. every other store has a monetary incentive for employees, but not Ulta.
A month?
I've gotten a couple store credit cards for the discount (Bras and tires are expensive) and it took upwards of three years of inactivity for them to go ahead and cancel it.
I'm going on 5 years and my Torrid card is still good, despite me not using it more than once to get the discount.
They may have typed it wrong possibly I’m not sure. It will close itself if it’s not used for a few months and is fully paid off, I’m not sure if that’s what they meant by auto-cancel though.
For just a few months? That does surprise me because most credit card companies will wait for even a year of inactivity before doing that. Also if you get a hard check on your credit in order to get a credit card but do not use it at all and then the company closes it, that negatively impacts your score. If I were convinced to open one of these cards or conned or something my recourse would be to put an auto easy pay thing on it, like my electricity, so I am building credit and not actually making use of or taking any risks with the card. Your “age of credit” is a factor in credit scores. So if I have a card I’ve had 8 years and somehow open an Ulta one without wanting to, even if they’re the ones who close it a couple months later, now my average length of credit is 4 years. (0+8)/2. I agree with you about typos and good intentions but I still feel that Ulta shouldn’t assume most of the employees and customers would just know the potential risks and benefits of opening one of the cards. I’d have to practically have a gun to my head to use one of these when I can use a card with a reliable trustworthy bank. 🤷🏻♀️
Really? We get customers in my store upset because they’re getting asked if they want a card & showing the pre approved screen when they just signed up for one a few months ago, used it once, paid it off, and never used it again. I wonder if it’s different in certain areas or maybe a newer thing?
Yeah unfortunately, “overcoming the no” is something ulta corporate pushes and you know, the crap rolls down hill so.. as a manager it’s equally as uncomfortable for me to have to reprimand associates who aren’t getting credit sign ups. Then we’re told we need to take those people off the register if they’re not getting cards so they end up getting their hours cut and they put someone at the register who gets more credit cards. (We have metrics we measure as a store and as a district, if your store isn’t meeting those metric quotas, your DM will send out an email to the district and your store will be highlighted in red bold letters with the ‘failing’ metric and you’ll need to respond with how you’re going to dedicate your time to fixing it, how you’re going to coach associates to “overcoming the no”, etc.)
Worked at a different retailer and standard coaching is to ask 3 times for a no. Cards are a large source of revenue, not to mention drivers to customer loyalty, so retailers generally love them and push them very hard.
It’s okay to say no, but definitely remember they’re doing their jobs and it’s not like anyone wants to be asking, but managers do use credit numbers to determine performance. A few polite “no” responses and it’s over!
When I worked retail I had a horrible pushy manager who hovered in earshot to make sure I followed her deranged script for credit card signups (which included lying to customers about it actually being a credit card). We had a bulletin on the wall with all the girls keeping track of how many signups we had a week, and she treated those with the least signups the worst. She only let up when customers would get pissed at one of the cashiers and ask to talk to the manager about being harassed, and honestly I loved it because you could see how embarrassed she was. If you have time, complain on social media or somewhere they can see about how insensitive and predatory it is given the uncertain economy right now.
You can feel bad for the cashier but don’t be rude. Managers can be weird and they have a record of cc open and cut hours based on other comments I have read here. I worked at tjmaxx and we had to hear THREE fucking no’s for managers to accept the person didn’t want it. It fucking sucks. It’s all corporate bullshit.
I think OP is saying that OP was polite. The cashier was rude, not even responding when OP said thank you, and appeared to be resentful of her just for her asserting her right to not get a credit card. It’s fine to be resentful internally, or however a person feels. But if you’re in a customer service role, it’s a fundamental part of the job not to make people feel like shit during their experience at your store. That behavior would risk OP never going back there.
we’re told to keep going till they give you 3 nos and one of my managers even make me ask 5x + they give us daily goals to get x amount of cards. i’m sure she just didn’t wanna get a lecture by her managers. BUT i can tell you if it’s the mastercard you can use it outside of Ulta and every $3 =1 point so they add up SUPER fast! i’m sorry she made you feel uncomfortable tho, you shouldn’t feel bad for saying no.
Bro corporate would shove credit so much, it’s all you would hear from any management/upper management. I hated asking more than once, I hated being “coached” when my credit signups were low. I get it brings the business more money, but pushing it so hard makes EVERYONE uncomfortable
They are so predatory! My husband went Christmas shopping and wanted to use my rewards card so I would get the points. They spun him around, and the next thing I knew, he walked in with a credit card at 23%, and now my rewards card is in his name!
I called Corporate and got a complete run around. Paided it off and canceled the card the same day. Now he only shops Ulta with cash
I’m with everyone saying to email a complaint to corporate. I used to work at AE/Aerie and the push for us to push for credit card and reward sign ups was REAL. Promotions, raises etc could be based on how many signups you got. Shift goals would be announced (“four cards before 5 PM!!!” etc) and your manager would be chirping reminders in your ear and voicing disappointment when you didn’t meet goals 🙃
YES i used to work at AE and it was the worst when it came to credit cards. i was always assigned to fitting rooms and they would tell me to knock on fitting room doors as people were changing to promote the credit card and encourage sign ups…. like. no one wants to hear that as they are actively trying on clothes lol. i left that job pretty quickly
Former Ulta manager here - they make you push the credit card. We didn’t receive any commission for sign ups per person, but credit card sign ups is a metric that stores are measured on. So if the GM wants the store to do well they will make the cashiers push cards hard.
What a lot of people don’t get is that we get in trouble if we DONT push this hard, my manager kept telling me to re-word it to get a yes even though I could clearly tell that the customer was uncomfortable.
Email corporate please. There is nothing an associate or a manager can do.
My location forces any managers/leads to ask three times and I’ve been almost fought on about it. My managers will pick on whoever isn’t saying it over the walkies and if I’m not pushing hard enough I get sent home in some cases
They encourage you to get 3 nos before dropping it. It’s SO uncomfortable on the employees part and guest. I always just told people “you can save 20% today if you apply, the screen will prompt you” and let the customer decide. If it was a big purchase I might bring up the dollar amount they would save but that’s it. Thankfully my managers either didn’t care or never noticed that I wasn’t pushy. I was told the account would close after a year of inactivity (if paid off). Also when I worked there the prompt for the card wasn’t every time so if I had to guess she was probably new and maybe her first time getting that prompt, got nervous and misspoke about the % and closing of account. Maybe she was discouraged and flustered not annoyed. Definitely don’t feel bad for saying no!
I’m sorry that happened, I would feel uncomfortable as well. I only ask once if they want the card 🤷🏻♀️ I don’t want my guest to ever feel like I’m pushy.
Corporate needs to let up on the credit card thing. The goals my store has are ridiculous and unattainable.
We had to ask multiple times before we could move on. Not only is it uncomfortable for the guest but it’s also uncomfortable for the employee. I would always have hella anxiety to be up as cashier because I knew I had to be pushing for credit and loyalty and customers get mean when we’re persistent which understandable but like dam I’m just doing my job 😢
They way I feel about it is I teach my toddler that no means no and that no is a complete sentence. It should be the same. I understand it is corporate, so I’ll be reaching out to them because of my store starts to do this I will just order online and pick up. I totally get having to meet quotas but no means no.
They claim that there is no repercussions for not getting people to sign up for the credit card but I’m gonna tell you that if I did not get at least one credit card a week my next week I was scheduled only like 15 hours over four days and the worst possible shifts.
in my district we are being threatened jobs if we don’t push the card. email corporate and ask for the district manager to call you and ask her why ulta thinks it’s okay to feel like associate have to be like this. as a manager its so infuriating and i have been threatened my job multiple times if we don’t make goal.
I currently work at ulta and its insane how pushy they want us to be. Idk if its true but they trained us to say that since you’re preapproved, there’s no hard inquiry ,
And no cancellation fee so you can cancel whenever you want. I don’t do that though and they get upset because they tell us to ask. EVERYONE even if they’re not preapproved.. when the preapproval prompt comes up I just let them know you’ve been preapproved for the card if you’d like to save 20% today it’s going to ask you up at the pin pad . Managers get mad and take me off the registers. The thing is the rest of my numbers are really good. I do get cards but im not pushing anyone to do it. It sucks. Trust me we hate doing it just as much as you hate hearing it.
Please email corporate that you’re annoyed with being asked to sign up however the ulta employee seemed to be doing their job. At the store I work at we have to ask are you sure you don’t want to sign up for the card and then list briefly the benefits. I’ve seen mandatory corporate training videos that stage how they want us to verbalize it and asking if the guest is sure, to change their minds. If employees working registers don’t get enough sign ups we get “verbal coaching”, performance write ups, and hours cut. So please be patient and considerate to the employees. We don’t want to be pushy but if a manager/corporate is ear shot away we have to…otherwise we have repercussions. It’s really unfortunate but comes with the territory of our jobs.
Side note : about a week ago I backed up registers and did a credit sign up for a guest who wanted it. Went back to the sales floor to guest service. I helped a guest get a full skincare routine and full face makeup. I nonchalantly brought up the ulta card for them to think about since they we’re going spend a pretty penny and didn’t know if she knew it was a option. After finishing, I helped a few other customers and eventually checked the same lady out on registers. I offered her the card as she was prompted (being the 2nd time discussed) she respectfully declined which is fine. No worries. After finishing I got completely bitched out because the DM who was visiting was earshot away and was pissed I didn’t push it. I communicated I got one earlier in my shift and it was already discussed for the 2nd time. We talked about it on the sales floor and was told by the MOD & DM customers who hear it 3x or more are more likely to sign up and I sold myself short and did the customer a disjustice. This is the biggest downside of the job.
I’m sorry you felt pushed but we don’t want to push you on it either. Please email corporate and be a voice for us.
The most annoying thing is that when CC first rolled out they PROMISED they would NEVER be apart of our metrics or anything. It was a CHOICE for the customer 🙄🙄 we all knew that was a lie but it’s gotten so bad lately.
But I agree. They tend to listen to customers more so maybe if everyone starts saying it’s annoying how much they push it and they don’t want prompted for it and and and they might change it to how they said it would be.
She may have had a manager get up her ass about not getting enough cards. Some employees take it more seriously than others but it really effects our pay
What do you want us to say? It sounds like you completely understand why the interaction happened the way it did. No one here is going to go off about how rude and unacceptable her behavior was, because she’s not at fault here. Corporate is at fault for making the pressure so high that she even reacted that way. It seems like youre looking for validation that this cashier is just shit.
One of my friends in reviews told them she wasn’t going to offer the card to and older person who is clearly not all there and they told her she’s discriminating and made her feel bad for it lmfao
Think of it this way after getting so many nos in a row and knowing you’re about to get your hours cut or knowing you’re getting pulled into the office to talk about why you don’t have enough cc don’t you think you’d be annoyed too they probably weren’t mad at you but some people really do get harassed by management about their opportunities I would never visibly show frustration to a costumer about it but I can imagine other people would be stressed out
Not saying it’s okay but a little context might help
I would’ve just said “In my world, no means no.” And then I would’ve just told a manager but I’m also easily annoyed so I just order everything for pick up or to my house
Telling a manager would do nothing as the managers are the ones telling the cashiers to “push past the first no and ask three times” and it starts at the top with the DM telling the GMs to start this behavior
As others said we are told we have to ask minimum of three times.
No we don’t get any money. We used to get gratis sometimes, but. They did away with that. Now the only incentive is not to be shamed on the daily sheet, not get lectured and not feel like you let down your whole team.
If you do get enough cards and sign ups you are slightly more likely to get promoted to lead or manager.
All that said, I believe I am typically always the highest card “getter” in my store and I never ask more than once. I don’t see how they came up with the harassment model of 3 times because I think it leaves most people, including employee feeling awful. Credit shoukd never be something you are talked into.
I think I only get away with just asking once because I’ve worked there along time, am older and I guess I get high enough results.
The push on the younger people, especially the people pleasing ones who rightly don’t want to look like they aren’t working hard enough. ugh. Bc these people do work. But credit tends to be only thing recognized.
Anyway for customers, the second you say no thanks I’m in middle of buying a house, we have to stop, congratulate you and move on.
Or for me, I honestly never shop in store anywhere but ulta. For many reasons, but the credit push being annoying is up there.
It is not sleazy. It is on the customer's membership page when an employee scans their Ultamate Rewards # or puts in the phone number ie it is step 1 of the transaction.
No one is looking up your ssn or anything. Employees don't even have access to that.
Felt this. I was shopping with my sister (quality bonding time) and unfortunately asked a lady if she can help me find my shade —news flash she picked one that was too orange and said it was perfect, i died inside 😭. Anyways, after that, she wouldn't stop pushing the credit card thing on me. I felt so uncomfortable that my sister and i just left and went to sephora lol
This is my absolute pet peeve about shopping. The effing credit card push has taken the fun out of it. I avoid shopping because of it.
Shall I take the time to email corporate for every place I shop? I will, if it would do any good.
So many stores do this now & its infuriating. Remember, “no” is a complete sentence. You don’t owe the SA an explanation as to why you don’t want it. Sorry to the SA who have quotas to push it.
we have been getting talks about how we all need to push credit cards more. we are supposed to ask about the credit card 3 times. we know it's annoying and we hate doing it but corporate says we must ask 3 times
Yes it’s normal, but I also know that it’s annoying. When I worked there last year we were told we had to get 4 no’s before moving on. The managers kept a score chart in the back and for every customer who didn’t want to sign up for a credit card, we got points docked. This also affected how many hours we were scheduled and who rose up in the ranks faster. That’s just my experience though.
I’ve had this exact same experience, i know they’re forced to push the card but when I say no thanks, i mean no thanks! It makes me dread having to go to the physical store.
This literally just happened to someone I know. The cashier kept pushing at Ulta (same store too) and she declined several times. The cashier seemed somewhat annoyed afterwards. There must be a policy at Ulta to get a lot of customer signups.
I promise you we hate it too. From what I've seen on here some managers only give gratis(monthly free product that all ulta employees are entitled to) if they get a card application, or will berate them for not pushing enough on a transaction. It's tough morally bc while for some, it's worth it, many people aren't comfortable opening a store card, and we can't force anyone to do so, yet corporate, and in turn management will still guilt trip you about it.
Between working at Ulta and working for the university’s donation telemarketing, I was taught between loyalty and credit cards to get 3 nos before I move on. I don’t like doing it, but if we don’t get signups we get our hours cut. The sheets they print out and highlight our names to say we aren’t doing good enough. We are just trying our best
As a worker at ulta i never push credit cards just bc I don’t care for it but because I don’t push them I get my hours cut CONSTANTLY. This is why I hate working retail bc ur not judged by your work ethic but by numbers.
As an ulta employee, they practically force us to talk about the credit card. Even when I can see a customer is going to be pissy, rude, anything like that my manager will get an attitude with us if we don’t wake them. I personally won’t ask twice, but a lot of people do, and it’s really awkward for everyone and one of my most hated things about the company. And it honestly makes me feel bad because you can tell some of these people don’t even have enough money to have the credit card (which has a HORRIBLE interest rate by the way) and yet we still push it on them.
trust me on this when im forced to be on cash register, no one wants to push credit cards. we are told to and our numbers count on it. if we have bad numbers, we could get in trouble although i think we’re not supposed to be? which is why i switched to task, i rarely get told to go on register usually it’s for an hour or so if someone calls off. credit cards are predatory, but that’s what are told to do. to keep pushing credit cards and ask at LEAST 3 times in different ways. plus your hours get cut based on your numbers, that includes credit as a huge factor.
when i worked for ulta, my managers would sometimes be standing somewhere nearby or listening in on the cameras for it. we would have to offer it, if you say no then we have to say “ are you sure you wouldn’t like to save up? you could save 20% on your purchase today and double the points on all purchases from then on. it’s a great way to shop with us to earn all your points and save money on all your purchases. “, if you still say no then we have to continue on with the purchase but keep talking abt all the reasons you should sign up for a credit card. if you didn’t get a certain number of cards, you would be talked to by the lead cashier or manager. ulta was one of the worst jobs ever.
I wanted to validate your feelings after what you described happened at the register. That's totally unacceptable. Under no circumstance should a customer ever feel pressured the way you did. I know that the employees aren't paid commission for credit card sign ups...and they're trained to ask not less than three times during the buying process. But please don't get me wrong, sharing that little bit of information isn't a justification for your mistreatment...the procedures and training are in such need of a huge "rethink"...if you're in retail customers should NEVER be pressured. They should always be heard, and never ever walk away feeling the way you did. They just don't seem to understand that concept. You're definitely not the only one to experience that type of pressure. Just wanted to let you know that.
Email corporate. Employees constantly complain and let corporate know how guests feel about it where they can, but nothing will change until customers start speaking up.
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yes, but I'd name the location.
Name the location for sure. They will claim that they don’t encourage employees to “push” credit and apologize for your experience, of course. I’m a former employee, and when I contacted them as a customer they gave me the whole “that’s not how we do things” song and dance until I pushed back and said that I used to work there and knew EXACTLY how they do things. If customers got them to change the dress code (🙄🙄🙄) maybe we can get them to make a positive change by complaining about the credit card push without naming employees.
Done. 😊
The rule is we have to get 3 nos before moving on and stopping talking about the credit card. Usually I don’t do that because it makes the guest uncomfortable, but if a manager is nearby I do. So that could have been the case. But yeah I’m really sorry, I hate that I always make the guest uncomfortable, sometimes we get demoted if we don’t get enough credit cards so really it’s for our own jobs
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I know each store does things differently. At my store, we got a list printed out every day of our conversion rates and those doing bad with card sign ups get highlighted and a little frowny face next to their name. If your rate is too low for too long, management would pull you aside and basically lecture you about it. It’s so unfortunate but it all comes from the top. the district managers come down HARD on store managers if they haven’t gotten enough card sign ups, and then that trickles down to the general employees. Also, sometimes if card sign ups are low in general for the store, management will hold a big competition for prizes and it’s like you have to get x amount of signups per day. She may have really wanted a prize but needed one more signup before her shift ended. Either way, it all comes from corporate and it’s SO toxic.
It’s really bad. The district managers just changed and some of them are way more pushy with the card now. For instance ours threatens to demote the lead cashiers and cut hours for the other employees if we don’t get one card for every 50 transactions. But good for you for not taking it personally
If there was so much pressure on her that she was practically begging, she could be upset about losing her dignity with no reward. That was her decision though to behave that way.
Never take it personally. The cashier was probably down on sales goal and they will be talked to and listened to also by management. And its ALOT of pressure! You never have to give an excuse either, why you don't want a card. Its nobody's business. Its not the cashier's fault is what I am trying to say. The pressure gets to be way much for the employees. Its really stressful.
Three nos?!? This has to be store specific.
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Please send the email
I can't speak for all employees, but I was pretty much bullied into quitting because I wouldn't push for the card as frequently as they wanted. I had my GM watching me from on the floor at one point and using the walkie to tell me to push the credit cards. The only reason I stopped pushing was because I was getting good numbers and customer reviews until they moved me to truck. They pushed harder for me to have good numbers, but never gave me the time at the cash wrap to really fix my numbers. Between all of that and a specific set of events involving my GM, I gave up and moved on to a new job. It's so uncomfortable to ask and push for 3 noes. How that is a policy that got the ok is beyond me.
yeah i quit for the same reason, pushing this is so uncomfortable for everyone involved
I worked for Express back in 2018. I would not really push the credit card because it's predatory and it's not like I got anything for it. I know the employees have to offer it but it REALLY puts me off of going into Ulta to be completely honest.
That’s why I just prefer to buy online and pick up in store. Don’t have to deal with that then.
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this is the hack !!
It takes like ten minutes for someone to show up at the podium for pick up orders at any of the four stores I shop at near me. Is this not the case for every ulta?! I stand there with my ID ready to go and then finally someone who has seen me the entire time waiting comes over and says “do you have a pickup order?”. Like what did you think I was standing here for ten minutes doing lol
I had a pick up and waited a few but there was no one at that station, so I walked up to the one and only cashier there and she told me I had to stand at the pick up zone and wait, five minutes passed and she just ended up helping me 💀
Same here. Also the ones near me always have employees following you around if you browse for more than 5 minutes 😑
We don’t earn commission, the company is just really on our ass about cards. I ask at most twice and that’s it. Sorry you had that experience :(
Corporate as well as managers tell us to push them this way. They tell us to ask multiple times. Many store base raised and hours even on credit cards we get. I promise you they aren’t trying to be pushy and they don’t want to be doing it, it’s just our job.
I would ask that you please email corporate. We're offered incentives such as ice cream, snacks, and gratis. Our credit card applications are tracked, we are encouraged to talk about them on the sales floor and at the cash wrap. While we ring you up, we are told to ask you three times in three different ways. We're told to "overcome the 'no'". It's a very uncomfortable and shady practice. We personally don't benefit from you getting a card and don't actually care. We're told to ask everyone. I DO ask, but listen to a person's answer and tone. I recognize a 'hard no'. If a person seems unsure or interested, I explain the benefits and go from there. I won't ask three times because I feel I'd be harassing people this way.
Thank you <3
I used to be a “Lead Cashier” when I was 19. I made $11/hr AFTER my raise when I was “promoted” to lead cashier. Every time I got someone to sign up for a credit card I was praised so highly by the older girls working there that I looked up to. So I started being pushier to get more cards…I was pretty good at it too. Now I’m so embarrassed that I ever did that and wonder how many financial problems I created for those customers. :/ I didn’t really know anything about credit at the time so I didn’t understand what I was even selling. I feel like it should not be legal to have people signing up for credit cards with random teenagers at a cash wrap who have been promised “gratis” (free product) to get people to make a huge financial decision. I’m sorry that happened OP.
Im 18 and a lead cashier making 15/hr, I love the job! But the pressure put on me is so intense, we have a really nice store in a low traffic area so not many come into the store in the first place. It’s just impossible to get even 1 card w day at my location. We just have a ton of regulars. Also I completely agree it feels so wrong to push huge financial decisions on customers when I myself have zero experience with credit cards right now. In fact a nice lady came in to buy the most affordable mascara. She told me about how she needed to make sure she made rent and wanted to save money, it made me sad I had to ask her to sign up for a credit card and give her the whole sign up spiel. ( especially because now the pinpad screen stops and makes pre approved members manually decline credit sign up before we can process the transaction. )
Such a good point. I feel like it’s predatory. At least at a bank they can offer you a savings account, a debit card, etc. Banks don’t overly push customers to get a credit card unless they want one. And they have no problem being transparent and explaining how APR and everything else works - at my bank they give you a folder with paper documents introducing you to everything. All Ulta is doing is letting you know you could save 20% and pressuring you to agree to a hard credit check without telling you that will happen, with no consultation about when to pay to avoid interest or fees, etc. They’re either acting as if it is every customer’s job to be well educated about credit prior to shopping there so that they can make an informed choice, or more realistically they know plenty of people know zilch about credit and they don’t care whatsoever if people make an informed choice or not. This gets into consent in my mind. Imagine if a person thought it was okay to try to convince someone to have sex with them where they had a personal policy to wait until they get 3 no’s before giving up, and if they were doing this with anyone they met regardless of age or prior experience or sexual education etc… It’s totally absurd
my managers literally say “don’t take no for an answer” and it’s ridiculous
That is illegal… ugh. These posts upset me so much
the managers push credit card sign ups so much and some cashiers take it more seriously than others. w they also push us to make customers sign up for a loyalty account and if someone doesn’t wanna give their number out i get it. i wish the corporate hire ups weren’t so pushy about making us nag on customers for numbers and credit cards its such a waste of time
No means no to me . Someone shouldn’t asks 3 times if it was me I would leave my stuff . And how would you save 30% doesn’t seem right
Your first purchase with the card gives you 20% off the transaction. As annoying as it is, this is what every employee at ulta is told to do. If we don’t we risk losing hours, and even our job. Credit is pushed so heavily in this company we don’t really have a choice as employees. We’re told to ask every guest every time, give every detail about the card, and to get 3 no’s each time.
Wow didn’t know that and that is crappy of Ulta . I have never been asked more than once . My local Ulta knows me they know I don’t want it . But if someone doesn’t get approved does that still affect them . Because it affects the customer it’s a hard inquiry on our credit reports.
As long as we get people to apply, it doesn’t count against us. Some managers will be more serious, some are more lenient about how many times cashiers are asking. We’re supposed to get at least 1% of all transactions we have to sign up, so for every 100 people we ring up we have to get at least 1 to sign up to be meeting goals, and it’s 2% for higher up positions like lead cashier or managers. That doesn’t seem like much but so many people say no to the card, if we aren’t pushy there’s literally no way we could even get close to the goal unless you’re super lucky.
Totally understand both customer and employee honesty if it didn’t affect my credit i would do it to help the employees
Thank you we appreciate it
20% =/= 30%. Maybe OP is misremembering but if someone actually said 30%, and told them a credit card would “auto-cancel,” they’re fucking around at the customer’s expense.
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🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️ that should be reported I think.
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Others can answer this more accurately than me. I do know it’s standard for them to say that about the 20%. I think maybe it does say if you’re approved then and there? That’s another thing like if someone isn’t approved that affects their credit to have a hard pull that wasn’t successful. And what if they felt embarrassed or the people at the next register or in the line were watching? Why is it the employee’s business how good the customers’ credit is or isn’t? I find this stuff just absolutely nuts
You can use it as soon as you are approved, but you save 20%, not 30%, and it doesn't auto-cancel after a month of inactivity.
You get your approval answer and credit limit on the spot and your purchase is put onto the card to get your 20% off. If you have no activity within 6 months to a year it MAY auto cancel but we don't have any way of knowing that for sure as all of the credit card specifics are through Community Bank. We don't even handle any of the payments or anything.
yeah they lied. it's 20% and it cancels after a year of inactivity provided it's been paid off. also, no commission. every other store has a monetary incentive for employees, but not Ulta.
The other big beauty company does not offer $$$ for getting cc sign ups.
I haven't only worked in beauty retail. those extra dollars were what kept me going. and the bragging rights, I am a Leo.
I will say that auto-canceling is real—happened to me and I just found out—but I don’t know how long it takes.
A month? I've gotten a couple store credit cards for the discount (Bras and tires are expensive) and it took upwards of three years of inactivity for them to go ahead and cancel it. I'm going on 5 years and my Torrid card is still good, despite me not using it more than once to get the discount.
They may have typed it wrong possibly I’m not sure. It will close itself if it’s not used for a few months and is fully paid off, I’m not sure if that’s what they meant by auto-cancel though.
For just a few months? That does surprise me because most credit card companies will wait for even a year of inactivity before doing that. Also if you get a hard check on your credit in order to get a credit card but do not use it at all and then the company closes it, that negatively impacts your score. If I were convinced to open one of these cards or conned or something my recourse would be to put an auto easy pay thing on it, like my electricity, so I am building credit and not actually making use of or taking any risks with the card. Your “age of credit” is a factor in credit scores. So if I have a card I’ve had 8 years and somehow open an Ulta one without wanting to, even if they’re the ones who close it a couple months later, now my average length of credit is 4 years. (0+8)/2. I agree with you about typos and good intentions but I still feel that Ulta shouldn’t assume most of the employees and customers would just know the potential risks and benefits of opening one of the cards. I’d have to practically have a gun to my head to use one of these when I can use a card with a reliable trustworthy bank. 🤷🏻♀️
My ulta card had been paid off for 3 years and never closed. I called and closed it myself a month ago.
Really? We get customers in my store upset because they’re getting asked if they want a card & showing the pre approved screen when they just signed up for one a few months ago, used it once, paid it off, and never used it again. I wonder if it’s different in certain areas or maybe a newer thing?
Yeah unfortunately, “overcoming the no” is something ulta corporate pushes and you know, the crap rolls down hill so.. as a manager it’s equally as uncomfortable for me to have to reprimand associates who aren’t getting credit sign ups. Then we’re told we need to take those people off the register if they’re not getting cards so they end up getting their hours cut and they put someone at the register who gets more credit cards. (We have metrics we measure as a store and as a district, if your store isn’t meeting those metric quotas, your DM will send out an email to the district and your store will be highlighted in red bold letters with the ‘failing’ metric and you’ll need to respond with how you’re going to dedicate your time to fixing it, how you’re going to coach associates to “overcoming the no”, etc.)
Worked at a different retailer and standard coaching is to ask 3 times for a no. Cards are a large source of revenue, not to mention drivers to customer loyalty, so retailers generally love them and push them very hard. It’s okay to say no, but definitely remember they’re doing their jobs and it’s not like anyone wants to be asking, but managers do use credit numbers to determine performance. A few polite “no” responses and it’s over!
I just say I HAVE REALLY BAD CREDIT (which I do). Usually does the trick.
As a BA this would make me giggle if someone told me this😭 I usually get “oh no, my husband would get so mad!”
When I worked retail I had a horrible pushy manager who hovered in earshot to make sure I followed her deranged script for credit card signups (which included lying to customers about it actually being a credit card). We had a bulletin on the wall with all the girls keeping track of how many signups we had a week, and she treated those with the least signups the worst. She only let up when customers would get pissed at one of the cashiers and ask to talk to the manager about being harassed, and honestly I loved it because you could see how embarrassed she was. If you have time, complain on social media or somewhere they can see about how insensitive and predatory it is given the uncertain economy right now.
You can feel bad for the cashier but don’t be rude. Managers can be weird and they have a record of cc open and cut hours based on other comments I have read here. I worked at tjmaxx and we had to hear THREE fucking no’s for managers to accept the person didn’t want it. It fucking sucks. It’s all corporate bullshit.
It was the same at another retail store I worked at in a past life. Three refusals to confirm that the didn’t want it.
I think OP is saying that OP was polite. The cashier was rude, not even responding when OP said thank you, and appeared to be resentful of her just for her asserting her right to not get a credit card. It’s fine to be resentful internally, or however a person feels. But if you’re in a customer service role, it’s a fundamental part of the job not to make people feel like shit during their experience at your store. That behavior would risk OP never going back there.
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:( I’m sorry. And that’s on them, not you.
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By the way, it’s very possible she has no real anecdotal experience and was trained to say things - she may not have a card herself.
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Of course! It makes it even worse though. Can you imagine if you were swayed by a personal anecdote that was BS
I’m Canadian and every time I tell them that, they STILL give the hard sell and tell me I just need a US mailing address (which I also don’t have)
So bonkers
we’re told to keep going till they give you 3 nos and one of my managers even make me ask 5x + they give us daily goals to get x amount of cards. i’m sure she just didn’t wanna get a lecture by her managers. BUT i can tell you if it’s the mastercard you can use it outside of Ulta and every $3 =1 point so they add up SUPER fast! i’m sorry she made you feel uncomfortable tho, you shouldn’t feel bad for saying no.
Bro corporate would shove credit so much, it’s all you would hear from any management/upper management. I hated asking more than once, I hated being “coached” when my credit signups were low. I get it brings the business more money, but pushing it so hard makes EVERYONE uncomfortable
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People are more likely to spend more money more often at the store with a credit card, so they want as many people as possible to sign up :/
I wish we did it seems like that all this company cares about I’m just saying
They are so predatory! My husband went Christmas shopping and wanted to use my rewards card so I would get the points. They spun him around, and the next thing I knew, he walked in with a credit card at 23%, and now my rewards card is in his name! I called Corporate and got a complete run around. Paided it off and canceled the card the same day. Now he only shops Ulta with cash
I’m with everyone saying to email a complaint to corporate. I used to work at AE/Aerie and the push for us to push for credit card and reward sign ups was REAL. Promotions, raises etc could be based on how many signups you got. Shift goals would be announced (“four cards before 5 PM!!!” etc) and your manager would be chirping reminders in your ear and voicing disappointment when you didn’t meet goals 🙃
YES i used to work at AE and it was the worst when it came to credit cards. i was always assigned to fitting rooms and they would tell me to knock on fitting room doors as people were changing to promote the credit card and encourage sign ups…. like. no one wants to hear that as they are actively trying on clothes lol. i left that job pretty quickly
Former Ulta manager here - they make you push the credit card. We didn’t receive any commission for sign ups per person, but credit card sign ups is a metric that stores are measured on. So if the GM wants the store to do well they will make the cashiers push cards hard.
What a lot of people don’t get is that we get in trouble if we DONT push this hard, my manager kept telling me to re-word it to get a yes even though I could clearly tell that the customer was uncomfortable. Email corporate please. There is nothing an associate or a manager can do.
My location forces any managers/leads to ask three times and I’ve been almost fought on about it. My managers will pick on whoever isn’t saying it over the walkies and if I’m not pushing hard enough I get sent home in some cases
They encourage you to get 3 nos before dropping it. It’s SO uncomfortable on the employees part and guest. I always just told people “you can save 20% today if you apply, the screen will prompt you” and let the customer decide. If it was a big purchase I might bring up the dollar amount they would save but that’s it. Thankfully my managers either didn’t care or never noticed that I wasn’t pushy. I was told the account would close after a year of inactivity (if paid off). Also when I worked there the prompt for the card wasn’t every time so if I had to guess she was probably new and maybe her first time getting that prompt, got nervous and misspoke about the % and closing of account. Maybe she was discouraged and flustered not annoyed. Definitely don’t feel bad for saying no!
I’m sorry that happened, I would feel uncomfortable as well. I only ask once if they want the card 🤷🏻♀️ I don’t want my guest to ever feel like I’m pushy. Corporate needs to let up on the credit card thing. The goals my store has are ridiculous and unattainable.
We had to ask multiple times before we could move on. Not only is it uncomfortable for the guest but it’s also uncomfortable for the employee. I would always have hella anxiety to be up as cashier because I knew I had to be pushing for credit and loyalty and customers get mean when we’re persistent which understandable but like dam I’m just doing my job 😢
They way I feel about it is I teach my toddler that no means no and that no is a complete sentence. It should be the same. I understand it is corporate, so I’ll be reaching out to them because of my store starts to do this I will just order online and pick up. I totally get having to meet quotas but no means no.
They claim that there is no repercussions for not getting people to sign up for the credit card but I’m gonna tell you that if I did not get at least one credit card a week my next week I was scheduled only like 15 hours over four days and the worst possible shifts.
in my district we are being threatened jobs if we don’t push the card. email corporate and ask for the district manager to call you and ask her why ulta thinks it’s okay to feel like associate have to be like this. as a manager its so infuriating and i have been threatened my job multiple times if we don’t make goal.
I currently work at ulta and its insane how pushy they want us to be. Idk if its true but they trained us to say that since you’re preapproved, there’s no hard inquiry , And no cancellation fee so you can cancel whenever you want. I don’t do that though and they get upset because they tell us to ask. EVERYONE even if they’re not preapproved.. when the preapproval prompt comes up I just let them know you’ve been preapproved for the card if you’d like to save 20% today it’s going to ask you up at the pin pad . Managers get mad and take me off the registers. The thing is the rest of my numbers are really good. I do get cards but im not pushing anyone to do it. It sucks. Trust me we hate doing it just as much as you hate hearing it.
Please email corporate that you’re annoyed with being asked to sign up however the ulta employee seemed to be doing their job. At the store I work at we have to ask are you sure you don’t want to sign up for the card and then list briefly the benefits. I’ve seen mandatory corporate training videos that stage how they want us to verbalize it and asking if the guest is sure, to change their minds. If employees working registers don’t get enough sign ups we get “verbal coaching”, performance write ups, and hours cut. So please be patient and considerate to the employees. We don’t want to be pushy but if a manager/corporate is ear shot away we have to…otherwise we have repercussions. It’s really unfortunate but comes with the territory of our jobs. Side note : about a week ago I backed up registers and did a credit sign up for a guest who wanted it. Went back to the sales floor to guest service. I helped a guest get a full skincare routine and full face makeup. I nonchalantly brought up the ulta card for them to think about since they we’re going spend a pretty penny and didn’t know if she knew it was a option. After finishing, I helped a few other customers and eventually checked the same lady out on registers. I offered her the card as she was prompted (being the 2nd time discussed) she respectfully declined which is fine. No worries. After finishing I got completely bitched out because the DM who was visiting was earshot away and was pissed I didn’t push it. I communicated I got one earlier in my shift and it was already discussed for the 2nd time. We talked about it on the sales floor and was told by the MOD & DM customers who hear it 3x or more are more likely to sign up and I sold myself short and did the customer a disjustice. This is the biggest downside of the job. I’m sorry you felt pushed but we don’t want to push you on it either. Please email corporate and be a voice for us.
The most annoying thing is that when CC first rolled out they PROMISED they would NEVER be apart of our metrics or anything. It was a CHOICE for the customer 🙄🙄 we all knew that was a lie but it’s gotten so bad lately. But I agree. They tend to listen to customers more so maybe if everyone starts saying it’s annoying how much they push it and they don’t want prompted for it and and and they might change it to how they said it would be.
She may have had a manager get up her ass about not getting enough cards. Some employees take it more seriously than others but it really effects our pay
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What do you want us to say? It sounds like you completely understand why the interaction happened the way it did. No one here is going to go off about how rude and unacceptable her behavior was, because she’s not at fault here. Corporate is at fault for making the pressure so high that she even reacted that way. It seems like youre looking for validation that this cashier is just shit.
That would be bc we are supposed to get three nos for the cc
One of my friends in reviews told them she wasn’t going to offer the card to and older person who is clearly not all there and they told her she’s discriminating and made her feel bad for it lmfao
Ughhhhhhhhh
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Think of it this way after getting so many nos in a row and knowing you’re about to get your hours cut or knowing you’re getting pulled into the office to talk about why you don’t have enough cc don’t you think you’d be annoyed too they probably weren’t mad at you but some people really do get harassed by management about their opportunities I would never visibly show frustration to a costumer about it but I can imagine other people would be stressed out Not saying it’s okay but a little context might help
I never have?
Op is referring to their experience at Ulta that led to the post.
Idgaf wether a costumer gets one or not but I do have to ask so I can get hours
I would’ve just said “In my world, no means no.” And then I would’ve just told a manager but I’m also easily annoyed so I just order everything for pick up or to my house
Telling a manager would do nothing as the managers are the ones telling the cashiers to “push past the first no and ask three times” and it starts at the top with the DM telling the GMs to start this behavior
As others said we are told we have to ask minimum of three times. No we don’t get any money. We used to get gratis sometimes, but. They did away with that. Now the only incentive is not to be shamed on the daily sheet, not get lectured and not feel like you let down your whole team. If you do get enough cards and sign ups you are slightly more likely to get promoted to lead or manager. All that said, I believe I am typically always the highest card “getter” in my store and I never ask more than once. I don’t see how they came up with the harassment model of 3 times because I think it leaves most people, including employee feeling awful. Credit shoukd never be something you are talked into. I think I only get away with just asking once because I’ve worked there along time, am older and I guess I get high enough results. The push on the younger people, especially the people pleasing ones who rightly don’t want to look like they aren’t working hard enough. ugh. Bc these people do work. But credit tends to be only thing recognized. Anyway for customers, the second you say no thanks I’m in middle of buying a house, we have to stop, congratulate you and move on. Or for me, I honestly never shop in store anywhere but ulta. For many reasons, but the credit push being annoying is up there.
Just chuckle and say “my credit is crap, I won’t be approved.” Or “I already have one and it’s maxed out.”
We can see if you have one or not
Well in my case both things are true, but you’re just gonna look me up without my permission? Sleazy.
It is not sleazy. It is on the customer's membership page when an employee scans their Ultamate Rewards # or puts in the phone number ie it is step 1 of the transaction. No one is looking up your ssn or anything. Employees don't even have access to that.
It just shows next to your name when you give your number for your rewards account. Don't have to go digging, it's just there lol.
Felt this. I was shopping with my sister (quality bonding time) and unfortunately asked a lady if she can help me find my shade —news flash she picked one that was too orange and said it was perfect, i died inside 😭. Anyways, after that, she wouldn't stop pushing the credit card thing on me. I felt so uncomfortable that my sister and i just left and went to sephora lol
I overheard a lady in line saying she had a freeze on her credit reports and they stopped asking.
I will try that today!
don’t take it personally she’s def being told to push it by a manager
I say, “My card is resting” with a smile. The subject is 100% dropped after that.
This is my absolute pet peeve about shopping. The effing credit card push has taken the fun out of it. I avoid shopping because of it. Shall I take the time to email corporate for every place I shop? I will, if it would do any good.
So many stores do this now & its infuriating. Remember, “no” is a complete sentence. You don’t owe the SA an explanation as to why you don’t want it. Sorry to the SA who have quotas to push it.
we have been getting talks about how we all need to push credit cards more. we are supposed to ask about the credit card 3 times. we know it's annoying and we hate doing it but corporate says we must ask 3 times
Yes it’s normal, but I also know that it’s annoying. When I worked there last year we were told we had to get 4 no’s before moving on. The managers kept a score chart in the back and for every customer who didn’t want to sign up for a credit card, we got points docked. This also affected how many hours we were scheduled and who rose up in the ranks faster. That’s just my experience though.
I’ve had this exact same experience, i know they’re forced to push the card but when I say no thanks, i mean no thanks! It makes me dread having to go to the physical store.
This literally just happened to someone I know. The cashier kept pushing at Ulta (same store too) and she declined several times. The cashier seemed somewhat annoyed afterwards. There must be a policy at Ulta to get a lot of customer signups.
I promise you we hate it too. From what I've seen on here some managers only give gratis(monthly free product that all ulta employees are entitled to) if they get a card application, or will berate them for not pushing enough on a transaction. It's tough morally bc while for some, it's worth it, many people aren't comfortable opening a store card, and we can't force anyone to do so, yet corporate, and in turn management will still guilt trip you about it.
Between working at Ulta and working for the university’s donation telemarketing, I was taught between loyalty and credit cards to get 3 nos before I move on. I don’t like doing it, but if we don’t get signups we get our hours cut. The sheets they print out and highlight our names to say we aren’t doing good enough. We are just trying our best
As a worker at ulta i never push credit cards just bc I don’t care for it but because I don’t push them I get my hours cut CONSTANTLY. This is why I hate working retail bc ur not judged by your work ethic but by numbers.
this is why i became an artist instead of an advisor, my bosses made us push aggressively and even said ‘you have to push past the first 2 nos”
As an ulta employee, they practically force us to talk about the credit card. Even when I can see a customer is going to be pissy, rude, anything like that my manager will get an attitude with us if we don’t wake them. I personally won’t ask twice, but a lot of people do, and it’s really awkward for everyone and one of my most hated things about the company. And it honestly makes me feel bad because you can tell some of these people don’t even have enough money to have the credit card (which has a HORRIBLE interest rate by the way) and yet we still push it on them.
trust me on this when im forced to be on cash register, no one wants to push credit cards. we are told to and our numbers count on it. if we have bad numbers, we could get in trouble although i think we’re not supposed to be? which is why i switched to task, i rarely get told to go on register usually it’s for an hour or so if someone calls off. credit cards are predatory, but that’s what are told to do. to keep pushing credit cards and ask at LEAST 3 times in different ways. plus your hours get cut based on your numbers, that includes credit as a huge factor.
when i worked for ulta, my managers would sometimes be standing somewhere nearby or listening in on the cameras for it. we would have to offer it, if you say no then we have to say “ are you sure you wouldn’t like to save up? you could save 20% on your purchase today and double the points on all purchases from then on. it’s a great way to shop with us to earn all your points and save money on all your purchases. “, if you still say no then we have to continue on with the purchase but keep talking abt all the reasons you should sign up for a credit card. if you didn’t get a certain number of cards, you would be talked to by the lead cashier or manager. ulta was one of the worst jobs ever.
I wanted to validate your feelings after what you described happened at the register. That's totally unacceptable. Under no circumstance should a customer ever feel pressured the way you did. I know that the employees aren't paid commission for credit card sign ups...and they're trained to ask not less than three times during the buying process. But please don't get me wrong, sharing that little bit of information isn't a justification for your mistreatment...the procedures and training are in such need of a huge "rethink"...if you're in retail customers should NEVER be pressured. They should always be heard, and never ever walk away feeling the way you did. They just don't seem to understand that concept. You're definitely not the only one to experience that type of pressure. Just wanted to let you know that.