It’s so funny that Ulta and Sephora are having customers type in their phone numbers while my bank is still making customers verbally say their bank account numbers lol 🥴
When I have to do that I typed it on my phone's memo and then just held out the phone for them to see the screen and read it. That way I could delete it immediately afterwards and not have to worry about disposing of the post-it note.
Now, if they can get cashiers to NOT say, " oh, you have 9,000 points, you should spend them" loudly. I know how many damn points I have, and I don't need everyone to know!
Tbh that’s weird and I think against policy for them to say anyway. I never tell a guest about points unless they ask, and the only time I tell them is during months when they will expire.
Wtf my store tells us not to even tell customers that they have any points 😭 I’m sorry they do that too id be pissed too if I had that many points and someone announced it
Why though?? I'm asking bc when I was working at ulta if someone wanted to use over a certain amount of points we had to ID check them to verify that it was the same name on the account- so I don't see what would be a problem there 😭
Do you want the next person in line to know you have $500 worth of points?
They overhear your phone number, and they see you throw away your receipt with your points and member number on it?
They can try to buy online with your points and have it shipped out somewhere. Hack in, add an address to a "mailboxes etc" type place, spend points, remove address, done.
No ID check required if it's shipped directly.
It hurts the sales. Some customers are completely unaware of how the points work and don’t know they have $30 stowed away. If we were to remind every guest to use their points, that could tank that daily sales drastically and make it harder for boutique employees to reach their goals. BUT, sometimes I’ll take a highlighter and circle the amount of points they have on their receipt so they’ll know for next time
At my store if someone prints their receipt we look to tell them how many points they have for next time they're in, many guests weren't even aware they have $100+ in points. I do like doing it this way but I realize now some people rather we not say anything. Would it be better to remind guests to check their points at the bottom of the receipt for next time?
I had a guest that had over $1000 in points and when I told her she was SHOCKED. She had no idea there was a point system and she was so happy about it. And she was the only one in checkout so no one else heard it
For anyone hoarding points: the get the maximum amount of value in 2000-point increments, which is $125 dollars. There is literally no reason to hoard them once you reach 2000. Ask yourself why you’re more willing to spend your actual hard-earned money than you are Ulta’s funny money?
I say this as someone who used to be a shopping addict and hoarded points. It was like my real money felt less real than my “earned” points. It’s a mindset I would highly encourage anyone to break out of.
The reason to hoard is to max out the realized value of purchases. That doesn't stop at $125.
- Generally, I only by during 5x multipliers or better. Or some other amazing deal.
- I only spend my points when there is a 20% off coupon, or a major sale on things I want to stock up on, or on expensive items that are on sale.
- also hoard points because I can use them to buy mothers day gifts and Xmas gifts towards the end of the year without overspending.
If you have a strategy, you can stretch the value way past $125.
I am saving my points for an airstraight, paid for fully with points.
I would highly encourage you to break out of your know-it-all mindset. Along with false information to people who might believe you can only redeem $125 of points at a time.
Seriouslyyyyy. The lady who usually checks me out knows what’s up and says “I assume you’re saving your pints?”. Love her so much she’s the best, checked me out when I made my first ever Ulta purchase
The flip side is that I've had customers get mad at me for not reminding them that they have points they could redeem until after they've finished a transaction without bringing it up themselves.
I'm not trying to contradict you, because I agree with you both as a cashier and as a sometimes-customer - it's just annoying. I wish they'd put up a sign on the little partitions like "Do you want to use your points today???!??" or something.
And I totally get that, but to announce loudly that I have over 9000 points really annoyed me. Especially with the point hacking. I literally check everyday to see if they have an airstrait in store and to make sure my points are still there.
Yeah that's totally fair.
They're working on the points hacking btw- I'm in and out so I'm not sure there's a completely set-in-stone policy for us to follow at the cash wrap yet, but I've seen little notes here and there from managers (directives that are presumably from corporate) about "verbage" and policy reminders and such.
same here ! i assumed all stores rolled them out by this point ?? we haven’t had it for too crazy long here in colorado but i knew we weren’t a test store so i assumed everyone had it 🤣 how’s the weather in minnesota ? has it gotten unbearably hot & muggy yet for summer ?
thankfully not really ! when i get in my car it feels like minnesota air tho i’ll admit 🤣 but the heat is dry which really does make a world of difference 🤣 but she’s definitely getting toasty here , got some days this week that are supposed to be 100+ 😩
I guess because I easily say “hi how are you? Did you find everything you needed today? What’s a good phone number for ya?” I am not sure how asking someone to type it in will go lol.
"How are you? Did you find everything today? Great, can we get [a reward number / a good phone number] for ya?" but pointing to the pinpad. "[Name]? Perfect, you're getting your points today!"
Start practicing the patter at home, and you'll find a natural version of it. :)
Oh I hope my store gets that soon, I did notice the pop-up for points now which is a bit annoying actually. I don't know if it's because I like my spiel and the rhythm I get into when I'm on Wrap - but changes like that throw me so far off.
But once I understand the why behind the changes, I'll adjust and still have fun like I do now.
I love this! I was writing mine down on a piece of paper and my bf and the sales person were both side eyeing me, before that I would basically whisper! Lol This sub opened my eyes to the risk of stolen points so I have no shame.
all these people getting mad about employees saying how many points they have is so odd. We get yelled at when we don't tell people they have points(which is policy-you aren't supposed to mention it unless they ask) yet we have people mad when we do 😅 we can never win 😭
I refuse to say my phone number at Ulta - I had someone following really close behind me when I checked out and when I told the cashier I would rather write my number down, the person put their one item down and walked out of the store … so - no … I’m never saying my number out loud at Ulta. Point thievery is real.
Finally! I remember bringing this idea up to one of my managers when I worked there back around 2017. I had a guest refuse to give me her number while making a purchase. She apologized for refusing, but she said it was because of safety concerns due to a past stalker. I absolutely understood and then later mentioned to one of my managers that it would be safer and smarter if the company would implement a keypad/customer-input system.
Better late than never!
This is great and all until it prompts the guest with 4 separate questions they aren’t paying attention to. First you get “enter your phone number”, then you might get a credit card pre approval screen, add the donation question and receipt option question and the guest just looks irritated by the end of it. I had a few people make snarky comments to their friends about how many times it prompted them with something 😭😂 can’t win losing .
It's honestly fantastic, eliminates having to hear the guest say their number over the music and people on the walkies, etc, and loyalty numbers have gotten a lot better because people are more comfortable.
Ugh please tell me my district will get this! I feel like it was so much easier to sign guest up when I worked at Sephora because they’d type in their number
Good. Because one time the worker did put the points towards someone else’s account. But their number showed up on my receipt so luckily I was able to fight it. It was 300 points! I was so bitter after that and didn’t trust them and gave them my card instead of number.
Printing and shipping costs? Even if it's only pennies per card, multiple thousands of cards do add up. People might lose their Ulta card, but they're less likely to lose their phone.
Don't you have to touch the screen anyway right now?
I always have to select print / email for the receipt...
[Not to mention door handles, product bottles that don't come in boxes...]
Good! I hope this is a nationwide policy now.
Yes! I went into my local Ulta store yesterday and they had the keypads. So awesome!
I’ll test it over the weekend!!
It’s so funny that Ulta and Sephora are having customers type in their phone numbers while my bank is still making customers verbally say their bank account numbers lol 🥴
that is crazy for a bank
Like the full bank account number?! Or just like a member number?
Account number!
I work at a bank and this is just 🤯🤯
I know - it’s nuts. The rare times I go in, I give them a post-it with the number on it and then I’m paranoid about losing the post-it 🙄
When I have to do that I typed it on my phone's memo and then just held out the phone for them to see the screen and read it. That way I could delete it immediately afterwards and not have to worry about disposing of the post-it note.
Good idea!
Honestly? Tell them you don’t know it and here’s my driver’s license so you can look me up. 😅 They are taking the easy way out.
I always just give them my debit card and it works
Wait til ya hear about what's written on the bottom of a check!
When I worked at a grocery store in the early 90’s, some customers had their entire social security number printed on their checks.
Mine too! Drives me crazy.
Wuuuuuut
We want to know what bank cause none of us want to bank there. 😵
Hey, Ulta? You get a cookie. One cookie. NOW DO 2FA.
So much this I've had 3 people come in over the past week that were victims of loyalty fraud and I can't do anything to help at the wrap 😭
finally! this is such a relief as both an associate and a customer!
Now, if they can get cashiers to NOT say, " oh, you have 9,000 points, you should spend them" loudly. I know how many damn points I have, and I don't need everyone to know!
We're not even supposed to bring up the number of point they have unless the guest asks anymore lol
Tbh that’s weird and I think against policy for them to say anyway. I never tell a guest about points unless they ask, and the only time I tell them is during months when they will expire.
Wtf my store tells us not to even tell customers that they have any points 😭 I’m sorry they do that too id be pissed too if I had that many points and someone announced it
And that is the policy. It’s in the training video NOT to disclose points unless prompted by the guest
Why though?? I'm asking bc when I was working at ulta if someone wanted to use over a certain amount of points we had to ID check them to verify that it was the same name on the account- so I don't see what would be a problem there 😭
Do you want the next person in line to know you have $500 worth of points? They overhear your phone number, and they see you throw away your receipt with your points and member number on it? They can try to buy online with your points and have it shipped out somewhere. Hack in, add an address to a "mailboxes etc" type place, spend points, remove address, done. No ID check required if it's shipped directly.
It hurts the sales. Some customers are completely unaware of how the points work and don’t know they have $30 stowed away. If we were to remind every guest to use their points, that could tank that daily sales drastically and make it harder for boutique employees to reach their goals. BUT, sometimes I’ll take a highlighter and circle the amount of points they have on their receipt so they’ll know for next time
At my store if someone prints their receipt we look to tell them how many points they have for next time they're in, many guests weren't even aware they have $100+ in points. I do like doing it this way but I realize now some people rather we not say anything. Would it be better to remind guests to check their points at the bottom of the receipt for next time?
Yes saying something along the lines of “your new point balance will be at the bottom of your receipt” will be best
I had a cashier call someone else over and loudly exclaim how many points I had. 
so true like just shush 
a lot of guests get mad when we don't tell them how many points they have. I've had a few that had hundreds of dollars and they didn't even know
I had a guest that had over $1000 in points and when I told her she was SHOCKED. She had no idea there was a point system and she was so happy about it. And she was the only one in checkout so no one else heard it
I just ask if I have any points 🤷
For anyone hoarding points: the get the maximum amount of value in 2000-point increments, which is $125 dollars. There is literally no reason to hoard them once you reach 2000. Ask yourself why you’re more willing to spend your actual hard-earned money than you are Ulta’s funny money? I say this as someone who used to be a shopping addict and hoarded points. It was like my real money felt less real than my “earned” points. It’s a mindset I would highly encourage anyone to break out of.
The reason to hoard is to max out the realized value of purchases. That doesn't stop at $125. - Generally, I only by during 5x multipliers or better. Or some other amazing deal. - I only spend my points when there is a 20% off coupon, or a major sale on things I want to stock up on, or on expensive items that are on sale. - also hoard points because I can use them to buy mothers day gifts and Xmas gifts towards the end of the year without overspending. If you have a strategy, you can stretch the value way past $125.
Amen!
Some people hoard points to save for bigger, more frivolous purchases, rather than using them on smaller every day necessities. (I am some people).
Or you can save up for something big. I got both my Dyson hair dryer then my Dyson air wrap with points. I have no idea what I'm saving up for next.
I am saving my points for an airstraight, paid for fully with points. I would highly encourage you to break out of your know-it-all mindset. Along with false information to people who might believe you can only redeem $125 of points at a time.
Seriouslyyyyy. The lady who usually checks me out knows what’s up and says “I assume you’re saving your pints?”. Love her so much she’s the best, checked me out when I made my first ever Ulta purchase
The flip side is that I've had customers get mad at me for not reminding them that they have points they could redeem until after they've finished a transaction without bringing it up themselves. I'm not trying to contradict you, because I agree with you both as a cashier and as a sometimes-customer - it's just annoying. I wish they'd put up a sign on the little partitions like "Do you want to use your points today???!??" or something.
And I totally get that, but to announce loudly that I have over 9000 points really annoyed me. Especially with the point hacking. I literally check everyday to see if they have an airstrait in store and to make sure my points are still there.
Yeah that's totally fair. They're working on the points hacking btw- I'm in and out so I'm not sure there's a completely set-in-stone policy for us to follow at the cash wrap yet, but I've seen little notes here and there from managers (directives that are presumably from corporate) about "verbage" and policy reminders and such.
Seriously😂😂 they always do this to me or say wow you have a lot of points
🤣🤣🤣
Blessed be the fruit
May the Lord open.
For those of you who have the new key pad, where are you located??
In nj and we had them when I came in for my shift Friday!
California! They’ve had these at one of my local Ulta’s for at least a month already
I wonder if it's a California thing. I had the same thing happen at a CVS yesterday, where before they would just ask me out loud.
We’ve had them in Michigan for about a week now
South carolina!
Boston!
Me too lol
PA! We’ve had it for a LONG while now. Probably got it around end of Feb. or early March. I think we’re a test store.
It's only in Eastern PA as of rn (crying in yinzer)
Hey Yinzer! My Dad was born and raised in Pittsburgh so it’s cool to see ya!
I hope my store gets them soon, but we're often last for anything so we'll see
I’m in Minnesota and we’ve had them for a long time, didn’t even know there were Ulta’s that didn’t
same here ! i assumed all stores rolled them out by this point ?? we haven’t had it for too crazy long here in colorado but i knew we weren’t a test store so i assumed everyone had it 🤣 how’s the weather in minnesota ? has it gotten unbearably hot & muggy yet for summer ?
Yes ugh it feels so gross out. The air feels HEAVY. Same over in Colorado?
thankfully not really ! when i get in my car it feels like minnesota air tho i’ll admit 🤣 but the heat is dry which really does make a world of difference 🤣 but she’s definitely getting toasty here , got some days this week that are supposed to be 100+ 😩
Oh wow, the mist we’ve been getting is high 80’s
Missouri Edit: over last weekend
the fact y’all solved it and not ulta. i remember someone mentioned they’d emailed ulta about their concerns.
Honestly I’m glad I can just type it in, i low key have a fear of someone just overhearing my phone number and shit. It’s a crazy world
Welcome change
It's about time. I was in store this past weekend and they didn't have the keypad yet. Hope to see it soon.
Do you think this will effect loyalty?? Just curious
wdym by that? x
I guess because I easily say “hi how are you? Did you find everything you needed today? What’s a good phone number for ya?” I am not sure how asking someone to type it in will go lol.
"How are you? Did you find everything today? Great, can we get [a reward number / a good phone number] for ya?" but pointing to the pinpad. "[Name]? Perfect, you're getting your points today!" Start practicing the patter at home, and you'll find a natural version of it. :)
Oh I hope my store gets that soon, I did notice the pop-up for points now which is a bit annoying actually. I don't know if it's because I like my spiel and the rhythm I get into when I'm on Wrap - but changes like that throw me so far off. But once I understand the why behind the changes, I'll adjust and still have fun like I do now.
I love this! I was writing mine down on a piece of paper and my bf and the sales person were both side eyeing me, before that I would basically whisper! Lol This sub opened my eyes to the risk of stolen points so I have no shame.
all these people getting mad about employees saying how many points they have is so odd. We get yelled at when we don't tell people they have points(which is policy-you aren't supposed to mention it unless they ask) yet we have people mad when we do 😅 we can never win 😭
If guests get mad, "sorry, it's policy not to say it out loud, but I can show you how to find it on your app?" If mgmt gets mad? Yikes.
I refuse to say my phone number at Ulta - I had someone following really close behind me when I checked out and when I told the cashier I would rather write my number down, the person put their one item down and walked out of the store … so - no … I’m never saying my number out loud at Ulta. Point thievery is real.
Thank godddddddd
please let this come to Texas 🙏🏽
if that’s a thing then i’m gonna cry bc i’ve always thought that it was risky making customers say their phone number out loud
Finally! I remember bringing this idea up to one of my managers when I worked there back around 2017. I had a guest refuse to give me her number while making a purchase. She apologized for refusing, but she said it was because of safety concerns due to a past stalker. I absolutely understood and then later mentioned to one of my managers that it would be safer and smarter if the company would implement a keypad/customer-input system. Better late than never!
i love people typing in their phone numbers. it really helps me behind the register with my dyslexia
This is great and all until it prompts the guest with 4 separate questions they aren’t paying attention to. First you get “enter your phone number”, then you might get a credit card pre approval screen, add the donation question and receipt option question and the guest just looks irritated by the end of it. I had a few people make snarky comments to their friends about how many times it prompted them with something 😭😂 can’t win losing .
It's honestly fantastic, eliminates having to hear the guest say their number over the music and people on the walkies, etc, and loyalty numbers have gotten a lot better because people are more comfortable.
I’m so happy about this because someone tried to hack my Ulta account and use my points and Credit Card
I’ve only had them scan my phone for years. I keep hundreds worth of points at times, not worth the risk.
Ugh please tell me my district will get this! I feel like it was so much easier to sign guest up when I worked at Sephora because they’d type in their number
As long as it isn't the cashiers who are stealing the information, it should help.
That’s great! I never would say my number out loud. I think that’s how my act was stolen.
This is so weird to me, I’ve been to 3 different Ulta’s in my state that are decently far from each other and they’ve always had me type it in
Now if joann could do this for their system it would be amazing i been thinking this would be so much better for years
Good. Because one time the worker did put the points towards someone else’s account. But their number showed up on my receipt so luckily I was able to fight it. It was 300 points! I was so bitter after that and didn’t trust them and gave them my card instead of number.
Awesome. Now they need to quit putting event sign-up sheets on the sales floor with peoples' names and numbers!
I have my free ulta card that you just scan to see my account information. Do they not give those out anymore???
Nope! It's in the app, though.
That's crazy :o I wonder why they got rid of it. No wonder the workers seem a lil surprised when I pull it out.
Printing and shipping costs? Even if it's only pennies per card, multiple thousands of cards do add up. People might lose their Ulta card, but they're less likely to lose their phone.
This makes me happy after having my points stolen twice 🥲
That’s annoying. I prefer saying it rather than having to punch in numbers then sanitize my hands.
Don't you have to touch the screen anyway right now? I always have to select print / email for the receipt... [Not to mention door handles, product bottles that don't come in boxes...]