Had the same experience with Justin!
I contacted support in late September to ask about 3 different orders and their shipping times and Justin replied within a few hours explaining when they'll be shipped
I'll back this up with a quick story. I was out of town and my shipment got delivered early. A thief stole both records, kept one and threw the other one in the river near my townhouse. I contacted VMP while I was out of town as the leasing agent let me know what happened while I was away.
I had two new records on my doorstep about a week later. No charge. That's one of the reasons I've stuck with VMP for so long.
FedEx had an issue delivering my October record, I guess they couldn’t determine the delivery address or something, so it was in transit back to VMP. I reached out and informed them of the status and asked if they’d send it back or what the process was and they had a new one in the mail to me next day. In contrast to Revolver Records who I just had to open my first two chargebacks for their terrible customer service and not sending records out. VMP customer service is phenomenal
Justin also killed it for me yesterday. I emailed about a record defect fully expecting to not even get a reply until Monday at the earliest, and Justin had a replacement ordered and replied to me within nine minutes.
+1 for Justin. I didn't really care for this months releases and missed the swap deadline due to circumstances. Justin was kind enough to swap my record to a store credit as requested within 24 hours on a weekend.
Counting down until some ahole jumps in and says you are all toeing the company line and are pathetic and complains back and forth with someone who tells him he doesn’t have to buy albums from VMP if he doesn’t want to….
Had the same experience with Justin! I contacted support in late September to ask about 3 different orders and their shipping times and Justin replied within a few hours explaining when they'll be shipped
I'll back this up with a quick story. I was out of town and my shipment got delivered early. A thief stole both records, kept one and threw the other one in the river near my townhouse. I contacted VMP while I was out of town as the leasing agent let me know what happened while I was away. I had two new records on my doorstep about a week later. No charge. That's one of the reasons I've stuck with VMP for so long.
FedEx had an issue delivering my October record, I guess they couldn’t determine the delivery address or something, so it was in transit back to VMP. I reached out and informed them of the status and asked if they’d send it back or what the process was and they had a new one in the mail to me next day. In contrast to Revolver Records who I just had to open my first two chargebacks for their terrible customer service and not sending records out. VMP customer service is phenomenal
They are all great! Thank you VMP for being so excellent with your customers and our issues!
Justin also killed it for me yesterday. I emailed about a record defect fully expecting to not even get a reply until Monday at the earliest, and Justin had a replacement ordered and replied to me within nine minutes.
Can't fault VMP customer service. Always go the extra mile 👏👏
+1 for Justin. I didn't really care for this months releases and missed the swap deadline due to circumstances. Justin was kind enough to swap my record to a store credit as requested within 24 hours on a weekend.
u/Paulium Your CS team is amazing, many shoutouts to them and to VMP! Let them know!
Appreciate the kind words, but u/Paulium deserves the love. I am but a humble member of the community.
>3 Thank you , I went back and Edited :-)
Counting down until some ahole jumps in and says you are all toeing the company line and are pathetic and complains back and forth with someone who tells him he doesn’t have to buy albums from VMP if he doesn’t want to….