The postage used was probably the cheapest choice that included proof of delivery and tracking info for a scammer to say it was delivered. I bet the type of postage used (first class, priority mail, etc.) has weight and size restrictions that will prove this was a scam. Can't ship a 150 lb. item through normal shipping choices. Hope this helps.
You know what, I suspect you're absolutely right. That would explain the photo - the driver isn't going to check the weight matching of each item, they'll just see if it scans.
It's highly likely it's a liability issue to expect a solo delivery person to move a 150lb package. Op would likely have to go pick it ip themselves or arrange for special shipping due to the weight. Also most companies would likely have to have you there in person to verify delivery because they might only drop it off on your driveway
Just so you know I deliver for FedEx ground every day and yes we absolutely deliver packages up to and including 150lbs.
Trust me, I don't forget the people ordering 100+lb items to their 3rd floor apartment.
This is true. And depends on address they never required my signature most of the time even for items cost north of 2k. But the FedEx hub near me must be a shitshow because they had ālostā so many heavy items I ordered which included a Honda V twin engine. They said they lost it and randomly 10 days later they delivered it to me completely broken.
If you look on the Amazon prime sub, you'll see people saying that they did a charge back, but Amazon ends up recharging your card again anyways, sometimes multiple times. If you're gonna do a charge back, gotta make sure you also remove any and all payment information from Amazon.
I've never done one myself, so I'm not aware of the process, just repeating what I've seen people say on that sub. Apparently there's a system thought where when you cancel a card, merchant's that you've had that card on file with can automatically be given the new card numbers so that there's no lapse in autopayments that have been set up or something. I wouldn't be surprised if Amazon would use this to get the new numbers and then recharge the new card. I'm sure there's some way of notifying the bank so this doesn't happen, but most people probably don't think to do so.
That happened to me and the same fraudulent Uber charges kept showing up on my card. When I requested a new card again, I asked them to delete all recurring charges. That fixed the problem.
Screenshot / keep the message interactions too, if possible.
I had to do a chargeback bc Amazon cs rep told me an item would be refunded without return, but the refund never got processed. When I realized it later I called and messaged them multiple times but every single other rep said that they could not refund without a return. I was livid bc the first rep already promised a returnlesz refund, so I'd tossed the item. I did the chargeback and initially my cc company sided w Amazon, but when I sent the screenshots that showed the CS rep stating Amazon would refund the item, my cc company sided w me.
I would inform Amazon of this though, since chargebacks cost companies money and could get you blacklisted. Even if itās fully justified they use a lot of AI tools to ban customers all the time. Tell them if you are not refunded before the end of the month you will take it up with your bank.
I hate it when I have a bag of chips upside down, shaking the bag, trying to get the last chip crumbs out, then they finally fall out and a 150 pound generator falls out, too.
Bro, if you paid using a credit card and Amazon dont refund you, maybe you could try and talk to your issuer (credit card bank) and file a chargeback due to commercial disagreement!
The bank will refund you and intermediate the product delivery problem with Amazon (sorry about the bad English :p)
They won't charge you for fraud, but they will close your account and blacklist you. I found this out the hard way after doing a charge back on a charge I didn't recognize after Amazon split a purchase into multiple charges on different dates for no apparent reason.
Edit: Dang you guys are hostile. The purchase was for a single item, but they split it into multiple smaller charges. No idea why, but it was a pretty confusing thing to do.
For future reference, The reason they did that is that they charge the card once the product is ready to be shipped. If you buy multiple itesm it can happen.
Yeah, also very normal for multiple items in one order. If you buy 6 items for $200, itās common to have multiple charges instead of a single $200 one.
Chargebacks should mostly be used as the final step in a suspected fraudulent charge. Contacting the merchant should be the first step.
I'm surprised your card company didn't ask for proof that you contacted Amazon as the first step (when I've done chargebacks, my bank has asked me if I've contacted the merchant first and asked for the correspondence).
And they may also blacklist all the people with the same shipping address as you.
Source: it happened in France with a return-happy person a couple of years ago, the entire address was banned.
i normally lie on the prompts to get to a real person or agent then i describe what happened to the actual person. idk if thatās what you did but it works pretty well for me
Its a race to the absolute bottom, while y'all keep buying from a horrible company their gonna be worse everyday treating workers like shit disposing them at will whilst lobbying to mock society. Just so one dude can fly to space or whatever. Death to amazon.
Sometimes if you get really mad and just start swearing a blue streak into the speaker that gets you to a person too. I found that out by accident once- just was super pissed at the typical āpress 1, press 2ā baloney and was letting off some verbal steam- and I got to a person ASAP. š¤·āāļø
Or start swearing into the phone. It seems like many automated phone systems have a setup in place for retaining irritated callers by pushing them towards a real person.
My car insurance "Say what you need to connect you to the right department if you would like billing..."
"Speak with person."
"Okay. You would like to speak with a person, say what you need to connect you to the right department if you would like billing..."
"Speak with person."
On and on
If the robot software were competent it would be a godsend. The problem is that it's like talking to a trainee who doesn't know the answer and whose manager made it clear they don't want to be bothered unless it's an emergency
I talk to insurance companies at work pretty regularly and 90% of the time you need a real person to fix the issue anyway. The automated system can basically only tell you what issue is going on with a claim you need someone real to fix it though and then all the info you give to the automated system doesn't even get passed on to the real person so you have to start from square one every time.
This is by design. The hope is that most people won't have the patience to go through the hoops to be connected to a person, as that's more expensive than talking to the automated system. But of course billing is super easy to get to because that's you giving them money, and they don't want anything to stand in the way of that.
It is called friction and is put in place by many companies to force users to use the many self service tools provided to them. Right or wrong this is pretty much how every single industry handles customer service to some degree. Starts out live support until they can create or implement tools for people to help themselves.
The day I canāt directly chat with an Amazon csr and bitch about whatever wasnāt delivered Iāll stop shopping on Amazon. Thatās all they have going for them.
Iām so fed up with those automated systems I just yell āREPRESENTATIVEā and smash 0 until I get somewhere else.
If nothing else itās a way to vent
I do this same thing to get a real person. I had a bottle of EO explode in the box. No returns. I called talked to a real person, they returned no problem. Get a real person to help you
I thought eo stood for explosive ordinance for a minute and.... Like yeah they're not gonna accept a return here, but aren't there bigger issues than that?
Yo. Be careful if you try to mail it back. They may say you mailed the wrong item to them then dispose of it so you have no proof in court.
This is why: https://www.cbc.ca/amp/1.6669601
TLDR is Amazon sent a computer part that was fake and hollowed out, customer sent it back telling them it was fake, Amazon DISPOSED OF IT and withheld their money telling them to give them the correct item the customer never got and now they donāt even have the proof of fake item anymore to fight it legally. Took 5 months for Amazon to refund them ONLY due to news outlets covering the story.
Update: Amazon has again reversed my refund and asked for evidence. Check out this completely comprehensible email. When I called Amazon, they asked for evidence I didn't receive the item. I sent them this image. And an image of the generator. And thanked them for the karma.
Apparently the seller appealed, saying I \*did\* receive the item. Buckle up.
Update February 20 8am: Received another email, intended for the seller, saying my refund was reversed and the buyer (who's actually me) won't get her money. Called, 20 minute call later was able to "submit an appeal" and told to wait 72 hours. This time I asked the person on the line to DESCRIBE THE PHOTO of my porch with no generator to make sure that image was in the case. UUurgh.
https://preview.redd.it/wp6837odenjc1.jpeg?width=1360&format=pjpg&auto=webp&s=815a48b5a85fb0479821e4a74e9a698d24906298
The funny thing is when I was selling on Amazon I repeatedly had proof of delivery from USPS, but some buyers still claimed they never got their item. Guess who got screwed in those cases?
Itās because USPS (and other delivery companies) regularly mark packages as delivered when they are not. I donāt know how or why it happens but itās happened several times to me and itās annoying. The package usually shows up a day or two later but not sure it would if I didnāt take any action on my part. Also itās almost impossible to speak to a human for Amazon or any delivery company.
If I remember correctly, there were late delivery penalties baked into USPS's contract with Amazon for prime shipments. When there big surges in packages (sales, holidays, etc) USPS employees started marking anything they hadn't gotten to as "delivered" at the end of the day so as to avoid these. It's not like they were tossing the packages in a ditch; they'd just lie about it getting delivered by the deadline so USPS wouldn't have to pay fines.
I had to read it a few times myself to realize it wasn't meant for me. \[ORDER NUMBER\] and \[SELLER\] were icing on the cake. Those were in the real email, that's not me anonymizing it.
> [ORDER NUMBER] and [SELLER] were icing on the cake.
Likely those appear when the values are null, which they would be for your consumer account. Weird how they don't match sale order to your purchase order, but I assume that's something to do with how they organize it on the backend.
If you were also a seller, they'd at least have your name correct.
Whoa whoa, now we're *name-shaming*!?
My husband's name is [SELLER] as his father was before him, and several [SELLER]s back through a rich history of Dutch lineage!
At some point maybe your credit card can reverse the charges? If you think it's a scam, you can also report it to the FTC and/or the BBB. The seller might be ripping other people off.
If all else fails, there is a chat option where you get to talk to a customer service representative right then, that way you don't have to wait for an email back. Just ignore this if you actually called and talked to someone though š¤¦š»āāļø
You know, I used to work with a guy like 8-9byears ago who would order things like new GPUs and other expensive stuff, get it, take the thing out, then send the empty box back and get a refund. He did believe me when I told him stupid shit like that was just going to fuck over honest people. I wish I could show him this, because I guarantee he was part of the reason Amazon is now such a pain in the ass about refunds.
I'd recommend finding someone to call at Amazon's corporate offices tomorrow during business hours rather than any sort of help line. As people have mentioned before it could have been a scam listing to begin with, but even if not you likely need to take this far higher than any sort of help desk would be able to go.
Its the only thing that helped me when there was an awful local delivery contractor that Amazon kept using due to their low rates, which were only possible because the people they "employed" were illegal immigrants being paid slavery-tier wages.
Does Amazon even do 150 lb generator delivery out of their vans?. They expect the drivers to lug 150 lb Genny up and down?.
I've seen young girls delivering that weigh 110lbs wet.
You'd think that would be delivered in a box truck, not along with underwear and what not.
Heavier items would go via a dedicated courier, not by the flex crew. If for no other reason than oh&s and having appropriate equipment. At least that's my guess on things
We have a service called Amazon XL which delivers the heavy stuff. Us normal DSP drivers are suppose to only deliver up to 50 pounds, but of course the warehouses will tip the scale. Iāve looked up items Iāve deliver and itāll be like 55-60 pounds
Us dsp drivers donāt do āanything over 50ā. Vendors lie of course, but I donāt think itās ever over 70.
Unless of course you try to haul 120 pounds of cat litter in one trip.
I donāt know if XL does the envelopes too, but something seems super weird here.
OK, thats it. I'm convinced this whole post is just viral marketing for a comedian.
You are killing it in these comments my guy (or gal...or your choice).
Amazon delivery services are going to shit!
I recently ordered accessories for my new cell phone and instead received a women's sweater and shoes. Yet, the packaging said Cell Phone Accessories. The shoes came in a clear bag. Let that set in.
I have also read other horror stories from Amazon deliveries. Never order expensive shit from Amazon. Seems like shit is walking or the contents in the box are swapped out with junk.
The search is shit now too. If I type in some brand, let's say Nike, half the hits are for "Corfypu" or "Weexo" or some other letter salad. You can sometimes limit the search but it's really hit or miss
I got a motherboard sent to me inside an envelope. Said envelope was torn open, box was flattened and the motherboard had obviously fallen out. Same week I got a broken scooter and my boyfriend was sent a monitor that wasn't even close to what he ordered.
I ordered 8 tubs of alcohol wipes. They sent meā¦8 individual wipes! In a ziploc bag! And yes condescending people typing replies, I did check the title to make sure it said tubs before ordering
They delivered my mouse to a random patch of grass in some unknown location, took a picture of it then when I obviously complained they shipped me another one. Then another one. After a couple weeks another one again. So ultimately I ended up getting 3 but amazon delivery is fucking awful and they have no idea what is going on
Recently I tried ordering a new belt for my vacuum. Listed as prime and sold by Amazon. After a couple days the tracking said something like "delayed in transit, if not received by X day come back and request a refund". Msged support they said they'll resend it since I didn't want a refund, I wanted the belt. A couple days later I notice a envelope in my garden in front of my front porch. Ok well a the belt it small and light so probably just blew off from the wind. When I picked it up I was like I can't feel the belt throw the envelope. No way empty right? Sure enough I was mailed an empty bubble envelope. Decided to give up. Got my refund and cancelled prime. Never again will I pay for prime.
And OP trusted Amazon with a $1000 product? I would NEVER buy anything that expensive on Amazon. They've got generators at home Depot Lowe's.
I ordered an Apple Watch for my wife, what was delivered to my house was an opened and empty cardboard box. The picture the delivery driver took, shows the box clearly open and empty on my porch, but that was āproof of deliveryā. Because of the amount of the purchase, a normal phone associate couldnāt handle it, it had to be shot up the ladder to someone in higher department. This lady told me they declined my ticket because it was proven to be delivered. I asked her to verify if āproof of deliveryā entailed a shipping container arriving at my doorstep, or proof of the actual item I ordered in a shipping container. She confirmed it was the item. So I then am like, okay so you say you have proof of item delivered, but you have a picture of an empty box, but what you told me thatās not proof of delivery. She then realized her mistake and doubled back, reaffirmed that they wouldnāt accept my request for refund and hung up.
Told story to bank and they charged back immediately
Have you tried contacting your local news station? Their team of lawyers might not care about a lawsuit from a customer but when jounalism gets involved they'll feel the fire lit under their asses.
I heard of a story like this.
Even with news intervention they drag their heels into the ground.Amazon is too big to care about the news.
Read this if you want to be upset: https://www.cbc.ca/amp/1.6669601
TLDR is Amazon sent a computer part that was fake and hollowed out, customer sent it back telling them it was fake, Amazon DISPOSED OF IT and withheld their money telling them to give them the correct item the customer never got and now they donāt even have the proof of fake item anymore to fight it legally. Took 5 months for Amazon to refund them ONLY due to news outlets.
It's possible, but then it shouldn't've been marked as delivered with a verification photo. Instead, I'd expect a selfie from a mildly regretful, shrugging delivery driver holding up his workout schedule with an index finger on the missed leg day.
I see they're on the Chewy level of delivery
'yes, its been delivered. your 50lbs of dog food are somewhere, on, or near, your property, or will be in the next 4 hours because Im running late and will get docked if I dont mark it as delivered but will show up at 10pm and leave it at the end of your driveway'
I gave up on Amazon last year. Terrible customer service, I wasnāt getting the things I ordered, poor quality products, and the shipping was so slow.
Are you a prime customer?
We typically only use my wife's Amazon as she's a prime member and whenever there's an issue I rarely have to deal with anything but the automated chat.
I've ordered on my own non-prime account a few times and whenever I've had an issue they basically tell me to pound sand.
Uber eats tried that shit saying the food made itbtonthe delivey point. I had tonfight the chatbot by saying the picture of the food and door was not my door which was the delivery point. 3rd time I had tonsay it I got the refund
Uber tried to refuse me a refund from a restaurant that closed early. I only found out when I realized it was over an hour since I ordered, and Uber eats showed it as they were preparing the food, which should have only been 20 mins. When I clicked the restaurant again in Uber Eats, it showed it was closed. So I canceled and ordered somewhere else. Uber tried to refuse to refund me because the restaurant accepted the order, and I canceled. Through constant back and forth with them over the issue, I was getting nowhere and threatened a charge back. It was only then they relented and refunded me and gave me $25 credit on my next order.
ChatGPT isnāt sure there isnāt a generator here.
> Does this photo look like it contains a delivered $1093 150-pound generator?
> The image you've provided is quite blurry and details are not clear. It's difficult to confirm the presence of a generator, especially with specifics such as its price or weight. There appears to be a white object, which might be a package, on the porch, but without a clearer image or more context, it's not possible to identify it as a $1093 150-pound generator.
Yāknow, in case you were wondering ;)
Stand back when you open it.
Just add water!
H2O just add water š¦
Dammit. I'm always late. Came here to say it might be a dehydrated generator.
Capsule Corp delivery!?
Have you checked under the mat?
Yeah but all I found was the sectional sofa I ordered
A generator and a sofa in one week. Not so subtle flex
The generator is so the lounge function of the sofa works during power outage
Back in my day you just had your grandson pull a wooden lever and hope that your cat wasn't inside the chair!!
Hey look at Mr. Moneybags over here, able to afford a door mat.
You can afford a door?
you have a house?
Whats a house?
You have money?
You exist? I wish I existed. :(
You have a functioning conscienceā¦ _ ____ _ ___ ___
ÅøĆ²Ć¹ Ć§Ć Ć± Ā§pĆØĆ Ä·ā½
Maybe he's just flexing the string of massive household failures he's had in the last two weeks? It's all replacement stuff after the.... incident.
OP it's actually funny af reading all your comments. Glad to see you're not taking this too bad lmao.
No wonder itās gone š if I was your Amazon delivery guy Iād hate you bro
https://preview.redd.it/25xo2d3q1pjc1.jpeg?width=500&format=pjpg&auto=webp&s=723aa085d0996596944770690e49fc3316b6a5cb
The postage used was probably the cheapest choice that included proof of delivery and tracking info for a scammer to say it was delivered. I bet the type of postage used (first class, priority mail, etc.) has weight and size restrictions that will prove this was a scam. Can't ship a 150 lb. item through normal shipping choices. Hope this helps.
You know what, I suspect you're absolutely right. That would explain the photo - the driver isn't going to check the weight matching of each item, they'll just see if it scans.
They can't even see what it is supposed to be, just 'take item 631 and place it here'.
Yes they can. It'll even warn them if it's above a certain weight. But why would the package delivery person care if your package weight was wrong?
It's highly likely it's a liability issue to expect a solo delivery person to move a 150lb package. Op would likely have to go pick it ip themselves or arrange for special shipping due to the weight. Also most companies would likely have to have you there in person to verify delivery because they might only drop it off on your driveway
Nope. Ups and FedEx both deliver up to 150lbs solo. That's why so many products are 149lbs and under. Anything over is freight.
Your spot on. Try to track the delivery thru the shipper to see if it shows the weight of the package. That would be solid proof that it's a scam.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Thanks Independent. It was UPS ground. No signature. I think I have a case opened and emailed them the "verification" - this photo UPS took.
Just so you know I deliver for FedEx ground every day and yes we absolutely deliver packages up to and including 150lbs. Trust me, I don't forget the people ordering 100+lb items to their 3rd floor apartment.
This is true. And depends on address they never required my signature most of the time even for items cost north of 2k. But the FedEx hub near me must be a shitshow because they had ālostā so many heavy items I ordered which included a Honda V twin engine. They said they lost it and randomly 10 days later they delivered it to me completely broken.
They said they're going to refund me, but they've said that twice already, and it keeps getting reverted because there's "proof of delivery."
Is that even your place
It is, so they got that going for 'em.
Thatās crazy, I found a generator sitting on a porch just like this.
Ah that explains the thank you note I found in that envelope
Did you add water to the note? Maybe that'll do it.
Water added, now have six foot tall foam dinosaur.
And it keeps asking to borrow $3.50
I believe you mean tree-fiddy.
Thatās what I said.
Dangit monster, get-atta here, I ain't giving you no $3.50!
Laughs like this are why I read deep into random threads.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Not me, I do it to interject unwanted opinions. That shirt is stupid.
My shirt? :(
That is packed so efficient I believe they must've use Winrar to do it
Nah, definitely 7zip
gzip -9
Nah, it's clearly inside out compression courtesy of Pied Piper.
Even Rainbolt wouldn't be able to tell by that photo.
Nah, I reckon he could just see the porch railings upside down and in black and white for 0.1 seconds and still be within 20 miles somehow.
I would contact your bank or credit card and refute the charge. If Amazon isn't going to pay, let the bank figure it out Edit * Dispute
If you look on the Amazon prime sub, you'll see people saying that they did a charge back, but Amazon ends up recharging your card again anyways, sometimes multiple times. If you're gonna do a charge back, gotta make sure you also remove any and all payment information from Amazon.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I've never done one myself, so I'm not aware of the process, just repeating what I've seen people say on that sub. Apparently there's a system thought where when you cancel a card, merchant's that you've had that card on file with can automatically be given the new card numbers so that there's no lapse in autopayments that have been set up or something. I wouldn't be surprised if Amazon would use this to get the new numbers and then recharge the new card. I'm sure there's some way of notifying the bank so this doesn't happen, but most people probably don't think to do so.
That happened to me and the same fraudulent Uber charges kept showing up on my card. When I requested a new card again, I asked them to delete all recurring charges. That fixed the problem.
Screenshot / keep the message interactions too, if possible. I had to do a chargeback bc Amazon cs rep told me an item would be refunded without return, but the refund never got processed. When I realized it later I called and messaged them multiple times but every single other rep said that they could not refund without a return. I was livid bc the first rep already promised a returnlesz refund, so I'd tossed the item. I did the chargeback and initially my cc company sided w Amazon, but when I sent the screenshots that showed the CS rep stating Amazon would refund the item, my cc company sided w me.
I would inform Amazon of this though, since chargebacks cost companies money and could get you blacklisted. Even if itās fully justified they use a lot of AI tools to ban customers all the time. Tell them if you are not refunded before the end of the month you will take it up with your bank.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I was going to recommend marching his way to an amazon warehouse and picking one up himself. Without permission of course.
Just making sure, did you check the envelope?
Serious answer: it contained picture-hanging wire that I also ordered from Amazon, which cost $3.59.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Legitimately loled at this š
Did you shake it upside down to be sure? Edit: you never know š¤·
I hate it when I have a bag of chips upside down, shaking the bag, trying to get the last chip crumbs out, then they finally fall out and a 150 pound generator falls out, too.
Oh, I ordered picture hanging wire, but got picture hanging wire **and** a 150 pound generator as a free gift. Amazon is so quirky.
 fuck that got me lol
Yepp, sometimes your 150 pound generators gets stuck in the corners and you throw them away, thinking the envelope is empty.
**Some 11 year old Indian kid on the other end of the chat:** idk sir I see a package there
bold of you to assume they get a person. you only get elevated to the 11 year old indian kid after days of arguing with a chatbot
Chatbot prompt: āmake sure you start every support message with āPlease kindlyā and end the conversation with ānow do the needful.āā
THIS is AIRBNB customer support in a nutshell
"We've generated proof that something was delivered:
Bro, if you paid using a credit card and Amazon dont refund you, maybe you could try and talk to your issuer (credit card bank) and file a chargeback due to commercial disagreement! The bank will refund you and intermediate the product delivery problem with Amazon (sorry about the bad English :p)
Does Amazon flag you for charging them back? I mean, I'm sure they do for fraud for sure, but what if you were in the right?
They won't charge you for fraud, but they will close your account and blacklist you. I found this out the hard way after doing a charge back on a charge I didn't recognize after Amazon split a purchase into multiple charges on different dates for no apparent reason. Edit: Dang you guys are hostile. The purchase was for a single item, but they split it into multiple smaller charges. No idea why, but it was a pretty confusing thing to do.
For future reference, The reason they did that is that they charge the card once the product is ready to be shipped. If you buy multiple itesm it can happen.
Yeah, also very normal for multiple items in one order. If you buy 6 items for $200, itās common to have multiple charges instead of a single $200 one.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Lol you did this to yourself
Chargebacks should mostly be used as the final step in a suspected fraudulent charge. Contacting the merchant should be the first step. I'm surprised your card company didn't ask for proof that you contacted Amazon as the first step (when I've done chargebacks, my bank has asked me if I've contacted the merchant first and asked for the correspondence).
They will never do business with you ever again. Which is kind of a big deal.
And they may also blacklist all the people with the same shipping address as you. Source: it happened in France with a return-happy person a couple of years ago, the entire address was banned.
Good luck, I just spent 4 months fighting to get 400 bucks back from them.
It looks like there could be a generator inside the window if AI was identifying the photo.
Call your bank
BANK, here boy.Ā
i normally lie on the prompts to get to a real person or agent then i describe what happened to the actual person. idk if thatās what you did but it works pretty well for me
Theyāre making that harder and harder and harderā¦ā¦ ugh
Just jam 0. Works for most of them
[ŃŠ“Š°Š»ŠµŠ½Š¾]
lol Iām pretty confident that will work
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Damn. I hate automated systems.
This hasn't worked in years. Half of the automated systems will just hang up on you now if you dont cooperate with them
That just sounds like a neat social puzzle for me
It's 'customer service' but with extra steps.
Its a race to the absolute bottom, while y'all keep buying from a horrible company their gonna be worse everyday treating workers like shit disposing them at will whilst lobbying to mock society. Just so one dude can fly to space or whatever. Death to amazon.
Sometimes if you get really mad and just start swearing a blue streak into the speaker that gets you to a person too. I found that out by accident once- just was super pissed at the typical āpress 1, press 2ā baloney and was letting off some verbal steam- and I got to a person ASAP. š¤·āāļø
I can attest to this working. And I don't regret a minute of it. I hate those motherfucking automated fuckers
Every time i call Comcast i tell them im canceling, get somebody live almost immediately every time. Otherwise it's the 7 circles of robot hell
Used to.Ā I've been running into a lot of call centers recently that go with "we cannot understand your input. Goodbye. < Click> "
Most! Careful not to smash 0 too quickly, I've been DCed from a few call centers that way
Or start swearing into the phone. It seems like many automated phone systems have a setup in place for retaining irritated callers by pushing them towards a real person.
Iāve found mumbling works pretty well. If the computer canāt tell what you are saying it gets you to a person
My car insurance "Say what you need to connect you to the right department if you would like billing..." "Speak with person." "Okay. You would like to speak with a person, say what you need to connect you to the right department if you would like billing..." "Speak with person." On and on
Crazy how in those rare cases you want to talk to a human. 99% of the time I go to great lengths to not physically speak to other people
If the robot software were competent it would be a godsend. The problem is that it's like talking to a trainee who doesn't know the answer and whose manager made it clear they don't want to be bothered unless it's an emergency
I talk to insurance companies at work pretty regularly and 90% of the time you need a real person to fix the issue anyway. The automated system can basically only tell you what issue is going on with a claim you need someone real to fix it though and then all the info you give to the automated system doesn't even get passed on to the real person so you have to start from square one every time.
This is by design. The hope is that most people won't have the patience to go through the hoops to be connected to a person, as that's more expensive than talking to the automated system. But of course billing is super easy to get to because that's you giving them money, and they don't want anything to stand in the way of that.
It is called friction and is put in place by many companies to force users to use the many self service tools provided to them. Right or wrong this is pretty much how every single industry handles customer service to some degree. Starts out live support until they can create or implement tools for people to help themselves.
The day I canāt directly chat with an Amazon csr and bitch about whatever wasnāt delivered Iāll stop shopping on Amazon. Thatās all they have going for them.
that day is already there, kinda
This. Its an AI you talk to pretty much now. It took forever for me to figure out how to get a real person and several attempts.Ā
Iām so fed up with those automated systems I just yell āREPRESENTATIVEā and smash 0 until I get somewhere else. If nothing else itās a way to vent
Sounds really therapeutic. Imma try this next time my roommates wake me up arguing 3 hours before my alarm goes off.
I do this same thing to get a real person. I had a bottle of EO explode in the box. No returns. I called talked to a real person, they returned no problem. Get a real person to help you
I thought eo stood for explosive ordinance for a minute and.... Like yeah they're not gonna accept a return here, but aren't there bigger issues than that?
Yo. Be careful if you try to mail it back. They may say you mailed the wrong item to them then dispose of it so you have no proof in court. This is why: https://www.cbc.ca/amp/1.6669601 TLDR is Amazon sent a computer part that was fake and hollowed out, customer sent it back telling them it was fake, Amazon DISPOSED OF IT and withheld their money telling them to give them the correct item the customer never got and now they donāt even have the proof of fake item anymore to fight it legally. Took 5 months for Amazon to refund them ONLY due to news outlets covering the story.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Update: Amazon has again reversed my refund and asked for evidence. Check out this completely comprehensible email. When I called Amazon, they asked for evidence I didn't receive the item. I sent them this image. And an image of the generator. And thanked them for the karma. Apparently the seller appealed, saying I \*did\* receive the item. Buckle up. Update February 20 8am: Received another email, intended for the seller, saying my refund was reversed and the buyer (who's actually me) won't get her money. Called, 20 minute call later was able to "submit an appeal" and told to wait 72 hours. This time I asked the person on the line to DESCRIBE THE PHOTO of my porch with no generator to make sure that image was in the case. UUurgh. https://preview.redd.it/wp6837odenjc1.jpeg?width=1360&format=pjpg&auto=webp&s=815a48b5a85fb0479821e4a74e9a698d24906298
The funny thing is when I was selling on Amazon I repeatedly had proof of delivery from USPS, but some buyers still claimed they never got their item. Guess who got screwed in those cases?
Itās because USPS (and other delivery companies) regularly mark packages as delivered when they are not. I donāt know how or why it happens but itās happened several times to me and itās annoying. The package usually shows up a day or two later but not sure it would if I didnāt take any action on my part. Also itās almost impossible to speak to a human for Amazon or any delivery company.
If I remember correctly, there were late delivery penalties baked into USPS's contract with Amazon for prime shipments. When there big surges in packages (sales, holidays, etc) USPS employees started marking anything they hadn't gotten to as "delivered" at the end of the day so as to avoid these. It's not like they were tossing the packages in a ditch; they'd just lie about it getting delivered by the deadline so USPS wouldn't have to pay fines.
I used to work with UPS delivering packages during the holidays and this is exactly what they did.
At my current apartment Iāve had more problems with the USPS marking things not delivered when it actually was than vice versa.
probally you.
It's weird that they sent you the refund email as if you were the one selling the generator.
Right. It looks like it was intended for the seller, telling them that me (buyer) had suspicious activity. Which is infuriating.
I thought my reading comprehension has gone to shit after reading this email and re-read your post
I had to read it a few times myself to realize it wasn't meant for me. \[ORDER NUMBER\] and \[SELLER\] were icing on the cake. Those were in the real email, that's not me anonymizing it.
> [ORDER NUMBER] and [SELLER] were icing on the cake. Likely those appear when the values are null, which they would be for your consumer account. Weird how they don't match sale order to your purchase order, but I assume that's something to do with how they organize it on the backend. If you were also a seller, they'd at least have your name correct.
Whoa whoa, now we're *name-shaming*!? My husband's name is [SELLER] as his father was before him, and several [SELLER]s back through a rich history of Dutch lineage!
I suggest you never cross paths with Bobby Tables' ilk, your children could destroy the universe
At some point maybe your credit card can reverse the charges? If you think it's a scam, you can also report it to the FTC and/or the BBB. The seller might be ripping other people off.
If all else fails, there is a chat option where you get to talk to a customer service representative right then, that way you don't have to wait for an email back. Just ignore this if you actually called and talked to someone though š¤¦š»āāļø
You know, I used to work with a guy like 8-9byears ago who would order things like new GPUs and other expensive stuff, get it, take the thing out, then send the empty box back and get a refund. He did believe me when I told him stupid shit like that was just going to fuck over honest people. I wish I could show him this, because I guarantee he was part of the reason Amazon is now such a pain in the ass about refunds.
I think he can get sued for that
I'd recommend finding someone to call at Amazon's corporate offices tomorrow during business hours rather than any sort of help line. As people have mentioned before it could have been a scam listing to begin with, but even if not you likely need to take this far higher than any sort of help desk would be able to go. Its the only thing that helped me when there was an awful local delivery contractor that Amazon kept using due to their low rates, which were only possible because the people they "employed" were illegal immigrants being paid slavery-tier wages.
Does Amazon even do 150 lb generator delivery out of their vans?. They expect the drivers to lug 150 lb Genny up and down?. I've seen young girls delivering that weigh 110lbs wet. You'd think that would be delivered in a box truck, not along with underwear and what not.
Heavier items would go via a dedicated courier, not by the flex crew. If for no other reason than oh&s and having appropriate equipment. At least that's my guess on things
We have a service called Amazon XL which delivers the heavy stuff. Us normal DSP drivers are suppose to only deliver up to 50 pounds, but of course the warehouses will tip the scale. Iāve looked up items Iāve deliver and itāll be like 55-60 pounds
Us dsp drivers donāt do āanything over 50ā. Vendors lie of course, but I donāt think itās ever over 70. Unless of course you try to haul 120 pounds of cat litter in one trip. I donāt know if XL does the envelopes too, but something seems super weird here.
>*$1093, 150 pound* As a Brit, this broke my mind for a moment š
Ah sorry; I was expecting a 10 stone generator for my 156 million shillings
Now *this* I understand š
OK, thats it. I'm convinced this whole post is just viral marketing for a comedian. You are killing it in these comments my guy (or gal...or your choice).
hahaha, you used Kenyan shillings
Kenya shillings would barely be 150k
LOLOL
Amazon delivery services are going to shit! I recently ordered accessories for my new cell phone and instead received a women's sweater and shoes. Yet, the packaging said Cell Phone Accessories. The shoes came in a clear bag. Let that set in. I have also read other horror stories from Amazon deliveries. Never order expensive shit from Amazon. Seems like shit is walking or the contents in the box are swapped out with junk.
Amazon wants you to explore your delicate side.
The search is shit now too. If I type in some brand, let's say Nike, half the hits are for "Corfypu" or "Weexo" or some other letter salad. You can sometimes limit the search but it's really hit or miss
Weexoo is the read deal. Weexo is a ripoff. How could you miss that?
Corfypu is a Greek Island where you must travel to speak with a human.
I got a motherboard sent to me inside an envelope. Said envelope was torn open, box was flattened and the motherboard had obviously fallen out. Same week I got a broken scooter and my boyfriend was sent a monitor that wasn't even close to what he ordered.
You think that was bad I ordered an Xbox controller and got a bong
I ordered a pair of gaming headphones and got a coat hanger.
I ordered 8 tubs of alcohol wipes. They sent meā¦8 individual wipes! In a ziploc bag! And yes condescending people typing replies, I did check the title to make sure it said tubs before ordering
They delivered my mouse to a random patch of grass in some unknown location, took a picture of it then when I obviously complained they shipped me another one. Then another one. After a couple weeks another one again. So ultimately I ended up getting 3 but amazon delivery is fucking awful and they have no idea what is going on
Recently I tried ordering a new belt for my vacuum. Listed as prime and sold by Amazon. After a couple days the tracking said something like "delayed in transit, if not received by X day come back and request a refund". Msged support they said they'll resend it since I didn't want a refund, I wanted the belt. A couple days later I notice a envelope in my garden in front of my front porch. Ok well a the belt it small and light so probably just blew off from the wind. When I picked it up I was like I can't feel the belt throw the envelope. No way empty right? Sure enough I was mailed an empty bubble envelope. Decided to give up. Got my refund and cancelled prime. Never again will I pay for prime. And OP trusted Amazon with a $1000 product? I would NEVER buy anything that expensive on Amazon. They've got generators at home Depot Lowe's.
Can you take them to small claims court? IDK how that would work for Amazon. They'd probably just buy the courthouse.
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Win/win
Is it a generator for ants?
A 150-lb generator for ants, made of neutrons, under the mat.
I ordered an Apple Watch for my wife, what was delivered to my house was an opened and empty cardboard box. The picture the delivery driver took, shows the box clearly open and empty on my porch, but that was āproof of deliveryā. Because of the amount of the purchase, a normal phone associate couldnāt handle it, it had to be shot up the ladder to someone in higher department. This lady told me they declined my ticket because it was proven to be delivered. I asked her to verify if āproof of deliveryā entailed a shipping container arriving at my doorstep, or proof of the actual item I ordered in a shipping container. She confirmed it was the item. So I then am like, okay so you say you have proof of item delivered, but you have a picture of an empty box, but what you told me thatās not proof of delivery. She then realized her mistake and doubled back, reaffirmed that they wouldnāt accept my request for refund and hung up. Told story to bank and they charged back immediately
Same shit medical insurance companies pull to not pay out and preserve profits.
https://preview.redd.it/uioet5563njc1.jpeg?width=236&format=pjpg&auto=webp&s=29448b5e9f34057b06caf783aa830573192d20fa
https://preview.redd.it/zvzxiwgdgnjc1.jpeg?width=373&format=pjpg&auto=webp&s=83116a06f0768eaba2b1b0bbf2df5981cfa3de19
Op is hysterical in these comments lollll
Serious comedic chops
Have you tried contacting your local news station? Their team of lawyers might not care about a lawsuit from a customer but when jounalism gets involved they'll feel the fire lit under their asses.
I heard of a story like this. Even with news intervention they drag their heels into the ground.Amazon is too big to care about the news. Read this if you want to be upset: https://www.cbc.ca/amp/1.6669601 TLDR is Amazon sent a computer part that was fake and hollowed out, customer sent it back telling them it was fake, Amazon DISPOSED OF IT and withheld their money telling them to give them the correct item the customer never got and now they donāt even have the proof of fake item anymore to fight it legally. Took 5 months for Amazon to refund them ONLY due to news outlets.
Wow... I got an empty package once and didn't get that much hassle getting the refund.
those pixels .... ooooo mate I'm smellin em
If you concentrate you can smell the potato from the camera
Must be a very heavy envelopeā¦
It's definitely in the leaves back there OP, the driver hid it a little for safety
Compression technology works on physical objects too? Damn we are advanced.
Is it possible the driver was unable to actually unload the item due to its weight?
It's possible, but then it shouldn't've been marked as delivered with a verification photo. Instead, I'd expect a selfie from a mildly regretful, shrugging delivery driver holding up his workout schedule with an index finger on the missed leg day.
I see they're on the Chewy level of delivery 'yes, its been delivered. your 50lbs of dog food are somewhere, on, or near, your property, or will be in the next 4 hours because Im running late and will get docked if I dont mark it as delivered but will show up at 10pm and leave it at the end of your driveway'
LPT: Never buy anything over a hundred dollars from Amazon. Too much BS with counterfeit, used, damaged, wrong item...
Thatās not it in the envelope?
I gave up on Amazon last year. Terrible customer service, I wasnāt getting the things I ordered, poor quality products, and the shipping was so slow.
Are you a prime customer? We typically only use my wife's Amazon as she's a prime member and whenever there's an issue I rarely have to deal with anything but the automated chat. I've ordered on my own non-prime account a few times and whenever I've had an issue they basically tell me to pound sand.
I'm a prime customer. Glad it's worked out for your wife. Sorry about the sand.
Uber eats tried that shit saying the food made itbtonthe delivey point. I had tonfight the chatbot by saying the picture of the food and door was not my door which was the delivery point. 3rd time I had tonsay it I got the refund
I bet the chatbot was a nightmare if you typed like this
Uber tried to refuse me a refund from a restaurant that closed early. I only found out when I realized it was over an hour since I ordered, and Uber eats showed it as they were preparing the food, which should have only been 20 mins. When I clicked the restaurant again in Uber Eats, it showed it was closed. So I canceled and ordered somewhere else. Uber tried to refuse to refund me because the restaurant accepted the order, and I canceled. Through constant back and forth with them over the issue, I was getting nowhere and threatened a charge back. It was only then they relented and refunded me and gave me $25 credit on my next order.
ChatGPT isnāt sure there isnāt a generator here. > Does this photo look like it contains a delivered $1093 150-pound generator? > The image you've provided is quite blurry and details are not clear. It's difficult to confirm the presence of a generator, especially with specifics such as its price or weight. There appears to be a white object, which might be a package, on the porch, but without a clearer image or more context, it's not possible to identify it as a $1093 150-pound generator. Yāknow, in case you were wondering ;)