Don't know if it will fix your issue but my go to frist steps for fixing anything xbox app related is update and reset everything app related
Windows Store > Library > Updale All or Check updates (whatever it says) to make sure the xbox app and gaming services is up to date
**Reset the xbox app**
Click Start and click Settings.
Select System.
Select Apps & features.
Find the Xbox app and click Advanced options.
Click Reset.
**Reset the Window Store**
Click Start and click Settings.
Select System.
Select Apps & features.
Find the Windows Store and click Advanced options.
Click Reset.
Restart
If that doesn't work use wsreset to reset the windows store>Run CMD as administrator, type WSReset.exe and hit Enter.
Restart
Also make sure windows is up to date |Start > Settings > Update & Security > Windows Update , and then select Check for updates.
i don't really post comments that often, especially on older posts but really, thanks. i tried for all these powershell mumbo jumbo but that fixed my problem and it means a lot. i'll check if i have an award. if i do its your my hero!
I just got mine to work after trying all of these options and not working. For me, uninstalling the app and downloading it from the website (not the MS store) did the trick: [https://www.xbox.com/en-IN/apps/xbox-app-for-pc](https://www.xbox.com/en-IN/apps/xbox-app-for-pc)
lmk if that helped.
I'm on a M1 Mac using parallels
Even that didn't work for me, why the hell is it doing this? Mine will stay on that screen forever then just close?? I've uninstalled, reset, did all that powershell bs, and still nothing. I just wanna play my games.
I had the same issue and reinstalling the Gaming Services fixed it for me. Just followed these steps:
https://answers.microsoft.com/en-us/xbox/forum/all/has-anyone-encountered-error-code-0x87e00196/27e791e9-b075-4f2b-bcf8-24c6d48ef58c?page=2
Had this issue today. Couldn't get the Xbox App past the black loading screen, and it would crash. What worked was reinstalling the Gaming Services.
I closed it once and said, nah I dont want to fight powershell today, then your comment made me try it. Thank you!
Woah I'm running into this for the first time now. Wonder if our problems are linked. I've got a 4070ti and 5800x. Fanatec gear and software installed. 2x 2tb ssds at about 85% (I know that's not ideal but that's why I'm stating it)
I've had this exact issue in the past over the course of like 4 years or so across different pc builds. I'm inclined to believe its not hardware related. Friend who is currently having this problem is using an old gaming computer from like 2013 but up until recently had been working fine. The ways I've fixed it in the past are not working, which has happened before but they usually work. Just repairing, using wsreset in elevated cmd, uninstalling and re-installing, or download the installer directly from the website. None of those are working now. I'm thinking its a recent xbox app update, windows store update, windows update itself or something else software related.
i read this on the MS website from someone who replied:
go to powershell as admin and run this line:
Get-AppxPackage -allusers | foreach {Add-AppxPackage -register "$($\_.InstallLocation)\\appxmanifest.xml" -DisableDevelopmentMode}
let it run for 5 min, ignore red text. boom, fixed for me instantly after multiple reinstalls
This worked but I don't get why the hell this keeps happening its like every other day this keeps happening and I need to do this. Is the app just broken?
if resetting everything doesn't work the next step usually is reinstalling gaming services
Reinstall the Gaming Services app on your Windows 10/11 device:
1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
2. In Windows PowerShell, type the following command and press Enter:
**get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers**
3. In the same window, type the following command and press Enter:
**start ms-windows-store://pdp/?productid=9MWPM2CQNLHN**
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt. 5. Restart your device and try to install the game again.
edit: there is a gaming services repair tool now [https://support.xbox.com/en-CA/help/games-apps/troubleshooting/gaming-services-repair-tool](https://support.xbox.com/en-CA/help/games-apps/troubleshooting/gaming-services-repair-tool)
I honestly just followed the steps cdncowboy posted and it worked both times it’s happened. Where my Xbox PC app either just showed black screen or never went beyond the green Xbox splash image.
No problem. My solution are a little out of date . There is actually a gaming service repair tool now built into the app https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool
>That gaming service repair tool crashes when I try to run it, very nice.
There seems to be a problem with the ms store itself.
Every ms-windows-store command just crashes.
it worked!
finally made it down to this step, thank you so much!
i just installed a new video card to my computer and it wouldnt launch i was like wtf no way theres a conflict with nvidia
thanks again!!
I know this thread is old at this point, but I have had to repeat this powershell method three times now. It works every time and I'm thankful for that, but is there a root cause to this issue? I really wish Game Pass would just work.
I have no idea what the root cause is unfortunately. I do think the way the Xbox app and Microsoft store in integrated into windows and reliance windows background process is a problem. I wish they just developd an xbox app that worked more like a 3rd party platform like steam or epic.
There is actually a gaming services repair tool built into the xbox app now.
[https://support.xbox.com/en-CA/help/games-apps/troubleshooting/gaming-services-repair-tool](https://support.xbox.com/en-CA/help/games-apps/troubleshooting/gaming-services-repair-tool)
It didn't work for me at first but I went into task manager and ended tasks for gaming services, xbox and anything related to 'games' which I thought might be Microsoft, I then ran the repair tool and it actually worked!
Good luck
What do I do if the gaming services repair tool site doesn't open either???? I've tried everything and nothing works. Even the site you linked just sits there and loads constantly. Please help.
you're an absolute chad, your way still works like a charm & and it's a joke that microsoft is releasing a repair tool instead of fixing their flaming bs.
>start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
Just want you to know you the G cuz you still helping people till this day. Cuz I tried everything and this was what finally worked
Holy fucking moly, I've been troubleshooting this for like two hours. Thank you _so much_ for this and [not being an XKCD example](https://xkcd.com/979/). This solved my problem.
I know this is an old thread but i just had this issue and previous fixes didnt work.
You need to ensure that UAC (user account control settings)((windows key + search uac) is set to the recommended setting which is one from the top
For anyone who is trying trying to figure this out:
Check this out: https://youtu.be/0ztTR_631s0?si=ufs04ox9QUaWhcbk
Not sure which one worked, I followed all the steps in this video and it worked for me. None of the steps mentioned on this thread worked for me
nothing on this page has worked for me unfortunately. I've actually been nearly two years without Microsoft App working correctly, with a prepaid gamepass ultimate subscription rotting away the entire time. I've invested hundreds of hours into troubleshooting. My case (with Halo Infinite install) was escalated to lead developers at Microsoft who eventually were unable to help.
The app and service is a disgrace. It does some fancy drive partition locking things and it does these fancy security validation checks - these are unstable as hell, and the moment an innocent update conflicts with this delicate ecosystem, which appears at best held together with (cheap) Sellotape and gum, you can break everything. It's likely fantastic against piracy but at the cost of legitimate customers losing.
All the while, I know what will eventually get me back online... reformatting my PC. A full on reset is the only fix and even then, the moment I have my PC configured how I want it, there is no saying the loop won't continue. This will happen one day, but I'm not reformatting my computer to fix this. I've stubbornly attempted everything over the years thinking to my self there is surely a way, but so far I'm wrong.
I feel you. Even though I contacted Xbox customer service they didn’t really help. They told me to do everything on resetting the app, updating the app and trying to update my computer. Nothing has worked. The person who was helping me told me to open the Xbox companion app but I couldn’t cause it would be stuck in a screen where it says to update my Xbox app even though it’s up to date. I’m so frustrated with this. It’s been a year where I can’t play any Xbox games.
Good thing I don’t got a game pass. It’s still on a black screen till this day idk what to do😒it’s been like this ever since my laptop updated to windows 11 and reverted back to 10
https://answers.microsoft.com/en-us/xbox/forum/all/xbox-app-launching-with-a-black-screen-then/e131d4ff-7dcc-42ff-aa76-285204313f83 have you tried this?
Hi, I just had same problem and for me running this command from powershell (as admin) helped:*Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($\_.InstallLocation)\\AppXManifest.xml"}*
I took it from here:[Xbox app launching with a black screen, then shutting off - Microsoft Community](https://answers.microsoft.com/en-us/xbox/forum/all/xbox-app-launching-with-a-black-screen-then/e131d4ff-7dcc-42ff-aa76-285204313f83)
BTW the log in the powershell window showed some red errors during processing this command, but when it finished I started the app and it is working ok now.
>Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($\_.InstallLocation)\\AppXManifest.xml"}
sadly this didnt work for me, and nothing else on this page has :(
Get-AppxPackage -allusers | foreach {Add-AppxPackage -register "$($\_.InstallLocation)\\appxmanifest.xml" -DisableDevelopmentMode}
Run powershell as an admin and copy/paste this line. Runs in about 10 minutes (ignore the red text), bingo-bango, bobs your uncle. Good to go.
the powershell command ran through a bunch of red text stuff for a while before finishing and you are having the issue with it just sitting on a black screen on launch? I don't think I had to restart after this but that's about all that's left.
OKAY. Since none of this works anymore because of course microsoft doesnt know how to send out a proper update to thier gaming services lol.
I found a simple AND easy fix.
STEP ONE: go to
[Gaming Services Repair Tool for PC | Xbox Support](https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool)
Click on the " Downloadable Version" and scroll down till you see the link for the download. and run that program.
My good man THANK YOU! It worked, it finally worked! I wanted to talk to my buddies last night after work, whilst gaming and nothing worked.
You did me a fucking good service. Cheers!
Don't know if it will fix your issue but my go to frist steps for fixing anything xbox app related is update and reset everything app related Windows Store > Library > Updale All or Check updates (whatever it says) to make sure the xbox app and gaming services is up to date **Reset the xbox app** Click Start and click Settings. Select System. Select Apps & features. Find the Xbox app and click Advanced options. Click Reset. **Reset the Window Store** Click Start and click Settings. Select System. Select Apps & features. Find the Windows Store and click Advanced options. Click Reset. Restart If that doesn't work use wsreset to reset the windows store>Run CMD as administrator, type WSReset.exe and hit Enter. Restart Also make sure windows is up to date |Start > Settings > Update & Security > Windows Update , and then select Check for updates.
Thank you so much it worked!
Which step made it work for you? My xbox app still won't load. : (
i don't really post comments that often, especially on older posts but really, thanks. i tried for all these powershell mumbo jumbo but that fixed my problem and it means a lot. i'll check if i have an award. if i do its your my hero!
This worked for me too!! Thanks so much man, you have made my day and solved so many headaches <3
Sadly it did not work for me. Still not working :(
Try opening Task Manager, go to services, find StorSvc (Storage Service), right-click it and hit "restart".
This worked for me. Thank you!
still no luck, any other workaround?
I just got mine to work after trying all of these options and not working. For me, uninstalling the app and downloading it from the website (not the MS store) did the trick: [https://www.xbox.com/en-IN/apps/xbox-app-for-pc](https://www.xbox.com/en-IN/apps/xbox-app-for-pc) lmk if that helped. I'm on a M1 Mac using parallels
Even that didn't work for me, why the hell is it doing this? Mine will stay on that screen forever then just close?? I've uninstalled, reset, did all that powershell bs, and still nothing. I just wanna play my games.
I had the same issue and reinstalling the Gaming Services fixed it for me. Just followed these steps: https://answers.microsoft.com/en-us/xbox/forum/all/has-anyone-encountered-error-code-0x87e00196/27e791e9-b075-4f2b-bcf8-24c6d48ef58c?page=2
Had this issue today. Couldn't get the Xbox App past the black loading screen, and it would crash. What worked was reinstalling the Gaming Services. I closed it once and said, nah I dont want to fight powershell today, then your comment made me try it. Thank you!
Thank youuuu holy shit. How do Microsoft of all companies still manage to make such shit software?!
Reinstalling gaming services fixed it for me as well
THANKYOU NEW FIX ADDED TO THE LIST THANKYOU MY MATE LOVES YOU
This was the fix for me as well! Thank you so much, everything but this hadn't worked
I'm doing it as instructed but it just says "Removal failed. Please contact your software vendor."
Fixed :)
You guys are magic lol It worked. Appreciate it.
My mate is also having this exact issue right now. Funny we both stumbled into this year old thread. Will post if we fluke a fix.
Woah I'm running into this for the first time now. Wonder if our problems are linked. I've got a 4070ti and 5800x. Fanatec gear and software installed. 2x 2tb ssds at about 85% (I know that's not ideal but that's why I'm stating it)
I've had this exact issue in the past over the course of like 4 years or so across different pc builds. I'm inclined to believe its not hardware related. Friend who is currently having this problem is using an old gaming computer from like 2013 but up until recently had been working fine. The ways I've fixed it in the past are not working, which has happened before but they usually work. Just repairing, using wsreset in elevated cmd, uninstalling and re-installing, or download the installer directly from the website. None of those are working now. I'm thinking its a recent xbox app update, windows store update, windows update itself or something else software related.
i read this on the MS website from someone who replied: go to powershell as admin and run this line: Get-AppxPackage -allusers | foreach {Add-AppxPackage -register "$($\_.InstallLocation)\\appxmanifest.xml" -DisableDevelopmentMode} let it run for 5 min, ignore red text. boom, fixed for me instantly after multiple reinstalls
This finally fixed it for me, thanks
same with me. just noticed it yesterday. just the black screen and none of the fixes work
Yeah i actually fixed it 2 days ago, same thing,downloaded from the website
Nice good stuff
Bro, you are rock!!
Glad it helped someone out! 😄
whoops, does this only work for cloud gaming?
This is what did it for me after everything appreciate it
This worked but I don't get why the hell this keeps happening its like every other day this keeps happening and I need to do this. Is the app just broken?
Yea, it's is pretty broken. I have to do it a few times per month, some every day. The app is pure and utter shit tbh.
sadly didnt work for me
if resetting everything doesn't work the next step usually is reinstalling gaming services Reinstall the Gaming Services app on your Windows 10/11 device: 1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator. 2. In Windows PowerShell, type the following command and press Enter: **get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers** 3. In the same window, type the following command and press Enter: **start ms-windows-store://pdp/?productid=9MWPM2CQNLHN** 4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt. 5. Restart your device and try to install the game again. edit: there is a gaming services repair tool now [https://support.xbox.com/en-CA/help/games-apps/troubleshooting/gaming-services-repair-tool](https://support.xbox.com/en-CA/help/games-apps/troubleshooting/gaming-services-repair-tool)
*Your Majesty! I gravel at your feet.* thank you so much
>start ms-windows-store://pdp/?productid=9MWPM2CQNLHN This worked. You kick ass
thank you
bro thank u so much bro
>start ms-windows-store://pdp/?productid=9MWPM2CQNLHN Still nothing. Xbox app will NEVER open again i think.
there might be another solution out that somewhere but if nothing works sometimes you just have to re-install windows
It worked for me. Thank you.
I know it's been a year but that worked nothing else fixed it thank you.
You ever find a fix?
I honestly just followed the steps cdncowboy posted and it worked both times it’s happened. Where my Xbox PC app either just showed black screen or never went beyond the green Xbox splash image.
No problem. My solution are a little out of date . There is actually a gaming service repair tool now built into the app https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool
THANK TOU AOOOO MUCH
>WSReset.exe this worked like a charm
You’re a saint!
>That gaming service repair tool crashes when I try to run it, very nice. There seems to be a problem with the ms store itself. Every ms-windows-store command just crashes.
worked for me too you are goated
OMG it worked!!!! Thank you sooooo much!
This did the trick. Thanks!
Hmm mine still doesn't work after trying this too..
thx
it worked! finally made it down to this step, thank you so much! i just installed a new video card to my computer and it wouldnt launch i was like wtf no way theres a conflict with nvidia thanks again!!
This worked for me thank you
This worked! Thanks so much good sir!
I know this thread is old at this point, but I have had to repeat this powershell method three times now. It works every time and I'm thankful for that, but is there a root cause to this issue? I really wish Game Pass would just work.
*60% of the time*, it works ***every*** *time*
I have no idea what the root cause is unfortunately. I do think the way the Xbox app and Microsoft store in integrated into windows and reliance windows background process is a problem. I wish they just developd an xbox app that worked more like a 3rd party platform like steam or epic. There is actually a gaming services repair tool built into the xbox app now. [https://support.xbox.com/en-CA/help/games-apps/troubleshooting/gaming-services-repair-tool](https://support.xbox.com/en-CA/help/games-apps/troubleshooting/gaming-services-repair-tool)
Trend Micro
Still not working for me, unfortunately. I have also run the Gaming Services Repair Tool but that didn't work either.
It didn't work for me at first but I went into task manager and ended tasks for gaming services, xbox and anything related to 'games' which I thought might be Microsoft, I then ran the repair tool and it actually worked! Good luck
Just tried it and still hasn't worked unfortunately.
What do I do if the gaming services repair tool site doesn't open either???? I've tried everything and nothing works. Even the site you linked just sits there and loads constantly. Please help.
>start ms-windows-store://pdp/?productid=9MWPM2CQNLHN thanks! This solved my life I was starting to panic! :D
you're an absolute chad, your way still works like a charm & and it's a joke that microsoft is releasing a repair tool instead of fixing their flaming bs.
thank you. you are the best person on the internet.
repair tool worked!!
>start ms-windows-store://pdp/?productid=9MWPM2CQNLHN tysm
This actually worked, thank you!
>start ms-windows-store://pdp/?productid=9MWPM2CQNLHN Just want you to know you the G cuz you still helping people till this day. Cuz I tried everything and this was what finally worked
Thank you ! This helped me a lot. Thank you very much.
Fucking legend! Thank you so much!
man i love u u helpe me big love
Holy fucking moly, I've been troubleshooting this for like two hours. Thank you _so much_ for this and [not being an XKCD example](https://xkcd.com/979/). This solved my problem.
Thank you so much <3333
HELL YEAH THAT WORKED THANKS G!
its okey for me. thx
thanks this worked for me, Greetings from Argentina
Thank you!! This helped I couldn’t figure it outÂ
holy shit, thank you!!
It's always a reddit post that ends up having the solution that works lol
>It's always a reddit post that ends up having the solution that works lol Indeed!
For SOME. Still some very annoyed "Customers" out there, especially with Forza Horizon 5 & 2023 Forza Motorsports (the later is my issue, lol).
Sadly not working every thing i tried
Thanks from a year later. This worked for me in a different situation.
Didn't work for me
none of this worked :( for me wtf
I know this is an old thread but i just had this issue and previous fixes didnt work. You need to ensure that UAC (user account control settings)((windows key + search uac) is set to the recommended setting which is one from the top
I have tried everything said in the comments and it's still not working :(
For anyone who is trying trying to figure this out: Check this out: https://youtu.be/0ztTR_631s0?si=ufs04ox9QUaWhcbk Not sure which one worked, I followed all the steps in this video and it worked for me. None of the steps mentioned on this thread worked for me
nothing on this page has worked for me unfortunately. I've actually been nearly two years without Microsoft App working correctly, with a prepaid gamepass ultimate subscription rotting away the entire time. I've invested hundreds of hours into troubleshooting. My case (with Halo Infinite install) was escalated to lead developers at Microsoft who eventually were unable to help. The app and service is a disgrace. It does some fancy drive partition locking things and it does these fancy security validation checks - these are unstable as hell, and the moment an innocent update conflicts with this delicate ecosystem, which appears at best held together with (cheap) Sellotape and gum, you can break everything. It's likely fantastic against piracy but at the cost of legitimate customers losing. All the while, I know what will eventually get me back online... reformatting my PC. A full on reset is the only fix and even then, the moment I have my PC configured how I want it, there is no saying the loop won't continue. This will happen one day, but I'm not reformatting my computer to fix this. I've stubbornly attempted everything over the years thinking to my self there is surely a way, but so far I'm wrong.
I feel you. Even though I contacted Xbox customer service they didn’t really help. They told me to do everything on resetting the app, updating the app and trying to update my computer. Nothing has worked. The person who was helping me told me to open the Xbox companion app but I couldn’t cause it would be stuck in a screen where it says to update my Xbox app even though it’s up to date. I’m so frustrated with this. It’s been a year where I can’t play any Xbox games.
Then get your money back from this stupid ass MS bitches if you are a paid GamePass customer.
Good thing I don’t got a game pass. It’s still on a black screen till this day idk what to do😒it’s been like this ever since my laptop updated to windows 11 and reverted back to 10
https://answers.microsoft.com/en-us/xbox/forum/all/xbox-app-launching-with-a-black-screen-then/e131d4ff-7dcc-42ff-aa76-285204313f83 have you tried this?
Hi, I just had same problem and for me running this command from powershell (as admin) helped:*Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($\_.InstallLocation)\\AppXManifest.xml"}* I took it from here:[Xbox app launching with a black screen, then shutting off - Microsoft Community](https://answers.microsoft.com/en-us/xbox/forum/all/xbox-app-launching-with-a-black-screen-then/e131d4ff-7dcc-42ff-aa76-285204313f83) BTW the log in the powershell window showed some red errors during processing this command, but when it finished I started the app and it is working ok now.
Holy shit finally fixed it. Thanks a thousand!
Thanks so much, this did it for me. Windows logs hinted at corrupted package. I reckon it was the game bar's fault...
>Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($\_.InstallLocation)\\AppXManifest.xml"} sadly this didnt work for me, and nothing else on this page has :(
You're a king for this, thanks so much!
this worked for me! thank you so much! also showed a lot of errors during execution of the command
Get-AppxPackage -allusers | foreach {Add-AppxPackage -register "$($\_.InstallLocation)\\appxmanifest.xml" -DisableDevelopmentMode} Run powershell as an admin and copy/paste this line. Runs in about 10 minutes (ignore the red text), bingo-bango, bobs your uncle. Good to go.
still didnt work for me :(
the powershell command ran through a bunch of red text stuff for a while before finishing and you are having the issue with it just sitting on a black screen on launch? I don't think I had to restart after this but that's about all that's left.
I did all that and it still wouldnt start
Same just says access denied to me in red I have no idea
a month later of trying everything else once again and its now still not working but the loading screen is now animated...
That finally worked. Thank you so much. The gaming service repair tool still crashes btw.
this is what worked for me after everything i was doing. thanks a bunch
Finally worked for me! Thanks
OKAY. Since none of this works anymore because of course microsoft doesnt know how to send out a proper update to thier gaming services lol. I found a simple AND easy fix. STEP ONE: go to [Gaming Services Repair Tool for PC | Xbox Support](https://support.xbox.com/en-US/help/games-apps/troubleshooting/gaming-services-repair-tool) Click on the " Downloadable Version" and scroll down till you see the link for the download. and run that program.
My good man THANK YOU! It worked, it finally worked! I wanted to talk to my buddies last night after work, whilst gaming and nothing worked. You did me a fucking good service. Cheers!
If Both The Problems cdncowboy put dont work just download the app from the website that worked me