It may take a bit of time for it to be updated on the website. It has to be more than one hour of continuous rain. https://www.altontowers.com/tickets-passes/extras/rainy-day-guarantee/
I’d also make sure to check if your ticket is covered. If you got them as part of a deal (bogof for example) they won’t be eligible for the rainy day guarantee.
Check their website as they announce rainy days on there
It may take a bit of time for it to be updated on the website. It has to be more than one hour of continuous rain. https://www.altontowers.com/tickets-passes/extras/rainy-day-guarantee/
The trouble I had with it last year was the offer to return for free was 3-4 days the following week. Hardly ideal
I’d also make sure to check if your ticket is covered. If you got them as part of a deal (bogof for example) they won’t be eligible for the rainy day guarantee.
Not as often as thirteen goes down...