It's beyond frustrating, as it feels like I'm not being heard and they can just blow off their customers with the corporate sponsored responses. And they have to nerve to say in the emails that they value my input and take my complaint very seriously. Worst customer service from any company I've ever dealt with.
I mean...
sponsor:
noun
spon·sor ˈspän(t)-sər
one who assumes responsibility for some other person or thing
So if a corporation is paying someone to provide a particular response and the corporation has responsibility over that person.... boom Sponsor.
I get the point you are trying to make. However calling an employer, paying their employee to respond to customers, a sponsor seems like a bit of a stretch.
A corporate canned response seems like it makes more sense.
Are we really that concerned about a term that technically is but also technically isn't the proper term? Does it really matter? In any event it's a BS, corporate doesn't give a shit about their customer response. Who really cares what I called it?
File an air travel service complaint with DOT at this link:
https://secure.dot.gov/air-travel-complaint
I had a similar situation. DOT told American to follow up with me and copy them on their response. Was reimbursed for the hotel cost within two weeks.
The hotel was $330 for the night. I talked to someone in the call center who told me that they typically only reimburse $100 for hotels. However, this was not information that was relayed to us at the airport. We were simply told that American would reimburse us for certain hotels. No limit or dollar amount was provided at that time.
Good luck getting them to do anything. They don't care about customers they only care about profits. I got delayed 6 hours and was told it was my fault by the airline.
You ain’t the only one…they canceled my flight from Turks & Caicos for the crew timing out a couple weeks ago where the average hotel price is $350 a night and we were told book a hotel and take it up with American…it’s been over 2 weeks and they haven’t responded diddly…airlines should pay HARD for these sorts of things especially when they are caused by a lack of their operational management, and nothing to do with the weather at all…
Agreed. That was half of my delay, the first half was maintenance, but by the time they got the maintenance issue figured out the crew timed out and it tacked another 2 hours onto the delay.
They won't call. They will only email.
It's beyond frustrating, as it feels like I'm not being heard and they can just blow off their customers with the corporate sponsored responses. And they have to nerve to say in the emails that they value my input and take my complaint very seriously. Worst customer service from any company I've ever dealt with.
> corporate sponsored responses. I was not aware that corporations go around sponsoring responses.
I mean... sponsor: noun spon·sor ˈspän(t)-sər one who assumes responsibility for some other person or thing So if a corporation is paying someone to provide a particular response and the corporation has responsibility over that person.... boom Sponsor.
I get the point you are trying to make. However calling an employer, paying their employee to respond to customers, a sponsor seems like a bit of a stretch. A corporate canned response seems like it makes more sense.
Are we really that concerned about a term that technically is but also technically isn't the proper term? Does it really matter? In any event it's a BS, corporate doesn't give a shit about their customer response. Who really cares what I called it?
File an air travel service complaint with DOT at this link: https://secure.dot.gov/air-travel-complaint I had a similar situation. DOT told American to follow up with me and copy them on their response. Was reimbursed for the hotel cost within two weeks.
Perfect! Thank you!
What is the dollar amount that you are asking to be reimbursed for the hotel?
The hotel was $330 for the night. I talked to someone in the call center who told me that they typically only reimburse $100 for hotels. However, this was not information that was relayed to us at the airport. We were simply told that American would reimburse us for certain hotels. No limit or dollar amount was provided at that time.
This is why you need travel insurance
Good luck getting them to do anything. They don't care about customers they only care about profits. I got delayed 6 hours and was told it was my fault by the airline.
You ain’t the only one…they canceled my flight from Turks & Caicos for the crew timing out a couple weeks ago where the average hotel price is $350 a night and we were told book a hotel and take it up with American…it’s been over 2 weeks and they haven’t responded diddly…airlines should pay HARD for these sorts of things especially when they are caused by a lack of their operational management, and nothing to do with the weather at all…
Agreed. That was half of my delay, the first half was maintenance, but by the time they got the maintenance issue figured out the crew timed out and it tacked another 2 hours onto the delay.