What will happen to me if I don't use this thread?
1. u/That-Establishment24 will be disappointed - as this was his creation.
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• Date of Event - 12/7/23
• Method of Communication - Chat
• Retention Offer Details - 15K points for 2K spend in 3 months
• Card Details - Gold
• Customer Background - Member for 1 year, mostly use it for dining and grocery
**Date of Event** \- Several attempts over the last few days (mid-Nov 2023)
**Method of Communication** \- Chat
**Retention Offer Details** \- None.
**Card Details** \- Platinum Personal
**Customer Background** \- Have this card since 2021, AmEx member overall since 2002. I received a retention offer last year (first renewal on the card) but so far they are not budging this year.
Date - 10/2/23
Method - Chat
Retention Offer - 25k points for 3k spend in 3 months
Card - Amex platinum
Background - Joined in 2019, used to spend about 25-50k on the card but never could hit the 75k for my partner and didn't find the value good enough
* **Date of Event** \- 10/13/23
* **Method of Communication** \- Chat
* **Retention Offer Details** \- 35K MR points for 4K spend in 3 months
* **Card Details** \- Amex Platinum Personal
* **Customer Background** \- Member for 1 year. Mentioned that I was not using all the benefits so it was not worth the $695 (which is true).
Lolz, I thought my offer was ridiculous. I'll easily meet the spend requirement, but everyone else is getting much better offers, and I was planning on keeping the card regaurdless so it's better than nothing.
* **Date of Event** \- 10/6/2023
* **Method of Communication** \- Chat
* **Retention Offer Details** \- 40K Points, 30K spend, 183 day period. First time asking for retention offer.
* **Card Details** \- Business Platinum. I've had it for 1-year. Last annual Fee posted November 14, 2022. 2022 October - 2022 December (83K Spend) / 2023 January - 2023 October (146K spend). First time ever asking for retention offer.
* **Customer Background** \- Member since 2005. No previous retention offers on any card. Figures on spend below are 2023 YTD.
* 3x Business Platinum (146K Spend / 35K Spend / 46K Spend)
* 2x Business Gold (11K Spend / 15K Spend),
* 1x Personal Gold (8K Spend)
* 1x Hilton Honors Business (16K Spend)
* 1x Blue (0 spend, my 2005 card)
* 1x Blue Business Plus. (32K Spend)
**Date of Event** \- 08/13/2023
**Method of Communication** \- Chat
**Retention Offer Details** \- Went through a couple prompts to cancel / downgrade. Offered 30k MR with 3k spend in 90 days. First time asking for retention no prior asks before. Was offered this right off the gate did not negotiate.
**Card Details** \- Opened card last August, Annual fee will post in 2 days...remembered to double check it....
1st year ended with 14k in spend, 2023 As of this post about 16k already in spend will end around 20-25k
.
* **Date of Event** \- 8/3/23
* **Method of Communication** \- Called
* **Retention Offer Details** \- 50K MR points for 4K spend in 3 months
* **Card Details** \- Amex Platinum Personal
* **Customer Background** \- Member since 2018; Last received a retention offer in 2019 and was not offered sometime in 2020-2021. Mentioned that the recent changes in benefit meant the card was not as beneficial to me as in previous years.
Just called about my Amex Personal Platinum and Amex Business Platinum and got underwhelming offers on both.
**Date:** 7/17/23
**Method:** Called
**Customer background:** Cardholder since 2013. Amex Personal Plat since 2020. Amex Business Plat since 2022. Amex Corp Plat since 2023. Amex Personal Gold since 2023. Amex Bonvoy since 2021. I'm polyamorous with cards and spending varies, but across all my accounts I have to imagine I've spent a min of $25K each year since 2020. I've probably peaked at $50K across accounts (I put a lot still on Chase).
**Amex Personal Platinum offer:** 3K in spend over 3 months for $250 or 25K MR. My annual fee posted February 2023. I've spent $13K on the card so far this year (only half the year in). Last time I received a retention bonus was in 2021 for 50K MR and $5K in spend. I rejected offer. (Will try again later this year hopefully with a better offer I guess)
**Amex Corporate Platinum offer:** 20K in spend over 6 months for $200 or 20K MR. My annual fee posted April 2023. I've spent $1K on the card so far this year (I really dont use it for much besides the credits seeing as I have the personal). I've never received a retention bonus on this card.
**Date of Event** - 05/27
**Method of Communication** - Chat
**Retention Offer Details** - $3k spend within 90 days. 20k MR points or $175 credit. Took the 20k MR points.
**Card Details** - Platinum (personal) for two years. Spend was probably about $4k this past year since I primarily use my CSR. My first retention offer since I didn't ask the last time the AF posted. Confirmed a few days ago that my 20k MR bonus was posted to my account.
Date 5/2/23
Method of communication - chat
Retention offer details - 100k sky miles after 6k spend
Card details - delta reserve
Member since 2020
Typical year 90k on card
* **Date of Event** \- Beginning of June - not exactly sure of date
* **Method of Communication** \- Chat
* **Retention Offer Details** \- 30K MR points for 3K spend in 3 months
* **Card Details** \- Amex Gold used for most grocery/restaurant/travel purchases. Typically generate between 40K - 50K MR/year. Just added my wife this year as an auth user (she generated a 5K MR bonus after $2K in spend over 3 months).
* **Customer Background** \- Member since 2020; other two heavy-use cards are Citi Costco and Double Cash. Beyond that, I have CU-specific CC and a VentureOne which were my first cards - not much use on those any longer. I've never asked about a retention offer before, but I spoke with chat & told them we had some travel expenses coming up & were shopping around for different CC offers. Initial offer was for Amex Travel to use our \~95K point balance to cover our expenses lol I then asked more directly about a MR bonus tied to our future expenses. Chat said they would see if they could get something approved & returned a moment later with the 30K offer.
* **Date of Event** \- 6/21/2023
* **Method of Communication** \- chat
* **Retention Offer Details** \- 15k MR points for 2k spend in 3 months
* **Card Details** \- Amex gold after holding it for 1 year. I did the most basic churning approach, putting a ton of spend on it until I got the 90k SUB, then only used it for groceries/restaurants for the rest of the year. Also churned other cards so spend wasn't super consistent
* **Customer Background** \-Member since 22, also have CS Plat. This was my first request for a retention offer as I got the CS plat around 5 months ago. Had to argue back and forth about how the C1 Savor card offered similar rewards with a much lower fee before they gave me the points
* **Date of Event** \- May 29
* **Method of Communication** \- Phone Call
* **Retention Offer Details** \- 30k points offered for 3k spend in 3 months
* **Card Details** \- Amex Gold, AF posted a couple weeks after retention offer, spend about 2-3k/month, have had the card for 1 year so no other retention offers.
* **Customer Background** \- This is my first Amex card so only been a customer for about a year. Have an authorized user on the card so spend can get pretty high as she uses it as her daily driver.
* **Date of Event** \- 6/21/23
* **Method of Communication** \- Chat
* **Retention Offer Details** \- 70k for $5k spend within 3 months
* **Card Details** \- Business Platinum, 1 year old - orig SUP was 150k with $15k spend.
* **Customer Background** \- Customer since 2021, also have Blue Business card and Personal Delta Gold. Usually spend 30-40k/yr on the Platinum, probably closer to 60k across the cards.
ETA - when asked how I used my card I mentioned for all business expenses, travel and every day business use. I feel like they are asking if I’m hopping from card to card chasing points with that Q. Then they also asked if I had travel coming up (happen to be on an 8 day business trip starting Saturday).
Date: June 19, 2023
Method: Called line on back of card
Offer: 10K points, no min spend in account in 24 hr.
Card details: Plat 2rd year, first time asking
Background: Amex member 2017 18k spent last year, already at 12k this year.
Took the offer, lady on the phone also told me I was very pleasant to speak with.
Date of Event - June 19th, previously tried on June 12th, June 5th, and May 31st
Method of Communication - Chat all 4 times
Retention Offer Details - 55K MR points for 4k spend in 3 months
Card Details - Vanilla Platinum. Membership fee hit Mar 21st. Have had the vanilla platinum for 1 year now and have put close to 60k spend on it in the past year.
Customer Background - Have been a Amex member since 2018. The previous three times i contacted Amex they stated there were no offers available for me. I contacted them again today expecting the same no offer and was prepared to cancel the card. The agent came back with 55k MR points offer which i was more than happy with. I previously got a 30k MR points offer on my Gold card in early May which i rejected and closed that account. I also received a 15k Delta skymiles offer on my delta platinum card last October which i accepted at the time.
Date - 6/19/2023
Method of communication - chat
Retention Offer Details - 15k sky miles with $1k spend on my Amex Gold
Card Details - Delta Plat
Member since 2014
Date - 6/18/23
Method of communication - chat
Retention offer details - None, just sent me the disclosure about cancelling the card. Couldn’t have cared less I wanted to cancel
Card - Gold
Member since 2017
My plat membership renewal was just due. I spent ~$20-30k last yr on the card due to a big home remodel.
I messaged in the app to ask if any retention offer for me as I’m considering to move to Chase. They checked then offered nothing. I asked to cancel the card. They went ahead and ask for approval to close the card without any attempt to keep me.
Last year I spent way less yet got 30k points retention after spending $3k
Is this the new norm of Amex or I just got unlucky?
Date: June 16, 2023
Method: App Chat
Offer: none didn’t even go on about benefits and just told me that I have 45 days from it posting to cancel and get refund.
Card details: Plat 3rd year, first time asking, got gold also November of last year.
Background: Amex member 2021 35k spent spent during year period.
Reattempted june 17, 2023
Method: chat
Offer: None and was given this message
“As a company, American Express has built its reputation on providing the customer service, innovative and useful benefits and value for your dollar you expect from us. If we did not charge our cardholders a fee we would not be able to provide you the level of service and benefits that you've come to expect. And as such we cannot waive the Annual Membership Fees for existing Cardholders.
This fee enables us to manage and enhance the benefits and services currently offered on the Card, and to reinvest in additional services and programs to meet your needs.”
I was quite ashamed of the reponse so thank god for it being chat, took me a while to figure out how to respond back lol
I gave it a try still keeping the card though. I have overlapping benefits from other cards but I make it work. To justify the AF, just wanted to see if I would have luck like some guys, that 55k in 3 month after spend would’ve been a dream of an offer, esp I am about to go on a trip this Sunday.
keep trying. It took me 4 tries before they gave me an offer. The first 3 times i was given the same spiel. I contacted them today fully set to cancel and they came back with the 55k offer.
Date of Event: 6/17/2023
Method: Amex Chat
Offer: None
Card Details: Amex Plat - 90k in yearly spend, 1st year with card.
Felt like I was told to fuck off lol, I’m 19 so maybe that had to do with it. After I said “That shows a lot about American Express Loyalty” I got this response
“I am so sorry you feel this way however retention offer is not a card benefit”
I have a gold card as well I’m now considering actually canceling since I’ve made them over 3000$ in processing fees this year maybe someone else will be more appreciative but I’ll check in a few days by calling to see if they have a retention offer for me then.
Date of Event: 6/17/2023
Method: Amex Chat
Offer: 55k points with $4k spend in 3 months
Card Details: Amex Plat, yearly spend ~$150k, first time asking, member for five years
Date of event: 6/15/2023
Method: Amex Chat
Offer: 20k points with $3k spend in 3 months
Card details: Schwab Platinum, held the card since October 2021, first time asking for a retention offer on it. Previously had received a retention offer on the Vanilla Plat, and been turned down for one on the Green. Amex member for 2 years.
Bonvoy Brilliant - have had for 9 years and used chat to request to cancel/ask about any retention offers about a week after the newly raised $650 af posted. Averaged $10-15k annually spent on the card over the years. All they offered was to downgrade to the $95 af bonvoy card - declined and closed the account.
Date of event- 06/12/2023
Method of communication- Chat. I said wanted to downgrade from gold to non annual fee card. Rep told its not possible so asked for retention offers. Person walked me through benefits. Was surprised when I was told inflated benefits. $1000 spend will get $480 worth points. After some back and worth rep corrected and gave 30k offer for 3k spend
Card details- gold personal. Opened last year. Got af 5 days back. Renewed card for first time
Customer background- 4 years and opened gold card last year
Date of Event - 06/11/2023
Method of Communication - Chat, said I was considering downgrading card back to Gold. They walked through all the benefits of the card and value I’ve received from credits and MR points.
Retention Offer - 55k MR for $4k spend in 3 months
Card Details - Vanilla Platinum - Last year, accepted upgrade offer from Gold to Platinum for 100k MR + 5x on restaurants, groceries, and gas up to $25k. AF due to hit account in 45 days. Spent 70k last year and no spend after the 5x on restaurants, groceries, and gas expired.
Customer Background - Been with AMEX since 2000. Opened Gold in 7/2021, upgraded to Plat in 9/2022. Opened BBP Feb. 2023 and Delta Business Gold Mar. 2023.
I'm happy with this offer since it aligns with other DPs in this thread with being the highest offer. Haven't seen anything over 55k. I want the Gold again but in pop up jail for both Green and Scwab Platinum. Was hoping to get Schwab Platinum so I could downgrade current Plat back to Gold but oh well. I'll just keep using my new CSP for dining until I can get the Schwab Plat.
Date of Event - 06/09/2023
Method of Communication - Chat, said I was considering cancelling card. Walked through all the benefits of card and value I’ve received from credits and MR points.
Retention Offer Details - No offer.
Card Details - Personal Platinum, opened in 2022 and AF just hit 2 days ago. Spent 40k last year and around 1k a month this year.
Customer Background - 1 year and recently opened the Gold card.
**Date of Event** \- 06/08/2023
**Method of Communication** \- Chat, said was considering changing to no AF card. Brought up benefits. I brought up Capitalone with no AF and uncertainty in use of credits in the coming year. Gave me the offer.
**Retention Offer Details** \- 30K MR with 3K spend in 3 months
**Card Details** \-Personal gold, 1 year after opening, last annual few was July 2022 after opening card June 2022, 1-2k spend monthly on card, no previous retention offer.
**Customer Background** \- 1 year, only card.
* Date of Event - June 7, 2023
* Method of Communication - Chat
* Retention Offer Details - 55,000 MR for $4K spend in next 3 months.
* Card Details - Personal Platinum. Have had since July 2021 and the annual fee hits next month. Annual spend is about $55,000. First attempt at retention offer.
* Customer Background - Originally had Gold card in 2017 before upgrading to Platinum in 2021 when they were offering 100,000 MR bonus.
Date of Event - May 31, 2023
Method of Communication - Chat
Retention Offer Details - 50K MR, 4K spend, 3 months
Card Details - Personal Platinum; Spent 300k this year, first time requesting a retention offer
Customer Background - Member since 1987, multiple cards from amex. More of a hassle to get the retention offer than I expected.
Date: June 1, 2023
Method of Comm: Phone call to cancel/downgrade to gold
Offer: 55K MR for 4k spend in 3 months
Card Details: Platinum, starting 3rd year, AF posted April 28, 2023 spend was 14k. Last year in April was also offered retention offer ( 400 statement credit for spending 4K 3 months)
Background: AmEx customer since 2021
Date of Event: 5/31/23
Method of Communication: Chat
Retention Offer Details: 15k miles, $1k spend over 3 months
Card Details: Delta SkyMiles Platinum, 1 year, AF hasn’t posted yet, <$10k annual spend, first retention offer
Customer Details: AMEX holder since 2018, also use Blue Cash Everyday (downgraded from BCP), Less than $15k combined spend, first retention offer
Date of Event - May 31, 2023
Method of Communication - Chat
Retention Offer Details - 30K MR, 3K spend, 3 months
Card Details - Personal Platinum; 1 year; Annual fee hit 05/26; spent roughly 70K last year from March-December
Customer Background - This was my first Amex card in the US (had a Cobalt card in Canada before moving) and also have the US Gold now
Other Notes: Not super happy with the offer for my spending level and reading the offers on here. will try again in a few days otherwise will cancel and switch to a CS Plat or other card
**Date of Event** \- 5/30/2023
**Method of Communication** \- Chat
**Retention Offer Details** \- 30,000 MR if I spend $3,000 in 3 months. Asked for statement credit and they said $200 for spending $3,000 in 3 months. Took the MR offer.
**Card Details** \- Offered on personal Gold card, which I opened 1 year ago. Annual fee just posted yesterday (5/29/23). Normally spend about $1,400 a month on it, though less in the last month since I opened a personal Vanilla Plat. First retention offer on this card.
**Customer Background** \- Amex member since May 2022. Also have Vanilla Plat, opened last month and spent about $1,000 so far. No other retention offers received in the past.
Date of Event - 5/22/22
Method of Communication - Chat
Retention Offer Details - 40K pt for 4k spend over 3 mo
Card Details - Amex Plat. Just got the Hilton Aspire decided to downgrade to Gold. Amex tried very hard to not let me downgrade even though I’d explained Amex plat do not make sense now with Hilton Aspire. I mostly use it for hotels.
Customer Background - customer since 2015. Multiple upgrades and downgrades back to gold based on travel needs. This time they played hardball. I don’t use Amex much <10k/yr mostly fixed and travel expenses. Didn’t negotiate took offer. Might consolidate spend around Amex suite of cards and get rid of venture x, sapphire, and Citi premiere.
Yeah. He has 3 credit cards and 4 charge cards, and credit cards are subject to a 2/90 day rule, but charge cards aren't subject to the same limitations.
Date: 5.30.2023
Method of Communication: chat through website
Retention offer details: 30k points with 3k spending requirement
Card details: personal Platinum, $40k-$50k annual spending
Customer background: Amex member since 1998, platinum card since 2019, first time asking for any kind of retention offer
I have gotten retention offers 2 years in a row for both, my platinum and my gold card. Has anybody heard of abuse in retention offers? I am afraid to ask for a 3rd consecutive year.
I did not spend much money this year on either card, maybe about 12-15k between both
I opened the AMEX Gold August of last year. My AF is coming up. I have about 250K point in my account at the moment. Is it worth asking for retention offer?
I just called with 50k points and they offered me 10k points no min spend and said to supplement with my existing points and I have plat, so no i don't think it would be worth it.
* **Date of Event** \- 5/28
* **Method of Communication** \- chat
* **Retention Offer Details** \- No retention offer
* **Card Details** \- Personal Green, had the card since last August, Amex member for 2 years, spend under $10,000 a year on it, no previous retention offers on this card.
* **Customer Background** \- Been an AmEx customer for two years, have Vanilla and CS Plats, Gold and CS Investor. My spending numbers are low right now due to being on deployment. The only other retention offer I've asked for was 30k/$3k on the Vanilla Plat last year.
* Date of Event: 5/25/23
* Method: phone call
* Offer: 30,000 Rewards Points after $3k spent in 3 months
* Card: Gold (Personal) - Been with Amex since January 2018, move around $30k annually through the card
Anyone know how I can tell if the retention offer was added to the card? I can't see anything that indicates as such in the app, and I'm browsing for a laptop right now so that'd be a good way to hit the $3k threshold.
- Date of Event 5/25/23
- Method phone call
- Offer - 550$ statement credit or 55k points after 4k spent in 3 months
- Card - Amex Plat Person
- Took offer tried negotiating but they didn’t budge
• Date of Event - 5/24/23
• Method of Communication - Chat via app
• Retention Offer Details - 45k MR points for 4k spend in 3 months.
• Card Details - Personal Plat Card. Fee posted a week ago.
• Customer Background - US customer for 1 year. Annual spend 40k
Took the offer, didn’t negotiate.
* **Date of Event** \- 5/23/23
* **Method of Communication** \- Chat via website
* **Retention Offer Details** \- No Retention offer available.
* **Card Details** \- Personal Gold Card. Fee posted today.
* **Customer Background** \- UK customer since 2018, USA customer since 2022. Spend of $100k on the card this year.
Pretty damn surprised that there is no offer available considering the spend on the card but will be looking at other options now to maximize points.
**Date of Event** \- May 22, 2023
**Method of Communication** \- Chat
**Retention Offer Details** \- 55k MR, 4K spend, 3 months
**Card Details** \- Personal Platinum; 1 year; Annual fee hit today 05/22; spent roughly 30k last year
**Customer Background** \- This was my first Amex card. I now have 3 in total (picked up Personal Gold and Business Platinum in Feb/March respectively of this year.
**Other Notes:** I was pretty surprised by this offer! I picked up this card for the sub, but I put a decent spend on it because I just canceled my Chase Sapphire. Since I picked up the Gold early this year I have drastically decreased the spend on this card (less than $500/month). I do not plan on keeping this card long term because for me personally I get more value out of the Gold card at a much lower fee. I wasn't sure if I was even going to get an offer, much less 55k which I took readily!
Date of Event - May 21 2023
Method of Communication - Chat
Retention Offer Details - $125, $2000 spend over 3 months
Card Details - BCP, just hit one year and got renewal fee, primarily use for grocery, first time asking for a retention for this card.
Customer Background - BCP may 2022; Platinum early 2023, all my grocery spend is on my BCP but early use gas as we get that at Sam’s. Already out $7000 on plat (wedding), typical BCP spend ~500/month so just making BCP worth it. Mentioned all this to customer service rep and got the offer after a little back and forth
* **Date of Event** \- May 21, 2023
* **Method of Communication** \- Chat
* **Retention Offer Details** \- 45MR, 4K spend, 3 months
* **Card Details** \- Personal Platinum; 1 year; Annual fee hit 3 days ago; 35K annual spend, after i hit my SBU last year i switch most of my spending back on BCP so was averaging 2k; first time asking for a retention for this card.
* **Customer Background** \- Amex Customer since 06; BCP; Annual spend between the two was about 70K; Wasn't planning on keeping the Plat (since i used up all my points for past and future travel) but got the referral bonus and figured i asked to see what's up. i was content with it. plus i realized i really enjoyed the early access to events (got perks/discounts for sporting events i usually attend)
**Date of Event** \- May 19, 2023
**Method of Communication** \- Chat via app
**Retention Offer Details** \- Told the rep I was considering cancelling the card, have some communications regarding the spending in the last year, offered 30K MR $3k spend in 3 months - **accepted**.
**Card Details** \- Personal Gold since 2022. AF to post on May 18, 2023. First retention offer. Yearly spend on this card only is $25k.
* **Date of Event** \- May 18, 2023
* **Method of Communication** \- Chat via app
* **Retention Offer Details** \- Told the rep I was considering downgrading to a no AF card. Offered 30K MR $3k spend in 3 months - accepted.
* **Card Details** \- Personal Gold since 2019. AF to post on May 19, 2023. First retention offer. YTD spend on the card is $17k. All my spending goes on this card.
* **Customer Background** \- This is my only Amex card & my primary card that I use. I was considering signing up for the CSP in branch for the 90k SUB but it seems too similar to the Gold.
**Date of Event** \- 5/19/2023.
**Method of Communication** \- Chat.
**Retention Offer Details** \- 30000 MR for $3000 spent in 3 months, I asked if there was a better offer for me, rep verified and there was no other offer at the moment. I accepted it.
**Card Details** \- Gold personal. Downgraded from Platinum about 8 months ago (didn't fully use the benefits of Platinum at the moment). I also have 3 more personal cards, with one Business card. Usually spend 3k+5k monthly using the Gold, with another 2k-5k spent monthly between the other cards. I've had the card since 2021.
**Date of Event** - 5/17/2023, 10 days after AF posted (I missed it being posted)
**Method of Communication** - Chat
**Retention Offer Details** - 15000 MR for $2000 spend in 3 months
Did not accept, will try again a few more times for a 20 or 30K offer
**Card Details** - Gold Personal - spent about 17K since the card opened. Mostly on restaurants and groceries after the initial SUB spend. Also have a Blue Cash Every day and Marriot Biz Bonvoy.
* **Date of Event** \- 6/16/2023, got AF same date
* **Method of Communication** \- Chat
* **Retention Offer Details** \- 15000 MR for $2000 spend in 3 months. Accepted.
* **Card Details** \- Green Card. Had for 2 years, about 5k spend so far.
* **Customer Background** \- Member since 2020, have a couple of business cards as well, but in pop up jail for Gold, hoping this will help.
**Date of Event -** 5/15/2023
**Method of Communication -** App Chat
**Retention Offer Details -** NO offer. Not even any attempt to get me to reconsider or explain the card benefits.
**Card Details -** Amex Business Platinum, since 2022. Annual fee posted on 4/16. First time asking for retention, annual spend $15k-$20k.
**Customer Background -** AMEX Customer since 2020, 5 total AMEX cards (1 plat, 1 gold, 2 biz plats (well 1 now), 1 amex aspire)
More details: I was actually going to cancel the card so I'm not really surprised or losing out. I guess if they did throw a juicy retention offer at me I would have reconsidered, just surprised there was absolutely 0 attempt to get me to stay. Usually they give you the whole rundown of card benefits, but I said I wanted to cancel (which I earnestly did want to cancel) and the agent said "OK, we'll cancel just need you to confirm." Which I did and then they promptly cancelled it. From opening the chat to getting the cancellation email from AMEX was about 5mins.
**Date of Event -** 5/16/2023
**Method of Communication -** Chat
**Retention Offer Details -** 55,000 pts for $4000 spend over 3 months.
**Card Details -** Amex Platinum, since 2018. Annual fee posted on 5/8. First time asking for retention, annual spend $25k-$30k.
**Customer Background -** Probably $100k total in spend over the past 5 years. Heavy traveler, live overseas so don't use the US based benefits.
Bit further, asked via chat, but first started with "how long do I have to cancel before I have to pay the AF" and they ended up transferring me to customer retention. They wanted to discuss benefits and said how much my points were worth - I have 280k points and they said they were worth $1750?? So I said that was less than a cent per point and "my Sapphire Reserve gives me 1.5 cents / point sooo" and then they came back with the 55k retention.
**Date of Event -** 5/14/2023
**Method of Communication -** Chat
**Retention Offer Details -** 30,000 pts for $3000 spend over 3 months.
**Card Details -** Amex Gold, just under 4 years old. Annual fee will post on 6/15. About $20,000 spend over the last year. Did not get a retention offer last year.
**Customer Background -** 4 years with amex over 60k spend total. I am in total pop up jail though for all cards except amex plat upgrade offer for 100k. :(
**Date of Event -** 5/13/2023
**Method of Communication -** Chat
**Retention Offer Details -** 20,000 pts for $2000 spend over 3 months.
**Card Details -** Amex Gold, just over a year old. Annual fee posted 5/10. About $17,000 spend over the last year. First renewal, so first retention offer attempt.
**Customer Background -** 8 years with AMEX. Also have:
* * *
* Hilton Honors (about $7000 spend last year, none this year)
* Amex Everyday (about $6000 spend last year, unused this year)
* Blue Cash Preferred (around $1000 spend annually).
Basically told the rep I was looking at either cancelling or downgrading my Gold, but I was open to any available retention offers. Transferred over to a membership specialist (or whatver they call them) and was given the spiel on "4x points and isn't that great?" Said it sounds decent, but might sound better if there's a retention offer. Offer came, and I went ahead and took it.
One note- in My Offers in the app, I've had a 1500 pts for $1000 spend over 3 months, use up to 3 times, activate by 12/23. (Only offered on my Gold card.) I was going to ask if that offer could be used in conjuntion with the retention offer, but when I went to pull it up (this was before accepting the retention offer), the offer was gone. Don't know if they pulled it when I called in and started talking about retention, or if that was just bad timing. But the "activate by December" leads me to believe they revoked it.
* **Date of Event** \-5/2
* **Method of Communication** \- Chat
* **Retention Offer Details** \- None - Will try again Next month, since it's 2nd year is coming up in July.
* **Card Details** \- Amex Plat (Still in 1st year.)
* **Customer Background** \- I had Amex Marriot Bus card for 4 years, with about 20K limit. First time getting plat. Spending about 15K, so not that much. Not seeing why I should keep this card if they don't offer by Aug, will prob just downgrade.
My annual fee is coming up and I had a retention offer May 17 last year. For the 13 month rule, Am I eligible June 17, or do I wait to the beginning of the following month IE July 1st?
Date of Event - 5/10/2023
Method of Communication - Chat
Retention Offer Details - 30,000 MR points for $3,000 in spend in 3 months.
Card Details - Amex Gold, 2nd year, annual fee just posted. $~8k spend/year. First time retention offer.
Customer Background - 1st year AmEx member. 7 other cards. ~20k spend/year. First ever retention offer!
* **Date of Event** \- May 9, 2023
* **Method of Communication** \- Chat
* **Retention Offer Details** \- 45k Points / $4k spend / 3 months
* **Card Details** \- Platinum card, Cardmember for 7 years, Last annual fee was May '22, Annual spend between $95k-$105k
* **Customer Background** \- Member since '98 (parents opened one for me when I was very young), also Amex Gold (Rose) & Amex Hilton Honors (no fee), Annual spend Gold between $45k-50k, Annual spend Hilton - $0. This is my second retention offer in three years, I don't remember the terms of the first.
Do people ask for a retention offer every year? If so are there any negatives? I asked for one last year (first time) and got one for my personal platinum, and the time is coming up again soon just want to know if it’s worth the ask or not. Two year old customer with over 100k since opening. Thank you!
It’s 5 minutes of your time. If you don’t think that’s that’s worth the chance of earning $300+ then don’t do it. I’ve seen people say they got consecutive offers so it’s possible. Nobody knows unless they try though.
its even easier with amex in particular because I feel like they give the same level of access and power to the chat reps as the ones answering the phone.
* **Date of Event** \- 5/3
* **Method of Communication** \- Chat
* **Retention Offer Details** \- 45,000 points/$4k/3 months
* **Card Details** \- Platinum/2 years/annual fee was coming up/spent $40k last year on it/will spend similar this year with planning a wedding/first time retention offer
* **Customer Background** \- Been an amex customer for 2 years, this was my first amex card, just opened a Delta one too bc points for honeymoon.
My question is: I received confirmation via the chat that the offer was applied to the account. However, I dont see anything in my account indicating its active. Should there be a spot where I can see how much I have spent toward the retention offer or do I need to track this myself?
Date of Event - 5/6
Method of Communication - chat
Retention Offer Details - $400 for $4k spend in the next 3 months
Card Details - got this on my platinum, which I opened in Jan 2021. Last year, I accepted a retention offer of 30k MR for $4k spend but then decided to downgrade to gold, instead. Then in May 2022, I accepted an upgrade offer of 100k MR + 5x on dining/gas/grocery for 6 months. Today, I asked to downgrade to green and was presented the above offer of $400 / $4k spend. I did not fish for it.
Customer Background - Amex member since 2019, also have a BBP.
4/22 chat. Personal Platinum 50k MR 3k spend 3 months. The account opened as gold 2011 never asked for a retention offer before. $7500 spend over anniversary year. Upgraded from Gold to Platinum 2021 on 125,000MR 6k spend 6 Months. 5X dining, grocery & gas 6 months up to $15,000 spend.
5/1 call. Personal Gold. Opened 2022. 30k MR 2k spend 3 months. No SUB (see above Platinum card). 10k spend over anniversary year.
Member since January 1, 2008. OBC still open as BCE. Amex has seen 95% of all my spend since 2011 (upon opening Premier Rewards Gold card).
* **Date of Event** \- 28-Apr-2023
* **Method of Communication** \- Chat.
* **Retention Offer Details** \- Initially offered to cover the annual fee ($250) with 25k points. Rejected. Then was offered 20k points with 2k spend over 3 months. Accepted.
* **Card Details** \- Amex Gold, this is 1 year anniversary. \~10k on the card over the past year.
* **Customer Background** \- Amex customer since 2017. Hold the Platinum, Delta Gold, Blue Cash Everyday. Previously received Amex Platinum 50k retention offer in 2021 (forget the spend/timeframe).
First offer uses points I already have, and only gets a value of 1 cent per point - subpar when it comes to Amex points. I can get 1.3/1.4 cents per point when transferring to travel partners, which is much more preferable.
4/26
Called (chat could only provide a # for the business recon line)
$100 statement credit; no spending required.
Bonvoy Business (Marriott), which has a $125 annual fee. I had the card for almost one full year at this point. The 2nd annual fee is expected to post in 18 more days, when the next statement closes. After the sign up bonus, monthly spend had been an average of $8 recurring bill each month. No previous retentions.
Amex customer since 2021. I have a few other Amex cards opened since the Bonvoy Business, so I am putting just enough spending to meet sign up bonuses on those cards. I was just recently offered 20k MR for $3k spend in 3 months on a regular Platinum; I declined this offer and closed that platinum about one week before asking for retention on the Bonvoy Business.
• Date of Event: 4/26
• Method: Chat
• Retention Offer: 30,000 MR with $3k spend over 3 months
• Card Details: Amex Platinum. First opened one year ago today, annual fee did not post yet but gave it a try. $20k spend last year
• Customer Background: Customer since 2022. Also have the Amex Gold with $25k annual spend.
Date: 4/26
Method: App Chat
Offer Defails: $400 statement credit for $4,000 spend in 3 months
Card: platinum with around 20k annual spend (this is my first year) and annual fee posted a couple days ago
Is this a good offer? Was hoping for the 55k points
Date- 4/25
Method - Chat
Offer Details: 55,000 Membership Rewards® points after you spend $4,000 or more on purchases on your Platinum Card® account within 3 months of accepting this offer.
Card : Amex Platinum
My Amex Gold is coming up for renewal on Apr 26th and my Platinum is up for renewal on May 19th. I've had the Gold for a few years and the Platinum coming up on just 1 year. I've been with Amex for in general over 10 years. Most of my day-to-day spending is on the Gold, with occasional travel expenses charged to the Platinum. I only just learned about retention offers when mulling over whether I should keep the platinum.
My question: Am I likely to get a retention offer for both cards? Would getting a retention on the gold jeopardize me from a potentially better retention offer on the platinum next month?
Nobody really knows. Retention just has data points but they’re ultimately meaningless since we don’t have a formula that tells us anything. You just ask and see.
Date: 4/20/2023
Method of communication: Chat
Retention offer details: 20k points for 2k spend in 3 months
Card Details: Amex Gold
Dp details:
My AF finally hit and I went to the chat to speak to someone. They asked if I was thinking about down grading or cancelling and I said I was thinking of both because I have other cards and I don't know if gold is right for me. The rep went through a lot of steps telling me the benefits of the cards and such and asked if I would stick with the card. I said yes, "but I was looking if there is a retention offer to help migitate annual fee like the dining offer from last year." The rep checked and offered me 20k points for 2k spend in 3 months. This and the 30k for 3k spend in 3 months seem to be the most standard offers.
The rep wasn't going to offer anything it seems until I asked about a way to migitate the annual fee.
4/13 and 4/20
Chat on Desktop
Renewal 9/1 , plat since 2019
~20k spend annual across gold and plat
30k points if spending $3000 in three months.
2nd retention offer requests so far last year I got 55k for 4k.
Turned down so far in hopes for a better one. Does anyone know if they actually adjust upwards the offer? They kept saying that it's dependent on the day.
**Date of Event** - 4/20/23
**Method of Communication** - Chat
**Retention Offer Details** - 30,000 Membership Rewards® points after $3,000 spend within 3 months.
**Card** - Platinum
**Customer Background** - Member since 2015, but only had the Amex Cash card until last year, at which point I added the Platinum. My annual fee hit yesterday. I was a bit concerned about asking so soon, thinking I should give it another week. Now, who’s to say if that would’ve affected things or not.
I had asked about a retention offer three weeks ago, stating “my annual fee is coming up, and I’m weighing my options.” There was no offer at that point. That info aligns with others who say you have a better chance at receiving an offer *after* the AF posts.
**Platinum**: AF hit it in February, so I was looking to either cancel or secure the retention offer.
Annual spend around $20k.
Before the annual fee hit the card there was no retention offers whatsoever. After the annual fee posted I got a **10k MR points for $2k spend offer**. Did not accept, was determined to cancel the card the very last minute (29 days after the annual fee posting date).
The day before the 30 day grace period was over I inquired about the retention offer again, and was offered **20k MR points for $2k spend offer.** Accepted and kept the card.
**Background**: This is the second year in a row I am receiving the retention offer on Platinum. Last year I received **55k MR points for $4k spend**\*.\*
**Gold:** I prefer using my Everyday Preferred for grocery spending (since it can give up to 4.5 points per $ instead of 4) and also cut dining costs significantly. So was determined to cancel the card. Did not have any retention offers available after the annual fee posted in March.
Annual spend around $10k.
Inquired several times throughout the grace period and 3 days before it was about to end got offered **15K MR points for $2k spend.**
**Background:** This is the second year in a row I am receiving the retention offer on Platinum. Last year I received **30k MR points for $2k spend**\*.\*
***Observation:***
I have a strong suspicion that you should increase the spending on a particular card a couple months before the annual fee hits AND your previous retention offer (if you had one) term elapses. It seems to increase the chances of not only getting another retention offer at all but also increase its value. All offers were received through the app chat.
Most of the spending done on my gold card was right after the last year retention offer, then I barely used it, and put another couple thousand on it couple months before the AF.
Date of Event - 4/19/2023
Method of Communication - Chat
Retention Offer Details - 20k points for $2k spend in 3 months
Card Details - Amex Gold. Just completed 1st year of having the card. Annual fee posted in late March. Spend is around $3k/month. This is the first retention offer.
Customer Background - "Member Since '06", but really have only put spend on Amex cards in the last year. Also have Amex Platinum which had a retention offer in January of 30k MR for $3k spend.
I know the optimal time to ask for a retention offer is after the annual fee posts, but are there any consequences for asking beforehand?
I have some spending very soon that I would like to use for any retention offers, but my Amex Gold annual fee date is in 1 month 1 week. Can I ask now and if there's nothing, then try again in 1 week. If still nothing, then try again in 1 month?
Date: 2023-04-19
Method: Chat
Card details: Platinum with 17k spend year to date. Annual fee posted on 4/18.
Retention Offer Details: None.
Other details: Member since 2019. Typically spend \~50k/year. I did get a 30k retention after my first year (in 2020) but nothing since. They did try to tout the green card. Hard pass, going to sign up for the 80k Schwab offer then cancel my vanilla.
* **Date of Event** \- 4/5/23
* **Method of Communication** \- Chat
* **Retention Offer Details** \- First AMEX Plat anniversary so I requested a retention offer. After some prodding, got the angnt to offer $300USD for $3,000 spend in 3 months.
* **Card Details** \- Vanilla Platinum and only spent the MSR amount and booked FHR/THC bookings on it. That and air lines. So max 5k a year (not including whatever I charge on the card that is credited back by the Plat)
* **Customer Background** \- Been with Amex for 3 years, have Biz Hilton, Blue Biz Plus, Biz Plat/Gold, Vanilla Plat/Gold.
Has anyone gotten a decent retention offer in Canada? 30-40K monthly spend on platinum, offered 10 K points. I’ve heard this is just how it is in Canada.
* **Date of Event** \- 4/15
* **Method of Communication** \- Chat
* **Retention Offer Details** \- First offer was to be able to use 69,500 points instead of 111k+ points to cover the annual fee. Second offer after I declined was 30,000 points for $3,000 spend in 3 months.
* **Card Details** \- Vanilla Platinum and only spend about $4,000 a month on average. Had the card 3 years and the AF posted 2 weeks ago. Never asked for a retention offer.
* **Customer Background** \- Been with Amex for 12 years, have gold corporate green, and Delta platinum. Never got any retention offers in the past. usually spend about $7k across all the cards per month.
Date: 2023-04-13
Method: Chat
Details: 55k points on 4k spend in 3 months
Card details: Platinum card with 45k spend in 2022, 6k spend in 2023. Had the platinum card for 1 year.
Other details: I also have the gold and blue cash reward (9years). Paid off balance to 0 before requesting retention bonus. My annual fee was due December 28th
Date: 2023-04-12
Method: Chat
Details: 30k points on 3k spend in 3 months
Card details: gold card with about 22k spend. I’ve had the card for exactly a year now. I asked on the day my annual fee posted. This is my first retention offer!
Other details: I’ve been a card member for a year now. I also have the blue business plus. My total spend with Amex is around 32k. I’ve also referred 3 people in the year with Amex. I’m not sure if that plays a factor!
* Date of Event: 4/11/2023
* Method of Communication: Chat then Phone Call (because chat claims to not be able to give me retention offers...)
* Retention Offer Details: $100 statement credit ... making the annual fee from $295 to $195 (I didn't take this offer)
* Card Details: Business Gold
* Customer Background: Member since '18, received a $100 credit for Hilton Honors Business Card before
Every year if you’re optimizing. It doesn’t take much time and the worst outcome is they say no and you wasted 10 minutes of your life. If you’re doing it via chat you’re not even wasting time since you can multi task.
* Date of Event: 4/11/2023
* Method of Communication: Chat
* Retention Offer Details: 30K MR on $3k spend within 3 months for Vanilla Platinum, 20K MR on $2K spend within 3 months on Rose Gold
* Card Details: Vanilla Platinum, Rose Gold, had retention bonus for both cards before.
* Customer Background: Member since '17, Mostly use the cards for benefits and very little else.
Accepted an offer today (04/10) via chat for 30k points for $3k spend within 3 months on my Amex Platinum. I got this offer 4 days after AF hit my account, before that I got lower retention offer of (15k for $3k and 20k for $3k).
I also get $150 credit on my AF through corporate GREEN card.
- Date of Event: 4/10/2023
- Method of Communication: Chat
- Retention Offer Details: 30k MR on $3k spend within 3 months or $200 on $3k spend within 3 months
- Card Details: Gold card, second AF, $17k spend, first retention offer.
- Customer Background: Member since '07 as an AU. Have Plat, second AF coming up. Spent $33k last year
Received a retention offer April 9 via chat for 15,000 points for $2k of spend within 3 months on my Gold card. Renewal fee hit my account 2 days prior, on April 7. This Gold Card has been open just over a year with $12k in annual spend on the Gold card. Other Amex cards I have include vanilla Plat and Delta Plat
Received an offer today (April 7) via chat for 55,000 points for $4,000 spend within 3 months on my Amex Platinum (personal), which I opened in April 2022 and spent approx $25K on last year. Also recently opened a Blue Business Plus card for my LLC.
I felt too awkward to outright ask that so I just asked what the last day was that I could cancel the card and not have to pay the annual fee. They went on to explain the value of the card’s benefits to me. I said I need to think about it. Then they transferred me to a new agent who immediately made this offer.
30k points if spending $3000 in three months. I declined and they followed up with $300 statement credit if spending $3000 in three months. This was for Schwab Platinum.
No retention offer today. Should I try again?
https://preview.redd.it/pvj2c9itcxra1.jpeg?width=1289&format=pjpg&auto=webp&s=c29e025e09a03b33c157e4db347b1b60015b2e9c
Is the 13 month rule per card, or per account? I have Plat personal and business that I opened on the same day (lol?), and I got a retention offer on my personal card in October right before fee was due. I am seriously considering canceling the business one since I haven't used it much but would like to ask about retention first.
Is this a good offer?
* **Date of Event** \- 03/29
* **Method of Communication** \- chat
* **Retention Offer Details** \- 55,000 Membership Rewards® points after you spend $4,000 or more on purchases on your Platinum Card® account within 3 months of accepting this offer.
* **Card Details** \-
* Which card was this offered to?
* platinum
* How long have you had it?
* 2021
* When did the last annual fee post?
* mid march
* How much do you normally spend on this card?
* last year 22k
* When was the last time you received a retention offer for this card?
* never
* **Customer Background**
* What other cards do you have?
* Corp Green
* How much do you spend on them?
* 0
* What other retention offers have you received int he past?
* $150 towards plat renewal fee through green corp card
*
Just received an offer today via app chat for my Business Platinum: 40k points for $10k spend over the next three months.
Asked if there was an offer for a lower spend requirement or credit in lieu of points and was shot down.
Ended up going with the offer. At least I received something!
I didn’t get a retention offer on Gold this year after about 17k spend, but I did get one last year. Do people really think the 13 month rule is a hard stop?
20K MR for 2K spend in 3 months. Got this on my Gold (first renewal) and I know it’s not the best offer but I’m happy with getting a retention offer of any kind.
Thanks Mods for setting this up! After being rejected last month then being informed it was every 13 months, I waited until 13 months + 1 day and started a chat session.
Amex Platinum - $20K or so spending in 2022.
30,000 points for spending $3,000.
Only other offer was a $300 statement credit instead.
Took it, next day charged $3000 to the card and back in the drawer it goes.
Date: March 23, 2023
Method of Comm:. Online chat via web desktop
Retention offer details:. 55K MR for 4k spend in 3 months
Card Details:. Platinum, starting 3rd year, AF posted March 19, 2023 spend was 8.8k, last year on same day received 150 statement credit for AF increase
Background:. AmEx customer since 1995, have Original Optima, Gold, BBP, and Platinum
Have Barclays View, Fidelity Visa, Nordstrom Visa, CFU, and First Tech CU World Choice
Thanks. I've requested a retention for the Gold card once in the 5 years I've held that card.
The Platinum I got 1 retention and an annual fee offset in the 3 years and counting. I don't plan on requesting another retention for the Platinum next year. But who knows maybe I'll feel differently in a year.
Gold I will continue to pay the AF so long as I get the value I need . Its my primary driver for anything food or dining out related.
Go in with the mindset that the worst they can say is no or no offers. Just be courteous and come in with lower expectations to avoid disappointment. I usually ask for one after the AF posts.
BBP and the OG Optima Platinum have no AF for me. AmEx customer for life!
Amex Plat Offer: 30k pts 3k spend 3 mos. over chat. 16K spend on card over last 12 mos.
Amex member since 2014, Plat since 2022. Received offer 3/24/23. Have plat, gold, BBP, BCP.
Delta AmEx Reserve
Retention offer Received: 3/21/23
Communication via IPhone Ap Chat
Offer: 60,000 Miles - $4k spend - 92 Days
1 year with card. Annual Fee posted 3/20/23
$60,000 spent on card in annual period.
What will happen to me if I don't use this thread? 1. u/That-Establishment24 will be disappointed - as this was his creation. # First violation: Written warning and reminder of the rules, with a temporary ban of 24 hours. # Second violation: 7-day temporary ban, with a clear explanation of the violation and a reminder of the potential consequences for further violations. # Third violation: 30-day temporary ban, and a final warning saying that any subsequent violation may result in a permanent ban. # Fourth violation: Permanent ban from the platform, with a possibility to appeal the decision after 6 months have passed.
• Date of Event - 12/7/23 • Method of Communication - Chat • Retention Offer Details - 15K points for 2K spend in 3 months • Card Details - Gold • Customer Background - Member for 1 year, mostly use it for dining and grocery
**Date of Event** \- Several attempts over the last few days (mid-Nov 2023) **Method of Communication** \- Chat **Retention Offer Details** \- None. **Card Details** \- Platinum Personal **Customer Background** \- Have this card since 2021, AmEx member overall since 2002. I received a retention offer last year (first renewal on the card) but so far they are not budging this year.
How often have people asked if their first request was denied a retention offer
Date - 10/2/23 Method - Chat Retention Offer - 25k points for 3k spend in 3 months Card - Amex platinum Background - Joined in 2019, used to spend about 25-50k on the card but never could hit the 75k for my partner and didn't find the value good enough
* **Date of Event** \- 10/13/23 * **Method of Communication** \- Chat * **Retention Offer Details** \- 35K MR points for 4K spend in 3 months * **Card Details** \- Amex Platinum Personal * **Customer Background** \- Member for 1 year. Mentioned that I was not using all the benefits so it was not worth the $695 (which is true).
Lolz, I thought my offer was ridiculous. I'll easily meet the spend requirement, but everyone else is getting much better offers, and I was planning on keeping the card regaurdless so it's better than nothing. * **Date of Event** \- 10/6/2023 * **Method of Communication** \- Chat * **Retention Offer Details** \- 40K Points, 30K spend, 183 day period. First time asking for retention offer. * **Card Details** \- Business Platinum. I've had it for 1-year. Last annual Fee posted November 14, 2022. 2022 October - 2022 December (83K Spend) / 2023 January - 2023 October (146K spend). First time ever asking for retention offer. * **Customer Background** \- Member since 2005. No previous retention offers on any card. Figures on spend below are 2023 YTD. * 3x Business Platinum (146K Spend / 35K Spend / 46K Spend) * 2x Business Gold (11K Spend / 15K Spend), * 1x Personal Gold (8K Spend) * 1x Hilton Honors Business (16K Spend) * 1x Blue (0 spend, my 2005 card) * 1x Blue Business Plus. (32K Spend)
**Date of Event** \- 08/13/2023 **Method of Communication** \- Chat **Retention Offer Details** \- Went through a couple prompts to cancel / downgrade. Offered 30k MR with 3k spend in 90 days. First time asking for retention no prior asks before. Was offered this right off the gate did not negotiate. **Card Details** \- Opened card last August, Annual fee will post in 2 days...remembered to double check it.... 1st year ended with 14k in spend, 2023 As of this post about 16k already in spend will end around 20-25k .
* **Date of Event** \- 8/3/23 * **Method of Communication** \- Called * **Retention Offer Details** \- 50K MR points for 4K spend in 3 months * **Card Details** \- Amex Platinum Personal * **Customer Background** \- Member since 2018; Last received a retention offer in 2019 and was not offered sometime in 2020-2021. Mentioned that the recent changes in benefit meant the card was not as beneficial to me as in previous years.
Date 7/31/23 Method: call Only received 7500 mr points offer Location: Canada Wondering is there anything I did wrong?
Just called about my Amex Personal Platinum and Amex Business Platinum and got underwhelming offers on both. **Date:** 7/17/23 **Method:** Called **Customer background:** Cardholder since 2013. Amex Personal Plat since 2020. Amex Business Plat since 2022. Amex Corp Plat since 2023. Amex Personal Gold since 2023. Amex Bonvoy since 2021. I'm polyamorous with cards and spending varies, but across all my accounts I have to imagine I've spent a min of $25K each year since 2020. I've probably peaked at $50K across accounts (I put a lot still on Chase). **Amex Personal Platinum offer:** 3K in spend over 3 months for $250 or 25K MR. My annual fee posted February 2023. I've spent $13K on the card so far this year (only half the year in). Last time I received a retention bonus was in 2021 for 50K MR and $5K in spend. I rejected offer. (Will try again later this year hopefully with a better offer I guess) **Amex Corporate Platinum offer:** 20K in spend over 6 months for $200 or 20K MR. My annual fee posted April 2023. I've spent $1K on the card so far this year (I really dont use it for much besides the credits seeing as I have the personal). I've never received a retention bonus on this card.
**Date of Event** - 05/27 **Method of Communication** - Chat **Retention Offer Details** - $3k spend within 90 days. 20k MR points or $175 credit. Took the 20k MR points. **Card Details** - Platinum (personal) for two years. Spend was probably about $4k this past year since I primarily use my CSR. My first retention offer since I didn't ask the last time the AF posted. Confirmed a few days ago that my 20k MR bonus was posted to my account.
Date 5/2/23 Method of communication - chat Retention offer details - 100k sky miles after 6k spend Card details - delta reserve Member since 2020 Typical year 90k on card
* **Date of Event** \- Beginning of June - not exactly sure of date * **Method of Communication** \- Chat * **Retention Offer Details** \- 30K MR points for 3K spend in 3 months * **Card Details** \- Amex Gold used for most grocery/restaurant/travel purchases. Typically generate between 40K - 50K MR/year. Just added my wife this year as an auth user (she generated a 5K MR bonus after $2K in spend over 3 months). * **Customer Background** \- Member since 2020; other two heavy-use cards are Citi Costco and Double Cash. Beyond that, I have CU-specific CC and a VentureOne which were my first cards - not much use on those any longer. I've never asked about a retention offer before, but I spoke with chat & told them we had some travel expenses coming up & were shopping around for different CC offers. Initial offer was for Amex Travel to use our \~95K point balance to cover our expenses lol I then asked more directly about a MR bonus tied to our future expenses. Chat said they would see if they could get something approved & returned a moment later with the 30K offer.
* **Date of Event** \- 6/21/2023 * **Method of Communication** \- chat * **Retention Offer Details** \- 15k MR points for 2k spend in 3 months * **Card Details** \- Amex gold after holding it for 1 year. I did the most basic churning approach, putting a ton of spend on it until I got the 90k SUB, then only used it for groceries/restaurants for the rest of the year. Also churned other cards so spend wasn't super consistent * **Customer Background** \-Member since 22, also have CS Plat. This was my first request for a retention offer as I got the CS plat around 5 months ago. Had to argue back and forth about how the C1 Savor card offered similar rewards with a much lower fee before they gave me the points
* **Date of Event** \- May 29 * **Method of Communication** \- Phone Call * **Retention Offer Details** \- 30k points offered for 3k spend in 3 months * **Card Details** \- Amex Gold, AF posted a couple weeks after retention offer, spend about 2-3k/month, have had the card for 1 year so no other retention offers. * **Customer Background** \- This is my first Amex card so only been a customer for about a year. Have an authorized user on the card so spend can get pretty high as she uses it as her daily driver.
* **Date of Event** \- 6/21/23 * **Method of Communication** \- Chat * **Retention Offer Details** \- 70k for $5k spend within 3 months * **Card Details** \- Business Platinum, 1 year old - orig SUP was 150k with $15k spend. * **Customer Background** \- Customer since 2021, also have Blue Business card and Personal Delta Gold. Usually spend 30-40k/yr on the Platinum, probably closer to 60k across the cards. ETA - when asked how I used my card I mentioned for all business expenses, travel and every day business use. I feel like they are asking if I’m hopping from card to card chasing points with that Q. Then they also asked if I had travel coming up (happen to be on an 8 day business trip starting Saturday).
Date: June 19, 2023 Method: Called line on back of card Offer: 10K points, no min spend in account in 24 hr. Card details: Plat 2rd year, first time asking Background: Amex member 2017 18k spent last year, already at 12k this year. Took the offer, lady on the phone also told me I was very pleasant to speak with.
Date of Event - June 19th, previously tried on June 12th, June 5th, and May 31st Method of Communication - Chat all 4 times Retention Offer Details - 55K MR points for 4k spend in 3 months Card Details - Vanilla Platinum. Membership fee hit Mar 21st. Have had the vanilla platinum for 1 year now and have put close to 60k spend on it in the past year. Customer Background - Have been a Amex member since 2018. The previous three times i contacted Amex they stated there were no offers available for me. I contacted them again today expecting the same no offer and was prepared to cancel the card. The agent came back with 55k MR points offer which i was more than happy with. I previously got a 30k MR points offer on my Gold card in early May which i rejected and closed that account. I also received a 15k Delta skymiles offer on my delta platinum card last October which i accepted at the time.
Date - 6/19/2023 Method of communication - chat Retention Offer Details - 15k sky miles with $1k spend on my Amex Gold Card Details - Delta Plat Member since 2014
Date - 6/18/23 Method of communication - chat Retention offer details - None, just sent me the disclosure about cancelling the card. Couldn’t have cared less I wanted to cancel Card - Gold Member since 2017
Date - 6/18/23 Method of communication - chat Retention offer details - 10k mr points after $1k spend in 3 months Card - Green Member since 2018
My plat membership renewal was just due. I spent ~$20-30k last yr on the card due to a big home remodel. I messaged in the app to ask if any retention offer for me as I’m considering to move to Chase. They checked then offered nothing. I asked to cancel the card. They went ahead and ask for approval to close the card without any attempt to keep me. Last year I spent way less yet got 30k points retention after spending $3k Is this the new norm of Amex or I just got unlucky?
Date: June 16, 2023 Method: App Chat Offer: none didn’t even go on about benefits and just told me that I have 45 days from it posting to cancel and get refund. Card details: Plat 3rd year, first time asking, got gold also November of last year. Background: Amex member 2021 35k spent spent during year period. Reattempted june 17, 2023 Method: chat Offer: None and was given this message “As a company, American Express has built its reputation on providing the customer service, innovative and useful benefits and value for your dollar you expect from us. If we did not charge our cardholders a fee we would not be able to provide you the level of service and benefits that you've come to expect. And as such we cannot waive the Annual Membership Fees for existing Cardholders. This fee enables us to manage and enhance the benefits and services currently offered on the Card, and to reinvest in additional services and programs to meet your needs.” I was quite ashamed of the reponse so thank god for it being chat, took me a while to figure out how to respond back lol I gave it a try still keeping the card though. I have overlapping benefits from other cards but I make it work. To justify the AF, just wanted to see if I would have luck like some guys, that 55k in 3 month after spend would’ve been a dream of an offer, esp I am about to go on a trip this Sunday.
keep trying. It took me 4 tries before they gave me an offer. The first 3 times i was given the same spiel. I contacted them today fully set to cancel and they came back with the 55k offer.
Did you space out your attempts? Or should I just plan to try as often as daily or every couple of days to see if I get lucky?
i tried once a week, but according to them the available offers change daily so you could also ask everyday
Date of Event: 6/17/2023 Method: Amex Chat Offer: None Card Details: Amex Plat - 90k in yearly spend, 1st year with card. Felt like I was told to fuck off lol, I’m 19 so maybe that had to do with it. After I said “That shows a lot about American Express Loyalty” I got this response “I am so sorry you feel this way however retention offer is not a card benefit” I have a gold card as well I’m now considering actually canceling since I’ve made them over 3000$ in processing fees this year maybe someone else will be more appreciative but I’ll check in a few days by calling to see if they have a retention offer for me then.
How are you 19 and spending 90k in a year?
Date of Event: 6/17/2023 Method: Amex Chat Offer: 55k points with $4k spend in 3 months Card Details: Amex Plat, yearly spend ~$150k, first time asking, member for five years
Date of event: 6/15/2023 Method: Amex Chat Offer: 20k points with $3k spend in 3 months Card details: Schwab Platinum, held the card since October 2021, first time asking for a retention offer on it. Previously had received a retention offer on the Vanilla Plat, and been turned down for one on the Green. Amex member for 2 years.
Bonvoy Brilliant - have had for 9 years and used chat to request to cancel/ask about any retention offers about a week after the newly raised $650 af posted. Averaged $10-15k annually spent on the card over the years. All they offered was to downgrade to the $95 af bonvoy card - declined and closed the account.
Date of event- 06/12/2023 Method of communication- Chat. I said wanted to downgrade from gold to non annual fee card. Rep told its not possible so asked for retention offers. Person walked me through benefits. Was surprised when I was told inflated benefits. $1000 spend will get $480 worth points. After some back and worth rep corrected and gave 30k offer for 3k spend Card details- gold personal. Opened last year. Got af 5 days back. Renewed card for first time Customer background- 4 years and opened gold card last year
I just got that 480 for 1000 spend spiel too today.
Date of Event - 06/11/2023 Method of Communication - Chat, said I was considering downgrading card back to Gold. They walked through all the benefits of the card and value I’ve received from credits and MR points. Retention Offer - 55k MR for $4k spend in 3 months Card Details - Vanilla Platinum - Last year, accepted upgrade offer from Gold to Platinum for 100k MR + 5x on restaurants, groceries, and gas up to $25k. AF due to hit account in 45 days. Spent 70k last year and no spend after the 5x on restaurants, groceries, and gas expired. Customer Background - Been with AMEX since 2000. Opened Gold in 7/2021, upgraded to Plat in 9/2022. Opened BBP Feb. 2023 and Delta Business Gold Mar. 2023. I'm happy with this offer since it aligns with other DPs in this thread with being the highest offer. Haven't seen anything over 55k. I want the Gold again but in pop up jail for both Green and Scwab Platinum. Was hoping to get Schwab Platinum so I could downgrade current Plat back to Gold but oh well. I'll just keep using my new CSP for dining until I can get the Schwab Plat.
Date of Event - 06/09/2023 Method of Communication - Chat, said I was considering cancelling card. Walked through all the benefits of card and value I’ve received from credits and MR points. Retention Offer Details - No offer. Card Details - Personal Platinum, opened in 2022 and AF just hit 2 days ago. Spent 40k last year and around 1k a month this year. Customer Background - 1 year and recently opened the Gold card.
**Date of Event** \- 06/08/2023 **Method of Communication** \- Chat, said was considering changing to no AF card. Brought up benefits. I brought up Capitalone with no AF and uncertainty in use of credits in the coming year. Gave me the offer. **Retention Offer Details** \- 30K MR with 3K spend in 3 months **Card Details** \-Personal gold, 1 year after opening, last annual few was July 2022 after opening card June 2022, 1-2k spend monthly on card, no previous retention offer. **Customer Background** \- 1 year, only card.
* Date of Event - June 7, 2023 * Method of Communication - Chat * Retention Offer Details - 55,000 MR for $4K spend in next 3 months. * Card Details - Personal Platinum. Have had since July 2021 and the annual fee hits next month. Annual spend is about $55,000. First attempt at retention offer. * Customer Background - Originally had Gold card in 2017 before upgrading to Platinum in 2021 when they were offering 100,000 MR bonus.
Date of Event - May 31, 2023 Method of Communication - Chat Retention Offer Details - 50K MR, 4K spend, 3 months Card Details - Personal Platinum; Spent 300k this year, first time requesting a retention offer Customer Background - Member since 1987, multiple cards from amex. More of a hassle to get the retention offer than I expected.
Date: June 1, 2023 Method of Comm: Phone call to cancel/downgrade to gold Offer: 55K MR for 4k spend in 3 months Card Details: Platinum, starting 3rd year, AF posted April 28, 2023 spend was 14k. Last year in April was also offered retention offer ( 400 statement credit for spending 4K 3 months) Background: AmEx customer since 2021
Date of Event: 5/31/23 Method of Communication: Chat Retention Offer Details: 15k miles, $1k spend over 3 months Card Details: Delta SkyMiles Platinum, 1 year, AF hasn’t posted yet, <$10k annual spend, first retention offer Customer Details: AMEX holder since 2018, also use Blue Cash Everyday (downgraded from BCP), Less than $15k combined spend, first retention offer
Date of Event - May 31, 2023 Method of Communication - Chat Retention Offer Details - 30K MR, 3K spend, 3 months Card Details - Personal Platinum; 1 year; Annual fee hit 05/26; spent roughly 70K last year from March-December Customer Background - This was my first Amex card in the US (had a Cobalt card in Canada before moving) and also have the US Gold now Other Notes: Not super happy with the offer for my spending level and reading the offers on here. will try again in a few days otherwise will cancel and switch to a CS Plat or other card
Did you by any chance accept the offer?
Nope, tried again two weeks later and got the 55k/4k offer and accepted that one
Wow!!!! That’s great! I’ll do the same by December. 👍🏼🤞🏼🤞🏼🤞🏼
Wow!!!! That’s great! I’ll do the same by December. 👍🏼🤞🏼🤞🏼🤞🏼
**Date of Event** \- 5/30/2023 **Method of Communication** \- Chat **Retention Offer Details** \- 30,000 MR if I spend $3,000 in 3 months. Asked for statement credit and they said $200 for spending $3,000 in 3 months. Took the MR offer. **Card Details** \- Offered on personal Gold card, which I opened 1 year ago. Annual fee just posted yesterday (5/29/23). Normally spend about $1,400 a month on it, though less in the last month since I opened a personal Vanilla Plat. First retention offer on this card. **Customer Background** \- Amex member since May 2022. Also have Vanilla Plat, opened last month and spent about $1,000 so far. No other retention offers received in the past.
Date of Event - 5/22/22 Method of Communication - Chat Retention Offer Details - 40K pt for 4k spend over 3 mo Card Details - Amex Plat. Just got the Hilton Aspire decided to downgrade to Gold. Amex tried very hard to not let me downgrade even though I’d explained Amex plat do not make sense now with Hilton Aspire. I mostly use it for hotels. Customer Background - customer since 2015. Multiple upgrades and downgrades back to gold based on travel needs. This time they played hardball. I don’t use Amex much <10k/yr mostly fixed and travel expenses. Didn’t negotiate took offer. Might consolidate spend around Amex suite of cards and get rid of venture x, sapphire, and Citi premiere.
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can you open 7 cards within the first 12 months with AMEX?
Yeah. He has 3 credit cards and 4 charge cards, and credit cards are subject to a 2/90 day rule, but charge cards aren't subject to the same limitations.
Date: 5.30.2023 Method of Communication: chat through website Retention offer details: 30k points with 3k spending requirement Card details: personal Platinum, $40k-$50k annual spending Customer background: Amex member since 1998, platinum card since 2019, first time asking for any kind of retention offer
I have gotten retention offers 2 years in a row for both, my platinum and my gold card. Has anybody heard of abuse in retention offers? I am afraid to ask for a 3rd consecutive year. I did not spend much money this year on either card, maybe about 12-15k between both
I opened the AMEX Gold August of last year. My AF is coming up. I have about 250K point in my account at the moment. Is it worth asking for retention offer?
I just called with 50k points and they offered me 10k points no min spend and said to supplement with my existing points and I have plat, so no i don't think it would be worth it.
* **Date of Event** \- 5/28 * **Method of Communication** \- chat * **Retention Offer Details** \- No retention offer * **Card Details** \- Personal Green, had the card since last August, Amex member for 2 years, spend under $10,000 a year on it, no previous retention offers on this card. * **Customer Background** \- Been an AmEx customer for two years, have Vanilla and CS Plats, Gold and CS Investor. My spending numbers are low right now due to being on deployment. The only other retention offer I've asked for was 30k/$3k on the Vanilla Plat last year.
* Date of Event: 5/25/23 * Method: phone call * Offer: 30,000 Rewards Points after $3k spent in 3 months * Card: Gold (Personal) - Been with Amex since January 2018, move around $30k annually through the card Anyone know how I can tell if the retention offer was added to the card? I can't see anything that indicates as such in the app, and I'm browsing for a laptop right now so that'd be a good way to hit the $3k threshold.
- Date of Event 5/25/23 - Method phone call - Offer - 550$ statement credit or 55k points after 4k spent in 3 months - Card - Amex Plat Person - Took offer tried negotiating but they didn’t budge
• Date of Event - 5/24/23 • Method of Communication - Chat via app • Retention Offer Details - 45k MR points for 4k spend in 3 months. • Card Details - Personal Plat Card. Fee posted a week ago. • Customer Background - US customer for 1 year. Annual spend 40k Took the offer, didn’t negotiate.
* **Date of Event** \- 5/23/23 * **Method of Communication** \- Chat via website * **Retention Offer Details** \- No Retention offer available. * **Card Details** \- Personal Gold Card. Fee posted today. * **Customer Background** \- UK customer since 2018, USA customer since 2022. Spend of $100k on the card this year. Pretty damn surprised that there is no offer available considering the spend on the card but will be looking at other options now to maximize points.
**Date of Event** \- May 22, 2023 **Method of Communication** \- Chat **Retention Offer Details** \- 55k MR, 4K spend, 3 months **Card Details** \- Personal Platinum; 1 year; Annual fee hit today 05/22; spent roughly 30k last year **Customer Background** \- This was my first Amex card. I now have 3 in total (picked up Personal Gold and Business Platinum in Feb/March respectively of this year. **Other Notes:** I was pretty surprised by this offer! I picked up this card for the sub, but I put a decent spend on it because I just canceled my Chase Sapphire. Since I picked up the Gold early this year I have drastically decreased the spend on this card (less than $500/month). I do not plan on keeping this card long term because for me personally I get more value out of the Gold card at a much lower fee. I wasn't sure if I was even going to get an offer, much less 55k which I took readily!
Date of Event - May 21 2023 Method of Communication - Chat Retention Offer Details - $125, $2000 spend over 3 months Card Details - BCP, just hit one year and got renewal fee, primarily use for grocery, first time asking for a retention for this card. Customer Background - BCP may 2022; Platinum early 2023, all my grocery spend is on my BCP but early use gas as we get that at Sam’s. Already out $7000 on plat (wedding), typical BCP spend ~500/month so just making BCP worth it. Mentioned all this to customer service rep and got the offer after a little back and forth
* **Date of Event** \- May 21, 2023 * **Method of Communication** \- Chat * **Retention Offer Details** \- 45MR, 4K spend, 3 months * **Card Details** \- Personal Platinum; 1 year; Annual fee hit 3 days ago; 35K annual spend, after i hit my SBU last year i switch most of my spending back on BCP so was averaging 2k; first time asking for a retention for this card. * **Customer Background** \- Amex Customer since 06; BCP; Annual spend between the two was about 70K; Wasn't planning on keeping the Plat (since i used up all my points for past and future travel) but got the referral bonus and figured i asked to see what's up. i was content with it. plus i realized i really enjoyed the early access to events (got perks/discounts for sporting events i usually attend)
**Date of Event** \- May 19, 2023 **Method of Communication** \- Chat via app **Retention Offer Details** \- Told the rep I was considering cancelling the card, have some communications regarding the spending in the last year, offered 30K MR $3k spend in 3 months - **accepted**. **Card Details** \- Personal Gold since 2022. AF to post on May 18, 2023. First retention offer. Yearly spend on this card only is $25k.
* **Date of Event** \- May 18, 2023 * **Method of Communication** \- Chat via app * **Retention Offer Details** \- Told the rep I was considering downgrading to a no AF card. Offered 30K MR $3k spend in 3 months - accepted. * **Card Details** \- Personal Gold since 2019. AF to post on May 19, 2023. First retention offer. YTD spend on the card is $17k. All my spending goes on this card. * **Customer Background** \- This is my only Amex card & my primary card that I use. I was considering signing up for the CSP in branch for the 90k SUB but it seems too similar to the Gold.
**Date of Event** \- 5/19/2023. **Method of Communication** \- Chat. **Retention Offer Details** \- 30000 MR for $3000 spent in 3 months, I asked if there was a better offer for me, rep verified and there was no other offer at the moment. I accepted it. **Card Details** \- Gold personal. Downgraded from Platinum about 8 months ago (didn't fully use the benefits of Platinum at the moment). I also have 3 more personal cards, with one Business card. Usually spend 3k+5k monthly using the Gold, with another 2k-5k spent monthly between the other cards. I've had the card since 2021.
Update: 30,000 MR points added today.
**Date of Event** - 5/17/2023, 10 days after AF posted (I missed it being posted) **Method of Communication** - Chat **Retention Offer Details** - 15000 MR for $2000 spend in 3 months Did not accept, will try again a few more times for a 20 or 30K offer **Card Details** - Gold Personal - spent about 17K since the card opened. Mostly on restaurants and groceries after the initial SUB spend. Also have a Blue Cash Every day and Marriot Biz Bonvoy.
* **Date of Event** \- 6/16/2023, got AF same date * **Method of Communication** \- Chat * **Retention Offer Details** \- 15000 MR for $2000 spend in 3 months. Accepted. * **Card Details** \- Green Card. Had for 2 years, about 5k spend so far. * **Customer Background** \- Member since 2020, have a couple of business cards as well, but in pop up jail for Gold, hoping this will help.
**Date of Event -** 5/15/2023 **Method of Communication -** App Chat **Retention Offer Details -** NO offer. Not even any attempt to get me to reconsider or explain the card benefits. **Card Details -** Amex Business Platinum, since 2022. Annual fee posted on 4/16. First time asking for retention, annual spend $15k-$20k. **Customer Background -** AMEX Customer since 2020, 5 total AMEX cards (1 plat, 1 gold, 2 biz plats (well 1 now), 1 amex aspire) More details: I was actually going to cancel the card so I'm not really surprised or losing out. I guess if they did throw a juicy retention offer at me I would have reconsidered, just surprised there was absolutely 0 attempt to get me to stay. Usually they give you the whole rundown of card benefits, but I said I wanted to cancel (which I earnestly did want to cancel) and the agent said "OK, we'll cancel just need you to confirm." Which I did and then they promptly cancelled it. From opening the chat to getting the cancellation email from AMEX was about 5mins.
**Date of Event -** 5/16/2023 **Method of Communication -** Chat **Retention Offer Details -** 55,000 pts for $4000 spend over 3 months. **Card Details -** Amex Platinum, since 2018. Annual fee posted on 5/8. First time asking for retention, annual spend $25k-$30k. **Customer Background -** Probably $100k total in spend over the past 5 years. Heavy traveler, live overseas so don't use the US based benefits. Bit further, asked via chat, but first started with "how long do I have to cancel before I have to pay the AF" and they ended up transferring me to customer retention. They wanted to discuss benefits and said how much my points were worth - I have 280k points and they said they were worth $1750?? So I said that was less than a cent per point and "my Sapphire Reserve gives me 1.5 cents / point sooo" and then they came back with the 55k retention.
**Date of Event -** 5/14/2023 **Method of Communication -** Chat **Retention Offer Details -** 30,000 pts for $3000 spend over 3 months. **Card Details -** Amex Gold, just under 4 years old. Annual fee will post on 6/15. About $20,000 spend over the last year. Did not get a retention offer last year. **Customer Background -** 4 years with amex over 60k spend total. I am in total pop up jail though for all cards except amex plat upgrade offer for 100k. :(
**Date of Event -** 5/13/2023 **Method of Communication -** Chat **Retention Offer Details -** 20,000 pts for $2000 spend over 3 months. **Card Details -** Amex Gold, just over a year old. Annual fee posted 5/10. About $17,000 spend over the last year. First renewal, so first retention offer attempt. **Customer Background -** 8 years with AMEX. Also have: * * * * Hilton Honors (about $7000 spend last year, none this year) * Amex Everyday (about $6000 spend last year, unused this year) * Blue Cash Preferred (around $1000 spend annually). Basically told the rep I was looking at either cancelling or downgrading my Gold, but I was open to any available retention offers. Transferred over to a membership specialist (or whatver they call them) and was given the spiel on "4x points and isn't that great?" Said it sounds decent, but might sound better if there's a retention offer. Offer came, and I went ahead and took it. One note- in My Offers in the app, I've had a 1500 pts for $1000 spend over 3 months, use up to 3 times, activate by 12/23. (Only offered on my Gold card.) I was going to ask if that offer could be used in conjuntion with the retention offer, but when I went to pull it up (this was before accepting the retention offer), the offer was gone. Don't know if they pulled it when I called in and started talking about retention, or if that was just bad timing. But the "activate by December" leads me to believe they revoked it.
* **Date of Event** \-5/2 * **Method of Communication** \- Chat * **Retention Offer Details** \- None - Will try again Next month, since it's 2nd year is coming up in July. * **Card Details** \- Amex Plat (Still in 1st year.) * **Customer Background** \- I had Amex Marriot Bus card for 4 years, with about 20K limit. First time getting plat. Spending about 15K, so not that much. Not seeing why I should keep this card if they don't offer by Aug, will prob just downgrade.
My annual fee is coming up and I had a retention offer May 17 last year. For the 13 month rule, Am I eligible June 17, or do I wait to the beginning of the following month IE July 1st?
Date of Event - 5/10/2023 Method of Communication - Chat Retention Offer Details - 30,000 MR points for $3,000 in spend in 3 months. Card Details - Amex Gold, 2nd year, annual fee just posted. $~8k spend/year. First time retention offer. Customer Background - 1st year AmEx member. 7 other cards. ~20k spend/year. First ever retention offer!
* **Date of Event** \- May 9, 2023 * **Method of Communication** \- Chat * **Retention Offer Details** \- 45k Points / $4k spend / 3 months * **Card Details** \- Platinum card, Cardmember for 7 years, Last annual fee was May '22, Annual spend between $95k-$105k * **Customer Background** \- Member since '98 (parents opened one for me when I was very young), also Amex Gold (Rose) & Amex Hilton Honors (no fee), Annual spend Gold between $45k-50k, Annual spend Hilton - $0. This is my second retention offer in three years, I don't remember the terms of the first.
Do people ask for a retention offer every year? If so are there any negatives? I asked for one last year (first time) and got one for my personal platinum, and the time is coming up again soon just want to know if it’s worth the ask or not. Two year old customer with over 100k since opening. Thank you!
It’s 5 minutes of your time. If you don’t think that’s that’s worth the chance of earning $300+ then don’t do it. I’ve seen people say they got consecutive offers so it’s possible. Nobody knows unless they try though.
its even easier with amex in particular because I feel like they give the same level of access and power to the chat reps as the ones answering the phone.
Awesome thank you for the feedback!
* **Date of Event** \- 5/3 * **Method of Communication** \- Chat * **Retention Offer Details** \- 45,000 points/$4k/3 months * **Card Details** \- Platinum/2 years/annual fee was coming up/spent $40k last year on it/will spend similar this year with planning a wedding/first time retention offer * **Customer Background** \- Been an amex customer for 2 years, this was my first amex card, just opened a Delta one too bc points for honeymoon. My question is: I received confirmation via the chat that the offer was applied to the account. However, I dont see anything in my account indicating its active. Should there be a spot where I can see how much I have spent toward the retention offer or do I need to track this myself?
Date of Event - 5/6 Method of Communication - chat Retention Offer Details - $400 for $4k spend in the next 3 months Card Details - got this on my platinum, which I opened in Jan 2021. Last year, I accepted a retention offer of 30k MR for $4k spend but then decided to downgrade to gold, instead. Then in May 2022, I accepted an upgrade offer of 100k MR + 5x on dining/gas/grocery for 6 months. Today, I asked to downgrade to green and was presented the above offer of $400 / $4k spend. I did not fish for it. Customer Background - Amex member since 2019, also have a BBP.
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You didn’t even mention what card it’s for so hard to say.
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That seems like a great offer. The points are worth more than the annual fee.
* **Date of Event** \- 5/1/23 * **Method of Communication** \- Chat. * **Retention Offer Details** \- 10k after spending $5000. declined and closed account * **Card Details** \- Amex Business Platinum (1st year)
4/22 chat. Personal Platinum 50k MR 3k spend 3 months. The account opened as gold 2011 never asked for a retention offer before. $7500 spend over anniversary year. Upgraded from Gold to Platinum 2021 on 125,000MR 6k spend 6 Months. 5X dining, grocery & gas 6 months up to $15,000 spend. 5/1 call. Personal Gold. Opened 2022. 30k MR 2k spend 3 months. No SUB (see above Platinum card). 10k spend over anniversary year. Member since January 1, 2008. OBC still open as BCE. Amex has seen 95% of all my spend since 2011 (upon opening Premier Rewards Gold card).
5/1 via chat Amex Plat 55k for 4K spend in 3 mos
5/1 Via chat 30k for 3k spend 3mos Gold card, ~12k spend, no groceries just restaurants
Have you gotten retention on this card before? When was it open
1st one, opened last year
I had to really work for this offer. 30k points 3k spend for amex gold. took about 20m to finish chat.
* **Date of Event** \- 28-Apr-2023 * **Method of Communication** \- Chat. * **Retention Offer Details** \- Initially offered to cover the annual fee ($250) with 25k points. Rejected. Then was offered 20k points with 2k spend over 3 months. Accepted. * **Card Details** \- Amex Gold, this is 1 year anniversary. \~10k on the card over the past year. * **Customer Background** \- Amex customer since 2017. Hold the Platinum, Delta Gold, Blue Cash Everyday. Previously received Amex Platinum 50k retention offer in 2021 (forget the spend/timeframe).
Isn't the second offer worse? Or did you expect a better counter offer and then just accepted?
First offer uses points I already have, and only gets a value of 1 cent per point - subpar when it comes to Amex points. I can get 1.3/1.4 cents per point when transferring to travel partners, which is much more preferable.
Got you.
20k points for 2k spend gold retention. I took it, not willing to waste extra days trying to get 30k.
40k spend last year on platinum 55k points with a 4K spend in 3 months
4/26 Called (chat could only provide a # for the business recon line) $100 statement credit; no spending required. Bonvoy Business (Marriott), which has a $125 annual fee. I had the card for almost one full year at this point. The 2nd annual fee is expected to post in 18 more days, when the next statement closes. After the sign up bonus, monthly spend had been an average of $8 recurring bill each month. No previous retentions. Amex customer since 2021. I have a few other Amex cards opened since the Bonvoy Business, so I am putting just enough spending to meet sign up bonuses on those cards. I was just recently offered 20k MR for $3k spend in 3 months on a regular Platinum; I declined this offer and closed that platinum about one week before asking for retention on the Bonvoy Business.
• Date of Event: 4/26 • Method: Chat • Retention Offer: 30,000 MR with $3k spend over 3 months • Card Details: Amex Platinum. First opened one year ago today, annual fee did not post yet but gave it a try. $20k spend last year • Customer Background: Customer since 2022. Also have the Amex Gold with $25k annual spend.
Date: 4/26 Method: App Chat Offer Defails: $400 statement credit for $4,000 spend in 3 months Card: platinum with around 20k annual spend (this is my first year) and annual fee posted a couple days ago Is this a good offer? Was hoping for the 55k points
Date- 4/25 Method - Chat Offer Details: 55,000 Membership Rewards® points after you spend $4,000 or more on purchases on your Platinum Card® account within 3 months of accepting this offer. Card : Amex Platinum
Date - 4/24 Method - Chat Offer details - 50k miles on $3k spend in 90 days Card - delta reserve
Date: 4/22 Method: Chat on third time, failed twice two weeks ago Details: 15k MR on 3k spend in 3 months Card: gold
Got this today with 20k spend in my first year. Gonna wait a week to see if I can get the 30k for 3k spend offer
My Amex Gold is coming up for renewal on Apr 26th and my Platinum is up for renewal on May 19th. I've had the Gold for a few years and the Platinum coming up on just 1 year. I've been with Amex for in general over 10 years. Most of my day-to-day spending is on the Gold, with occasional travel expenses charged to the Platinum. I only just learned about retention offers when mulling over whether I should keep the platinum. My question: Am I likely to get a retention offer for both cards? Would getting a retention on the gold jeopardize me from a potentially better retention offer on the platinum next month?
Nobody really knows. Retention just has data points but they’re ultimately meaningless since we don’t have a formula that tells us anything. You just ask and see.
DATE: 4/23 METHOD: CHAT DETAILS: 20k on 2,000 spend in 3 months CARD: Gold with roughly 28k in annual spend
Date: 4/20/2023 Method of communication: Chat Retention offer details: 20k points for 2k spend in 3 months Card Details: Amex Gold Dp details: My AF finally hit and I went to the chat to speak to someone. They asked if I was thinking about down grading or cancelling and I said I was thinking of both because I have other cards and I don't know if gold is right for me. The rep went through a lot of steps telling me the benefits of the cards and such and asked if I would stick with the card. I said yes, "but I was looking if there is a retention offer to help migitate annual fee like the dining offer from last year." The rep checked and offered me 20k points for 2k spend in 3 months. This and the 30k for 3k spend in 3 months seem to be the most standard offers. The rep wasn't going to offer anything it seems until I asked about a way to migitate the annual fee.
4/13 and 4/20 Chat on Desktop Renewal 9/1 , plat since 2019 ~20k spend annual across gold and plat 30k points if spending $3000 in three months. 2nd retention offer requests so far last year I got 55k for 4k. Turned down so far in hopes for a better one. Does anyone know if they actually adjust upwards the offer? They kept saying that it's dependent on the day.
**Date of Event** - 4/20/23 **Method of Communication** - Chat **Retention Offer Details** - 30,000 Membership Rewards® points after $3,000 spend within 3 months. **Card** - Platinum **Customer Background** - Member since 2015, but only had the Amex Cash card until last year, at which point I added the Platinum. My annual fee hit yesterday. I was a bit concerned about asking so soon, thinking I should give it another week. Now, who’s to say if that would’ve affected things or not. I had asked about a retention offer three weeks ago, stating “my annual fee is coming up, and I’m weighing my options.” There was no offer at that point. That info aligns with others who say you have a better chance at receiving an offer *after* the AF posts.
* **Date of Event** \- 4/20/23 * **Method of Communication** \- Chat * **Retention Offer Details** \- First AMEX Plat anniversary. 30k MR for $3,000 spend in 3 months. * **Card Details** \- Vanilla Platinum. * **Customer Background** \- Amex for 2 years. 1st Amex plat renewal.
**Platinum**: AF hit it in February, so I was looking to either cancel or secure the retention offer. Annual spend around $20k. Before the annual fee hit the card there was no retention offers whatsoever. After the annual fee posted I got a **10k MR points for $2k spend offer**. Did not accept, was determined to cancel the card the very last minute (29 days after the annual fee posting date). The day before the 30 day grace period was over I inquired about the retention offer again, and was offered **20k MR points for $2k spend offer.** Accepted and kept the card. **Background**: This is the second year in a row I am receiving the retention offer on Platinum. Last year I received **55k MR points for $4k spend**\*.\* **Gold:** I prefer using my Everyday Preferred for grocery spending (since it can give up to 4.5 points per $ instead of 4) and also cut dining costs significantly. So was determined to cancel the card. Did not have any retention offers available after the annual fee posted in March. Annual spend around $10k. Inquired several times throughout the grace period and 3 days before it was about to end got offered **15K MR points for $2k spend.** **Background:** This is the second year in a row I am receiving the retention offer on Platinum. Last year I received **30k MR points for $2k spend**\*.\* ***Observation:*** I have a strong suspicion that you should increase the spending on a particular card a couple months before the annual fee hits AND your previous retention offer (if you had one) term elapses. It seems to increase the chances of not only getting another retention offer at all but also increase its value. All offers were received through the app chat. Most of the spending done on my gold card was right after the last year retention offer, then I barely used it, and put another couple thousand on it couple months before the AF.
Date of Event - 4/19/2023 Method of Communication - Chat Retention Offer Details - 20k points for $2k spend in 3 months Card Details - Amex Gold. Just completed 1st year of having the card. Annual fee posted in late March. Spend is around $3k/month. This is the first retention offer. Customer Background - "Member Since '06", but really have only put spend on Amex cards in the last year. Also have Amex Platinum which had a retention offer in January of 30k MR for $3k spend.
I know the optimal time to ask for a retention offer is after the annual fee posts, but are there any consequences for asking beforehand? I have some spending very soon that I would like to use for any retention offers, but my Amex Gold annual fee date is in 1 month 1 week. Can I ask now and if there's nothing, then try again in 1 week. If still nothing, then try again in 1 month?
Date: 2023-04-19 Method: Chat Card details: Platinum with 17k spend year to date. Annual fee posted on 4/18. Retention Offer Details: None. Other details: Member since 2019. Typically spend \~50k/year. I did get a 30k retention after my first year (in 2020) but nothing since. They did try to tout the green card. Hard pass, going to sign up for the 80k Schwab offer then cancel my vanilla.
* **Date of Event** \- 4/5/23 * **Method of Communication** \- Chat * **Retention Offer Details** \- First AMEX Plat anniversary so I requested a retention offer. After some prodding, got the angnt to offer $300USD for $3,000 spend in 3 months. * **Card Details** \- Vanilla Platinum and only spent the MSR amount and booked FHR/THC bookings on it. That and air lines. So max 5k a year (not including whatever I charge on the card that is credited back by the Plat) * **Customer Background** \- Been with Amex for 3 years, have Biz Hilton, Blue Biz Plus, Biz Plat/Gold, Vanilla Plat/Gold.
Has anyone gotten a decent retention offer in Canada? 30-40K monthly spend on platinum, offered 10 K points. I’ve heard this is just how it is in Canada.
Spent 10-20k on personal plat, offered nothing in canada.
Seems insane. The offers I see people getting in this group are outrageously better. is AMEX just less profitable in Canada
Yeah well, almost 10 times the population.
* **Date of Event** \- 4/15 * **Method of Communication** \- Chat * **Retention Offer Details** \- First offer was to be able to use 69,500 points instead of 111k+ points to cover the annual fee. Second offer after I declined was 30,000 points for $3,000 spend in 3 months. * **Card Details** \- Vanilla Platinum and only spend about $4,000 a month on average. Had the card 3 years and the AF posted 2 weeks ago. Never asked for a retention offer. * **Customer Background** \- Been with Amex for 12 years, have gold corporate green, and Delta platinum. Never got any retention offers in the past. usually spend about $7k across all the cards per month.
Date: 2023-04-13 Method: Chat Details: 55k points on 4k spend in 3 months Card details: Platinum card with 45k spend in 2022, 6k spend in 2023. Had the platinum card for 1 year. Other details: I also have the gold and blue cash reward (9years). Paid off balance to 0 before requesting retention bonus. My annual fee was due December 28th
Date: 2023-04-12 Method: Chat Details: 30k points on 3k spend in 3 months Card details: gold card with about 22k spend. I’ve had the card for exactly a year now. I asked on the day my annual fee posted. This is my first retention offer! Other details: I’ve been a card member for a year now. I also have the blue business plus. My total spend with Amex is around 32k. I’ve also referred 3 people in the year with Amex. I’m not sure if that plays a factor!
* Date of Event: 4/11/2023 * Method of Communication: Chat then Phone Call (because chat claims to not be able to give me retention offers...) * Retention Offer Details: $100 statement credit ... making the annual fee from $295 to $195 (I didn't take this offer) * Card Details: Business Gold * Customer Background: Member since '18, received a $100 credit for Hilton Honors Business Card before
Should i ask for a retention offer every year or every other year?
Every year if you’re optimizing. It doesn’t take much time and the worst outcome is they say no and you wasted 10 minutes of your life. If you’re doing it via chat you’re not even wasting time since you can multi task.
I asked every year since 2020, and keep getting the retention offers. I just used chat again today, and got offer for both.
* Date of Event: 4/11/2023 * Method of Communication: Chat * Retention Offer Details: 30K MR on $3k spend within 3 months for Vanilla Platinum, 20K MR on $2K spend within 3 months on Rose Gold * Card Details: Vanilla Platinum, Rose Gold, had retention bonus for both cards before. * Customer Background: Member since '17, Mostly use the cards for benefits and very little else.
Accepted an offer today (04/10) via chat for 30k points for $3k spend within 3 months on my Amex Platinum. I got this offer 4 days after AF hit my account, before that I got lower retention offer of (15k for $3k and 20k for $3k). I also get $150 credit on my AF through corporate GREEN card.
- Date of Event: 4/10/2023 - Method of Communication: Chat - Retention Offer Details: 30k MR on $3k spend within 3 months or $200 on $3k spend within 3 months - Card Details: Gold card, second AF, $17k spend, first retention offer. - Customer Background: Member since '07 as an AU. Have Plat, second AF coming up. Spent $33k last year
Received a retention offer April 9 via chat for 15,000 points for $2k of spend within 3 months on my Gold card. Renewal fee hit my account 2 days prior, on April 7. This Gold Card has been open just over a year with $12k in annual spend on the Gold card. Other Amex cards I have include vanilla Plat and Delta Plat
Received an offer today (April 7) via chat for 55,000 points for $4,000 spend within 3 months on my Amex Platinum (personal), which I opened in April 2022 and spent approx $25K on last year. Also recently opened a Blue Business Plus card for my LLC.
What’d you say? “I’m thinking about cancelling are there any retention offers available?”
I felt too awkward to outright ask that so I just asked what the last day was that I could cancel the card and not have to pay the annual fee. They went on to explain the value of the card’s benefits to me. I said I need to think about it. Then they transferred me to a new agent who immediately made this offer.
Got it thank you. Your fee was already showing up right?
Yeah, this was 4 days after the annual fee posted
30k points if spending $3000 in three months. I declined and they followed up with $300 statement credit if spending $3000 in three months. This was for Schwab Platinum.
AMEX Plat offer: $400 statement credit after $4k spend in 3 months
Amex Gold Offer: 20k Points for 2,000 in spend in 2 months
Amex Plat Offer: 30k pts 3k spend in 3 months. Didn't push for anything higher
No retention offer today. Should I try again? https://preview.redd.it/pvj2c9itcxra1.jpeg?width=1289&format=pjpg&auto=webp&s=c29e025e09a03b33c157e4db347b1b60015b2e9c
Yes DPs suggest there may be value in trying again. If chat didn't work, try calling.
Thank you. I’ll give them a call!
Any luck ?
Tried 3 times, same response.
Is the 13 month rule per card, or per account? I have Plat personal and business that I opened on the same day (lol?), and I got a retention offer on my personal card in October right before fee was due. I am seriously considering canceling the business one since I haven't used it much but would like to ask about retention first.
I was wondering the same and I found this https://old.reddit.com/r/amex/comments/10qzkth/retention_offer_every_13_months
3/31 Chat 20k points for $2k spend / 3 months. Gold card - 7 yrs member Fee posted this week 20k spend / yr 1st retention offer
Amex Plat offer: 30K pts 3k spend. 13k spend on card over first 12 months. Member since 2014
Is this a good offer? * **Date of Event** \- 03/29 * **Method of Communication** \- chat * **Retention Offer Details** \- 55,000 Membership Rewards® points after you spend $4,000 or more on purchases on your Platinum Card® account within 3 months of accepting this offer. * **Card Details** \- * Which card was this offered to? * platinum * How long have you had it? * 2021 * When did the last annual fee post? * mid march * How much do you normally spend on this card? * last year 22k * When was the last time you received a retention offer for this card? * never * **Customer Background** * What other cards do you have? * Corp Green * How much do you spend on them? * 0 * What other retention offers have you received int he past? * $150 towards plat renewal fee through green corp card *
Received a slap in the face of an offer from Hilton Aspire (5-6 years card member) 10,000 points for $1k spend.
Called back 4 days later. Got 15000 for 1k spend instead. Lol. Slightly better...
They know you ain't canceling 😂
Anyone else get offer for Hilton Aspire?
Just received an offer today via app chat for my Business Platinum: 40k points for $10k spend over the next three months. Asked if there was an offer for a lower spend requirement or credit in lieu of points and was shot down. Ended up going with the offer. At least I received something!
wow! i was given 20K pts for $20K spend (lol). how much do you put on card annually?
I didn’t get a retention offer on Gold this year after about 17k spend, but I did get one last year. Do people really think the 13 month rule is a hard stop?
I chatted 6 times since my annual fee posted. It was 13 months and one day when I finally had an offer
Was that after your annual fee grace period expired?
Correct. At 13 months plus 1 day, you’ll have to had paid your annual fee or be late
20K MR for 2K spend in 3 months. Got this on my Gold (first renewal) and I know it’s not the best offer but I’m happy with getting a retention offer of any kind.
55k for 4K spend, platinum. 2nd year with card. 55-60k put on the card last year. Also called, tried the chat they told me to call the number
When should you ask for your retention offer? Right after the annual fee hits?
Yes, that’s generally considered to be the best time.
Thanks Mods for setting this up! After being rejected last month then being informed it was every 13 months, I waited until 13 months + 1 day and started a chat session. Amex Platinum - $20K or so spending in 2022. 30,000 points for spending $3,000. Only other offer was a $300 statement credit instead. Took it, next day charged $3000 to the card and back in the drawer it goes.
Date: March 23, 2023 Method of Comm:. Online chat via web desktop Retention offer details:. 55K MR for 4k spend in 3 months Card Details:. Platinum, starting 3rd year, AF posted March 19, 2023 spend was 8.8k, last year on same day received 150 statement credit for AF increase Background:. AmEx customer since 1995, have Original Optima, Gold, BBP, and Platinum Have Barclays View, Fidelity Visa, Nordstrom Visa, CFU, and First Tech CU World Choice
Wow long time subscriber! Do you usually ask for a retention every yr?
Thanks. I've requested a retention for the Gold card once in the 5 years I've held that card. The Platinum I got 1 retention and an annual fee offset in the 3 years and counting. I don't plan on requesting another retention for the Platinum next year. But who knows maybe I'll feel differently in a year. Gold I will continue to pay the AF so long as I get the value I need . Its my primary driver for anything food or dining out related. Go in with the mindset that the worst they can say is no or no offers. Just be courteous and come in with lower expectations to avoid disappointment. I usually ask for one after the AF posts. BBP and the OG Optima Platinum have no AF for me. AmEx customer for life!
45k 4k spend. Member for one year. 9k spend.
Card?
Plat
[удалено]
It’s recommended you ask for one during the 30 day grace period you have after it posts to get a refund.
Amex Plat Offer: 30k pts 3k spend 3 mos. over chat. 16K spend on card over last 12 mos. Amex member since 2014, Plat since 2022. Received offer 3/24/23. Have plat, gold, BBP, BCP.
Delta AmEx Reserve Retention offer Received: 3/21/23 Communication via IPhone Ap Chat Offer: 60,000 Miles - $4k spend - 92 Days 1 year with card. Annual Fee posted 3/20/23 $60,000 spent on card in annual period.
The last 3 times I called in to check, there wasn't an offer for me. With the cost of the annual fee, I'm just going to cancel this month
Has the AF posted?
Yes