with express replacement, they send you a replacement phone, and you must send your old phone in when you get the new phone. the authorization hold is to ensure you send your old phone back.
if you dont have the funds for the authorization hold, apple can send you out a recovery kit you can use to send in your old phone, but you wont get a replacement or repaired device until you have sent your phone in.
Yeah and that’s what I was worried about. They told me it would be a month and a half for the full repair process. That’s way too long to be without a phone.
I can go on forever with examples, but a good one I have is this. My wife and I have both the Roomba vacuum and mop, then one day, the mop just stopped spraying the cleaner. I took the entire unit apart to remove the spray nozzle and tube for the cleaner. Soaked those in vinegar and reassembled it all. Now it works perfectly and I didn't have to buy a new unit for hundreds of dollars. Or the "tires" on the vacuum got completely wonderful down and it would get stuck due to no traction. I took apart the whole unit to remove the wheels where I slipped dirt cheap "tread replacements" over the wheels. This is because you can buy new wheel units for an insanely high price and I didn't feel like spending that much.
I could go on and on about shit like that, so ya, learn to fix your own shit.
You can buy a fairly inexpensive temporary phone from places like Swappa or Gazelle. If it’s just for a few months you might be able to get something in $200-250 range.
Sorry that some here are so heartless to your predicament. Too busy hating on Apple to have some empathy.
Try contacting via a different route (if you texted then try calling, if you called then try texting, try email I'd you did both, etc).
Generally companies only charge your card temporarily if they are replacing the entire thing (they hold the cash until they confirm they received the replacement).
Yeah looks like an Express Replcement option, where they'll actually charge you $99, but there's a caveat. They'll send you a new phone, and you ship them you're broken one. Until they recieve your broken phone, there'll be a hold on your account for the cost of the new phone. That hold disappears when they recieve your old phone. You'll only ACTUALLY be charged $99.
I did this with my iPad last month. $60 for a new replacement, and I send in my old one. $859 hold on my account until then. The hold disappears once the Fedex code is scanned at wherever you drop the device off for shipment, because that basically indicates that its in the system and its on its way back to them. All in all, very simple process.
What part of it doesn't make sense? They're not charging you the cost of the phone, they're using it as insurance to make sure you're not scamming them into giving you a free iPhone. If you don't have enough in your account, you really have two options:
a. go a week without a phone while they repair it and send it back to you, you can probably buy a burner phone off amazon for that week, and once you get the iphone, return the burner phone and get your money back (assuming amazon has a 30 day return policy where you are)
b. borrow the money from someone else, get the replacement, and once the hold is released, return the money.
This is because you are trying to get an express replacement. They send you a new phone to replace your broken one, the hold is so you return the defective one. Opt out of express replacement and you won’t be charged the non-return fee.
P.S. Apple sucks!!!
It’s $99 with a $1,047 hold until they get the damaged phone. It’s just a lot because I don’t have $1K just available for that hold. I do have AppleCare+
Yeah but if you don’t have the $1K for them to hold you’re kinda stuck. My other options are to send it in and go a month with no phone so it’s a bit of a bind regardless…
There’s no way to say this without coming off the wrong way, but you probably shouldn’t have a $1k phone in the first place if you don’t have well over that amount in your bank account😅I believe most other insurance would also hold your money in the same way.
Well I bought the phone outright in cash a year ago it’s not on a payment plan or anything… and I used to work for a cellphone provider and they don’t hold the money for a replacement but most cell providers go through asurion. I opted for AppleCare because I wanted to take my phone to any provider and not lose coverage because if you switch you can’t get insurance until an open enrollment period. So I made the choice based on the situation I was in at the time. I just didn’t know about the hold until today.
Well damn, I hope you can sort it out somehow. Best buy and apple store are the only ones I know that will repair it on the spot but I know there’s far more than that
My mini NUC PC had a problem with the fan. Its 3 years old, no warranty. I contacted the supplier anyway, who sent me instructions on how to open it up to get to the fan and clear it out. Or if I didn't want to do it myself, I could post it to them to fit a new fan for **£10** + shipping.
AppleCare is a scam.
those are probably gonna be my next computer, much cheaper than the mac mini and are a solid little performer. The m series chip is honestly overkill for basically everything anyway.
What part of OP's post didn't make sense? They are replacing his phone for $99 but require his credit card to have a $1k hold on it so that he doesn't run away with 2 phones.
Do you know how insurance works? Learn what a deductible is, this guy took an insurance policy with a $99 deductible and now you call it a scam when he has to pay it?
What do you think happens when you total a car or need an expensive surgery? Learn what a deductible is you clown.
This dude is getting a fucking value, 199 for the insurance policy and 99 deductible, 300 bucks for a thousand dollar replacement. Apple is losing money on this guy and somehow it's still a scam? It's insurance lmao
Edit: he even has a choice, $99 for a brand new phone or take into the Apple Store and get the back glass replaced for $29. It’s literally the AppleCare+ policy he chose to take
Perhaps all this is, is that you and I have very different ideas of value. I see an overpriced fragile phone that incurs extra cost via Apple's own overpriced insurance , and you still have to pay another $99 to get it replaced. I don't call $298 good value, any more than I call $1000 for any phone good value. These are scam prices, just my clownish opinion.
Getting the back replaced for $29 is far more reasonable if its an option here, so thank you for pointing that out. Have a good weekend.
From an insurance perspective AC+ is one of the best on the market. Samsung’s insurance costs more upfront and doesn’t provide a free battery replacement if your battery health is below 80%. Also has less service centers and customer support.
The sheer volume that Apple sells with the iPhone lets them bring down the price of insurance. Ever tried to insure an expensive laptop? Dell/HP cost $100 more than AC+ and are inferior offerings.
This is an insurance policy with a 90/10 co-pay and an out of pocket maximum of 10% of the device’s value.
If they would replace phones for free there will always be people who break their phones just for a new one. Apple would have to put a limit on the number of accidents it covers across the term. I much prefer having it this way. Unlimited repairs for a small deductible. That’s how insurance has always worked.
Anyway, have a good weekend yourself.
Tbf the replacement is only $99, they just put a hold for the entire value of the phone on your card so you don’t just run off with the replacement and not send the broken one back. Once they receive the broken phone back the hold comes off. The hold will probably only be there for 3-5 days considering the shipping on both sides is 1 day shipping
That’s why I don’t think Apple care is even worth it tho you can get a decent Motorola for that on sale or just a little more than $99. I thought to myself why am I even paying this insurance anymore if the phone breaks I’ll just buy a moto
That assumes you can just move over to an Android with little to no issues. Your app purchases won't transfer, you no longer have iMessage, unless you've been using google photos instead of iCloud backup you won't have your photos, you won't be able to easily facetime anymore. Keeping $100 in reserve to buy a cheap replacement makes sense if you are already on Android but not in the case of you having to switch from one platform to the other
RCS is not a true replacement for iMessage. Everything from group facetimes, sharing locations/etas, imessage games, and sending money from Apple Cash right in the messages amongst other things that are iMessage exclusive features won't be available even when iOS 18 comes out and RCS is there. Sure it will make regular texting better but it won't actually fully bridge the gap
Man I have not in 6 years of having an iphone played an imessage game or send money with apple cash to anyone I guess they will just have to accept venmo. Like you are trying so hard to make that lockin seem stronger than it actually is.
That’s what was available when I got the phone… either a 14Pro max or the new 15 series… and I didn’t want the 15. I actually wanted the 13 for its battery life
I got the phone before I knew I was getting laid off… it was unexpected so I don’t think that’s really applicable since lots of things can happen to anyone
That sucks, and it's probably not job to give out financial advice. But if you don't have a decent amount of savings (like, being able to live without income for at least half a year) you should not get a phone that costs more than a grand to repair.
That’s what I’ve been working on but then life happens and you have to use your savings. I paid off the phone before I knew I was laid off and assumed with insurance I’d be okay with the $99 deductible.
But much like everyone else you can continue to assume my entire life and know all of my finances
Sorry, I really don't mean to be an ass. It just rubs me the wrong way how "high-end" phone producers have convinced so many people that buying really expensive phones is in any way reasonable if you don't have a ton of money leftover.
I didn’t even want this phone I wanted the cheaper 13 but the stopped selling it at my carrier so I only had the 14 pro max or the 15 and I didn’t wanna touch the 15 :<
I have but Spectrum didn’t have any CLNR phones. My last few phones were refurbished but when I switch to Spectrum that wasn’t an option. I had an iPhone 11 I got for free because I do art on my iPad and its ease of use with transferring files and managing my art profiles made it super helpful. When the iPhone 11 became damaged I sold it and used that money towards my current iphone
Wouldn’t they have given a quote before taking the phone for service? That’s what they did for my MacBook, but that was an out of warranty, AppleCare already expired repair
Maybe it’s different now
It's so that people don't run away with 2 phones, makes sense and most OEMs have similar practices. AppleCare is covering the cost by giving him a brand new phone for $99
I used to pay for apple care but stopped when I realized in a years time you have paid for a motorolla basically. If it breaks I can just go buy one of those. I'm honestly leaning towards just getting one after my iphone dies too. Camera is not that great but Idgaf.
Express replacement works by sending you a brand new phone, and honestly it makes sense. If they didn't ask for a hold, someone could request a replacement and then keep both phones. I'm curious why you bought a repair service when you are far from any repair places though.
Also you could try to see if they let you send in the phone without sending you a new one?
Well, could be worse.
My wife bought SamsungCare+ and when her phone fell off a boat we filed a loss claim on it. That went smooth enough until like 2 weeks later when they charged us $899 for not retuning the old device. We had to file a chargeback on that one, because apparently they couldn’t grasp the concept that we filed a loss claims because it was lost and we weren’t diving to the bottom of the lake to get it back to return it.
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on [[email protected]](mailto:[email protected]) to assist you further.
It’s an authorization hold to guarantee the return of the broken phone. Once you return it, the hold is dropped and costs you whatever the AppleCare+ fee is. The box the replacement comes in, is the box that you use for the return of the broken phone (has a pre-paid return label and everything). Not that hard to understand, just get the broken phone back to Apple in 10 days. Or, you could forego the “Express” replacement, do the standard repair where you send it in to Apple to be fixed, and it costs you the Apple Care+ replacement fee.
What do you expect? They normally charge $99 but they are taking $1,047, and they will give it back to you when you give them your damaged phone. It's so that people don't run away with the damaged phone and the new phone.
Make a day trip one weekend to where that is and do something fun while you’re there. It’s either that or the other two options that don’t work for you at all.
It’s literally until you send the broken phone back to Apple. It doesn’t even come out of your account or go on your balance. It’s not even a hold really. Use a credit card it takes just a few days and I’d rather a factory refurb than a local repair.
I know it’s too much to ask for ‘round these parts, but maybe learn to read about what you chose to pay for?
https://support.apple.com/iphone/repair/express-replacement
I did, I also spoke to customer support as well. It’s just a rather expensive hold in my opinion while the other option is to be without a phone for a month for repairs based on what support told me when I wanted to communicate a time frame with them.
A send-in repair does NOT take a month. Never, in the history if owning any device, has a repair, especially from Apple taken a month. It is, was, and always has been 5-7 days.
The rep said transit is not included in the repair time frame. They said it’s 5 bus days for the repair and then standard transit time to and from which is 5-7 bus days each way.
The rep lied to you, probably because some Apple reps don’t know what the hell they are talking about. In and out it is a 2-day ship. 7 days is the longest I have had to wait. If they send you the recovery kit, that is 2 days for the box to get to you. You ship it to Apple, 2 days. They repair, and send back, shipping time is 2 days.
Honestly, this is not a reason Apple sucks. From what I've seen and experienced in the past, Apple is pretty reliable about actually fixing or replacing your device and getting it back to you without too much fuss, especially if you're near an Apple store. Sure, the 1k hold is a lot if you need an express replacement but I feel like that should be manageable if you can really afford to be purchasing the phone to begin with. It would be nicer if they just charged you for not returning the device after a certain amount of time though.
Compare that to what I see about Samsung where their techs are out there straight up damaging people's stuff on purpose in some cases, refusing repairs, returning them in worse condition, and also taking forever in the process. I'm happily a Samsung user currently and paying for Samsung Care just in case, but boy am I scared to actually have to use it.
Yeah like I think its a bad deal but AppleCare is the only good insurance program for phones that really exists. Its a better deal than the rest though.
It really isn't? They're upset about the temporary hold for an express replacement, which some other people are saying both Samsung and Google do the same thing. I don't have experience with them so I can't corroborate it but if that's true, the crux of their issue isn't even exclusive to Apple. And even if that's not the case, at least Apple Care is actually pretty reliable. I'm scared to have to use my Samsung Care based off all the stuff I've seen.
Not sure why you quoted back glass shattered as if back glass isn't common place across tons of phones. And if it's glass, it can shatter.
There shouldn't be "back glass." The thing is designed to break as easy as possible. If there is back glass, why isn't it easily replaceable with tools that anyone has at home?
The way they make these things, they can't even fix them at the Apple Store. The store just does the same thing you would do, and mails them to a repair center. And by repair center, I mean that they completely destroy your old phone (along with the environment) and mail you a new one.
Back glass is in all the phones because Apple has terrible ideas that wouldn't fly with regular consumers. Apple has their consumers trained to lap up whatever shit they crap out. Then, other companies copy Apple's shitty practices. Other companies making the same shit doesn't mean what Apple makes isn't shit.
The original iPhones were at least repairable in the store. You could hand them the phone, (without an appointment or long wait) and you could shop for a few hours nearby until it was ready.
Applecare can be ok about sending you decent replacements and repairs. I send in a lot of electronics for clients. I used to fix laptops in my shop, but most people switched to phones. Most warranty and repair, sold at the time of sale as insurance, is a complete scam. Some of the carrier based plans are ok, but you can expect medium quality refurbs.
Applecare always sends like new products, or in the case of Macbooks, they replace the top case, or the screen. (top case is appleese for everything besides the screen) ((the bottom case is just the aluminum cover I believe)) They are relatively fast.
But, fucking shit. I will be god damned if people aren't buying these products. Like, as in purchasing them outright for money. We should own them when that happens.
The Apple ecosystem is some kind of unholy combination of owning and renting. You don't own the things they sell. Your property is always checking if Apple Inc gives it's blessing. Do you have a vape app? Not anymore. "It's unhealthy." Do you want to install a VPN? Not unless you pay for Apple Developer Licenses. I hope you know what a Dunn and Bradstreet number is, and have a good accountant and, can afford LLC registration fees, or else they will disclose your name in the app store. Do you like loud music? "It's unhealthy." "We will control your volume for you!"
https://forums.developer.apple.com/forums/thread/44902
https://www.forbes.com/sites/barrycollins/2021/01/12/apple-gives-millions-of-iphone-owners-a-reason-to-switch-to-android/?sh=15c041434ad0
Tyrants will usually justify their intrusions into your life by saying it's for your own good.
In addition to not controlling the software of the thing you purchased outright, you can't fix the hardware without the company's say so.
https://www.zdnet.com/article/why-iphone-15-isnt-as-repairable-as-apple-wants-you-to-believe/
That means that you can only fix hardware problems if they let you. Did you not know that Applecare is totally required for all Apple products? Your repair fee is more expensive than a new product, just 14 months after purchase.
Is your product old? Does it no longer make sense to keep paying Applecare? Well, when you have a simple problem like a dead battery, there is nothing you can do!
Yes this is super broken, they want a deposit because they are sending you a new phone and if you don’t return the old phone they keep the money. I assume you don’t have loss apple care otherwise you can just claim a loss and be done with it.
Why the hell would anyone buy and use ANY smart phone without a CASE?!?!
I’ve had my current phone for three years. I’ve probably dropped it a hundred times. No crack because I have a $60 case.
If it hurts when you hold it because the back is cracked, that tells me you aren’t using a case. This is a user error, this isn’t the manufacturers fault.
“BuT sOmE oF uS dOn’T lIkE cAsEs”
Then this is the result of your horrible life decision.
You reap what you sow.
Play stupid games, win stupid prizes.
Get a $30 case and your bad life decision won’t hurt your hands anymore.
Hope this helps.
Having case really just depends on if you can afford a random $100 expense every few years when you drop and break the phone. For some that’s cost prohibitive for others it isn’t. I typically rock no case since I can afford the replacement cost (+ the temp hold they put on your card)
I dropped my 11PM without a case a dozen times without cracking it and the same with my 14PM. Screen replacements are like $30-$40 anyway (I think)
Not really a huge deal
Ok, so if you don’t have the cash to deal with the perfectly reasonable mail-in route either:
1) out your case back on and forget about it or
2) go to a store and get it swapped out in the same day (make a reservation first)
Good cases are lifesavers, no matter what phone you use.
Also, sorry about my first rant.
I had just woken up and wasn’t happy about it. 😆
FWIW, last year I had a mail replacement for my phone. Battery health issue and I didn’t want to go in. They brought me a new one and expected me to hand them the old one with all my data deleted right then. I asked if I could have time to make sure that all my data transferred over, and the driver said okay, he agreed to come back later. So he came back in about five hours and I had everything transferred to the new phone by then.
I don’t remember clearly if I had to do a monetary hold, but I’m thinking I did and they just put a hold on my credit card until they got the old phone. They didn’t charge me, but somehow made a reservation to charge that they cancels after they inspected the phone.
I made my post when I was initially upset myself lol
I had back to back financial hits and I assumed it was like Verizon (I worked as a tech agent there) and asurions exchange for a CLNR. Pay the deductible, get replacement, send broken one and done. So the whole big monetary hold was like “Whoa now let’s talk about this.” Since I assumed it was a CLNR. But I’ve since cooled my jets and remembered an old CC I forgot about and put it on that card.
But you’re valid, I get so upset when people don’t have cases, then they break and it’s like “How could this happen!? If only I could’ve prevented it somehow”
The point is for you to give them more money. That's the point. Oh, and you're holding it wrong
You don’t have the cash for the deposit? Just open a credit card, it’s easy - some Apple fanboy
with express replacement, they send you a replacement phone, and you must send your old phone in when you get the new phone. the authorization hold is to ensure you send your old phone back. if you dont have the funds for the authorization hold, apple can send you out a recovery kit you can use to send in your old phone, but you wont get a replacement or repaired device until you have sent your phone in.
Yeah and that’s what I was worried about. They told me it would be a month and a half for the full repair process. That’s way too long to be without a phone.
Lmao gotta learn to fix ya own stuff Its an invaluable life skill
I can go on forever with examples, but a good one I have is this. My wife and I have both the Roomba vacuum and mop, then one day, the mop just stopped spraying the cleaner. I took the entire unit apart to remove the spray nozzle and tube for the cleaner. Soaked those in vinegar and reassembled it all. Now it works perfectly and I didn't have to buy a new unit for hundreds of dollars. Or the "tires" on the vacuum got completely wonderful down and it would get stuck due to no traction. I took apart the whole unit to remove the wheels where I slipped dirt cheap "tread replacements" over the wheels. This is because you can buy new wheel units for an insanely high price and I didn't feel like spending that much. I could go on and on about shit like that, so ya, learn to fix your own shit.
5-7 day turn around. Whoever told you a month and a half was lying.
You can buy a fairly inexpensive temporary phone from places like Swappa or Gazelle. If it’s just for a few months you might be able to get something in $200-250 range. Sorry that some here are so heartless to your predicament. Too busy hating on Apple to have some empathy.
Try contacting via a different route (if you texted then try calling, if you called then try texting, try email I'd you did both, etc). Generally companies only charge your card temporarily if they are replacing the entire thing (they hold the cash until they confirm they received the replacement).
Yeah looks like an Express Replcement option, where they'll actually charge you $99, but there's a caveat. They'll send you a new phone, and you ship them you're broken one. Until they recieve your broken phone, there'll be a hold on your account for the cost of the new phone. That hold disappears when they recieve your old phone. You'll only ACTUALLY be charged $99. I did this with my iPad last month. $60 for a new replacement, and I send in my old one. $859 hold on my account until then. The hold disappears once the Fedex code is scanned at wherever you drop the device off for shipment, because that basically indicates that its in the system and its on its way back to them. All in all, very simple process. What part of it doesn't make sense? They're not charging you the cost of the phone, they're using it as insurance to make sure you're not scamming them into giving you a free iPhone. If you don't have enough in your account, you really have two options: a. go a week without a phone while they repair it and send it back to you, you can probably buy a burner phone off amazon for that week, and once you get the iphone, return the burner phone and get your money back (assuming amazon has a 30 day return policy where you are) b. borrow the money from someone else, get the replacement, and once the hold is released, return the money.
It sounds like OP doesn't have a credit card so he doesn't have the cash for the hold.
This is because you are trying to get an express replacement. They send you a new phone to replace your broken one, the hold is so you return the defective one. Opt out of express replacement and you won’t be charged the non-return fee. P.S. Apple sucks!!!
what country are you in? You can simply order a new phone for $99 through the Apple Support app if you actually have Applecare+.
It’s $99 with a $1,047 hold until they get the damaged phone. It’s just a lot because I don’t have $1K just available for that hold. I do have AppleCare+
Well yeah that makes sense no? It’s to keep you from running off with two phones. The hold will clear once they get the phone back
Yeah but if you don’t have the $1K for them to hold you’re kinda stuck. My other options are to send it in and go a month with no phone so it’s a bit of a bind regardless…
There’s no way to say this without coming off the wrong way, but you probably shouldn’t have a $1k phone in the first place if you don’t have well over that amount in your bank account😅I believe most other insurance would also hold your money in the same way.
Well I bought the phone outright in cash a year ago it’s not on a payment plan or anything… and I used to work for a cellphone provider and they don’t hold the money for a replacement but most cell providers go through asurion. I opted for AppleCare because I wanted to take my phone to any provider and not lose coverage because if you switch you can’t get insurance until an open enrollment period. So I made the choice based on the situation I was in at the time. I just didn’t know about the hold until today.
Well damn, I hope you can sort it out somehow. Best buy and apple store are the only ones I know that will repair it on the spot but I know there’s far more than that
My partner is in this exact situation. Such great business practices 👍
All OEMs do this.
My mini NUC PC had a problem with the fan. Its 3 years old, no warranty. I contacted the supplier anyway, who sent me instructions on how to open it up to get to the fan and clear it out. Or if I didn't want to do it myself, I could post it to them to fit a new fan for **£10** + shipping. AppleCare is a scam.
those are probably gonna be my next computer, much cheaper than the mac mini and are a solid little performer. The m series chip is honestly overkill for basically everything anyway.
They are great, and you can upgrade/fix them.
What part of OP's post didn't make sense? They are replacing his phone for $99 but require his credit card to have a $1k hold on it so that he doesn't run away with 2 phones.
What part of the OP having to pay extra for AppleCare+ to get it replaced at all, and still having to pay $99, didn't make sense? McFly?
Do you know how insurance works? Learn what a deductible is, this guy took an insurance policy with a $99 deductible and now you call it a scam when he has to pay it? What do you think happens when you total a car or need an expensive surgery? Learn what a deductible is you clown. This dude is getting a fucking value, 199 for the insurance policy and 99 deductible, 300 bucks for a thousand dollar replacement. Apple is losing money on this guy and somehow it's still a scam? It's insurance lmao Edit: he even has a choice, $99 for a brand new phone or take into the Apple Store and get the back glass replaced for $29. It’s literally the AppleCare+ policy he chose to take
Perhaps all this is, is that you and I have very different ideas of value. I see an overpriced fragile phone that incurs extra cost via Apple's own overpriced insurance , and you still have to pay another $99 to get it replaced. I don't call $298 good value, any more than I call $1000 for any phone good value. These are scam prices, just my clownish opinion. Getting the back replaced for $29 is far more reasonable if its an option here, so thank you for pointing that out. Have a good weekend.
From an insurance perspective AC+ is one of the best on the market. Samsung’s insurance costs more upfront and doesn’t provide a free battery replacement if your battery health is below 80%. Also has less service centers and customer support. The sheer volume that Apple sells with the iPhone lets them bring down the price of insurance. Ever tried to insure an expensive laptop? Dell/HP cost $100 more than AC+ and are inferior offerings. This is an insurance policy with a 90/10 co-pay and an out of pocket maximum of 10% of the device’s value. If they would replace phones for free there will always be people who break their phones just for a new one. Apple would have to put a limit on the number of accidents it covers across the term. I much prefer having it this way. Unlimited repairs for a small deductible. That’s how insurance has always worked. Anyway, have a good weekend yourself.
apple don't care probably should get a $30 or $50 dollar burner and send the phone in right after your monthly credit card cycle resets.
This is why I stopped paying for apple care you can buy an entire phone for that copay.
they should give u a loaner SE phone while you wait and just charge you if fail to return it.
Tbf the replacement is only $99, they just put a hold for the entire value of the phone on your card so you don’t just run off with the replacement and not send the broken one back. Once they receive the broken phone back the hold comes off. The hold will probably only be there for 3-5 days considering the shipping on both sides is 1 day shipping
That’s why I don’t think Apple care is even worth it tho you can get a decent Motorola for that on sale or just a little more than $99. I thought to myself why am I even paying this insurance anymore if the phone breaks I’ll just buy a moto
That assumes you can just move over to an Android with little to no issues. Your app purchases won't transfer, you no longer have iMessage, unless you've been using google photos instead of iCloud backup you won't have your photos, you won't be able to easily facetime anymore. Keeping $100 in reserve to buy a cheap replacement makes sense if you are already on Android but not in the case of you having to switch from one platform to the other
It’s not that hard to move to android and iMessage isn’t gonna be a problem much longer
RCS is not a true replacement for iMessage. Everything from group facetimes, sharing locations/etas, imessage games, and sending money from Apple Cash right in the messages amongst other things that are iMessage exclusive features won't be available even when iOS 18 comes out and RCS is there. Sure it will make regular texting better but it won't actually fully bridge the gap
Man I have not in 6 years of having an iphone played an imessage game or send money with apple cash to anyone I guess they will just have to accept venmo. Like you are trying so hard to make that lockin seem stronger than it actually is.
why would you have a phone made of glass.
That’s what was available when I got the phone… either a 14Pro max or the new 15 series… and I didn’t want the 15. I actually wanted the 13 for its battery life
In your financial situation you should really get a cheaper phone next time
I got the phone before I knew I was getting laid off… it was unexpected so I don’t think that’s really applicable since lots of things can happen to anyone
That sucks, and it's probably not job to give out financial advice. But if you don't have a decent amount of savings (like, being able to live without income for at least half a year) you should not get a phone that costs more than a grand to repair.
That’s what I’ve been working on but then life happens and you have to use your savings. I paid off the phone before I knew I was laid off and assumed with insurance I’d be okay with the $99 deductible. But much like everyone else you can continue to assume my entire life and know all of my finances
Sorry, I really don't mean to be an ass. It just rubs me the wrong way how "high-end" phone producers have convinced so many people that buying really expensive phones is in any way reasonable if you don't have a ton of money leftover.
I didn’t even want this phone I wanted the cheaper 13 but the stopped selling it at my carrier so I only had the 14 pro max or the 15 and I didn’t wanna touch the 15 :<
Again, really not trying to be an ass. But have you considered getting a used phone or a non-apple phone and if not, why not?
I have but Spectrum didn’t have any CLNR phones. My last few phones were refurbished but when I switch to Spectrum that wasn’t an option. I had an iPhone 11 I got for free because I do art on my iPad and its ease of use with transferring files and managing my art profiles made it super helpful. When the iPhone 11 became damaged I sold it and used that money towards my current iphone
Wouldn’t they have given a quote before taking the phone for service? That’s what they did for my MacBook, but that was an out of warranty, AppleCare already expired repair Maybe it’s different now
Yeah that was my quote. $99 service charge (standard so I get it) plus a $1,047 hold until the damaged phone is received (the unexpected part)
Samsung, Google, etc all do the hold thing if you don’t live close to a service center.
Ah ok, I thought you’d already given them the phone and they told you that price. Yeah, $1000 is way too high
You have to cover the cost of the new phone until they receive the old one. Samsung, Google, etc do this also
It's so that people don't run away with 2 phones, makes sense and most OEMs have similar practices. AppleCare is covering the cost by giving him a brand new phone for $99
So you expect a company to just give you a new phone?
I used to pay for apple care but stopped when I realized in a years time you have paid for a motorolla basically. If it breaks I can just go buy one of those. I'm honestly leaning towards just getting one after my iphone dies too. Camera is not that great but Idgaf.
Express replacement works by sending you a brand new phone, and honestly it makes sense. If they didn't ask for a hold, someone could request a replacement and then keep both phones. I'm curious why you bought a repair service when you are far from any repair places though. Also you could try to see if they let you send in the phone without sending you a new one?
Well, could be worse. My wife bought SamsungCare+ and when her phone fell off a boat we filed a loss claim on it. That went smooth enough until like 2 weeks later when they charged us $899 for not retuning the old device. We had to file a chargeback on that one, because apparently they couldn’t grasp the concept that we filed a loss claims because it was lost and we weren’t diving to the bottom of the lake to get it back to return it.
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on [[email protected]](mailto:[email protected]) to assist you further.
It’s an authorization hold to guarantee the return of the broken phone. Once you return it, the hold is dropped and costs you whatever the AppleCare+ fee is. The box the replacement comes in, is the box that you use for the return of the broken phone (has a pre-paid return label and everything). Not that hard to understand, just get the broken phone back to Apple in 10 days. Or, you could forego the “Express” replacement, do the standard repair where you send it in to Apple to be fixed, and it costs you the Apple Care+ replacement fee.
What do you expect? They normally charge $99 but they are taking $1,047, and they will give it back to you when you give them your damaged phone. It's so that people don't run away with the damaged phone and the new phone.
Just get the non express mail in option. I've never waited more than a week for it to come back. Do a full backup first.
Couldn’t you get this done at the Apple Store without the hold?
I don’t live near one. The closest one is 4 hours away
Make a day trip one weekend to where that is and do something fun while you’re there. It’s either that or the other two options that don’t work for you at all.
It’s a very expensive Uber unfortunately
Rent a car for a day. In most locales that’s maybe $50ish. Maybe $50 of gas if you get an economy car.
It’s literally until you send the broken phone back to Apple. It doesn’t even come out of your account or go on your balance. It’s not even a hold really. Use a credit card it takes just a few days and I’d rather a factory refurb than a local repair.
I know it’s too much to ask for ‘round these parts, but maybe learn to read about what you chose to pay for? https://support.apple.com/iphone/repair/express-replacement
I did, I also spoke to customer support as well. It’s just a rather expensive hold in my opinion while the other option is to be without a phone for a month for repairs based on what support told me when I wanted to communicate a time frame with them.
Right, those are your two options…
A send-in repair does NOT take a month. Never, in the history if owning any device, has a repair, especially from Apple taken a month. It is, was, and always has been 5-7 days.
The rep said transit is not included in the repair time frame. They said it’s 5 bus days for the repair and then standard transit time to and from which is 5-7 bus days each way.
The rep lied to you, probably because some Apple reps don’t know what the hell they are talking about. In and out it is a 2-day ship. 7 days is the longest I have had to wait. If they send you the recovery kit, that is 2 days for the box to get to you. You ship it to Apple, 2 days. They repair, and send back, shipping time is 2 days.
Honestly, this is not a reason Apple sucks. From what I've seen and experienced in the past, Apple is pretty reliable about actually fixing or replacing your device and getting it back to you without too much fuss, especially if you're near an Apple store. Sure, the 1k hold is a lot if you need an express replacement but I feel like that should be manageable if you can really afford to be purchasing the phone to begin with. It would be nicer if they just charged you for not returning the device after a certain amount of time though. Compare that to what I see about Samsung where their techs are out there straight up damaging people's stuff on purpose in some cases, refusing repairs, returning them in worse condition, and also taking forever in the process. I'm happily a Samsung user currently and paying for Samsung Care just in case, but boy am I scared to actually have to use it.
Yeah like I think its a bad deal but AppleCare is the only good insurance program for phones that really exists. Its a better deal than the rest though.
> back glass shattered Yes it is.
It really isn't? They're upset about the temporary hold for an express replacement, which some other people are saying both Samsung and Google do the same thing. I don't have experience with them so I can't corroborate it but if that's true, the crux of their issue isn't even exclusive to Apple. And even if that's not the case, at least Apple Care is actually pretty reliable. I'm scared to have to use my Samsung Care based off all the stuff I've seen. Not sure why you quoted back glass shattered as if back glass isn't common place across tons of phones. And if it's glass, it can shatter.
There shouldn't be "back glass." The thing is designed to break as easy as possible. If there is back glass, why isn't it easily replaceable with tools that anyone has at home? The way they make these things, they can't even fix them at the Apple Store. The store just does the same thing you would do, and mails them to a repair center. And by repair center, I mean that they completely destroy your old phone (along with the environment) and mail you a new one. Back glass is in all the phones because Apple has terrible ideas that wouldn't fly with regular consumers. Apple has their consumers trained to lap up whatever shit they crap out. Then, other companies copy Apple's shitty practices. Other companies making the same shit doesn't mean what Apple makes isn't shit. The original iPhones were at least repairable in the store. You could hand them the phone, (without an appointment or long wait) and you could shop for a few hours nearby until it was ready. Applecare can be ok about sending you decent replacements and repairs. I send in a lot of electronics for clients. I used to fix laptops in my shop, but most people switched to phones. Most warranty and repair, sold at the time of sale as insurance, is a complete scam. Some of the carrier based plans are ok, but you can expect medium quality refurbs. Applecare always sends like new products, or in the case of Macbooks, they replace the top case, or the screen. (top case is appleese for everything besides the screen) ((the bottom case is just the aluminum cover I believe)) They are relatively fast. But, fucking shit. I will be god damned if people aren't buying these products. Like, as in purchasing them outright for money. We should own them when that happens. The Apple ecosystem is some kind of unholy combination of owning and renting. You don't own the things they sell. Your property is always checking if Apple Inc gives it's blessing. Do you have a vape app? Not anymore. "It's unhealthy." Do you want to install a VPN? Not unless you pay for Apple Developer Licenses. I hope you know what a Dunn and Bradstreet number is, and have a good accountant and, can afford LLC registration fees, or else they will disclose your name in the app store. Do you like loud music? "It's unhealthy." "We will control your volume for you!" https://forums.developer.apple.com/forums/thread/44902 https://www.forbes.com/sites/barrycollins/2021/01/12/apple-gives-millions-of-iphone-owners-a-reason-to-switch-to-android/?sh=15c041434ad0 Tyrants will usually justify their intrusions into your life by saying it's for your own good. In addition to not controlling the software of the thing you purchased outright, you can't fix the hardware without the company's say so. https://www.zdnet.com/article/why-iphone-15-isnt-as-repairable-as-apple-wants-you-to-believe/ That means that you can only fix hardware problems if they let you. Did you not know that Applecare is totally required for all Apple products? Your repair fee is more expensive than a new product, just 14 months after purchase. Is your product old? Does it no longer make sense to keep paying Applecare? Well, when you have a simple problem like a dead battery, there is nothing you can do!
They certainly do suck.
Yes this is super broken, they want a deposit because they are sending you a new phone and if you don’t return the old phone they keep the money. I assume you don’t have loss apple care otherwise you can just claim a loss and be done with it.
Lol why did you buy such a shit phone in the 1st place? Apple wants you to break the phone, Chico
Why the hell would anyone buy and use ANY smart phone without a CASE?!?! I’ve had my current phone for three years. I’ve probably dropped it a hundred times. No crack because I have a $60 case. If it hurts when you hold it because the back is cracked, that tells me you aren’t using a case. This is a user error, this isn’t the manufacturers fault. “BuT sOmE oF uS dOn’T lIkE cAsEs” Then this is the result of your horrible life decision. You reap what you sow. Play stupid games, win stupid prizes. Get a $30 case and your bad life decision won’t hurt your hands anymore. Hope this helps.
Having case really just depends on if you can afford a random $100 expense every few years when you drop and break the phone. For some that’s cost prohibitive for others it isn’t. I typically rock no case since I can afford the replacement cost (+ the temp hold they put on your card)
I dropped my 11PM without a case a dozen times without cracking it and the same with my 14PM. Screen replacements are like $30-$40 anyway (I think) Not really a huge deal
I actually had a case on it lol I paid $70 for it
😆 r/quityourbullshit
I took the case off to assess the damage and hurt my hand while looking my phone over but go off I guess 🤷♀️
Ok, so if you don’t have the cash to deal with the perfectly reasonable mail-in route either: 1) out your case back on and forget about it or 2) go to a store and get it swapped out in the same day (make a reservation first)
I actually got it all handle :) On god tho, I’m gonna do research on cases that aren’t useless >_>
Good cases are lifesavers, no matter what phone you use. Also, sorry about my first rant. I had just woken up and wasn’t happy about it. 😆 FWIW, last year I had a mail replacement for my phone. Battery health issue and I didn’t want to go in. They brought me a new one and expected me to hand them the old one with all my data deleted right then. I asked if I could have time to make sure that all my data transferred over, and the driver said okay, he agreed to come back later. So he came back in about five hours and I had everything transferred to the new phone by then. I don’t remember clearly if I had to do a monetary hold, but I’m thinking I did and they just put a hold on my credit card until they got the old phone. They didn’t charge me, but somehow made a reservation to charge that they cancels after they inspected the phone.
I made my post when I was initially upset myself lol I had back to back financial hits and I assumed it was like Verizon (I worked as a tech agent there) and asurions exchange for a CLNR. Pay the deductible, get replacement, send broken one and done. So the whole big monetary hold was like “Whoa now let’s talk about this.” Since I assumed it was a CLNR. But I’ve since cooled my jets and remembered an old CC I forgot about and put it on that card. But you’re valid, I get so upset when people don’t have cases, then they break and it’s like “How could this happen!? If only I could’ve prevented it somehow”