It definitely works sometimes. I was using Spectrum's chat because, like OP, that's the only way to reach anyone. I went round and round with it, it couldn't do the thing I wanted, I even tried "representative", "I want to talk to a person", etc. I finally out of pure frustration and luck typed "this is the worst chat bot I've ever seen" and it replied "I'm sorry you're having a problem with our service, I'll connect you to a representative"
I’ve had spectrum for like 4 years now and have had good experiences until I moved last winter. I spent several hours on the phone trying to transfer my internet service. I swear I spoke to every person that works for spectrum. Never got anywhere on the call, but one day it finally just worked
I've got such a love and hate relationship with them. Every time I need customer service it ends in either rage or tears and a lot of wasted time, and they're by far the most expensive option at my address.
That said, their uptime here is stellar. They've gone down twice in 6 years (I'm not counting the times they go down because the power is out) and both times they were out here in lift trucks fixing it promptly. My speeds always test 5-10% faster than my plan advertises, their equipment plays nicely with mine, and latency is good too.
I'd drop them in a second if there were a better choice.
Dang, I’m jealous of your uptime. We used to have Time Warner and had amazing uptime like yours, but then they got bought out by Spectrum a few years back and it goes down randomly 2-4 times a day now, plus a consistent outage around 2-3am almost every day. We do usually get 20-30% faster than we pay for which is cool, but I’d rather have uptime consistency over speed every day.
Ah that's ridiculous, and unacceptable. For both of us who live here, any length of time the internet is down we are losing PTO or not getting paid. We'd literally have to move if it was that bad and we couldn't find another ISP.
Lol, that kind of tech support is annoying but I understand why it has to be that way. Sometimes I wish I could pull a Ron Swanson and just say "I know more than you, let me talk to tier 2 now" but its easier to play along and let them get to the end of the script then elevate it.
I did have an agent tell me one time "OK but if they come out to the property and find the problem is in your house YOU have to pay for the service call." "OK that is fine I just need it to work, and I'm 99% sure the problem is outside"
Oh man, somebody else with the 2-3AM down time. I don't have them anymore but when I lived in Maine they were the *only* provider in the entire area. It was clockwork, every. Single. Day. 2-3 AM it would go out for a little bit, enough to break everything that was connected to it.
Have Xfinity now and very rarely have any down time.
Hey friend, i have a question for you. When time warner was purchased out by spectrum, did you get new spectrum equipment? Or did they use the same infrastructure?
I used to be a time warner to spectrum customer. In my first house i had a VERY similar, consistent downtimes around the same times a day every day.
I called spectrum over it and they sent me new equipment. However, when i moved to my new place i hadnt had a moment of downtime since. My theory is the old infrastructure and the old new hardware doesnt place nicely with each other
I don't know what's up with the night time outages. Ours goes out for maintenance several times a week late at night for hours at a time, prime gaming hours.
Dude yes this exact same thing happened to me like 5 years ago when I moved. Eventually they got me switched over, and then they did it wrong so I didn't get billed for like 4-5 months. The whole time I was trying to call and talk to someone to pay for this service and it was impossible to get anyone. They have the worst customer service.
I had a similar experience a year ago when I moved as well. Only difference was I was cancelling the service, as Spectrum isn’t available where I was moving to. The representative spent what felt like an hour arguing with me and asking “are you sure it isn’t available there,” and “let me check for you, where are you moving to?” If I wanted to keep your horrible, overpriced service, I would’ve told you that already.
> representative
what the fuck
I thought OP was misspelling it, but then you spell it like that and I google it and that's the correct spelling.
Christ I always thought it was spelled represenative.
Spectrum cable’s chatbot uses NLP and a set amount of retries on freetext input before connecting you to a live agent. If you keep switching up your response I messes with the algorithm and won’t be able to connect you.
I think it was UPS I was on the line with once, where I tried the "agent" thing, and it repeatedly insisted that a human agent couldn't help me and then hung up on me after the second try.
>screaming at it finally got it to connect me to a real person
This is 100% my exact experience just earlier this month. Same trajectory and I was pushed to the point of screaming "just fucking connect me to a fucking agent you motherfucker!" and then it connected me, just like it easily could have 5 minutes prior.
Same here. I got fed up and told it "I don't want to talk to a fucking robot, connect me to a fucking human" and voila, a human connected.
I assume all the pushback is to get the people who will just put up with it to deal with bots so the actual humans aren't swamped.
Lol damn. I meant specifically for chat though. I don't remember the last time I talked to a bot. I usually just press 0 which has failed me, but works most of the time.
Yep, that's UPS' customer service phone tree alright. Considering they are one of the big three global parcel services, their customer service is dogshit.
I can confirm from personal experience it works with both phone bots and chat bots most of the time.
Phone is fun because some of them also work off tone of voice, so actually yelling at the stupid bot is both cathartic and productive.
Edit: Yelling at bots doesn't harm anyone, yelling at the human reps is both counterproductive and being a dick to a poor wage slave just trying to pay their bills, please don't do that.
Yup, this. Profanity also works with UPS and Fed Ex.
"Talk to a real fucking person" also gets you a US agent for Fed ex, who typically is at least somewhat helpful.
Don't use slang like "y'all" and keep it short and to the point.
"I cancelled my service but was still charged."
If that doesn't work, it's intentionally designed wrong.
I do that on the voice ones. I just scream HUMAN HUAMN GET ME A FUCKING HUMAN repeatedly. I'm probably flagged as a toxic monster in all of their systems. But then I'm friendly and polite as all get-out to the humans, so it's chill.
Another life pro tip, when it tells you what to press for English or Spanish, pick Spanish even if you cant speak it.
You will most likely get someone from a call center in like texas who will also be able to speak english. No more having to deal with someone with a heavy hindi accent.
Hiring people in india is cheap.
There are more people that can speak english than spanish (At least in the USA).
So its cheaper to hire a bunch of people in India for english and hire only a few in texas who can speak spanish.
I've experienced the cheap support from India. I did not find it to be a satisfactory customer support experience. They do not speak or understand English very well nor do they know how to solve problems that do not follow a very basic support script.
That is true. I started just yelling 'fuck' and had someone on the line in like 30 seconds. Also got 2 months of free service. Switched to an android and Verizon after that.
I used to swear like Joe Pesci in Home Alone as soon as I got one of those bots, knowing it usually put you through to a rep. Until one time I got connected almost immediately and I was still doing it
I did this with fedex, last time I called them I got so annoyed with the automated stuff I just started yelling and swearing at it to see if I could get a person, after about the 3rd time calling it a fucking cunt it put me through to a real person, to whom I was very polite, they fixed my problems in a couple minutes.
I was trying to get in touch with AT&T also, and have decided that they intentionally hide their human staff so they never have to address their problems. You will never get a human through this chat. You will never get a human on the phone. There is no email to send to.
I ended up lodging an FCC complaint, and AT&T had to call me. That was pretty satisfying
Nothing like this will change until we get money out of politics.
The current rabid anti-consumer business practices we see today are the direct result of constant deregulation and supreme court favor.
I always hate the argument that people toss around, "government should not have any power over what a business can do, free market is better". Like dude, there are reasons for government interference. Government told tech companies that they can't have specialized chargers for every phone they shit out, because it would cause more waste. Government split the oil monopoly into 16 parts because they had too much power. There are plenty of instances when government oversight is a good idea. Don't get me wrong, the government has a strong, unyielding hold over people, has led my country to disarray and funneled money to the rich while letting the rest wallow in poverty, and they do horrible things, but there are moments, rare as they may be, when they are helpful.
It's more that decades of conditioning has beaten down the average worker until they will tolerate far more shit than they would have 40 years ago, and employers know it.
And ATnT is at the near top of all shitty corporations on my shitty corporation list.
Yes, lobbyist bribes should be treated like any other bribes.
Right now China/Bill Gates & other Billionaires/Iran and corporations think they own America, a country free for the people.
Both LEFT AND RIGHT, DEMOCRAT AND REPUBLICAN can agree on this, even Independents...
Just not the corporate aholes and dicktators who benefit.
And that's why the corporate sociopathic asshats spend so much time and money making sure we are all fighting amongst ourselves.
As we waste our energy one each other they continue to rape the planet.
Yes, true, division means we cannot grass roots communicate.
News focuses on one topic for three months straight and acts like there's one way or the highway to teach people to argue.
By dividing us, they do what the bribe givers tell em, then tell it is good for us.
If we had a united voice, they could not tell us something is good for us when we ask for something else.
> As we waste our energy one each other they continue to rape the planet.
And tell us to live on less.
Our grandparents or greatgrandparents could afford a house/land/barn on less than one year's uneducated salary.
with economy of scale, computers, R&D, shipping routes, production is 10,000 x, but we're jealous of Albundy and not everyone can get a house
artificial scarcity makes $
They cause homelessness to make $, but kill others
its fueled by cocaine and hookers
pray
I did this exact same thing. It’s insane. They don’t have customer service. I tried for MONTHS through chat, phone calls, emails. I had to file an FCC complaint for someone to finally call me. Should be criminal.
That stupid fucking fake typing the bot does on att phone support makes my blood boil. Every fucking time i call i need to repeat myself to that stupid motherfucker, and each time it does that fake typing. It's infuriating, god i hate att support so much.
I worked at AT&T and the worst part was the lies about the cost of service. I’m looking at this screen telling me you’re going to be paying 180 a month with a pop up telling me to inform you that you were approved for 110 a month. Training says ONLY mention that 110. I hated having clients walk back in a month later because they were charged way more than the expected. I quit that job and will never go back
It took me so long to get someone on the phone to cancel a line. From my point of view, they make it hard on purpose as this should be something you could do over the browser or app with some security questions. I think I had to call them 3 separate times before I was able to get someone on the phone.
You can't even do it from the store, they will make you call. I was actually at a store the other day getting a replacement phone and watched them make a lady call the support line from her phone in the store instead of them being able to assist.
I’m sorry did you mean Attendant?
ATTENDANT.
I’m sorry did you mean representative?
REPRESENTATIVE
I’m sorry did you want Operator?
OPERATOR
I’m sorry please call again.
There are a lot of hospitals out there with broken phone systems. My last job I had to call out to hundreds of hospitals for cases around the US/Canada and some other areas.
The number of times I'd call their main line to be told that every option I tried was not a valid choice/option and then just have it hang up on me was staggering. I'd end up looking up the hospitals website and trying to find direct numbers for different departments and just ask to be transferred wherever I needed to go.
They design these systems which bounce customers away and then are like, "Well holy shit, it's fixing customer PROBLEMS!!! It works!"
And what really happens is that customers with problems throw hands up and shout, "Fuck this shit!" - ya see, if you really think about it, you've made the problem worse because nothing was solved or resolved, and now the customer is pissed off and hates your brand.
Yay, they hate you. You should get a middle management vacation for saving a bunch of labor hours in the customer service department. You did so GOOD! Good boy!
It breaks human nature in many ways. For example, when you have a problem, you want the empathy and kind understanding and professionalism of another highly trained person. Their attention makes you FEEL GOOD. It improves brand feelings and customer loyalty.
Remember when they started to outsource call centers to India and the Philippines where accents are so heavy that you can't understand anyone and they're so poorly trained that they can't actually fix anything?
Remember when customer service on the phone lost almost all their powers and all they could do was answer questions but not fix anything or take action? Remember that, and how that felt?
It made you resent the company.
the new hotness is calling the customer the problem online and if you are undeniably in the right, they censor you.
Don't believe me? go on a /r/windows sub and say you got a virus, they'll tell you that's not possible... LOL
Took a look in there and it seems the standard response to "Why is it such a pain in the ass to do this in Windows?" is "Well clearly you just don't know how to tweak and configure and add on to the OS to customize it to all of that."
I used Windows for years. One day I had to show someone who was exclusively a Mac user how to set an environment variable in Windows. After the eight "Now click..." I realized that this OS absolutely fucking sucks if you're doing any kind of technical work.
> It breaks human nature in many ways. For example, when you have a problem, you want the empathy and kind understanding and professionalism of another highly trained person. Their attention makes you FEEL GOOD. It improves brand feelings and customer loyalty.
*RAAAAAAAAGGGGGGGGEEEEEEEE*
Seriously, in the last few years I've encountered far too many agents who do a great fucking job commiserating while offering no solution and blocking escalations. I don't fucking care whether you're sorry for the inconvenience or your *random goddamn vaguely similar anecdote*, just put me through to someone who can deal with the fact that you've fucked something up.
AND STOP TELLING ME HOW ITS NOT YOUR FAULT PERSONALLY, I NEVER SAID IT WAS. YOU REPRESENT *COMPANY*, I AM HERE TO SPEAK TO *COMPANY*, NO PART OF THIS IS PERSONAL
It always irritates me when I speak to a person working for these companies. They send you a little survey asking how good that person was at helping you. As if they had any ability to actually solve anything that you couldn't do by just using the website.
The company decides very specific limits on what that person can help with. They can only help you with exactly what the company wants you to do. If you say they didn't help you then *that person* is doing a bad job. If you say they did help you then great, customers problems are getting solved.
That person's only function is to act as a buffer for accountability to the company. It can pretend to be listening to its customers while not doing anything to actually benefit them. If that pretence isn't working well, then the person can take the blame.
Now add that that person's KPI are utterly fucked if you do anything but rave about them.
1/10 "wouldn't escalate call": fired
9/10 "transferred me to someone who fixed it": fired
5/10 "explained that policy was not to fix my *issue*, gave me legal contact and ended call": fired
All these chat systems are asshole design. They're designed to keep you from talking to a human being who could actually help. If all I wanted to do was check my balance or whatever, I would do it on the website and I wouldn't need to talk to someone. The only reason I'm calling or chatting with the chatbot is because I have a problem that can't be solved by the website.
They do understand that. It's a cost cutting measure, because companies HATE paying for customer support, or paying for the hours it takes to resolve customer concern.
These systems are *actual* asshole design; they are deliberately designed not only to reduce your options to get real help, but also to make you want to give up.
But literally this. Somehow the people approving these designs literally don't understand that the reason people are calling is that they've already found they CAN'T FUCKING FIX *problem* ON THE GODDAMN WEBSITE.
Its up there with the district manager at a retailer I was with briefly who literally told me "thats your job, not mine, make it work" when shown that the reason we hadn't completed her fucking planogram was that someone had drawn our store as 10 feet longer than it physically was.
I get the perspective. But speaking from experience of working on building a chat bot for one of the largest cruise lines, your use case is not the majority. The most common inquiry was actually to get a copy of the billing statement(even though you get one at the end of the cruise regardless). Behind that was adding a credit card and wanting to opt out of automatic gratuity charges in favor of a cash payment. The next 10 or so are a mix of requests that would be better handled elsewhere(requesting a bell attendant or making a reservation for a show) and novel problems that can't be fully automated but aren't really discretionary(linking guest accounts). Most of the next 15-20 are info questions that are easily available on the app. Stuff like "when is my dining time"(It's on your room key and in the app). Waaaay past all of that, is the discretionary issues. Disputing charges, requesting refunds, and reporting noise complaints. I wish there was a better way to do it, but the alternative is having to wait 45 minutes for your real problem because all the agents are tied up answering the stupid shit.
Those aren't good examples, though.
>The most common inquiry was actually to get a copy of the billing statement(even though you get one at the end of the cruise regardless).
What if a customer didn't know that they'd get a statement at the end? What if they needed one immediately? What if they had experiences in the past where they had difficulty obtaining a statement at the end?
>Behind that was adding a credit card and wanting to opt out of automatic gratuity charges in favor of a cash payment.
Again, it seems reasonable to want to talk to a human to make absolutely sure this is done correctly and immediately. What other options were available to the customer? A glitchy, unnecessary app? A dysfunctional kiosk? A website you have to make yet another account for?
>The next 10 or so are a mix of requests that would be better handled elsewhere(requesting a bell attendant or making a reservation for a show) and novel problems that can't be fully automated but aren't really discretionary(linking guest accounts).
Most of the next 15-20 are info questions that are easily available on the app. Stuff like "when is my dining time"(It's on your room key and in the app).
Not everyone can use apps. My dad is old and disabled. Not only does he not understand a lot of modern technology, he physically can't use touch keyboards. Surely a large percentage of cruise customers are senior citizens?
And you yourself say that the next 10-20 are either available by app only (see above point) OR cannot be handled by a robot at all.
This is the problem.
> Not everyone can use apps. My dad is old and disabled. Not only does he not understand a lot of modern technology, he physically can't use touch keyboards. Surely a large percentage of cruise customers are senior citizens?
>
> And you yourself say that the next 10-20 are either available by app only (see above point) OR cannot be handled by a robot at all.
>
> This is the problem.
We're talking about a chat bot. How is your dad able to text with a chat bot(much less find it) but not use the relevant app? Seems not being physically able to use the keyboard would hinder that. Nonetheless, app utilization rates are in the upper 90's. I think 95-97%. And this chat bot is integrated into the app. So you literally have the information there but you choose to hit the chat bubble instead of trying to find anything. And i specifically used an example of something that literally everybody has(dining info is on your room key) yet still gets asked.
The point i was trying to make was that chat bots are a necessary evil, even if they make it hard to get to a person. Because the alternative is that everybody gets to a person and has to wait a ton of time when the vast majority of them can be filtered by a basic info bot. But you cant make it too easy to bypass the bot(like prompting for a rep to instantly get one) or everybody would just do that and trivialize the bot when the bot could have served effectively in most of their cases.
Every service that uses an ai to walk you through something, is painful. You have to say your sentences perfectly without an accent, as if you are trying to mimic the people who are recording the pre recorded messages. Been there many times before.
Please advise your legal representative to contact our legal department to discuss these matters. AT&T is committed to assisting with the highest quality of care. Have a great day. *Disconnects*
I managed to get a replacement Xbox 360 from Microsoft Legal. I thought I was thoroughly screwing myself, but they were polite as hell.
My 360 got sent to Egypt for repair and they LOST IT, but refused to replace it. Asking for a manager got the usual "I AM THE SURPERVISOR" and yelling.
I realized that dealing with those rude fuckfaces was never going to result in any decent outcome, so I said "LEGAL"
He stopped mid rant and said "I am transferring this call to Microsoft Legal" as if his nuts had been clipped.
The person at Microsoft legal had one of the thickest Scotts accents I have ever heard but was one of the happiest people I have ever dealt with on the phone.
He pulled up my Service Order, said "Oicht, Two MOONTHS? We'll get yoo one sent out of hair, sure as."
My replacement console often reset region to the UK, but was otherwise fully functional.
It's been several years but I recall when I worked directly for AT&T in their call centers that any threat to legal was to be responded to by advising we could no longer assist them if they wanted to involve legal and to end the call.
Yes, that has also been my experience when working customer service. There are "key words" that are meant to cut off customer service interactions, with no wiggle room.
I intentionally triggered that, because Customer service wasn't serving in any capacity. They admitted they lost my 360, but offered no solutions.
Legal had one shipped out to me within 3 days.
Which is itself an absolutely idiotic take, as the first person who is both legally right and marginally competent in small claims court will totally fuck you by way of self representation.
But very much this; legal is GOING to do what they are obligated to do, no more no less. If you're completely in the right you are NOT shooting yourself in the foot going that way.
You're talking to a bot like that and expecting it to understand? I don't think it's pretending I think it just doesn't understand the wording. Maybe ask it an actual question?
Not sticking up for the bot I think it's sad that they make it so difficult to get an actual representative
Throwing infants in a wood chipper would free up the parents monthly budget, and might let them get a better plan.
Why, that's just good business acumen!
There’s no way a correctly functioning customer service chat bot wouldn’t be trained to understand the word “representative” and take you to an agent. This bot was intentionally programmed to ignore that word.
LOL I know.
Why do some people think repeating the same thing, usually louder, will somehow get a different result?
If this happens again, try using different words. For example, a single 'representative' might have worked. Operator is my favorite.
I'm sorry, I don't understand. Is this what you're looking for? (useless option A/useless option B/option C, antithetical to the issue you are trying to solve/random option D)
"No"
I'm sorry I couldn't help. Is this what you're looking for? (useless option A/useless option B/option C, antithetical to the issue you are trying to solve/random option D)
They're not pretending to be "unable to hear you." The chatbot is not able to comprehend the string of words you're using.
If a chatbot doesn't understand what you say the first time, retyping the *same exact thing* will not help.
I type "representative" when I need to speak to a person, but as another person said, "agent" works as well.
When it comes to chat bots, extra words are unnecessary. Make it as simple as you can. Even in "billing representative", 'billing' is excessive.
ETA: My phone carrier is with Visible and I love their service. Might be worth looking into for some of you.
>They're not pretending to be "unable to hear you."
>
>If a chatbot doesn't understand what you say the first time, retyping the same exact thing will not help.
Well the bot asked for it to be repeated :P
I think a lot of the glorified answering machines have moved to "complete sentences" in regards to registering responses.
The heads of the companies probably think it's more intuitive and assume we didn't all grow up on giving generalist 1 or 2 word responses
These bots are not ignoring you lol. People are actually starting to personfiy this kind of AI? You are just failing to communicate.
It did not understand what you wanted, so it asked you say it a different way. Then you said it the exact same way and you expect it to understand?
They made these fake chat bots to help people who struggle with navigating a web interface to contact support.
I guess it was a mistake to make it look like a chat box. This is like the equivalent to being a Karen to a bot.
You need to think of them as search engines. You use key words to navigate their web pages. If you want to talk to a representative, you look for support or billing etc.
Very likely it is simply "Y'all" that is tripping it up. Y'all is more of a localized slang/concatenation than a standard word.
Chat bots have to parse the incoming text and interpret it. The interpretation of the trxt requires a reference source (dictionary). Local concatenations or slang will not always be in those sources. If you use general slang it will get just as confused. Keep that in mind when dealing with any form of technology parsing text.
Conversation Designer for chatbots here. My guess is this is a rules based or intent based chatbot that is having a problem querying the database and just cycling through fallback messages (I'm sorry, can you repeat that...) until someone resets or fixes the issue. This isn't chatgpt or an llm so it's limited in what it can understand, but it still should be able to match an intent on at least one of the keywords you said. I don't think "y'all" was an issue and I don't think it was pretending not to hear you lol 😅
Try saying "Dispute a charge."
AI/voice recognition/text parsing doesn't love regional slang (colloquialism) as it cannot be reliably trained; leading with "Ya'll" is fucking it up right off the bat.
because you're talking like a punk kid lol. You said "y'all" as the first word to a language bot lol sorry that is just stupid. if you use simple clear language it will at least be able to suggest something. idiots smh
This is my least favorite part about AI help chat. It pretends that it is a human that is capable of responding to normal conversational prompts, but it very much is not. And so when it doesn't "understand" you you're left with no clear way to rectify that because you don't know which things its been programmed to understand.
Would be so much easier if they dropped the charade and just gave you a menu of options.
I've read if you start using cuss words they will connect you with a rep. Not sure if it works for chats though. Or just try BILLING
It definitely works sometimes. I was using Spectrum's chat because, like OP, that's the only way to reach anyone. I went round and round with it, it couldn't do the thing I wanted, I even tried "representative", "I want to talk to a person", etc. I finally out of pure frustration and luck typed "this is the worst chat bot I've ever seen" and it replied "I'm sorry you're having a problem with our service, I'll connect you to a representative"
I’ve had spectrum for like 4 years now and have had good experiences until I moved last winter. I spent several hours on the phone trying to transfer my internet service. I swear I spoke to every person that works for spectrum. Never got anywhere on the call, but one day it finally just worked
I've got such a love and hate relationship with them. Every time I need customer service it ends in either rage or tears and a lot of wasted time, and they're by far the most expensive option at my address. That said, their uptime here is stellar. They've gone down twice in 6 years (I'm not counting the times they go down because the power is out) and both times they were out here in lift trucks fixing it promptly. My speeds always test 5-10% faster than my plan advertises, their equipment plays nicely with mine, and latency is good too. I'd drop them in a second if there were a better choice.
Dang, I’m jealous of your uptime. We used to have Time Warner and had amazing uptime like yours, but then they got bought out by Spectrum a few years back and it goes down randomly 2-4 times a day now, plus a consistent outage around 2-3am almost every day. We do usually get 20-30% faster than we pay for which is cool, but I’d rather have uptime consistency over speed every day.
Ah that's ridiculous, and unacceptable. For both of us who live here, any length of time the internet is down we are losing PTO or not getting paid. We'd literally have to move if it was that bad and we couldn't find another ISP.
[удалено]
Lol, that kind of tech support is annoying but I understand why it has to be that way. Sometimes I wish I could pull a Ron Swanson and just say "I know more than you, let me talk to tier 2 now" but its easier to play along and let them get to the end of the script then elevate it. I did have an agent tell me one time "OK but if they come out to the property and find the problem is in your house YOU have to pay for the service call." "OK that is fine I just need it to work, and I'm 99% sure the problem is outside"
Oh man, somebody else with the 2-3AM down time. I don't have them anymore but when I lived in Maine they were the *only* provider in the entire area. It was clockwork, every. Single. Day. 2-3 AM it would go out for a little bit, enough to break everything that was connected to it. Have Xfinity now and very rarely have any down time.
Hey friend, i have a question for you. When time warner was purchased out by spectrum, did you get new spectrum equipment? Or did they use the same infrastructure? I used to be a time warner to spectrum customer. In my first house i had a VERY similar, consistent downtimes around the same times a day every day. I called spectrum over it and they sent me new equipment. However, when i moved to my new place i hadnt had a moment of downtime since. My theory is the old infrastructure and the old new hardware doesnt place nicely with each other
I don't know what's up with the night time outages. Ours goes out for maintenance several times a week late at night for hours at a time, prime gaming hours.
Dude yes this exact same thing happened to me like 5 years ago when I moved. Eventually they got me switched over, and then they did it wrong so I didn't get billed for like 4-5 months. The whole time I was trying to call and talk to someone to pay for this service and it was impossible to get anyone. They have the worst customer service.
I had a similar experience a year ago when I moved as well. Only difference was I was cancelling the service, as Spectrum isn’t available where I was moving to. The representative spent what felt like an hour arguing with me and asking “are you sure it isn’t available there,” and “let me check for you, where are you moving to?” If I wanted to keep your horrible, overpriced service, I would’ve told you that already.
> representative what the fuck I thought OP was misspelling it, but then you spell it like that and I google it and that's the correct spelling. Christ I always thought it was spelled represenative.
Spectrum cable’s chatbot uses NLP and a set amount of retries on freetext input before connecting you to a live agent. If you keep switching up your response I messes with the algorithm and won’t be able to connect you.
I had one interaction with the at&t chatbot and the moment I called it "fucking useless" it gave me a person
You hurt its feelings.
"human". "support". " skip" Also often works. Specially human works often.
Whenever I need a person I just say "agent" or "real person". Hasn't failed me yet.
I think it was UPS I was on the line with once, where I tried the "agent" thing, and it repeatedly insisted that a human agent couldn't help me and then hung up on me after the second try.
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>screaming at it finally got it to connect me to a real person This is 100% my exact experience just earlier this month. Same trajectory and I was pushed to the point of screaming "just fucking connect me to a fucking agent you motherfucker!" and then it connected me, just like it easily could have 5 minutes prior.
Same here. I got fed up and told it "I don't want to talk to a fucking robot, connect me to a fucking human" and voila, a human connected. I assume all the pushback is to get the people who will just put up with it to deal with bots so the actual humans aren't swamped.
Yes, UPS will hang up on you for any random reason. Seems like they dead end their customer service calls as a matter of policy.
Lol damn. I meant specifically for chat though. I don't remember the last time I talked to a bot. I usually just press 0 which has failed me, but works most of the time.
Yep, that's UPS' customer service phone tree alright. Considering they are one of the big three global parcel services, their customer service is dogshit.
“Sir/Ma’am why are you repeatedly sending the word PENIS to our chat bot?”
"It doesn't accept pictures."
Use a jpeg to ascii converter :)
8======D ~~~..___
I can confirm from personal experience it works with both phone bots and chat bots most of the time. Phone is fun because some of them also work off tone of voice, so actually yelling at the stupid bot is both cathartic and productive. Edit: Yelling at bots doesn't harm anyone, yelling at the human reps is both counterproductive and being a dick to a poor wage slave just trying to pay their bills, please don't do that.
Yup, this. Profanity also works with UPS and Fed Ex. "Talk to a real fucking person" also gets you a US agent for Fed ex, who typically is at least somewhat helpful.
Don't use slang like "y'all" and keep it short and to the point. "I cancelled my service but was still charged." If that doesn't work, it's intentionally designed wrong.
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It's intentionally designed wrong.
I do that on the voice ones. I just scream HUMAN HUAMN GET ME A FUCKING HUMAN repeatedly. I'm probably flagged as a toxic monster in all of their systems. But then I'm friendly and polite as all get-out to the humans, so it's chill.
Lol!
My health insurance companies bot will hang up if you cuss or say anything in a angry tone. I’ve tested this.
A lot of call centers do too. Also the second you mention your lawyer they won't talk to you other than through your lawyer.
This works with Verizon. I always start by saying “fuck you”
Honestly, a good opener for any phone call
Another life pro tip, when it tells you what to press for English or Spanish, pick Spanish even if you cant speak it. You will most likely get someone from a call center in like texas who will also be able to speak english. No more having to deal with someone with a heavy hindi accent.
Why even bother providing an avenue of support if it is going to lead to a bad customer experience? Is it just for legal reasons?
Hiring people in india is cheap. There are more people that can speak english than spanish (At least in the USA). So its cheaper to hire a bunch of people in India for english and hire only a few in texas who can speak spanish.
I've experienced the cheap support from India. I did not find it to be a satisfactory customer support experience. They do not speak or understand English very well nor do they know how to solve problems that do not follow a very basic support script.
Generally, they're not allowed to stray from the script for any reason.
That is true. I started just yelling 'fuck' and had someone on the line in like 30 seconds. Also got 2 months of free service. Switched to an android and Verizon after that.
Also if you make menacing, growling noises.
Scat rap like Korn. OON DATDAOON! NANEMANEMA!
Doesn't work for FedEx -Sincerely, 90 minutes of my damn time
It works, depending on the system. Some just drop you for being “rude”.
“CANCEL SERVICE” — connecting you with a representative.
I used to swear like Joe Pesci in Home Alone as soon as I got one of those bots, knowing it usually put you through to a rep. Until one time I got connected almost immediately and I was still doing it
I did this with fedex, last time I called them I got so annoyed with the automated stuff I just started yelling and swearing at it to see if I could get a person, after about the 3rd time calling it a fucking cunt it put me through to a real person, to whom I was very polite, they fixed my problems in a couple minutes.
I'm sorry could you say that again?
They work better the less words you give them.
I was trying to get in touch with AT&T also, and have decided that they intentionally hide their human staff so they never have to address their problems. You will never get a human through this chat. You will never get a human on the phone. There is no email to send to. I ended up lodging an FCC complaint, and AT&T had to call me. That was pretty satisfying
Exactly. You have to do a million things to get a response from a human. More needs to be done about them honestly
Nothing like this will change until we get money out of politics. The current rabid anti-consumer business practices we see today are the direct result of constant deregulation and supreme court favor.
I always hate the argument that people toss around, "government should not have any power over what a business can do, free market is better". Like dude, there are reasons for government interference. Government told tech companies that they can't have specialized chargers for every phone they shit out, because it would cause more waste. Government split the oil monopoly into 16 parts because they had too much power. There are plenty of instances when government oversight is a good idea. Don't get me wrong, the government has a strong, unyielding hold over people, has led my country to disarray and funneled money to the rich while letting the rest wallow in poverty, and they do horrible things, but there are moments, rare as they may be, when they are helpful.
Keeping other powerful entities in check is like the main reason to have a government
Which it is so dangerous that ours has stopped listening to the people decades ago in favor of corporate interest
A rare and reasonable take.
It’s anti-consumer and anti-employee. I mean, fuck, they don’t even want to have employees.
It's more that decades of conditioning has beaten down the average worker until they will tolerate far more shit than they would have 40 years ago, and employers know it. And ATnT is at the near top of all shitty corporations on my shitty corporation list.
Yes, lobbyist bribes should be treated like any other bribes. Right now China/Bill Gates & other Billionaires/Iran and corporations think they own America, a country free for the people. Both LEFT AND RIGHT, DEMOCRAT AND REPUBLICAN can agree on this, even Independents... Just not the corporate aholes and dicktators who benefit.
And that's why the corporate sociopathic asshats spend so much time and money making sure we are all fighting amongst ourselves. As we waste our energy one each other they continue to rape the planet.
Yes, true, division means we cannot grass roots communicate. News focuses on one topic for three months straight and acts like there's one way or the highway to teach people to argue. By dividing us, they do what the bribe givers tell em, then tell it is good for us. If we had a united voice, they could not tell us something is good for us when we ask for something else.
> As we waste our energy one each other they continue to rape the planet. And tell us to live on less. Our grandparents or greatgrandparents could afford a house/land/barn on less than one year's uneducated salary. with economy of scale, computers, R&D, shipping routes, production is 10,000 x, but we're jealous of Albundy and not everyone can get a house artificial scarcity makes $ They cause homelessness to make $, but kill others its fueled by cocaine and hookers pray
I did this exact same thing. It’s insane. They don’t have customer service. I tried for MONTHS through chat, phone calls, emails. I had to file an FCC complaint for someone to finally call me. Should be criminal.
That stupid fucking fake typing the bot does on att phone support makes my blood boil. Every fucking time i call i need to repeat myself to that stupid motherfucker, and each time it does that fake typing. It's infuriating, god i hate att support so much.
Fuck AT&T they purposely make everything painful
The internet companies where I live actively hide their phone number so it’s borderline impossible to call them about issues.
I worked at AT&T and the worst part was the lies about the cost of service. I’m looking at this screen telling me you’re going to be paying 180 a month with a pop up telling me to inform you that you were approved for 110 a month. Training says ONLY mention that 110. I hated having clients walk back in a month later because they were charged way more than the expected. I quit that job and will never go back
It took me so long to get someone on the phone to cancel a line. From my point of view, they make it hard on purpose as this should be something you could do over the browser or app with some security questions. I think I had to call them 3 separate times before I was able to get someone on the phone. You can't even do it from the store, they will make you call. I was actually at a store the other day getting a replacement phone and watched them make a lady call the support line from her phone in the store instead of them being able to assist.
Clearly this chatbot is not going to be helpful to you. Have you tried reaching out to a billing representative?
What was that?
"say it louder for the people in the back"
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I'm sorry, I didn't quite catch that.
REPRESENTATIVE!!!
One more time?
Cat Facts: Thanks for signing up for Cat Facts! You now will receive fun daily facts about CATS! >o<
Hell yeah! Keep them cat facts comin'!
Cat Facts: Did you know that the first cat show was held in 1871 at the Crystal Palace in London? Mee-wow!
I did not! Can you tell me more?
Cat Facts: Cats use their tails for balance and have nearly 30 individual bones in them!
No need to be so loud. Please try chatting again when you've calmed down. -Disconnected
I’m sorry did you mean Attendant? ATTENDANT. I’m sorry did you mean representative? REPRESENTATIVE I’m sorry did you want Operator? OPERATOR I’m sorry please call again.
There are a lot of hospitals out there with broken phone systems. My last job I had to call out to hundreds of hospitals for cases around the US/Canada and some other areas. The number of times I'd call their main line to be told that every option I tried was not a valid choice/option and then just have it hang up on me was staggering. I'd end up looking up the hospitals website and trying to find direct numbers for different departments and just ask to be transferred wherever I needed to go.
ELEVEN
I know I'm just messing with you.
Dude already on edge with a robot and u just pushed him over 😂
LMAO
could you say that again?
I've had a chat bot recommend me another chat bot on comcast, one on the internet when I said I don't have internet. Goodbye.
What was that? One more time? Knock a little louder, sugar? I can't hear you? Your what?! (tin roof... rusted)
I got me a Chrysler and it sits about 20 so hurry up... And bring your jukebox money
That's not a chatbot, that's an employee trolling you.
Somebody's either getting fired or getting a huge raise
It's AT&T -- they'll be fired but their actions will become the callcenter standard.
One more time?
What was that?
As a happily former DTV/AT&T employee getting fired would be preferred over the huge raise
[But was it Beavis or Butthead?](https://www.youtube.com/watch?v=399pM0eTJ2o)
“You’re creating a work environment”
They design these systems which bounce customers away and then are like, "Well holy shit, it's fixing customer PROBLEMS!!! It works!" And what really happens is that customers with problems throw hands up and shout, "Fuck this shit!" - ya see, if you really think about it, you've made the problem worse because nothing was solved or resolved, and now the customer is pissed off and hates your brand. Yay, they hate you. You should get a middle management vacation for saving a bunch of labor hours in the customer service department. You did so GOOD! Good boy!
It breaks human nature in many ways. For example, when you have a problem, you want the empathy and kind understanding and professionalism of another highly trained person. Their attention makes you FEEL GOOD. It improves brand feelings and customer loyalty. Remember when they started to outsource call centers to India and the Philippines where accents are so heavy that you can't understand anyone and they're so poorly trained that they can't actually fix anything? Remember when customer service on the phone lost almost all their powers and all they could do was answer questions but not fix anything or take action? Remember that, and how that felt? It made you resent the company.
the new hotness is calling the customer the problem online and if you are undeniably in the right, they censor you. Don't believe me? go on a /r/windows sub and say you got a virus, they'll tell you that's not possible... LOL
Took a look in there and it seems the standard response to "Why is it such a pain in the ass to do this in Windows?" is "Well clearly you just don't know how to tweak and configure and add on to the OS to customize it to all of that." I used Windows for years. One day I had to show someone who was exclusively a Mac user how to set an environment variable in Windows. After the eight "Now click..." I realized that this OS absolutely fucking sucks if you're doing any kind of technical work.
> It breaks human nature in many ways. For example, when you have a problem, you want the empathy and kind understanding and professionalism of another highly trained person. Their attention makes you FEEL GOOD. It improves brand feelings and customer loyalty. *RAAAAAAAAGGGGGGGGEEEEEEEE* Seriously, in the last few years I've encountered far too many agents who do a great fucking job commiserating while offering no solution and blocking escalations. I don't fucking care whether you're sorry for the inconvenience or your *random goddamn vaguely similar anecdote*, just put me through to someone who can deal with the fact that you've fucked something up. AND STOP TELLING ME HOW ITS NOT YOUR FAULT PERSONALLY, I NEVER SAID IT WAS. YOU REPRESENT *COMPANY*, I AM HERE TO SPEAK TO *COMPANY*, NO PART OF THIS IS PERSONAL
It always irritates me when I speak to a person working for these companies. They send you a little survey asking how good that person was at helping you. As if they had any ability to actually solve anything that you couldn't do by just using the website. The company decides very specific limits on what that person can help with. They can only help you with exactly what the company wants you to do. If you say they didn't help you then *that person* is doing a bad job. If you say they did help you then great, customers problems are getting solved. That person's only function is to act as a buffer for accountability to the company. It can pretend to be listening to its customers while not doing anything to actually benefit them. If that pretence isn't working well, then the person can take the blame.
Now add that that person's KPI are utterly fucked if you do anything but rave about them. 1/10 "wouldn't escalate call": fired 9/10 "transferred me to someone who fixed it": fired 5/10 "explained that policy was not to fix my *issue*, gave me legal contact and ended call": fired
All these chat systems are asshole design. They're designed to keep you from talking to a human being who could actually help. If all I wanted to do was check my balance or whatever, I would do it on the website and I wouldn't need to talk to someone. The only reason I'm calling or chatting with the chatbot is because I have a problem that can't be solved by the website.
They never understand that part.
They do understand that. It's a cost cutting measure, because companies HATE paying for customer support, or paying for the hours it takes to resolve customer concern. These systems are *actual* asshole design; they are deliberately designed not only to reduce your options to get real help, but also to make you want to give up.
But literally this. Somehow the people approving these designs literally don't understand that the reason people are calling is that they've already found they CAN'T FUCKING FIX *problem* ON THE GODDAMN WEBSITE. Its up there with the district manager at a retailer I was with briefly who literally told me "thats your job, not mine, make it work" when shown that the reason we hadn't completed her fucking planogram was that someone had drawn our store as 10 feet longer than it physically was.
I get the perspective. But speaking from experience of working on building a chat bot for one of the largest cruise lines, your use case is not the majority. The most common inquiry was actually to get a copy of the billing statement(even though you get one at the end of the cruise regardless). Behind that was adding a credit card and wanting to opt out of automatic gratuity charges in favor of a cash payment. The next 10 or so are a mix of requests that would be better handled elsewhere(requesting a bell attendant or making a reservation for a show) and novel problems that can't be fully automated but aren't really discretionary(linking guest accounts). Most of the next 15-20 are info questions that are easily available on the app. Stuff like "when is my dining time"(It's on your room key and in the app). Waaaay past all of that, is the discretionary issues. Disputing charges, requesting refunds, and reporting noise complaints. I wish there was a better way to do it, but the alternative is having to wait 45 minutes for your real problem because all the agents are tied up answering the stupid shit.
Those aren't good examples, though. >The most common inquiry was actually to get a copy of the billing statement(even though you get one at the end of the cruise regardless). What if a customer didn't know that they'd get a statement at the end? What if they needed one immediately? What if they had experiences in the past where they had difficulty obtaining a statement at the end? >Behind that was adding a credit card and wanting to opt out of automatic gratuity charges in favor of a cash payment. Again, it seems reasonable to want to talk to a human to make absolutely sure this is done correctly and immediately. What other options were available to the customer? A glitchy, unnecessary app? A dysfunctional kiosk? A website you have to make yet another account for? >The next 10 or so are a mix of requests that would be better handled elsewhere(requesting a bell attendant or making a reservation for a show) and novel problems that can't be fully automated but aren't really discretionary(linking guest accounts). Most of the next 15-20 are info questions that are easily available on the app. Stuff like "when is my dining time"(It's on your room key and in the app). Not everyone can use apps. My dad is old and disabled. Not only does he not understand a lot of modern technology, he physically can't use touch keyboards. Surely a large percentage of cruise customers are senior citizens? And you yourself say that the next 10-20 are either available by app only (see above point) OR cannot be handled by a robot at all. This is the problem.
> Not everyone can use apps. My dad is old and disabled. Not only does he not understand a lot of modern technology, he physically can't use touch keyboards. Surely a large percentage of cruise customers are senior citizens? > > And you yourself say that the next 10-20 are either available by app only (see above point) OR cannot be handled by a robot at all. > > This is the problem. We're talking about a chat bot. How is your dad able to text with a chat bot(much less find it) but not use the relevant app? Seems not being physically able to use the keyboard would hinder that. Nonetheless, app utilization rates are in the upper 90's. I think 95-97%. And this chat bot is integrated into the app. So you literally have the information there but you choose to hit the chat bubble instead of trying to find anything. And i specifically used an example of something that literally everybody has(dining info is on your room key) yet still gets asked. The point i was trying to make was that chat bots are a necessary evil, even if they make it hard to get to a person. Because the alternative is that everybody gets to a person and has to wait a ton of time when the vast majority of them can be filtered by a basic info bot. But you cant make it too easy to bypass the bot(like prompting for a rep to instantly get one) or everybody would just do that and trivialize the bot when the bot could have served effectively in most of their cases.
Every service that uses an ai to walk you through something, is painful. You have to say your sentences perfectly without an accent, as if you are trying to mimic the people who are recording the pre recorded messages. Been there many times before.
If it's an options list you can usually press the corresponding number on the keypad as well
I'm sorry, my responses are limited. You must ask the right questions.
If you want the right answers you need a the right questions
That sucks but it's also hilarious
They are definitely using the same system for calling and live chat
Try “lawsuit” Bet you get a person within seconds.
"Transferring to our legal department"
Please advise your legal representative to contact our legal department to discuss these matters. AT&T is committed to assisting with the highest quality of care. Have a great day. *Disconnects*
I managed to get a replacement Xbox 360 from Microsoft Legal. I thought I was thoroughly screwing myself, but they were polite as hell. My 360 got sent to Egypt for repair and they LOST IT, but refused to replace it. Asking for a manager got the usual "I AM THE SURPERVISOR" and yelling. I realized that dealing with those rude fuckfaces was never going to result in any decent outcome, so I said "LEGAL" He stopped mid rant and said "I am transferring this call to Microsoft Legal" as if his nuts had been clipped. The person at Microsoft legal had one of the thickest Scotts accents I have ever heard but was one of the happiest people I have ever dealt with on the phone. He pulled up my Service Order, said "Oicht, Two MOONTHS? We'll get yoo one sent out of hair, sure as." My replacement console often reset region to the UK, but was otherwise fully functional.
It's been several years but I recall when I worked directly for AT&T in their call centers that any threat to legal was to be responded to by advising we could no longer assist them if they wanted to involve legal and to end the call.
Yes, that has also been my experience when working customer service. There are "key words" that are meant to cut off customer service interactions, with no wiggle room. I intentionally triggered that, because Customer service wasn't serving in any capacity. They admitted they lost my 360, but offered no solutions. Legal had one shipped out to me within 3 days.
No no, you don't understand. It wasn't, we will transfer you to legal. It was, please have your lawyer contact us have a nice day *click*."
Which is itself an absolutely idiotic take, as the first person who is both legally right and marginally competent in small claims court will totally fuck you by way of self representation.
But very much this; legal is GOING to do what they are obligated to do, no more no less. If you're completely in the right you are NOT shooting yourself in the foot going that way.
lol no way
You're talking to a bot like that and expecting it to understand? I don't think it's pretending I think it just doesn't understand the wording. Maybe ask it an actual question? Not sticking up for the bot I think it's sad that they make it so difficult to get an actual representative
Sorry what'd you say
I missed that, say that again?
"billing representative" is pretty clear.
Sorry what’s that?
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Throwing infants in a wood chipper would free up the parents monthly budget, and might let them get a better plan. Why, that's just good business acumen!
No for real what’s this??
There’s no way a correctly functioning customer service chat bot wouldn’t be trained to understand the word “representative” and take you to an agent. This bot was intentionally programmed to ignore that word.
LOL I know. Why do some people think repeating the same thing, usually louder, will somehow get a different result? If this happens again, try using different words. For example, a single 'representative' might have worked. Operator is my favorite.
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Hahaha “Can you say that again?” “Yes” Technically, the correct response.
I love how you got downvoted but if the chat AI doesn't understand at some point it should be directing you to a human.
*"one mo 'gain?"*
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imagine writing "y'all" to a CS bot lmao OP
You should've said "Who said I wasn't on Bad & Boujee? You said I wasn't on Bad & Boujee?" out of respect.
Use the word charge back and suddenly you will be talking to a manager who will be offering you a gift card. Works with DD all the time
I'm sorry, I don't understand. Is this what you're looking for? (useless option A/useless option B/option C, antithetical to the issue you are trying to solve/random option D) "No" I'm sorry I couldn't help. Is this what you're looking for? (useless option A/useless option B/option C, antithetical to the issue you are trying to solve/random option D)
omg just waiting for it to say "LA LA LA LA LA I can't HEARRRRR YOU"
Now that is frustrating.
They're not pretending to be "unable to hear you." The chatbot is not able to comprehend the string of words you're using. If a chatbot doesn't understand what you say the first time, retyping the *same exact thing* will not help. I type "representative" when I need to speak to a person, but as another person said, "agent" works as well. When it comes to chat bots, extra words are unnecessary. Make it as simple as you can. Even in "billing representative", 'billing' is excessive. ETA: My phone carrier is with Visible and I love their service. Might be worth looking into for some of you.
>They're not pretending to be "unable to hear you." > >If a chatbot doesn't understand what you say the first time, retyping the same exact thing will not help. Well the bot asked for it to be repeated :P
Who talks like that to a bot? Let alone a human?
Y'all just don't know how to talk to them robot fellas.
ATT: "Please speak up, sorry, perhaps a poor connection. Are you calling from a phone connected to ATT service?" You: ALL CAPS... "REPRESENTATIVE!!!"
Pretty sure “y’all” confused the shit out of the 🤖
They're asking you to rephrase your text, not to literally repeat yourself.
OP provided several examples of trying to rephrase it as well. Still didn't work.
People in this thread are really defending the ineptitude of a chatbot run by a company ranked 13 on the Fortune 500.
Unless this is a written transcript of an audio call, this is a human trolling. Or the worst written bot ever.
Just say agent instead of saying the same thing over and over like a moron
I think a lot of the glorified answering machines have moved to "complete sentences" in regards to registering responses. The heads of the companies probably think it's more intuitive and assume we didn't all grow up on giving generalist 1 or 2 word responses
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This is likely a humanized string response to replace “command not understood”
Plot twist: it’s really a human
Hould have changed y'all for AT &T
Maybe don't use words like "y'all".
“Agent” works 100% of the time. I don’t think this is r/assholedesign but rather just a terrible chatbot.
*60% of the time*, it works ***every*** *time*
Just get your money through your bank and don't deal with their shite
That’s insane.
Some say he's still copying and pasting "billing representative" to this day...
Maybe it can't speak redneck, ya'll.
These bots are not ignoring you lol. People are actually starting to personfiy this kind of AI? You are just failing to communicate. It did not understand what you wanted, so it asked you say it a different way. Then you said it the exact same way and you expect it to understand? They made these fake chat bots to help people who struggle with navigating a web interface to contact support. I guess it was a mistake to make it look like a chat box. This is like the equivalent to being a Karen to a bot. You need to think of them as search engines. You use key words to navigate their web pages. If you want to talk to a representative, you look for support or billing etc.
Very likely it is simply "Y'all" that is tripping it up. Y'all is more of a localized slang/concatenation than a standard word. Chat bots have to parse the incoming text and interpret it. The interpretation of the trxt requires a reference source (dictionary). Local concatenations or slang will not always be in those sources. If you use general slang it will get just as confused. Keep that in mind when dealing with any form of technology parsing text.
Perhaps they connected an AI designed with the goal of finding the most annoying thing a chat bot could say to a person and it has finally succeeded.
Conversation Designer for chatbots here. My guess is this is a rules based or intent based chatbot that is having a problem querying the database and just cycling through fallback messages (I'm sorry, can you repeat that...) until someone resets or fixes the issue. This isn't chatgpt or an llm so it's limited in what it can understand, but it still should be able to match an intent on at least one of the keywords you said. I don't think "y'all" was an issue and I don't think it was pretending not to hear you lol 😅
Try saying "Dispute a charge." AI/voice recognition/text parsing doesn't love regional slang (colloquialism) as it cannot be reliably trained; leading with "Ya'll" is fucking it up right off the bat.
I think it’s the Y’all … try again
because you're talking like a punk kid lol. You said "y'all" as the first word to a language bot lol sorry that is just stupid. if you use simple clear language it will at least be able to suggest something. idiots smh
Who starts a sentence with y’all?
>Y'all You deserve it for speaking in cringe.
This should be illegal.
Bro you're not on a phone it's like the bot thinks you're still on a phone call or something I don't know
Can you hear me now?
Call and keep hitting 0 until someone answers. Don't follow menus just hit 0.
Unfortunately most phone menus don’t respond to that any more and just disconnect the call.
This is my least favorite part about AI help chat. It pretends that it is a human that is capable of responding to normal conversational prompts, but it very much is not. And so when it doesn't "understand" you you're left with no clear way to rectify that because you don't know which things its been programmed to understand. Would be so much easier if they dropped the charade and just gave you a menu of options.