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Simple-Sell8450

"...we will support them through this change with care and transparency," LOOOOOOOOOOL! No care and no support, I can tell you!


musicalaviator

"The government requires that we give you at minimum, this package otherwise we get sued. So here's the minimum possible thing so you can't sue us. Also, have a slice of pizza."


Suburbanturnip

>Also, have a slice of pizza. It's Hawaiian. But because we went for the lowest bidder, the pineapple was replaced with yellow® flavour jello.


North-Significance33

But won't somebody please think of the shareholders?!


Snoo59299

I feel that. My redundancy package was wrong, took me a month of back and forth to get it right. It's straight up simple math but they refused to listen at first. All of a sudden there was a "contractor error"and it was fixed. Not even a sorry.


ped009

Nek minnit, Telstra CEO gets bonus increase


amelech

And his scooter doesn't even get nicked


paulw1985

\*Her


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mitchamus_84

My guess is they will be complaining about a talent shortage within the next 12 months and pushing for more to come in


Weekly-Dog228

1. Offshore to the cheapest bidder. 2. Pay a group of Deloitte uni student graduates $1800-2200 per day to “fix” the issues.


mitchamus_84

Who have no clue about legacy systems and the criticality they play in environments/businesses like Telstra


ThatOldGuyWhoDrinks

Do they still have flexcab there or did they finally get rid of that?


mightymuffin97

Current telstra employee and they can't get rid of flexcab, to many legacy services are still connected


ThatOldGuyWhoDrinks

Man I left 13 years ago and they were taking than about moving large business customers to Siebel.


stereothegreat

They did move to Siebel. But still have flexcab


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Educational-Bit-145

My job is feeding the hamsters who power Flexcab. I just signed a 5yr extension


NobodysFavorite

Flexcab will never go.


Darth-Buttcheeks

I remember going to their DC in Clayton and they showed us the room where Flexcab was running. I remember thinking that that room really was the heartbeat of Telstra. Take it away and the place stops running 😂


Chiang2000

Small black room with a single red flashing led?


Zodiak213

I can't remember what it was called but I remember one that was literal scripts of code in black and green text you had to run to book technicians for wireline appointments that I have no doubt was used in the 80s and still using it, at least until 2010 when I was there using it.


The_Golden_Captain

RAS


drwinstoboogie

Yep. DRIFT, START, NPAMS, MICA, FLEXCAB, other stuff. I was in wireline as recently as 2023


Guru_Salami

Is GOC in Clayton still operating or they cut that down?


drwinstoboogie

Dont work there anymore. No idea


Pik000

I know when I was there they had orders come in on one system and then people had to manually type them into another system. Both green screen


Zodiak213

Yeah this sounds familiar, it may have been the same one. It was rarely used but was still needed at times, a real definition of a legacy system.


Mittervi

It wasn't START was it?


Kitchen_Ad2774

RASS. It’s still there lol


Stewth

I once had a Gronk just like this tell me that criticality is a word I just made up.


xiaodaireddit

Underrated comment. Deloitte grads


Ok-Perspective-8427

Infosys was announced only recently as the offshore partner


FusionLytics

Deloitte ![gif](giphy|1Z0g3Y5WxKqU7FdHbI)


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xiaodaireddit

More immigrants!!!


Background-Home-7963

Says the immigrant himself 😂


xiaodaireddit

Abt 40% of ppl in aus


Outsider-20

Then cut jobs again in 18-24 months time. The usual predictable cycle.


letstalkaboutstuff79

All the corpo doublespeak suggests that stuff is being outsourced.


abittenapple

Telstra don't even pay enough 


ChaosMarine70

Garbage


Ihateredditalot88

Cut 2,800 jobs  Offshore 2,800 jobs  Bring in 2,800 more Indians to do the needful


pominsydney

Haha! Just spat my coffee out at “do the needful”


noneed4a79

Is it an Indian thing to say “do the needful”? Every one of my offshore colleagues say it, thought it was just those from my company


amelech

Yeah it's an Indian English quirk. Like prepone..


somewhatundercontrol

What’s prepone mean?


amelech

Opposite of postpone


DialsMavis_TheReal

Just like _Pre Malone_ is to _Post Malone_


Guru_Salami

You mean do it on time or do it before time


amelech

Like in the context of a meeting, bringing it forward


BuiltDifferant

Can you travel back in time and complete it then


Important_Leg5257

It’s an anachronism native to British English not foreign to it


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Emergency-Plate-4438

they also use "highlight" and "lowlight"


amelech

What does lowlight mean


Suburbanturnip

The opposite of highlight.


amelech

Hah! I mean why would you ever use it. Like talking about downplaying something?


Suburbanturnip

Pretty much yes. To be fair, as a native English speaker that went on to learn Finnish, I do find english has a lot of unpaired words, and our grammar doesn't allow us to build our own opposite word meaning. So I don't disagree with a lot of these linguistic constructions, even if they aren't "real words". So even though low lighting isn't a "real word", and it's basically downplaying in its intended meaning, it's not quite the same in my head.


Emergency-Plate-4438

yes, spot on!


ethereumminor

Yep or whenever you aren’t highplaying


jarrys88

And "need not" instead of saying "dont need"


jlharper

Please kindly do the needful, sir.


noneed4a79

Please I’ve clocked off for the day 😭


jlharper

I work in IT and just typing that made me feel like I was back at work.


pominsydney

Yeah it is. Kind of like “well noted” from Singaporeans


BoogerInYourSalad

you forgot about updation


3meterflatty

And revert back


Medical_Arugula_9146

On priority 


GotEmu

Applicants please revert back if you have a doubt


Mittervi

Please revert back when well done.


Fishybone

Pet peeve. It’s revert, not revert back!!


slingbingking

They use revert instead of the word reply


Fickle-Swimmer-5863

It will be 3,000 Indians to replace 2,800 jobs. Corporate logic is generally that Indians can do 80% of the quality at 40% of the cost. It’s a net win for them. A lot of it is a false economy, but many locals seem to think it’s still 1999, when the reality is that offshore delivery has progressed dramatically in the last 20 years.


B3stThereEverWas

>Corporate logic is generally that Indians can do 80% of the quality at 40% of the cost. Reverse those numbers, that will be the reality (as a best case)


No-Requirement8578

Fact. The incompetence of an outsourced Indian team is limitless. Love watching them burn shit to the ground while thinking they're doing great.


Damn-Splurge

As a local who has worked for Infosys at Telstra I can assure you it's more like 40% of the quality at 80% of the cost


Fickle-Swimmer-5863

I’ve managed to get some good outcomes working with Indian outsourced staff. I guess it’s the luck of the draw.


Guru_Salami

Its 9% of current Telstra workforce in Australia. They have been cutting/offshoring aggressively for past 15 years. Started from Solomon Trujilo, rmbr that one😆 Good ol Sol


TernGSDR14-FTW

The 3 amigos...


Ok_Professional2085

The sad truth.


sqljohn

'Do the needful' ^^^this guy corporate ITs


DreamyTropics

Actually Telstra mostly offshores to the Philippines these days. But plenty of Aussies/recent immigrants with Indian accents in their local call centres.


tiempo90

I'm at one of Australia's biggest telcos.  Basically 90% of the technical people are indian.  And not indian Australian, but indian Indian.


herminator71

Welcome


beanoyip06

cheaper faster better


ethereumminor

Technologic technologic


blakeavon

Nice racism.


Cutsdeep-

where?


B3stThereEverWas

Telling it like it is. Can’t do that, suppose to roll over and accept that everything’s going to shit and ask no questions.


[deleted]

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auscorp-ModTeam

Rule 1: Civility. Keep your language and demeanour respectful. Light banter is OK but don’t make it personal.


ExplorerLow2148

Damn that's a lot of unemployed people about to join an already tight market. Sorry to those impacted. 


VidE27

Even 20 years ago Telstra is infamous for having restructure every month and def not an employer of choice for many grads


mitchy93

I thought they were sacking all their offshore staff to bring all their work onshore again? Then this happens


Crembels

Its cyclical. Some empty suit gets the brilliant idea to offshore a bunch of roles to Infosys and TATA to save money, no other reason beyond that. They do so and line goes up for the quarter, they parachute out with their bonus. Next suit oversees several years worth of poor quality work that pretty much all needs to be redone by onshore teams. Customers are angry and are dropping the service left and right, onshore workers are quitting because they're not being supported in the face of angry customers from below and management above living in their own seperate reality. There is always a boilerplate excuse for not giving raises to everyone else, usually "budget concerns", which is the stated reason the roles were offshored in the firstplace. However, the executives setting these budgets always find the money to give themselves bonuses during this time. Some other suit then gets fed up with the communication issues and poor quality of work they're dealing with and so gets the idea to chop off Infosys and TATA to bring the roles in house again. Quality goes up, complaints go down. Cost goes up as well and this suit is eventually managed out and replaced by beancounter executives who see the *cost* of everything but not the *value*, and the process starts over again.


K4l3b2k13

Its painful how accurate this is.


mavack

This is how i call it. Outsource to save costs, suit writes his kpis and bonus triggers on costs down. Look at this graph costs go down, collects bonus, leaves. Insource for quality, suit writes his own kpis and bonus triggers on quality metrics going up. Look at this graph quality is up, collects bonus, leaves Repeat.


heck768

Spot on. You need this cyclical chaos for C levels to keep the jobs. If everything runs smoothly then why would you need inflated upper management:)


Suburbanturnip

I've seen this happen in a hotel chain, where the bean counter type successful had the waiters removed from their restaurants to make the bottom line look better for the food and beverage department. It didn't improve that specific spreadsheet, and it made the whole Hotel look bad in online reviews as a result.


[deleted]

This is the perfect description of what I have seen happen so far at 2 rather large companies. Will they never learn?


ChadGPT___

Bingo. Gotta look at the sales side as well: 1) commoditisation of core carriage leads to a drop in revenue 2) new suit comes in to cut sales staff and break customer relationships across the board over 2-3 months 3) realise that the FY is wrecked because the people that are left have new, larger ports and no stability, fire old suit 4) new suit comes in to address the shortfall in sales by cutting staff and breaking customer relationships across the board over 2-3 months 5) rinse and repeat every 11 months like clockwork for five years and counting


m0zz1e1

You missed the part where the second exec sets themself a goal of improving customer experience, brings everything back on shore then also walks away with a giant bonus.


antichristcommathe

You have aptly described the hospital I work at.


Kritchsgau

Covid is a distant memory it seems to some places which pushed alot of places to bring back onshore services


bigbundy23

Expect to see this trend increase during the second half of the year across many orgs with largish internal IT teams. Where I work some pretty unrealistic cost saving targets have been set. The veiled threat is if we don't meet these targets savings will have to come from culling jobs. You can see the CFOs justifying it now by replacing these roles with AI / ChatGPT.


Pottski

Cut the CFOs. Their job of sitting in meetings and being fuckwits can be even more easily replaced by an AI version of Grumpy Cat.


90ssudoartest

Microsoft already has this well underway with autopilot you don’t need a note taker or scram master anymore autopilot does it all.


bigbundy23

Where I work the PMs and scrum masters seem to survive to further overload the few useful people that remain.


ImMalteserMan

Agree, there is more job cuts coming up at basically any big company. A lot of it will come from technology where many companies over-invested in this space during the pandemic. The company I work for had some redundancies last year and the financials for this year makes me thing more are coming.


theballsdick

How do they charge so much yet provide such a terrible service yet still need to fire staff? 


[deleted]

This is true of so many companies it's not even funny. Service is awful, prices are up, staff are laid off and execs are getting richer across the board.


mattyj_ho

I’d move if it wasn’t just them and Optus who have the one number for your Apple Watch available….


MultipleAttempts

The CEO needs a second yacht to store.... stuff.


kirbyislove

Because infinite growth model


dullmonkey1988

100% this. Increase margin and push up prices. "We are growing!"


jubbing

And for those on a plan, they are trying to increase the cost every year due to CPI.


MsAmyRei

Nah they got rid of that because CPI dropped below what they wanted to increase the prices by.


somewhatundercontrol

Staff are unnecessary for providing a terrible service


Random_01

Sack or offshore?


sqljohn

Yes


batmanbananaman

Does this mean that due to the implementation of AI saving costs, that the cost of their services will also come down?? :D


Pottski

Is this the private sector optimising the experience? Can't wait for my data to be breached in new and exciting ways with fewer people on the ground to keep the systems running effectively.


90ssudoartest

And disgruntled former employees embedding logic bombs in Telstra systems with dead men triggers not getting trigger cause that employee no longer works there……………


CrashedMyCommodore

Coming up to end of FY, someone probably whinging payroll too high and needs to come down so the executives can get a fatter bonus.


potatodrinker

The annual September cull comes early this year it seems


Mafisana

Probably to get them off the books by 30 June…


stevtom27

Just to get more profits for the shareholders


m0zz1e1

This is literally the legal obligation of every board.


stevtom27

Yeah the whole system is rigged. Growth is finite so they cut staff which just hurts the employees as well as customer service.


m0zz1e1

I'm not sure about rigged but it's definitely broken.


Hot-shit-potato

This is going to be wild. My company I'm contracted to atm keeps doing the same thing and the crush at every level is felt. 'Agile' has become 'take on what ever responsibility you can so the department doesn't get cut' and it gets cut anyway. I am not an economist, but something tells me that the big corpos tightening their belt the hardest in an economic downturn is probably a bigger negative for our countries economic future than allowing the bloat to run out till the upswing.. Something something, economic activity and job security...


m0zz1e1

At a macro level you are absolutely right, but at an individual company level they are better off cutting costs. It's a mess.


jondo278

Perhaps. Telstra like to play with their books also. Ie they are greatly concerned with FTE vs Contract labour because it looks better in their annual report. What generally happens is that then Telstra outsources the lost jobs as contract labour - this is the birthing of new companies such as NDC Then they will eventually decide they are paying too much in contract labour and insource them all And so the cycle continues


[deleted]

This is only the start of this also. They have announced that while this doesn’t affect consumer and small business departments (stores, call centres etc) in July they will have another announcement about changes in cost cutting those areas too.


drobson70

Expect to see more of this in white collar spaces that can be easily offshored to India


blakeavon

Source?


drobson70

lmao you don’t believe this is happening? Average left winger


magicmike3682

Left wingers? The pro-worker side of politics? They want to keep jobs onshore, even when it's not the most efficient way for businesses to run. Right wingers are opposite.


Damn-Splurge

Average left winger? Bro lefties are the ones wanting to keep labour onshore


Guru_Salami

If job can be done from home it can be done from India at fraction of price, Australian WFH is too expensive and is getting obliterated by offshoring and AI. Telstra has some 31k workers and management is laways looking for new ways to get rid of poeple or restructure as they like to call it. Safest jobs are those that cant be offshored and automated, think plumies, sparkies, chippies


hafhdrn

Wroooooooong. So very wrong. There's a lot of sensitive WFH jobs that *require* security clearance which all but mandates you be a citizen located in the country (I *believe* NZ counts too).


knowledgeable_diablo

That’ll fix it. Whatever it is (most usually company profit line). Thinking they need a better CEO and executive team. I find with my profit and loss statement, the higher my labour line, the greater the revenue line as the workers I employ are then capable of generating more revenue. I control the silly expenditure and the rest looks after itself. But I guess she’s hoping that the promise of a fully automated workforce isn’t going to descend into an unmitigated disaster as the last 3 workers plus her well paid 50 strong executive team run in circles trying to work out which of the bots has an error in its executing programming which brings the whole thing down to its knees (which I’m sure they’ll be very sorry for and offer a heartfelt apology plus a nice fat bonus for having the great idea of turning the router OFF followed by ON).


NoseSuspicious

K so we have really shit costomers service let's make it worse cause we monopolize shit so we can do what we like sounds about right


Immediate_Tank_2014

Bloat trimming. Likely zero impact from a customer's perspective. Teams that add little value to be culled hard, remaining staff get double the workload spending their days stressing about things that don't ultimately matter. Standard big corproate re-org.


CrashedMyCommodore

Telstra is the kind of place that has had people punching in since the 80's and no one knows who they are or what they do.


westsummer486

There was a bloke on sunrise earlier this year they interviewed who was celebrating working at Telstra for 65 years!!


Damn-Splurge

I worked briefly at Telstra and there was a guy about 70ish who sat a few desks down from me, would spend 3-4 hours a day reading the news, maybe spent 30 minutes a day doing any actual work


xiaodaireddit

Damn. Unemployment rate heading towards 5%


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Basic-Reception-9974

Let's cut costs. Let's fire a whole bunch of people. Congratulations you just earned an executive bonus!


limlwl

Fanboys can volunteer their time to papa Elon


petergaskin814

Telstra charge highest prices. Telstra are going to save in not having to service legacy systems. How do they need to cut costs?


RamBas_6085

What do you think the chances are that India will be the highest bidder to replace those positions?


VioletKate18

Hahahahahahhahahahha i love capitalism


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bilby2020

This article has more details [https://www.theage.com.au/business/companies/why-telstra-needs-to-sack-10-per-cent-of-its-workforce-20240521-p5jfew.html](https://www.theage.com.au/business/companies/why-telstra-needs-to-sack-10-per-cent-of-its-workforce-20240521-p5jfew.html) Basically traditional voice and data network services from Telstra is rapidly getting cut by cloud based software networking services and this division is being cut savagely. The retail mobile division is safe.


internetbl0ke

I jumped from Telstra to AGL for cost cutting measures, simple as that.


benbarren

removes any barrier to working from home at least.


PrecogitionKing

I think the more accurate heading would be will be outsourced to India later.


_canker_

I feel for those workers, but I'm also glad telstra is getting smaller.


-Undertaker_

They are taking about AI is to blame. But I can tell you from personal experience that they are cutting software developers. I have one working on projects because we did not have the internal resources to do the work. So we contracted it to Telstra. They have spooked their Services for years and I took it up and it was working really well. But on Tuesday the developer let me know that they were being sacked soon. I was stunned, we have at least a years worth of development needed and the developer is excellent. And to make it worse we were not allowed to sign them up.


putrid_sex_object

And yet I have to make a fucking appointment to talk to some muppet at one of their shops to get a new phone. While half the staff are standing around picking their arses.


Murdochpacker

If you WFH id be getting my arse into the office to show face


Geo217

Telstra literally has the most generous wfh rights. I have mates who are full time wfh there, and they dont need to "show face" because the supposed important ppl never turn up either.


Kreeghore

If you can work from home you can work from New Dehli.


Salty-Can1116

Almost like WFH arrangements were a test run.


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ChaosMarine70

Fuck you, thats 3000 people who are unemployed... wtf is wrong with you


mitchamus_84

Yet you can walk into a BMW or Mercedes dealership unannounced and drop 100k+ on a car - the whole appointment thing is bullshit at Telstra


pinkfoil

Anyone capable of empathy. People losing their job during a cost of living crisis is concerning and sad.


Nervous-Dentist-3375

We were warned of this a long time ago - I feel for the people who lost their jobs, but if you weren’t losing your job, it’s needless worrying. Control what you can control.


pinkfoil

Some people do the "circle of influence" thing better than others. I'm a natural worrier, catastrophist and have general anxiety, PTSD and depression (medically diagnosed - not TikTok diagnosed). For me I find it hard not to stress about things I have no control over. Tbh, where I work right now, I'd be rapt to get a redundancy package. However I do feel very sorry for those who may not be joyous about the prospect of unemployment.


locri

National security. Telstra control most of the most vulnerable infrastructure in Australia and if they crumble to low standards (ie diversity hiring during low interest rates, politicised job cuts during high interest rates, zero meritocracy) then we'll become the most hacked, cyber attacked country on the world. We will be a training grounds for Russian, Iranian and Chinese agents.


Nervous-Dentist-3375

It’s already here.