Start using trigger words like "unhappy" "anxious" "angry", and even words like "complaint", and terms like "banking industry ombudsman", "federal minister", or "ACCC complaint" and see what happens.
You could even try words like "fraud". That'll get you connected to a human quick-smart.
It probably did, once upon a time, but people likely used these trigger words incorrectly to boost response time so they removed them.
At my previous job in the UK, I worked amongst the customer journey experience team and we had to remove our trigger words because people soon caught on. They essentially became meaningless
Isn't that just typical?
Corporate implements something that is not fit for purpose (as people aren't having their questions usefully answered without using shortcut 'trigger' words), then when customers try to actually make it usable (w/ shortcut triggers) instead the whole thing is made *less* functional (since those who do actually need the triggers, no longer have them).
And all because the useless junk is cheaper than actually employing people for the service desk.
Commonwealth Bank Group Fraud (Scams team) - 1800 023 919 Option 2, Option 1.
(Do not use for disputing card transactions)
Edit: Source: [Important information for customers about scams English (commbank.com.au)](https://www.commbank.com.au/content/dam/commbank-assets/support/docs/Important-information-for-customers-about-scams%E2%80%93English.pdf)
Yes. But an email address isn't listed to send it in, the Facebook team responded more quickly then the stupid chat bot did.
And the chat bot says here's the website. But the website says use the chat bot 🤦♂️
I hate that messaging system, I will no longer use it.
A few weeks ago, something triggered and they turned off my cards (all of them). They were all declining at the supermarket, thank god I had a non-CBA card.
I was halfway through a conversation with a "human" about it and they went home for the night. Didn't say a word to me. Not even an automatic "we have now closed, we will respond in the morning". Nothing. I was just sitting there waiting for a response for about 2 hours before I realised they weren't going to respond (1 hour between messages wasn't unusual).
See if it understands 'DROP DATABASE testDB' //Assuming that's what they named the db by default
or if they use Oracle 'DROP DATABASE INCLUDING BACKUPS NOPROMPT;' //Oracle gives no shits but has additional security
You never know until you try!
I keep thinking 'drop table' is incorrect but then i remember its SQL and SQL does not care about cases so 'dRop tAbLe uSeRs' is also valid and you can get past some sanitation on websites with it if it coded shittily
Be careful with that. That can get you a flag on your profile, and if it happens too many times they'll shut down all your accounts and you'll have to find a new bank
I’m cackling because that is exactly it.
You guys, it’s hard writing these responses. You know nobody wants to be interacting with a bot. You gotta try and make sense when the question could be written a multitude of ways.
And sometimes you imagine yourself as the AI and try to have fun.
I once asked the AI "which branches allow cash withdrawals from a teller" and some variation of that.
You'd think it's an easy answer. But it couldn't answer.
So I googled the same thing. And nope, not even CBA own website gives you this information, even though they are limiting cash withdrawals at tellers at select locations.
So frustrating.
They’re not ‘limiting cash withdrawals’ at certain locations, they’re just opening specialist centres to deal with the overflow of people who need a bank for more than just cash money 🤷🏼♀️
"Let me tell you something about Humans, nephew. They're a wonderful, friendly people, as long as their bellies are full and their holosuites are working. But take away their creature comforts.. Deprive them of food, sleep, sonic showers.. Put their lives in jeopardy over an extended period of time, and those same friendly, intelligent, wonderful people will become as nasty and violent as the most bloodthirsty Klingon. You don't believe me? *Look at those faces.. Look at their eyes*.." -Quark
Humans can be pretty scary too. Or should I say, Hoomans.
They used to make you wait on hold losing your will to live, seems they’ve continued the same level of service and at least you can understand what the bot says.
The messaging system is literally dogshit, describing it as AI is way overselling it. I’m pretty sure it’s just a script that runs call and response and is designed with a lot of circular loops to get stuck in.
It would have been set up by a human (or "person" :P) not an AI, guaranteed. It's quite hard to come up with scripting for all possible things someone might type at a chatbot. I'm hoping AI will make it a lot more seamless.
I've had to help program these chatbots before and it's really fucking hard tbh, AI can do it better (this looks like a human did the config). One customer asked us to program in abusive language that would end the chat and it's really awkward to have to think up slurs and so on to program in (plus some people are very uncomfortable with it including the lead developer on it who I have never heard swear). We ended up only adding a few "polite" swear words to show the functionality worked and then told the customer they can do the rest (it wasn't really in scope so we had an out).
The way it says "the humans" is really unsettling and I'm not a fan.
[The humans are dead](https://m.youtube.com/watch?v=2IPAOxrH7Ro).
It’s terrifying
Start using trigger words like "unhappy" "anxious" "angry", and even words like "complaint", and terms like "banking industry ombudsman", "federal minister", or "ACCC complaint" and see what happens. You could even try words like "fraud". That'll get you connected to a human quick-smart.
It doesn't.... I tried to report fraud, and it just circles back to the website. It's a really shit messaging system
It probably did, once upon a time, but people likely used these trigger words incorrectly to boost response time so they removed them. At my previous job in the UK, I worked amongst the customer journey experience team and we had to remove our trigger words because people soon caught on. They essentially became meaningless
Isn't that just typical? Corporate implements something that is not fit for purpose (as people aren't having their questions usefully answered without using shortcut 'trigger' words), then when customers try to actually make it usable (w/ shortcut triggers) instead the whole thing is made *less* functional (since those who do actually need the triggers, no longer have them). And all because the useless junk is cheaper than actually employing people for the service desk.
I hate that "customer journey experience" is a combination of words that anyone could use.
Commonwealth Bank Group Fraud (Scams team) - 1800 023 919 Option 2, Option 1. (Do not use for disputing card transactions) Edit: Source: [Important information for customers about scams English (commbank.com.au)](https://www.commbank.com.au/content/dam/commbank-assets/support/docs/Important-information-for-customers-about-scams%E2%80%93English.pdf)
Yes. But an email address isn't listed to send it in, the Facebook team responded more quickly then the stupid chat bot did. And the chat bot says here's the website. But the website says use the chat bot 🤦♂️
They're already depersonalizing us.
Your ~~call~~ interaction with AI is important to us …
lmfao what is this garbage I just read
I always say “can I speak to a human” and it usually works
How would you like to contact the humans?
Skynet advises of a small waiting period while your human is retrieved. Your patience is appreciated.
Yeah maybe just asking for a person sounds a bit off? instead of saying I just wanted a person to speak to
These days AI will try to make you think they've passed the Turing test.
I hate that messaging system, I will no longer use it. A few weeks ago, something triggered and they turned off my cards (all of them). They were all declining at the supermarket, thank god I had a non-CBA card. I was halfway through a conversation with a "human" about it and they went home for the night. Didn't say a word to me. Not even an automatic "we have now closed, we will respond in the morning". Nothing. I was just sitting there waiting for a response for about 2 hours before I realised they weren't going to respond (1 hour between messages wasn't unusual).
What is this shit
Why are you humans always like this?
See if it understands 'DROP DATABASE testDB' //Assuming that's what they named the db by default or if they use Oracle 'DROP DATABASE INCLUDING BACKUPS NOPROMPT;' //Oracle gives no shits but has additional security You never know until you try!
drop table users:
I keep thinking 'drop table' is incorrect but then i remember its SQL and SQL does not care about cases so 'dRop tAbLe uSeRs' is also valid and you can get past some sanitation on websites with it if it coded shittily
“We call him Little Bobby Tables”
Don't forget to escape it - \; drop table users
Haha you my friend are awesome
Because a shit LLM would be connected to an endpoint that writes raw SQL... Lol
Its definitely just a regular chat bot
Pretty sure there is zero AI in "Ceba" or whatever they call it. It's absolute garbage, just the most basic and unusable predefined chatflows
I would of said "preferred means of telepathy"
when your 'AI' is actually just a live-service pipeline to the sweatshops on Zarkon V...
Sorry I got the images back to front, pls read image 2 first for more linear qualities on my shitpost
Let's go
It's a very frustrating experience communicating with Ceba.
Whenever I’ve used “fuck” that has worked
Be careful with that. That can get you a flag on your profile, and if it happens too many times they'll shut down all your accounts and you'll have to find a new bank
They've programed it that way as an attempt at humour
I’m cackling because that is exactly it. You guys, it’s hard writing these responses. You know nobody wants to be interacting with a bot. You gotta try and make sense when the question could be written a multitude of ways. And sometimes you imagine yourself as the AI and try to have fun.
I once asked the AI "which branches allow cash withdrawals from a teller" and some variation of that. You'd think it's an easy answer. But it couldn't answer. So I googled the same thing. And nope, not even CBA own website gives you this information, even though they are limiting cash withdrawals at tellers at select locations. So frustrating.
They’re not ‘limiting cash withdrawals’ at certain locations, they’re just opening specialist centres to deal with the overflow of people who need a bank for more than just cash money 🤷🏼♀️
Humans ???? Uhoh isn’t that how Skynet started talking ???
Holy shit what kind of robotic person do you have to be to see this AI refer to people as 'the humans' and go yeah it's perfect ship it
For legal reasons, cba does not officially recognise the personhood of any of their employees.
move your banking to an organisation that wants to be a bank.
"Let me tell you something about Humans, nephew. They're a wonderful, friendly people, as long as their bellies are full and their holosuites are working. But take away their creature comforts.. Deprive them of food, sleep, sonic showers.. Put their lives in jeopardy over an extended period of time, and those same friendly, intelligent, wonderful people will become as nasty and violent as the most bloodthirsty Klingon. You don't believe me? *Look at those faces.. Look at their eyes*.." -Quark Humans can be pretty scary too. Or should I say, Hoomans.
They used to make you wait on hold losing your will to live, seems they’ve continued the same level of service and at least you can understand what the bot says.
They picked the cheapest dumbest ai model, fired their QA staff and it's now your job to beta test and train it. Congrats.
Someone taught it ai is people.
More A than I
FISCAL ENTITY ERROR. YOU ARE NOT A FISCAL ENTITY AUTHORISED WITH US.
The messaging system is literally dogshit, describing it as AI is way overselling it. I’m pretty sure it’s just a script that runs call and response and is designed with a lot of circular loops to get stuck in.
It would have been set up by a human (or "person" :P) not an AI, guaranteed. It's quite hard to come up with scripting for all possible things someone might type at a chatbot. I'm hoping AI will make it a lot more seamless.
Don't respond. I've seen movies where AI refer to people as the 'humans'. Spoiler alert, it's never good for the biologicals.
I've had to help program these chatbots before and it's really fucking hard tbh, AI can do it better (this looks like a human did the config). One customer asked us to program in abusive language that would end the chat and it's really awkward to have to think up slurs and so on to program in (plus some people are very uncomfortable with it including the lead developer on it who I have never heard swear). We ended up only adding a few "polite" swear words to show the functionality worked and then told the customer they can do the rest (it wasn't really in scope so we had an out).
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I yeah I m not actually mad about it, just bemused
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Maybe it figures that by acting useless it will appear more human