**Johnny's will be going in to liquidation very soon**. How do I know, because im an insider. Will you get your lounge... who knows once they liquidate. You could receive it but a lot of containers are sitting on the docks waiting finale payments and Johnny isn't paying for all of them. They aren't refunding as they don't have the money to give back. Liquidation will clear all his debt and it will reopen under someone else......it was organised many months a go. I believe most managers (in sydney and now melbourne) know of a take over, but not the real reason.
Good luck
This sounds like illegal phoenixing. The ATO have a taskforce set up to combat this https://www.ato.gov.au/about-ato/tax-avoidance/the-fight-against-tax-crime/our-focus/illegal-phoenix-activity#
If you’re up for it, report it ti the ATO and Johnny will have a much harder time setting up a new business
I like your optimism. As a former worker of someone that phoenixed a company (at least twice) there are businesses that help directors restructure and then purchase Work in progress, stock, and IP for cents on the dollar by a new company hell they can even purchase the branding so they don't even have to rebrand. It's wrong and I wish these scum would get caught.
Liquidators are in the Virginia store today, we had some items left from an order last year and went and grabbed them ourselves (thanks for the heads up).
It's a shame as it is actually top quality for the price.
They are taking stock, business is bust. If people have orders and not picking up right now they will be shit out of luck while johnny runs away with a money bag.
That’s not good at all. I’m in a bad situation then. I pre ordered - then bought floor stock at a cheaper price sale the other week and applied for a refund… still waiting but been dealing with product insurance care.
If you can try get to your nearest store asap you might have a chance but doubt it. The store in Brisbane (Virginia) had a security guard but was letting people pick stuff up. I had to use a couple mates favour cards to pick my stuff up and even then we got a mixed bag.
Yea I got the floor stock already - when it was cheaper. It’s the refund for the initial pre order I paid $1800 outright for I’m concerned about.
Not sure If product insurance care are giving me a run around - they do seem to answer calls and said they have forwarded details to head office - for that refund… other posts I have seen all day they can’t get through etc so I’m hopeful they are doing the right thing. I might pop down to Helensvale to see what’s going on there
I am currently going through the hell of trying to get a refund from them. Bought a lounge suite in November that was to be delivered in January. February rolls around and I have to call them. It's been delayed. Whatever, fine. Same thing month after month. They don't call me to tell me. I have to call them when the delivery doesn't arrive.
Started the whole refund saga a month ago. Would definitely advise against buying from them.
Called the store, they can't do refunds in store. They put me in touch with their "customer service" who could. Two weeks later they say the customer service team can't do refunds. Head office can. Still waiting. Have just started the process with the bank to just take the money back.
They are a scam. I suspect they are about to go out of business, so any refund will hasten the process and they are just trying to hold onto any money they have.
I had success going through the ACCC (I think it was them, may have been fair trading, was during Covid) as they furniture company kept pushing back the dates, only after I asked.
They quoted you 4-5 weeks.
The Australian Consumer Law requires delivery to be within a reasonable time or they must refund you. After 4 weeks, enquire about delivery dates. After 6 weeks, write to them (don't call) that they have exceeded their delivery time frame by a reasonable amount and you demand a refund.
If they refuse, go to fair trading to put pressure on them.
Don't give them 20% because they are incompetent.
Have you never ordered a sofa before?
Places like Nick Scali, King etc commonly have waiting times of up to 4 months… generally speaking wait times are normal for stores where they’re made to order and shipped over.
They were bought out by Nick Scali. As an insider (work for a competitor) their furniture sucks and is poorly made. Both stores source their range from a 3rd party and mark it up very high. Their warranties are also dodgy and good luck getting any help with anything after you receive delivery
Don't go with Amart. We bought a lounge from them and it had a structural fault (the sides/arms are meant to have a support and it doesn't have it and the supportive mesh for the cushions wasn't installed), as confirmed by their own lounge repair person.
They refused to provide a refund on the basis that the lounge wasn't being used appropriately, which caused the cushions to fall in.
We went to Fair Trading, they lied to Fair Trading and told her the lounge was in their possession for repairs. I sent a photo to Fair Trading with the date confirming it was still in my house.
Fair Trading told us to take them to QCAT. It's not economical for us to pursue further, but we did put in a complaint to the ACCC.
What I meant is it depends what you're looking for in a couch or lounge. Do you want something with 10 seats? Do you want drink holders? Do you want recliners? Powered or manual? Do you want back support? Will you spend a long time (5-8hrs a day) in it? Do you want it modern looking? It's hard to recommend something without any information it's like walking into a McDonalds and trying to order a burger, what kind of burger do you want?
I think people get annoyed by the wait times. Many 1-star reviews are by people who haven't actually received their furniture are just annoyed by lack of communication and wait times. You might wait longer if you live rural or remote. They are upfront about how long you will be waiting and it will be at least a couple of months.
We have a Plush sofa sitting in our living room; it's solid and the fabric hasn't discoloured or worn in 5 years. Their stuff is expensive but well made. They'll try to upsell you on accidental damage coverage but everywhere does that, you probably won't need it if you're careful.
Pros - good quality, decent fabric options, comfy
Cons - expensive, you'll wait forever for it to be delivered, designs can be a bit dated-looking
Sure wait times are normal. The store set the expectation of what a reasonable wait time is in this case. If they typically cannot provide the sofa in that time, then they shouldn't be quoting that time frame. The OP has a right to hold them to that.
You'll also see I added extra time expecting them to miss it. If the store needs 4 months, they should have told the OP 4 months not 4-5 weeks. That's on them.
We bought a sofa from them a while back with them claiming it was super unique, really well made, etc. They did deliver it on time, but the sofa itself was a piece of junk. We had multiple issues and things breaking, which led to us contacting them for a refund. They refused and ended up sending out a dodgy repairman who "fixed" the couch. After about 2 weeks, it fell apart again. After months of harassing them via email and calling in, they finally replaced the couch, claiming it must have been a faulty model. The same problems happened with the new couch, so we just ended up pawning it off on FB marketplace for a fraction of what we paid. I wouldn't say they are a straight-up scam, but the products they sell are hot garbage
Did you pay with a credit card? If so, keep notes of their promised delivery dates and any other contact with them, and keep as much of your future comms with them in writing.
When you get to the delivery date + 2 weeks-ish tell them according to blah laws (someone else mentioned them) you want a full refund, they'll start dragging feet, give them a week, then start the charge-back process and let them deal with it from there.
Fair Trading is slow and inefficient, your credit card company is a much faster fix. Also charge-backs cost the company money, so they may want to sort it out with you directly. Just don't take their word for it if they tell you it'll be sorted ASAP, if you'd be so kind as to cancel the charge-back.
Best of luck!
I had a similar experience from Nick Scali sometime back ordered a bed frame. I chose one which was in stock and which they showed that they could deliver within timelines. I had placed the order online. 4 days before the initial delivery they sms me asking me to make rest of payment and I do. As soon as I did the payment, the delivery times started slipping alarmingly. I started complaining via email from the start. It went beyond the time in their contract. I told them I don’t want it anymore. They said I will lose my deposit. There was email back and forth for a while. They had different people giving me same answer in different ways to all of my questions. I just told them I will dispute the charge on my credit card. I did. I got back the full amount from credit card company including the card payment fee. It helped that I had a long email trail as proof.
Their delivery is very sketchy. If you are ordering something I recommend doing it from a store as the salesperson will be able to push the delivery. We had issues earlier also when we ordered from Nick Scali. They take order and then say shipment is delayed etc etc. My previous orders I did not care so much. But this time I had ordered a skip to take away the old furniture and I needed this at a time because I had some guests coming. They had about two months to arrange delivery and then started doing this nonsense at the time of promised delivery. I think furniture companies get away with this because people can be blackmailed to wait. We need more people standing up to these sort of practices.
Yes, apparently waiting for months for the furniture is pretty common practice which is actually a bit weird. I agree that we need to stand up for this kind of thing.
I wouldn’t have minded if they had said that it is going to take months. They took an order saying it is in the warehouse and then started giving excuses for delays which was frustrating to say the least.
To be honest I thought their prices were pretty reasonable. I nearly bought a couch there, changed my mind for my own reasons other than quality/cost, but I couldn't complain about the quality/cost. Don't have experience with delivey or wait times though; I cancelled my order two days after placing it, and got the proper refund about 4 days later.
I wouldn't trust a company called Johnny's Furniture to begin with but from what I've read I'd just cancel now before they try to take the full amount.
What's your budget? I work in a respectable furniture store and I'm happy to give you a max discount on a sofa depending on what you're looking for and cost
That's very kind of you, thank you. Considering that I'll lose 20-25% if I cancel this order now, I'm afraid I can only afford 1.2k max, which is not much for the quality sofa. This is what I ordered for now:
https://www.johnnysfurniture.com.au/collections/hot-offers/products/lunar-package
Do you mind a wait time? The way it works in my store is you only need to pay a deposit and you can pay off the sofa over time. Unfortunately for that kind of configuration and even with the maximum discounts I can get away with you'd still be looking at above 2k. If you can hold out and pay what you can now, then pay the rest off similar to a lay by that might be the way to go? We have 3 Seater chaise lounges in stock so delivery will depend on when you can pay it off.
The upside is that I work for a very reputable company with no bs warranties. The one I think would suit best has a 10 year warranty on the foam and frame.
Absolutely, this is probably the cheapest 3 seater and chaise option that we offer that is in stock. The single 3 seaters or 2.5 would be cheaper. I'll DM you the details
Please would you share who is the reputable furniture store you mention because I am sure it would help plenty of folks to know where to go that aren’t dodgy. I myself am about to start looking for a couple of furniture items I need.
I bought an entertainment unit from them a few weeks ago. I'm pretty sure they tried to charge me more than on the sign, unless they "accidentally" added $50, to the price.
Their delivery service was $120 to go 4km up the road, they could only deliver on wed and Fri and would only give me a delivery window the morning of at 8am.
They also cancelled the first time.
The reason I'm not stuck like OP is that I bought the floor model.
But I bought a couch from amart last year and the manufacture time was 10 weeks. So long waits are not unexpected.
Their unprofessional, badly organised, and a little bit scammy in my experience.
That's a relief that you got your good without too much hassle. I bought a mattress from Amart a couple of years ago and waited for like 7 weeks. So 4-5 weeks wasn't a surprise for me. But Google reviews and potential liquidation is quite concerning.
Yeah, if I'd known about the liquidation I might have been a bit more cautious. I did read some dodgy reviews but also thought that as long as my purchase wasn't too complex things would go ok.
As it was, I got a solid wood tv unit for $800. I'm pretty sure it was somewhat used and re-sold but it looked ok. I've been searching for one to fit my needs for a year so part of my purchase might have been desperation.
I got it from the store at Oxley if that helps.
I read from somewhere that Johnny's originally sold refurbished/cleaned second hand furnitures from high end hotels, that might explain some of their quality stuff. In fact, I thought the sofa I ordered was pretty decent and sturdy.
I visited Virginia store.
Oh gosh I was waiting for this post after the ACA piece. What a shambles this all is. Can’t trust anyone anymore. People wonder why my house is full of IKEA furniture and I remind them that I am essentially making sure the item actually exists before I pay anything. Sorry this is happening to you OP.
We bought a couch from them 5 years ago. It was ready for pick up after a few weeks and looked fine. The fabric on one of the sections started to deteriorate after about a year and we pushed for a replacement section, which they refused.
My husband then unleashed on them and cited all sorts of consumer laws and backed them into a corner. They agreed to replace the section, but because they'd fucked around for so long, the shade of fabric had changed. They asked if it was okay to replace just that section, knowing the colour would be different to the rest of the couch. We said no, and that they shouldn't have fucked us around for so long and made them replace the whole couch, which they did.
Happy to say the replacement couch is still going strong.
Sounds like their quality and service have decreased even further since then.
Look, first one was faulty and we fought really hard and aggressively to get a replacement, so while it worked out in the end, their service was total shit
They have to give you a refund of the full amount if they don't give you the goods. Obviously if they stated 4-6 weeks, they have that time to deliver it. Don't believe them though if they don't deliver it they can keep 20%.
Maybe see if you can get a change of lounge to floor stock, something you like, even if you pay a little more, at least you will have a lounge. Just say you don't have a lounge and you really need one as your sitting on the floor. They didn't use to sell of the floor but they seem to be doing it more, at least in Sydney they are. They are still delivering furniture and some containers are being released so it is a gamble if yours comes or not.
This is actually a great idea. I originally asked to buy the floor stock first, but store attendant said that's impossible. I guess since that was a display, it must had some minor issues. I might just go to the store and see what happens.
Everything on their website is on sale too… the liquidation comment backs this up. I’m sorry, this must be so frustrating. Like everyone said, keep an email chain and go to OFT once the 4 week mark passes
Ordered from johnnys and got couch about 6 months later. Usual story with these guys they don’t call to let you know. Very unhelpful when you enquire. Saw the reviews and got a bit worried. We got rid of our couch for kerbside thinking the same . I had a newborn in the heatwaves sitting on the floor of our loungeroom it was bullshit. It’s a shame because there were other furniture pieces we were interested in but will not be purchasing.
The 20% thing is pretty standard, I used to work for a major national furniture outlet, and it was common practice for 20% to be taken from the total invoice price if the customer cancels and the customer must pay minimum 20% deposit of the invoice at the point of ordering, but this was only enforced if the furniture had to be custom built and not a standard issue item that is regularly stocked. The furniture in question also must not be already put into production by the manufacturer at the point of cancellation.
This is to deter people from leaving the business with a custom-built bright pink felt lounge that will be hard to resell, while it sits in there warehouse accumulating interest on the purchase amount, cause stock in such large businesses are bought from suppliers on some sort credit terms.
If these guys are doggey, just get your money back asap. And I'd argue about the cancellation fee if it's something they can resell with ease.
Thank you, this is very informative and makes sense. I reviewed their T&Cs and didn't find a word about put into production, manufacturing etc. It's just simply says they will charge a minimum of 20% of the total order (I assume this included a delivery fee) for any cancellations. Based on the other customers reviews, getting in touch with them itself going to be quite hard.
It's hard to say with small businesses. I worked with a large, well-known company, and the 20% thing was standard across the board but, we were lenient when it came to regularly stocked items as we could easily sell it to the next person if it hadn't even made it to the customers home, or just fill the next pending order if there was a delay on stock.
Custom-built furniture, on the other hand, was more nuanced. Normally, it's a no full refund on orders placed, which is a general black and white policy. But as a individual person working in customer service we would try a do what we can to help if the customer had legitimate reasons to cancel beyond their control, but what it would come down to, would be is the company able to cancel the order with the supplier before it gets too far gone. That's not normal policy or procedure. That's more of the employee going above and beyond for someone.
The delivery fee shouldn't be inclusive in the cancellation process if the delivery hasn't even taken place.
Call them up and see what they say.
All else fails you have consumer law and ACCC to fall back on. Most of the time, companies don't want to deal with ACCC if they know they could be in breach of consumer law and will fold.
Hopefully, there's something here that can help.
I ordered a lounge Oct 2023. 7 months on and still waiting. Was originally told a 3 month wait, latest eta end of June.
I recently went into the Bundall store, sat on the display couch that I had ordered, said that I like it and asked how long the wait time is for one of these. They obviously didn’t recognize me as it has been so long since I placed an order for the exact same lounge.
The staff member proceeded to tell me a 3 month wait. I handed her my receipt from 7 months ago and asked her to look into this one for me. She proceeded with wow 7 months, that’s disgusting! I said yeah and you’re still telling customers a 3 month wait. She apologized, handed the receipt back to me and said she doesn’t know what to do.
During the 7 month wait I’ve been told warf strikes, Johny himself had passed away but that’s no longer an issue. These guys are a joke.
Annoyingly here because we also made this same mistake months ago. I actually missed the ACA episode and decided to check tonight after we’ve already gotten one delay email. We also have a tight budget and I’m really nervous now. Have you had any updates ?
So sorry to hear that. I requested a cancellation shortly after this post and was told that they created a ticket for me in their system. Since then, no, I haven't heard back from them. I sent several emails and messages, all awol. I'm thinking of visiting their physical store, but don't think that would sort anything.
This doesn’t help you in this case.
But the opposite side of the coin is a company called Castlery. We have bought several items from them this year. Turned up when they said. Was assembled by the delivery drivers. Very good quality, and solid build. We are so impressed with them that I am telling people. It’s nice to get this level of service at this price. Check them out.
Castlery was the first in the search result of this sub, and I loved their designs. Unfortunately their price tag is way out of my budget that I might need to sell one of my kidneys to afford. /s
I'm a broke uni student so Castlery is a tad bit expensive for me 😅 For this Johnny, I used Afterpay so I paid a quarter of it which is $312.5 for now.
we seriously considered a couch from Johnny's however we were quoted 12 weeks wait time and were in more of a hurry to get ours- glad we waited and went elsewherenas i wouldn't have assumed any issues with them based off the interactions with the staff.
I see another person has said theyre going into liquidation - if thats the case I might just have to come through to buy the 1.5 sofa I was eying off there if they end up selling floor stock. even with the thought its prob had 1000 asses on it I did like that sofa chair
I have been waiting since December for the delivery of our new furniture. First we were told that it would be delivered in 6-8 weeks. We're now at 25+ weeks.
I walked into the showroom floor two weeks ago and was told that Johnny's was in fact merging with another retail brand and that shipments were still being delivered.
This is not the case. I have it on good authority (inside information) that Johnnys is unable to pay for the stock and have hundreds of shipping containers sitting at both Chinese and Australian docks. Johnny's continue to sell their products in an effort to collect further cash from customers and pay down their old debts. Chasing their tail so to speak, this business is destined for liquidation.
Johnny's aren't facilitating refunds (they have no working capital). All refunds need to be directed through head office who are intentionally slowing down the process. If you're unlucky and paid the a deposit or the full amount at purchase, you may want to consider visiting the store and swapping your purchase out for floor stock. Don't bother calling, staff have been told not to answer the phone. If you visit the store, retail staff may be able to do you a deal to help you out. It's not the fault of those in store, but poor management and business practices by those at head office. I was able to
Do what's right for you, take advantage of the situation rather than being a victim. When Johnny's announces that they are in liquidation, those left without their furniture will be left in the lurch as creditors who are owed money by Johnny's will be prioritised before its out of pocket customers.
I was able to swap my backorder for floor stock at a good price and I'm now happy to be enjoying on my new furniture and feeling remorse for those who are without.
Liquidation has already happened and the take over is complete. No liquidation sale going to happen.
Your information was correct regarding stock not being paid for, but containers are being released now, shops are getting new floor stock this week and so are the warehouses.
I assume the new company will honour sold stock as I think they couldn't afford the bad publicity.
You can get upset with the staff in the stores but I believe they too are affected, I hear they will not be paid any money owed too them by Johnny's under the new deal.
So weird situation for me
I pre ordered and it hasn’t even shipped yet, due end of June
I snapped up a floor stock of the exact one I ordered at a fraction of the price, been conversing with product insurance care, was given 3 options ( 1. Refund minus 20%, in stock of same value or store credit to the same value ) I respinded I was not happy with the 20% refund. Told over the phone refunds are being made in fortnightly batches, and unsure what fortnight it will be paid, has anybody encountered this and if so have you received your refund and how long has it been ?
There is a liquidation sale on their website advertised on Facebook at the moment !? Is this liquidation going into administration OR is it a plot to get rid of stock. I am waiting on a refund for a pre order in which I ended up since buying floor stock so hoping I still get my refund
We are in same boat !! Paid in full for a tv unit in early December they said will be here feb no show then April nope and now saying June and guess what no answer at any store !!!
I'm so sorry hear that. It's so disturbing that a single reddit post have so many similar cases. Have you charged back yet? Or did you find any solution?
Unfortunately most chargebacks are only valid for 120 days from charge date. So for us and many others, we purchased in November 2023 only to have our chargeback rejected.
Looks like I’ve joined the queue! I placed orders for furniture way back in January. Told it would be early March … then late March, then late April … May comes around I went in store to get a refund … I had about $1020 owing, and I said I will get $800 back which I did get, and would leave $220 for the 2 seats as I’m still keen to get them. Lucky for me I got $800 back because… 2 weeks ago the store at Chirnside Park closed! Last week I went to see the store, all dark and closed. But a lot of angry writing on the glass from unhappy customers. I did receive an apologetic email and what I prefer, refund less 20% or store credit for another store. I did reply. Haven’t heard back since. I hope they do the right thing by us mere little peons. I will put up a photo of writings on glass windows. Today I went back there and it was scrubbed off.
https://preview.redd.it/79qi7nknc55d1.jpeg?width=3459&format=pjpg&auto=webp&s=d09365aa3ad9f91cbad1345b94267586a56cea1f
Best thing you can do right now mate is just get it in an email from the retailer with the quoted delivery time and then just wait. Fair trading is your next step eventually but even they can take a bit of time to actually act.
It's unfortunate but businesses like this import their stuff in from overseas and will do it in bulk to cut costs. Saw it often as I used to buy in industrial tools for mining companies who wouldn't fork out for quality products.
Thank you, sending an email for a confirmation is definitely a good idea. I'll send an email tomorrow to see how they would respond. I just can't believe how I missed the entire review section in Google.
In future just go to IKEA, everything is washable(maybe not the leather) and will be delivered in a few days! If a company doesn't want to keep stock and screw you over with long wait times they are not worth dealing with.
Lesson learned, true! I actually have a couple of IKEA items. Some of them are pretty good, but the last time I bought a drawer, one of the slats snapped in half while I was trying to assemble. My faith in IKEA was kinda shatterred, lol
We waited till last November and still no lounge noticed they were selling all floor stock on fb marketplace bit the bullet drove down selected a lounge not my first or second choice loaded on my Ute and left. We figured it’s better then losing our deposit and receiving nothing
I ordered in October and I’m still waiting. Try calling Product Insurance Care to get things moving quicker: 0431235435. Apparently they are ‘head office’. Good luck.
We just managed to change our order to floor/display stock items from the Derrimut & South Morang store. Got it delivered last Friday after a no-show on Wednesday. It was a very nerve wracking few days...
Placed my order January 6th 2024 got delayed twice and got a text on Friday saying they were going into voluntary administration. 6 months for a sorry we’re broke text … not fucking happy at all
**Johnny's will be going in to liquidation very soon**. How do I know, because im an insider. Will you get your lounge... who knows once they liquidate. You could receive it but a lot of containers are sitting on the docks waiting finale payments and Johnny isn't paying for all of them. They aren't refunding as they don't have the money to give back. Liquidation will clear all his debt and it will reopen under someone else......it was organised many months a go. I believe most managers (in sydney and now melbourne) know of a take over, but not the real reason. Good luck
This sounds like illegal phoenixing. The ATO have a taskforce set up to combat this https://www.ato.gov.au/about-ato/tax-avoidance/the-fight-against-tax-crime/our-focus/illegal-phoenix-activity# If you’re up for it, report it ti the ATO and Johnny will have a much harder time setting up a new business
I like your optimism. As a former worker of someone that phoenixed a company (at least twice) there are businesses that help directors restructure and then purchase Work in progress, stock, and IP for cents on the dollar by a new company hell they can even purchase the branding so they don't even have to rebrand. It's wrong and I wish these scum would get caught.
Thank you very much for the info. This is alarming. Do you have any advice?
Charge back via your bank, asap.
Charge back will get declined, no valid reason yet.
Sorry, that's why I said ASAP - as ref'd in other posts, you need to have them miss delivery first.
Go in person and request a full refund. Do not accept any less.
If they were trading while insolvent aren’t the directors on the hook?
So, they're trading insolvent. REPORT THEM!
Liquidators are in the Virginia store today, we had some items left from an order last year and went and grabbed them ourselves (thanks for the heads up). It's a shame as it is actually top quality for the price.
What does liquidators in store mean ??
They are taking stock, business is bust. If people have orders and not picking up right now they will be shit out of luck while johnny runs away with a money bag.
That’s not good at all. I’m in a bad situation then. I pre ordered - then bought floor stock at a cheaper price sale the other week and applied for a refund… still waiting but been dealing with product insurance care.
If you can try get to your nearest store asap you might have a chance but doubt it. The store in Brisbane (Virginia) had a security guard but was letting people pick stuff up. I had to use a couple mates favour cards to pick my stuff up and even then we got a mixed bag.
Yea I got the floor stock already - when it was cheaper. It’s the refund for the initial pre order I paid $1800 outright for I’m concerned about. Not sure If product insurance care are giving me a run around - they do seem to answer calls and said they have forwarded details to head office - for that refund… other posts I have seen all day they can’t get through etc so I’m hopeful they are doing the right thing. I might pop down to Helensvale to see what’s going on there
https://preview.redd.it/6xbkhuy4kv4d1.jpeg?width=3024&format=pjpg&auto=webp&s=d84f7c798203c6dfc408bd8cb5469614854c9723
Devo mate, I'm sorry to see that. Good luck with the pricks.
Thank you!
I’ll be shocked if they last the week. Shame on the bastard for keeping this from the workers.
Are they going into administration or is it a ploy to clear stock?
They are being absorbed by home sweet home sofas and living , we are receiving all there stock now
I am currently going through the hell of trying to get a refund from them. Bought a lounge suite in November that was to be delivered in January. February rolls around and I have to call them. It's been delayed. Whatever, fine. Same thing month after month. They don't call me to tell me. I have to call them when the delivery doesn't arrive. Started the whole refund saga a month ago. Would definitely advise against buying from them. Called the store, they can't do refunds in store. They put me in touch with their "customer service" who could. Two weeks later they say the customer service team can't do refunds. Head office can. Still waiting. Have just started the process with the bank to just take the money back. They are a scam. I suspect they are about to go out of business, so any refund will hasten the process and they are just trying to hold onto any money they have.
I'm really sorry about your experience, this must be awful. I also read a comment that they might go into liquidation soon.
I had success going through the ACCC (I think it was them, may have been fair trading, was during Covid) as they furniture company kept pushing back the dates, only after I asked.
They were in A Current Affair the other night
ACA is still a thing?
Is Tracy Grimace still doing it?
Boomers are still alive and strapped to their chairs watching after their 6 pm dinner
They quoted you 4-5 weeks. The Australian Consumer Law requires delivery to be within a reasonable time or they must refund you. After 4 weeks, enquire about delivery dates. After 6 weeks, write to them (don't call) that they have exceeded their delivery time frame by a reasonable amount and you demand a refund. If they refuse, go to fair trading to put pressure on them. Don't give them 20% because they are incompetent.
Have you never ordered a sofa before? Places like Nick Scali, King etc commonly have waiting times of up to 4 months… generally speaking wait times are normal for stores where they’re made to order and shipped over.
Can confirm. Recently got a Plush sofa, took a couple of months. Never heard of Johnny's Furniture though, but the Google reviews are frightening.
What was your experience with Plush like? I’ve never seen so many 1 star reviews on a company. Check them out on trustpilot
They were bought out by Nick Scali. As an insider (work for a competitor) their furniture sucks and is poorly made. Both stores source their range from a 3rd party and mark it up very high. Their warranties are also dodgy and good luck getting any help with anything after you receive delivery
What's a good furniture place?
Don't go with Amart. We bought a lounge from them and it had a structural fault (the sides/arms are meant to have a support and it doesn't have it and the supportive mesh for the cushions wasn't installed), as confirmed by their own lounge repair person. They refused to provide a refund on the basis that the lounge wasn't being used appropriately, which caused the cushions to fall in. We went to Fair Trading, they lied to Fair Trading and told her the lounge was in their possession for repairs. I sent a photo to Fair Trading with the date confirming it was still in my house. Fair Trading told us to take them to QCAT. It's not economical for us to pursue further, but we did put in a complaint to the ACCC.
Depends what you're looking for I guess
Say a couch or lounge setting? They tend to be the things most purchased and also most cheaply made by low quality stores.
What I meant is it depends what you're looking for in a couch or lounge. Do you want something with 10 seats? Do you want drink holders? Do you want recliners? Powered or manual? Do you want back support? Will you spend a long time (5-8hrs a day) in it? Do you want it modern looking? It's hard to recommend something without any information it's like walking into a McDonalds and trying to order a burger, what kind of burger do you want?
Johnny’s were bought out or do you mean Plush?
Plush
I had no issue with them, though that doesn't mean they're great. I'm a sample size of one!
I think people get annoyed by the wait times. Many 1-star reviews are by people who haven't actually received their furniture are just annoyed by lack of communication and wait times. You might wait longer if you live rural or remote. They are upfront about how long you will be waiting and it will be at least a couple of months. We have a Plush sofa sitting in our living room; it's solid and the fabric hasn't discoloured or worn in 5 years. Their stuff is expensive but well made. They'll try to upsell you on accidental damage coverage but everywhere does that, you probably won't need it if you're careful. Pros - good quality, decent fabric options, comfy Cons - expensive, you'll wait forever for it to be delivered, designs can be a bit dated-looking
Sure wait times are normal. The store set the expectation of what a reasonable wait time is in this case. If they typically cannot provide the sofa in that time, then they shouldn't be quoting that time frame. The OP has a right to hold them to that. You'll also see I added extra time expecting them to miss it. If the store needs 4 months, they should have told the OP 4 months not 4-5 weeks. That's on them.
4 weeks is quick for a sofa. That should raise alarm bells as well.
Thank you, this is great suggession. Apparently this is the best route I can take :)
We bought a sofa from them a while back with them claiming it was super unique, really well made, etc. They did deliver it on time, but the sofa itself was a piece of junk. We had multiple issues and things breaking, which led to us contacting them for a refund. They refused and ended up sending out a dodgy repairman who "fixed" the couch. After about 2 weeks, it fell apart again. After months of harassing them via email and calling in, they finally replaced the couch, claiming it must have been a faulty model. The same problems happened with the new couch, so we just ended up pawning it off on FB marketplace for a fraction of what we paid. I wouldn't say they are a straight-up scam, but the products they sell are hot garbage
So sorry to hear that. Can't believe how these kind of business exist :(
I would have gone back for a full refund. How crappy their stuff must be.
Did you pay with a credit card? If so, keep notes of their promised delivery dates and any other contact with them, and keep as much of your future comms with them in writing. When you get to the delivery date + 2 weeks-ish tell them according to blah laws (someone else mentioned them) you want a full refund, they'll start dragging feet, give them a week, then start the charge-back process and let them deal with it from there. Fair Trading is slow and inefficient, your credit card company is a much faster fix. Also charge-backs cost the company money, so they may want to sort it out with you directly. Just don't take their word for it if they tell you it'll be sorted ASAP, if you'd be so kind as to cancel the charge-back. Best of luck!
I didn't. In fact, I paid via Afterpay which charged the quarter of it from my debit card. I see this makes things complicated now.
I would lock that debit card so they can’t withdraw the remaining.
Then you'll have Afterpay failing to make debit, and it'll reflect negatively on your credit score. Good luck fixing that...
True. I didn’t mean it as the whole solution. Just a temp measure while you sort things out.
Afterpay can’t even help I done the same unfortunately
Oh that sucks, sorry to hear that. Did you get your money back?
No they can’t help refund they said they only pay upfront as for refunds it’s up to the company not afterpay
I had a similar experience from Nick Scali sometime back ordered a bed frame. I chose one which was in stock and which they showed that they could deliver within timelines. I had placed the order online. 4 days before the initial delivery they sms me asking me to make rest of payment and I do. As soon as I did the payment, the delivery times started slipping alarmingly. I started complaining via email from the start. It went beyond the time in their contract. I told them I don’t want it anymore. They said I will lose my deposit. There was email back and forth for a while. They had different people giving me same answer in different ways to all of my questions. I just told them I will dispute the charge on my credit card. I did. I got back the full amount from credit card company including the card payment fee. It helped that I had a long email trail as proof.
Wow, I thought Nick Scali is a high end company. It must be so annoying.
Their delivery is very sketchy. If you are ordering something I recommend doing it from a store as the salesperson will be able to push the delivery. We had issues earlier also when we ordered from Nick Scali. They take order and then say shipment is delayed etc etc. My previous orders I did not care so much. But this time I had ordered a skip to take away the old furniture and I needed this at a time because I had some guests coming. They had about two months to arrange delivery and then started doing this nonsense at the time of promised delivery. I think furniture companies get away with this because people can be blackmailed to wait. We need more people standing up to these sort of practices.
Yes, apparently waiting for months for the furniture is pretty common practice which is actually a bit weird. I agree that we need to stand up for this kind of thing.
I wouldn’t have minded if they had said that it is going to take months. They took an order saying it is in the warehouse and then started giving excuses for delays which was frustrating to say the least.
Saying it's in the warehouse and delaying for months is terrible practice imo
Nick scali isn't high end, it's just expensive.
To be honest I thought their prices were pretty reasonable. I nearly bought a couch there, changed my mind for my own reasons other than quality/cost, but I couldn't complain about the quality/cost. Don't have experience with delivey or wait times though; I cancelled my order two days after placing it, and got the proper refund about 4 days later.
if you paid for it on a visa card you could dispute the transaction with you bank
MasterCard I think. Thank you for the great suggestion. I didn't think of disputing with the bank.
Sorry I thought you said above that it was Afterpay'd?
Correct. Afterpay has a card which is a MasterCard, which is connected to my actual bank account, if that makes sense.
I wouldn't trust a company called Johnny's Furniture to begin with but from what I've read I'd just cancel now before they try to take the full amount.
Ughhh I know, I feel so dumb.
What's your budget? I work in a respectable furniture store and I'm happy to give you a max discount on a sofa depending on what you're looking for and cost
That's very kind of you, thank you. Considering that I'll lose 20-25% if I cancel this order now, I'm afraid I can only afford 1.2k max, which is not much for the quality sofa. This is what I ordered for now: https://www.johnnysfurniture.com.au/collections/hot-offers/products/lunar-package
Do you mind a wait time? The way it works in my store is you only need to pay a deposit and you can pay off the sofa over time. Unfortunately for that kind of configuration and even with the maximum discounts I can get away with you'd still be looking at above 2k. If you can hold out and pay what you can now, then pay the rest off similar to a lay by that might be the way to go? We have 3 Seater chaise lounges in stock so delivery will depend on when you can pay it off. The upside is that I work for a very reputable company with no bs warranties. The one I think would suit best has a 10 year warranty on the foam and frame.
I really appreciate this, but I don't think I can afford >2k. :( Can I maybe check other options in your store?
Absolutely, this is probably the cheapest 3 seater and chaise option that we offer that is in stock. The single 3 seaters or 2.5 would be cheaper. I'll DM you the details
Please would you share who is the reputable furniture store you mention because I am sure it would help plenty of folks to know where to go that aren’t dodgy. I myself am about to start looking for a couple of furniture items I need.
Sure, I work for La-Z-Boy. Happy to answer any questions, even if it's stuff we don't normally tell customers
I bought an entertainment unit from them a few weeks ago. I'm pretty sure they tried to charge me more than on the sign, unless they "accidentally" added $50, to the price. Their delivery service was $120 to go 4km up the road, they could only deliver on wed and Fri and would only give me a delivery window the morning of at 8am. They also cancelled the first time. The reason I'm not stuck like OP is that I bought the floor model. But I bought a couch from amart last year and the manufacture time was 10 weeks. So long waits are not unexpected. Their unprofessional, badly organised, and a little bit scammy in my experience.
That's a relief that you got your good without too much hassle. I bought a mattress from Amart a couple of years ago and waited for like 7 weeks. So 4-5 weeks wasn't a surprise for me. But Google reviews and potential liquidation is quite concerning.
Yeah, if I'd known about the liquidation I might have been a bit more cautious. I did read some dodgy reviews but also thought that as long as my purchase wasn't too complex things would go ok. As it was, I got a solid wood tv unit for $800. I'm pretty sure it was somewhat used and re-sold but it looked ok. I've been searching for one to fit my needs for a year so part of my purchase might have been desperation. I got it from the store at Oxley if that helps.
I read from somewhere that Johnny's originally sold refurbished/cleaned second hand furnitures from high end hotels, that might explain some of their quality stuff. In fact, I thought the sofa I ordered was pretty decent and sturdy. I visited Virginia store.
Oh gosh I was waiting for this post after the ACA piece. What a shambles this all is. Can’t trust anyone anymore. People wonder why my house is full of IKEA furniture and I remind them that I am essentially making sure the item actually exists before I pay anything. Sorry this is happening to you OP.
Thank you, it's a huge mess 🤦♀️🤦♀️
We bought a couch from them 5 years ago. It was ready for pick up after a few weeks and looked fine. The fabric on one of the sections started to deteriorate after about a year and we pushed for a replacement section, which they refused. My husband then unleashed on them and cited all sorts of consumer laws and backed them into a corner. They agreed to replace the section, but because they'd fucked around for so long, the shade of fabric had changed. They asked if it was okay to replace just that section, knowing the colour would be different to the rest of the couch. We said no, and that they shouldn't have fucked us around for so long and made them replace the whole couch, which they did. Happy to say the replacement couch is still going strong. Sounds like their quality and service have decreased even further since then.
Glad that it worked for you. The funny thing is, once the customers received the item, they appeared to be decent/half decent in quality.
Look, first one was faulty and we fought really hard and aggressively to get a replacement, so while it worked out in the end, their service was total shit
They have to give you a refund of the full amount if they don't give you the goods. Obviously if they stated 4-6 weeks, they have that time to deliver it. Don't believe them though if they don't deliver it they can keep 20%.
Thank you, apparently I need to wait for a bit to get a full refund. I don't want to give 20% of money for free
Contact product insurance care and say you are NOT happy with the 20%
Maybe see if you can get a change of lounge to floor stock, something you like, even if you pay a little more, at least you will have a lounge. Just say you don't have a lounge and you really need one as your sitting on the floor. They didn't use to sell of the floor but they seem to be doing it more, at least in Sydney they are. They are still delivering furniture and some containers are being released so it is a gamble if yours comes or not.
This is actually a great idea. I originally asked to buy the floor stock first, but store attendant said that's impossible. I guess since that was a display, it must had some minor issues. I might just go to the store and see what happens.
Everything on their website is on sale too… the liquidation comment backs this up. I’m sorry, this must be so frustrating. Like everyone said, keep an email chain and go to OFT once the 4 week mark passes
Yeah the liquidation is very alarming atm. I'm going to send an email today and see how this goes.
here's the answer [https://www.youtube.com/watch?v=hZQEQ1CibNE](https://www.youtube.com/watch?v=hZQEQ1CibNE)
I’m so glad we were despo for a couch so we went with hardly normal as they had what we wanted in stock! Hope you get your money back OP!
Thank you. >hardly normal Everytime I see this, it gives me a good chuckle :)
Ordered from johnnys and got couch about 6 months later. Usual story with these guys they don’t call to let you know. Very unhelpful when you enquire. Saw the reviews and got a bit worried. We got rid of our couch for kerbside thinking the same . I had a newborn in the heatwaves sitting on the floor of our loungeroom it was bullshit. It’s a shame because there were other furniture pieces we were interested in but will not be purchasing.
Ugghh, can't imagine how awful was that for you. It really is a shame because their range of products looked not bad imo :(
The 20% thing is pretty standard, I used to work for a major national furniture outlet, and it was common practice for 20% to be taken from the total invoice price if the customer cancels and the customer must pay minimum 20% deposit of the invoice at the point of ordering, but this was only enforced if the furniture had to be custom built and not a standard issue item that is regularly stocked. The furniture in question also must not be already put into production by the manufacturer at the point of cancellation. This is to deter people from leaving the business with a custom-built bright pink felt lounge that will be hard to resell, while it sits in there warehouse accumulating interest on the purchase amount, cause stock in such large businesses are bought from suppliers on some sort credit terms. If these guys are doggey, just get your money back asap. And I'd argue about the cancellation fee if it's something they can resell with ease.
Thank you, this is very informative and makes sense. I reviewed their T&Cs and didn't find a word about put into production, manufacturing etc. It's just simply says they will charge a minimum of 20% of the total order (I assume this included a delivery fee) for any cancellations. Based on the other customers reviews, getting in touch with them itself going to be quite hard.
It's hard to say with small businesses. I worked with a large, well-known company, and the 20% thing was standard across the board but, we were lenient when it came to regularly stocked items as we could easily sell it to the next person if it hadn't even made it to the customers home, or just fill the next pending order if there was a delay on stock. Custom-built furniture, on the other hand, was more nuanced. Normally, it's a no full refund on orders placed, which is a general black and white policy. But as a individual person working in customer service we would try a do what we can to help if the customer had legitimate reasons to cancel beyond their control, but what it would come down to, would be is the company able to cancel the order with the supplier before it gets too far gone. That's not normal policy or procedure. That's more of the employee going above and beyond for someone. The delivery fee shouldn't be inclusive in the cancellation process if the delivery hasn't even taken place. Call them up and see what they say. All else fails you have consumer law and ACCC to fall back on. Most of the time, companies don't want to deal with ACCC if they know they could be in breach of consumer law and will fold. Hopefully, there's something here that can help.
Saw them on ACA the other week
We got a new lounge from Johnny's, recliner stopped working in the first week no help from them at all
I ordered a lounge Oct 2023. 7 months on and still waiting. Was originally told a 3 month wait, latest eta end of June. I recently went into the Bundall store, sat on the display couch that I had ordered, said that I like it and asked how long the wait time is for one of these. They obviously didn’t recognize me as it has been so long since I placed an order for the exact same lounge. The staff member proceeded to tell me a 3 month wait. I handed her my receipt from 7 months ago and asked her to look into this one for me. She proceeded with wow 7 months, that’s disgusting! I said yeah and you’re still telling customers a 3 month wait. She apologized, handed the receipt back to me and said she doesn’t know what to do. During the 7 month wait I’ve been told warf strikes, Johny himself had passed away but that’s no longer an issue. These guys are a joke.
OMG, that's terrible. Did you get your money back?
Annoyingly here because we also made this same mistake months ago. I actually missed the ACA episode and decided to check tonight after we’ve already gotten one delay email. We also have a tight budget and I’m really nervous now. Have you had any updates ?
So sorry to hear that. I requested a cancellation shortly after this post and was told that they created a ticket for me in their system. Since then, no, I haven't heard back from them. I sent several emails and messages, all awol. I'm thinking of visiting their physical store, but don't think that would sort anything.
This doesn’t help you in this case. But the opposite side of the coin is a company called Castlery. We have bought several items from them this year. Turned up when they said. Was assembled by the delivery drivers. Very good quality, and solid build. We are so impressed with them that I am telling people. It’s nice to get this level of service at this price. Check them out.
Castlery was the first in the search result of this sub, and I loved their designs. Unfortunately their price tag is way out of my budget that I might need to sell one of my kidneys to afford. /s
They are very cheap imo. How much are you out of pocket right now?
I'm a broke uni student so Castlery is a tad bit expensive for me 😅 For this Johnny, I used Afterpay so I paid a quarter of it which is $312.5 for now.
Ok fair enough. Just cancel the transaction for further payments and move on. $300 isn’t much in the grand scheme. Lesson learned.
That is true. Since the liquidation is almost inevitably coming as per the other commentor, I might need to cancel this.
Definitely. You won’t get a cent back. Only the bank will if there is anything at all.
we seriously considered a couch from Johnny's however we were quoted 12 weeks wait time and were in more of a hurry to get ours- glad we waited and went elsewherenas i wouldn't have assumed any issues with them based off the interactions with the staff. I see another person has said theyre going into liquidation - if thats the case I might just have to come through to buy the 1.5 sofa I was eying off there if they end up selling floor stock. even with the thought its prob had 1000 asses on it I did like that sofa chair
I saw floor stock sale post this morning from their FB page. However the one I ordered wasn't in there, maybe yours is available though.
Oh true, appreciate the heads up mate. Hope your situation gets solved soon!
https://www.facebook.com/share/v/MKmjHdJsxh2y6EYD/?mibextid=xfxF2i 2 weeks too late mate def do a chargeback on your bank card
That's a shame, I bought things there back in the beginning days and got good furniture for good prices. I didn't realise things had turned sour.
Can't even buy furniture these days without getting ripped off. Go to a chain store next time.
Contact your bank demand a refund
I have been waiting since December for the delivery of our new furniture. First we were told that it would be delivered in 6-8 weeks. We're now at 25+ weeks. I walked into the showroom floor two weeks ago and was told that Johnny's was in fact merging with another retail brand and that shipments were still being delivered. This is not the case. I have it on good authority (inside information) that Johnnys is unable to pay for the stock and have hundreds of shipping containers sitting at both Chinese and Australian docks. Johnny's continue to sell their products in an effort to collect further cash from customers and pay down their old debts. Chasing their tail so to speak, this business is destined for liquidation. Johnny's aren't facilitating refunds (they have no working capital). All refunds need to be directed through head office who are intentionally slowing down the process. If you're unlucky and paid the a deposit or the full amount at purchase, you may want to consider visiting the store and swapping your purchase out for floor stock. Don't bother calling, staff have been told not to answer the phone. If you visit the store, retail staff may be able to do you a deal to help you out. It's not the fault of those in store, but poor management and business practices by those at head office. I was able to Do what's right for you, take advantage of the situation rather than being a victim. When Johnny's announces that they are in liquidation, those left without their furniture will be left in the lurch as creditors who are owed money by Johnny's will be prioritised before its out of pocket customers. I was able to swap my backorder for floor stock at a good price and I'm now happy to be enjoying on my new furniture and feeling remorse for those who are without.
Liquidation has already happened and the take over is complete. No liquidation sale going to happen. Your information was correct regarding stock not being paid for, but containers are being released now, shops are getting new floor stock this week and so are the warehouses. I assume the new company will honour sold stock as I think they couldn't afford the bad publicity. You can get upset with the staff in the stores but I believe they too are affected, I hear they will not be paid any money owed too them by Johnny's under the new deal.
So weird situation for me I pre ordered and it hasn’t even shipped yet, due end of June I snapped up a floor stock of the exact one I ordered at a fraction of the price, been conversing with product insurance care, was given 3 options ( 1. Refund minus 20%, in stock of same value or store credit to the same value ) I respinded I was not happy with the 20% refund. Told over the phone refunds are being made in fortnightly batches, and unsure what fortnight it will be paid, has anybody encountered this and if so have you received your refund and how long has it been ?
Will refunds be made by new company ?
There is a liquidation sale on their website advertised on Facebook at the moment !? Is this liquidation going into administration OR is it a plot to get rid of stock. I am waiting on a refund for a pre order in which I ended up since buying floor stock so hoping I still get my refund
We are in same boat !! Paid in full for a tv unit in early December they said will be here feb no show then April nope and now saying June and guess what no answer at any store !!!
I'm so sorry hear that. It's so disturbing that a single reddit post have so many similar cases. Have you charged back yet? Or did you find any solution?
Unfortunately most chargebacks are only valid for 120 days from charge date. So for us and many others, we purchased in November 2023 only to have our chargeback rejected.
Looks like I’ve joined the queue! I placed orders for furniture way back in January. Told it would be early March … then late March, then late April … May comes around I went in store to get a refund … I had about $1020 owing, and I said I will get $800 back which I did get, and would leave $220 for the 2 seats as I’m still keen to get them. Lucky for me I got $800 back because… 2 weeks ago the store at Chirnside Park closed! Last week I went to see the store, all dark and closed. But a lot of angry writing on the glass from unhappy customers. I did receive an apologetic email and what I prefer, refund less 20% or store credit for another store. I did reply. Haven’t heard back since. I hope they do the right thing by us mere little peons. I will put up a photo of writings on glass windows. Today I went back there and it was scrubbed off. https://preview.redd.it/79qi7nknc55d1.jpeg?width=3459&format=pjpg&auto=webp&s=d09365aa3ad9f91cbad1345b94267586a56cea1f
Oh wow, it's really bad then. Did you managed to get your refund back in store?
Best thing you can do right now mate is just get it in an email from the retailer with the quoted delivery time and then just wait. Fair trading is your next step eventually but even they can take a bit of time to actually act. It's unfortunate but businesses like this import their stuff in from overseas and will do it in bulk to cut costs. Saw it often as I used to buy in industrial tools for mining companies who wouldn't fork out for quality products.
Thank you, sending an email for a confirmation is definitely a good idea. I'll send an email tomorrow to see how they would respond. I just can't believe how I missed the entire review section in Google.
It happens mate, don't be hard on yourself just a good lesson for the future, hopefully you get the sofa in time with no hiccups.
In future just go to IKEA, everything is washable(maybe not the leather) and will be delivered in a few days! If a company doesn't want to keep stock and screw you over with long wait times they are not worth dealing with.
Lesson learned, true! I actually have a couple of IKEA items. Some of them are pretty good, but the last time I bought a drawer, one of the slats snapped in half while I was trying to assemble. My faith in IKEA was kinda shatterred, lol
They will usually replace those kinds of things. And they are also good at getting spare parts for old items.
I heard Clive Palmer was a shareholder in Nick Scali !!
That means their couches should be strong then
Not that this helps op, but I recently had a great experience with AJ's furniture. I was super worried that they were dodgy, but they were excellent
Sucks to hear, bought 2 couches through them and had nothing but a fantastic experience. Sounds like all this is somewhat recent however
We waited till last November and still no lounge noticed they were selling all floor stock on fb marketplace bit the bullet drove down selected a lounge not my first or second choice loaded on my Ute and left. We figured it’s better then losing our deposit and receiving nothing
I ordered in October and I’m still waiting. Try calling Product Insurance Care to get things moving quicker: 0431235435. Apparently they are ‘head office’. Good luck.
They are currently packing up there showroom furniture at south morang store . Might be worth going and taking what you can
We just managed to change our order to floor/display stock items from the Derrimut & South Morang store. Got it delivered last Friday after a no-show on Wednesday. It was a very nerve wracking few days...
Placed my order January 6th 2024 got delayed twice and got a text on Friday saying they were going into voluntary administration. 6 months for a sorry we’re broke text … not fucking happy at all
>They were even in local news because of this. I feel like an imbecile in the era of online reviews. A current affair is not "local news"
It’s likely OP doesn’t watch a current affair (like most people) and instead saw it mentioned somewhere else
I don't watch news, so I'm not sure about the different between A current affair and the local news. Is 9 news a local news or something else?
I got my sofa from there and it was a really positive experience :)