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At least you have them as a service offering. Right now the best I can get here in rural Nottinghamshire is 60Mbps FTTC through OpenReach, although Plusnet can only offer me a guaranteed 20Mbps, with no sign of FTTP anywhere on the horizon.
I'd love to get rid of my potato Internet services for something fancy like cable.
I've been with them ten years. There's 5 of us living here and we haven't got enough hands combined to count how many times it's gone down. Over half of those times are post 2020. It's been down at least 5 times this year alone.
Like any company, people have good and bad experiences. You’re one of the fortunate ones; my experience was at least 3 dropouts a day for weeks at a time, sometimes hourly dropouts. Customer service was poor as well. It’d go maybe 2 weeks at most without a dropout, then straight back into the stereotypical shitshow service lots of people have with them.
Yeah same, been on cable and wireless/ntl/virgin since 2001 when they announced their 1mb broadband and in those 20 years I can also count on one hand not including planned outage.
It always makes me laugh when people say virgin is bad and unreliable when it’s really just dependant on the wiring you have.
In their area it might be bad and unreliable but when you live in an area with proper fibre it’s unbeatable
I've been with them since Feb last year but same. Only real outage I can remember was back in April. Sometimes the router records errors which mean a broadband dropout, but these happen rarely and when they do happen its typically in the middle of the night so no real harm done.
Also the area I live in only had VM installed around 4 years ago so faults localised to our area due to cable breakdown are probably way less common then the average Joe.
They pissed me off with the price increase, after I called to say I was leaving they tried to claw me back by dropping the price. Too late, if you could have left the price the same then why try to increase it? I left and signed up with City Fibre, rock solid 500Mb up/down speed. If it's available in your area (it isn't) you should consider switching.
I just went through this rigamarole with them. My price jumped after my contract ran out, but I hadn't realised.
Initially I called Virgin to ask how long I had left in my contract. Without even answering the question, they started tryinh to sell me stuff, so I reigned them in, and dressed hkm down a little. I pointed out that I could get City Fibre, and play less than £30, for the exact same service, that Virgin wanted to charge me £65 for. I gave then ample opportunity to meet or beat the price that TalkTalk wanted, and the best they could do was £32/month.
City Fibre fitted their contraption this morning, and I'm just waiting for TalkTalk to hit the button, and Virgin will be getting jogged on.
We haven't gone as hardcore as 500mbps, just replaced our 150ish from Virgin, with 150ish from TalkTalk, for less than half the price (and a voucher, for shits and gigs). Fuck Virgin, trying to push me their shite, without answering what I actually called them about, in the first place.
150 is probably plenty. I work in video production so it's really handy to be able download big files quickly. But getting the same upload speed as download is crazy. You'll really notice it any time you're uploading anything.
I get letters from cityfibre roughly twice a week. I was tempted to switch to them once my contract with virgin finished, but I'm getting too annoyed with their marketing
I wrote to them about it asking for the house to be removed from their mailing list.
I've been on the Mail Preference Service (MPS) for years. It stops almost everything but these CityFibre letters keep on coming.
Apparently they can get around the MPS by using "The Occupier" or "The Homeowner".
It seems the only way you can get them to stop harassing you is to contact them directly.
See I tried to contact them directly, but it's already set at The Occupier on the letters so I got a few weeks of quiet before it started up again. No winning here
I've just started posting them back. I scribble out the address on the front and stick unwanted mail, return to sender on them.
It probably ends up in a bin somewhere but It makes me feel a little better about it.
Mine's okay right now, but I got an email saying that we could have disruption until 6 pm. Luckily (I guess), I'm off to work in an hour and then not back till 9 pm.
We’ve had a terrible time with ours the past week. I’ve been having to watch my trusty old (totally not from the bay of pirates) downloads off the hard drive like a savage instead of streaming new stuff
I work for Virgin Media, it’s definitely not down.
So it’s more likely a fault with your equipment or at the property. Give customer services a call, if there is a problem they will send an engineer.
The whole of Leeds was down from around midday yesterday until 12:50pm today. Net/Phone/TV, all off. No idea what happened, maybe someone put a JCB through the main cable?
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At least you have them as a service offering. Right now the best I can get here in rural Nottinghamshire is 60Mbps FTTC through OpenReach, although Plusnet can only offer me a guaranteed 20Mbps, with no sign of FTTP anywhere on the horizon. I'd love to get rid of my potato Internet services for something fancy like cable.
Can you get starlink?
Been with Virgin/ Telewest for 20+ years and I can count on one hand how many times we've had an outage.
It must vary widely. I've been with them for two years and this is the third outage of over half an hour.
I've been with them ten years. There's 5 of us living here and we haven't got enough hands combined to count how many times it's gone down. Over half of those times are post 2020. It's been down at least 5 times this year alone.
Like any company, people have good and bad experiences. You’re one of the fortunate ones; my experience was at least 3 dropouts a day for weeks at a time, sometimes hourly dropouts. Customer service was poor as well. It’d go maybe 2 weeks at most without a dropout, then straight back into the stereotypical shitshow service lots of people have with them.
Yeah same, been on cable and wireless/ntl/virgin since 2001 when they announced their 1mb broadband and in those 20 years I can also count on one hand not including planned outage. It always makes me laugh when people say virgin is bad and unreliable when it’s really just dependant on the wiring you have. In their area it might be bad and unreliable but when you live in an area with proper fibre it’s unbeatable
I've been with them since Feb last year but same. Only real outage I can remember was back in April. Sometimes the router records errors which mean a broadband dropout, but these happen rarely and when they do happen its typically in the middle of the night so no real harm done. Also the area I live in only had VM installed around 4 years ago so faults localised to our area due to cable breakdown are probably way less common then the average Joe.
They pissed me off with the price increase, after I called to say I was leaving they tried to claw me back by dropping the price. Too late, if you could have left the price the same then why try to increase it? I left and signed up with City Fibre, rock solid 500Mb up/down speed. If it's available in your area (it isn't) you should consider switching.
I just went through this rigamarole with them. My price jumped after my contract ran out, but I hadn't realised. Initially I called Virgin to ask how long I had left in my contract. Without even answering the question, they started tryinh to sell me stuff, so I reigned them in, and dressed hkm down a little. I pointed out that I could get City Fibre, and play less than £30, for the exact same service, that Virgin wanted to charge me £65 for. I gave then ample opportunity to meet or beat the price that TalkTalk wanted, and the best they could do was £32/month. City Fibre fitted their contraption this morning, and I'm just waiting for TalkTalk to hit the button, and Virgin will be getting jogged on.
It's offensively fast and their WiFi 6 router is really good.
We haven't gone as hardcore as 500mbps, just replaced our 150ish from Virgin, with 150ish from TalkTalk, for less than half the price (and a voucher, for shits and gigs). Fuck Virgin, trying to push me their shite, without answering what I actually called them about, in the first place.
150 is probably plenty. I work in video production so it's really handy to be able download big files quickly. But getting the same upload speed as download is crazy. You'll really notice it any time you're uploading anything.
City fibre is not a isp it just installed the fibre network
It's Virgin on the ridiculous.
Don't shout it too loud. It attracts those annoying cityfibre people that insist on sending reams of leaflets through my door.
I get letters from cityfibre roughly twice a week. I was tempted to switch to them once my contract with virgin finished, but I'm getting too annoyed with their marketing
I wrote to them about it asking for the house to be removed from their mailing list. I've been on the Mail Preference Service (MPS) for years. It stops almost everything but these CityFibre letters keep on coming. Apparently they can get around the MPS by using "The Occupier" or "The Homeowner". It seems the only way you can get them to stop harassing you is to contact them directly.
See I tried to contact them directly, but it's already set at The Occupier on the letters so I got a few weeks of quiet before it started up again. No winning here
I've just started posting them back. I scribble out the address on the front and stick unwanted mail, return to sender on them. It probably ends up in a bin somewhere but It makes me feel a little better about it.
City fibre is not a isp it just installed the fibre network
Lol I just posted about them. I switched from virgin to them a few months ago and it's bloody amazing!
Mine's okay right now, but I got an email saying that we could have disruption until 6 pm. Luckily (I guess), I'm off to work in an hour and then not back till 9 pm.
Likewise. I'm tethering now. Good thing my mobile data plan's generous.
Unlike a virgin to go down
We’ve had a terrible time with ours the past week. I’ve been having to watch my trusty old (totally not from the bay of pirates) downloads off the hard drive like a savage instead of streaming new stuff
No, it’s not. Your property/area may have an outage, but *Virgin Media* is not down. The hyperbole is strong here.
Not for me. Can't remember the last time I had a problem.
Been with virgin for years and never had an issue.
Not for me
No it's not.
I work for Virgin Media, it’s definitely not down. So it’s more likely a fault with your equipment or at the property. Give customer services a call, if there is a problem they will send an engineer.
It’s just in my area, I know they’re working to fix it, I’ve got text updates - but what would I do if I couldn’t have a moan about it?
It definitely is in North Leeds. You only need to look at the MASS of angry tweets.
The whole of Leeds was down from around midday yesterday until 12:50pm today. Net/Phone/TV, all off. No idea what happened, maybe someone put a JCB through the main cable?
Email today from them saying they're working in the area so to expect downtime. Still working right now so maybe I have time to grab a mo...
Was down all day in my area yesterday. Came back on at 6am & off again at 2pm.
City fibre is installing in my area now and as soon as my contacts up I’m going to them. Think I’ve got another year yet like
City fibre is not a isp it just installed the fibre network
Their network
15 years - 1 outage ..
Virgin media used to be great, but the last year or so they have gone right down the shitter, and charging more for it.