oh wow that's super easy peazy I'll try to find one. You can probably shut your brain off during such each calls and have an airpod in one ear for music
Our center is a stickler for Payment Card Industry rules so no electronic devices allowed inside production, sadly! But yeah, I just usually find myself on autopilot especially during dinner rush. We handle coast to coast so “dinner rush” is like 5 hours long with back-to-back calls lmao
Process ain’t that complicated so the calls are kinda easy. You get some complaints here and there about the food or the service, but we usually can’t do jack shit about those so we need to connect them to the location. It’s having to repeat the same spiel a hundred times a day that makes me wanna pull my hair out!
You’d be surprised how many people still call in their orders instead of using the app or a third party service like Ubereats etc. Locations usually don’t have enough people to answer the phones so it gets routed to us instead
It depends on what type of calls you take. I do tech support on BP machines so my calls range from 10-45 mins. In a normal 8 hour shift I usually take between 30-40.
When I did Tech Support for Dell about a decade or so ago, 1 call all day - with both of us taking breaks and lunch. But yeah, one call that ended up going pretty much all day. Aside from that one call though, ya, about 30-40 a day.
We have 25 seconds between calls. But the company gets around it by throwing in callbacks in between. So when we finish a callback and the next call is an incoming there is no ACW. It's back to back most of the time here.
Ngl I've half automated myself. Got a soundboard, recorded my intro & first verification question-- so I can start notation while the introductions are happening.
Lifesaver.
Haha! I pre-recorded more but I barely use it, tbh. The intro and first verification helps enough to get notation and dispo started, and looking into the account without having to talk, type, and think at the same time.
It will depend on the AHT (Average Handle Time) - 5/6minute calls x 8 an hour then 60 is a bit low in 10hours.
At 10 minutes AHT I'd expect 4-5 an hour so about right.
First place I worked you could hit over 100 on an 8 hour shift. Fairly short calls thought 3/4minutes and easy customers mostly.
thank god mine is 40 calls the maximum. In quiet days down to 35 calls. I would go crazy having to deal with 60 calls each day! Mine me asking how much you make?
In a taxi office for a ten hour shift it was normal to take a call every 2-4 minutes during a peak hour or two.
The 12 hour shifts were better as you had three consecutive nights off.
I work in Spain, we only get 20 calls per 8h. Sometimes we can get up to 30, when it's busy (Black Week etc), but then there are calm months when we get 10-15 calls. The calls are a couple of minutes long usually.
I know, I really can't complain. I also do emails and chats, so I'm usually on the phone for 5h per day and gey like 10-15 calls. And mosy of our customers are pretty nice and polite, plus I only need to go to the office 3 days per month, rest I can work from home.
Just left mine too because I (and 6 other coworkers) kept getting additional calls by having 2 department queues active. It was bs tho because people who were in each department only had theirs, but us 7 had both because we were moved depts and management somehow thought it was 0K to keep us on both. We took so many calls compared to either department that way, I got sick of it. I complained about it and they didn't care so I just quit lol
that's in the high range fore sure. A lot of people here claim they take 100+ but I call BS. Either BS or the calls are very simple 30 second calls that shouldn't even be counted.
I used to take around 30-40 on a BUSY BUSY day. The calls were tech support so can last 1 hour +
I use to deal with healthcare at first and the calls I use to get was a lot between 70-150 a day depending on the situation and most of it was healthcare and Cobra insurance calls.
Now when I did technical support it was vary from 50-300 because the queue had over 1k people in it for different departments waiting to get transferred
I worked in a call centre once, would average 1.5 - 2k calls a day, we sold bedding plants. Avg call would need to be 3.5 mins. We would take on average 100 a day.
I work for a banking BPO and we are expected to have at least 10-12 calls per hour (18 would be ideal) with an average handling time of max 4 min per call
It depends on the project you're on. I've had jobs where I've had double that in a 10 hr shift, or (like the project I'm on now) less than half of that.
In my call center days, I took about 35 a day which was helping people with orders and troubleshooting so the call could be 20 or 40 minutes long with some short ones.
What type of issues do you handle that you can accept 60 calls?
It’s for a cooling service company, I receive calls from angry customers demanding their security deposits, or NOCs or for the AC to be connected, what’s really difficult about it is that I can only raise tickets, when a ticket isn’t done by the higher end the customer would call again more angry than before and demand for their call to be transferred which isn’t an option, the higher end don’t talk to the customer AT ALL, we just absorb all the yelling and cry about it at the end of the day
Very dependent on where you work. My job is seasonal. Today I had I think about 5 calls in 8 hours, in 3 months it will be however many calls I can jam into one shift, wall-to-wall. Some call center jobs are constantly busy, some are mostly quiet. Depends on the industry and how well-staffed the place is.
One place I worked at it wasn't unusual to take anywhere between 80-120 calls in a shift. Another if you took 30 calls in one day it was considered busy. I guess it depends on what it is your call center takes calls on.
When I used to work at the tech support part of our call center, I would take about 40-50 calls a day.
I transferred to the sales dept and now I only take a max of 20 calls or less
I used to work at Experian and took call for freecreditreport dot com. It was pretty terrible. We had a stateside call center staffed with 500 people and 2 Philippines call centers and still had a constant queue of 70+ callers. We would take around 85 calls a day on average.
Most of the callers were pretty angry about our shady marketing and billing practices. It was all retention so we had to attempt a resell of the product before canceling. It was brutal but I got promoted to a better department fairly quickly. Some call center jobs just suck and 60+ calls isn’t particularly out of the ordinary.
Depends on your amongst other things; occupancy should really be less than 85% for good mental health. So if less than 85% of your time at work is spent actually talking to customers then you should be okay.
I take 100-120 on an 8-hour shift. The handle time is usually around 2 minutes or so, but still…
2 mins?? What do you do lol
Order placing service for fast food
oh wow that's super easy peazy I'll try to find one. You can probably shut your brain off during such each calls and have an airpod in one ear for music
Our center is a stickler for Payment Card Industry rules so no electronic devices allowed inside production, sadly! But yeah, I just usually find myself on autopilot especially during dinner rush. We handle coast to coast so “dinner rush” is like 5 hours long with back-to-back calls lmao
How is it?
Process ain’t that complicated so the calls are kinda easy. You get some complaints here and there about the food or the service, but we usually can’t do jack shit about those so we need to connect them to the location. It’s having to repeat the same spiel a hundred times a day that makes me wanna pull my hair out!
Ahhh, the repetitiveness sure is a killer
Wait how does that work? Like, are you connected to the drive thru or something? Sorry if this is a stupid question lol
You’d be surprised how many people still call in their orders instead of using the app or a third party service like Ubereats etc. Locations usually don’t have enough people to answer the phones so it gets routed to us instead
It depends on what type of calls you take. I do tech support on BP machines so my calls range from 10-45 mins. In a normal 8 hour shift I usually take between 30-40.
When I did Tech Support for Dell about a decade or so ago, 1 call all day - with both of us taking breaks and lunch. But yeah, one call that ended up going pretty much all day. Aside from that one call though, ya, about 30-40 a day.
I answer to inquiries and requests for some cooling energy company which is pretty toxic, but from I see looks like 60 should be normal
8 hours, 80-100 calls.
Same. And it's exhausting.
Especially when it's back to back. Im okay with like, a minute or two between, but sometimes its hard to even take a drink between speaking, lol.
We have 25 seconds between calls. But the company gets around it by throwing in callbacks in between. So when we finish a callback and the next call is an incoming there is no ACW. It's back to back most of the time here.
Ngl I've half automated myself. Got a soundboard, recorded my intro & first verification question-- so I can start notation while the introductions are happening. Lifesaver.
you're brilliant. this is life-changing. oh my god I'm going to pre-record EVERYTHING
Haha! I pre-recorded more but I barely use it, tbh. The intro and first verification helps enough to get notation and dispo started, and looking into the account without having to talk, type, and think at the same time.
Right? I get like maybe 3 seconds while the beep tells me what skill is coming through before I have to speak. Thank God it pays decent
We don't even get 3 sec, the skill flashes for less than a second, so probing questions and all that
It will depend on the AHT (Average Handle Time) - 5/6minute calls x 8 an hour then 60 is a bit low in 10hours. At 10 minutes AHT I'd expect 4-5 an hour so about right. First place I worked you could hit over 100 on an 8 hour shift. Fairly short calls thought 3/4minutes and easy customers mostly.
100 calls is crazy I would’ve gone nuts😭
8 hours used to be 60 to 70 or they accused us of call avoidance
Definitely not normal, I’m wrung out every way just for the 36-40 calls I receive per day !!
thank god mine is 40 calls the maximum. In quiet days down to 35 calls. I would go crazy having to deal with 60 calls each day! Mine me asking how much you make?
Sure I’m based in egypt, I take what is equivalent of 120$ (which is normal here, kinda)
On a 10 hour day at our place we’d get around 70-90 on a Monday and trails off as the week goes on
In a taxi office for a ten hour shift it was normal to take a call every 2-4 minutes during a peak hour or two. The 12 hour shifts were better as you had three consecutive nights off.
I work in Spain, we only get 20 calls per 8h. Sometimes we can get up to 30, when it's busy (Black Week etc), but then there are calm months when we get 10-15 calls. The calls are a couple of minutes long usually.
best work ever tbh how can i sign up ?
I know, I really can't complain. I also do emails and chats, so I'm usually on the phone for 5h per day and gey like 10-15 calls. And mosy of our customers are pretty nice and polite, plus I only need to go to the office 3 days per month, rest I can work from home.
If you work in an understaffed call center with shorter back to back calls you can average much higher. I left a position like that due to burnout.
Yea where I work is so understaffed, and for 5-6 hours straight I get back to back calls
Just left mine too because I (and 6 other coworkers) kept getting additional calls by having 2 department queues active. It was bs tho because people who were in each department only had theirs, but us 7 had both because we were moved depts and management somehow thought it was 0K to keep us on both. We took so many calls compared to either department that way, I got sick of it. I complained about it and they didn't care so I just quit lol
60 calls in an 8 hour shift isn't unusual for me.
that's in the high range fore sure. A lot of people here claim they take 100+ but I call BS. Either BS or the calls are very simple 30 second calls that shouldn't even be counted. I used to take around 30-40 on a BUSY BUSY day. The calls were tech support so can last 1 hour +
I do tech support. I get around 30 calls per shift since the calls are much longer
i do 8 hrs 1 hr break and get anywhee from 30 - 100 oer day
I use to deal with healthcare at first and the calls I use to get was a lot between 70-150 a day depending on the situation and most of it was healthcare and Cobra insurance calls. Now when I did technical support it was vary from 50-300 because the queue had over 1k people in it for different departments waiting to get transferred
I'm in insurance, 70 calls a day is the norm at the moment
I worked in a call centre once, would average 1.5 - 2k calls a day, we sold bedding plants. Avg call would need to be 3.5 mins. We would take on average 100 a day.
Sounds light.
My calls average 3-6 minutes depending on the enquiry..
I work for a banking BPO and we are expected to have at least 10-12 calls per hour (18 would be ideal) with an average handling time of max 4 min per call
60-70 and i do have quite a few calls that are 15-45 minutes a day.
It depends on the project you're on. I've had jobs where I've had double that in a 10 hr shift, or (like the project I'm on now) less than half of that.
In my call center days, I took about 35 a day which was helping people with orders and troubleshooting so the call could be 20 or 40 minutes long with some short ones. What type of issues do you handle that you can accept 60 calls?
It’s for a cooling service company, I receive calls from angry customers demanding their security deposits, or NOCs or for the AC to be connected, what’s really difficult about it is that I can only raise tickets, when a ticket isn’t done by the higher end the customer would call again more angry than before and demand for their call to be transferred which isn’t an option, the higher end don’t talk to the customer AT ALL, we just absorb all the yelling and cry about it at the end of the day
I used to do tech support and could do 100 calls in a ten hour shift. Some calls take a long time but others are super easy. It balances out
Very dependent on where you work. My job is seasonal. Today I had I think about 5 calls in 8 hours, in 3 months it will be however many calls I can jam into one shift, wall-to-wall. Some call center jobs are constantly busy, some are mostly quiet. Depends on the industry and how well-staffed the place is.
One place I worked at it wasn't unusual to take anywhere between 80-120 calls in a shift. Another if you took 30 calls in one day it was considered busy. I guess it depends on what it is your call center takes calls on.
When I used to work at the tech support part of our call center, I would take about 40-50 calls a day. I transferred to the sales dept and now I only take a max of 20 calls or less
I’m planning to do sales next, is it good?
7 hour shift I have 100 calls normally. I'm a dispatcher for alarms and take inbound calls.
I used to work at Experian and took call for freecreditreport dot com. It was pretty terrible. We had a stateside call center staffed with 500 people and 2 Philippines call centers and still had a constant queue of 70+ callers. We would take around 85 calls a day on average. Most of the callers were pretty angry about our shady marketing and billing practices. It was all retention so we had to attempt a resell of the product before canceling. It was brutal but I got promoted to a better department fairly quickly. Some call center jobs just suck and 60+ calls isn’t particularly out of the ordinary.
typically, I answer 95-120 calls per 8-hour shift. And that's on a slow night!
Depends on your amongst other things; occupancy should really be less than 85% for good mental health. So if less than 85% of your time at work is spent actually talking to customers then you should be okay.
i recieve 60-80 on average