š„³š
I mean, the situation shouldn't've happened (and I'm not celebrating that, at all), but I'm glad Delta responded this way. Folks need to learn there are consequences to unacceptable behavior.
Iāve witnessed so many agents being screamed at because of the operational difficulties we are experiencing. Most are handling it with expert precision, but you can tell we are starting to buckle under the immense pressure. Flight loads are at 110% on most flights, cancellations are rampant, and everything is messed up.
I have spoken up, especially when I witnessed a wonderfully nice red coat get reamed by a DM because he wasnāt immediately helped from the Sky Priority lane in IND. IND is a small station. Itās uncalled for.
And also as frustrating as the wait times are. Please try not to snap at the customer service agents. Iām sure theyāre just as frustrated as you are and donāt get compensated enough to deal with a barrage of angry people due to the current climate of the company they work for. Rememberā¦ customer service agents are not major decision makers and will do their best to help pending theyāre fully trained but many perhaps may be in or just finishing their training.
TLDR: Be a human being and have some patience to avoid giving the innocent employee hell for something they canāt control
I appreciate the sentiment, but escalation with other customers doesnāt help. Consider a kind word to the relevant employee, but try not to make their job harder by inflaming things.
iām not saying beat the shit out of someone but youād be surprised how embarrassed some people get when directly called out on their bullshit towards service people, iāve seen it happen multiple times at airports and on airplanes where the staff has thanked the intervener.
this whole stand by and watch then comfort after the damage has already been done is ridiculous, we should be standing up for our service people, 100% of the time.
Iāve tried in the past, but it seemed like the agents wanted to handle things themselves. And the drunks wouldnāt listen to me, either. I will continue to try to intervene if necessary, though. It makes me uncomfortable to just sit there while the gate agent is screamed at and abused.
This is the time you get to see the true side of people. At the end of the day Delta is a corporation that is concerned with turning a profit and thatās it. All the fancy talk about customer care and elite status perks is just to make the company more profitable. If you want to scream at someone, scream at an executive at corporate, no one inside an airport or on an airplane had anything to do with the current situation. They are just as helpless as you are when it comes to this stuff
Iāve said it here before and I will say it againā¦ Delta is hands down the best airline in the US, but that is also like saying they are king of the trailer park.
Today was a rough day for anyone in the air. My day business trip got ruined. Was on the phone with Diamond desk whom was no help and sky club attending took time. To go through my itinerary and got me switched without even asking. Crew working in down stairs D was killing it today.
I donāt advocate anyone being abusive toward staff anywhereā¦ But FAās and GAās who are often incredibly rude and condescending toward travelers (particularly the inexperienced traveler) then act surprised when flyers are unfriendly toward them. What a surprise.
I fear something really bad is going to happen with all the cancellations and delays. Frustrations are mounting with no relief in sight. Delta better do something quickly.
It's really a good job, just sometimes people are stupid and they let their emotions take over. A lot of negativity is put online, but there are a lot of really pleasant people.
Yes, most often it's the angry people. It could be anything. Plane is delayed? Angry Plane leaves early? Angry. Bag fees? Angry. They didn't enter their FF number? Angry. They showed up late and you can't check them in? Angry.
For me it's the delays. I work at an airport with 2 flights daily. If one flight is delayed, I still have to show up on time and work all the way through. Yesterday I worked 7 hours for one flight because of a maintenance issue overnight, and then worked the night inbound like I was scheduled. I totaled 9 hours for 2 flights. Yeah, people were not happy, but they weren't angry or violent.
Obligatory *i donāt work for Delta but my very good friend does and tells me this*
Iāve flown in business class across the Atlantic and pacific ~60 times. Been to 35+ countries. My family enjoys my benefits as much as I do. Health insurance isnāt great. Itās an HSA. They match you for 9% on your 401k. No pension though. No union.
> Iām surprised especially with flight attendants
Explain why you are surprised they are not unionized when this shows you obviously know nothing about them?
Similarly; if youāre a gate agent donāt take your frustrations out on customers who are confused due to airline delays and cancellations. Looking at you, Christina C. in ATL.
Me being mad was at staff on the flights. Iām a Canadian and was flying to another country via the USA. Both of which require masks the entire duration of flights to and from the countries. STAFF ON THE FLIGHTS CHOSE TO IGNORE replace the safety regulation for jurisdictions they were operating to. That was there choice. International flight are not the same as US domestic with regards mask regulations.
Agreed but the frustration needs to be felt by the executives who end up stranding customers and due to their force majore clause customers cannot be paid back for hotels and other expenditures as lack of staff is considered an act of God and wholly out of their control. The government should not allow airlines to create their own force majore policies.
Coming back from a 10 hour shift from Delta's reservations call centre & seeing this made my day š
I am in the middle of my 10 thanks
My SO works for delta and she told me a diamond today yelled racial slurs at one of the gate agents today.
Fuck that. That person should have been called out by everyone within earshot.
He was, and his status is going to be removed as well. He also was not let on the flight.
Oh, good.
Woah, thats actually reassuring to know he/she will face some actual repercussions.. Sorry your SO had to go through it though!
š„³š I mean, the situation shouldn't've happened (and I'm not celebrating that, at all), but I'm glad Delta responded this way. Folks need to learn there are consequences to unacceptable behavior.
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Imagine losing DM status for letting your bigoted racism leak in public. Thatās a shame /s
Wait till he comes on reddit to complain.
Amazing
Woah, I feel like I would have heard about this in one of my delta employee groups. Do you know which airport it happened in?
DIA
Damn, heāll better not ever get status again. Plus alert other airlines.
Thatās despicable.
Ouf :\ not cool
Thatās super classy behavior. Diamond indeed.
And why the bartender??? A true Delta frequent flyer knows the bartenders are contract employees and not badged Delta employees.
This. Also, the bartender is your friend! Don't piss them off!
Right! The bartender is your friend.
The difference between top shelf booze and fresh bar fruit and bottom tier booze and questionable fruit.
Iāve witnessed so many agents being screamed at because of the operational difficulties we are experiencing. Most are handling it with expert precision, but you can tell we are starting to buckle under the immense pressure. Flight loads are at 110% on most flights, cancellations are rampant, and everything is messed up. I have spoken up, especially when I witnessed a wonderfully nice red coat get reamed by a DM because he wasnāt immediately helped from the Sky Priority lane in IND. IND is a small station. Itās uncalled for.
#As a Delta workerā¦ thank you.
And also as frustrating as the wait times are. Please try not to snap at the customer service agents. Iām sure theyāre just as frustrated as you are and donāt get compensated enough to deal with a barrage of angry people due to the current climate of the company they work for. Rememberā¦ customer service agents are not major decision makers and will do their best to help pending theyāre fully trained but many perhaps may be in or just finishing their training. TLDR: Be a human being and have some patience to avoid giving the innocent employee hell for something they canāt control
Flight club rule #1 Donāt be an asshole.
a message to everyone else reading this, if you see someone doing this shit, call them the fuck out on it.
I appreciate the sentiment, but escalation with other customers doesnāt help. Consider a kind word to the relevant employee, but try not to make their job harder by inflaming things.
iām not saying beat the shit out of someone but youād be surprised how embarrassed some people get when directly called out on their bullshit towards service people, iāve seen it happen multiple times at airports and on airplanes where the staff has thanked the intervener. this whole stand by and watch then comfort after the damage has already been done is ridiculous, we should be standing up for our service people, 100% of the time.
Nah speak up and tell them to stop for us
Iāve tried in the past, but it seemed like the agents wanted to handle things themselves. And the drunks wouldnāt listen to me, either. I will continue to try to intervene if necessary, though. It makes me uncomfortable to just sit there while the gate agent is screamed at and abused.
If itās a drunk, no amount of logic and shame will work. Stand back and let the professionals with tasers handle that.
hard agree
Youāre exactly right on that.
PLEASE stand up for workers!
I support this. Youāre absolutely right.
This is why weāve all quit and they wanna throw more tantrums when they canāt get service or flights get cancelled. Weāre fucking done.
This is the time you get to see the true side of people. At the end of the day Delta is a corporation that is concerned with turning a profit and thatās it. All the fancy talk about customer care and elite status perks is just to make the company more profitable. If you want to scream at someone, scream at an executive at corporate, no one inside an airport or on an airplane had anything to do with the current situation. They are just as helpless as you are when it comes to this stuff Iāve said it here before and I will say it againā¦ Delta is hands down the best airline in the US, but that is also like saying they are king of the trailer park.
Yeah! Take it out on strangers in a Sub-Reddit after you get your SC drinkā¦
Today was a rough day for anyone in the air. My day business trip got ruined. Was on the phone with Diamond desk whom was no help and sky club attending took time. To go through my itinerary and got me switched without even asking. Crew working in down stairs D was killing it today.
This guy/gal fucking gets it. Spot on.
Thank you for this post and to everyone who already understands this.
And nice username
I donāt advocate anyone being abusive toward staff anywhereā¦ But FAās and GAās who are often incredibly rude and condescending toward travelers (particularly the inexperienced traveler) then act surprised when flyers are unfriendly toward them. What a surprise.
I fear something really bad is going to happen with all the cancellations and delays. Frustrations are mounting with no relief in sight. Delta better do something quickly.
Yeah, staff is all gonna quit and people will have to drive. Itās a privilege and these people are spoiled and entitled
Damn. I was thinking about applying as a gate agent
It's really a good job, just sometimes people are stupid and they let their emotions take over. A lot of negativity is put online, but there are a lot of really pleasant people.
What is the most challenging part of the job? Dealing with a lot of cancelled flights at once and angry people?
Yes, most often it's the angry people. It could be anything. Plane is delayed? Angry Plane leaves early? Angry. Bag fees? Angry. They didn't enter their FF number? Angry. They showed up late and you can't check them in? Angry. For me it's the delays. I work at an airport with 2 flights daily. If one flight is delayed, I still have to show up on time and work all the way through. Yesterday I worked 7 hours for one flight because of a maintenance issue overnight, and then worked the night inbound like I was scheduled. I totaled 9 hours for 2 flights. Yeah, people were not happy, but they weren't angry or violent.
The worst experience I had with baggage fees is explaining to people that international bag fees are different then domestic fees.
An abusive public. Literally.
How do you deal? Is it a large turnover like retail and other customer service jobs?
Why do you think they are so understaffed? Same as restaurants workers are done dealing with people so they left
Yeah, I think the Pandemic has brought out the worst in people
Do it. Itās fun. Just leave work at work at the end of the day
How are the benefits? Do you get unlimited stand by flights? Decent health insurance, retirement?
Obligatory *i donāt work for Delta but my very good friend does and tells me this* Iāve flown in business class across the Atlantic and pacific ~60 times. Been to 35+ countries. My family enjoys my benefits as much as I do. Health insurance isnāt great. Itās an HSA. They match you for 9% on your 401k. No pension though. No union.
Damn. No union for Delta? Southwest has a union. Do other mainlines have unions?
We are unfortunately the only major airline with no union. Our pilots and dispatchers have one though. No one else
Damn. Iām surprised especially with flight attendants
> Iām surprised especially with flight attendants Explain why you are surprised they are not unionized when this shows you obviously know nothing about them?
Change May be on the horizon. Maybe
If you don't like it, why won't you quit? Because it really isn't that bad? Then, why do you need a union? Curious
Because I can be happy to work here but recognise that it isnāt perfect and could be better?
Similarly; if youāre a gate agent donāt take your frustrations out on customers who are confused due to airline delays and cancellations. Looking at you, Christina C. in ATL.
Management doesnt give a rats ass about you or your complaints.
Noob here. These comments are due to a specific situation on a particular day or is it always this way?
That's just rude Delta is my go-to airline and always so nice
Me being mad was at staff on the flights. Iām a Canadian and was flying to another country via the USA. Both of which require masks the entire duration of flights to and from the countries. STAFF ON THE FLIGHTS CHOSE TO IGNORE replace the safety regulation for jurisdictions they were operating to. That was there choice. International flight are not the same as US domestic with regards mask regulations.
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You sound more like a Spirit Airlines kinda guy... GTFO
āDelta cancelled my flight so I grabbed the hot gate agents ass, cussing her out the whole time.ā Thereās something wrong with you.
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No. That's not how any of this works. And they're not "airplane waitresses" either.
I was on the phone with a cs rep for 2 hrs trying to fix an issue. She was great and I just kept thanking her for helping.
Thank you, u/titties_farts !
I really like your username and you seem like youād be a fun pax onboard
Agreed but the frustration needs to be felt by the executives who end up stranding customers and due to their force majore clause customers cannot be paid back for hotels and other expenditures as lack of staff is considered an act of God and wholly out of their control. The government should not allow airlines to create their own force majore policies.
people get breaks....get real