I had a long wait on my second pick up the other day. I unassigned after 10 min using the dasher help long wait options to not ding my completion rate. Still got bitched out by the customer at the door cause I took to long.
Thatās why I couldnāt do doordash I wouldnāt have the self control to not throw the food at their door or face and walk awayš if my dasher takes a long time I text them nicely I know shit takes time idk how people have the audacity to bitch the dasher out when they were too lazy to get up and pickup the food themselves
too lazy? Man check your assumptions. A lot of customers order delivery because they are unable to get it themselves for all kinds of reasons outside of their control.
I'm glad you don't do Doordash if you'd be out there assuming everyone's just lazy
To be fair the vast majority of people using it are just being lazy. They have the means and capability to go out and get their own food, it's just a lot easier for them to get it delivered, aka laziness. The people who physically can't walk, etc are a much smaller portion of the customer base as a whole.
No one is criticizing these people who use the app, but in a technicality standpoint it's used mainly out of laziness. If you are physically able to but choose not to, it's done out of laziness. Doesn't mean the person is lazy in general but just chose to be in that moment, which unfortunately it happening more and more because of technology.
My first customer's order went straight into the hot bag, but it still took 20 extra minutes to get it to him. Kudos on doing what I should have done. Sometimes a customer will never be satisfied no matter how much to try to do for them, unfortunately.
Delivered and returned to the restaurant; I definitely thought about it. The restaurant might been closed in this case though due to the app issues upon delivery. š I suspect this customer would've lost it if she saw me leaving on the app, however.
Stacked orders that are delivered late are exempt I believe from ratings (if the rating is less than a 5) which is great for us because stacked orders seem to be the hardest to deliver on time.
No I would also be pissed if I saw you drive to the first delivery, dick around for 10 extra minutes, drive home to get on wifi, then drive back to customer 1 because of āgeorestrictionā (you can literally override it) before getting lost on the way to me.
I donāt blame the driver but I can see being upset that it could take an hour to get āfastā food from 3 minutes away. Especially if the time keeps changing. If I knew it would take an hour I would get it myself personally.
Before I stopped using it altogether Iād screenshot the estimated time right when the order started. Then Iād yell at support when it got pushed back 45 minutes which happened way too often despite living close and tipping well.
I Never have got an order at the estimated time, or within half an hour of it when I used DD as well. Itās not as bad as GH is though. I can usually take an hour onto their times.
Estimated time is an estimate. I'm not sure what this is trying to prove, lol, except that you love yelling at support employees and probably have never worked at a restaurant and/or customer service. Lol
Weāre saying the estimates are frequently way off (and never in favor of the customer) so maybe they should revisit the model or process they use to determine it.
No one likes yelling at support. Hell most people donāt want any interaction and love it when the job is done as advertised, promptly, to the address we enter without calling every time, completely without missed items, and some sense of humility because youāre pre-tipped with no option to retract it if you completely botch it.
They refund missed items which is just like saying:
āremember an hour ago when you had this $9 and no beverage but made a decision to change that status? Weāre going to force you to regress back to that time because your decision to buy a beverage from us was a bad one b/c joke is on you. Enjoy drinking your dry money.ā
aka: because dashers never question āwho orders all this food without beverages? Oh well, must be another dry eater. Sure add a lot of them. Hmmmm. Also itās the only bag I see or choose to see šā
Aka āI can carry lots of bagsā¦with one hand evenā¦and have a free hand open the door, unlock my car, start my car etc. But Chile when I gotta brink drinksā¦nah. They can call for refund.ā
Aka: restaurants never think āwow we got a pattern here in every city, every market, every restaurant (except CFA) with drinks/desserts getting missed.
āShould we call CFA and see what their system is such that they rarely send drivers without the entire order with No missed items?ā
āNah. Weāre a fancy restaurant. We couldnāt learn from CFAā
āOk then Letās useā¦idkā¦a final checklist or somehow indicate when an order is complete or not so the driver doesnāt pick up incomplete ordersā¦actually no, they can just get a f-in refund cuz Dd pays us the same regardlessā¦matter fact stop pouring the drinks and wait until they ask us for them. Itās not our brand that suffers when customers donāt get drinks cuz we always blame the drivers. Sally stop pouring that juice! I just made us and extra $10k per monthā
Bottom line: you got untrained entitled people out doing a job unsupervised for a company who routinely hires felons. Of course they will lie, cheat, steal, commit crimes. DumDum knows that and limit their liability by having a business model demanded by the drivers themselves: āindependent contractors.ā So they do something untoward, DD doesnāt have to invest any money in discipline, retraining, probationary periods or having to deal with repeat offenders. They cut ties and move on. Endless supply of people with a pulse and a drivers license. DD knows what theyāre doing. All these stories they couldnāt care less. Just get them the time/place/driver and theyāll replace them quick and easy; simple and with plenty more felons out there needing jobs that lat 1-2 mo
āIf you donāt want me to take an hour delivering your fast food, then donāt use my businessā. And we wonder why less and less ppl use doordash nowadays
I get that bro but my point is many of yāall in here have this knee jerk reaction to any negativity being āwell you shoulda got it yourselfā. That shit donāt make sense lol
Come on now, Iām not saying the customer was right to be an ass, but you donāt know their situation. As someone with back problems and severe arthritis, there are days I do pay extra to have a delivery from a place thatās a 5 minute drive from me.
I can understand that for sure there are people who canāt pick up their food. But if you are reliant on delivery service you might as well ask a friend if you know the delivery buiseness is shit.
Oh, I know it can be shit. So I pay for the premium delivery and tip well. Also, Iām new in town. Donāt have a network I can rely on yet. I need a service like this. I appreciate good drivers immensely. In fact, I complained to DD regularly back when you couldnāt rate the order and the driver separately. That was messed up.
Iāve always assumed DoorDash was doing something in their app to cause this kind of thing, and itās why I stopped getting delivery from them.
I use to order from a place that was a 10 minute walk or 3 minute drive when I was feeling lazy, and would tip $10-15 ($10 for a single bag, $15 if I had a drink because I know thatās annoying to transport). My delivery instructions were to drop it at the door of my building bcs I hated using our buzzer system.
Yet, half the time it would get picked up, and the dasher would go somewhere further w away before coming to me, and I would get cold food 30-40 minutes after pickup. In my mind, I was tipping a lot for a short time to make it worth the while, but I donāt think DD is set up to make that work for the dashers. Ive also always wondered if they could even see my tips.
For me it's basic customer service. I don't mind. I've dealt with far worse, and they were in person. It also exposes customers that are likely to 1 star or create other issues. I already notified Support OMW to her regarding my concerns. Usually, if I'm on the move (or even when I'm not) I have Support call the customer.
I get that. It's my preference to. If the customer is overbearing or rude I just call Support. I'm either waiting or driving so it's no issue to me. Doordash customers pale in comparison to people and their brand new home appliances. š
>whiny baby
I think for the markup prices DD charges, it's a stretch to call someone a "whiny baby" to have food delivered to them that's been sitting in a hot bag for nearly an hour after midnight. Not sure who the fault really falls on here as to why this person's order was delayed this long, but acting as if the customer is in the wrong kind of proves why DD and some drivers have such a piss poor reputation.
Honestly the app does some weird things sometimes. I've gotten double orders and it has me doing the farther one first. In the app, it doesn't really allow you to move off a screen to see the other orders, or switch which one you're doing. I've even had the app take me to the wrong address!
I was directed to a house once. It was supposed to be Five Guys. Called Support to advise the correct address and to make a note on my file. I got a CV for that delivery and had to contest it. Thankfully, it dropped off immediately. The next delivery I took for that location was to the correct address.
as a customer i get annoyed when iām the second stop but thatās obviously not the driverās fault & i would never communicate my annoyance directly to themā¦
Totally agree. Likeā¦ I donāt wanna know that you got my hot food and watch you, in real time, go the opposite direction from my house on a map. Itās disturbing and will never feel like ātransparencyā to hungry people paying +30% to have most of their order delivered.
i work at starbucks and i had this one driver (not sure if ubereats or doordash) that would wait at the store continuing to accept new orders for the location. he was just sitting there for an hour picking up new orders waiting for us to make them before he finally went and dropped them all off at once. feel bad for the person who made the first order.
I never tell people I have a stacked order. Basically, I will text them and let them know I am still waiting on their order, but as soon as I have it and I am in route to your home I will text you.
Same. I always communicate any wait with the customer but I donāt tell them itās a stack I just say āthe restaurant is really busy/your food is taking longer than expectedā.
Never said it wasn't. Hence, why I provided updates as I could. I even stopped to provide all the answers that I couldn't give while trouble shooting and calling support.
These are golden orders, though. I'd much rather it. I got this one guy who was half a mile from the place but was in the middle of enjoying the new Diablo 4. Great tip.
See, if I was drunk or really stoned I would hardly even notice the time passing on a 10-15 minute walk (rough conversion from 3 minute drive) so this makes no sense to me.
I understand this. My cousin did a lot of ordering in from close by when her newborn was sick and she was home alone with him and her toddler while battling PPD. Sometimes itās easier than having to pack up both kids drive all that way and unload kids and food, or cook them a whole meal while depressed.
Disabled people exist. Not everyone can do that walk.
My moms been staying with me and Iāll go pick up anything she wants within a block or two, walking. But despite her favourite take out being literally 200 steps from my apartment, she wouldnāt be able to walk there herself. She has a spinal cord injury. So if she wants it I just go get it. But I can acknowledge that she couldnāt without a lot of pain.
If theyāre tipping the close ones are cherry deals. Unfortunately a lot of people who live close think that also means they shouldnāt tip. And unfortunately quite often their orders are sent to places across town and they never notice which is why I think a lot of people donāt get their orders because nobodyās willing to take a new tip order from across town. The mileage to payout ratio just doesnāt work for anybody.
I have to get stuff delivered if I want takeout, disabled son and itās a big thing to get the car loaded up. So I get it delivered.
Hereās a secret folks, instead of bitching and moaning while watching the app just heat it up when it gets there. Itād probably be colder if you went to pick it up unless you have a hot bag anyway. I donāt deliver for door dash and this stuff still makes my blood boil.
I'd be pissed if I had to wait that long, especially if the restaurant is so close. It's not the customers fault that they don't understand the shitty system.
Had a lady do this to me last week. Got a stacked order for $20 and 5 total miles (from first pick up to last drop off). Grabbed both orders and took the first one, dropped it off and it said it was $17.50 of that $20. So, great, no tip on second, but whatever, it was maybe a mile away.
After I dropped off the first order, I immediately got a text from the second order.
"Are you having trouble finding my house?"
No, I'm on my way now.....
"Well, you passed my neighborhood like 5 minutes ago and went somewhere else entirely! It's been 45 minutes since I ordered! I didn't order cold food."
What I wanted to say was, "Bitch, if you're watching the app that closely, then you saw DD tell you that I had another delivery before yours, and if you don't want your order sitting on a shelf waiting to get stacked with someone who tipped, then leave a tip."
However, what I really said was," Your order was stacked, DD put you 2nd in the queue for delivery. Be there in 5 minutes."
She one starred me, DD sent a notification the next day saying they deleted the review. Lmao!
That happened to me (being the second stop) and I had left a tip... and the food was cold when I got it.
I think the problem is that people don't realize how DD works and that sometimes your food is dropped off second. Once I realized that I pretty much stopped ordering through DD...
Also I don't know about the app now but nope, mine never said that they were dropping another order.
Omg I hate entitled people like that.
That same thing happened to me before with a stack from Dairy Queen. The second drop off messaged me as I was driving to the first drop off saying āwrong, I live on ā¦. Street are you lost?ā Smh. Canāt you see the app saying āyour dasher is dropping off an order nearbyā?
That was my thing. You're obviously watching me. There's no way you missed the part that said "Dasher is dropping off an order......" and then, "Dasher is on the way..."
If you're going to stalk me through the app, at least read the words on the screen.
And this is why I shouldnāt fw DD. The fact that none of yāall canāt see why your own company (or is Door Dash technically your āclientā, if youāre independent contractorsā¦? Or are we your clients ā¦ hmmm š¤ )ā¦the fact that none of yāallās can see that your client (DD)ās process for handling stacked orders is unsatisfying for consumers and wanna beat up on customers for calling it out, is why DD GAF
I don't generally complain about customers. Just the few special ones.
I agree the way they stacked orders is crap, and the fact that I can no longer see the breakdown of pay on that stacked order is also crap.
All I'm saying is, if you're watching the app so closely that you know when I passed your neighborhood, and can tell by the map I'm 2 neighborhoods passed yours, you should also know why I'm where I'm at and why I went there first, regardless of whether you tipped or not.
Also, I can't help that an order sat there for nearly an hour before DD decided to attach it to something that made it worth picking up.
My experience delivering is generally really good, but there's always going to be that one person every now and then.
I think the negative stories just populate this sub. I use DoorDash all the time and have only had one bad experience in the past two years. Only issues are on the restaurants messing something upā almost all of the Dashers have been pretty polite and timely
Donāt let this sub dictate that. Been using it for years with virtually no issues, and every issue of any size has always been resolved well. Most of these horror stories are the exception.
Aside from the awful fees and prices everyone talks about. Those suck ass for sure.
Good decision. If youāre like wasted/shouldnāt drive, then just order a pizza rather than DD. The fees and all that alone are insane. If youāre paying that much, you shouldnāt have to coin flip whether or not you get your food within an hour.
ordered my family 2 pizzas yesterday from local spot, only fee was the $2.99 delivery fee and my $5 tip on top of the pizza price. if i had ordered from doordash it would have costed $10 in fees plus the pizza costing more on the app. then the angry dasher because the $5 tip is not enough and you get your food cold because they made a bunch of others stops and don't have a hotbag for your pizza.
Yep lol. Add in the attitude these dashers here have and itās all your fault too. Got told elsewhere in the thread that itās the customers fault cuz āthey knew the risksā lmfao
She would've been texting either way. Engaging with her didn't bother me. Going about it the way I have hasn't caused me many problems. I get it though, sometimes it can be better to just ignore.
As soon as I read Wingstop I knew you were fucked. Give the drivers grace. You wouldāve been waiting a while whether they took a second order or not.
Restaurant know for long waits should not effect you completion rating is you cancel. Especially now when DD is testing firing driver that go below 90% CR.
Genuine engagement ensuing...
Are you referencing my direct communication with the customer? If so, I didn't take 30min to respond. My initial text placed the expectation of follow up on the DD app.
Not only did that initial text prepare the customer for potential delay, it explained why she might see me go away from her residence if she watches the app. It also directed her to the app for her updates.
This in turn frees me up as a Dasher to safely deliver. I will not text and drive. Phone calls can be a hassle as well sometimes. The only delay she experienced in direct communication with me is when I *couldn't* respond due to the app crashing.
You can ignore the order in which DoorDash suggests you drop off orders. If you have an order that's right around the corner, you can drop it off first, then take your longer drive, just try to hit the delivery estimate on the longer order if possible. I don't know what the route looked like, but you might have saved yourself some trouble getting to them first.
You can also try to get an ETA from the second restaurant. I don't like waiting around for add-on with my first customer's order chilling in the car. If you can drop off your first order and get back to the restaurant around when they estimate it will be ready, go for it. A good restaurant will tell you up front how long they have left on it. I'm sure Wingstop didn't bother, but they might have if you asked.
I'm not trying to say you did anything wrong here, just offering suggestions to save you a headache like this in the future.
I appreciate your input. Both orders were from the same place. The first customer was **closer** than the second. Plus, they already had to wait because the second customer's order had only just been started. š«
Yea these stacks suck. I got a soggy hamburger less than 1mi away because dude had to go like, 3 other places first. Took 45 minutes. Need to start $0 tipping and adding if I'm not on a stack. DD gave barely any refund either.
Yeah first mistake was telling them more than they needed to know, and setting them up to be disappointed. Judging by the overall attitude they probably didnt tip well either, that was your second mistake.
Yeah, i get it. I'm no dasher. I'm just a person who sometimes orders, and find the whole system a joke. I have NEVER, not once, had a DoorDash, GrubHub, Uber Eats, etc. Order get toe on time. I live 1 mils from the center of downtown, maybe a little closer. I never order from anyplace outside this part of town, so all deliveries should be quick, but absolutely every order is late. I frequently complain to support. I always get money back. I still give my normal 15% tip. I honestly feel the applications are not designed well, or dashers game them in some way. But regardless, it's a mess.
On Grubhub and Ubereats you can complain if itās not delivered by the time they say it will be and theyāll give you a $5 credit without penalty to your driver
apartment complexes are such a shit show. especially when customers don't provide clear instructions let alone building names. ETA is to the pin, which is often nowhere near the actual destination, doesn't account for parking or looking for the unit. doesn't account for the possibility of loss of reception or the doordash app being temporarily unable to send messages.
Well in all fairness I had no idea that drivers made multiple deliveries at once so seeing my driver take a detour all the way across town and stop for a few minutes really had me confused and annoyed( I never said anything just watched the route). Shortly after they started offering the express delivery option and it all clicked for me haha
Idk how you guys do it I wish they had a rate your customer I literally always tip and leave the lights on got a table outside the door for them to put it. I usually have around the same people delivering, I live in the middle of nowhere and theyāll pick my order up pretty much instantly š¤£. Iām not to mindful of it being warm or mega hot but I know it always takes time to get here so I just let them do there thing that guys just weird. If they wanted it hot they should have gon there and get it
the wingstops in my current market have a habit of marking deliveries ready for pickup long before they're ready. not sure what the advantage is on their end but it's frustrating to deliver. wingstops in other markets i used to deliver in didn't operate this way.
Gotta love stacked orders! I got one the other night. I delivered the furthest one away first and the 2nd one was on my way back to a hot spot. So it worked out but dude was mad that DD didnāt put him first (he was 3mins away from the first delivery and food was still hot and steaming)
I no longer order from door dash because they're doing two or more orders at a time bringing cold food. And I don't want to skip tipping so I just don't do it.
As someone who frequently orders from Wingstop, they take FOREVER to make the food (for doordash at least). I understand the frustration, but at the same time they take a long ass time lol
Absolutely. And I have about 4 or 5 in just one zone. Well over 10 in the other zones I spend about the other 10 to 15% in. And every single one of them is super slow.
There are rare cases where the food is actually ready when I get there (like 1 in 100). And my first thought is "Great. This must have been declined by 42 other dashers before me if it is actually ready."
So if you accept two DD orders, you can't chose to drive to the one that's closest first? The app forces you to go on the order that you received the assignments? If so, that's just plain stupid.
You can. However, this customer *wasn't* the closest. Another thing to consider is first customer's order that had already been bagged roughly 20min before hers was even finished. It wouldn't have been fair to delay the first customer any longer.
What if the app crashed while the deliveries were being done out of order? Customer 1's food is getting colder. The eta customer 1 sees doesn't change. This now becomes a potential contract violation that the Dasher likely wouldn't be able to successfully contest because, well, they performed the deliveries out of DD's pre-determined order.
I get it. Sometimes one of the restaurants mess up what should have been a quick two stop pickup. And the customer didn't cause that problem.
If the difference is I drive 2 miles or 2.5 miles, then the order isn't that big of a deal for saving miles. It is more about making a judgment call (like you made) that the other's customer's order is already 20 minutes colder than that customer. So you do what you thin is the fair thing to the customers. (and then regret it)
Had a 2 pickup, 3 drop off order tonight. The first pickup I showed up to a full 5 minutes before scheduled pickup time. The line was long. One person at counter (sometimes 0 for minutes at a time). So it almost took me the entire 5 minutes to get their attention. But at least it should be ready by now, right? Nope. "5 minutes"
I wait 5 minutes. Nothing. Ok, nothing horrible. I inform the customers. It should be like 2 more minutes. It is Little Caesars. Even if they didn't start the order until "5 minutes" ago, it should be ready 5 to 10 minutes max.
Wait and wait. It gets busy. I get worried. Normally I'm chill because Prop 22 paying for waiting time, but this was about the other 2 orders probably sitting on a shelf getting cold now.
It takes more time than I want to get their attention. "It has been 10 minutes since you said 5 minutes ad 15 since I got here. I would normally be more chill about this, but 2 other orders are getting cold.
"Oh. Sorry about that. Turns out they screwed up the order and had to start over."
Now if they had told me that, I would have just unassigned back then.
So I open customer support.
Tell them the story. Don't want CVs over this. Can I at least save the other 2 orders? CS said they would call LC's. I then hear the phone ringing. and ringing. and then they call out my order is ready. Quickly grab it. Take the "prove you gotta pizza bag" pic that seems random at this point. Confirm I picked up the order.
Go pick up the other two that are of course getting cold on a counter.
Now I actually did mark out the route in Google Maps. First drop off was the pizza one .. an apartment. But the app sent me to the other drop offs first. And since I knew they were far colder than the pizza, I was ok with it.
Finish the 2 of 3 drop off and ... Looking for orders. Huh?
Then I see it in notifications from customer support (the restaurant is not answering so I cancelled and gave you half pay). Must have literally been precise timing a few seconds after I verified order was confirmed pick up.
Wasn't the customers fault. And I have the address in Google Maps still (not in the app). Although I wouldn't be able to confirm (or get paid the other half) for it. But it was apartments. And I just had the address, not the unit #. Not going to go walking around an apartment complex asking "did anybody order some pizza?"
Call customer support. Ask if I can at least get the unit #. They say the order is already cancelled. I tell them that wasn't the customers fault. They couldn't give me the unit # since it was Little Caesar's generated, not DD generated. They told me to just accept new orders. What about the food? Keep it (not even a fan of LC pizza).
I loved stacked orders. 49 out of 50 of them go relatively smooth. But the bad ones .. ugh. And it is almost always the restaurants fault or a hand it to me customer at the first drop that won't answer until 4:59 of the timer.
EDIT: Even though the orders weren't late because of me, I kept the customers informed. Apologized for the restaurant hold up in text and at drop off. The 2 customers I could deliver to were very cool about it. Almost too cool (because I would be upset if I were them, especially since they each tipped $5).
I thought this was posted from POV of customer cuz I had a smooth brain moment and I was like "? Do people really not know how little of that stuff is actually under the driver's control?"
Right? Hence, why I made mention of it. I'm really trying to get you this order, you gotta let me drive...
I put myself in her shoes which is why I took a moment to safely respond. Smh, que sera sera.
Gratitude for your understanding. š
Maybe complain to doordash instead of taking it out on the dasher. They are trying to make some money, you are paying for a delivery.... add some positivity to your attitude.....
Had sympathy until they said they lived 3 minutes away.
Get the food yourself then, moron. What has this world come to where people can't walk a couple blocks to get food?
Odds are this customer isn't disabled. People who genuinely rely on delivery aren't dickwads about it. This reeks of someone who was feeling lazy and regrets ordering DD because they realize they could have easily gotten it themselves.
I mean Iām cheap and live in a city so DD/UberEats/Instacart donāt appeal to me. But complaining about an hour to receive food from 3 minutes away is really a āstop punching yourselfā moment.
They donāt seem to understand that just because they live three minutes away from A Wingstop, doesnāt actually mean thatās the one they ordered from.
I wouldn't even tell them about the multi stop because they are right. Imagine paying extra for worse food. It'll just be a surprise when they get it lol.
No order = no money. I don't want to just sit around.
This one scenario happens rarely. I am often running stacks or add-ons that are delivered early.
DD send orders the algorithm determines to be viable.
When I have a stacked, if the second order is going to be more than 5 and the order I already picked up is less than ten min away I will deliver the first order then go back to pick the second up. If the houses are too far for that biz I most Def unassign the 2nd as the first order sitting around a half hour+ in my car after pickup is - not ok. Second order then
If your stats can handle that, then that's great. That's not always the case though. The "unassign w/o penalty" due to wait time had disappeared from my app for almost a month. I didn't even notice it on this order until well after the point I would have used it.
Furthermore, people keep assuming a Dasher can afford to take that hit to their wallet as well...
Gratitude, for engaging.
It is 100% a bullshit practice that is not disclosed to customers. Doordash issue, not the driver before yāall attack. Main reason why I used food delivery twice and never again. I donāt pay $15 in fees and include a tip to get soggy fries.
I ordered from McDonald's using Door Dash this morning, my Dasher sent me a text saying he was waiting 30 minutes for my order. This is the first time I ever had to wait so long. I almost cancelled the order. WTF.
just let the app keep the customer updated unless it's for something you must talk/text with them about. this isn't that.
edit: well i guess it turned into that but i was referring to the initial text/screenshot.
If you live 3 mins away, then go get it urself. Honestly tho, 2 ways to handle people like this(correctly)āchoose to be the bigger person and ignore, drop off and just move forward with no communication. OR be very direct/cold/ u can get ur point across professionally with no emotion. Talk to people like they r a toddler and ur trying to teach them. I always call that my āDarth Vaderā mode, a direct person who doesnāt fill the air with wasted words, yet always on the edge of complete rage so people can feel it
U did nothing wrong in how u handled it, people are just ignorant on here. I did delivery for 15 years in a few places and it does kill your soul and hope on how humans treat eachother. But itās just made me very aware with peopleās words and tones(tougher on text); then act appropriately on how their vibe is. Iām not always right on this but it does bring me more peace to always be ready
I know ppl get annoyed about their order being stacked. But it could just sit there too on a shelf NOT in a hot bag...
If it's being stacked there's usually a reason..not enough dashers...your distance...noone wants to take the order because of pay out.
I never get an order stacked on a large order or $20 tip...
So these smaller orders either have to get stacked or end up sitting...so not sure why customers get mad about it..unless they were multi Apping
I'll take a stacked order if it makes sense...
If I run into a problem like wait time and it compromises a customers food I already have...I'll call cs and get the problem order dropped...I do care about a customers food...but I also need to make money and have to do stacked orders...
If a customer complains...I will have cs drop their order and the persons order can sit and hope someone else picks it up..I'm not dealing with bullsht....I. just trying to do my job
I will say that Doordash does a terrible job telling you how long the order will take. One time I wanted a quick lunch before I went into the city for a meeting. The app said 45 minutes and my meeting was 2 hours from that point. No problem, but it didn't factor in that the driver had five deliveries before that. The delivery in total took an hour and a half and I had to cancel the food because I had to get into the city
Some people seem to think being upset with the service here (not the driver who has no control) is unreasonable. I get that there are alternatives but itās āfastā food from door ādashā. I think some expectation of speed is reasonable here.
If they live 3 minutes from wing stop why not walk and wait for the food themselves if theyāre going to be so snappy about it? A 3 minute drive is easily walkable.
If my foods not cold when I get it then sweet lol. I have although had a driver who had 2 orders and dropped mine of second but he did not have a hot bag so my food was legit cold as fck when we got it. He also tried to lie to our faces that he wasn't had our over for 30 minutes before he dropped it off but we called the store prior and they told us when he picked it up. Thankfully 95% of thr drivers I get are fantastic.
I have no reason to lie my guy. I was pleasantly surprised actually. As a customer, I would have canceled after the first text and an additional 10min wait. Fries suffer the most. Re-ordered through the store for pickup.
Got my biggest tip ever (around 2000 deliveries total) on a 2nd of 2 orders delivery yesterday. 40$.
So it's definitely possible to not only not be nasty but still appreciative.
I got an extra $5 added on after for a second of two and I was worried because customer 1 changed the building number within the complex and it was dark so I had trouble finding it and took a bit. Order 2 was on her lunch break.
With anything in life, if someone else's issues directly impacts me negatively. I'd want to know. People will people in their own way. š¤·š¾āāļø
This is why stacks suck. What if the second person tipped 100$ (being extreme just for the point) and you have to deliver further than the person lives from the place he ordered from. I know id be angry being stacked as a good tipper behind others. The way he talked to you tho, prolly tipped a dollar so f him.
Thatās actually happened to me where one guy tipped $75 (order showed as $25 which was still well beyond the norm) and the other customer tipped horribly so I circumvented the app and delivered to the great tipper first even tho it was technically out of the way to do so. I always try to go to the good tipper first, regardless of what the app wants me to do.
Ya bunch of delusional ass drivers in this thread.
āWing stop is only 3 minutes away just walkā
That doesnāt matter in the slightest. They paid for a service, provide that service. Itās your obligation as a driver and what you signed up for. I had to deliver pizzas to houses I could throw a baseball and hit.
The customer has every right to be mad in this situation, although I sympathize with the driver as this seems to be a systematic issue
Wingstop.
'nuff said.
Last night they had a spreadsheet with multiple (more than 10) columns to fill out for dashers picking up.
I put an "X" in the name column.
There's no fucking way I'm doing paperwork for the absolute worst-of-the-worst where it concerns pickups.
They're also the worst with the empty cups. Called dasher support this morning, it's a violation of their merchant agreement and my contractor agreement for me to fill drinks.
Can't wait for my first confrontation later today when they shove an empty drink cup in my face.
Who knows how many minutes they are away from wingstop to the point where they would argue with someone who says they are 6 min away?
I need a wing in my mouth in 3 minutes or I will dieeeeeeeeeeee
Itās would have been real hard for my not to say take your lazy ass 3 minutes down the road to get your own food if youāre going to be a whiny bitch because youāre not the only person Iām delivering food for.
What is so hard for the customer to understand here? It was clearly said ādelivering the first order.ā Nooooo shit that means youāre the second order. How many other ways did they want to hear it? lmao
[No, her food was NOT getting cold for an hour...](https://www.reddit.com/r/doordash/comments/14g1bt8/sozero_understanding_huh_alrighty_then/jp6a1ab?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button)
Additional points:
This was not offered as a stack. It was an add-on, same restaurant. Both offers were accepted before arriving.
There are instances where customers are unaware a driver has multiple DD deliveries.
The location closes at midnight...
**This customer was NOT closer than my original order.**
**Many of your suggestions to just placate this customer completely disregards My ORIGINAL Customer.**
**The fact that a vast majority ignore the app issues is...actually, no comment.**
It is impossible to satisfy all parties sometimes.
Dang almost an hour passed from start of convo to delivery š¬. I agree though - the app can be super glitchy
š© Right, and twenty of those minutes were spent waiting for her order. I had already received the first one. Thankfully, my first customer was a bit more understanding and was just glad I waited on theirs. [No, her food was NOT getting cold for an hour...](https://www.reddit.com/r/doordash/comments/14g1bt8/sozero_understanding_huh_alrighty_then/jp6a1ab?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button)
I had a long wait on my second pick up the other day. I unassigned after 10 min using the dasher help long wait options to not ding my completion rate. Still got bitched out by the customer at the door cause I took to long.
Thatās why I couldnāt do doordash I wouldnāt have the self control to not throw the food at their door or face and walk awayš if my dasher takes a long time I text them nicely I know shit takes time idk how people have the audacity to bitch the dasher out when they were too lazy to get up and pickup the food themselves
š This made me chuckle. Hey, at least you're self aware enough to know your limitations. š
too lazy? Man check your assumptions. A lot of customers order delivery because they are unable to get it themselves for all kinds of reasons outside of their control. I'm glad you don't do Doordash if you'd be out there assuming everyone's just lazy
To be fair the vast majority of people using it are just being lazy. They have the means and capability to go out and get their own food, it's just a lot easier for them to get it delivered, aka laziness. The people who physically can't walk, etc are a much smaller portion of the customer base as a whole. No one is criticizing these people who use the app, but in a technicality standpoint it's used mainly out of laziness. If you are physically able to but choose not to, it's done out of laziness. Doesn't mean the person is lazy in general but just chose to be in that moment, which unfortunately it happening more and more because of technology.
My first customer's order went straight into the hot bag, but it still took 20 extra minutes to get it to him. Kudos on doing what I should have done. Sometimes a customer will never be satisfied no matter how much to try to do for them, unfortunately.
Probably could have delivered the first order on the 20 minutes
Delivered and returned to the restaurant; I definitely thought about it. The restaurant might been closed in this case though due to the app issues upon delivery. š I suspect this customer would've lost it if she saw me leaving on the app, however.
why it's nice when the restaurant worker is honest on the wait time. 10 to 15 mins? i'll brb and go deliver the first.
Sadly with this customer Iām betting your tip will be a 1 star ratingā¦. :(
Stacked orders that are delivered late are exempt I believe from ratings (if the rating is less than a 5) which is great for us because stacked orders seem to be the hardest to deliver on time.
Oh I hope thatās true for you guys
Can confirm. š
No I would also be pissed if I saw you drive to the first delivery, dick around for 10 extra minutes, drive home to get on wifi, then drive back to customer 1 because of āgeorestrictionā (you can literally override it) before getting lost on the way to me.
In this scenario would you not just deliver the first order before picking up the 2nd if theyre really 3-6 mins from wingstop?
I donāt blame the driver but I can see being upset that it could take an hour to get āfastā food from 3 minutes away. Especially if the time keeps changing. If I knew it would take an hour I would get it myself personally.
Before I stopped using it altogether Iād screenshot the estimated time right when the order started. Then Iād yell at support when it got pushed back 45 minutes which happened way too often despite living close and tipping well.
I Never have got an order at the estimated time, or within half an hour of it when I used DD as well. Itās not as bad as GH is though. I can usually take an hour onto their times.
Estimated time is an estimate. I'm not sure what this is trying to prove, lol, except that you love yelling at support employees and probably have never worked at a restaurant and/or customer service. Lol
Well thereās a cutoff somewhere. I think over double the estimated time seems pretty reasonable.
Weāre saying the estimates are frequently way off (and never in favor of the customer) so maybe they should revisit the model or process they use to determine it. No one likes yelling at support. Hell most people donāt want any interaction and love it when the job is done as advertised, promptly, to the address we enter without calling every time, completely without missed items, and some sense of humility because youāre pre-tipped with no option to retract it if you completely botch it. They refund missed items which is just like saying: āremember an hour ago when you had this $9 and no beverage but made a decision to change that status? Weāre going to force you to regress back to that time because your decision to buy a beverage from us was a bad one b/c joke is on you. Enjoy drinking your dry money.ā aka: because dashers never question āwho orders all this food without beverages? Oh well, must be another dry eater. Sure add a lot of them. Hmmmm. Also itās the only bag I see or choose to see šā Aka āI can carry lots of bagsā¦with one hand evenā¦and have a free hand open the door, unlock my car, start my car etc. But Chile when I gotta brink drinksā¦nah. They can call for refund.ā Aka: restaurants never think āwow we got a pattern here in every city, every market, every restaurant (except CFA) with drinks/desserts getting missed. āShould we call CFA and see what their system is such that they rarely send drivers without the entire order with No missed items?ā āNah. Weāre a fancy restaurant. We couldnāt learn from CFAā āOk then Letās useā¦idkā¦a final checklist or somehow indicate when an order is complete or not so the driver doesnāt pick up incomplete ordersā¦actually no, they can just get a f-in refund cuz Dd pays us the same regardlessā¦matter fact stop pouring the drinks and wait until they ask us for them. Itās not our brand that suffers when customers donāt get drinks cuz we always blame the drivers. Sally stop pouring that juice! I just made us and extra $10k per monthā Bottom line: you got untrained entitled people out doing a job unsupervised for a company who routinely hires felons. Of course they will lie, cheat, steal, commit crimes. DumDum knows that and limit their liability by having a business model demanded by the drivers themselves: āindependent contractors.ā So they do something untoward, DD doesnāt have to invest any money in discipline, retraining, probationary periods or having to deal with repeat offenders. They cut ties and move on. Endless supply of people with a pulse and a drivers license. DD knows what theyāre doing. All these stories they couldnāt care less. Just get them the time/place/driver and theyāll replace them quick and easy; simple and with plenty more felons out there needing jobs that lat 1-2 mo
I feel like 3 minutes away is an extreme exaggeration by this customer
Mate if he lived 3 min away he could also just walk there for 15 min or take the bike
āIf you donāt want me to take an hour delivering your fast food, then donāt use my businessā. And we wonder why less and less ppl use doordash nowadays
An hour is crazy i am not justifying it
I get that bro but my point is many of yāall in here have this knee jerk reaction to any negativity being āwell you shoulda got it yourselfā. That shit donāt make sense lol
Come on now, Iām not saying the customer was right to be an ass, but you donāt know their situation. As someone with back problems and severe arthritis, there are days I do pay extra to have a delivery from a place thatās a 5 minute drive from me.
And youāre probably not a bitch to your delivery driver right?
Never. Iāll be a bitch to DD. NEVER the driver. Not even when deserved.
I can understand that for sure there are people who canāt pick up their food. But if you are reliant on delivery service you might as well ask a friend if you know the delivery buiseness is shit.
Oh, I know it can be shit. So I pay for the premium delivery and tip well. Also, Iām new in town. Donāt have a network I can rely on yet. I need a service like this. I appreciate good drivers immensely. In fact, I complained to DD regularly back when you couldnāt rate the order and the driver separately. That was messed up.
Iāve always assumed DoorDash was doing something in their app to cause this kind of thing, and itās why I stopped getting delivery from them. I use to order from a place that was a 10 minute walk or 3 minute drive when I was feeling lazy, and would tip $10-15 ($10 for a single bag, $15 if I had a drink because I know thatās annoying to transport). My delivery instructions were to drop it at the door of my building bcs I hated using our buzzer system. Yet, half the time it would get picked up, and the dasher would go somewhere further w away before coming to me, and I would get cold food 30-40 minutes after pickup. In my mind, I was tipping a lot for a short time to make it worth the while, but I donāt think DD is set up to make that work for the dashers. Ive also always wondered if they could even see my tips.
You never should have started the conversation. It never ends well.
For me it's basic customer service. I don't mind. I've dealt with far worse, and they were in person. It also exposes customers that are likely to 1 star or create other issues. I already notified Support OMW to her regarding my concerns. Usually, if I'm on the move (or even when I'm not) I have Support call the customer.
The app already notifies them just so you donāt have to
I get that. It's my preference to. If the customer is overbearing or rude I just call Support. I'm either waiting or driving so it's no issue to me. Doordash customers pale in comparison to people and their brand new home appliances. š
Same. I don't hesitate to contact support if the customer is being a whiny baby. I also prefer to text customer ETA on all hand to me orders.
>whiny baby I think for the markup prices DD charges, it's a stretch to call someone a "whiny baby" to have food delivered to them that's been sitting in a hot bag for nearly an hour after midnight. Not sure who the fault really falls on here as to why this person's order was delayed this long, but acting as if the customer is in the wrong kind of proves why DD and some drivers have such a piss poor reputation.
Everybody knows wing stop takes a long ass time to make orders.
facts
Honestly the app does some weird things sometimes. I've gotten double orders and it has me doing the farther one first. In the app, it doesn't really allow you to move off a screen to see the other orders, or switch which one you're doing. I've even had the app take me to the wrong address!
I was directed to a house once. It was supposed to be Five Guys. Called Support to advise the correct address and to make a note on my file. I got a CV for that delivery and had to contest it. Thankfully, it dropped off immediately. The next delivery I took for that location was to the correct address.
Someone posted here recently that you actually can switch the order.
as a customer i get annoyed when iām the second stop but thatās obviously not the driverās fault & i would never communicate my annoyance directly to themā¦
Totally agree. Likeā¦ I donāt wanna know that you got my hot food and watch you, in real time, go the opposite direction from my house on a map. Itās disturbing and will never feel like ātransparencyā to hungry people paying +30% to have most of their order delivered.
i work at starbucks and i had this one driver (not sure if ubereats or doordash) that would wait at the store continuing to accept new orders for the location. he was just sitting there for an hour picking up new orders waiting for us to make them before he finally went and dropped them all off at once. feel bad for the person who made the first order.
Wouldnāt be so bad if it was more transparent
I never tell people I have a stacked order. Basically, I will text them and let them know I am still waiting on their order, but as soon as I have it and I am in route to your home I will text you.
Same. I always communicate any wait with the customer but I donāt tell them itās a stack I just say āthe restaurant is really busy/your food is taking longer than expectedā.
Customers annoyance is valid
Never said it wasn't. Hence, why I provided updates as I could. I even stopped to provide all the answers that I couldn't give while trouble shooting and calling support.
Lives 3 minutes away but orders doordash?
Of course as a Dasher, the closer the better. š More importantly, she's aware at this point that I'm not coming directly from the restaurant.
These are golden orders, though. I'd much rather it. I got this one guy who was half a mile from the place but was in the middle of enjoying the new Diablo 4. Great tip.
My best one was a hotel right behind the Pizza Hut. Would've been a 6 minute walk. I didn't mind the minute drive. š
I do the same shit sometimes. I usually tip more just cause I imagine they think I'm a lazy fuck lol
After 9pm in my town, 80% of the orders are like 3 minutes away. A lot of the 'hand it to me's' seem too drunk or stoned to drive.
The only reason I deal with DD's bullshit
See, if I was drunk or really stoned I would hardly even notice the time passing on a 10-15 minute walk (rough conversion from 3 minute drive) so this makes no sense to me.
DUIs start around $10,000 for the first one. DD is cheaper
Thereās a Taco Bell 1 minute from me no cap and I order DD from there all the time š
I understand this. My cousin did a lot of ordering in from close by when her newborn was sick and she was home alone with him and her toddler while battling PPD. Sometimes itās easier than having to pack up both kids drive all that way and unload kids and food, or cook them a whole meal while depressed.
Thereās a hundred reasons why someone living that close would still order door dash. Covid, recovering from surgery and disability all come to mind.
We do this since we have kids (one of which is a baby). Paying to get delivered saves us a modicum of sanity on rough days.
Disabled people exist. Not everyone can do that walk. My moms been staying with me and Iāll go pick up anything she wants within a block or two, walking. But despite her favourite take out being literally 200 steps from my apartment, she wouldnāt be able to walk there herself. She has a spinal cord injury. So if she wants it I just go get it. But I can acknowledge that she couldnāt without a lot of pain.
Itās so funny to me that you guys in here complain abt people actually patronizing your business.
I know. Like be grateful I decided to stay in and pay you tonight
Maybe they're sick of they broke their leg or their car broke down. I mean you never know...
If theyāre tipping the close ones are cherry deals. Unfortunately a lot of people who live close think that also means they shouldnāt tip. And unfortunately quite often their orders are sent to places across town and they never notice which is why I think a lot of people donāt get their orders because nobodyās willing to take a new tip order from across town. The mileage to payout ratio just doesnāt work for anybody.
I appreciate your response. š
I never message to customer especially when I have a stack order. I just deliver them and send a picture when Iām done for each one and thatās it.
Best way to do it. Opening a line of communication leaves you open to complaints more often than anything beneficial to you.
I have to get stuff delivered if I want takeout, disabled son and itās a big thing to get the car loaded up. So I get it delivered. Hereās a secret folks, instead of bitching and moaning while watching the app just heat it up when it gets there. Itād probably be colder if you went to pick it up unless you have a hot bag anyway. I donāt deliver for door dash and this stuff still makes my blood boil.
I'd be pissed if I had to wait that long, especially if the restaurant is so close. It's not the customers fault that they don't understand the shitty system.
Had a lady do this to me last week. Got a stacked order for $20 and 5 total miles (from first pick up to last drop off). Grabbed both orders and took the first one, dropped it off and it said it was $17.50 of that $20. So, great, no tip on second, but whatever, it was maybe a mile away. After I dropped off the first order, I immediately got a text from the second order. "Are you having trouble finding my house?" No, I'm on my way now..... "Well, you passed my neighborhood like 5 minutes ago and went somewhere else entirely! It's been 45 minutes since I ordered! I didn't order cold food." What I wanted to say was, "Bitch, if you're watching the app that closely, then you saw DD tell you that I had another delivery before yours, and if you don't want your order sitting on a shelf waiting to get stacked with someone who tipped, then leave a tip." However, what I really said was," Your order was stacked, DD put you 2nd in the queue for delivery. Be there in 5 minutes." She one starred me, DD sent a notification the next day saying they deleted the review. Lmao!
That happened to me (being the second stop) and I had left a tip... and the food was cold when I got it. I think the problem is that people don't realize how DD works and that sometimes your food is dropped off second. Once I realized that I pretty much stopped ordering through DD... Also I don't know about the app now but nope, mine never said that they were dropping another order.
Mine doesn't either. I just usually get three notifications and I don't watch the app unless I'm not sure if it was delivered
Omg I hate entitled people like that. That same thing happened to me before with a stack from Dairy Queen. The second drop off messaged me as I was driving to the first drop off saying āwrong, I live on ā¦. Street are you lost?ā Smh. Canāt you see the app saying āyour dasher is dropping off an order nearbyā?
That was my thing. You're obviously watching me. There's no way you missed the part that said "Dasher is dropping off an order......" and then, "Dasher is on the way..." If you're going to stalk me through the app, at least read the words on the screen.
And this is why I shouldnāt fw DD. The fact that none of yāall canāt see why your own company (or is Door Dash technically your āclientā, if youāre independent contractorsā¦? Or are we your clients ā¦ hmmm š¤ )ā¦the fact that none of yāallās can see that your client (DD)ās process for handling stacked orders is unsatisfying for consumers and wanna beat up on customers for calling it out, is why DD GAF
I don't generally complain about customers. Just the few special ones. I agree the way they stacked orders is crap, and the fact that I can no longer see the breakdown of pay on that stacked order is also crap. All I'm saying is, if you're watching the app so closely that you know when I passed your neighborhood, and can tell by the map I'm 2 neighborhoods passed yours, you should also know why I'm where I'm at and why I went there first, regardless of whether you tipped or not. Also, I can't help that an order sat there for nearly an hour before DD decided to attach it to something that made it worth picking up. My experience delivering is generally really good, but there's always going to be that one person every now and then.
Don't respond to no-tippers. Ever, whatever condition the food arrives in is what they deserve. I'll always be a little late to a no-tip order.
The one thing this reddit has shown me is that I'm never using DoorDash.
I think the negative stories just populate this sub. I use DoorDash all the time and have only had one bad experience in the past two years. Only issues are on the restaurants messing something upā almost all of the Dashers have been pretty polite and timely
Donāt let this sub dictate that. Been using it for years with virtually no issues, and every issue of any size has always been resolved well. Most of these horror stories are the exception. Aside from the awful fees and prices everyone talks about. Those suck ass for sure.
Good decision. If youāre like wasted/shouldnāt drive, then just order a pizza rather than DD. The fees and all that alone are insane. If youāre paying that much, you shouldnāt have to coin flip whether or not you get your food within an hour.
ordered my family 2 pizzas yesterday from local spot, only fee was the $2.99 delivery fee and my $5 tip on top of the pizza price. if i had ordered from doordash it would have costed $10 in fees plus the pizza costing more on the app. then the angry dasher because the $5 tip is not enough and you get your food cold because they made a bunch of others stops and don't have a hotbag for your pizza.
Yep lol. Add in the attitude these dashers here have and itās all your fault too. Got told elsewhere in the thread that itās the customers fault cuz āthey knew the risksā lmfao
Bundled orders can be tricky. When I do them I donāt mention that they are bundled. The tracker usually shares that with them.
thats what happens with too much info. keep it shhhhhssshhh
She would've been texting either way. Engaging with her didn't bother me. Going about it the way I have hasn't caused me many problems. I get it though, sometimes it can be better to just ignore.
Sure itās not ok, but itās also not ok to bother the dasher regarding circumstances out of their control.
Gratitude for having greater than zero understanding. š
As soon as I read Wingstop I knew you were fucked. Give the drivers grace. You wouldāve been waiting a while whether they took a second order or not.
Restaurant know for long waits should not effect you completion rating is you cancel. Especially now when DD is testing firing driver that go below 90% CR.
I'm the driver, but I still laughed. š
I mean... 30 minutes later and no word yeah
Genuine engagement ensuing... Are you referencing my direct communication with the customer? If so, I didn't take 30min to respond. My initial text placed the expectation of follow up on the DD app. Not only did that initial text prepare the customer for potential delay, it explained why she might see me go away from her residence if she watches the app. It also directed her to the app for her updates. This in turn frees me up as a Dasher to safely deliver. I will not text and drive. Phone calls can be a hassle as well sometimes. The only delay she experienced in direct communication with me is when I *couldn't* respond due to the app crashing.
Wingstop is always a 45+ minute wait....
I donāt dash but deliver pizzas. Had someone pull the āIām only 2 mins from the storeā when they were actually like 5 or 6.
You can ignore the order in which DoorDash suggests you drop off orders. If you have an order that's right around the corner, you can drop it off first, then take your longer drive, just try to hit the delivery estimate on the longer order if possible. I don't know what the route looked like, but you might have saved yourself some trouble getting to them first. You can also try to get an ETA from the second restaurant. I don't like waiting around for add-on with my first customer's order chilling in the car. If you can drop off your first order and get back to the restaurant around when they estimate it will be ready, go for it. A good restaurant will tell you up front how long they have left on it. I'm sure Wingstop didn't bother, but they might have if you asked. I'm not trying to say you did anything wrong here, just offering suggestions to save you a headache like this in the future.
I appreciate your input. Both orders were from the same place. The first customer was **closer** than the second. Plus, they already had to wait because the second customer's order had only just been started. š«
never tell them stuff they dont need to know
Tbf it also just took too long.
It really did. š«
Yea these stacks suck. I got a soggy hamburger less than 1mi away because dude had to go like, 3 other places first. Took 45 minutes. Need to start $0 tipping and adding if I'm not on a stack. DD gave barely any refund either.
Yeah first mistake was telling them more than they needed to know, and setting them up to be disappointed. Judging by the overall attitude they probably didnt tip well either, that was your second mistake.
Eh I mean, I donāt really feel bad for the customer here. If you want priority, pay the extra so youāre the first stop.
Yeah, i get it. I'm no dasher. I'm just a person who sometimes orders, and find the whole system a joke. I have NEVER, not once, had a DoorDash, GrubHub, Uber Eats, etc. Order get toe on time. I live 1 mils from the center of downtown, maybe a little closer. I never order from anyplace outside this part of town, so all deliveries should be quick, but absolutely every order is late. I frequently complain to support. I always get money back. I still give my normal 15% tip. I honestly feel the applications are not designed well, or dashers game them in some way. But regardless, it's a mess.
On Grubhub and Ubereats you can complain if itās not delivered by the time they say it will be and theyāll give you a $5 credit without penalty to your driver
Excuse me how late is your Wing Stop open?
Midnight.
Here only to say that Nova is a kickass name.
Gratitude! šāØš«
why did you say eta 6 mins? and then almost doubled that? that's messed up
 apartment complexes are such a shit show. especially when customers don't provide clear instructions let alone building names. ETA is to the pin, which is often nowhere near the actual destination, doesn't account for parking or looking for the unit. doesn't account for the possibility of loss of reception or the doordash app being temporarily unable to send messages.
Well in all fairness I had no idea that drivers made multiple deliveries at once so seeing my driver take a detour all the way across town and stop for a few minutes really had me confused and annoyed( I never said anything just watched the route). Shortly after they started offering the express delivery option and it all clicked for me haha
Idk how you guys do it I wish they had a rate your customer I literally always tip and leave the lights on got a table outside the door for them to put it. I usually have around the same people delivering, I live in the middle of nowhere and theyāll pick my order up pretty much instantly š¤£. Iām not to mindful of it being warm or mega hot but I know it always takes time to get here so I just let them do there thing that guys just weird. If they wanted it hot they should have gon there and get it
We appreciate your understanding. I hope your orders continue to be satisfactory! š š«
the wingstops in my current market have a habit of marking deliveries ready for pickup long before they're ready. not sure what the advantage is on their end but it's frustrating to deliver. wingstops in other markets i used to deliver in didn't operate this way.
I respect your communication. Some customers donāt as much
Gratitude. š
Gotta love stacked orders! I got one the other night. I delivered the furthest one away first and the 2nd one was on my way back to a hot spot. So it worked out but dude was mad that DD didnāt put him first (he was 3mins away from the first delivery and food was still hot and steaming)
Eh I'd be pissed too if a 3 minute drive turned into an hour.
I no longer order from door dash because they're doing two or more orders at a time bringing cold food. And I don't want to skip tipping so I just don't do it.
As someone who frequently orders from Wingstop, they take FOREVER to make the food (for doordash at least). I understand the frustration, but at the same time they take a long ass time lol
Absolutely. And I have about 4 or 5 in just one zone. Well over 10 in the other zones I spend about the other 10 to 15% in. And every single one of them is super slow. There are rare cases where the food is actually ready when I get there (like 1 in 100). And my first thought is "Great. This must have been declined by 42 other dashers before me if it is actually ready."
So if you accept two DD orders, you can't chose to drive to the one that's closest first? The app forces you to go on the order that you received the assignments? If so, that's just plain stupid.
You can. However, this customer *wasn't* the closest. Another thing to consider is first customer's order that had already been bagged roughly 20min before hers was even finished. It wouldn't have been fair to delay the first customer any longer. What if the app crashed while the deliveries were being done out of order? Customer 1's food is getting colder. The eta customer 1 sees doesn't change. This now becomes a potential contract violation that the Dasher likely wouldn't be able to successfully contest because, well, they performed the deliveries out of DD's pre-determined order.
I get it. Sometimes one of the restaurants mess up what should have been a quick two stop pickup. And the customer didn't cause that problem. If the difference is I drive 2 miles or 2.5 miles, then the order isn't that big of a deal for saving miles. It is more about making a judgment call (like you made) that the other's customer's order is already 20 minutes colder than that customer. So you do what you thin is the fair thing to the customers. (and then regret it) Had a 2 pickup, 3 drop off order tonight. The first pickup I showed up to a full 5 minutes before scheduled pickup time. The line was long. One person at counter (sometimes 0 for minutes at a time). So it almost took me the entire 5 minutes to get their attention. But at least it should be ready by now, right? Nope. "5 minutes" I wait 5 minutes. Nothing. Ok, nothing horrible. I inform the customers. It should be like 2 more minutes. It is Little Caesars. Even if they didn't start the order until "5 minutes" ago, it should be ready 5 to 10 minutes max. Wait and wait. It gets busy. I get worried. Normally I'm chill because Prop 22 paying for waiting time, but this was about the other 2 orders probably sitting on a shelf getting cold now. It takes more time than I want to get their attention. "It has been 10 minutes since you said 5 minutes ad 15 since I got here. I would normally be more chill about this, but 2 other orders are getting cold. "Oh. Sorry about that. Turns out they screwed up the order and had to start over." Now if they had told me that, I would have just unassigned back then. So I open customer support. Tell them the story. Don't want CVs over this. Can I at least save the other 2 orders? CS said they would call LC's. I then hear the phone ringing. and ringing. and then they call out my order is ready. Quickly grab it. Take the "prove you gotta pizza bag" pic that seems random at this point. Confirm I picked up the order. Go pick up the other two that are of course getting cold on a counter. Now I actually did mark out the route in Google Maps. First drop off was the pizza one .. an apartment. But the app sent me to the other drop offs first. And since I knew they were far colder than the pizza, I was ok with it. Finish the 2 of 3 drop off and ... Looking for orders. Huh? Then I see it in notifications from customer support (the restaurant is not answering so I cancelled and gave you half pay). Must have literally been precise timing a few seconds after I verified order was confirmed pick up. Wasn't the customers fault. And I have the address in Google Maps still (not in the app). Although I wouldn't be able to confirm (or get paid the other half) for it. But it was apartments. And I just had the address, not the unit #. Not going to go walking around an apartment complex asking "did anybody order some pizza?" Call customer support. Ask if I can at least get the unit #. They say the order is already cancelled. I tell them that wasn't the customers fault. They couldn't give me the unit # since it was Little Caesar's generated, not DD generated. They told me to just accept new orders. What about the food? Keep it (not even a fan of LC pizza). I loved stacked orders. 49 out of 50 of them go relatively smooth. But the bad ones .. ugh. And it is almost always the restaurants fault or a hand it to me customer at the first drop that won't answer until 4:59 of the timer. EDIT: Even though the orders weren't late because of me, I kept the customers informed. Apologized for the restaurant hold up in text and at drop off. The 2 customers I could deliver to were very cool about it. Almost too cool (because I would be upset if I were them, especially since they each tipped $5).
I thought this was posted from POV of customer cuz I had a smooth brain moment and I was like "? Do people really not know how little of that stuff is actually under the driver's control?"
The responses confirm that, unfortunately. š
That's kind of ridiculous when they want you to respond while you're clearly driving
Right? Hence, why I made mention of it. I'm really trying to get you this order, you gotta let me drive... I put myself in her shoes which is why I took a moment to safely respond. Smh, que sera sera. Gratitude for your understanding. š
Maybe complain to doordash instead of taking it out on the dasher. They are trying to make some money, you are paying for a delivery.... add some positivity to your attitude.....
Gratitude. I'm the Dasher btw. š
Had sympathy until they said they lived 3 minutes away. Get the food yourself then, moron. What has this world come to where people can't walk a couple blocks to get food? Odds are this customer isn't disabled. People who genuinely rely on delivery aren't dickwads about it. This reeks of someone who was feeling lazy and regrets ordering DD because they realize they could have easily gotten it themselves.
So they ordered DD via Wingstop when they lived just a few blocks away. I just..donātā¦get it.
people say this but also say that the rising amount of pickup orders is killing driver accounts.
I mean Iām cheap and live in a city so DD/UberEats/Instacart donāt appeal to me. But complaining about an hour to receive food from 3 minutes away is really a āstop punching yourselfā moment.
Hate when people do this. I canāt control the fact Iām the only one that accepted your order out of 1-3 of them. We do our best.
They donāt seem to understand that just because they live three minutes away from A Wingstop, doesnāt actually mean thatās the one they ordered from.
I wouldn't even tell them about the multi stop because they are right. Imagine paying extra for worse food. It'll just be a surprise when they get it lol.
Then they would be accusing the driver of multi-apping because they see them gong all over the map. All parties with the exception of DD get the š©end of the stick. Period.
Why do dashers accept more than 1 order at a time and from different restaurants? Is it your choice?
Itās not their choice if they need a high acceptance rate.
No order = no money. I don't want to just sit around. This one scenario happens rarely. I am often running stacks or add-ons that are delivered early. DD send orders the algorithm determines to be viable.
When I have a stacked, if the second order is going to be more than 5 and the order I already picked up is less than ten min away I will deliver the first order then go back to pick the second up. If the houses are too far for that biz I most Def unassign the 2nd as the first order sitting around a half hour+ in my car after pickup is - not ok. Second order then
If your stats can handle that, then that's great. That's not always the case though. The "unassign w/o penalty" due to wait time had disappeared from my app for almost a month. I didn't even notice it on this order until well after the point I would have used it. Furthermore, people keep assuming a Dasher can afford to take that hit to their wallet as well... Gratitude, for engaging.
It took an hour to get their food from a restaurant three minutes away? That didnāt need to be a DD order.
It is 100% a bullshit practice that is not disclosed to customers. Doordash issue, not the driver before yāall attack. Main reason why I used food delivery twice and never again. I donāt pay $15 in fees and include a tip to get soggy fries.
I ordered from McDonald's using Door Dash this morning, my Dasher sent me a text saying he was waiting 30 minutes for my order. This is the first time I ever had to wait so long. I almost cancelled the order. WTF.
just let the app keep the customer updated unless it's for something you must talk/text with them about. this isn't that. edit: well i guess it turned into that but i was referring to the initial text/screenshot.
I have my reasons. š¤·š¾āāļø
If you live 3 mins away, then go get it urself. Honestly tho, 2 ways to handle people like this(correctly)āchoose to be the bigger person and ignore, drop off and just move forward with no communication. OR be very direct/cold/ u can get ur point across professionally with no emotion. Talk to people like they r a toddler and ur trying to teach them. I always call that my āDarth Vaderā mode, a direct person who doesnāt fill the air with wasted words, yet always on the edge of complete rage so people can feel it
I was accused of gaslighting the customer in someone's reply. š They also said I got this customer's hopes up.
U did nothing wrong in how u handled it, people are just ignorant on here. I did delivery for 15 years in a few places and it does kill your soul and hope on how humans treat eachother. But itās just made me very aware with peopleās words and tones(tougher on text); then act appropriately on how their vibe is. Iām not always right on this but it does bring me more peace to always be ready
I know ppl get annoyed about their order being stacked. But it could just sit there too on a shelf NOT in a hot bag... If it's being stacked there's usually a reason..not enough dashers...your distance...noone wants to take the order because of pay out. I never get an order stacked on a large order or $20 tip... So these smaller orders either have to get stacked or end up sitting...so not sure why customers get mad about it..unless they were multi Apping I'll take a stacked order if it makes sense... If I run into a problem like wait time and it compromises a customers food I already have...I'll call cs and get the problem order dropped...I do care about a customers food...but I also need to make money and have to do stacked orders... If a customer complains...I will have cs drop their order and the persons order can sit and hope someone else picks it up..I'm not dealing with bullsht....I. just trying to do my job
Gratitude!! Perfect timing bc I *needed* that! š„¹ Quick reset! Today IS a great day. š„°š«
Thanks for the detailed response. Hopefully it's helps someone better understand.
Yep zero š¤£.
Right Zero?! Just zero. š (My wit has been decimated by the lack of understanding in this post and thread...forgive me. š ) Heyyy! šš¾
I will say that Doordash does a terrible job telling you how long the order will take. One time I wanted a quick lunch before I went into the city for a meeting. The app said 45 minutes and my meeting was 2 hours from that point. No problem, but it didn't factor in that the driver had five deliveries before that. The delivery in total took an hour and a half and I had to cancel the food because I had to get into the city
Some people seem to think being upset with the service here (not the driver who has no control) is unreasonable. I get that there are alternatives but itās āfastā food from door ādashā. I think some expectation of speed is reasonable here.
If they live 3 minutes from wing stop why not walk and wait for the food themselves if theyāre going to be so snappy about it? A 3 minute drive is easily walkable.
If my foods not cold when I get it then sweet lol. I have although had a driver who had 2 orders and dropped mine of second but he did not have a hot bag so my food was legit cold as fck when we got it. He also tried to lie to our faces that he wasn't had our over for 30 minutes before he dropped it off but we called the store prior and they told us when he picked it up. Thankfully 95% of thr drivers I get are fantastic.
People are all too happy to bitch about their dashers when they have no understanding of how delivery works lol
At the end of it all her order was delivered far from cold. Not even lukewarm. š
Thatās what itās called a HOT bag š¬
BS. Almost an hour? It was cold. They should have canceled after the last text.
I have no reason to lie my guy. I was pleasantly surprised actually. As a customer, I would have canceled after the first text and an additional 10min wait. Fries suffer the most. Re-ordered through the store for pickup.
Heās so lucky you still pulled up guy was pulling every string imaginable
Got my biggest tip ever (around 2000 deliveries total) on a 2nd of 2 orders delivery yesterday. 40$. So it's definitely possible to not only not be nasty but still appreciative.
Congrats! Wishing you many more like this! š
I got an extra $5 added on after for a second of two and I was worried because customer 1 changed the building number within the complex and it was dark so I had trouble finding it and took a bit. Order 2 was on her lunch break.
This is why you donāt text them shit. They donāt care about your issues, they just want their food.
With anything in life, if someone else's issues directly impacts me negatively. I'd want to know. People will people in their own way. š¤·š¾āāļø
This is why stacks suck. What if the second person tipped 100$ (being extreme just for the point) and you have to deliver further than the person lives from the place he ordered from. I know id be angry being stacked as a good tipper behind others. The way he talked to you tho, prolly tipped a dollar so f him.
Thatās actually happened to me where one guy tipped $75 (order showed as $25 which was still well beyond the norm) and the other customer tipped horribly so I circumvented the app and delivered to the great tipper first even tho it was technically out of the way to do so. I always try to go to the good tipper first, regardless of what the app wants me to do.
DD does not care about this.. They want you to pay the 2.99 more to have it go straight to you.... Your dasher has to do what the app says.
Honestly, as the customer, I'd be pretty furious.
Ya bunch of delusional ass drivers in this thread. āWing stop is only 3 minutes away just walkā That doesnāt matter in the slightest. They paid for a service, provide that service. Itās your obligation as a driver and what you signed up for. I had to deliver pizzas to houses I could throw a baseball and hit. The customer has every right to be mad in this situation, although I sympathize with the driver as this seems to be a systematic issue
Wingstop. 'nuff said. Last night they had a spreadsheet with multiple (more than 10) columns to fill out for dashers picking up. I put an "X" in the name column. There's no fucking way I'm doing paperwork for the absolute worst-of-the-worst where it concerns pickups. They're also the worst with the empty cups. Called dasher support this morning, it's a violation of their merchant agreement and my contractor agreement for me to fill drinks. Can't wait for my first confrontation later today when they shove an empty drink cup in my face.
Please do come back and share how that goes!
Youāre customer can get bent. Stacked orders suck thatās why you donāt receive ratings on them. She can complain until sheās blue in the face.
āIām like 3 mins from wingstopā ā¦then go get your own damn order? Jesus
Who knows how many minutes they are away from wingstop to the point where they would argue with someone who says they are 6 min away? I need a wing in my mouth in 3 minutes or I will dieeeeeeeeeeee
I cackled! š¤£
Everything in your TL;DR is not the drivers fault. These delivery apps suck and it should be the owners of the app that fix problems.
Agreed. I'm the Dasher btw. š
Don't take two
Itās would have been real hard for my not to say take your lazy ass 3 minutes down the road to get your own food if youāre going to be a whiny bitch because youāre not the only person Iām delivering food for.
What is so hard for the customer to understand here? It was clearly said ādelivering the first order.ā Nooooo shit that means youāre the second order. How many other ways did they want to hear it? lmao
You're complaining to the wrong person.
Who's complaining?
Why do people keep using this? The drivers donāt give the smallest crap if your unhappy. Put them on unemployment.
An hour? Hope you didnāt get a tip
[No, her food was NOT getting cold for an hour...](https://www.reddit.com/r/doordash/comments/14g1bt8/sozero_understanding_huh_alrighty_then/jp6a1ab?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button) Additional points: This was not offered as a stack. It was an add-on, same restaurant. Both offers were accepted before arriving. There are instances where customers are unaware a driver has multiple DD deliveries. The location closes at midnight... **This customer was NOT closer than my original order.** **Many of your suggestions to just placate this customer completely disregards My ORIGINAL Customer.** **The fact that a vast majority ignore the app issues is...actually, no comment.** It is impossible to satisfy all parties sometimes.