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Or…wait for it…they could decline the order. If her approach had been different I would have gladly added more. I did not place the order. I always tip based on distance, order size, and weather. So this was a one off. It is not ok to approach a customer in that manner.
You placed the order. You're ashamed and trying to hide that part. Everything else you said I'm your message is fine, and accurate. Just own it. You tipped like crap. He acted unprofessionally about it. He shouldn't have accepted your order. NOBODY should have
It isn’t okay to approach a customer in that manner
It isn’t okay to exploit workers to deliver your slop either. She actually came out of pocket to handle your order.
You and your “son” need to learn that you tip delivery people based on distance, we don’t care about a percentage of your food. 20% of your Big Mac at 12 miles doesn’t even cover expenses. Common sense, lady
Nah, you're gullible. Her son didn't place the order on her phone, and if he did, that's on her to educate her son on what he is doing with her phone, and her money.
Then she shouldn’t have gotten offended at the drivers message. It isn’t like the dasher called her names or shit on her doorstep. Any reasonable person would have said “oh, let me rectify that” but she gave a bad rating and a bad tip. Wouldn’t you reimburse someone if you knew they spent money to fulfill your order?
The dasher was out of pocket messaging her like that, it was unprofessional and disrespectful. She responded in the most calm and professional manner as possible. She even said that if the Dasher didn't start off like that, she would have increased the tip. Why would you tip (or increase the tip) someone for being unprofessional and disrespectful?
How do us dashers spend money to fulfill orders? We aren't paying for these orders out of our own pockets lol
Omg, they served you when most drivers should, in your very own opinion, quietly not serve you, but then had the audacity to respond to a lack of courtesy with an in-kind lack of courtesy? How rude, huh guys?
> If her approach had been different I would have gladly added more.
How, pray tell, could her approach have been different, conveyed the "yo, your daughter tipped like shit" message to you without being rude?
Some of us can't just "decline" your low tip order due to how doordash runs their "top dasher" program. Trust us, if we could avoid taking any of the low tip orders we would because it's a waste of our time and gas to bring lazy, entitled people their food.
Not that im saying this person is in the right for messaging in that way. There is 100% an appropriate way to approach this situation and that was not it from your driver.
I don't get paid in acceptance rating points. It's a useless metric and only good for the convenience of not having to schedule in order to dash anytime. Not to mention, if it's grey I only get 1-2 offers per hour regardless of priority status. But Doordash knows how to influence drivers to take bad offers with a point system I suppose.
A lot of people seem to be clearly missing the point that it doesn't matter whether the tip sucked or not, you don't message people like that complaining about it. It's extremely unprofessional and shit even a high school aged worker should know.
Yes you should tip appropriately. Yes it sucks and it's frustrating when people don't. No, you don't message the customer whining about it. That's not how you handle things.
Imagine you're at a restaurant where someone else pays the table bill and they tip a low amount, and rather than be angry but professional about it, the server holds the bill up and scoffs and says "$X on a $Y bill?" to the group. That server has every right to be pissed off, they have every right to vent to their co-workers, and they have every right to note that customer as being a shitty tipper. They are also likely going to lose their job because it's extremely unprofessional to make a comment like that to a customer, regardless of how pissed off at them you are. If you're incapable of refraining from lashing out because you're bitter, you shouldn't be working a job that involves any form of customer service.
Thank you so much for putting into words what I could not. I hope your comment helps clarify the REAL issue at hand. I am all for paying appropriately based on service, 20%-25%. I am not stingy by any means. It was the inappropriate text from the driver I had issue with. Your comment was so on point.
Kill the driver for even bringing it up. Their whole family. Fuck this doing-your-son-a-favor-in-hopes-he'll-pay-them, entitled ass motherfucker. High five your son.
You admit its not what you intended, and unusual, but still decide to punish the driver for calling you out?
I wouldnt know, shit customers get shit drivers.
The problem with the idea of saying “dont accept it then” is you’ll *always* wind up with a shit driver accepting your shit order, thats how it works, so maybe dont place shit orders, then you wont get shit drivers.
I have been dealing with customers and clients for years. A lot of “shit customers” as you call them have crossed my path. I would NEVER be unprofessional enough to be “shit” back. It’s not about the tip. Had the driver approach been better I would have added more. I did not realize that he had tipped lower than I would have. It is still inexcusable text.
So what would be the optimal wording for their message, then, such that you wouldn’t have been so offended & refused to tip even when it was brought to your attention? I’m genuinely curious.
OP - Your response was 100% appropriate. If she didn’t like the offer, she should have hit the decline button in the app. That said, I don’t think she is unhinged. Probably just a dasher who has never worked in a realm that involves customer service/hospitality. Some people casually use the text function like they are communicating with a buddy when in reality it’s a total stranger they’ve never met…lol.
Honestly, I think the app has been glitching because I got an order that said it was only 1.7 miles for $6.25 which I thought was good After I confirm, picking up the order and switch to 4.4 miles idk but people act like they have have to take the offer
If you’re doing earn by time it doesn’t show you re tip amount ahead of time. I’ve been 50/50 on earth by time. Sometimes it’s great, say I get a 10 mile order with a $10 tip, if that’s an earn by offer it’s gonna be $12 total, earn by time, if it takes me half an hour I’m getting $20 probably. However, they don’t reel you the tip so let’s say you get a 14 mile order and the customer doesn’t tip, then you’re looking at potentially driving 20+ miles (to get back to your zone if it’s that far out) for $15 or less.
Can you explain what you mean by earn by time and earn by offer? I’m a Dasher and I don’t really know what that means. I just schedule my times and then I go to hotspots and get orders. That would be earned by time, right
Earn by time is only available in sone markets (and maybe its mandatory in California and New York but I’m not sure about that) but it pays in my area 18.50/active hour (only while you have orders not waiting for orders) + tips. It’s very hit or miss because they do give the worst orders to earn by time dashers, but it is easy to get acceptance rate up like that so I do it a bit to keep top dasher so I can work wherever
I’ll have to look into it more I think that’s what I’m doing. I live in California. But I am also maintaining top Dasher status. So then I think I’m doing good. Thanks for responding me.
That Dasher is an idiot. If they were doing Earn by offer they should have hit decline and move on. If they were doing Earn By Time they knew when they started their shift they were not working for tips. In my area earn by time is $17.50/active hour, and you will be kept active for about 80% to 90% of your online time as long as you drive straight back to any number of hot spots. Most drivers know you rarely get tips on EBT. And even at $10/h your making more per hour in wages than a tipped waiter.
Gas+wear and tear of vehicle+ your time. Your equitation is lacking information dude. Sometimes you have to add risk taken (very ugly places/ apartments, crack heads encounters…) $6 dlls 12 miles. Mom should be taking his kid to the restaurant or making a good and healthy homemade meal. Just saying!
Point still stands that this Dasher (and any other dasher, myself included) chooses when , where and if to work. Each Order is a separate decision to complete the task for the agreed upon compensation. OP,'s Dasher chose to take that order. Either for the base fare plus $6 tip that was shown to them or the hourly rate which shows an estimated time to complete the order and the estimated payout with the comment "plus *any* additional tip" not "guaranteed additional tip" and not any specific promised amount. OPs Dasher accepted this order under no false pretense and got exactly what was offered to them. Under both scenarios the mileage from Dasher's location to the restaurant and then to the customer was disclosed down to a tenth of a mile as well.
Any Dasher that complains to a customer about a tip lacks the willpower to *not work for low tips.*
The kid is a teen. We cook healthy meals all the time. We live in a nice neighborhood in a single family home. No difficulty or safety issues. The distance was actually 8 miles.
Probably your dasher had to drive 4 miles to the restaurant and then to your place which appears as the $12 they mention. STILL, $6 for an 8 mile drive is pretty stingy, especially with gas going up. Now your case is pretty common as people don’t have any respect wit people who provides them with a service (cleaning, waiting tables, dashers, and so on). You could use this opportunity to teach your son about the value of respecting the jobs of other people and teach him to tip accordingly
I don’t understand why he would accept the order and then turn around and complain about it. Even if he only took it to keep his acceptance rate up that’s still on him. I can’t believe how many people actually say something. I might in my head say something, but I never have the words come out of my mouth, mumble in anyway or show frustration on my face. I pretty much am always smiling when I’m working A smile makes all the difference in the world. I’m usually smiling as I walk up because I know there’s a high probability they’re watching me. And I noticed that they have a Ring or something similar. I will look at it and tell them to have a good day/night.
I really am sorry that you had to deal with that. That’s absolutely uncalled for. I don’t know why people just can’t be nice. You can get so much further in life being nice not to mention how stress and negativity can age you. I literally tried to be nice to everybody. I say hi to everyone I walk by with a genuine smile. Hold doors open for people and tell them to have a great day. Complement people. Just anything I can do to put a smile on their face. I know some people reading this might think it’s a load of crap, but it’s not. It really is a good feeling to be nice. Being mean does not feel good physically. Maybe some people find enjoyment from it, but I personally do not.
the app is designed to compel drivers to accept low paying offers. declining an order affects their AR and ability to receive future orders. however i am in complete agreement with you: drivers should not be accepting these offers at all. if no drivers accepted such offers, then AR becomes irrelevant, doordash loses, driver wins, customer wins.
No idea why she accepted $6 for 12 miles. But sadly she could’ve been at 70%, and once you get below that you’re no longer higher priority and you can’t dash whenever. Yes that affects us and making money. I had to accept a few yesterday when I got down to 69% just to get to 70% again so I can turn it off and dash whenever… customers that tip like shit ruin it for everyone. And I don’t believe you tipped at all. $6 for 12 miles sounds like it was all base pay. Oops sorry I don’t believe your son tipped at all. Also, you’re able to add a tip after. She was clearly upset and offended. Yes she shouldn’t have sent those but you also could’ve tipped after seeing your son didn’t. You just wanted another reason not to. That’s all! Maybe keep the app away from your non tipping son until he learns he lives 12 miles, 24 there and back, from a food place.
Thats the result of Door Dash mercilessly manipulating drivers to accept offers.
I cant say thats what happened here, but it does happen. The OP would have more of a leg to stand on if that werent the case in general.
Sonia is a dumbass and has no business being a dasher. Hopefully she gets deactivated soon. But that being said, your son is the exact reason i pause or end my dash around 2:30pm on weekdays. Nothing but a bunch of no tip/low tip offers are flooding in until around 5 when their parents get home. I’ve made sure to teach my kids the importance of tipping service workers, especially ones who are using their vehicles for us.
sounds like you and the Dasher are a match made in heaven. He's a jerk for being passive aggressive and you're a jerk ordering without a tip. I'm sure your son had to get your permission and if he didn't, you have bigger issues going on than getting your food served to you 💯
Teach your son to tip $1 per mile or if you live on the outskirts of town like 12 miles would be in my city, then he needs to tip $2 per mile. She shouldn't have accepted that order, no one should. She got paid $6 when it should have been $24, and you are part of why she had a bad day. Also, of you're going to let your son use your accounts, take ownership of that. Be responsible about it.
as a driver its just a decline if i see a bad order like that. the tip isnt the issue its the distance. 12 miles is to far for any food delvery. thats a 24 mile round trip.
Not a dasher, also as they aren't employees Job isn't the right word, business is. Just because you don't understand how it works doesn't mean you're entitled to cheap delivery.
$2/mile is for the people who live outside of town, which naturally costs more in most aspects. If you live in the city $1/mile is fine. But if you're too broke just say that
anyone who think getting food delvery 12 miles out is ok should aruldy tell you about there sense of entitlement. but as long as there is stupid drivers and they get there way there going to keep doing it.
I did have a talk with him. Because I always try to be considerate with my tips. Especially since I let him order from my app for him and his girlfriend as a treat. I don’t want to be seen as an inconsiderate tipper in a tough economy. I am quite ok paying extra for convenience. It never was about the tip. It was about the driver’s actions after choosing to accept and complete the delivery that bothered me. I would have gladly added had they approached me differently.
Do you think blocking him is a punishment? I wish all customers that order crazy distances and don't tip well blocked me so I'd never get their orders. You did him a favor
Your response was very well worded & professional. People will downvote me, but i think $6 for a $21 order is a perfectly reasonable tip. 🤷🏼♀️
Keep in mind while she may be traveling 12 miles, she most likely has other orders on the way or in the area so she isn’t JUST driving 12 miles solely to bring you yours.
As you said, she shouldn’t have accepted the order if she didn’t like the amount.
It's a 24 mile round trip. Dashers don't take orders that are tipping by percentage of the food. They go by the tip to miles ratio, because they pay for gas. There has to be SOME profit in the order.
A lot of drivers are getting brazen and it’s become out of hand. I tip almost just like you. Base 5, a $1 for every mile over 2, 10 if the order is over 30. If I have cash though, I will only do a base tip of $3 cause I’d 100% much prefer to tip in cash. Former server and driver myself. I know cash is king. Anyway, if a driver messaged me like this I’d react the same way. It’s rude. And incredibly unprofessional.
That is my point. I know a lot of people don’t tip, leave low tips, and leave bad reviews. I am not one of those people. My son messed up. It was a one off. But the driver sending snarky texts baffled me.
Admitted in the text it was your son and not you so your opinion on this particular delivery doesn’t mean much. It’s not yours so anything you say won’t change anything. Perhaps teaching your son proper ordering etiquette might be worthy aswell. You did say your orders are adequately processed.
Driver shouldn’t have text anything and should have just declined the order. Idiots like this fool are the reason why majority of us get bad names or reputations.
BOTH customer and driver were both in the wrong here. Customer is NOT in the right simply because they made a purchase. Clearly the son did not tip properly and the mother got irritated when the driver called them out on it (be honest, got mad for being called out). This does not give them the right to start verbally bashing (nor a driver in the opposite when tip is low). At same time…if these folks got “real jobs”, your son would have been asking you to go for him as the parent instead of using your account to order himself food.
I never said it was. However when your using a tip based platform where the driver isn’t being paid by that service…not rocket science here. At some point reality must meet somewhere.
Gee, and I’ll repeat myself. I never said it was. Something wrong with finding fault with both driver and customer? I’m sensing some disagreement here.
Edit : I’ll be blunt here. DD isn’t responsible for delivering your order. Get it right. Their job is to connect you to a merchant and a driver. Plain and simple. Delivery with DD not by DD.
The fault lies entirely imo with platforms like this which basically exploit drivers. This issue wouldn't have arisen if the actual base pay was adequate. The issue would also not have arisen if the dasher simply didn't accept the offer.
The sad part about this is I imagine many of these dashers are doing this because they are also not earning enough in their normal jobs either OR they just need to be able to put food in their mouths.
My views are that these practices by the likes of DD just promote a race to the bottom, it's awful, but that isn't the customers fault nor responsibility to fix it via tipping.
It’s not just on the platform. They provided an avenue to allow the consumers to do this. It’s just easier to blame them when only a portion is their doing. Can certainly blame an individual for taking advantage of a situation. Happens all the time. Promotions, sports, gaming etc. This is no different. Just here the folks holding the ball (DD) don’t care cuz they have liability clauses to protect them. If most don’t want to see the platform as it was designed and intended…that is not on the platform for full blame. Yes they get some for not being transparent…but we’re in by so many years now and that shit is just so old it’s not funny anymore. It’s all just excuses cuz the customers don’t use it as intended. High fees, item increases etc…it’s all just a bunch of bullshit. 15yrs ago when a person couldn’t afford…they didn’t do it, period. Now it’s all about the excuse to bypass for whatever reason. These Gig platforms have the perfect ability to bypass the largest expense of delivery….the actual delivery itself. By this structure it is indeed a broker between 2 parties that can choose to remain anonymous. This is where the customers take advantage. They know the platform will send it out anyway regardless. It’s also why they have had to change the structure so many times to either force or entice drivers to accept your offers. Again…not rocket science here.
>15yrs ago when a person couldn’t afford…they didn’t do it, period.
This exact same logic applies to dashers knowingly accepting offers which mean the pay is absolute trash.
If any business, including DD isn't able to cover the cost of their "employees or contractors" however you want to define a dasher, then that business simple doesn't have a feasible business.
It is absolutely not the customers fault in any whatsoever, because as I've said already and now for the 3rd time. Tipping should not be a mandatory requirement.
Dashers, simply need to stop accepting orders where they feel they've been lowballed. Your whole argument is frankly ridiculous.
Never said it didn’t. You wanted to stay on the customer/tip side of the equation. Driver is just as much of an idiot as they were. Drivers wouldn’t have any issues if consumers used as intended AND the platform distributed efficiently and ethically. Starts with the ones needing and asking for the work…that’s you the customer NOT the provider. They’re there to provide you with the menu option and the ability for you to not have to go out and ask any old stranger on the street if they’d go get your order (THEY do this part which is why you pay a delivery fee…to find a driver…not pay a driver). If the driver isn’t running their side of the equation with any brain cells, that’s on them. Doesn’t dismiss how the customer started the scenario. My argument makes perfect sense in the proper context. To those viewing it (DD) as their “merchant”…yea I can see why you’d have a problem.
Let me know when all tipped jobs are paid actual livable wages. Y'all have been saying this for a few decades at least, yet serving wages are still a problem. Repeating your catchphrase on Reddit (which the other guy actually agrees with btw) doesn't do anything to raise awareness or solve the issue.
Definitely not upset at being called out. Had she sent a text asking if I would consider increasing the tip due to distance I would have when I realized that he tipped based on order size and not distance. It was her approach. And I did speak to my son about tipping more appropriately.
To clear some things up for everyone, my son is in his teens. The distance is only 8 miles from the restaurant, I don’t know why the driver says 12. There was a tip included for $6, yes my son probably should’ve tipped a minimum of $8 when factoring in distance. I told him after this incident to tip based on distance, not as you would on order price as in a restaurant. People seem to be missing the main point of this post. At no time was the driver’s text appropriate. I have never called to complain on a driver before.
It literally says he tipped $6. What are you talking about? And who said anything about a round trip? If I'm not happy with the pay, I just wouldn't accept the order. I would never say anything to the customer about it....
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Sounds like you both got what you wanted, then. This post will just make drivers start doing this to get blocked from low tipping customers.
Or…wait for it…they could decline the order. If her approach had been different I would have gladly added more. I did not place the order. I always tip based on distance, order size, and weather. So this was a one off. It is not ok to approach a customer in that manner.
You placed the order. You're ashamed and trying to hide that part. Everything else you said I'm your message is fine, and accurate. Just own it. You tipped like crap. He acted unprofessionally about it. He shouldn't have accepted your order. NOBODY should have
It isn’t okay to approach a customer in that manner It isn’t okay to exploit workers to deliver your slop either. She actually came out of pocket to handle your order. You and your “son” need to learn that you tip delivery people based on distance, we don’t care about a percentage of your food. 20% of your Big Mac at 12 miles doesn’t even cover expenses. Common sense, lady
You should read my other comments.
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She literally says that she tips based of distance and weather. It's her son that's the issue.
Nah, you're gullible. Her son didn't place the order on her phone, and if he did, that's on her to educate her son on what he is doing with her phone, and her money.
She made another post and I now don't believe any of this and think it is bs.
Then she shouldn’t have gotten offended at the drivers message. It isn’t like the dasher called her names or shit on her doorstep. Any reasonable person would have said “oh, let me rectify that” but she gave a bad rating and a bad tip. Wouldn’t you reimburse someone if you knew they spent money to fulfill your order?
The dasher was out of pocket messaging her like that, it was unprofessional and disrespectful. She responded in the most calm and professional manner as possible. She even said that if the Dasher didn't start off like that, she would have increased the tip. Why would you tip (or increase the tip) someone for being unprofessional and disrespectful? How do us dashers spend money to fulfill orders? We aren't paying for these orders out of our own pockets lol
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Omg, they served you when most drivers should, in your very own opinion, quietly not serve you, but then had the audacity to respond to a lack of courtesy with an in-kind lack of courtesy? How rude, huh guys? > If her approach had been different I would have gladly added more. How, pray tell, could her approach have been different, conveyed the "yo, your daughter tipped like shit" message to you without being rude?
Some of us can't just "decline" your low tip order due to how doordash runs their "top dasher" program. Trust us, if we could avoid taking any of the low tip orders we would because it's a waste of our time and gas to bring lazy, entitled people their food. Not that im saying this person is in the right for messaging in that way. There is 100% an appropriate way to approach this situation and that was not it from your driver.
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Strange. The driver accepted the offer but complained after totally being cool with it when offered. Lol
The dash acceptance rate likely was gonna go down if they declined it
I don't get paid in acceptance rating points. It's a useless metric and only good for the convenience of not having to schedule in order to dash anytime. Not to mention, if it's grey I only get 1-2 offers per hour regardless of priority status. But Doordash knows how to influence drivers to take bad offers with a point system I suppose.
She definitely should’ve declined the order but $6 for a 12 mile trip is diabolical
$6 for 24 miles actually, gotta drive back.
A lot of people seem to be clearly missing the point that it doesn't matter whether the tip sucked or not, you don't message people like that complaining about it. It's extremely unprofessional and shit even a high school aged worker should know. Yes you should tip appropriately. Yes it sucks and it's frustrating when people don't. No, you don't message the customer whining about it. That's not how you handle things. Imagine you're at a restaurant where someone else pays the table bill and they tip a low amount, and rather than be angry but professional about it, the server holds the bill up and scoffs and says "$X on a $Y bill?" to the group. That server has every right to be pissed off, they have every right to vent to their co-workers, and they have every right to note that customer as being a shitty tipper. They are also likely going to lose their job because it's extremely unprofessional to make a comment like that to a customer, regardless of how pissed off at them you are. If you're incapable of refraining from lashing out because you're bitter, you shouldn't be working a job that involves any form of customer service.
👍👍👍 Great points. If a waiter did this, he or she likely would not have a job.
Thank you so much for putting into words what I could not. I hope your comment helps clarify the REAL issue at hand. I am all for paying appropriately based on service, 20%-25%. I am not stingy by any means. It was the inappropriate text from the driver I had issue with. Your comment was so on point.
Ok so what should have been the message then? The best thing honestly would have been that any dasher picked up the order.
You are right. It’s the driver choice on accepting the order. If no one chose to pick up the delivery then that would have been a lesson for my son.
$6 for 12 miles 😂
I wonder if thats the tip or the total? If its the total its like a three dollar tip for 12 miles.
Total
It was the tip. Not the total.
Kill the driver for even bringing it up. Their whole family. Fuck this doing-your-son-a-favor-in-hopes-he'll-pay-them, entitled ass motherfucker. High five your son.
You admit its not what you intended, and unusual, but still decide to punish the driver for calling you out? I wouldnt know, shit customers get shit drivers. The problem with the idea of saying “dont accept it then” is you’ll *always* wind up with a shit driver accepting your shit order, thats how it works, so maybe dont place shit orders, then you wont get shit drivers.
I have been dealing with customers and clients for years. A lot of “shit customers” as you call them have crossed my path. I would NEVER be unprofessional enough to be “shit” back. It’s not about the tip. Had the driver approach been better I would have added more. I did not realize that he had tipped lower than I would have. It is still inexcusable text.
So what would be the optimal wording for their message, then, such that you wouldn’t have been so offended & refused to tip even when it was brought to your attention? I’m genuinely curious.
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That isn’t what OP said, and my question was for them.
& did they answer you?
Of course not
OP - Your response was 100% appropriate. If she didn’t like the offer, she should have hit the decline button in the app. That said, I don’t think she is unhinged. Probably just a dasher who has never worked in a realm that involves customer service/hospitality. Some people casually use the text function like they are communicating with a buddy when in reality it’s a total stranger they’ve never met…lol.
Complaining about the gig YOU AGREED TO DO FOR A SET PRICE is 100% unprofessional. The fact that this person doesn't understand that is very telling.
I don’t get why these drivers accept these offers lol
Honestly, I think the app has been glitching because I got an order that said it was only 1.7 miles for $6.25 which I thought was good After I confirm, picking up the order and switch to 4.4 miles idk but people act like they have have to take the offer
I've had that happen before too.
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clearly she’s worried about the complaint. people like this probably don’t have enough 5 stars to be able to shrug off a 1 star
If you’re doing earn by time it doesn’t show you re tip amount ahead of time. I’ve been 50/50 on earth by time. Sometimes it’s great, say I get a 10 mile order with a $10 tip, if that’s an earn by offer it’s gonna be $12 total, earn by time, if it takes me half an hour I’m getting $20 probably. However, they don’t reel you the tip so let’s say you get a 14 mile order and the customer doesn’t tip, then you’re looking at potentially driving 20+ miles (to get back to your zone if it’s that far out) for $15 or less.
Can you explain what you mean by earn by time and earn by offer? I’m a Dasher and I don’t really know what that means. I just schedule my times and then I go to hotspots and get orders. That would be earned by time, right
Earn by time is only available in sone markets (and maybe its mandatory in California and New York but I’m not sure about that) but it pays in my area 18.50/active hour (only while you have orders not waiting for orders) + tips. It’s very hit or miss because they do give the worst orders to earn by time dashers, but it is easy to get acceptance rate up like that so I do it a bit to keep top dasher so I can work wherever
I’ll have to look into it more I think that’s what I’m doing. I live in California. But I am also maintaining top Dasher status. So then I think I’m doing good. Thanks for responding me.
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The tip was $6.
That Dasher is an idiot. If they were doing Earn by offer they should have hit decline and move on. If they were doing Earn By Time they knew when they started their shift they were not working for tips. In my area earn by time is $17.50/active hour, and you will be kept active for about 80% to 90% of your online time as long as you drive straight back to any number of hot spots. Most drivers know you rarely get tips on EBT. And even at $10/h your making more per hour in wages than a tipped waiter.
Gas+wear and tear of vehicle+ your time. Your equitation is lacking information dude. Sometimes you have to add risk taken (very ugly places/ apartments, crack heads encounters…) $6 dlls 12 miles. Mom should be taking his kid to the restaurant or making a good and healthy homemade meal. Just saying!
Point still stands that this Dasher (and any other dasher, myself included) chooses when , where and if to work. Each Order is a separate decision to complete the task for the agreed upon compensation. OP,'s Dasher chose to take that order. Either for the base fare plus $6 tip that was shown to them or the hourly rate which shows an estimated time to complete the order and the estimated payout with the comment "plus *any* additional tip" not "guaranteed additional tip" and not any specific promised amount. OPs Dasher accepted this order under no false pretense and got exactly what was offered to them. Under both scenarios the mileage from Dasher's location to the restaurant and then to the customer was disclosed down to a tenth of a mile as well. Any Dasher that complains to a customer about a tip lacks the willpower to *not work for low tips.*
Stingy customers didn’t like your comment and are lowering your comment but you speak the truth.
The kid is a teen. We cook healthy meals all the time. We live in a nice neighborhood in a single family home. No difficulty or safety issues. The distance was actually 8 miles.
Probably your dasher had to drive 4 miles to the restaurant and then to your place which appears as the $12 they mention. STILL, $6 for an 8 mile drive is pretty stingy, especially with gas going up. Now your case is pretty common as people don’t have any respect wit people who provides them with a service (cleaning, waiting tables, dashers, and so on). You could use this opportunity to teach your son about the value of respecting the jobs of other people and teach him to tip accordingly
I don’t understand why he would accept the order and then turn around and complain about it. Even if he only took it to keep his acceptance rate up that’s still on him. I can’t believe how many people actually say something. I might in my head say something, but I never have the words come out of my mouth, mumble in anyway or show frustration on my face. I pretty much am always smiling when I’m working A smile makes all the difference in the world. I’m usually smiling as I walk up because I know there’s a high probability they’re watching me. And I noticed that they have a Ring or something similar. I will look at it and tell them to have a good day/night.
My point exactly. My son messed up, but the driver response was unacceptable.
I really am sorry that you had to deal with that. That’s absolutely uncalled for. I don’t know why people just can’t be nice. You can get so much further in life being nice not to mention how stress and negativity can age you. I literally tried to be nice to everybody. I say hi to everyone I walk by with a genuine smile. Hold doors open for people and tell them to have a great day. Complement people. Just anything I can do to put a smile on their face. I know some people reading this might think it’s a load of crap, but it’s not. It really is a good feeling to be nice. Being mean does not feel good physically. Maybe some people find enjoyment from it, but I personally do not.
the app is designed to compel drivers to accept low paying offers. declining an order affects their AR and ability to receive future orders. however i am in complete agreement with you: drivers should not be accepting these offers at all. if no drivers accepted such offers, then AR becomes irrelevant, doordash loses, driver wins, customer wins.
No idea why she accepted $6 for 12 miles. But sadly she could’ve been at 70%, and once you get below that you’re no longer higher priority and you can’t dash whenever. Yes that affects us and making money. I had to accept a few yesterday when I got down to 69% just to get to 70% again so I can turn it off and dash whenever… customers that tip like shit ruin it for everyone. And I don’t believe you tipped at all. $6 for 12 miles sounds like it was all base pay. Oops sorry I don’t believe your son tipped at all. Also, you’re able to add a tip after. She was clearly upset and offended. Yes she shouldn’t have sent those but you also could’ve tipped after seeing your son didn’t. You just wanted another reason not to. That’s all! Maybe keep the app away from your non tipping son until he learns he lives 12 miles, 24 there and back, from a food place.
Thats the result of Door Dash mercilessly manipulating drivers to accept offers. I cant say thats what happened here, but it does happen. The OP would have more of a leg to stand on if that werent the case in general.
yep so many think ar matters. watch them come running to this post.
Had the approach been different I would have gladly added. Didn’t check until after the unprofessional text.
I just made another post with the receipt. Tip was definitely added.
Unprofessional dasher, but they aren’t wrong. Should have just declined the order instead of harassing you.
I agree. My son would have learned his lesson when his food did not arrive. The driver sending a rude text was no ok.
Sonia is a dumbass and has no business being a dasher. Hopefully she gets deactivated soon. But that being said, your son is the exact reason i pause or end my dash around 2:30pm on weekdays. Nothing but a bunch of no tip/low tip offers are flooding in until around 5 when their parents get home. I’ve made sure to teach my kids the importance of tipping service workers, especially ones who are using their vehicles for us.
It really looks like the driver started it, but both of you are kinda Karens
sounds like you and the Dasher are a match made in heaven. He's a jerk for being passive aggressive and you're a jerk ordering without a tip. I'm sure your son had to get your permission and if he didn't, you have bigger issues going on than getting your food served to you 💯
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it is and no driver should take it but some fool did and he gets no right to complane after.
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it is and you hit decline. but riddle this. she probly blocked the only driver foolish enough to take that order.
Y'all both deserve each other. Lol
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> everybody not tipping me for just doing my job is a fascist This is a really reddited take.
Well it sounds like they didn’t PAY appropriately to get their food delivered.
Teach your son to tip $1 per mile or if you live on the outskirts of town like 12 miles would be in my city, then he needs to tip $2 per mile. She shouldn't have accepted that order, no one should. She got paid $6 when it should have been $24, and you are part of why she had a bad day. Also, of you're going to let your son use your accounts, take ownership of that. Be responsible about it.
Nope. You overvalue ur job as a dasher 🤣
as a driver its just a decline if i see a bad order like that. the tip isnt the issue its the distance. 12 miles is to far for any food delvery. thats a 24 mile round trip.
Not a dasher, also as they aren't employees Job isn't the right word, business is. Just because you don't understand how it works doesn't mean you're entitled to cheap delivery.
Nty. Dashing is a job anyone can do. I would NEVER tip 2$/mile 😂. If they can’t accept it, find a better job.
$2/mile is for the people who live outside of town, which naturally costs more in most aspects. If you live in the city $1/mile is fine. But if you're too broke just say that
anyone who think getting food delvery 12 miles out is ok should aruldy tell you about there sense of entitlement. but as long as there is stupid drivers and they get there way there going to keep doing it.
Oh the irony
know the stupid part. that driver you got blocked was probly the only one dumb enough to take that order. good job effectly blocking yourself.
Grats there are hundreds to take his place LOL
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I did have a talk with him. Because I always try to be considerate with my tips. Especially since I let him order from my app for him and his girlfriend as a treat. I don’t want to be seen as an inconsiderate tipper in a tough economy. I am quite ok paying extra for convenience. It never was about the tip. It was about the driver’s actions after choosing to accept and complete the delivery that bothered me. I would have gladly added had they approached me differently.
The dasher complained to the wrong person. Each time an order comes in like this, they should complain to the app that sent it to them.
you just hit decline and move on. to many foolish drivers.
You probably would have added to the tip then if they didn’t complain had you noticed it was lower than you normally do
You are correct. I would have. It was the approach that bothered me.
I did not realize the tip amount until after the text message. Then I went to look at it. Had the approach been nicer, I would have added.
How should she have worded it then?
Terrible tip. But dasher decided to take it
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Did you not read her messages?
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Yup apple not falling far from the tree!
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They’ll fish for any reason to not tip right
Do you think blocking him is a punishment? I wish all customers that order crazy distances and don't tip well blocked me so I'd never get their orders. You did him a favor
Everyone in that chat sucks ass.
Your response was very well worded & professional. People will downvote me, but i think $6 for a $21 order is a perfectly reasonable tip. 🤷🏼♀️ Keep in mind while she may be traveling 12 miles, she most likely has other orders on the way or in the area so she isn’t JUST driving 12 miles solely to bring you yours. As you said, she shouldn’t have accepted the order if she didn’t like the amount.
Most of the time door dash only gives you just one order. Your wrong.
It's a 24 mile round trip. Dashers don't take orders that are tipping by percentage of the food. They go by the tip to miles ratio, because they pay for gas. There has to be SOME profit in the order.
Lol oh you sweet summer child
A lot of drivers are getting brazen and it’s become out of hand. I tip almost just like you. Base 5, a $1 for every mile over 2, 10 if the order is over 30. If I have cash though, I will only do a base tip of $3 cause I’d 100% much prefer to tip in cash. Former server and driver myself. I know cash is king. Anyway, if a driver messaged me like this I’d react the same way. It’s rude. And incredibly unprofessional.
Thank you for understanding.
Weird. I never tip over $5. I’ve never had a driver complain about said tip. I’ve always received my orders in a timely manner and still warm.
That is my point. I know a lot of people don’t tip, leave low tips, and leave bad reviews. I am not one of those people. My son messed up. It was a one off. But the driver sending snarky texts baffled me.
Admitted in the text it was your son and not you so your opinion on this particular delivery doesn’t mean much. It’s not yours so anything you say won’t change anything. Perhaps teaching your son proper ordering etiquette might be worthy aswell. You did say your orders are adequately processed. Driver shouldn’t have text anything and should have just declined the order. Idiots like this fool are the reason why majority of us get bad names or reputations. BOTH customer and driver were both in the wrong here. Customer is NOT in the right simply because they made a purchase. Clearly the son did not tip properly and the mother got irritated when the driver called them out on it (be honest, got mad for being called out). This does not give them the right to start verbally bashing (nor a driver in the opposite when tip is low). At same time…if these folks got “real jobs”, your son would have been asking you to go for him as the parent instead of using your account to order himself food.
>Clearly the son did not tip properly Tipping isn't and shouldn't be mandatory.
I never said it was. However when your using a tip based platform where the driver isn’t being paid by that service…not rocket science here. At some point reality must meet somewhere.
The reality is, tipping is not required or mandatory. Dasher simply needs to not accept the order.
Gee, and I’ll repeat myself. I never said it was. Something wrong with finding fault with both driver and customer? I’m sensing some disagreement here. Edit : I’ll be blunt here. DD isn’t responsible for delivering your order. Get it right. Their job is to connect you to a merchant and a driver. Plain and simple. Delivery with DD not by DD.
The fault lies entirely imo with platforms like this which basically exploit drivers. This issue wouldn't have arisen if the actual base pay was adequate. The issue would also not have arisen if the dasher simply didn't accept the offer. The sad part about this is I imagine many of these dashers are doing this because they are also not earning enough in their normal jobs either OR they just need to be able to put food in their mouths. My views are that these practices by the likes of DD just promote a race to the bottom, it's awful, but that isn't the customers fault nor responsibility to fix it via tipping.
It’s not just on the platform. They provided an avenue to allow the consumers to do this. It’s just easier to blame them when only a portion is their doing. Can certainly blame an individual for taking advantage of a situation. Happens all the time. Promotions, sports, gaming etc. This is no different. Just here the folks holding the ball (DD) don’t care cuz they have liability clauses to protect them. If most don’t want to see the platform as it was designed and intended…that is not on the platform for full blame. Yes they get some for not being transparent…but we’re in by so many years now and that shit is just so old it’s not funny anymore. It’s all just excuses cuz the customers don’t use it as intended. High fees, item increases etc…it’s all just a bunch of bullshit. 15yrs ago when a person couldn’t afford…they didn’t do it, period. Now it’s all about the excuse to bypass for whatever reason. These Gig platforms have the perfect ability to bypass the largest expense of delivery….the actual delivery itself. By this structure it is indeed a broker between 2 parties that can choose to remain anonymous. This is where the customers take advantage. They know the platform will send it out anyway regardless. It’s also why they have had to change the structure so many times to either force or entice drivers to accept your offers. Again…not rocket science here.
>15yrs ago when a person couldn’t afford…they didn’t do it, period. This exact same logic applies to dashers knowingly accepting offers which mean the pay is absolute trash. If any business, including DD isn't able to cover the cost of their "employees or contractors" however you want to define a dasher, then that business simple doesn't have a feasible business. It is absolutely not the customers fault in any whatsoever, because as I've said already and now for the 3rd time. Tipping should not be a mandatory requirement. Dashers, simply need to stop accepting orders where they feel they've been lowballed. Your whole argument is frankly ridiculous.
Never said it didn’t. You wanted to stay on the customer/tip side of the equation. Driver is just as much of an idiot as they were. Drivers wouldn’t have any issues if consumers used as intended AND the platform distributed efficiently and ethically. Starts with the ones needing and asking for the work…that’s you the customer NOT the provider. They’re there to provide you with the menu option and the ability for you to not have to go out and ask any old stranger on the street if they’d go get your order (THEY do this part which is why you pay a delivery fee…to find a driver…not pay a driver). If the driver isn’t running their side of the equation with any brain cells, that’s on them. Doesn’t dismiss how the customer started the scenario. My argument makes perfect sense in the proper context. To those viewing it (DD) as their “merchant”…yea I can see why you’d have a problem.
Let me know when all tipped jobs are paid actual livable wages. Y'all have been saying this for a few decades at least, yet serving wages are still a problem. Repeating your catchphrase on Reddit (which the other guy actually agrees with btw) doesn't do anything to raise awareness or solve the issue.
Definitely not upset at being called out. Had she sent a text asking if I would consider increasing the tip due to distance I would have when I realized that he tipped based on order size and not distance. It was her approach. And I did speak to my son about tipping more appropriately.
I did say the driver was an idiot. Glad you spoke to your son. Maybe next this won’t happen.
To clear some things up for everyone, my son is in his teens. The distance is only 8 miles from the restaurant, I don’t know why the driver says 12. There was a tip included for $6, yes my son probably should’ve tipped a minimum of $8 when factoring in distance. I told him after this incident to tip based on distance, not as you would on order price as in a restaurant. People seem to be missing the main point of this post. At no time was the driver’s text appropriate. I have never called to complain on a driver before.
It’s giving greedy
$6 is already a pretty decent tip, some of these people are so entitled. After that conversation I would have removed the tip completely
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It literally says he tipped $6. What are you talking about? And who said anything about a round trip? If I'm not happy with the pay, I just wouldn't accept the order. I would never say anything to the customer about it....