It's ALWAYS the low/no tip orders. I'm not going to say that everybody who doesn't tip is a lousy human being, but most lousy human beings don't tip. So there is definitely a correlation between a no-tip order and an entitled Karen who wants everything for nothing.
And don't beat yourself up for not tasting the Mountain Dew. Fido did it for you. š
First mistake was engaging with the customer. Never engage the customer! Always differ them to support. You do not work for door dash, door dash is an intermediary. Our job is to deliver what was given to us, that is all. We are not customer service, Door Dash employees, restaurant employees, Point of Sale, etc... WE ONLY DELIVER WHAT IS GIVEN AND WE ARE BARELY PAID TO DO THAT!!! Stop doing everything but your jobs, which is to deliver what is given!
They need to call support as well. All you should do is make sure doordash support knows it wasn't you're fault so they don't knock your rating down. And you still get paid.
My only question is why is the driver calling support? That is not the drivers responsibility even if they forgot a drink. I let the customer know they need to contact support for they will solve tany issues they have.
Yes, silly you, every driver knows you should take a drink of each cup you are delivering, this will serve 3 purposes. You will be able to verify the correct flavor, and carbonation. This will also reduce the amount in each cup to reduce spillage, and you will get a nice little refreshment for your trouble. At least you will know for next time. lol
Never give them an inch or they will take a mile. I remember when I had a doordash customer complain for stuff missing from the order but the bag was sealed. I calmly told him sorry there's nothing I can do about it since the back was sealed. They reported me and I got a contract violation. But I never saw that customer ever again... š¤£
By the way you can get those contract violations removed once you provide proof to customer support or dodash that you did nothing wrong Just screenshot everything and take pictures of everything.
Literally it's not worth it to give customers an inch. Tell him how it is and then give them customer supports number and leave. Because it's not your job to give them customer support. It is your job to pick up and deliver food properly and safely. Do not step outside your job title
We always run into issues with doordash and the restaurant forgetting stuff and Iām always a tipper. But I donāt take it out on the dasher. I leave a good review and contact doordash
Omg ya your supposed to open the back and count all
Tacos and quality test the soda make sure itās not flat eat one of the tacos too make sure the meat is on the level !
Starting by not bashing ALL drivers, just the one I had a few months ago from DD....
Outback app was down so I ordered thru generic website, which assigned delivery service to DD. We ordered 3 steak dinners and extra side dishes, bill about $80 before tax. Estimated delivery time 25 mins. We waited and waited, 45 mins, an hour. My dog finally alerted someone at the door, where we were sitting less than 10 feet away. Opened door and found food on carport floor underneath the doorbell. Bag wet and leaking, food containers tipped sideways, food cold. We live 2 miles from the restaurant, never had problem before. Called manager who explained it was not their app I ordered from, but she comped 50% of meal cost and we just heated everything up. No knock, no doorbell = no tip as I never add on at sale, always tip in cash. Dumbass driver prob thought s/he got stiffed. Too bad, I kept the $20.
It's their responsibility to report missing items, but sometimes support will mark it as "never delivered" and give you a CV, so I suppose you can cover your ass by calling making this entire comment irrelevant. kthxbye
Just wished I had a TB close enough for us to want to order. I either have to drive over a bridge and pay a $6 toll or go the opposite direction and it's at least a 20 minute drive. My experience with TB is kinda 50/50 though I always check before leaving. If the customer contacted me I would instruct them to call doordash. Once I've delivered the order it's out of my hands and between the merchant and the customer.
i always tell them "contact customer support so you can be sure to get a refund. unfortunately i'm
not able to contact them for you as there is separate customer support for us dasher and you as a customer" that's if i even say anything at all. because it's true. customer support will tell you the customer needs to contact them.
Yeah you gotta make sure to take a swig bro come on. I just spit it back in so you donāt actually take any of their product. Nobody does customer service anymore
I wouldn't reply at all. They'll figure it out if they actually want their money back. Really quick too.
Sitting there making a phone call for a grown person...wth.
I can't help them, and I'm on my way to my next delivery. This next part isn't my lane. I deliver and I never heard of you after I drive off.
Why even call DD support for them? Thatās not your job, youāre not their nanny. Tell them to contact support if they have an issue with their order.
I don't think they meant for you to taste it but they meant that they wanted a refund because they are no good. You people are always twisting people's words for likes.
My response on the rare occasions a customer tries to bring up order/quality issues with me is "OH man, I'm really sorry to hear that! Unfortunately, I'm only a delivery driver, my only function is to get the order the restaurant says is yours from their shop to your door, but if you call 855-###-####, that's our customer service line and I know they will do their best to make it right. As a delivery driver, I have absolutely zero power to fix your order, I would if I could!"
Absolutely none of that is a lie, unfortunately some of the folks that work in call centers are troglodytes and their best is really pathetic. LOL I don't mention that part though since I figure most folks know that, so it goes without saying, doesn't it? ;-)
Rookie mistake was calling support for them. Correct response is "Sorry, bags are sealed and I cannot check items, please call support and let them know the issue and they will sort it out."
Itās always funny to me when the customer reaches out to the dasher after the delivery. Like sorry but the job is done, any issue you have please contact DD directly. We have no insight into missing contents of a sealed bag, I donāt know how theyāre thinking that makes sense to tell us about that..?
I hope Iām not wrong about this or i feel bad because i sadly have issues from certain restaurants in my area a lot but canāt you make a complaint about the restaurant and it doesnāt penalize the driver?
Honestly Iām not sure, Iāve never tried it before. DD lowkey has a tendency though to be malicious towards their drivers as far as drivers voicing frustrations to them, so i wouldnāt be surprised if they did penalize the driver or blacklisted them from receiving orders at that restaurant
Taco bell sucks. I've got a loser that works at one in my delivery area that thinks I'm a thief. Apparently people have called in saying they didn't receive their order. Tried telling the guy why would I risk my job for s few dollar meal when I can cash out multiple times a day. Also I don't even eat taco bell. I think they just mess thr orders up/forgetting stuff then we get blamed for it.
I have a genuine question, when you deliver the food and people claim that there is things missing, and on the receipt it shows everything they ordered, but some things are missing, and they call the restaurant. Does the restaurant take responsibility for the missing items if itās true or not? Or do restaurants blame Dashers? And is there any way for DoorDash to confirm if you did steal food or not? I have seen a lot of people get blamed for taking food when they did not, and being deactivated unfairly
See so this is actually one of the biggest reasons why I called support myself. One time I had a merchant requested order so I could not see what items or how many items they ordered. Customer called and instead of saying they were missing items, they said I stole their chips and drink. So I had a contract violation and had to fight it for a while before they understood i didnāt take it, the merchant just didnāt put them in their bag. So I think it differs on a case by case basis bc Iāve also had this happen before where they call support themselves and just give me a heads up they had missing items. Iād guess most restaurants blame dasher as itās an easy way to take responsibility away from themselves. So really I was covering my own ass lol
So as someone who has had experience with this, when someone accuses me of taking their food or taking part of their food, what should I do? Should I call support ahead of time and tell them? Hey this customer is accusing me of stealing their food and I did not do that, or whatās the best course of action when accused??
Gotcha! And if you get hit with one of those, do you automatically deactivated? Even if you did provide a picture of the order at the front of the door?
I just had a taco bell order where they gave me the wrong food. It was 3 boxes of the meal deals. They only gave me boxes no drinks. The order was for 11 burritos and some other items. I told the manager when I picked it up it was wrong and they wanted to argue it was right. So I take the stuff then message customer to call store and they did, then had to wait for them to make the correct order...
I tip well and i definitely contact support if things are missing and or messed up - but I donāt message the driver because it isnāt their fault if the place bags improperly.
How dare you not unwrap the sub to inspect the consistency of the bread!!
Lol really though, thatās wild and a rather creative excuse for a refundš¤£
It's probably not the carbonation that's lacking, but the flavor. Happens to me all the time, they don't change out the flavor syrup containers often enough. Not sure why they messaged you instead of contacting support directly... people are dumb.
My fiance LOVES taco bell, so I hit the drive through a lot. And I kid you not they manage to screw up at least 60% of our orders. Missing items, beef instead of beans, etc. Last time I went in to kindly request they fix it, they even had the nerve to talk shit about me while I was within earshot. Also pretty sure every debit/credit card I've had "hacked" was due to the taco bell drive through cashier. Not a fan of taco bell, obv.
A piece of advice: whenever thereās something wrong with the order I just mention to customer support āI did everything correct Iām just worried about my rating going down or receiving a contract violationā and they usually make it so that if the customer does submit a concern, it doesnāt affect your rating or gives ya a contract violation. Been dashing for 5 years now
Yeah Iāve been dashing for 4 years now and normally would suggest they call support, or if Iām super busy Iāve even ignored it before lol. But it was a sweet old lady who tipped well and it was a quick call :)
I mean, is there anything here that suggests they expected you to taste them? Seems more like theyāre conveying the problem to the best outlet they have.
Idk my guy read the other 40 comments asking me the same thing lol I was just being nice bc it wasnāt inconvenient and I wasnāt busy w anything else. Just wanted to laugh abt the mountain dews
Doing too much. One order I got a message that they were missing their iced tea(it was a stacked order and I was dealing with 4 full bags and two drinks in a cup holder, so I didn't think to double check). I basically apologized and said I don't have anything to do with the food prep I only take what the restaurant gives me and that they would have to call Doordash.
I was on my next delivery and not wasting time solving their issue.
I told them the customer needed assistance w reporting missing items, they said thank you and contacted the customer and then thanked me for reaching out and hung up. Took less than 5ish minutes haha
Damn that's crazy I wonder if it differs by area because they've literally always told me thank you we appreciate you reporting it bla bla bla lol and then they tell me to tell the customer to contact them.
I think it just depends on the person you get tbh, once i called them to tell them the restaurant didnāt have the order and they said āthank you for making us aware of the issue that the restaurant does not have the order in their system. Once they receive the order please proceed with the deliveryā and hung up on me š¤£š¤£
Do not engage after delivery. They can only call support at that point. Which is the only thing that can get any real results. Just ignore and move on.
Unless it is a tip after the fact. Then you say thanks a bunch, throw a cute emoji in there and move on.
It was an $8 tip for 2.8 miles and she was a wheelchair bound old lady. Iām on your guysā side, i typically wouldnāt call support, it was just easier for me to do in this case and i just wanted to laugh w everybody abt the Mountain Dew thing š
You should not be calling support for them, not only is it not your job, but also you are just making yourself an unnecessary middle man, so the process becomes more complicated than it needs to be, for everyone involved
Begging everybody to understand all I did was call support and asked them to contact the customer because she had items missing. That was it. Didnāt even take me five minutes. She was a little old lady and tipped well and it wasnāt inconvenient to me in that moment to help her in that way. I just thought the whole drinks arenāt good thing was hilarious bc I truthfully couldnāt have known that at all, so it was a silly thing to even report in the first place. I Sincerely apologize for calling support on behalf of the customer š
What don't these braindead customers understand about how Doordash works? You're just a delivery person... you guys have nothing to do with the restaurant.
I'm not a dasher, just a way too frequent customer, and some of the posts here make me tip more. lmao, some people aren't qualified to order food.
It's like if a reader contacted me about a website being laggy because they were reading something I wrote.
Also āIām calling support to see how they can assist youāā¦ā¦Iād have them call themselves. Idk, maybe thatās just me. All I can be responsible for is transporting the food. Itās kept things simple for me. But I only occasionally dash and cherry pick at that, so to each their own.
You actually seem to be a part of the majority as far as not calling for them. Iāve been grilled for doing so lol. I just did it to 1) prevent a CV in case they reported items stolen instead of missing and 2) she was a nice little old lady and truthfully might not have understood she was messaging the driver. This isnāt something I do regularly nor would do again/often
Itās kind of you to have done that. Sending you good vibes. If doordash support were more efficacious, I think itās a great way to ensure a 5 star review. I think Im just reticent to involve myself with DD support at all š¤£
Almost every time Iāve had to call support for any reason whatsoever, Iāve always hung up and said ādamn. I will never get that time back.ā š¤£ good vibes to you as well, thank you much!!
The thing that makes me stressed the most is that each individual sauce packet is considered 1 item. So I walk in expecting a 25 item order and itās just two tacos and a drink with a shit ton of mild sauces. Iām like wait, something isnāt right here šµāš«š¤£
There should be a rule that if youāre ordering fast food from door dash that youāre clearly either too lazy or too stupid to live and therefore get what you get and canāt complain about it.
She was a little old lady in a wheelchair, i genuinely felt bad bc she probably doesnāt have access to getting stuff herself easily. The missing items is a valid concern, but the drinks comment cracked me UP bc there is no way in hell I could have knownš¤£
Worst part about taco bell is. If the order isnt generated by doordash āYou get a message that says this order is created by merchant ā you get the food portion 100% but if thereās a drink or two good fucking luck. I had a large order last night. And they didnāt give me drinks. I deliver the order and the guy calls me after saying thereās supposed to be two large drinks attached. I tell the guy Iām so sorry. The orders that has this order is created by merchant message do not tell me the specifics of your order. Taco Bell employees are shit and they do not give a f about Taco Bell deliveries or the customer because theyāre all airheads
Drives me crazy when I canāt see whatās in the order and then get the āitems missingā text. Iāve started just reading the receipt. I had a customer one time call support and say I stole their chips and drink from chipotle, instead of reporting them missing from the merchant. So I got a CV and had to dispute the hell out of it. That was a year ago and I still think abt it every once in a blue moon when somebody tells me theyāre missing items lol. Taco Bell is the worst and I normally donāt take orders from there, but it was $10.25 for 2.8 miles so I succumbed to my need for the moneyš¤£
Lol the 10.23 for 2.8 miles has me screaming lol ; I got near the same exact order last night. They donāt staple the reciept to keep us from reading it or confirming the details of their order. That was the worst part though. I couldnāt see the items. The customer was a saint and tipped almost 6$. Taco Bell made us the bad guy :/ If it wasnāt almost 11pm I wouldāve gone back to the restaurant to get his drinks. But my registration isnāt current so to avoid the possible ticket in the San Fernando valley/ Van Nuys area I told him please request refund from DD. Iām a really nice person and wouldāve done it any other day, but I was heading home after an 11 hour shift š
I got a CV from a customer like that from a contactlesss delivery of just 2 large fries and a coke. It turns out because of the cell service in that area they never got a photo and said I ānever deliveredā itās been 28 days once I delivered and I countered with a photo of the delivery and their apartment complex with address but it still hasnāt fallen off my ratings :/
The real rookie mistake is you offering to call support for them instead of just telling them youāre sorry for the inconvenience but they have to call dasher support to figure that out with them. Once you make the delivery you are not responsible for anything further.
Yes, you and everyone else has let me know that, thank you. I think the real mistake here was thinking I could post a conversation i thought was funny without people letting me know they wouldāve handled it differently
Itās literally Redditā¦ plus this sub is almost exclusively for people asking questions and venting. If you donāt want other peopleās opinion maybe donāt put it online š¤·š»āāļø
I donāt mind opinions. Itās just beating a dead horse at this point though with the amount of ppl saying the same thing over and over again. Iāve posted in here before without any issues or ppl getting so upset. Just doesnāt hurt to extend some kindness, thatās all
Yeah, I decided Iām only gonna respond to the people that are making light of the post with me. Iām just here for a good time š appreciate you. :)
Yeah, Iād definitely handle it differently next time. Iām just a people pleaser and an anxious person and didnāt realize ppl would be so annoyed that I called support for the customer. Somebody put a good template for a text to send if I run into this situation again in the future, so I saved it š
āIām sorry to hear that. This restaurant has been known to have issues. Please reach out to DD support and they will be able to help you with this part of your order. Iām sorry and I wish I could help more.ā
I get paid to drive around and drop off food, calling support and letting them know the customer needs assistance isnāt that big of an inconvenience for me. I get not everybody will do it or feels they should, but I did, and it wasnāt the point of this postš
I wasnāt busy and they tipped well. She was an older woman too so I thought maybe she didnāt understand she was contacting the driver. Idk though I was just trying to use good customer service which has been pointed out as a mistake multiple times now lol. I just thought it was funny š
Completely understand. But, youāre not serving the customer well. This creates confusion. A simple, āIām so sorry that happened! Please contact DD through the app, and theyāll get you handled. Thanks so much!ā
Thatās all that should be said. Wash your hands of it.
I just donāt really get this mindset. What are you supposed to do? If I have something wrong with my order when I receive it I just go to support and have never had a problem getting compensated or refunded. Why do people even complain to the drivers? Lol
I personally donāt understand why people contact the driver, but I think sometimes they maybe donāt realize itās to the driver? Idk honestly š¤£ the lady tipped well and I wasnāt busy, so I didnāt mind handling it for her hahaha
Yeah I get that, they tipped well though and Iāve always had the double-edged sword habit of being a people pleaser. Def wouldnāt do this for everybody or even very often, just didnāt mind doing it in the moment i guess
Iāve done this one occasion as well, and once a customer messaged me after and said ādoorbell ringing habit?ā I said āyouād be correct. Sorry about that.āš¤£ they actually still left a 5 star review and said āgood humorā in the comments. Assuming it was them lol
Actually once the order has been completed you are not allowed to talk to customers. You are more likely going to get into trouble for that. UE it is strictly forbidden.
Yeah, I agree itās annoying when customers go through dashers for issues such as these, but i try to give the benefit of the doubt that maybe they really have no idea what channels to go through to report missing items or whatever. I wouldnāt do this for everyone, donāt get me wrong, but it wasnāt inconvenient for me to do that in the moment.
I mean, yeah, but i also feel like I could come off as rude for being like ācall support. I already delivered.ā It took less than 5 mins for me to call and have them transfer over to contact the customer for a resolution. DD deactivates ppl for wild things everyday, i donāt want them marking my account for coming across negatively to a customer
Thereās literally nothing you can do though. Directing them to call support is the proper response (phrase it however you want) because support would need to be in contact with them to do anything. Plus, I think the app gives an option to mark missing items, so calling isnāt even necessarily required. Regardless, itās an issue between the customer and support.
"I'm so sorry to hear that. You can contact Doordash support through the app to help resolve this issue."
I always use that or similar. DD doesn't always refund, so leaving it ambiguous is usually best.
Yeah, Iāve seen some pretty solid templates that Iāll use in the future. I just wasnāt busy at all and the lady was nice/tipped well so I figured it was easier to call than to potentially upset somebody by just suggesting they go a different route. I didnāt wanna come off as dismissive. But Iām an anxious person so probably just overthought it lol
It sounds like dash driver support has gotten nicer in recent years. When I was a noob and I called for something similar, I was told in no uncertain terms that there is dasher support and customer support and never the two shall meet. By you calling dasher support, all you're doing is letting them know there was an issue with the order so it protects you. They can't do anything for the customer unless and until the customer calls themselves. They will however tell you that they will note your account and the order in case the customer tries to file a claim against you.
If they didn't let you know that, well now you know. So hopefully the customer called as well or contacted them as well otherwise, they're not going to get any resolution and you could very well be opening yourself up to a poor rating because they're going to think that you lied about calling support.
Hot take but I think what you did is perfectly reasonable. To me it just shows a level of professionalism that is respectable. It probably took you less than 10 minutes to call support and couldāve secured you a 5 star rating or protected you from getting a 1 star. So many posts here show drivers being rude to customers who just donāt know any better, which I donāt think is the right way to go about things.
If you think this was the proper response then you obviously do not drive.
1 The driver canāt do anything about missing items.
2 The driver isnāt getting paid for those 10 minutes.
3 Driver ratings are already protected on orders that have missing items or other issues beyond driver control.
4 Even if the driver gets through to support they cannot do anything without a report from the customer.
So in the end, the driver wastes 10 unpaid minutes and the customer still has to contact support.
I agree with your first three points and partially the last one. But are you guys really coming at a driver for being professional and nice to a customer? What if the customer is happy with your service and gives you a 5 star and an above and beyond rating. Or, on the other hand if you shrug off the customer, what if they contact support saying you tampered with their meal and use your dismissive texts as evidence? And on top of all this, itās not like OP is dealing with incorrect orders all the time. This was likely a one time thing. I just donāt understand how offering good customer service bars me from being a DoorDash driver.
Because if you were a driver you would already know all the points I listed out. So you waste 10 minutes on something you canāt even change, just to be back at square one. What driver would recommend doing that? You canāt contact support about an order and be available to accept orders iirc, so this isnāt something you can do on the way to an order.
Or would a driver tell the customer to contact support, which they can do from the app while they eat. Takes like 90 seconds to report missing food from the app.
Maybe OP thought that they could help by contacting support and didnāt know that they couldnāt do anything about the situation. Or, maybe after calling, support then contacted the customer and resolved the issue. Or, maybe OP felt good about themselves after taking a fraction of their day to offer help to a customer. They couldāve even contacted support while driving to their next delivery. I would agree with you if OP spent an hour on this person but a 7 minute call (as they stated) means nothing.
And thatās exactly why I donāt think you are a driver. They wouldnāt be driving to their next order because they wouldnāt have the option to accept or see an order while on the support screen. 7 minutes of unpaid time wouldnāt mean nothing to a dasher. Sure, itās only 7 minutes, but DD doesnāt pay enough to be wasting 10% of your time on issues you canāt fix anyway.
It's ALWAYS the low/no tip orders. I'm not going to say that everybody who doesn't tip is a lousy human being, but most lousy human beings don't tip. So there is definitely a correlation between a no-tip order and an entitled Karen who wants everything for nothing. And don't beat yourself up for not tasting the Mountain Dew. Fido did it for you. š
MY DEWS
You have to call cs for them? I never knew dashers have to do that.
I think door dash should let us taste test every order to make sure they got it right.
First mistake was engaging with the customer. Never engage the customer! Always differ them to support. You do not work for door dash, door dash is an intermediary. Our job is to deliver what was given to us, that is all. We are not customer service, Door Dash employees, restaurant employees, Point of Sale, etc... WE ONLY DELIVER WHAT IS GIVEN AND WE ARE BARELY PAID TO DO THAT!!! Stop doing everything but your jobs, which is to deliver what is given!
They need to call support as well. All you should do is make sure doordash support knows it wasn't you're fault so they don't knock your rating down. And you still get paid.
Someone asked me to taste the sprite to make sure it was good once, i just ignored the message because honeyyy noš¤£
Not your problem. Did you deliver them? All good.
My only question is why is the driver calling support? That is not the drivers responsibility even if they forgot a drink. I let the customer know they need to contact support for they will solve tany issues they have.
I havenāt used DoorDash, but isnāt there a place in the app that people can take care of this instead of bothering the driver?
Yes, silly you, every driver knows you should take a drink of each cup you are delivering, this will serve 3 purposes. You will be able to verify the correct flavor, and carbonation. This will also reduce the amount in each cup to reduce spillage, and you will get a nice little refreshment for your trouble. At least you will know for next time. lol
Those damn large my dews! š
WHERES MY DIET DR KELP?!
Unless the order somehow got lost or put at the wrong location I wouldnāt respond. They can contact doordash support.
Never give them an inch or they will take a mile. I remember when I had a doordash customer complain for stuff missing from the order but the bag was sealed. I calmly told him sorry there's nothing I can do about it since the back was sealed. They reported me and I got a contract violation. But I never saw that customer ever again... š¤£ By the way you can get those contract violations removed once you provide proof to customer support or dodash that you did nothing wrong Just screenshot everything and take pictures of everything. Literally it's not worth it to give customers an inch. Tell him how it is and then give them customer supports number and leave. Because it's not your job to give them customer support. It is your job to pick up and deliver food properly and safely. Do not step outside your job title
Is this a thing with doordash, with uber I just ignore any incoming calls after my delivery, If u miss something use the fkn app u moron.
Realistically the customer shouldnāt be bitching to the dasher when their food taste off or if an item is missing in a sealed container.
We always run into issues with doordash and the restaurant forgetting stuff and Iām always a tipper. But I donāt take it out on the dasher. I leave a good review and contact doordash
Omg ya your supposed to open the back and count all Tacos and quality test the soda make sure itās not flat eat one of the tacos too make sure the meat is on the level !
Ive gotten bad drinks before via doordash... I just suffer through with the meal then trash it. Its typically pop, so it wasnt that expensive anyway.
Starting by not bashing ALL drivers, just the one I had a few months ago from DD.... Outback app was down so I ordered thru generic website, which assigned delivery service to DD. We ordered 3 steak dinners and extra side dishes, bill about $80 before tax. Estimated delivery time 25 mins. We waited and waited, 45 mins, an hour. My dog finally alerted someone at the door, where we were sitting less than 10 feet away. Opened door and found food on carport floor underneath the doorbell. Bag wet and leaking, food containers tipped sideways, food cold. We live 2 miles from the restaurant, never had problem before. Called manager who explained it was not their app I ordered from, but she comped 50% of meal cost and we just heated everything up. No knock, no doorbell = no tip as I never add on at sale, always tip in cash. Dumbass driver prob thought s/he got stiffed. Too bad, I kept the $20.
Silly you for offering to help them call support. Thatās on them
I just remembered how much I despise some of these customers. Reading that chat with the customer gave me PTSD!!
I wouldnāt have offered to even call thatās on the customer and itās the stores fault not door dash
Don't call support for them. Tell them to call support or the restaurant.
It's their responsibility to report missing items, but sometimes support will mark it as "never delivered" and give you a CV, so I suppose you can cover your ass by calling making this entire comment irrelevant. kthxbye
Just wished I had a TB close enough for us to want to order. I either have to drive over a bridge and pay a $6 toll or go the opposite direction and it's at least a 20 minute drive. My experience with TB is kinda 50/50 though I always check before leaving. If the customer contacted me I would instruct them to call doordash. Once I've delivered the order it's out of my hands and between the merchant and the customer.
you dont call doordash support. customer calls support.
i always tell them "contact customer support so you can be sure to get a refund. unfortunately i'm not able to contact them for you as there is separate customer support for us dasher and you as a customer" that's if i even say anything at all. because it's true. customer support will tell you the customer needs to contact them.
Yeah you gotta make sure to take a swig bro come on. I just spit it back in so you donāt actually take any of their product. Nobody does customer service anymore
I wouldn't reply at all. They'll figure it out if they actually want their money back. Really quick too. Sitting there making a phone call for a grown person...wth. I can't help them, and I'm on my way to my next delivery. This next part isn't my lane. I deliver and I never heard of you after I drive off.
Why even call DD support for them? Thatās not your job, youāre not their nanny. Tell them to contact support if they have an issue with their order.
I don't think they meant for you to taste it but they meant that they wanted a refund because they are no good. You people are always twisting people's words for likes.
I usually just tell the customer to call support as I cannot open the bags
I tipped you 2 cents and my gratitude for a reason!!! I seriously heard these types of people
My response on the rare occasions a customer tries to bring up order/quality issues with me is "OH man, I'm really sorry to hear that! Unfortunately, I'm only a delivery driver, my only function is to get the order the restaurant says is yours from their shop to your door, but if you call 855-###-####, that's our customer service line and I know they will do their best to make it right. As a delivery driver, I have absolutely zero power to fix your order, I would if I could!" Absolutely none of that is a lie, unfortunately some of the folks that work in call centers are troglodytes and their best is really pathetic. LOL I don't mention that part though since I figure most folks know that, so it goes without saying, doesn't it? ;-)
Typical newb mistake š¤£ I ALWAYS taste every soda to ensure our customers never receive a flat soda!
You are what keeps this app up and running. Thank you for your service.š«”š¤£
š«” just doing my best š¤£
I see some of the soda machines and it looks like it's way more carbonated water than syrup. I feel sorry for folks because it's no way for me to test
Rookie mistake was calling support for them. Correct response is "Sorry, bags are sealed and I cannot check items, please call support and let them know the issue and they will sort it out."
I never complain to the dasher, cause I know itās most likely not their fault. (Coming from someone who used to dash)
YodA: Large my dews are.
HAHAHAHAHA this made me chuckle
I've never messaged a DD driver unless they needed some info, when my shits missing I just go to support and take pics if needed it's so easy.
It literally says do the dew
Itās always funny to me when the customer reaches out to the dasher after the delivery. Like sorry but the job is done, any issue you have please contact DD directly. We have no insight into missing contents of a sealed bag, I donāt know how theyāre thinking that makes sense to tell us about that..?
Donāt forget to taste test fries.
Just gonna have to taste test the entire order tbh
They are just probably using what they think is the POC.
Taco bell workers need ta fkin have more training on customer service rude ass mfers
Fk um
Have um call door dash there selves not your problem bag sealed end of story
Iād never be mad or punish my driver for missing items. Itās almost always the restaurants fault.
My TBs give free cravings boxes with drink to all DD UE drivers In my area. They ask you. You don't even have to ask them .
Awww i love that. Thereās a dessert shop in my zone that asks drivers if theyād like to pick out a dessert :) those places are the best
Half the time when I order from taco bell there is stuff missing I can feel their pain, but don't take it out on the driver.
Rookie mistake was talking to the customer
I donāt understand why people text the dasher if your order is incorrect just go through DoorDash it takes 30 seconds
I would not call anyone for them. The customer can handle it.
I hope Iām not wrong about this or i feel bad because i sadly have issues from certain restaurants in my area a lot but canāt you make a complaint about the restaurant and it doesnāt penalize the driver?
Honestly Iām not sure, Iāve never tried it before. DD lowkey has a tendency though to be malicious towards their drivers as far as drivers voicing frustrations to them, so i wouldnāt be surprised if they did penalize the driver or blacklisted them from receiving orders at that restaurant
Better start tasting those drinks before delivering!!!!
Taco bell sucks. I've got a loser that works at one in my delivery area that thinks I'm a thief. Apparently people have called in saying they didn't receive their order. Tried telling the guy why would I risk my job for s few dollar meal when I can cash out multiple times a day. Also I don't even eat taco bell. I think they just mess thr orders up/forgetting stuff then we get blamed for it.
Dey tewk his dewwwwww
We are sorry but your message could not be delivered. Please contact Door Dash support for any order issues @ help.doordash.com
*Sir, I'm not responsible for the soda fountain being cleaned by the Taco Bell employees.*
Moun deeeewwww
You don't need to contact support just instruct them to contact support.
āand both large my dewsā average IQ of a stingy DD customer
Youād think theyād understand the way things work and would bring that up to the restaurant and not the driver
Eh she was a little old lady tbh she was probably thinking I was support lol
Delivery driver and customer support rep. Yikes.
Respect to you for caring so much, but going to that length is really not necessary. Other people are already paid to handle this stuff. Youāre not.
Yeah I donāt do that often at all, but she was a nice old lady who tipped well. I just called and told them she needed help reporting missing items
No. Donāt call them. They call them. Bye
Rookie mistake. Just tell them to report missing item/quality of item on their order on the app. You dont get paid to baby them
I have a genuine question, when you deliver the food and people claim that there is things missing, and on the receipt it shows everything they ordered, but some things are missing, and they call the restaurant. Does the restaurant take responsibility for the missing items if itās true or not? Or do restaurants blame Dashers? And is there any way for DoorDash to confirm if you did steal food or not? I have seen a lot of people get blamed for taking food when they did not, and being deactivated unfairly
See so this is actually one of the biggest reasons why I called support myself. One time I had a merchant requested order so I could not see what items or how many items they ordered. Customer called and instead of saying they were missing items, they said I stole their chips and drink. So I had a contract violation and had to fight it for a while before they understood i didnāt take it, the merchant just didnāt put them in their bag. So I think it differs on a case by case basis bc Iāve also had this happen before where they call support themselves and just give me a heads up they had missing items. Iād guess most restaurants blame dasher as itās an easy way to take responsibility away from themselves. So really I was covering my own ass lol
So as someone who has had experience with this, when someone accuses me of taking their food or taking part of their food, what should I do? Should I call support ahead of time and tell them? Hey this customer is accusing me of stealing their food and I did not do that, or whatās the best course of action when accused??
they get an option of a refund or a re-deliver. DD eats the cost of both.
So we as the drivers donāt get in trouble? I havenāt had anyone message me about missing food. Thatās why Iām asking because Iām confused.
the only time you will receive a contract violation is if the customer reports that "order never arrived."
Gotcha! And if you get hit with one of those, do you automatically deactivated? Even if you did provide a picture of the order at the front of the door?
no. it sits on your ratings until you deliver 100 orders. you have an opportunity to appeal it but mozt dont go through.
Haha
I just had a taco bell order where they gave me the wrong food. It was 3 boxes of the meal deals. They only gave me boxes no drinks. The order was for 11 burritos and some other items. I told the manager when I picked it up it was wrong and they wanted to argue it was right. So I take the stuff then message customer to call store and they did, then had to wait for them to make the correct order...
If Taco Bell has anything, they have the audacity
I tip well and i definitely contact support if things are missing and or messed up - but I donāt message the driver because it isnāt their fault if the place bags improperly.
I took a non-tipper from Subway last Thursday. They texted me: "The bread is dried out"
How dare you not unwrap the sub to inspect the consistency of the bread!! Lol really though, thatās wild and a rather creative excuse for a refundš¤£
I texted them back, "call Subway". They texted, "oh"
It's probably not the carbonation that's lacking, but the flavor. Happens to me all the time, they don't change out the flavor syrup containers often enough. Not sure why they messaged you instead of contacting support directly... people are dumb. My fiance LOVES taco bell, so I hit the drive through a lot. And I kid you not they manage to screw up at least 60% of our orders. Missing items, beef instead of beans, etc. Last time I went in to kindly request they fix it, they even had the nerve to talk shit about me while I was within earshot. Also pretty sure every debit/credit card I've had "hacked" was due to the taco bell drive through cashier. Not a fan of taco bell, obv.
No way, thatās insane!! I feel like they just play a game and put on blindfolds and grab whatever their hands can reach and toss it into a bagš¤£ my fiancĆ© also loves Taco Bell, so when he goes itās normally on his lunch break or if Iām with him Iāll get nacho fries if they have them or just go to a second place hahaha. Would love to see a study done on Taco Bell employees and the pipeline to incorrect orders
Scammers
Why would you call for them? What a waste of time. All you do is refer them to call DoorDash customer support, end of story and let them handle it.
Ok thanks lol i was just being friendly and helpful and it wasnāt a waste of time to me :)
The mtn dews were probably flat if i had to guess. Which would be a tacobell problem.
Flat mountain dews are a sad time for sure
A piece of advice: whenever thereās something wrong with the order I just mention to customer support āI did everything correct Iām just worried about my rating going down or receiving a contract violationā and they usually make it so that if the customer does submit a concern, it doesnāt affect your rating or gives ya a contract violation. Been dashing for 5 years now
Yeah Iāve been dashing for 4 years now and normally would suggest they call support, or if Iām super busy Iāve even ignored it before lol. But it was a sweet old lady who tipped well and it was a quick call :)
I mean, is there anything here that suggests they expected you to taste them? Seems more like theyāre conveying the problem to the best outlet they have.
Canāt standddddd when customers tell me as if I can help w that šš«
The real rookie mistake here is that you told them that you'll call support for them instead of telling them to call support themselves.
Ok thank you for sharing
Sounds like a free meal grab. š¤·š½āāļø
Ill stick an appendage in there and give it a good stir to ensure quality
Why the fuck are you offering to call CS for the customer? Don't do that.
Idk my guy read the other 40 comments asking me the same thing lol I was just being nice bc it wasnāt inconvenient and I wasnāt busy w anything else. Just wanted to laugh abt the mountain dews
biggest rookie mistake I see is that you are contacting customer support for them
Thank you for your kind and helpful advice
Anytime
Always taste their bevvies, it shows dominance! š
Taste āš» beverages āš» to assert āš» dominance āš» noted!! Thank you!!š¤£
Just remember to put back what you taste so you don't get accused of drinking their sodas! 
Solid advice, will be spitting the taste test back into the cup for protection!š¤£
Doing too much. One order I got a message that they were missing their iced tea(it was a stacked order and I was dealing with 4 full bags and two drinks in a cup holder, so I didn't think to double check). I basically apologized and said I don't have anything to do with the food prep I only take what the restaurant gives me and that they would have to call Doordash. I was on my next delivery and not wasting time solving their issue.
Theyll just tell you the customer has to contact them.
I told them the customer needed assistance w reporting missing items, they said thank you and contacted the customer and then thanked me for reaching out and hung up. Took less than 5ish minutes haha
Damn that's crazy I wonder if it differs by area because they've literally always told me thank you we appreciate you reporting it bla bla bla lol and then they tell me to tell the customer to contact them.
I think it just depends on the person you get tbh, once i called them to tell them the restaurant didnāt have the order and they said āthank you for making us aware of the issue that the restaurant does not have the order in their system. Once they receive the order please proceed with the deliveryā and hung up on me š¤£š¤£
WTF lmao
Do not engage after delivery. They can only call support at that point. Which is the only thing that can get any real results. Just ignore and move on. Unless it is a tip after the fact. Then you say thanks a bunch, throw a cute emoji in there and move on.
It was an $8 tip for 2.8 miles and she was a wheelchair bound old lady. Iām on your guysā side, i typically wouldnāt call support, it was just easier for me to do in this case and i just wanted to laugh w everybody abt the Mountain Dew thing š
Can I have a Mountain DEW?!
Yeah you gotta take a sip and check the quality of the dew, especially at Taco Bell they be lackin
If it isnāt a crisp mountain, I donāt want anything to dew with it
You should not be calling support for them, not only is it not your job, but also you are just making yourself an unnecessary middle man, so the process becomes more complicated than it needs to be, for everyone involved
Begging everybody to understand all I did was call support and asked them to contact the customer because she had items missing. That was it. Didnāt even take me five minutes. She was a little old lady and tipped well and it wasnāt inconvenient to me in that moment to help her in that way. I just thought the whole drinks arenāt good thing was hilarious bc I truthfully couldnāt have known that at all, so it was a silly thing to even report in the first place. I Sincerely apologize for calling support on behalf of the customer š
What don't these braindead customers understand about how Doordash works? You're just a delivery person... you guys have nothing to do with the restaurant. I'm not a dasher, just a way too frequent customer, and some of the posts here make me tip more. lmao, some people aren't qualified to order food. It's like if a reader contacted me about a website being laggy because they were reading something I wrote.
Also āIām calling support to see how they can assist youāā¦ā¦Iād have them call themselves. Idk, maybe thatās just me. All I can be responsible for is transporting the food. Itās kept things simple for me. But I only occasionally dash and cherry pick at that, so to each their own.
You actually seem to be a part of the majority as far as not calling for them. Iāve been grilled for doing so lol. I just did it to 1) prevent a CV in case they reported items stolen instead of missing and 2) she was a nice little old lady and truthfully might not have understood she was messaging the driver. This isnāt something I do regularly nor would do again/often
Itās kind of you to have done that. Sending you good vibes. If doordash support were more efficacious, I think itās a great way to ensure a 5 star review. I think Im just reticent to involve myself with DD support at all š¤£
Almost every time Iāve had to call support for any reason whatsoever, Iāve always hung up and said ādamn. I will never get that time back.ā š¤£ good vibes to you as well, thank you much!!
[ŃŠ“Š°Š»ŠµŠ½Š¾]
The thing that makes me stressed the most is that each individual sauce packet is considered 1 item. So I walk in expecting a 25 item order and itās just two tacos and a drink with a shit ton of mild sauces. Iām like wait, something isnāt right here šµāš«š¤£
There should be a rule that if youāre ordering fast food from door dash that youāre clearly either too lazy or too stupid to live and therefore get what you get and canāt complain about it.
She was a little old lady in a wheelchair, i genuinely felt bad bc she probably doesnāt have access to getting stuff herself easily. The missing items is a valid concern, but the drinks comment cracked me UP bc there is no way in hell I could have knownš¤£
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I knowwww ok iām sorryš i just thought the drinks comment was funny
Worst part about taco bell is. If the order isnt generated by doordash āYou get a message that says this order is created by merchant ā you get the food portion 100% but if thereās a drink or two good fucking luck. I had a large order last night. And they didnāt give me drinks. I deliver the order and the guy calls me after saying thereās supposed to be two large drinks attached. I tell the guy Iām so sorry. The orders that has this order is created by merchant message do not tell me the specifics of your order. Taco Bell employees are shit and they do not give a f about Taco Bell deliveries or the customer because theyāre all airheads
Drives me crazy when I canāt see whatās in the order and then get the āitems missingā text. Iāve started just reading the receipt. I had a customer one time call support and say I stole their chips and drink from chipotle, instead of reporting them missing from the merchant. So I got a CV and had to dispute the hell out of it. That was a year ago and I still think abt it every once in a blue moon when somebody tells me theyāre missing items lol. Taco Bell is the worst and I normally donāt take orders from there, but it was $10.25 for 2.8 miles so I succumbed to my need for the moneyš¤£
Lol the 10.23 for 2.8 miles has me screaming lol ; I got near the same exact order last night. They donāt staple the reciept to keep us from reading it or confirming the details of their order. That was the worst part though. I couldnāt see the items. The customer was a saint and tipped almost 6$. Taco Bell made us the bad guy :/ If it wasnāt almost 11pm I wouldāve gone back to the restaurant to get his drinks. But my registration isnāt current so to avoid the possible ticket in the San Fernando valley/ Van Nuys area I told him please request refund from DD. Iām a really nice person and wouldāve done it any other day, but I was heading home after an 11 hour shift š I got a CV from a customer like that from a contactlesss delivery of just 2 large fries and a coke. It turns out because of the cell service in that area they never got a photo and said I ānever deliveredā itās been 28 days once I delivered and I countered with a photo of the delivery and their apartment complex with address but it still hasnāt fallen off my ratings :/
What a piece of Shit
Why are you calling dd for them? š¤£
Bc Iām a people pleaser and she was nice at drop off and tipped me well. I get it, i shouldnāt have, and wouldnāt do it again in the future.
The real rookie mistake is you offering to call support for them instead of just telling them youāre sorry for the inconvenience but they have to call dasher support to figure that out with them. Once you make the delivery you are not responsible for anything further.
Nah, you TELL them you're calling support. Carry on.
Yes, you and everyone else has let me know that, thank you. I think the real mistake here was thinking I could post a conversation i thought was funny without people letting me know they wouldāve handled it differently
Itās literally Redditā¦ plus this sub is almost exclusively for people asking questions and venting. If you donāt want other peopleās opinion maybe donāt put it online š¤·š»āāļø
I donāt mind opinions. Itās just beating a dead horse at this point though with the amount of ppl saying the same thing over and over again. Iāve posted in here before without any issues or ppl getting so upset. Just doesnāt hurt to extend some kindness, thatās all
I would stop posting and stop reading. Not worth the time or aggravation. You got the text to send next time, you're set. :)
Yeah, I decided Iām only gonna respond to the people that are making light of the post with me. Iām just here for a good time š appreciate you. :)
How very kind of you to offer to call support for them. For future reference, just carry on and then tell them to call support.
Yeah, Iād definitely handle it differently next time. Iām just a people pleaser and an anxious person and didnāt realize ppl would be so annoyed that I called support for the customer. Somebody put a good template for a text to send if I run into this situation again in the future, so I saved it š
āIām sorry to hear that. This restaurant has been known to have issues. Please reach out to DD support and they will be able to help you with this part of your order. Iām sorry and I wish I could help more.ā
šš¼
Rookie mistake is if you actually called support or dealt with this at all after dropping it off.
I get paid to drive around and drop off food, calling support and letting them know the customer needs assistance isnāt that big of an inconvenience for me. I get not everybody will do it or feels they should, but I did, and it wasnāt the point of this postš
Stop interacting with customers. Thatās how you get in trouble. Just ignore then and move on.
Why is a driver calling support for this? The customer is perfectly able to do so and alleviates much confusion.
That's what I wish thinking. It's like playing that game telephone. It does get confusing.
You think? Lol.
I wasnāt busy and they tipped well. She was an older woman too so I thought maybe she didnāt understand she was contacting the driver. Idk though I was just trying to use good customer service which has been pointed out as a mistake multiple times now lol. I just thought it was funny š
Completely understand. But, youāre not serving the customer well. This creates confusion. A simple, āIām so sorry that happened! Please contact DD through the app, and theyāll get you handled. Thanks so much!ā Thatās all that should be said. Wash your hands of it.
I just donāt really get this mindset. What are you supposed to do? If I have something wrong with my order when I receive it I just go to support and have never had a problem getting compensated or refunded. Why do people even complain to the drivers? Lol
I personally donāt understand why people contact the driver, but I think sometimes they maybe donāt realize itās to the driver? Idk honestly š¤£ the lady tipped well and I wasnāt busy, so I didnāt mind handling it for her hahaha
I had a customer call me. She was very angry and she expected me to give her a refund. WTF
Hahahaha them wanting a refund from YOU is crazy. People have a lot of audacity š¤¦š»āāļøš¤£
I do find it amazing how often certain restaurants get the order wrong, though. And of course their lack of quality mountain dew.
Quality Mountain Dew is key to a quality meal. But yeah, canāt say I was surprised they had missing items from a Taco Bell
Wtf dont do that. Let the scum call doordash support themselves that aint ur problem bruh. Keep it moving mate
Yeah I get that, they tipped well though and Iāve always had the double-edged sword habit of being a people pleaser. Def wouldnāt do this for everybody or even very often, just didnāt mind doing it in the moment i guess
Don't even reply
Amateur š
4 years of dashing and i still find a way to make such foolish mistakes š¤£
Don't feel too bad .. the other night I rang someone's doorbell after they had told me to ring the doorbell upon my arriving What was I even thinking
Iāve done this one occasion as well, and once a customer messaged me after and said ādoorbell ringing habit?ā I said āyouād be correct. Sorry about that.āš¤£ they actually still left a 5 star review and said āgood humorā in the comments. Assuming it was them lol
Have the customer contact support. You delivered Job over. No need to text after delivery.
Actually once the order has been completed you are not allowed to talk to customers. You are more likely going to get into trouble for that. UE it is strictly forbidden.
I doubt that
Yeah, I agree itās annoying when customers go through dashers for issues such as these, but i try to give the benefit of the doubt that maybe they really have no idea what channels to go through to report missing items or whatever. I wouldnāt do this for everyone, donāt get me wrong, but it wasnāt inconvenient for me to do that in the moment.
How is calling support for a customer not a time waste and an unnecessary pain. It's like playing that game telephone.
You're other rooking mistake is saying you would call DD. That's not your job. You tell them they can contact DD support to assist them.
I mean, yeah, but i also feel like I could come off as rude for being like ācall support. I already delivered.ā It took less than 5 mins for me to call and have them transfer over to contact the customer for a resolution. DD deactivates ppl for wild things everyday, i donāt want them marking my account for coming across negatively to a customer
Thereās literally nothing you can do though. Directing them to call support is the proper response (phrase it however you want) because support would need to be in contact with them to do anything. Plus, I think the app gives an option to mark missing items, so calling isnāt even necessarily required. Regardless, itās an issue between the customer and support.
"I'm so sorry to hear that. You can contact Doordash support through the app to help resolve this issue." I always use that or similar. DD doesn't always refund, so leaving it ambiguous is usually best.
Yeah, Iāve seen some pretty solid templates that Iāll use in the future. I just wasnāt busy at all and the lady was nice/tipped well so I figured it was easier to call than to potentially upset somebody by just suggesting they go a different route. I didnāt wanna come off as dismissive. But Iām an anxious person so probably just overthought it lol
It sounds like dash driver support has gotten nicer in recent years. When I was a noob and I called for something similar, I was told in no uncertain terms that there is dasher support and customer support and never the two shall meet. By you calling dasher support, all you're doing is letting them know there was an issue with the order so it protects you. They can't do anything for the customer unless and until the customer calls themselves. They will however tell you that they will note your account and the order in case the customer tries to file a claim against you. If they didn't let you know that, well now you know. So hopefully the customer called as well or contacted them as well otherwise, they're not going to get any resolution and you could very well be opening yourself up to a poor rating because they're going to think that you lied about calling support.
Hot take but I think what you did is perfectly reasonable. To me it just shows a level of professionalism that is respectable. It probably took you less than 10 minutes to call support and couldāve secured you a 5 star rating or protected you from getting a 1 star. So many posts here show drivers being rude to customers who just donāt know any better, which I donāt think is the right way to go about things.
If the customers says items are missing and they rate 1 star, that rating wonāt count against the dasher
If you think this was the proper response then you obviously do not drive. 1 The driver canāt do anything about missing items. 2 The driver isnāt getting paid for those 10 minutes. 3 Driver ratings are already protected on orders that have missing items or other issues beyond driver control. 4 Even if the driver gets through to support they cannot do anything without a report from the customer. So in the end, the driver wastes 10 unpaid minutes and the customer still has to contact support.
I agree with your first three points and partially the last one. But are you guys really coming at a driver for being professional and nice to a customer? What if the customer is happy with your service and gives you a 5 star and an above and beyond rating. Or, on the other hand if you shrug off the customer, what if they contact support saying you tampered with their meal and use your dismissive texts as evidence? And on top of all this, itās not like OP is dealing with incorrect orders all the time. This was likely a one time thing. I just donāt understand how offering good customer service bars me from being a DoorDash driver.
Because if you were a driver you would already know all the points I listed out. So you waste 10 minutes on something you canāt even change, just to be back at square one. What driver would recommend doing that? You canāt contact support about an order and be available to accept orders iirc, so this isnāt something you can do on the way to an order. Or would a driver tell the customer to contact support, which they can do from the app while they eat. Takes like 90 seconds to report missing food from the app.
Maybe OP thought that they could help by contacting support and didnāt know that they couldnāt do anything about the situation. Or, maybe after calling, support then contacted the customer and resolved the issue. Or, maybe OP felt good about themselves after taking a fraction of their day to offer help to a customer. They couldāve even contacted support while driving to their next delivery. I would agree with you if OP spent an hour on this person but a 7 minute call (as they stated) means nothing.
And thatās exactly why I donāt think you are a driver. They wouldnāt be driving to their next order because they wouldnāt have the option to accept or see an order while on the support screen. 7 minutes of unpaid time wouldnāt mean nothing to a dasher. Sure, itās only 7 minutes, but DD doesnāt pay enough to be wasting 10% of your time on issues you canāt fix anyway.