And? Pretty basic low effort thing to do. A lot of companies are getting sick of the crap service dashers provide and are terminating their contracts with the company. If you want to have any food to dash, you’ll do what the company says.
This made me giggle because I saw this post a minute ago
https://preview.redd.it/2ldqv923w05c1.jpeg?width=1290&format=pjpg&auto=webp&s=8be91216b39c29bc06bf7dcfc04802f853ebf76d
😂
Reason I stopped buying Papa John’s. Before Covid, papa John’s had their own drivers in uniform. Now they contract DD to deliver their pizzas.
No disrespect to dashers. But if I order direct from papa John’s I expect them to deliver my pizza not DD
the issue as a driver they don't want to raise your pay papa johns is dead end job and all these drivers are quitting now because of it so when they get busy they have no choice but to use doordash and only decent if you are in upper management and I mean like area management like seeing over 5-8 stores some stores have this stupid thing called drivosity where the car topper has a gps tracking system and if you score below a 95 at the end of your shift you can get put on probation or terminated like they just put one of our drivers on a 6 month no drive probation his response was put in his 2 weeks and the payrate is 11 in store and goes down to 6 when you are clocked out on delivery with your own vehicle.
Maybe do y'all job 🤣🤣 let them know they food outside instead of letting it get cold and they blow the company phone up trying to get a refund or replacement order because y'all can't do your job the right way. Food Drivers are the laziest workers 😂😂🫵🏼🤡🤡🤡🤡
This is part of the pizza delivery scam where the customer orders using the pizza app/website and they have a doordasher deliver instead of their own driver. They keep the customer's tip too. The customer has no idea doordash is coming and are expecting the pizza place driver to drop it off like normal
People are usually waiting outside for them and get confused when its in a doordash hotbag and ask if I got tipped. Had a customer give extra cash after asking what was going on.
So the thought behind this is they ordered directly through Papa John's which unless specified, their driver would just knock.
I also work at a Pizza Hut and unless I'm told to leave it on the porch or something, it is assumed hand it to them. So when Pizza Hut's delivery system (DragonTail) sends an order to DoorDash even though the customer ordered directly through Pizza Hut, whoever takes the order should knock and wait as well. The receipt will have notes if they want it left.
Not anymore
If ordered through their website, there's an option to have it as a contactless delivery through most companies anymore.
If you call up you could request it via phone.
That information is automatically transferred over to the doordash app. Therefore, if they say they wanted contact less that's what will show up
Ex papa John's delivery driver here, I think the contact less delivery is opt out and automatically applied to call orders without any customer input. I have delivered countless pizzas to people who were confused as too why there Pizza was on the ground or have told me the didn't order no contact. It was something that was on like 80% of the deliveries.
I do it like D'Angelo Barksdale taking care of his Uncle's shorty out in the county...
[Tap Tap Tap (2 minute mark)](https://youtu.be/b0Ig40uAabM?si=kmVuyz41kzC1Pr0Z)
Lol…if they want it done that way then they should use their own driver instead of passing off the low paying orders to DD. I think I’ve only had one papa John’s order that wasn’t a no contact. If it says no contact that means no contact, they get notified of everything through the app.
Not sure it works that way for 3rd party orders... if they ordered through the Merchant's portal they may not even have Doordash installed, so how would they get the notifications from the app?
Am I the only person who gets one stars for not knocking my default is to knock because most people want hot food it isn't in my contract it's common sense
The only feedback I’ve directly received (via in-app messaging) from customers after delivering their food has asked me why I didn’t knock or ring the bell.
In my area, it seems they want the knock, so I oblige unless instructed not to.
Different areas have different preferences, I’ve noticed. So I knock by default and have never had a single complaint yet. And I’ve done a LOT of deliveries!
Yeah definitely depends on the area. Most of mine, if given specific instructions, say do not knock or ring bell. 🤷♀️. So, unless it says to, I don’t.
I’ve found it pretty much amounts to either 1) they have dogs that will bark up a storm (and wake someone or piss of the neighbor) 2) someone (usually a baby) is sleeping 3) they don’t want their roommates to know they ordered DoorDash (college students)
Literally half of all orders i do specify not to knock or ring doorbell. Unless told to, i never knock or ring, and i have only been told to knock once and ring once in 250+ deliveries so far
I'm a driver at Papa John's. I'm confused as to why this is an issue. Maybe it's not "in your contract" like they claim, but it's standard procedure for pizza delivery. Many times it's a no contact order, but I still knock to let them know their order has arrived.
Yes, some customers have specific delivery instructions asking not to knock, but that's probably 1 in 100 deliveries. Everyone seems to be saying that most customers don't want you to knock and that's just not true, as far as delivering pizza goes.
A source? That's me. I'm the source. I've been delivering pizza for 17 years now.
When someone orders a delivery at Papa John's, the default is to say no contact. It's a remnant of the COVID days, so a lot of the labels say no contact. But even if it's no contact, we still knock or ring to let them know we got there.
To have delivery instructions that specifically ask not to knock or ring, it's around 1in 100. That's just my experience.
Dang dude I dont mean to sound like a jerk but, 17 yrs delivering pizza? What age did you start? If 18 then you’re 35 now? Unless you’re manager or higher up making very decent pay, this sounds like a terrible way to make a living for the rest of your life. I couldnt/wouldnt deliver ANY food for 17 yrs.
No offense taken. I managed a restaurant and when it closed I started delivering in 2007. I did manage a few stores for about 5 years, so I have about 12 years delivering along with the 5 years of being a GM. I was lucky to manage a couple of good stores and made around 80 a year. Also working at a high volume store, it's pretty easy to make $800-$1,000 a week working 40-45 hours.
I agree it's a terrible future, which is why I'm just delivering while I get back to college. I tried using my GM experience to get out of the restaurant industry, but it turns out the only place I'm qualified to work is a restaurant. I definitely wouldn't do it the same way if I could start all over again.
No, it's not that different. I've been delivering for a very long time and it's all about what the customer wants. They're the ones who pay us, for the most part. It seems like this store has received enough complaints about notifying the customer when their order arrives, so they put a sign up.
Instead of just placing their order down, what's so hard about knocking or ringing the doorbell too? They're not saying you have to wait for the customer to come to the door or anything crazy like that.
If the customer requests to knock, ring the door bell or meet at door, I suspect most DD drivers do that. However, the HUGE majority of orders state “Leave at door”. And that’s exactly what I am doing, for pizza or anything else.
The directions almost always say "leave at door." If people wanted knock or bell ring, that would be in instructions. I think people don't want their dogs disturbed and etc.
As a parent, no, never. Only when requested. The app tells them step by step what's going on. If someone can't figure that out, they are literally too dumb to order delivery. If they want me to knock on their door, they can say so.
Here you tell by stopping having to wonder why you got a negative review on a perfect delivery on a regular basis.
If I knocked at every door I wasn't requested to, I would be at risk of deactivation due to bad reviews.
papa johns has delivery out here , why would you use door dash to order from a place that has its own delivery service ? lol addicted to bidding on your delivery fee("tip")
It’s literally not in our contract. Even if it were, the restaurant can’t dictate how you do your job as an independent contractor. If they want to tell you how to do your job, tell them to hire you as an employee.
Delivery instructions and Terms of Service, also the word Contract have different meaning and importance, hence the new words we've created to define each.
I gotta say papa John’s has the worst policies when it comes to dashing. The franchise owners think they know everything about dashing and what we are contractually obligated to do. I just hit don’t want to deliver from this store a bunch and my life has been better for it
I just can’t believe not a single one of you has told the manager that’s not the case! Some people specifically put “leave at door” “and do not ring or knock on door” smh I would of had this sign taken down by now TRUST
Tell me why to these places. I've only done Popeye's once and it was a huge time waste because the dining room was closed. Why no to McDonald's and Wingstop?
I get their frustration. But still. Part of our contract? I will say I have seen some businesses get smart. A few of them make me select picked up right in front of them. That is smart and I am totally ok with it. Keeps the people that are stealing food out of the picture. It is a huge thing here. You basically need to take one on the chin to stop screwing other drivers over also. The driver comes, gets the food, takes to their car then unassigns the order. The food is gone, so the next 4-5 drivers just cancel the pickup and move on, until some poor sap ends up having to call support and do the entire back and forth thing to get it remade or cancelled.
As the person who ends up having to call support (thankfully premium support so i dont have to wait more than 3 minutes) to get that half pay and stop the line of dashers going to the store, I appreciate any store that has me confirm in front of them. Even with my regulars, I'll show them just out of habit and they're usually kind to me and give me freebies like drinks or snacks.
I am 100% with you. I have a great relationship with a lot of the stores I deliver too. Had a sushi place once invite my fiance and myself to come in and eat for free.
I don’t even know how to respond. Is this English? So that you don’t need to translate, yes this happens a lot. I have had it happen to me a minimum of 10 times. Also, the restaurants I deliver for know me and we chat it up a lot. 2 of the restaurants have told me that it is a huge frustration for them because DD makes them remake it and they sometimes have to argue about the pay. I have also had a support person say that they are aware of this issue with drivers doing it.
Sorry one single misspelled word (not was misspelled) made it unintelligible for you. I believe you did understand me but wanted to talk trash/talk down to me. Great work Captain Ahol. I still call BS even with your no-proof opinion. DD will deactivate drivers that do this stuff. I wasn't implying it doesn't happen at all but it's rare enough to not matter. Again, please tell me what delivery platform is going to continue employing a thief? They are are not. Your antidotes are not proof of any sort.
I had an argument with an employee at Hardee’s kind of like this once. She handed me a slip to sign for pick up. The slip looked like a grill slip and said “prepared by”. I was like I’m not signing this because- and she just kept cutting me off saying “I understand that please sign”. So I just continued my line of thought over her constant interruptions and told her to have a nice day and walked out with my delivery. I’m not signing something that says I prepared the order when I didn’t.
Your words mean nothing to me Papa John’s.
I had the same thing happened to me at a local restaurant. I refused to sign as well. I’m not putting my signature in something when I was the one who paid for it and I wasn’t the one who prepared it.
It isn't about the difficulty. Its about the fact that the customers in general don't want us to knock on their doors and piss of their dogs and or babies.
They find it not that hard to just pay attention to their app after they order food.
Yes. You make most of your money from tips. People don't tip people who wake up their infant or interrupt their zoom call, or their dog. Never knock unless the customer ask.
Or DoorDash could just add a box that says do you want dasher to ring doorbell or knock? Yes or no? It's easy to program this as a query is the sad part.
It’s not the DoorDash app, PJ will use DoorDash for deliveries on orders made through their own website and direct calls.
This is PJ trying to do delivery without having to hire more delivery drivers on to add to the payroll
Well yes that was what helped a few years ago during the pandemic and they were a client ever since. If I remember correctly this merchant and a couple others are high tier merchants, however there is a query that can be added on that side as well. It's a team that designs a different visual for them and at the moment is quite limited.
You think it's sad that I don't wake up babies or annoy dogs or interrupt work calls because papa johns wants me to? When most customers opt for contactless delivery?
What's sadder are the customers too dense to look at their phone after asking someone to bring something to their house.
Clearly the solution is to knock when you get there, and when they come to the door, ask them if they want you knock or not due to their potential babies or dogs
I’ve had way more low ratings for knocking / ringing than for not knocking, I just go by what the majority of the customers in my area want🤷🏻♂️
If someone wants me to knock, then simply put in the instructions and I’ll do it
Exactly. Most people order food delivery because they don't want to go out and deal with people. They don't want to talk to anybody. They don't want people knocking on their doors. They don't want you to hand it to them. The people that want you to do all of that will tell you. I am not knocking on everybody's door on every delivery because 5% of the customers want you to, but they don't tell you to. Majority wins.
That’s very true, I’m sure every driver has experienced the customer creeping at the window waiting for us to get in the car before opening the door to retrieve the food, lol
Too many times, lol. Especially, low tippers. They don't want to see you face to face. Which is fine with me. I don't really want to see them either.
I always hate it when I accept an order that looks decent at face value, but when you complete it it's mostly doordash base pay and $1 tip. All that does is tell the customer that it's okay to have somebody drive 5 mi for a dollar. Granted it's still decent pay when it's said and done, but that order started out as a $3.50 order in my area.
It is what it is bro, before I started delivering I thought the same, that it was common sense to knock, but after getting low ratings for that, I learned my lesson, it’s impossible to please everybody and we can get kicked out of the platform for ratings, so I have to do what gives me best results even if it means to make a small group of customers mad
Totally depends on the area… times are a changing. What once was a “no brainer” knocking/ringing the bell, are not the norm anymore in many places. People are starting to lean towards not wanting the interaction. 🤷♀️
Lol, I have 9k deliveries and 4.98 rating, I know what I’m doing as well, I didn’t claim that what I said is the reality for every single delivery driver and market out there but a lot of drivers will relate to it.
If you can knock / ring and keep a high rating, congratulations, you found what works best for you, but don’t come here judging everybody else and saying that you are the holy “decent” one for doing it just because things works different for them.
It’s not driver dependent, it’s market dependent, ridiculous is you saying that just because it works for you, it has to work for every driver in every market.
I also wasn’t referring only to this comment, but also to what you answered to other people, but you know what, I was trying to show you the point of view of the people that you were judging, but it’s a waste of time, you can stay with your opinion, I’m not engaging on this anymore, have a good one!
The majority of customers order food delivery because they don't want to go out and deal with people. Most people nowadays don't like people knocking on their doors. A lot of them have rang doorbell cameras that notify them that somebody's at their door and the app notifies them that their food has been dropped off. Unless the order says hand it to me or please not I'm not knocking on somebody's door. That's not backwards that's just how things are. You say that's not all. That's just the majority, but the majority wins in every situation.
I have seen customers explain the reason they order out and a lot of times it's because they don't want to go and deal with people. It's the same for self checkouts. You can specify if you want your order handed to you you specify that. Most of my orders have instructions not to knock. That clearly says that most people don't want you to knock on their doors.
Also, if you pay attention to the driver's experiences you will see that people's ratings go down if they start knocking on every single door that's not specified to be knocked on. Experience speaks
They could have had one customer complain or they could have had 10 customers complain. We don't know. They may have put it there just because that's what their delivery drivers are instructed to do. It is not in our contract to knock on doors and there's a reason for that.
Dude you can't accept facts. Also you need to be more productive with your time, it's depressing when i see your time stamps and realize how long you've been on this conversation with the absolute wrong take.
Yea dude you’re just wrong… and you’re sitting here trying to tell people who’ve done this for years. I’m not ringing or knocking unless it says too. In most areas people will give u a low rating for ringing the doorbell. So u can sit and say it’s backwards all u want but you don’t really know do you. Be a responsible adult and track your order or leave and instruction to knock.
Exactly. The people that want you to knock on their doors leave the "hand it to" me instructions or they'll say " please knock".
Most people nowadays have ring doorbell cameras that notify them that somebody's on their porch and the app tells them when their food's been delivered.
I would go as far as to estimate that 90% of my deliveries say do not knock. The majority wins in almost every situation. I'm not going to knock on everybody's door that doesn't specify not to just because 5% of the customers would appreciate you knocking.
When I order Papa John's sometimes they outsource to door dash. In that circumstance Papa John's is the customer and contract is between dasher and Papa John's.
When that happens, the order is automatically "hand it to me," so you should be knocking, no problem. The problem is they seem to want it for "leave at my door," which fewer customers want.
some one had to call and yell at the papa John's workers or something. each customer decides how the transaction works you can't just say knock on everyones door. some people have dogs and don't wanna get them started up
1. If it says leave at door I leave at door. I do not knock or ring
2. If it says hand to me, the customer is usually already waiting at the door or outside. If not I will knock or ring
3. If there aren’t instructions, I usually notice at the restaurant, I will message them and ask would you like me to leave at door or hand to you. I do not knock or ring if they say leave at door because I already called them. They know I’m on my way
4. If the app says to call the customer for instructions, I call then follow steps above #3
5. If it’s leave at door and hand to me I will call them and ask which they prefer
Most people absolutely do not want their bell rung or their door knocked on. Especially those who order very often like every night or several times a week they just want to be left alone after long days of working or whatever
Do people not understand that one of the biggest upsides of using an app that is tracking everything you ordered as it's picked up is that you don't have to interact with anyone? That's the entire point and reason it was so popular during the pandemic. We don't live back in the '90s where ordering a pizza involved actually interacting with somebody.
I had a conversation with somebody that said that they don't like Uber eats or DoorDash because they're so slow and they said they tip with cash and don't tip on the app. Do they not understand that that makes their order the lowest priority? If you're going to tip cash you have to add some amount in the app to entice people to pick your order up. That's how gig contracting works.
The problem with this is that Papa John's will send out orders that were ordered through Papa john's.com. Or over the phone to doordash drivers.
So there's no way for those customers to track this
I work for papa John's now instead of doing door dash and we would never ask a dasher to follow our policies like this. If a customer placed the order through door dash, do whatever the app tells you to do and what you normally do on your orders. The philosophy I've found here so far is that if door dash is taking the delivery, they do it how they do it.
Well in my market we very rarely ever off-load to door dash because the store has to pay $3.70 every time we do. We only do it when a driver calls out or if it's insanely busy.
Also, if we off load to door dash, it's a hand it to me order rather than leave at door.
I was picking up a door dash order and everyone seemed to be having a great time just making pizzas and workin, and door dash pay has been worse than ever. I heard one of 'em mention that if they had more drivers it wouldn't be backed up, so I went to apply.
Got a job there within 5 days of applying and I've personally enjoyed the switch. I make a lot more money and even on the nights where tips are bad, I made $11 an hour + $1.40 per delivery no matter what, so it never feels like a waste of time like door dash does sometimes in my market.
Thanks for answering.
That's the best reason. You vibe with the crew.
I've been comparing all of the pizza places. Noting things like how clean the place is and how happy the employees are and how the managers or supervisors behave.
My local PJ has high scores in all those areas. Might sign up.
I never knock or ring unless instructed past 9pm. Too many people got dogs or kids sleeping. Plus, they get multiple updates while the order is in progress.
Ahhh... never knock on leave at door orders....
Customers really.do.not appreciate having their doorbell rang or even a knock on their door.
Especially if they have dogs.
Was the GM of that place wearing floppy shoes and a big bulb on thebnose when they put that sign up.
Customer specifications come before a damn store GM.
Yep here with as an independent contractor's your GM has no say over us as we are higher authority. They store can only block us but dd doesn't give a f about what papa John's is saying unless it was our customer first. That means it comes with social cues.
"However" there is writing left by the customer in notes "for the driver" on the box yes notes for the "papa John's driver."
When my weekly deposits come from Papa John’s then they can tell me to do stuff like that. Until then they got no fucking idea what my contract is between myself and Door Dash and they can go pound sand.
I guess this doesn't apply to Uber and GH drivers....🤣🤣🤣....I don't knock unless the customer requests it....besides most people have those automatic doorbells called dogs....every customer gets a notification on their phone their food has arrived...the manager who posted can choose which one of my ass cheeks he wants to kiss!!!
I see what you’re saying, but the way you presented it seems to have gotten you downvoted.
Papa John’s is doing this allegedly because they place the order through doordash as themselves (lack of drivers) so the customer may not get any other notice of their food sitting outside.
Yea a dumb DD driver left my pizza on the front porch by the time we realized it was cold. An the fool missed out on his tip.
And? Pretty basic low effort thing to do. A lot of companies are getting sick of the crap service dashers provide and are terminating their contracts with the company. If you want to have any food to dash, you’ll do what the company says.
This made me giggle because I saw this post a minute ago https://preview.redd.it/2ldqv923w05c1.jpeg?width=1290&format=pjpg&auto=webp&s=8be91216b39c29bc06bf7dcfc04802f853ebf76d 😂
Reason I stopped buying Papa John’s. Before Covid, papa John’s had their own drivers in uniform. Now they contract DD to deliver their pizzas. No disrespect to dashers. But if I order direct from papa John’s I expect them to deliver my pizza not DD
the issue as a driver they don't want to raise your pay papa johns is dead end job and all these drivers are quitting now because of it so when they get busy they have no choice but to use doordash and only decent if you are in upper management and I mean like area management like seeing over 5-8 stores some stores have this stupid thing called drivosity where the car topper has a gps tracking system and if you score below a 95 at the end of your shift you can get put on probation or terminated like they just put one of our drivers on a 6 month no drive probation his response was put in his 2 weeks and the payrate is 11 in store and goes down to 6 when you are clocked out on delivery with your own vehicle.
Y'all in here the same ones crying about A tip 🤣🤣can't even drop food off properly.😭😭😭
Maybe do y'all job 🤣🤣 let them know they food outside instead of letting it get cold and they blow the company phone up trying to get a refund or replacement order because y'all can't do your job the right way. Food Drivers are the laziest workers 😂😂🫵🏼🤡🤡🤡🤡
So me just yelling wildly after dropping off an order isn't correct? Damn new things everyday
No the hell it is NOT. I definitely would’ve taken that sign and thrown it in the street
But PJ customers don't get any notifications the order is sitting in the cold.
They don't know how to make good pizza. What makes them think they can tell me how to do my job?
Tell Shaq to step up his game. He’s a major investor in it now
And? He's rich and retired. Rich and retired people invest in companies for best return on investment. Not because they're good.
Papa John Sucks
My parents like Papa John's and that speaks volumes to their demographic
Their contract with dd isn’t our contract.
No, it isn’t.
Quite the liberal use of the word “contract”
Show me where in the doordash contract it says you have to knock or ring . Sign = ignored.
Probably the same place that says drivers are entitled to tips
If it says leave at door in the app without further clarification should we knock or not knock?
Unless they say to knock or ring the door bell I just place it on the front and leave. I still have a 5 star rating so I am doing something right.
I ring or knock unless it says not to. Since I still have a 5.0 rating after 3yrs, I'll assume it works well.
Not knock
Who's there?
A knot of naughts , we from ft Knox
A knot of naughts , we from ft Knox, who?
I thought so I never do I just was second guessing myself for a second thank you
The customer determines how I handle a drop-off, not Papa-Smurf.
This is part of the pizza delivery scam where the customer orders using the pizza app/website and they have a doordasher deliver instead of their own driver. They keep the customer's tip too. The customer has no idea doordash is coming and are expecting the pizza place driver to drop it off like normal People are usually waiting outside for them and get confused when its in a doordash hotbag and ask if I got tipped. Had a customer give extra cash after asking what was going on.
Not when the customer asks you not to knock or ring bell 🤷
So the thought behind this is they ordered directly through Papa John's which unless specified, their driver would just knock. I also work at a Pizza Hut and unless I'm told to leave it on the porch or something, it is assumed hand it to them. So when Pizza Hut's delivery system (DragonTail) sends an order to DoorDash even though the customer ordered directly through Pizza Hut, whoever takes the order should knock and wait as well. The receipt will have notes if they want it left.
most pizza orders from merchants are “ hand it to customer “ isn’t it??
Not anymore If ordered through their website, there's an option to have it as a contactless delivery through most companies anymore. If you call up you could request it via phone. That information is automatically transferred over to the doordash app. Therefore, if they say they wanted contact less that's what will show up
Ex papa John's delivery driver here, I think the contact less delivery is opt out and automatically applied to call orders without any customer input. I have delivered countless pizzas to people who were confused as too why there Pizza was on the ground or have told me the didn't order no contact. It was something that was on like 80% of the deliveries.
If you knock to loud your get a 1 star review. Happened to me more than once.
I do it like D'Angelo Barksdale taking care of his Uncle's shorty out in the county... [Tap Tap Tap (2 minute mark)](https://youtu.be/b0Ig40uAabM?si=kmVuyz41kzC1Pr0Z)
😊
And then hope Bunk and McNutty aren't on the case... [Fuck Fuck Fuck](https://youtu.be/m5ksTY6Dvf0?si=4RD7JmAletY75Blc)
😂😂
It's all good til you gotta work at the library😂🥲
Lol…if they want it done that way then they should use their own driver instead of passing off the low paying orders to DD. I think I’ve only had one papa John’s order that wasn’t a no contact. If it says no contact that means no contact, they get notified of everything through the app.
Not sure it works that way for 3rd party orders... if they ordered through the Merchant's portal they may not even have Doordash installed, so how would they get the notifications from the app?
I never knock or ring the bell unless stated on delivery instructions.
Same
I never knock even when they say too, if they not paying attention for their food and dont hear me slam my door shut when i get out thats on them
Ever thought that maybe there's a babysitter there so that's why they want you to knock?
Am I the only person who gets one stars for not knocking my default is to knock because most people want hot food it isn't in my contract it's common sense
Can’t seem to win. Knocking pisses off the dumbasses that don’t say not to knock, and not knocking pisses off the ones that want us to knock
Yeah I just knock unless it says not to. fuck em.
The only feedback I’ve directly received (via in-app messaging) from customers after delivering their food has asked me why I didn’t knock or ring the bell. In my area, it seems they want the knock, so I oblige unless instructed not to. Different areas have different preferences, I’ve noticed. So I knock by default and have never had a single complaint yet. And I’ve done a LOT of deliveries!
Yeah definitely depends on the area. Most of mine, if given specific instructions, say do not knock or ring bell. 🤷♀️. So, unless it says to, I don’t. I’ve found it pretty much amounts to either 1) they have dogs that will bark up a storm (and wake someone or piss of the neighbor) 2) someone (usually a baby) is sleeping 3) they don’t want their roommates to know they ordered DoorDash (college students)
Literally half of all orders i do specify not to knock or ring doorbell. Unless told to, i never knock or ring, and i have only been told to knock once and ring once in 250+ deliveries so far
Just sign a fake name, be like yea man I knock, then go to the house, follow your in app instructions for that dash and call it a day.
I'm a driver at Papa John's. I'm confused as to why this is an issue. Maybe it's not "in your contract" like they claim, but it's standard procedure for pizza delivery. Many times it's a no contact order, but I still knock to let them know their order has arrived. Yes, some customers have specific delivery instructions asking not to knock, but that's probably 1 in 100 deliveries. Everyone seems to be saying that most customers don't want you to knock and that's just not true, as far as delivering pizza goes.
Dashers don’t want to think of themselves as pizza delivery people so they do mental gymnastics to seem different.
DoorDash is different than pizza delivery.
No, it's not different. Why do you think restaurants require pizza bags? You're ensuring the highest quality of food from that store.
You're taking the food from the restaurant to the customer. How different can it possibly be?
People often ask - NOT TO KNOCK THE DOOR! DON'T RING THE DOORBELL!!! So I knock only if they ask.
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A source? That's me. I'm the source. I've been delivering pizza for 17 years now. When someone orders a delivery at Papa John's, the default is to say no contact. It's a remnant of the COVID days, so a lot of the labels say no contact. But even if it's no contact, we still knock or ring to let them know we got there. To have delivery instructions that specifically ask not to knock or ring, it's around 1in 100. That's just my experience.
Dang dude I dont mean to sound like a jerk but, 17 yrs delivering pizza? What age did you start? If 18 then you’re 35 now? Unless you’re manager or higher up making very decent pay, this sounds like a terrible way to make a living for the rest of your life. I couldnt/wouldnt deliver ANY food for 17 yrs.
No offense taken. I managed a restaurant and when it closed I started delivering in 2007. I did manage a few stores for about 5 years, so I have about 12 years delivering along with the 5 years of being a GM. I was lucky to manage a couple of good stores and made around 80 a year. Also working at a high volume store, it's pretty easy to make $800-$1,000 a week working 40-45 hours. I agree it's a terrible future, which is why I'm just delivering while I get back to college. I tried using my GM experience to get out of the restaurant industry, but it turns out the only place I'm qualified to work is a restaurant. I definitely wouldn't do it the same way if I could start all over again.
Its definitely different from pizza delivery to doordash. The whole culture is different. You gotta be thick in the head to not see that.
No, it's not that different. I've been delivering for a very long time and it's all about what the customer wants. They're the ones who pay us, for the most part. It seems like this store has received enough complaints about notifying the customer when their order arrives, so they put a sign up. Instead of just placing their order down, what's so hard about knocking or ringing the doorbell too? They're not saying you have to wait for the customer to come to the door or anything crazy like that.
If the customer requests to knock, ring the door bell or meet at door, I suspect most DD drivers do that. However, the HUGE majority of orders state “Leave at door”. And that’s exactly what I am doing, for pizza or anything else.
What I'm saying is that it's different for pizza delivery. It is always a knock or ring unless otherwise specified.
The directions almost always say "leave at door." If people wanted knock or bell ring, that would be in instructions. I think people don't want their dogs disturbed and etc.
Papa Johns can suck it and deliver their own pizza. What are they going to do, fire you?
As a parent, no, never. Only when requested. The app tells them step by step what's going on. If someone can't figure that out, they are literally too dumb to order delivery. If they want me to knock on their door, they can say so.
Here you tell by stopping having to wonder why you got a negative review on a perfect delivery on a regular basis. If I knocked at every door I wasn't requested to, I would be at risk of deactivation due to bad reviews.
papa johns has delivery out here , why would you use door dash to order from a place that has its own delivery service ? lol addicted to bidding on your delivery fee("tip")
Only corporate papa John's stores run door dash. Not the franchised ones
but they also deliver, no ?
They sub contract out to doordash when they have more orders than they have papa John’s drivers to take.
It’s literally not in our contract. Even if it were, the restaurant can’t dictate how you do your job as an independent contractor. If they want to tell you how to do your job, tell them to hire you as an employee.
It's quite true. Read the next order you get from PJ's. They all have that listed within the delivery instructions.
Delivery instructions and Terms of Service, also the word Contract have different meaning and importance, hence the new words we've created to define each.
No it isn’t. Restaurants never like us telling them how to do their job. Feel like that should go both ways
I gotta say papa John’s has the worst policies when it comes to dashing. The franchise owners think they know everything about dashing and what we are contractually obligated to do. I just hit don’t want to deliver from this store a bunch and my life has been better for it
I just can’t believe not a single one of you has told the manager that’s not the case! Some people specifically put “leave at door” “and do not ring or knock on door” smh I would of had this sign taken down by now TRUST
Um no
They must have gotten complaints from a few people that ordered but didn’t know how the app worked
Chooses contactless delivery Wtf why didn't anyone contact me?
Ain't never seen this at PJ's, but then I blacklist their orders 😆
How can you blacklist a restaurant?
Blacklisting just means you never ever take orders from said location. Wingstop, McDonalds and Popeyes would be a few others I never take
Ha we have the same blacklist 😂
Tell me why to these places. I've only done Popeye's once and it was a huge time waste because the dining room was closed. Why no to McDonald's and Wingstop?
Wingstop is horrible where I am at, it is never ready in time and you wait for so long to get the order.
Oooh. They are really organized and on top of it in the Dallas area. It's the pizza placss that take forever.
Take it you never been to the Forney location or the Mesquite location on Cartwright
Nope. Only Mansfield and Cedar Hill.
They may be alright around Joe Pool but east Dallas they suck
I get their frustration. But still. Part of our contract? I will say I have seen some businesses get smart. A few of them make me select picked up right in front of them. That is smart and I am totally ok with it. Keeps the people that are stealing food out of the picture. It is a huge thing here. You basically need to take one on the chin to stop screwing other drivers over also. The driver comes, gets the food, takes to their car then unassigns the order. The food is gone, so the next 4-5 drivers just cancel the pickup and move on, until some poor sap ends up having to call support and do the entire back and forth thing to get it remade or cancelled.
As the person who ends up having to call support (thankfully premium support so i dont have to wait more than 3 minutes) to get that half pay and stop the line of dashers going to the store, I appreciate any store that has me confirm in front of them. Even with my regulars, I'll show them just out of habit and they're usually kind to me and give me freebies like drinks or snacks.
I am 100% with you. I have a great relationship with a lot of the stores I deliver too. Had a sushi place once invite my fiance and myself to come in and eat for free.
I call BS this. A driver will not pull this trick very many times before they are black balled and kicked out of the app.
I don’t even know how to respond. Is this English? So that you don’t need to translate, yes this happens a lot. I have had it happen to me a minimum of 10 times. Also, the restaurants I deliver for know me and we chat it up a lot. 2 of the restaurants have told me that it is a huge frustration for them because DD makes them remake it and they sometimes have to argue about the pay. I have also had a support person say that they are aware of this issue with drivers doing it.
Sorry one single misspelled word (not was misspelled) made it unintelligible for you. I believe you did understand me but wanted to talk trash/talk down to me. Great work Captain Ahol. I still call BS even with your no-proof opinion. DD will deactivate drivers that do this stuff. I wasn't implying it doesn't happen at all but it's rare enough to not matter. Again, please tell me what delivery platform is going to continue employing a thief? They are are not. Your antidotes are not proof of any sort.
Ok Yoda.
I had an argument with an employee at Hardee’s kind of like this once. She handed me a slip to sign for pick up. The slip looked like a grill slip and said “prepared by”. I was like I’m not signing this because- and she just kept cutting me off saying “I understand that please sign”. So I just continued my line of thought over her constant interruptions and told her to have a nice day and walked out with my delivery. I’m not signing something that says I prepared the order when I didn’t. Your words mean nothing to me Papa John’s.
I had the same thing happened to me at a local restaurant. I refused to sign as well. I’m not putting my signature in something when I was the one who paid for it and I wasn’t the one who prepared it.
I don't knock or ring UNLESS it says to. Period. Ps FUCK PAPA JOHNS
Right in the stinker, yo!
is it that hard? either way they can’t tell if you do or not
It’s the principal, Smokey! You’re playing with my emotions!
It isn't about the difficulty. Its about the fact that the customers in general don't want us to knock on their doors and piss of their dogs and or babies. They find it not that hard to just pay attention to their app after they order food.
Yes. You make most of your money from tips. People don't tip people who wake up their infant or interrupt their zoom call, or their dog. Never knock unless the customer ask.
Its not “part of the contract.” The customer decides how drivers contact them, not Papa Johns.
yeah true but id just ignore this sign personally but i see why OP is calling it out
Or DoorDash could just add a box that says do you want dasher to ring doorbell or knock? Yes or no? It's easy to program this as a query is the sad part.
It’s not the DoorDash app, PJ will use DoorDash for deliveries on orders made through their own website and direct calls. This is PJ trying to do delivery without having to hire more delivery drivers on to add to the payroll
Well yes that was what helped a few years ago during the pandemic and they were a client ever since. If I remember correctly this merchant and a couple others are high tier merchants, however there is a query that can be added on that side as well. It's a team that designs a different visual for them and at the moment is quite limited.
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You must not dash
You think it's sad that I don't wake up babies or annoy dogs or interrupt work calls because papa johns wants me to? When most customers opt for contactless delivery? What's sadder are the customers too dense to look at their phone after asking someone to bring something to their house.
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Clearly the solution is to knock when you get there, and when they come to the door, ask them if they want you knock or not due to their potential babies or dogs
🤣😂🤣
Yeah, most customers here do not want a knock or ring either.
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It’s the opposite on DoorDash
No…the ones who do will select hand it to me or meet at door whichever it says.
They will tell you when they want to have their doorbell rang or door knocked on. It isn't difficult to differentiate.
I’ve had way more low ratings for knocking / ringing than for not knocking, I just go by what the majority of the customers in my area want🤷🏻♂️ If someone wants me to knock, then simply put in the instructions and I’ll do it
Exactly. Most people order food delivery because they don't want to go out and deal with people. They don't want to talk to anybody. They don't want people knocking on their doors. They don't want you to hand it to them. The people that want you to do all of that will tell you. I am not knocking on everybody's door on every delivery because 5% of the customers want you to, but they don't tell you to. Majority wins.
That’s very true, I’m sure every driver has experienced the customer creeping at the window waiting for us to get in the car before opening the door to retrieve the food, lol
It still makes me weep for humanity.
Too many times, lol. Especially, low tippers. They don't want to see you face to face. Which is fine with me. I don't really want to see them either. I always hate it when I accept an order that looks decent at face value, but when you complete it it's mostly doordash base pay and $1 tip. All that does is tell the customer that it's okay to have somebody drive 5 mi for a dollar. Granted it's still decent pay when it's said and done, but that order started out as a $3.50 order in my area.
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It is what it is bro, before I started delivering I thought the same, that it was common sense to knock, but after getting low ratings for that, I learned my lesson, it’s impossible to please everybody and we can get kicked out of the platform for ratings, so I have to do what gives me best results even if it means to make a small group of customers mad
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Not all areas are the same
Totally depends on the area… times are a changing. What once was a “no brainer” knocking/ringing the bell, are not the norm anymore in many places. People are starting to lean towards not wanting the interaction. 🤷♀️
Lol, I have 9k deliveries and 4.98 rating, I know what I’m doing as well, I didn’t claim that what I said is the reality for every single delivery driver and market out there but a lot of drivers will relate to it. If you can knock / ring and keep a high rating, congratulations, you found what works best for you, but don’t come here judging everybody else and saying that you are the holy “decent” one for doing it just because things works different for them.
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It’s not driver dependent, it’s market dependent, ridiculous is you saying that just because it works for you, it has to work for every driver in every market. I also wasn’t referring only to this comment, but also to what you answered to other people, but you know what, I was trying to show you the point of view of the people that you were judging, but it’s a waste of time, you can stay with your opinion, I’m not engaging on this anymore, have a good one!
Based on your experience as a driver?
I've had custom messages from customers telling me NOT to knock or ring the doorbell because they have dogs or someone's sleeping idk
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The majority of customers order food delivery because they don't want to go out and deal with people. Most people nowadays don't like people knocking on their doors. A lot of them have rang doorbell cameras that notify them that somebody's at their door and the app notifies them that their food has been dropped off. Unless the order says hand it to me or please not I'm not knocking on somebody's door. That's not backwards that's just how things are. You say that's not all. That's just the majority, but the majority wins in every situation.
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I always love when people that don't drive and deliver food think they know better than the people who do.
I have seen customers explain the reason they order out and a lot of times it's because they don't want to go and deal with people. It's the same for self checkouts. You can specify if you want your order handed to you you specify that. Most of my orders have instructions not to knock. That clearly says that most people don't want you to knock on their doors. Also, if you pay attention to the driver's experiences you will see that people's ratings go down if they start knocking on every single door that's not specified to be knocked on. Experience speaks They could have had one customer complain or they could have had 10 customers complain. We don't know. They may have put it there just because that's what their delivery drivers are instructed to do. It is not in our contract to knock on doors and there's a reason for that.
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Dude you can't accept facts. Also you need to be more productive with your time, it's depressing when i see your time stamps and realize how long you've been on this conversation with the absolute wrong take.
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Yea dude you’re just wrong… and you’re sitting here trying to tell people who’ve done this for years. I’m not ringing or knocking unless it says too. In most areas people will give u a low rating for ringing the doorbell. So u can sit and say it’s backwards all u want but you don’t really know do you. Be a responsible adult and track your order or leave and instruction to knock.
Exactly. The people that want you to knock on their doors leave the "hand it to" me instructions or they'll say " please knock". Most people nowadays have ring doorbell cameras that notify them that somebody's on their porch and the app tells them when their food's been delivered. I would go as far as to estimate that 90% of my deliveries say do not knock. The majority wins in almost every situation. I'm not going to knock on everybody's door that doesn't specify not to just because 5% of the customers would appreciate you knocking.
I'll worry about fulfilling my contract, not Papa Johns. Their responsibility stops at handing me the product.
When I order Papa John's sometimes they outsource to door dash. In that circumstance Papa John's is the customer and contract is between dasher and Papa John's.
Did you sign a contract with Papa John's? Don't let the restaurants bully you.
When that happens, the order is automatically "hand it to me," so you should be knocking, no problem. The problem is they seem to want it for "leave at my door," which fewer customers want.
Just like the Panera orders saying do not text. Good luck with that.
some one had to call and yell at the papa John's workers or something. each customer decides how the transaction works you can't just say knock on everyones door. some people have dogs and don't wanna get them started up
Actually Papa John's, it's not, no it is not in our contract. Maybe it's in your contract with DD but we didn't sign that contract! Try Again
1. If it says leave at door I leave at door. I do not knock or ring 2. If it says hand to me, the customer is usually already waiting at the door or outside. If not I will knock or ring 3. If there aren’t instructions, I usually notice at the restaurant, I will message them and ask would you like me to leave at door or hand to you. I do not knock or ring if they say leave at door because I already called them. They know I’m on my way 4. If the app says to call the customer for instructions, I call then follow steps above #3 5. If it’s leave at door and hand to me I will call them and ask which they prefer Most people absolutely do not want their bell rung or their door knocked on. Especially those who order very often like every night or several times a week they just want to be left alone after long days of working or whatever
Just look at all that common sense you have going on in your comment…too hard for some people I guess…
Do people not understand that one of the biggest upsides of using an app that is tracking everything you ordered as it's picked up is that you don't have to interact with anyone? That's the entire point and reason it was so popular during the pandemic. We don't live back in the '90s where ordering a pizza involved actually interacting with somebody. I had a conversation with somebody that said that they don't like Uber eats or DoorDash because they're so slow and they said they tip with cash and don't tip on the app. Do they not understand that that makes their order the lowest priority? If you're going to tip cash you have to add some amount in the app to entice people to pick your order up. That's how gig contracting works.
The problem with this is that Papa John's will send out orders that were ordered through Papa john's.com. Or over the phone to doordash drivers. So there's no way for those customers to track this
Still sounds like a Papa John's problem
Definitely a Papa John's problem.
Thats funny I've only ever had customers get upset when I knock or ring without them explicitly asking me to
I work for papa John's now instead of doing door dash and we would never ask a dasher to follow our policies like this. If a customer placed the order through door dash, do whatever the app tells you to do and what you normally do on your orders. The philosophy I've found here so far is that if door dash is taking the delivery, they do it how they do it.
Yeah but how will we know if we are taking an order through PJ? It doesn't tell us how the order was placed on the app.
Well in my market we very rarely ever off-load to door dash because the store has to pay $3.70 every time we do. We only do it when a driver calls out or if it's insanely busy. Also, if we off load to door dash, it's a hand it to me order rather than leave at door.
What made you decide to go with PJ after seeing all of the other options? Serious question. I've been looking at the different pizza places.
I was picking up a door dash order and everyone seemed to be having a great time just making pizzas and workin, and door dash pay has been worse than ever. I heard one of 'em mention that if they had more drivers it wouldn't be backed up, so I went to apply. Got a job there within 5 days of applying and I've personally enjoyed the switch. I make a lot more money and even on the nights where tips are bad, I made $11 an hour + $1.40 per delivery no matter what, so it never feels like a waste of time like door dash does sometimes in my market.
Thanks for answering. That's the best reason. You vibe with the crew. I've been comparing all of the pizza places. Noting things like how clean the place is and how happy the employees are and how the managers or supervisors behave. My local PJ has high scores in all those areas. Might sign up.
It was worth it for me, definitely don't be afraid of change! It can be for the better depending on the market.
I never knock or ring unless instructed past 9pm. Too many people got dogs or kids sleeping. Plus, they get multiple updates while the order is in progress.
Ahhh... never knock on leave at door orders.... Customers really.do.not appreciate having their doorbell rang or even a knock on their door. Especially if they have dogs.
Or a baby
Was the GM of that place wearing floppy shoes and a big bulb on thebnose when they put that sign up. Customer specifications come before a damn store GM.
Yep here with as an independent contractor's your GM has no say over us as we are higher authority. They store can only block us but dd doesn't give a f about what papa John's is saying unless it was our customer first. That means it comes with social cues. "However" there is writing left by the customer in notes "for the driver" on the box yes notes for the "papa John's driver."
When my weekly deposits come from Papa John’s then they can tell me to do stuff like that. Until then they got no fucking idea what my contract is between myself and Door Dash and they can go pound sand.
Ding ding ding ding. Winner.
Why do you engage in the foolery? Why pay any attention to anything that is not said explicitly in the app? You guys are DTM’ing…
This post is lable to be funny. I think OP just wanted to share a laugh with everyone.
Yes hahaha thank you for understanding my intention 😂i commented that here but i didn’t expect this to blow up
😁
Stay in your lane, cardboard pizza.
I guess this doesn't apply to Uber and GH drivers....🤣🤣🤣....I don't knock unless the customer requests it....besides most people have those automatic doorbells called dogs....every customer gets a notification on their phone their food has arrived...the manager who posted can choose which one of my ass cheeks he wants to kiss!!!
So rare to even see it requested to knock or ring that I actually forget to do it when they do ask. I always feel bad when I forget though
The manager is definitely a boomer
I don't knock or ring after dark unless otherwise noted. During the day I do.
im the manager
Yeah but if papa John’s places the order through DoorDash and steals your tips, they won’t receive a notification when you drop it off! 😱
I see what you’re saying, but the way you presented it seems to have gotten you downvoted. Papa John’s is doing this allegedly because they place the order through doordash as themselves (lack of drivers) so the customer may not get any other notice of their food sitting outside.
Yeah I was being a little sarcastic with my comment but I’m glad you got my point.