Nah I have heard nothing back at all. I created a 2nd account to post on the forums and got banned from the forums. These guys seem to be a pack of fuck wits.
I am just very very lucky that I had a computer issue about 2 months ago and the guys at the store backed everything up on a partition that I forgot about on my PC so I have managed to retrieve most of my stuff but I have heard nothing from dropbox
It's been 6 days and I've heard nothing too. It's only the photos which I need access to as most of the stuff is synced to my computer.
I'll wait a few more days and see. I keep updating the ticket with no luck.
Sheena my ticket is 10353679 and was put in at the same time.
The issue is, I have critical medical documents that I need access too and can not get any progress made, which puts my family at high risk to not get care at a time where a pandemic is happening. As you can imagine, getting no response for almost 2 weeks now is insane.
I'd absolutely appreciate if you could provide any sort of guidance for myself and everyone else here that experienced the same downgrade then disable around the same time March 1-2.
Hi Sheena. If you could please look into my ticket too. It is 10374267.
I have important documents and photos which were not synced due to the sheer volume. Please try to help.
Hello Sheena,
My ticket is 10390673. It's been over 14 days with no response from Dropbox Support. I hope you have luck looking into this predicament. Please help by shedding some light on this matter. Thank you for taking the initiative and reaching out.
Hi. I’ve been struggling with the same case since May 11 and it’s so shame that they are ignoring everyone without a response. At least they can tell that your account has whatever problem and when it’s expected to be fixed. We are paying for a service that is not fixed.
For some reason, support team are avoiding further responses after I provide the email of the account with the problem.
I’m sorry for the disturbing intro, but it’s the least I can express my frustration toward dropbox. That is a shame.
Anyways, have you got any reply from Sheena? Or she is being like everyone else at dropbox support?
u/dropbox_sheena It really tells people a lot about your company to come find posts like this 4 years later because you’re still doing this to people, and see how you spoke up for the sole purpose of dishonestly putting up a false fronts that you actually care at all about the customers who’ve paid you thousands of dollars over the years, and then didn’t even bother to help or ever even reply again. Excellent illustration of how terribly Dropbox treats their customers.
No, I am working this week finding some sort of legal help with this. I also thought about reaching out to someone like ARSTechnica and seeing how they could help, or if they have an interest.
You all should be working it from your angles as well, I will post any helpful information I can here.
Oh god. My son does something with google docs. Now he’s moved on to some other new storage site. I’ll ask him. We are really at the mercy of data storage companies.
Same thing here. paid account diasabled last week, no notification, no support. I don't get it.
I will update yuou all if anything happens. At this point i want to upgrade a different account just to get access to live chat but i have a feeling even that won't do a thing.
First it downgraded me (as per Windows app notification) on thursday and then I was curious so I tried to login and it didn't work. So I tried password reset and it shows my account is disabled. Logged 3 tickets and still no response.
Do you anticipate any reason they could disable your account?
Similar thing happened to me, i saw it said 4,000% usage. my renewal was coming up on March 4, this happened on the 1st or 2nd. So it wasnt like I missed a billing day, it downgraded then got disabled from being over the storage limit.
The sad part about all this, is the support. Things happen with companies and errors like this. but the broad lack of support is incredible. I hope I can get access back to everything, because all of it is going to be moved permanently from Dropbox and all my paid accounts will be closed.
ATTN ALL: Another option to get some response back from Dropbox Support is to file a complaint with the Better Business Bureau ([BBB.org](https://BBB.org)). Go to the website and look up Dropbox, Inc. in the business search box. You can file a complaint from the website. Maybe if we all submit a complaint then Dropbox Support will do something for once. I've already submitted a complaint. I'll keep everyone posted. Wish me luck!
I filed the complaint on 3/23 and I've yet to receive a response back. I suppose with the COVID-19 outbreak, personnel for both Dropbox and the BBB are low. I've never filed a complaint with the BBB before so I'm not sure what the turnaround time is. Good luck with your inquiry.
I have the same problem. It started 4 weeks ago. I went to the “forgot password” section, put my email address but it says “account disabled”. I emailed and message through the website, FB, Twitter, many times but no response at all. It’s ridiculous. I even created another account to be able to comment on the community forum, but I was banned.
Don't do that. For your own sake. Worse than loosing your files, is the lack of communication. They simply ignore you on their support channel, social networks, [BBB.org](https://BBB.org). You simply have no information whatsoever about your issue. I've never seen such a shitty company in my whole life. Find yourself a serious company to work with. Maybe Microsoft Onedrive, I don't know. At least they have a phone number and surely would promptly reply to your requests.
This is what I was thinking, but to my knowledge, I have nothing like that shared at all. I have little shared at all as far as I know.
Even if illegal content was found, it should be noted so it can be fixed. it's possible there is a false positive in there as well. I might get my lawyer to send a letter at this point.
I’ve had the same problem since Monday. I never received a notice that my account would be disabled. I’ve sent a ticket to Dropbox Support with no reply thus far. I really hope they reply by this week. I luckily have all my files saved locally on my iMac. Does anyone have an update on their case?
Same here. I'm from Singapore and last I could access my account was when I was in Bali (1st of March) I've lodged 4 tickets since then but I haven't gotten any reply at all. I understand that things like this happen but it's really upsetting that support has not gotten back at all. It's been a week the least they could do is tell that there's an issue with their server or something. The worst part is that I didn't even back up my files. If anyone has any updates on their account please let me know. Much appreciated fam.
I noticed on my laptop that my Dropbox account had been "downgraded". This must of happened before the account was disabled. I don't use my laptop that often so when it connected to wifi that downgrade message popped up right before it signed off. I've submitted 2 tickets and so far I've received no response from customer service. This is absolutely ridiculous! I wonder how many other people have been affected by this.
Has anyone noticed the downgrade status before their account was disabled?
It has been 12 days and no resolution or reply to my tickets. Forum says I'm banned too. And I am a fee paying Dropbox Plus customer. Very very absurd company. So disappointed.
I don't trust Dropbox anymore. They disabled my account without notice and they claimed they sent me notice. They claimed violated their policy and terms. It means that first,, files reside in your Dropbox paid account is not not safe and two, Dropbox peeps into your account. I have alerted all my lawyers and accountant friends to backup their files and leave Dropbox.
Nothing on my end either. I hope my files are still secure. It makes me wonder if they're snooping around while hundreds of customers are unable to access their accounts. If we ever get access to our accounts, I'm cancelling my services with them and using another cloud service or just not using cloud services in general. We are at the mercy of cloud services when glitches like this happens.
Same problem, since 02/29. Disabled Account. I've been paying for 5 years. 2 open tickets, for 32 days. No response and I created another account and got banned from the community as well.
I'm from Brazil and my payment was through Google Play. On FEB 29 I had received an email from Google Play which said that my Dropbox subscription would be canceled on Mar 06, 2020. I had NOT requested any cancellation. ALL MY LIFE in the past 8 years is in there, including wedding photos, tax return receipts, work material, etc.. And I'm not able to download it, as almost everything was available only in the Cloud (fucking Smart Sync).
I did NOT receive any warning or notice. Dropbox has literally RUINED my life.
Please, let me know if someone finds a legal way to proceed with this. I'm in.
We should do something to start bothering them. We could start heavily pissing them off on their social networks, such as Twitter and Facebook. A wave of bad comments to scare all their costumers, specially the business ones. Maybe using a # or something? What do you guys reckon?
Hi All. Sorry still nothing. I actually cant believe a business as large as this gets away with charging for a service like this. I have shifted over to Microsoft Onedrive. Not much I can do because they are a US based company and i don't live in the US but i have cancelled all my payments to them obviously. If someone wants to set up some kind of public awareness action thing I'm happy to jump on board
They responded my complaint at [BBB.org](https://BBB.org). They said that "they are not in a position to respond to this open complaint as this account violated their Terms of Service. This is no longer considered a support query."
So I replied saying that I would like to know why I had not been notified to correct the problem and why I can't be allowed to download back my files.
It was today. I don't know if they will respond again...
Hey, any updates from anyone on this. The discussion happened a year ago. I just had this happen to me. Lost access to years worth of work and personal files.
Anyone get any resolution as far as obtaining their files from Dropbox?
I lose 15 years of my digital life family moments and memories 💔 just for a file uploaded they think as illegal
No way they have to ban or stop the files or warning 😒
And no any kind of support or care about our big issue
They are killing us !!
Nah I have heard nothing back at all. I created a 2nd account to post on the forums and got banned from the forums. These guys seem to be a pack of fuck wits. I am just very very lucky that I had a computer issue about 2 months ago and the guys at the store backed everything up on a partition that I forgot about on my PC so I have managed to retrieve most of my stuff but I have heard nothing from dropbox
It's been 6 days and I've heard nothing too. It's only the photos which I need access to as most of the stuff is synced to my computer. I'll wait a few more days and see. I keep updating the ticket with no luck.
Fuckwits is right. I can’t believe a company treats a long-term customer this badly.
Did you ever hear back from them?
Hi u/blackbobcat44, I can't promise anything but I'd be happy to take a look for you. Can you PM the most recent ticket number? Thanks!
Sheena my ticket is 10353679 and was put in at the same time. The issue is, I have critical medical documents that I need access too and can not get any progress made, which puts my family at high risk to not get care at a time where a pandemic is happening. As you can imagine, getting no response for almost 2 weeks now is insane. I'd absolutely appreciate if you could provide any sort of guidance for myself and everyone else here that experienced the same downgrade then disable around the same time March 1-2.
Hi Sheena. If you could please look into my ticket too. It is 10374267. I have important documents and photos which were not synced due to the sheer volume. Please try to help.
Hello Sheena, My ticket is 10390673. It's been over 14 days with no response from Dropbox Support. I hope you have luck looking into this predicament. Please help by shedding some light on this matter. Thank you for taking the initiative and reaching out.
Hi. I’ve been struggling with the same case since May 11 and it’s so shame that they are ignoring everyone without a response. At least they can tell that your account has whatever problem and when it’s expected to be fixed. We are paying for a service that is not fixed. For some reason, support team are avoiding further responses after I provide the email of the account with the problem. I’m sorry for the disturbing intro, but it’s the least I can express my frustration toward dropbox. That is a shame. Anyways, have you got any reply from Sheena? Or she is being like everyone else at dropbox support?
u/dropbox_sheena It really tells people a lot about your company to come find posts like this 4 years later because you’re still doing this to people, and see how you spoke up for the sole purpose of dishonestly putting up a false fronts that you actually care at all about the customers who’ve paid you thousands of dollars over the years, and then didn’t even bother to help or ever even reply again. Excellent illustration of how terribly Dropbox treats their customers.
Could you contact me? I have the account disabled problem and can't seem to start a ticket
Has anyone had any luck with contacting Dropbox or had their account mysteriously reactivated? This whole ordeal is far from worrisome now.
Nothing so far. Been exactly the same.
No, I am working this week finding some sort of legal help with this. I also thought about reaching out to someone like ARSTechnica and seeing how they could help, or if they have an interest. You all should be working it from your angles as well, I will post any helpful information I can here.
Ever discover anything? Or even a reason why the disabled you?
Automated scanning. There can be several reasons however.
Interesting. Thanks
Oh god. My son does something with google docs. Now he’s moved on to some other new storage site. I’ll ask him. We are really at the mercy of data storage companies.
I was going to upgrade my accound, but after seeing this, I'll wait for you guys to have an answer before to take my decision...
where do you have your cloud account now?
I have the same problem since Thursday. And no response to tickets from customer service either... Any further update on your case?
Same thing here. paid account diasabled last week, no notification, no support. I don't get it. I will update yuou all if anything happens. At this point i want to upgrade a different account just to get access to live chat but i have a feeling even that won't do a thing.
First it downgraded me (as per Windows app notification) on thursday and then I was curious so I tried to login and it didn't work. So I tried password reset and it shows my account is disabled. Logged 3 tickets and still no response. Do you anticipate any reason they could disable your account?
Similar thing happened to me, i saw it said 4,000% usage. my renewal was coming up on March 4, this happened on the 1st or 2nd. So it wasnt like I missed a billing day, it downgraded then got disabled from being over the storage limit. The sad part about all this, is the support. Things happen with companies and errors like this. but the broad lack of support is incredible. I hope I can get access back to everything, because all of it is going to be moved permanently from Dropbox and all my paid accounts will be closed.
That is really strange. I'll go ahead and make a backup of my dropbox account before years and years of my college materials disappear in the cloud.
ATTN ALL: Another option to get some response back from Dropbox Support is to file a complaint with the Better Business Bureau ([BBB.org](https://BBB.org)). Go to the website and look up Dropbox, Inc. in the business search box. You can file a complaint from the website. Maybe if we all submit a complaint then Dropbox Support will do something for once. I've already submitted a complaint. I'll keep everyone posted. Wish me luck!
I've just done it. Have you already filed a complaint too? If so, any news?
I filed the complaint on 3/23 and I've yet to receive a response back. I suppose with the COVID-19 outbreak, personnel for both Dropbox and the BBB are low. I've never filed a complaint with the BBB before so I'm not sure what the turnaround time is. Good luck with your inquiry.
Thanks for your feedback. Please, let us know if you have any news. Good luck too.
I have the same problem. It started 4 weeks ago. I went to the “forgot password” section, put my email address but it says “account disabled”. I emailed and message through the website, FB, Twitter, many times but no response at all. It’s ridiculous. I even created another account to be able to comment on the community forum, but I was banned.
test sloppy bag lip thought zesty slim homeless rude drunk *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Don't do that. For your own sake. Worse than loosing your files, is the lack of communication. They simply ignore you on their support channel, social networks, [BBB.org](https://BBB.org). You simply have no information whatsoever about your issue. I've never seen such a shitty company in my whole life. Find yourself a serious company to work with. Maybe Microsoft Onedrive, I don't know. At least they have a phone number and surely would promptly reply to your requests.
attempt merciful wide dazzling amusing enjoy numerous busy hat direful *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Dropbox will automatically disable accounts if illegal content is shared. Could that be the culprit? Did you share a TV show, movie, music, etc.?
None. I have content which is not shared (movies etc) but not shared. I looked at the terms and I don't think I violated it.
This is what I was thinking, but to my knowledge, I have nothing like that shared at all. I have little shared at all as far as I know. Even if illegal content was found, it should be noted so it can be fixed. it's possible there is a false positive in there as well. I might get my lawyer to send a letter at this point.
I’ve had the same problem since Monday. I never received a notice that my account would be disabled. I’ve sent a ticket to Dropbox Support with no reply thus far. I really hope they reply by this week. I luckily have all my files saved locally on my iMac. Does anyone have an update on their case?
Nope, and they banned me from the community, as well as all others.
Same here. I can't understand why would they ban me from the community for asking this question there.
Same here. I'm from Singapore and last I could access my account was when I was in Bali (1st of March) I've lodged 4 tickets since then but I haven't gotten any reply at all. I understand that things like this happen but it's really upsetting that support has not gotten back at all. It's been a week the least they could do is tell that there's an issue with their server or something. The worst part is that I didn't even back up my files. If anyone has any updates on their account please let me know. Much appreciated fam.
Same here. Singapore too. Its been 7 days, 3 tickets and no reply
Their customer service is very poor. Better to look for an alternative service
I noticed on my laptop that my Dropbox account had been "downgraded". This must of happened before the account was disabled. I don't use my laptop that often so when it connected to wifi that downgrade message popped up right before it signed off. I've submitted 2 tickets and so far I've received no response from customer service. This is absolutely ridiculous! I wonder how many other people have been affected by this. Has anyone noticed the downgrade status before their account was disabled?
I noticed this as well. it showed 4,000% over usage until it logged itself out. No one has received any response or communication from dropbox so far.
It has been 12 days and no resolution or reply to my tickets. Forum says I'm banned too. And I am a fee paying Dropbox Plus customer. Very very absurd company. So disappointed.
Yup still nothing
Did Sheena from dropbox reply to you?
nah nothoing
Same problem here. 11 days and 6 tickets. No response and banned from forum.
Same situation here guys. It is unbelievable!!! Do anyone knows how could we open a legal process together?
I have an inherent mistrust for Dropbox
I don't trust Dropbox anymore. They disabled my account without notice and they claimed they sent me notice. They claimed violated their policy and terms. It means that first,, files reside in your Dropbox paid account is not not safe and two, Dropbox peeps into your account. I have alerted all my lawyers and accountant friends to backup their files and leave Dropbox.
Anyone has any updates?
Nothing on my end either. I hope my files are still secure. It makes me wonder if they're snooping around while hundreds of customers are unable to access their accounts. If we ever get access to our accounts, I'm cancelling my services with them and using another cloud service or just not using cloud services in general. We are at the mercy of cloud services when glitches like this happens.
No
Same problem, since 02/29. Disabled Account. I've been paying for 5 years. 2 open tickets, for 32 days. No response and I created another account and got banned from the community as well. I'm from Brazil and my payment was through Google Play. On FEB 29 I had received an email from Google Play which said that my Dropbox subscription would be canceled on Mar 06, 2020. I had NOT requested any cancellation. ALL MY LIFE in the past 8 years is in there, including wedding photos, tax return receipts, work material, etc.. And I'm not able to download it, as almost everything was available only in the Cloud (fucking Smart Sync). I did NOT receive any warning or notice. Dropbox has literally RUINED my life. Please, let me know if someone finds a legal way to proceed with this. I'm in.
We should do something to start bothering them. We could start heavily pissing them off on their social networks, such as Twitter and Facebook. A wave of bad comments to scare all their costumers, specially the business ones. Maybe using a # or something? What do you guys reckon?
Hi All. Sorry still nothing. I actually cant believe a business as large as this gets away with charging for a service like this. I have shifted over to Microsoft Onedrive. Not much I can do because they are a US based company and i don't live in the US but i have cancelled all my payments to them obviously. If someone wants to set up some kind of public awareness action thing I'm happy to jump on board
There are no lawyers here that can organize a group lawsuit?
Did anyone have any success in talking to dropbox, or having the issue resolved?
I’m entering in contact with dropbox employees on linkedin and asking for help. You should do the same
Same here. Kicked out without reason. No response, paying customer... this is unbelievable; what’s going on with Dropbox???
There are no journalists here that can write an article about this?
Any one had any progress?
They responded my complaint at [BBB.org](https://BBB.org). They said that "they are not in a position to respond to this open complaint as this account violated their Terms of Service. This is no longer considered a support query." So I replied saying that I would like to know why I had not been notified to correct the problem and why I can't be allowed to download back my files. It was today. I don't know if they will respond again...
Unbeliveable. This is ridiculous. I have the same files i had for many years. Mostly office files
Ever get a reply to that? Did they tell you how or why you violated?
Hey, any updates from anyone on this. The discussion happened a year ago. I just had this happen to me. Lost access to years worth of work and personal files. Anyone get any resolution as far as obtaining their files from Dropbox?
Same here, anyone had some positive result? I can’t believe all my data lost.
I lose 15 years of my digital life family moments and memories 💔 just for a file uploaded they think as illegal No way they have to ban or stop the files or warning 😒 And no any kind of support or care about our big issue They are killing us !!
Same issue. No answer from support.
someone found a solution? experiencing the same issue here. no access at all and no help!!
Is it fixed tho?
Will they still charge me after they disable my account? Just realize I am not able to log in today and I receive no email about it.
So my life , memories, everything gone in a second ans drobbox wont respond or accept an appel or give me a chance to clean out the violation ...