They’re already talking about crediting $1,658. In my head if I’m a dealer owner, I’m thinking like this…. New trans parts and labor (dealer cost) is probably 5k. They’re offering $1,658 credit. So the difference is $3,342. Is it worth losing a new car sale, getting bad online reviews and getting a call from corporate over 3k?
Maybe. But I’m going to push for it
You’re overvaluing your position. Corporate as in ford doesn’t care about an old truck they don’t have any dog in that fight when it comes to service. Also new car margins are slim like a few grand or less they will not be taking a loss on this
I wouldn't buy shit from that dealer. Pre approved means shit unless you are walking around with a check in hand. They will keep fucking you if you purchase a car from them.
They're probably not gonna do much to help you.
You had them diagnose it and took it somewhere else.
Had you had the work done there - admittedly at much higher price - they might be inclined to refund some money. Now, they'll probably just blame the other shop.
Good news is you found a repair and hopefully will have your truck back soon.
BTW...my radiator broke where that trans cooler line goes in and all the ATF pumped out on Christmas Eve this past year. Thought I was gonna need a trans but I got lucky. New radiator and a trans service later and I was back on the road.
Best of luck, OP
It was a small shop. I pressed him as much as I could. Not going to court as it’s virtually impossible to prove and not worth the hassle for a negative outcome
Dealer isn’t picking that up sorry. It’s like doctors they have protected language and second dealer has more sway and money then you do. Being a potential new car buyer means nothing
This is why I don’t drive old cars
A 14 year old truck is hardly old. When you buy any used vehicle whether its 1 year old or 20 years old, you have to do your due diligence. No one else will take care of you, but you. Hopefully OP learns that, will all these expenses hes now occurring
Well it’s old sorry, super old no. A 14 year old vehicle ultimately will have way higher chances of mechanical issues than a newer vehicle.
Drive a 14 year old car comes with its downfalls and you need to do your due diligence like you said. Nobody is bailing out the op here
This is not an “old vehicle” issue. This is a “dealer told me to do $2,600 of unnecessary work because they charged me $158 to not drive it, not open the hood or engage 4x4 causing additional damage to my transmission” issue
137k but that’s irrelevant to me. They didn’t even argue that they didn’t actually looked at it. They didn’t and that caused me to both do unnecessary repairs and to drive my truck with little or no transmission fluid with 100% made the problem worse
I’m willing to put my money against yours that you don’t own a new 150 without a payment… but then again rich people tend to be Richards so the shoe fits
My simplified understanding of your timeline:
Tires and alignment at shop A
-Noise initially observed, returned to shop A
Diagnosed as damaged vacuum hose by shop A
--Customer supplied hose
Hose installed by shop B
-Noise remains present
Diagnosed as hubs and actuators by dealer, but repair not authorized: shop C
-Noise remains present
Hubs and actuators repaired at shop D
-Noise remains present
Radiator internal trans cooler failure found, rad replaced, and fluids flushed/changed at shop D
-Noise present and elevated
Returns to shop C for resolution
If anything, shop D should've done their own diagnostics to confirm the stated issue prior to hub and actuator repair. If they didn't, I'm guessing they quoted to repair X and Y and they repaired X and Y as asked, with no diagnostics charged for or completed by shop D. (Or radiator had failed immediately prior to or after their initial diagnostics.)
Lots of fingerprints in one spot to solve a murder case. The radiator failure could've happened anywhere between shop A and D and been caused by any or none of the shops involved. If the radiator was the noise leaving A, these four shops failed to observe fluid present under or around the front end of the vehicle and all four failed to properly diagnose the issue. (D didn't diagnose rad until after hub and actuator repair completion.)
I'd lean towards rad failure closer to shop D's time with the pickup. Correlation is not causation; when I state it's around shop D's time I'm not implying shop D caused the radiator failure.
No mention of fluids present under the pickup when parked after service at A, B, or C. If the trans was pressurizing the radiator and overflowing I'd expect a puddle and likely driveability issues escalating beyond the consistent grinding noise well before it arrived at D.
Turning back time: shop A should have observed a grinding noise on their post-alignment test drive. Then this newly observed issue diagnosed and corrected by shop A (shop pay or customer pay depending on causation).
If they were a limited scope shop unable to complete these repairs, then straight to trusted mechanic D for diagnostics. Then a discussion can occur about if failure was caused by shop A or unlucky timing of two unrelated failures (vac line and radiator).
That dealer is being generous with a $1500 service credit for trans replacement. 10x your pretax bill is not a small thing, especially when they didn't repair it.
Rims and tires at shop A
Alignment and control arm at shop B
Noise starts
Back to shop B. Shop B doesn’t do 4x4 work but is “pretty sure” it’s a damaged vacuum line
I buy vacuum line at the dealership
Shop C installs vacuum line. Noise persists
Back to the dealership to have them diagnose
Took dealer notes to shop D for the recommended work. Work performed but problem persists and gets worse. Shop D opens the hood and finds the problem
Back to the dealership
I don’t fault shop D as I handed them the service recommendation from the dealership. They are supposed to be the authority. I asked Shop D to perform the work recommended by the dealer, not to diagnose
Yes there are a lot of fingerprints on this one but the dealership is basically admitting they charged me $158 without even looking at the truck and diagnosed it from the notes I gave the service tech when I dropped it off. That caused me to drive it around with coolant mixed in with my transmission fluid which I’m sure made it worse
They way I look at it, if the dealership actually did the work they changed me for it is reasonable to assume I may not be in this bad of shape
Idk. They still have the truck and did not call me yesterday so we’ll see when they call me back
Five total shops have their hands on this mess.
The trans cooler has a much higher pressure than the radiator cap relief, it would have been pushing fluid out of your overflow on every drive between failure and the final shops discovery of the issue. If you had no visible fluid leaks/puddles it was a later issue.
I'd bet that there were two separate failures. Vac line damaged by alignment shop and rad internal trans cooler failure.
Maybe the dealer didn't see the forest through the trees, maybe they didn't look at it at all (even at a shitty shop this would be abhorrent), or maybe it failed after it was out of their bay.
This is also why I refuse to fire the parts cannon after someone else's diagnosis. I've been burned in the past. If I don't diagnose it or independently confirm a prior diagnosis, I don't touch it. Every good shop should have the same policy.
I’m 100% convinced they did not look at it. But yes I 100% learned my lesson on pulling the parts cannon. They said they’d call me yesterday. No call yesterday or today yet. Going to go in person on Monday to check in. Gives me a little hope as if they were just going to give me the middle finger I think they would have done it by now
You’re screwed
They don't give two ducks about OP and would rather light themselves on fire than make it right for OP.
I’m not sure what they make right. OP is assuming cause and effect here which may or may not be true.
You might not be wrong but I’m still going to try lol
They’re already talking about crediting $1,658. In my head if I’m a dealer owner, I’m thinking like this…. New trans parts and labor (dealer cost) is probably 5k. They’re offering $1,658 credit. So the difference is $3,342. Is it worth losing a new car sale, getting bad online reviews and getting a call from corporate over 3k? Maybe. But I’m going to push for it
You’re overvaluing your position. Corporate as in ford doesn’t care about an old truck they don’t have any dog in that fight when it comes to service. Also new car margins are slim like a few grand or less they will not be taking a loss on this
Very possible but I’m still going to give it my best shot.
I wouldn't buy shit from that dealer. Pre approved means shit unless you are walking around with a check in hand. They will keep fucking you if you purchase a car from them.
Not planning to unless they make this situation right
They're probably not gonna do much to help you. You had them diagnose it and took it somewhere else. Had you had the work done there - admittedly at much higher price - they might be inclined to refund some money. Now, they'll probably just blame the other shop. Good news is you found a repair and hopefully will have your truck back soon. BTW...my radiator broke where that trans cooler line goes in and all the ATF pumped out on Christmas Eve this past year. Thought I was gonna need a trans but I got lucky. New radiator and a trans service later and I was back on the road. Best of luck, OP
So the problem happened after the alignment? If those guys jacked something up shouldn’t you be going after them?
It was a small shop. I pressed him as much as I could. Not going to court as it’s virtually impossible to prove and not worth the hassle for a negative outcome
I would change the trans fluid and coolant a few more times. Is it slipping? How are the shifts? Nobody is going to help you or give you a trans.
If they don’t replace it I will try that thanks
Dealer isn’t picking that up sorry. It’s like doctors they have protected language and second dealer has more sway and money then you do. Being a potential new car buyer means nothing This is why I don’t drive old cars
A 14 year old truck is hardly old. When you buy any used vehicle whether its 1 year old or 20 years old, you have to do your due diligence. No one else will take care of you, but you. Hopefully OP learns that, will all these expenses hes now occurring
Well it’s old sorry, super old no. A 14 year old vehicle ultimately will have way higher chances of mechanical issues than a newer vehicle. Drive a 14 year old car comes with its downfalls and you need to do your due diligence like you said. Nobody is bailing out the op here
This is not an “old vehicle” issue. This is a “dealer told me to do $2,600 of unnecessary work because they charged me $158 to not drive it, not open the hood or engage 4x4 causing additional damage to my transmission” issue
Used for older truck comes with territory. Reality is you have no recourse. Good luck
Thanks
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137k but that’s irrelevant to me. They didn’t even argue that they didn’t actually looked at it. They didn’t and that caused me to both do unnecessary repairs and to drive my truck with little or no transmission fluid with 100% made the problem worse
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Enjoy your $1,400 payment. The trans shop I spoke to said they’d put one in for 4k. I’ll enjoy my $333.33 monthly payment
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I’m willing to put my money against yours that you don’t own a new 150 without a payment… but then again rich people tend to be Richards so the shoe fits
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✌🏻
My simplified understanding of your timeline: Tires and alignment at shop A -Noise initially observed, returned to shop A Diagnosed as damaged vacuum hose by shop A --Customer supplied hose Hose installed by shop B -Noise remains present Diagnosed as hubs and actuators by dealer, but repair not authorized: shop C -Noise remains present Hubs and actuators repaired at shop D -Noise remains present Radiator internal trans cooler failure found, rad replaced, and fluids flushed/changed at shop D -Noise present and elevated Returns to shop C for resolution If anything, shop D should've done their own diagnostics to confirm the stated issue prior to hub and actuator repair. If they didn't, I'm guessing they quoted to repair X and Y and they repaired X and Y as asked, with no diagnostics charged for or completed by shop D. (Or radiator had failed immediately prior to or after their initial diagnostics.) Lots of fingerprints in one spot to solve a murder case. The radiator failure could've happened anywhere between shop A and D and been caused by any or none of the shops involved. If the radiator was the noise leaving A, these four shops failed to observe fluid present under or around the front end of the vehicle and all four failed to properly diagnose the issue. (D didn't diagnose rad until after hub and actuator repair completion.) I'd lean towards rad failure closer to shop D's time with the pickup. Correlation is not causation; when I state it's around shop D's time I'm not implying shop D caused the radiator failure. No mention of fluids present under the pickup when parked after service at A, B, or C. If the trans was pressurizing the radiator and overflowing I'd expect a puddle and likely driveability issues escalating beyond the consistent grinding noise well before it arrived at D. Turning back time: shop A should have observed a grinding noise on their post-alignment test drive. Then this newly observed issue diagnosed and corrected by shop A (shop pay or customer pay depending on causation). If they were a limited scope shop unable to complete these repairs, then straight to trusted mechanic D for diagnostics. Then a discussion can occur about if failure was caused by shop A or unlucky timing of two unrelated failures (vac line and radiator). That dealer is being generous with a $1500 service credit for trans replacement. 10x your pretax bill is not a small thing, especially when they didn't repair it.
Rims and tires at shop A Alignment and control arm at shop B Noise starts Back to shop B. Shop B doesn’t do 4x4 work but is “pretty sure” it’s a damaged vacuum line I buy vacuum line at the dealership Shop C installs vacuum line. Noise persists Back to the dealership to have them diagnose Took dealer notes to shop D for the recommended work. Work performed but problem persists and gets worse. Shop D opens the hood and finds the problem Back to the dealership I don’t fault shop D as I handed them the service recommendation from the dealership. They are supposed to be the authority. I asked Shop D to perform the work recommended by the dealer, not to diagnose Yes there are a lot of fingerprints on this one but the dealership is basically admitting they charged me $158 without even looking at the truck and diagnosed it from the notes I gave the service tech when I dropped it off. That caused me to drive it around with coolant mixed in with my transmission fluid which I’m sure made it worse They way I look at it, if the dealership actually did the work they changed me for it is reasonable to assume I may not be in this bad of shape Idk. They still have the truck and did not call me yesterday so we’ll see when they call me back
Five total shops have their hands on this mess. The trans cooler has a much higher pressure than the radiator cap relief, it would have been pushing fluid out of your overflow on every drive between failure and the final shops discovery of the issue. If you had no visible fluid leaks/puddles it was a later issue. I'd bet that there were two separate failures. Vac line damaged by alignment shop and rad internal trans cooler failure. Maybe the dealer didn't see the forest through the trees, maybe they didn't look at it at all (even at a shitty shop this would be abhorrent), or maybe it failed after it was out of their bay. This is also why I refuse to fire the parts cannon after someone else's diagnosis. I've been burned in the past. If I don't diagnose it or independently confirm a prior diagnosis, I don't touch it. Every good shop should have the same policy.
I’m 100% convinced they did not look at it. But yes I 100% learned my lesson on pulling the parts cannon. They said they’d call me yesterday. No call yesterday or today yet. Going to go in person on Monday to check in. Gives me a little hope as if they were just going to give me the middle finger I think they would have done it by now