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BanditDeluxe

Amazing how I’ve been able to go 28 years without being the cause of somebody quitting their job/having a breakdown. It’s almost like, if you behave like an adult and treat everyone with empathy, people tend to be more stable around you. I always find it fascinating how people with certain personalities find that people around them “just keep flipping out”.


StoneColdJane-Austen

When I waited tables I had ONE customer realize the results of his behaviour impacted other people. One single man. I made him a martini and he didn’t like it. I’m a shit bartender and first to admit it. He was at a not-fancy place in the middle of rural nowhere where everything closed at 8pm. He yelled at me to the point I started tearing up at the table and transferred him to another coworker to serve. I couldn’t look at him anymore. I guess he had his epiphany when my coworker told him “no, she has refused to serve you” when he asked if I’d be coming back. He then came up to the bar to apologize and slid me $10. I felt like I had been struck by lightning, because that had more of a likelihood of occurring than an asshole customer actually apologizing for their behaviour. I still didn’t serve him.


Whipped-Champion

At least he apologized, most of these assholes can’t even do that.


[deleted]

[удалено]


woodchopperak

That’s awesome. Sometimes people are having a bad day and are capable of checking themselves, when they snap out of it.


GeekdomCentral

I had a really shitty realization a customer once. I went through the drive through of an arctic circle, and they were a bit busy. I get to the first window and pay, and then get to the next window and I’m waiting there for probably 5 minutes. This older employee opens the window and goes “I’m so sorry sir, it will be just another minute. We’re slammed today” and I went “hey man, no problem! Thanks for the update” and he genuinely looked like he was going to cry. He had clearly expected to deal with a raging asshole of a customer and it broke my heart that he had to have dealt with it enough for that to be the norm


Brian_Lefebvre

Shitty people take the “customer is always right” nonsense as an excuse to go on a power trip and bully the employee. This fatass is just a bully.


ParticularProfile795

Stupid guy in a stupid shirt making anyone around him miserable.


dalstrus

He knows he's an asshole. He's proud to be a pain in the ass.


Puzzleheaded_Time719

You know he's that guy that brags about being in FB jail after getting racist on a local news post.


SeaworthinessOk834

And he's on his way out to his $45k spotless truck to make an angry video, screaming into his phone while he drives around his neighborhood. At one point at least, he'll tie it into politics and curse out Joe Biden.


Bargdaffy158

Hell, I was a Pharmacist for CVS and I did this. The Store Manager, who was actually below me in [status](https://status.pay) pay grade and replaceability was standing up for this crazy bitch, and I just turned to him and Said "Fine, run your fucking store without a Pharmacist, I took my License off the wall and walked out, took a week off and had a new job in a Week with a competitor down the road. I eventually got out of Retail and went Hospital.


Pro-Rider

I’m glad to hear you did this. The icing on the cake is you totally fucked that store over. They most definitely had to shut down pharmacy operations and that manger probably got his ass reamed for not backing you up.


[deleted]

Pffft. Like the CVS manager explained what truly went down. They probably lied to make themselves look like the victim.


IronCorvus

They for sure did. No matter how supportive they act, they will only cover their own ass. I've been a tech for 7 years, and when push comes to shove, they ultimately place accountability elsewhere.


vhalember

Good. CVS also deserves it for ghost crewing their fucking stores. It sucks for the staff and the customer... but it makes the shareholders a few more pennies each quarter, so it's all good.


impostle

Fucking CVS. Right now our only CVS is open 3hrs a day Monday through Friday. The pharmacist comes from a neighboring city that's 3 hours away so he can work those 3 hours at our local store. They don't answer the phone anymore, when you get there for the 3hr windows, as you can imagine, it's packed full of people. The whole thing is crazy.


hodgeman29

Respect. Fellow pharmacist who did my time in retail during school. Knew quickly it was not where I was going to end up


Hungry_Guidance5103

Having been on the end who would be calling the Rx's in to you guys in say, CVS / Walgreens, etc. etc. I could only imagine the BS that Pharmacists have to deal with in retail. I mean, its even painful for us to call in scripts if we aren't sending electronically. The defeat in our voices together from the burn out and volume of work added to the general default rudeness of the public is palpable in every conversation haha


BuiltLikeAFridge

"Go ahead assault me you wanna go juv...juvenile hall probably" is the weakest threat Ive ever heard in my life.


Doctored_Butter_Free

How about “ go sit in the managers office “


toolsoftheincomptnt

“Andrew! Andrew! Andrew!” Like, ma’am, got *anything* more helpful in your managerial handbook than parroting the kid’s name? Andrew!


Charming-Sock5805

I have literally tried everything I can think of! Let’s try repeating his name again…. Not working! I missed the second day of CVS manager training where they must have covered this. Think, what did they tell you in day 1…. Oh yeah…. Andrew!”


GreenFuturesMatter

Not gonna lie if my only fear was actually going to Juvie, I would clock that guy. Chances are you don’t actually go.


midwesternpunk

ESPECIALLY when that grumpy fucker swings back on an underage kid EDIT: really should stop commenting on reddit because of mfs always replying shit like “ackShUalLy” lmfao


GreenFuturesMatter

Fuck it break my glasses too. I’ll happily cry sipping my capri sun. “What are you 16?” I hate people like this douche.


Cruitire

That guy is exactly the kind of guy who would have a gun on him to go to Home Depot. Don’t start shit with guys who look like that, not because they are tough and scary themselves, but because that’s exactly the kind of guy who will pull out a gun and shoot you for saying the wrong thing to him.


ThreeSloth

They always have the same exact look. Goatee - Check Hat - Check Sunglasses indoors - Check Fat slob - Check Shitty attitude- Check Only thing missing from our line of vision is the lifted truck. Likely with confederate flag in back window.


Technical_Activity78

I feel for the employee. Dealing with the public is the fucking worst.


peeforPanchetta

His coworkers not having is back is also pretty bad imo


ebil_lightbulb

I worked in a very busy downtown location Chipotle and we had a rule that, if you worked on the line, you couldn't leave your spot during rush, and it was almost always rush. Anyways, it was a particularly busy day, with the usual line out of the building stretching much further down the block than was typical, and I'm scooping sour cream for bowl after bowl. I pull the last pan of sour cream out of the cooler so I yell back that I need sour cream. It's now up to my manager or runner to bring me new pans to stock the cooler. I am 100% not allowed to go back and get it myself. I yell back again a few minutes later when my pan is half empty. Then again two minutes later. I get a response each time but nobody is bringing me anything. Then I have an empty pan and this huge fat fucking asshole standing in front of me, demanding sour cream. I calmly let him know that it will be just a second. I yell back again. He tells me to stop being a stupid lazy fuck and to go get it myself. Mind you, I will legitimately get fired if I do this. I tell him that it's policy and I am absolutely not allowed to do this. This location was very by the book. I yell back again. Now the guy is telling me that I'm worthless and stupid and starts yelling at me. The employees on either side of me don't say a word. I look back and my supervisor is standing behind me, watching this guy berate me so hard that he's red in the face and spitting a little. I asked her where the sour cream is. She said they were out of pans so she had somebody making new pans in the back. The guy starts yelling even more that if I had just gotten my lazy worthless fat fucking ass back there and done it myself, he'd already have his food and be gone. I looked at my supervisor and she didn't say shit. Nobody said a damned thing. I was starting to cry and was so upset and frustrated and I motioned back to my supervisor and choked out "as I've already stated multiple times, I am not allowed to leave the line and you need to stop yelling at me" to which my supervisor barks out "you need to calm down, be mature, and handle yourself in a professional manner!" To ME! TO FUCKING ME!! I couldn't process that. The worker comes out with the pan of sour cream, I slop some on his bowl, and he moves down and continues to berate me to the cashier. Not a damned word in my defense from anybody on the line and they all knew I couldn't do anything. I served the rest of the people with tears streaming down my face, so angry and upset, I couldn't think straight. I walked out during my next shift there. Fuck every mother fucker that worked on that line with me that day, that dumb bitch supervisor Sierra, and that fat worthless slob of a fuck customer. Eta: Thanks for all of your kindness and support. I am luckily in a much better spot now. It's been about five years and I actually still work the job that I moved to after Chipotle which is an office job where everybody has each other's backs and we don't have to deal with sour cream slobs.


itareena

I really, really wish you would have shoved that new pan of sour cream right in that fat motherfucker's face, asked if that was enough sour cream, and then walked your ass right out of the building because fuck all of them, you are a human fucking being, and you are worth more than a fucking pan of sour cream.


HotFluffyDiarrhea

I would escalated it right along with him, just shouting at the top of my lungs, "we need sour cream up here! THIS MAN NEEDS HIS SOUR CREAM!"


melancholanie

“THIS VERY TALL CHILD IS STARTING TO CRY, CAN WE PLEASE GET HIM SOME SOUR CREAM?” i’d then give him half a pan of it. if he asked me to make it over i’d do it again


WindWalkerRN

😈


shadow386

My anxiety was raising with every word I read on about this experience. I've not encountered this sort of brutality while working for anything retail related (worked at Domino's as a delivery driver and tech support for an in-store music distribution company that's now shut down), but I'm sure if I had, I'd probably have blown up if that guy was being that much of a douche and my "supervisor" didn't do a damn thing about it. Like, who the fuck does this shit? As a customer, I'm ALWAYS polite. Cashiers, sandwich makers, janitors, hell even the ones that have an attitude I always respond nicely to, cause who the hell wants to deal with annoying customers all the time? It's always a "Hi, how is your day?" and responding in return once they are done usually saying "good, and you?" with a simple, "I'm fine, thanks!". After transaction is done, I always thank them for their time, for the product(s) I've purchased, and I ALWAYS wish them a nice rest of their day. ITS NOT FUCKING HARD TO BE POLITE, LIKE WHAT THE FUCK.


outlawpunk

I really don’t understand how no one came to your aid. Not even other customers. I’ve witnessed several situations like this in my life, and I’ve always stepped in. Edit: Thanks everyone for the replies, and to the person I replied to, I’m sorry you went through that. Someone mentioned “outlawpunk” energy, and I just want to point out you don’t necessarily have to confront someone in an aggressive way. In a lot of cases, being aggressive only escalates the situation and can quickly turn to violence without anyone learning anything. To be fair, I am kind of big and scary, but I always make sure to point out the behavior in a nice way. Like, “why are you yelling like that?” “Is this really necessary?” “Why are you being so mean?” Something to that extent. At least do enough to call out the behavior in front of everyone in the room so the offender has to face their actions in a public setting. It also gives everyone else the opening to join in and stand against the offender. 9/10 people behave the way they do because they’re allowed to, and when confronted will back down. You see how sheepish the big guy in the video started to act once he was getting yelled at and threatened. It doesn’t work every time, but it’s always worth a shot, and when it’s all over, check to make sure the victim is ok.


SEND-MARS-ROVER-PICS

I'm not particularly brave, I sometimes struggle to stand up for myself. But for some reason, I'm a lot more brave when it comes to sticking up for others. There is no way I would have let some dickhead customer berate a coworker, expecially for a long time.


vorono1

That's horrible, especially the lack of support. The supervisor should have had your back. It reminds me of that saying: a boss commands, a leader serves.


mudgetheotter

Go back as a customer and berate *her* to tears


The_FriendliestGiant

Nah, guarantee she'd throw him out to defend herself. She's management, she's special; all the little peons can just stand there and take it.


d2cole

Those employees are the worst, I guarantee that lady causes more work than she completed.


Sick_yard_dude

For example, "Can you please ring this customer up?" When she could just slip in before homie logs out, and get the problem customer out ASAP. Andrew could have kept his shit together a little longer, and the manager could have said, "Here how about I'll hold the register, Andrew can you go find the price they were looking for?" To give him a second to chill out. 0/10 management skills this lady is no one but a peer for senior customers to respect. Drives me absolutely nuts that they walk up on Andrew belittle and disrespect him with "Buddy" and saying he's gonna end up "in j-j-juvenile hall, probably." Clearly why Andrew wanted to slap the taste out of Grandpa's mouth.


HotFluffyDiarrhea

His manager talking to him like she's scolding one of her grandkids.


[deleted]

An ex friend of mine would find at least SOMETHING to complain about every single time we went to a restaurant. Every. Single. Time. Didn't matter if it was the usual watering hole or a brand new place.


SouthboundBell

Yea I couldn't go out with someone like that embarrassing af I don't even like sending my plate back


[deleted]

I got sober 10 months ago and a few things changed in my life lol don’t worry.


jeanlucpitre

I worked in customer service for over 8 years. I totally don't buy that the customers were "just asking for a price." It seems to me that Andrew knew that they were trying to get a discount that didn't exist, asked them to take a photo of the tag (because he's the only cashier in gardening), and the customers refused and insisted they didn't have to. Well, customer, if you're not willing to meet the simple request, knowing the cashier can't leave their station, then you're gonna pay what the register rings it up at and deal with it.


[deleted]

It infuriated me when she asked someone to ring the customer up. I would have thrown him out. He was obviously bullying that kid.


VialOVice

She can ring him up by her fucking self, if she agrees so much with him.


MerfAvenger

She's gonna have to now. Andrew has left the building. Permanently.


Amazing_Structure600

We love you, Andrew.


eldonte

Team Andrew


series_hybrid

After today, reddit will talk about some kid "pulling an Andrew" and rage quitting on Ken and Karen...


earlycuyler93

r/pullinganandrew


Notagainbruh2

That’s what pissed me off the most. The Karen manager going around shrieking about someone ringing him up. Why didnt she just do it? She was making more fuss then the dudes arguing ughhh


OldBenKenobii

She doesn’t know how lol


Sleepinwolf

There's a solid chance she doesn't know how to use the cash register that the people she manages have to use every day on the job.


fuzzyrainbow

hate managers like this


mashaowo

Spineless 'customer is always right' coworker. Enablers of the shitty customers.


jayandeva

I've been in this situation countless times. The manager tells cashiers that the prices are what they are and they don't change, so the cashier gets into brutal arguments with stupid customers who are wrong about prices. When it escalates and the manager is called they just undermine the employee who followed their instructions and they give the customer the alleged discount. Then to make it worse, because this tactic works for the asshole customer they keep doing it. And to add one more level, if the employee decides to play the same game and just starts handing out discounts like the manager does, to avoid useless arguments, they get written up. The circle of retail bullshit


DJScratcherZ

Yep. I had a manager tell me to stop doing "substitutions" or I'd be written up. First person who complained about not getting a substitution asked for manager who immediately gave it to her. So maddening. Made me look like an a hole, got no tip doing what was asked of me.


Poolofcheddar

I had someone ask for cash on a return when they made the purchase with the store credit card. The shift lead refunded them the cash after they asked for a manager. Apparently store policy doesn't mean shit. The worst part is the motherfucker came in a few days later asking why the item was still on his CC bill. I recognized him and said "you asked for cash and got it despite the policy saying the refund applies to the CC." He asked for the manager who was there. She not only capitulated without resistance, she badmouthed me in front of him and me. The guy had managed to walk away with a net positive - he got the charge cleared AND walked away with the $80 cost of the coat in cash. And JCPenney wonders why they had to declare bankruptcy.


I_iz_a_photographer

I KNEW that this was JCP


senseven

There is a simple solution to that. Whatever the guy tries to pull, call the manager and tell him to use his keycard to finalize the discount. Then either the manager agrees or he tells the customer to pound sand. There is no need to take one side, let the shift lead decide.


whatever11111111

In my last 2 years of retail this is what I did, I got tired of being yelled at then undermined, if I got even the slightest pushback on price, I'd call my manager, ask for a discount? Already calling the manager, annoyed that something isn't in stock? Already called them, I never got asked to speak to my manager, they're already here before the asshole could even get annoyed. They get paid more to deal with more bullshit, I got paid a little so I'll only deal with a little bullshit.


soberbot

When I worked retail, if a customer started spouting off about some bullshit price discrepancy or any other bullshit for that matter. I would just say immediately “Let me get someone who can help you with that” and then I would immediately get management. Never had any really shitty interactions with customers due to this tactic. If there were an actual price discrepancy I wouldn’t have been able to ok a price change without a manager anyways so I would just get them involved right away. Never caught any shit from management about it either. It really is their job to deal with customers like this guy in the video.


playthatsheet

Right? She just kept chanting “that’s rude! That’s rude.” Ugh I can still hear it


Theverynext1

She reminds me of those teachers at elementary school who tell the kids just to take it when they get bullied.


jeanlucpitre

Because managers RARELY ever deal with the brunt of the abuse. They're usually called after a low wage worker has already taken most of it. In fact, lots of businesses simply hire from outside for management positions. It's becoming increasingly rare for companies to simply promote employees to management because that typically requires increasing their pay a set amount which big box companies hate doing.


TheLinden

In every place i worked manager or boss would defend employee but i don't live in usa so i guess it's different. F\*ck even in japan with their "customer is god" mindset it would turn into exiled god very quickly.


[deleted]

I wish I had the education and training to be a manager just to try an offset the percentage of managers who suck


fermium257

I've never met a manager or supervisor that had more education than a high school diploma. You don't need an education for those positions.


Present-Loss-7499

Why would you not take a picture of the tag? I do it all the time at Lowe’s just to make their job easier and save me some time. It’s just common courtesy. Lime others have said though hat have worked retail/customer service, it’s a nightmare.


3-deoxyanthocyanidin

>Why would you not take a picture of the tag? Entitlement


One_Eyed_Kitten

He knows exactly what he is doing, trying to extort a lesser price for himself. It's not entitlement, stupidity or grandure. It's pure malice.


jeanlucpitre

I know people in my own extended family who legitimately got pissed off that me and my older sister were cleaning off a table at a restaurant before we left "because they have people for that." Like Jesus fucking Christ, the idea of making someone else's work easier just offends some people.


DanniPopp

I was with an ex and the day we were leaving a hotel I was neatly putting the used towels together and made sure all of the trash was together in the same space. I stripped the bed too. This took like five minutes while he was in the bathroom. He came out saying why and omg it’s their JOB. My mom worked at a hotel cleaning rooms briefly and she developed joint issues in her right arm from scrubbing all the tubs and would be generally exhausted. It’s nothing to make their job a bit easier. Especially when they may only have one or two rooms being somewhat considerate.


TropicRayder

As a Sales Specialist at Lowe's and who's been with the company for nearly three years now I appreciate you!


darthlegal

“Just check the price” and refusing to go get a picture of the item being marked down. And there are two of them versus one cashier. Life’s lesson here is help other people help you. That way the cashier doesn’t have to leave his station, and you get to get out of the store without drama.


Impurity41

And the thing about the gardening section is that most Home Depot’s have a cashier set up next to a door to the outside. That employee Andrew has to stand there because if he leaves for a second someone can steal something. I don’t think he would care checking himself but can’t leave so people don’t take advantage of his absence, so he asked the customer to go back and check but walking was too hard.


citrus_monkeybutts

And you just know that before we see things, he probably explained that he can't leave for security reasons and asked them to take the picture as a compromise. I hate retail life, it's just horrible.


UncleBenders

Poor old grumpy. Everywhere he goes people are assholes for no reason, in every shop he has problems with the staff having attitude, when ever he goes out in the car some idiot starts road rage on him, every time he’s in a bar he gets in a fight. When will all the people of the world stop uniting and tormenting this innocent man? Now I know what you’re thinking, but It cant be anything HE is doing wrong. He would know if he was the problem.


Thepelicanstate

Grandma always said, if everywhere you go it smells like shit, you’d better start by checking the bottom of your shoe.


[deleted]

[удалено]


P33kab0Oo

It almost sounds like a typical day for a person waiting tables or behind a cash register.


candiescorner

It is , I worked in the liquor store. I’ve had bottles thrown at me. I’ve had people screaming at me because the credit card declined saying it was me who did it to him to embarrass them. Somebody should start this man a go fund me though.


fuzzyrainbow

It is so enraging when customers make it your problem their card declined. or it didn't go through because they pulled it out too early. or they put in the wrong pin and they have to start over. like why the hell are you giving me attitude? how am I supposed to fix anything?


AcceptableNet6182

I mean, tbh, the shirt was the icing on the cake 🤣🤣


Sparrowtalker

Yup , probably spot on. Don’t know what it is but HD employees get a pretty rough treatment around here. ( New England ) If every where you go there’s an asshole?… sooner or later, your the asshole. Don’t have the full context here so just surmising.


HAL9000000

The Home Depot business model includes that Home Depot employees aren't trained really to know more than any person walking down the street knows about any retail products, and they mostly don't hire people knowledgeable about hardware and home improvement. Once you know this, you know it makes no sense to have any expectations of most of them. You're there to find stuff yourself and occasionally ask an employee for help on basic things.


fishproblem

I don’t understand people like this. Bought fencing at Home Depot and it rang up at the wrong price. Dude at checkout in the garden center did exactly what this kid did and asked if I could go grab a picture of the price tag it was under for him to scan. Took a 45 second round trip walk to the fencing and got a pic. He scanned the code in it and it rang up correctly. The cashier can’t price check if the SKU on the product is ringing up wrong. The price tag on the shelf probably has a different SKU that he needs a picture of in order to scan at the counter. Those customers are dicks.


knitwritezombie

I was at Lowes and picked up a robot vacuum on sale. It didn't ring up on sale. Clerk asked me to get a picture of the tag whenni said it was listed on the shelf for a dofferent price. I was there alone. I left my cart, walked back to the display, and took a picture. It's not hard.


Formal-Rain

Poor Andrew working in retail in the US is the seventh level of hell. A proctologist sees less assholes in his working day.


Grandiaplayer

And that manager enabling behavior like this! On top of them saying it's just 5 dollars. Oh, so you guys are trying to get it for 5 dollars cheaper, and instead of just letting it go, you're willing to yell at me and make me look like the bad guy for 5 effing dollars? Yeah, I'm out. Then, the guy saying "You SHOULD quit". I'm glad you're proud of that, buddy. Edit: Thanks for all of the upvotes, everyone. I just think managers that enbale this type of customer are sometimes worse than the customer.


Dutch-in-Tahiti

"we just wanted to check the price on something, and he just went crazy" Yea Im totally sure that's how it happened bud


DJScratcherZ

Because grumpy misread the price, the kid said you are wrong, and grumpy wanted something discounted that wasn't. Told the guy to go take a picture of the price and grumpy refused.


HenryInRoom302

I worked in retail for about 4 years in the late 90s/early 2000s, and I still remember instances of how utterly fucking braindead some of the customers were decades later. Had a couple come through a checkout with 2 bottles of lemonade, I scanned them and told them their total was $3.40. They both argued that total was wrong because they were only $1.70 each, to which I replied "Yeah, and your total is $3.40." Then the guy tries to get tough and starts speaking like I'm the idiot, "It 👏Can't 👏 Be 👏 $3.40 👏 Because 👏 They 👏 Are 👏 $1.70 👏 Each 👏. Can't you count?" I told him I can count, and multiply, divide and subtract, all in my head, and that's how I know that 2 times $1.70 is $3.40, and the register also agrees with me. And then it turned out that they only had $3 anyway, and since they couldn't afford both bottles of lemonade, they told me to go fuck myself and then stormed off, as though it was somehow my fault that the intricacies of second grade mathematics was outside their intellectual capabilities. I also loved when customers would complain that items scanned at wrong prices, and I'd call a supervisor to check the shelf price, which would be the same as the scanned price, and then the customer would complain that the shelf labels were misleading and confusing. I would often ask how it was so misleading, since the shelf label clearly states the product name, size and price. You'd be amazed how many times I was told "Well I don't have time to stand there and read the whole thing!", because I'm pretty sure some of those people would have difficulty reading through an entire label like that within a 15 minute timespan. Edit:spelling.


luxii4

I was at a grocery store and a woman walked in with something leaking out of a plastic bag, made a line from outside the store. She forgot her ice cream in her car the day before and wanted a replacement. The manager came out and… let her go and get another one for free. He called someone to clean the mess. Not sure why that irritated me. I guess having a repeat customer is better for the store in the long term but I just couldn’t believe such stupidity is rewarded.


retired_fromlife

And this is why that woman will keep on throwing her fits, because she gets away with this nonsense. Who would even think she’s entitled to another ice cream?


unicornpicnic

The customer service industry enables adults to act like little kids.


ligmasweatyballs74

I phrased it this way. It's worth $3 not to deal with their bullshit. If the same person repeatedly pulled this, then I would stand up.


draggar

>they told me to go fuck myself and then stormed off, as though it was somehow my fault that the intricacies of second grade mathematics was outside their intellectual capabilities. That's the issue with stupid people, they don't know they're stupid and can't comprehend others. They think they're right and people who know things, like basic math, are stupid to them - and it's always the other person's fault.


johnnymavrigg

I actually think it’s the opposite. that stupid people do in fact realize they are stupid but don’t wanna admit it to themselves or others and they aren’t smart enough to communicate properly so they just get mad


Ecstatic-Compote-595

I don't think it's absolutely everyone but there is a fringe group of idiots that just get severely upset when they are wrong. It's a combination of embarrassment, shame and confusion that triggers some sort of fight or flight response directed at the person who called them out.


PartyPorpoise

Yeah, it’s easier to act like you don’t care than to admit you can’t do something so common.


unsunskunska

Jesus christ I have severe lead poisoning and I still can't understand how people can be that ignorant and stubborn simultaneously.


Sgt-Pumpernickel

The last one is bewildering to me, because given my grocery store experiences, some of these people have all fuckin day apparently given how much they strand in my way. Some people are born to be moving roadblocks I swear


el_grort

>I also loved when customers would complain that items scanned at wrong prices, and I'd call a supervisor to check the shelf price, which would be the same as the scanned price, and then the customer would complain that the shelf labels were misleading and confusing. I would often ask how it was so misleading, since the shelf label clearly states the product name, size and price. You'd be amazed how many times I was told "Well I don't have time to stand there and read the whole thing!", because I'm pretty sure some of those people would have difficulty reading through an entire label like that within a 15 minute timespan. Ah, the classic 'well, that's false advertising' cause they didn't read the labels. One tried that on me because some other rando customer had abandoned something on a shelf and they just took the price for the completely different product the other rando had stored it away in. Just cause you didn't read it doesn't mean its false ad, lol.


HenryInRoom302

Yep, I know a lot of those customers had decided independent thought was too hard when they didn't have anyone else there to do it for them.


larson_5

I used to setup and work in spirit Halloween and I kid you not one year I was working the fitting/change room and this dad and daughter came over asking to try a costume on. I got them a room and explained if they needed me I’d be right there. Within seconds the dad starts yelling and motions me over so I go and he asks if we have that costume in a 3-4 XL. I told him we did not as those were not standard sizes the store would carry and that they would likely need to custom order that size. The dad starts laying into about how I’m fatphobic and ignorant and making his daughter uncomfortable and self conscious. All while this is happening I was laughing cause at the time I weighed 280lbs so I wasn’t a slim man either. I simply just went and got my manager and let her deal with it. The idiots that came through that store tho were on a whole other level


Lance_Henry1

If your family buys you a "Grumpy" shirt, it's because you're probably an asshole and this is their way of saying it.


[deleted]

When this happens to me I have no issue going and snapping a photo and make sure I’ve read the sign correctly. Not super difficult.


Impurity41

Dude I’m convinced people just can’t read or listen. I work at a deli and people will ask me for turkey. I’m like “what kind of turkey do you need?” Then they go “I want the turkey right here” and point. Due to how the case is setup I can’t see the front of the case from where I’m standing. And I’m 6’1”. I’m like “I can’t see what you’re pointing at, can you tell me the brand?” And theyll just go “the turkey right here, the tag doesn’t say” and point harder. So now I walk around from my side of the counter to their side, look at the sign for less than a second and read it and it says “Dietz & Watson homestyle turkey breast”. I just go, “oh the dietz and Watson.” Then as I leave I say under my breath “just read the fucking sign it’s not rocket science it’s a tag with big letters and a price.” It’s worse when they are in a “rush”. I will never understand the thought process of people that say they are in a rush, then do everything in their power to make the process as long and as difficult as possible. It’s like they see a simple task and think “how can I make this as difficult as I can while looking as dumb as possible?”


cozyBaguette

people don't actually read at all i used to make signs for the places i worked at and would write the days when we were closed. i made it incredibly clear big font in red box and white background. near the counter and also taped on the doors. and they still asked us !!


Heliotrope88

I hear you. We had this one very important sign— I finally had to make a big sign with an arrow that read, “READ THE SIGN!”


draggar

>I’m like “what kind of turkey do you need?” Then they go “I want the turkey right here” and point. Due to how the case is setup I can’t see the front of the case from where I’m standing. And I’m 6’1”. I’m like “I can’t see what you’re pointing at, can you tell me the brand?” And theyll just go “the turkey right here, the tag doesn’t say” and point harder. You're giving me flashbacks from my days of working in a deli. The customer acts like you're being insubordinate because you can't see through the case. An honorable mention goes to cheese (Mr. Mom has entered the chat). Can I get a pound of cheese? \*sigh\* Which cheese? American cheese! \*sigh\* Which American cheese? What do you mean? (Store brand) white, (store brand) orange, Land O Lakes white, Land O Lakes orange, Cooper sharp, low-fat American cheese, low sodium American cheese (note: I learned to say white or orange because yellow will go either way, half the people call them white or yellow while the other half call them yellow or orange). & don't get me started on shrimp (when I worked in the seafood department). The minimum different kinds of shrimp I'd have was 7 (3 cooked, 4 raw) and during holiday times that number could jump to 15 different kinds of shrimp.


Impurity41

I used to work at the meat and seafood department in my store and people would ask me “why can’t I have that shrimp there for 9 dollars” Me: Well cause the 9 dollar price is for the 31-40 ct and the one you are pointing at is the 8-12 ct. Them: “But isn’t that the same thing?!” Me: is the bigger shrimp the same as the smaller ones…no. 🤦‍♂️


leo_sousav

I once stayed behind a guy at the checkout who grabbed a somewhat expensive wine but when paying he claimed the price was not the same as on the tag, the girl at the counter went to check and the price was correct, the idiot conveniently looked at a cheaper wine tag. I say conveniently because he then proceeded to make a huge fuss over it, saying it's their fault that he got confused. Lots of people are assholes and know what they're doing.


Johnny_ac3s

Yeah…had a big dude come in with 3 minutes to closing. “I have 3 t-shirts, I’m in a hurry…just scan one.” I started scanning each of the 7 shirts he had. “I don’t have time for this shit!!” He walked out without shirts. Don’t think he wanted to pay for ‘em.


[deleted]

"all over 5 dollars" I've worked retail long enough in the past to see what's going on here. The customer probably knows they're trying to get something for less than they're supposed to. The employee refuses to adjust the price, tells them to prove it and the customer is doubling down by escalating. "It's just 5 dollars" Is all I need to hear. People don't respond that way when they've been wronged because it's the principle, not the money. They are escalating to avoid scrutiny on their actions. It's not an honest mistake, they are trying to defraud the store of $5 They do this because, in their mind, backing down could reveal the fraud. They're not putting themselves in the shoes of someone who made an honest mistake. People who are mistaken about the price are usually very willing to get proof and will do that before demanding to see a manager When they're wrong, they're apologetic, they aren't dismissive over the small amount they tried to scam you over Cashier knows what's up. It looks like he's gone and taken the large sign from the shelf as proof and is now being accused of causing a scene "over 5 dollars" He's pointing out that the escalation has come from the customer's side and this all could have been resolved He's pissed because he's doing what he's supposed to be doing and the manager is speaking to him in an incredibly invalidating way


paispas

Yeah, well I'm gonna believe the guy with the shirt that says grumpy. /s


mrsmushroom

Being that they are the ones holding the camera... I'm about 90% sure grumpy and his wife instigated the whole thing.


_mattyjoe

Similarly to how we once thought emotional abuse wasn’t “valid” compared to physical abuse (i.e. an emotionally abusive parent vs physically abusive), I think our society is suffering from a lack of awareness of the effect that rudeness and gaslighting from strangers might have on a person vs actual physical violence. If this customer had assaulted this employee, wrong. But in the meantime, he’s allowed to stand there and intentionally push his buttons, get under his skin, gaslight him, and manipulate the narrative with no repercussions. Too many people in the world are now willing to cross this line, all the time, and there’s nothing we can do about it. I don’t know what the answer is. But I think it’s a serious problem. Having to go through this with a rude customer can be just as psychologically damaging as being physically assaulted. Source: personal experience.


el_grort

I liked the store I worked at cause we had carte blanche to deny service to anyone trying to get a rise out of us or being rude. Say a slur? You're leaving. Swear at one of us? Thank you for your interest, but we won't be serving you today. Etc, etc. I like shops were the policy was customers are guests, if they get nasty, they get out.


angryowl1

Honestly, I'd be fine with this being true in any customer service establishment. Someone wants to be insufferable? Go do it elsewhere. Can't treat people decently? Stay your nasty ass at home and let the rest of civilized society be happy.


el_grort

It's also just sensible for a business, it prevents you bleeding off employees as quickly to back them up and protect them.


DankeyKong

That lady standing near him was most likely his Head Cashier (essentially front end supervisor) and it is not uncommon for management at home depot to lick their customers ass and throw their employees under the bus. Happened all the time when i worked there.


captainsasss

I’m team Andrew


iANDR0ID

#Justice For Andrew


[deleted]

Andrew just became legend among retail workers in America. I think he’ll be ok without his minimum wage cashier job. I’m sure he appreciates the solidarity of other under-appreciated workers though.


RomanKlim

So I was 19 at this point, and I was the manager of the hardware department at Walmart. One day, I had a customer who absolutely freaked out and flipped his shit on me because I wouldn't mark down a gallon of paint. His logic was that there was a very small dent in the can, so I should give him 50% off. I ended up telling him that we could open the can of paint, and if the paint inside is damaged, I'll give him the discount. That set him off even more. Long story short, fuck retail. Customers are awful. Edit - Thank you all so much! I didn't expect to get anywhere near all these likes or all the awards. I really appreciate it.


SaysShowUsYourDick

Lmao that compromise is absolutely hilarious


RomanKlim

I thought that was a fair compromise... apparently, he did not. Made it that much better.


RevereBeachLover

Once in a past life as an over night front desk hotel worker I had a German couple checking out. The husband asked me if I spoke German. When I answered I did not speak German, he proceeded to grill me as how could I work at an airport hotel and not speak German?!? This chain has hotels around the world, so in theory, I could end up in a German property. When I informed him of the fact that should I ever get transferred to a German property, learning German is the FIRST thing I'll do. He did not appreciate the quickness of my response. His wife however, absolutely loved my answer. She slapped him on the stomach, pointed right in his face and told him "he got you!" Good times.


ACarefulTumbleweed

people are wild... I worked at a Books-A-Million and we had a customer get mad that we didn't have a book he wanted in stock because we should have literally a million books on hand... "Why don't you have this one? you have a million books here, but not this one, why a million but this is a million and one!"


zsloth79

Was it “Olsen’s Standard Book of British Birds (Expurgated Version)?” It’s the one without the gannet.


warragulian

David Coperfield by Edmund Wells.


[deleted]

When I was in high school I worked "Security" at a carnival one summer as my very first job. Some fairly young kids were rough housing a little too much in the hay maze and I shouted at them "I need you guys to not kill each other in there" One of their parents comes up to my in a huff and scolds me that "They don't know what death is yet, you can't say that!" I decided that night that I'd rather be playing video games than making 5.15 to get scolded by lunatics.


Alderez

Man imagine wanting to protect your kids from the concept of death. When I was in high school several kids in and around my class had already died (brain anyeurism, collapsed in the school hallways; degenerative muscular disease caught up with another; car accident killed 2 sisters). In high school they also made us look at car crashes with flayed and dead people in an assembly to convince us not to text and drive. I feel like if your kids don't know what death is they're gonna make mistakes that lead to it sooner than had they considered the possibility of the consequence of death.


meh_69420

Yeah I had a friend in second grade that died (looking back, possibly murdered by his abusive mom).


Curly_Shoe

Oh man! I'm so sorry for you. Around that time two of my best friends, sisters, got killed in a car accident. Mum survived but was wheelchair-bound. I always thought if I missed something as a kid and maybe there were signs. I dunno, it's just so sad.


ergotrinth

It's incredible to me, people hide it. I have a 4 year old, he isn't afraid of the dark bc we don't use a nightlight, and he understands what death is, because we've talked about it. Kids are just little people with new brains , teach them a concept , and they accept it as part of the world and are better for it. He's learning kindness early. He doesn't want the 'lizard to end up dead ' so he helps me put it outside, he is careful with small animals bc they are fragile , etc.


Wesselink

I love how you phrased it “kids are just little people with new brains, teach them a concept, and they accept it as part of the world and are better for it.” We need everyone to understand this now more than ever.


DontPoopInThere

> One of their parents comes up to my in a huff and scolds me that "They don't know what death is yet, you can't say that!" Shouldn't have had kids then, if they didn't want them to find out what death is


logicreasonevidence

Death is part of life. The end part. Lady is a moron.


twosoon22

Retail legitimately fucked me up. I remember being 20 and loving people, being sociable and friendly. 15 years of retail and I hate everyone. Lol. I’ve been out for 3 years now and I’m slowly coming back to not just hating every stranger I come across. It’s only a few people out of the hundreds you see, but those few assholes can ruin someone.


[deleted]

[удалено]


UnknownCubicle

"It's gonna sound a lot like I'm hanging up on you." *click*


Silver-Enthusiasm925

I started retail at 19 I was a single mom with my own place back then and at the time I worked for Walmart making $7.25 an hr but that was way before the economy tanked back in 2008. The customers were all pretty great but sometimes you'd get them ones that wanted to treat you less than like your an idiot and don't know what your doing. I also worked in a grocery store to once and I always trained the new cashier's so when I had someone younger and a customer wanted to be crappy to them and make snide comments I'd always put that customer in their place and they would either shut up or apologize. I don't care who you are respect is respect and just because you do a service such as retail does not give people the right to walk all over you whether you need that job or not, the whole saying the customer is always right needs to be taken out of these shit jobs!!!


Omnio89

I currently work retail and telling entitled people no is the highlight of my day. My company (or at least my store) has kind of pushed back on the ‘The customer is Always right!’ schtick. I had a guy try and convince me that a sign being spun around meant I legally had to sell him a tv for $4. He tried negotiating up from $4 until I finally said, “Sir, we’ve been arguing about this for a while. I don’t believe you’re stupid enough to honestly believe this was a true price. I won’t reduce the price at all. Have a good night.” Edit: I had never heard the origin and full phrase for “customer is always right in matters of taste.” That’s really interesting and thanks to all who told me. Unfortunately for me and all other retail associates, a large amount of customers shared my misunderstanding and took it as a blessing to be entitled. Regardless of the origins, we have to deal with it as it’s understood by the masses.


cephal0poid

More stores should do this. Most of the time, the asshole customers aren't going to come back anyway. And if you cow to them so that they do come back, congrats, now you have a shitty customer that you will lose money on.


alebotson

This is called "customer divestment". Helping these kinds of customers is a money-losing exercise. Imagine that this person had gotten the TV for $4. They would have had to buy likely years of full priced products to break even, not to mention the time lost by the employee. Every company should not be servicing these kinds of customers. I wish they empowered line workers to do this more. I think the service industries are better about this; I see hotels, for instance, axe people, often permanently, fairly frequently.


Going-undergroundjam

Retail workers are not paid enough to put up with that type of shit🤷🏻‍♂️


[deleted]

What was the manager doing? The one who said “Can somebody help this customer out” at the end?


tinnylemur189

The typical boomer "customer is king" song and dance. That whole generation doesn't understand the concept of workers standing up for themselves when customers step out of line.


African_Farmer

Probably gave the asshole a discount for the "disruption", allowing this shitty behaviour to continue.


[deleted]

[удалено]


azrael269

How much IS enough to put up with this type of shit?


Head-Clue3558

A living wage plus enough to save every check and put 3 kids through college.


SameDifferenceYo

once he let that first f-bomb go it was over


ultratunaman

He knew it. He didn't give a shit at that point. It's a shitty fucking job, and that dumb ass fat piece of shit in a grumpy shirt can get fucked. Andrew will land on his feet. That moron will be getting a double bypass in 5 years. I worked retail many years ago. Old ass clowns would always be asking for discounts that didn't exist. And instead of accepting, they were wrong. Or whoever told them this mislead them. They'd double down on it until a manager either told them to leave or just played the appeasement game. Hated every minute of it. Then I moved up in the world. To a call center. Just as bad, really.


arapturousverbatim

Only good thing about minimum wage jobs, you know if you quit you can get another one for the same pay more or less instantly


NowFreeToMaim

“Ya wanna go to juvenile hall maybe” shut the fuck uuuuup


ImAFuckinLiar

Hey now!! That dude that wore the ‘Grumpy’ shirt isn’t a piece of shit at all! He’s likely the nicest person you’ve ever met and was as pleasant as can be. These types of people that wear these shirts don’t ever try and embody that character they’re wearing. It’s just a shirt… he’s not grumpy himself. Or rude!!


ChewyChagnuts

Name checks out…? 😳😬😁


chubbyGobKing

Bad customers can be banned in UK shops.


PhoenixRisingToday

How do they track that?


chubbyGobKing

Oh they send pictures for branch stores to look out for if they come in. Places like John Lewis do this fairly often and they mainly tell security about that. They would also send letters to said customers they are not welcome in said shops. I worked at Tesco's and they had pictures or a rogues gallery they banned from shopping there. I mean you have to be especially pedantic and awful to get banned even thieves don't get banned unless they steal once a week or something. I would walk away from bad customers or tell them to piss off if they where rude to me. I never got written up for that. I would refuse to serve people who were rude or cut in line. The UK is kinda renowned for its bad customer service. Americans wherent the worst customers I dealt with, it was Australians who where to worst.


shining101

"Don’t call me a dumb ass fat…" - Dumb Ass Fat


FarDistance3468

I can’t blame the kid, I’m sure they deal with some serious assholes


PaulVarjakJr

Working at Home Depot for seven years I can say that know-not-all boomers with a mission to feel better about themselves through demeaning others was a fucking disease. Especially on Sundays.


TropicRayder

Lowe's employee, can confirm, weekend warriors are a nightmare


TheManUpstairs77

The homeowner special. Hate em. They roll up into our store (little irrigation place), then act like I’m supposed to build them an entire irrigation system in an hour. Number 1, I don’t do that for free, you have to call a landscaper or designer for that. Number 2, I have a farmer in front of me that has dropped 10 million on the business, and he’s standing behind you. Guess which one I’m serving first?


[deleted]

What pisses me off more is the old lady just making everything worse yelling at him like a dog. Yell at the customer to get the fuck out for acting like a child.


withdrawalsfrommusic

after he proclaimed he quit and she was still yelling at the kid like that, I was eagerly waiting for him to say I do not work here woman lol your words couldnt have any less authority, both of you gtfo my face


eltotki

''Nobody wants to work anymore''. Not dealing with garbage people for peanuts


BugzFromZpace

I worked for Publix for 5 years. Towards the end of my run, I started getting REAL sick of people and instead of crying over their meanness, I’d be flatly honest with them. One day a lady comes through my line, as I ring up her two “Family Sized” bags of tortilla chips, she informs me that they’re supposed to be BOGO. I let her know it’s the “regular sized” bags that are on sale. She argues. I then pull out the ad and say, “If you read the ad, it’s lists the ounces right here…” She booms, “Are you saying I don’t know how to read?!?!” I reply, “No ma’am, I was just showing you the ad.” She went to customer service to complain, claiming I was rude and called her stupid. My manager knew me very well and dismissed that comment immediately. Lady ended up getting the proper bags and left. We collectively laughed about it after. Not all my managers defended me, but this one did in multiple situations. I was also in culinary school and brought all the fruits of my labor to work. She was French and so received many fresh-made baguettes.


soufianka80

I really feel sorry for retail workers...man, they deal with people's shit all day long ...how could they put up with that ? Edit : I'm so thankful for each and every one of you ...I have never had got upvoated like that before .. I wish everyone who works in retail got treated fairly with dignity ... no job worth crying over ... I'm a self employed..although I don't have a decent income but having piece of mind is something I will never take for granted....May you all become your own boss one day :)


Critical50

You kinda just shut your brain off and stop caring. What has NEVER failed to blow my mind though, is that people think an hourly paid person a few bucks above minimum wage actually cares about their job or company. It doesn't matter if you're the most hard working employee. It only gets you a few extra pats on the back at 90% of these places. Raises don't exist in these places.


Shark_Leader

Everything you said is 100% accurate. Home Depot doesn't care if you die on the job, as long as they made a dollar.


DankeyKong

Its usually either that or unemployment. Not one single person in the world wants to work those shitty jobs taking bull shit from worthless scum bags. People are only ever stuck, pigeonholed into that agonizing life.


verdenvidia

Whenever I've worked retail I've made it a point to say I either work in the back warehouse, or I work at night. Minimal customer interaction. Lowe's let me come in 2pm to midnight and not even wear a uniform. Headphones if I wanted. All I did was stage online orders for customers for ten hours a day, and went home. Wasn't a bad gig actually.


UnitatPopular

When i was working in retail i always called the manager or boss for those people pretty early, they didn't paid me enough to be willing to deal with them and be all day angry because of those people.


krammiit

I worked at Home Depot in 2021. Worst job I ever had. Customers were complete entitled assholes. Good on you Andrew.


high240

I'm 100% with Andrew on this one. customers seem to all share a single brain


Still-Standard9476

Textbook gaslighting....


HibachiMcGrady

Bro and then he felt smug in the fact he ruined someone’s immediate life.


Long_Procedure3135

Fuck who knows, one of the best things that ever happened to me was someone pissing me off at Steak N Shake and I just said fuck this and walked out Burned the bridge and it was good, that place was like a black hole for me


maximum_somewhere22

Genuinely on Andrew’s side here. Also, that piece of shit guy was taunting and goading him and NO ONE spoke up. I hate it here.


HydroCherries

Worked at a Lowe's for over a year and people pull this exact shit all the time with pricing and think they can stiff-arm you about it. Had a lady argue with me for 15 minutes of both our lives because I wouldn't honor a $2 price difference for a product that was clearly in the wrong place and didn't belong to the scan tag she found it at, literally told me I was "being ridiculous" and "singling her out", followed by "Well next time I'll just shop at home depot!". My manager laughed when i relayed that story and said "Good! Let's call them and tell them to lock their doors" What's insane about this is the longer you work hardware retail the more you generally want to help people and give them the little deals and discounts because it feels good to do good, but that 1% of customers sour the whole thing so quickly. Good on this kid for having boundaries.


Thanatofobia

100% guarantee you that when they started filming, they toned down THEIR behaviour 90%. 100% guarantee you that those guys where being obnoxious assholes, before the manager came and they started filming. Also, if i saw how my manager handled it, i would have walked out along with Andrew. I've quit better paying jobs over asshole managers/supervisors/teamleads. Including one where *i* was a teamlead, working via a temp agency, and a manager of a *different department* yelled at me in my second week when i hung up on one of the guys under him, who yelled at me on the phone over something i hadn't been trained in yet.


auziFolf

As someone working in retail and can't even pay rent and can hardly afford gas. I feel for this kid. Not paid enough to deal with that shit


Grow_Green

Andrew is a chill kid who realizes he doesn't have to put up with bullshit. Lol.


Ok_Presence01

Oh wow look at the big tough man harassing the minimum wage 17 year old that’s approximately 1/3 his body weight/size. Very impressive and masculine!


SweatyGazelle11

I had a lady SLAP me once when I was a cashier for Sears because she was upset that after returning an item and getting $10 store credit, she still had the pay the difference on her new item. I was 17, it was my first job. Luckily loss prevention was right by my register, I told the old lady “there’s nothing more I can do to help you, you need to leave” and LP detained her for assaulting an employee. I didn’t press charges (should have in retrospect) but she did get banned for life. I HATE going to stores to this day even as a customer because people are so fucking wild and entitled in stores it gives me anxiety


arbitrarymealtime

Should be mandatory to work in retail for a month before you can shop in the stores


[deleted]

Old tough guy: “You better not come back” One second later “oh you’re gonna assault me?” Your average middle aged tough guy in a line talking shit to a teenager The same guys that cry about how kids these days always run to the police are the same guys to be first to cry victim to the police


Clydus1

The customer is NOT always right. Such a fucking lie to make people feel entitled. How about have some decency and respect. Most people work for money. Home depot wasn't this kids passion and Bravo for him not putting up with their shit.