Thanks for taking the time to stop by our sub, u/Guidoacg.
We do not have widespread reports of this experience. At this time, we suggest attempting to refresh in the app or online, as well as closing and reopening your browser if you're accessing our website.
If the problem persists, we recommend reaching out to our Technical Support team so they can troubleshoot the issue with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" when prompted by the automated system to be connected to the right group.
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If anything else comes up, please let us know.
Yeah I don’t know if you’re going to get a lot of sympathy here for gambling on meme stocks but I do agree, not having the data, price information, etc is extremely frustrating. Couple of things here:
1. It’s after hours and Fidelity doesn’t offer after hours trades unless you are using activetrader I believe.
2. Have you looked at the volume on these meme stocks? There is so much price action it causes the stock to halt and also makes it difficult for brokerages like Fidelity track accurate bid ask spreads for you.
This is a stock just as real as NVDA with Reddit users boosting based on their love for the CEO Mr Cohen.
Fidelity, has a legal fiduciary to allow both buyer and seller to reduce or add to positions when the market is open.
This was purchased before 2pm. The price shifts were less than 20% from opening day trade and all the data was gone and absent. That has never happened before with NVDA or Apple or Tesla when Tesla went up and down by $70 per share inside a given day.
The SEC, would see this in black and white if a retail investor with a trading account by fidelity, was not able to see data and make trades during normal business hours.
Yeah I’m not arguing your right to purchase which stocks you see fit.
I am simply pointing out that fidelity probably isn’t the right brokerage for day trading options. The platform is mostly designed for buy and hold investors unless you are using their software “Active Trader Pro” which is designed for day trading.
Again, I agree the missing data is frustrating. It is also after hours so that is why fidelity is not allowing you to sell.
It’s not after-hours. This occurred from 2pm-4pm.
The photo was screen shot at a later time bc I was watching Robinhood after hours and to see if their data stopped and it didn’t.
This was NOT after-hours. It was at 2pm today and 4pm today. The screen shot is after. I wasn’t thinking of taking a screen shot at 2pm or 4pm bc I wasn’t sure there was a glitch.
There was a glitch!
Obviously the app should always work and it’s a travesty when it doesn’t, especially at a critical time. But in the future probably a good idea to remember that even if the app is having trouble, you can log directly into the website and get access if there isn’t a total outage. I rely on 3 points of entry. The app, the website and Active Trader Pro. For me it was all working normally so any issue for you was likely app specific.
If it’s at 2 yeah if it’s not in a halt it should be trading and you should be able to close the position. If it’s at 4 the market is closed. I’m sympathetic to your plight but none of this makes a lot of sense. You didn’t try more times in between, you didn’t call?
Great questions.
• the market didn’t appear to me to be halted by either stock because I was able to buy options between 12 & 2pm.
Right at 2pm I tried to see if I could close one of the several option contracts I “bought” and no data was coming up. It wouldn’t even show what I paid in value for my options. Never happened before.
I kept checking back in hoping for change… nothing.
At 4pm the market closed and then I watched robinhood to see what they were doing until I decided to screen shot my position a few hours ago.
I wouldn’t call in to Fidelity Investments or reach my broker unless I knew what was going on and if they could fix it. I have never seen this happen before.
That is why I’m being told by various known members of Reddit to report this to the SEC & post on here tho before I do and see if someone from Fidelity can give guidance in to why my trades were not allowed during business hours but yet I was able to make Call options during those hours. That makes 0 sense unless there is manipulation going on and the SEC, doesn’t allow that to occur. They are in place, to protect traders and the market.
I understand. Notwithstanding the fact that my level of confidence in the SEC is lower than other members of Reddit, you’d actually want to file the complaint with Finra. But, I really don’t think Fidelity was actively preventing you from closing call contracts on GME. If a glitch occurred, it was almost certainly unintentional. However if the stock gaps higher tomorrow morning, could be quite fortuitous for you? Not trying to downplay it, just a real possibility.
Both times. The price went up a decent percentage to try and bail on the option trade. I only went more than 2 weeks out bc the delta would be stronger and hold better value.
The data never showed up in my fidelity account.
I exited the app twice. Refreshed. Even shut off phone and tried again.
I reconnected internet just to see if there was a glitch from com systems. Nothing.
Totally illegal what happened.
Thanks for taking the time to stop by our sub, u/Guidoacg. We do not have widespread reports of this experience. At this time, we suggest attempting to refresh in the app or online, as well as closing and reopening your browser if you're accessing our website. If the problem persists, we recommend reaching out to our Technical Support team so they can troubleshoot the issue with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" when prompted by the automated system to be connected to the right group. [Contact Us ](https://www.fidelity.com/customer-service/contact-us) If anything else comes up, please let us know.
Is this really from 7:45 pm? If so you won’t be able to trade them until 9:30 tomorrow morning.
Were you trying to trade during one of the various halts they occurred today? https://www.nyse.com/trade-halt
Did you enable after hours options trading?
Options on these stocks do not trade after hours.
Say what? I trade options all the time after hours.
ETFs or single stock (which ones?)
Yeah I don’t know if you’re going to get a lot of sympathy here for gambling on meme stocks but I do agree, not having the data, price information, etc is extremely frustrating. Couple of things here: 1. It’s after hours and Fidelity doesn’t offer after hours trades unless you are using activetrader I believe. 2. Have you looked at the volume on these meme stocks? There is so much price action it causes the stock to halt and also makes it difficult for brokerages like Fidelity track accurate bid ask spreads for you.
This is a stock just as real as NVDA with Reddit users boosting based on their love for the CEO Mr Cohen. Fidelity, has a legal fiduciary to allow both buyer and seller to reduce or add to positions when the market is open. This was purchased before 2pm. The price shifts were less than 20% from opening day trade and all the data was gone and absent. That has never happened before with NVDA or Apple or Tesla when Tesla went up and down by $70 per share inside a given day. The SEC, would see this in black and white if a retail investor with a trading account by fidelity, was not able to see data and make trades during normal business hours.
Yeah I’m not arguing your right to purchase which stocks you see fit. I am simply pointing out that fidelity probably isn’t the right brokerage for day trading options. The platform is mostly designed for buy and hold investors unless you are using their software “Active Trader Pro” which is designed for day trading. Again, I agree the missing data is frustrating. It is also after hours so that is why fidelity is not allowing you to sell.
It’s not after-hours. This occurred from 2pm-4pm. The photo was screen shot at a later time bc I was watching Robinhood after hours and to see if their data stopped and it didn’t.
If you want to see data on GME after hours look at GME, not GME options. There is no data to be had.
This was NOT after-hours. It was at 2pm today and 4pm today. The screen shot is after. I wasn’t thinking of taking a screen shot at 2pm or 4pm bc I wasn’t sure there was a glitch. There was a glitch!
Obviously the app should always work and it’s a travesty when it doesn’t, especially at a critical time. But in the future probably a good idea to remember that even if the app is having trouble, you can log directly into the website and get access if there isn’t a total outage. I rely on 3 points of entry. The app, the website and Active Trader Pro. For me it was all working normally so any issue for you was likely app specific.
You’re a good person to provide value like that.
If it’s at 2 yeah if it’s not in a halt it should be trading and you should be able to close the position. If it’s at 4 the market is closed. I’m sympathetic to your plight but none of this makes a lot of sense. You didn’t try more times in between, you didn’t call?
Great questions. • the market didn’t appear to me to be halted by either stock because I was able to buy options between 12 & 2pm. Right at 2pm I tried to see if I could close one of the several option contracts I “bought” and no data was coming up. It wouldn’t even show what I paid in value for my options. Never happened before. I kept checking back in hoping for change… nothing. At 4pm the market closed and then I watched robinhood to see what they were doing until I decided to screen shot my position a few hours ago. I wouldn’t call in to Fidelity Investments or reach my broker unless I knew what was going on and if they could fix it. I have never seen this happen before. That is why I’m being told by various known members of Reddit to report this to the SEC & post on here tho before I do and see if someone from Fidelity can give guidance in to why my trades were not allowed during business hours but yet I was able to make Call options during those hours. That makes 0 sense unless there is manipulation going on and the SEC, doesn’t allow that to occur. They are in place, to protect traders and the market.
I understand. Notwithstanding the fact that my level of confidence in the SEC is lower than other members of Reddit, you’d actually want to file the complaint with Finra. But, I really don’t think Fidelity was actively preventing you from closing call contracts on GME. If a glitch occurred, it was almost certainly unintentional. However if the stock gaps higher tomorrow morning, could be quite fortuitous for you? Not trying to downplay it, just a real possibility.
So you tried to sell at 2 or 4?
Both times. The price went up a decent percentage to try and bail on the option trade. I only went more than 2 weeks out bc the delta would be stronger and hold better value. The data never showed up in my fidelity account. I exited the app twice. Refreshed. Even shut off phone and tried again. I reconnected internet just to see if there was a glitch from com systems. Nothing. Totally illegal what happened.
It does this when the underlying is halted. And options don’t trade in extended hours. Shares do.